KW1J 19G218 AA
Mars 2018 / Première impression
Ford du Canada Limitée / Litho aux U.S.A.
March 2018 / First Printing
Ford Motor Company of Canada, Limited / Litho in U.S.A.
KW1J 19G218 AA
Année-modèle 2019
Guide de garantie
Assistance routière
3062678_19a_Warranty_Guide_Cover_EN_FR_021918.indd 1
2019 Model Year
Warranty Guide
Roadside Assistance
3/21/2018 9:28:24 AM
The information contained in this publication was correct at the time of going to print. In the interest of continuous
development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.
No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in
any form by any means without our written permission. Errors and omissions excepted.
© Ford Motor Company 2018
1
Table of Contents
Your Satisfaction Is Our
Priority . . . . . . . . . . . . . . . . . . . . 4
DEAR NEW VEHICLE OWNER, . . . . . . . . . . 4
Warranty Information . . . . . . 5
WARRANTY COVERAGE AT-A-GLANCE . . . . 5
YOUR LINCOLN NEW VEHICLE LIMITED
WARRANTY . . . . . . . . . . . . . . . . . . . . . 6
WHO IS AUTHORIZED TO DO WARRANTY
REPAIRS? . . . . . . . . . . . . . . . . . . . . . . 6
WHO PAYS FOR WARRANTY REPAIRS? . . . . 7
WHEN DOES THE WARRANTY BEGIN? . . . . 7
BASIC COVERAGE . . . . . . . . . . . . . . . . . 7
HYBRID UNIQUE COMPONENT
COVERAGE . . . . . . . . . . . . . . . . . . . . . 8
LINCOLN ROADSIDE ASSISTANCE
1-800-387-9333 . . . . . . . . . . . . . . . . . . 8
CORROSION COVERAGE . . . . . . . . . . . . 9
ALUMINUM BODY PANEL CORROSION
COVERAGE . . . . . . . . . . . . . . . . . . . . . 9
POWERTRAIN COVERAGE . . . . . . . . . . . 10
SAFETY RESTRAINT COVERAGE . . . . . . . 10
EMISSIONS CONTROL SYSTEMS
COVERAGE . . . . . . . . . . . . . . . . . . . . . 11
TIRE WARRANTY . . . . . . . . . . . . . . . . . 13
UNIQUE WARRANTY COVERAGE FOR
SPECIFIED COMPONENTS . . . . . . . . . . . 14
FORD ORIGINAL ACCESSORIES
COVERAGE . . . . . . . . . . . . . . . . . . . . 14
WHAT IS NOT COVERED UNDER THIS NEW
VEHICLE LIMITED WARRANTY? . . . . . . . . 15
DAMAGE CAUSED BY USE AND/OR THE
ENVIRONMENT . . . . . . . . . . . . . . . . . . 16
DAMAGE CAUSED BY IMPROPER
MAINTENANCE . . . . . . . . . . . . . . . . . . 16
MAINTENANCE AND WEAR . . . . . . . . . . . 17
SOME MAINTENANCE AND WEAR ITEMS
HAVE LIMITED COVERAGE . . . . . . . . . . . 17
OTHER ITEMS AND/OR CONDITIONS NOT
COVERED BY THIS WARRANTY . . . . . . . . 18
SYNC HANDS-FREE COMMUNICATIONS
AND ENTERTAINMENT SYSTEM . . . . . . . . 18
*
IMPORTANT INFORMATION ON MKT TOWN
CAR LIMOUSINE AND HEARSE
CONVERSIONS: . . . . . . . . . . . . . . . . . . 19
WHAT IS NOT COVERED UNDER THE TIRE
WARRANTY? . . . . . . . . . . . . . . . . . . . 20
WHAT IS NOT COVERED UNDER THE
EMISSIONS WARRANTIES? . . . . . . . . . . . 20
2
NEW VEHICLE WARRANTY LIMITATIONS . . 21
INSPECT YOUR NEW VEHICLE
CAREFULLY . . . . . . . . . . . . . . . . . . . . 22
TAKE CARE OF YOUR VEHICLE AND IT WILL
TAKE CARE OF YOU! . . . . . . . . . . . . . . 22
DOES THE NEW VEHICLE LIMITED
WARRANTY APPLY TO YOUR VEHICLE? . . . 23
TAKING YOUR VEHICLE ON A TRIP? . . . . . 23
IF YOU ARE A SUBSEQUENT LINCOLN
OWNER... . . . . . . . . . . . . . . . . . . . . . 24
NEED ASSISTANCE? WE’RE HERE TO HELP
YOU... . . . . . . . . . . . . . . . . . . . . . . . 24
Important Owner
Information . . . . . . . . . . . . . . . 26
LOG ON TO WWW.LINCOLNCANADA.COM . . 26
Lincoln Roadside
Assistance . . . . . . . . . . . . . . . . 27
LINCOLN ROADSIDE ASSISTANCE —
FOR YOUR PEACE-OF-MIND . . . . . . . . . . 27
LINCOLN ROADSIDE ASSISTANCE
ELIGIBILITY . . . . . . . . . . . . . . . . . . . . 27
LINCOLN ROADSIDE ASSISTANCE CARD FOR
YOUR WALLET . . . . . . . . . . . . . . . . . . 27
Table of Contents
LINCOLN ROADSIDE ASSISTANCE
LIMITATIONS . . . . . . . . . . . . . . . . . . . 28
TOWING AND ROAD SERVICE
REIMBURSEMENT . . . . . . . . . . . . . . . . 28
GENERAL INFORMATION ON ROADSIDE
ASSISTANCE SERVICES . . . . . . . . . . . . . 28
EMERGENCY LOCK-OUT SERVICE . . . . . . 29
EMERGENCY TRAVEL EXPENSE
REIMBURSEMENT . . . . . . . . . . . . . . . . 29
GOING ON A TRIP? WE’D LOVE TO HELP YOU
PLAN! . . . . . . . . . . . . . . . . . . . . . . . 30
IF YOU NEED TO SUBMIT A CLAIM . . . . . . 30
3
Your Satisfaction Is Our Priority
DEAR NEW VEHICLE OWNER,
It is with great pleasure that we
welcome you to the Lincoln family. We
want you to enjoy all the benefits of
owning your new Lincoln vehicle, and
look forward to building a relationship
with you over the years ahead.
Please note that The Lincoln Motor
Company is a registered business
name of Ford Motor Company of
Canada, Limited.
At the Lincoln Motor Company
(Lincoln), we believe that to be the
leading consumer automotive
company, we must be absolutely
committed to your total satisfaction.
This belief guides the way we build
our vehicles, and the way we service
them for years to come. Our Lincoln
dealers are dedicated to reaching the
highest standards in customer service
and technical expertise, and they use
parts approved by Lincoln.
To help maintain the new vehicle
characteristics of your Lincoln vehicle,
we encourage you to read through
this warranty guide and follow its
recommendations. This guide
contains:
• Your Lincoln New Vehicle Limited
Warranty
• Your vehicle’s Roadside Assistance
package
The Lincoln Motor Company and our
dealerships look forward to being at
your service. We wish you
peace-of-mind throughout your
ownership experience. Happy
Motoring!
The Lincoln Motor Company c/o Ford
Motor Company, Limited
The Canadian Road
Oakville, Ontario
L6J 5E4
www.lincolncanada.com
1-800-387-9333
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
LincolnMotorCA
4
Warranty Information
WARRANTY COVERAGE AT-A-GLANCE
Warranty coverage by Time (months)
and Distance Travelled (km)
12
24
36
Basic
48 months/80,000 km*
Corrosion (perforation only)
5 years/unlimited distance*
Powertrain
6 years/110,000 km*
Safety Restraint System
5 years/100,000 km*
Aluminum Body Panel Corrosion
5 years/unlimited distance*
Emissions:
Defect/performance
24 months/40,000 km*
Certain Emission Parts
8 years/130,000 km*
Hybrid Unique Components
8 years/160,000 km*
48
60
72
84
96
(5 years) (6 years) (7 years) (8 years)
This chart shows general information only. Please refer to the Warranty section in this Warranty Guide for detailed
information.
*Whichever occurs first.
5
Warranty Information
YOUR LINCOLN NEW VEHICLE
LIMITED WARRANTY
WHO IS AUTHORIZED TO DO
WARRANTY REPAIRS?
The Lincoln Motor Company (Lincoln)
warrants that their authorized dealers
will repair, replace or adjust those
parts on Lincoln vehicles, that are
found to be defective in materials or
workmanship made or supplied by
Ford for the coverage periods
described in the Warranty Information
section of this warranty guide.
You must take your vehicle to an
authorized Lincoln, Ford Lincoln or
Ford dealer for warranty repairs. While
any Lincoln, Ford Lincoln or Ford
dealer handling your vehicle line will
provide warranty service, we strongly
encourage you to return to your
selling dealer.
Certain customer benefits such as
loaner vehicles and car washes are
not part of your New Vehicle Limited
Warranty but may be offered as a
courtesy by your selling Lincoln
dealership.
6
Please note that certain warranty
repairs require special training and/or
equipment, so not all dealers are
authorized to perform all warranty
repairs. This means that, depending
on the warranty repair needed, you
may have to take your vehicle to
another Lincoln dealer. In certain
instances, Lincoln may authorize that
your vehicle be repaired at a repair
centre other than a Lincoln, Ford
Lincoln or Ford dealer facility.
A reasonable time must be allowed to
perform a repair after taking your
vehicle to the dealership. Repairs will
be made using Lincoln, Ford or
Motorcraft® Parts, or remanufactured
or other parts that are authorized by
Lincoln.
Warranty Information
WHO PAYS FOR WARRANTY
REPAIRS?
WHEN DOES THE WARRANTY
BEGIN?
Lincoln of Canada covers the cost of
warranty repairs performed under the
New Vehicle Limited Warranty
Coverage during the “time and
distance travelled” limits of the New
Vehicle Limited Warranty.
The warranty begins on the original
retail delivery date, or on the date of
first use (whichever occurs first).
This is the “original warranty start
date”.
Federal or provincial governments
may require an environmental or
disposal tax (levy) on all or a portion of
a warranty repair, in which case this
tax (levy) must be paid by you, the
owner of the vehicle.
7
BASIC COVERAGE
Under your New Vehicle Limited
Warranty, Basic Coverage begins at
the original warranty start date and
lasts for 48 months or
80,000 kilometres (whichever occurs
first). The complete vehicle is covered
under this Basic Coverage, except
components listed under the following
warranties in this Warranty Guide, and
those items listed under “What is Not
Covered Under this New Vehicle
Limited Warranty?” on page 15.
Warranty Information
HYBRID UNIQUE COMPONENT
COVERAGE
LINCOLN ROADSIDE
ASSISTANCE 1-800-387-9333
Under your New Vehicle Limited
Warranty, the following components
are covered against defects in factory
supplied materials or workmanship for
8 years or 160,000 kilometres
whichever occurs first from the
original warranty start date:
high-voltage battery, DC/DC
convertor, continuously variable
transmission, high-voltage battery
connector, battery pack fan assembly,
battery energy control module
(BECM), charger fan, service
disconnect and inverter system
controller (ISC).
Your vehicle is eligible, within Canada
or the continental United States, for
the Lincoln Roadside Assistance
Program. This program is separate
from the New Vehicle Limited
Warranty, begins from the original
warranty start date and lasts the life of
the vehicle for the original owner.
Subsequent owners receive coverage
that is concurrent with the 6 years or
110,000 kilometres (whichever occurs
first) powertrain warranty coverage
period.
8
Further, towing required because of a
warrantable failure beyond the
6 years or 110,000 kilometres
(whichever occurs first) powertrain
coverage is covered under any
remaining applicable New Vehicle
Limited Warranty coverage.
Please refer to the Lincoln Roadside
Assistance section of this warranty
guide for complete details (page 27).
Warranty Information
CORROSION COVERAGE
Under your New Vehicle Limited
Warranty, Corrosion Coverage begins
at the original warranty start date and
covers body sheet metal panels
against corrosion due to a defect in
factory-supplied materials and
workmanship. The length of the
coverage depends on the type of
corrosion damage:
• If corrosion causes perforations
If your vehicle is damaged due to
airborne materials (environmental
fallout) where there is no defect in
factory-supplied materials or
workmanship and therefore no
applicable Lincoln warranty, Lincoln
will still cover paint damage due to
airborne materials (environmental
fallout) for 12 months or
20,000 kilometres (whichever occurs
first). See “Damage Caused by Use
or the Environment”, page 16.
(holes) in the body sheet metal
panels, the coverage extends for
5 years/unlimited distance.
• If corrosion does not cause
perforations (holes), and is not the
result of vehicle usage and
airborne materials, the corrosion
coverage is 48 months or
80,000 kilometres (whichever
occurs first).
9
ALUMINUM BODY PANEL
CORROSION COVERAGE
Your vehicle’s aluminum body sheet
metal panels, if any, are covered for
an extended Corrosion Coverage
Period, which lasts for five years,
regardless of distance driven. If
aluminum body panels have corrosion
or rust damage, and the damage is
not the result of abnormal usage,
vehicle accident, customer actions
and/or extreme environmental
conditions, the corrosion or rust
damage repairs are covered for
5 years, regardless of distance driven.
For damage caused by airborne
material (environmental fallout) where
there is no factory-related defect
involved and therefore no warranty −
our policy is to provide free repair of
paint damage due to the airborne
material for 12 months or
20,000 kilometers, whichever occurs
first.
Warranty Information
POWERTRAIN COVERAGE
Under your New Vehicle Limited
Warranty, the Powertrain Warranty
Coverage covers certain components
against defects in factory-supplied
materials or workmanship for 6 years
or 110,000 kilometres (whichever
occurs first) from the original warranty
start date. The covered components
listed under the powertrain warranty
are:
Engine- All internal lubricated parts;
cylinder block; cylinder heads;
electrical fuel pump; engine mounts;
flywheel; injection pump; manifold
(intake and exhaust); manifold bolts;
oil pan; oil pump; seals and gaskets;
thermostat; thermostat housing; timing
chain cover; timing chain gears and
belts; turbocharger/supercharger unit;
valve covers; water pump; powertrain
control module.
Transmission- All internal parts; clutch
cover; seals and gaskets; torque
converter; transfer case (including
internal parts); transmission case;
transmission mounts.
Front-Wheel Drive- Axle shafts;
front-wheel bearings; seals and
gaskets; universal and constant
velocity joints.
Rear-Wheel Drive- Axle shafts;
front-wheel bearings; rear-wheel
bearings; centre support bearing;
drive axle housing and all internal
parts; drive shaft; retainers; supports;
seals and gaskets; universal and
constant velocity joints.
Four-Wheel Drive/All-Wheel DriveAxle shafts, bearings (front and rear),
center support bearing, drive shafts,
final drive housing (including all
internal parts), hubs-automatic front
locking (four-wheel drive), locking
rings (four-wheel drive), seals and
gaskets, universal and constant
velocity joints.
10
SAFETY RESTRAINT COVERAGE
Under your New Vehicle Limited
Warranty, safety belts and air bag
Supplemental Restraint Systems (SRS)
are covered against defects in
factory-supplied materials or
workmanship. Safety Restraint System
Coverage begins on the original
warranty start date and lasts for
5 years or 100,000 kilometres
(whichever occurs first).
Warranty Information
EMISSIONS CONTROL SYSTEMS
COVERAGE
The Emissions Control System is
covered by two warranties: the
Emissions Defects Warranty and the
Emissions Performance Warranty.
Emissions Defects Warranty
Coverage
Under the Emissions Defects
Warranty, Lincoln provides coverage
for emissions related defects for
24 months or 40,000 kilometres
(whichever occurs first) from the
original warranty start date. During
this coverage period, Lincoln warrants
that:
• Your vehicle or engine is designed,
built and equipped to meet the
applicable emissions standards
prescribed by law at the time it
was sold.
• Your vehicle or engine is free from
defects in factory-supplied
materials and/or workmanship that
could prevent it from conforming
to those applicable emissions
standards.
• You will not be charged for
diagnosis, repair, replacement or
adjustment of defective
emissions-related parts listed
under Parts Covered by the
Emissions Defect and
Performance Warranties.
Emissions Performance Warranty
Coverage
Under the Emissions Performance
Warranty Coverage, Lincoln will repair,
replace or adjust – with no charge for
labour, diagnosis, or parts – any
emissions control device or system:
• If you have maintained and
operated your vehicle according to
the instructions on proper care in
this warranty guide and your
Owner’s Manual;
11
• If your vehicle fails to conform
during the warranty coverage
period of 24 months or
40,000 kilometres (whichever
occurs first) to the applicable
emissions standards;
• If you are subject to a penalty or
sanction under local, provincial, or
federal law because your vehicle
has failed to conform to the
applicable Emissions Standards (a
penalty or sanction can include
being denied the right to use your
vehicle); and
• If your vehicle has not been
tampered with, misused, or
abused.
Warranty Information
Parts Covered by the Emissions
Defect and Performance
Warranties
Air flow sensor; air/fuel feedback
control system and sensors; air
induction system; battery energy
control module (BECM); catalytic
converter; electronic engine control
sensors and switches; powertrain
control module (PCM)/engine control
module (ECM)*; evaporative emissions
control system; exhaust gas
recirculation (EGR) system; exhaust
Manifold; Idle air bypass valve (excluding hybrid); fuel filler tube and
seal; fuel injection system; fuel injector
supply manifold; intercooler assembly
- engine charger; fuel tank pressure
control valve; idle air bypass valve (excluding hybrid); ignition coil and/or
control module; intake manifold;
malfunction indicator lamp
(MIL)/on-board diagnostic (OBD)
system; PCV system and oil filler cap;
secondary air injection system -
(excluding hybrid); spark control
components; spark plugs and ignition
wires; thermostat; throttle body
assembly (MFI); transmission control
module (TCM) and solenoids;
turbocharger assembly; vacuum
distribution system; exhaust pipe
(manifold to catalyst); fuel tank; high
voltage battery.
*
Includes hardware and emissions
related software changes only
Additional Parts Covered by the
Emissions Warranty
Also covered by the two Emissions
Warranties are all emissions related
bulbs, hoses, clamps, brackets, belts,
tubes, gaskets, seals, connectors,
gasoline fuel lines, and wiring
harnesses that are used with
components on the list of parts,
above.
12
Parts that should be replaced as per
Lincoln’s Scheduled Maintenance
Services are covered against defects
in materials or workmanship made or
supplied by Lincoln until the earlier of:
A. The first replacement time that is
specified in your Owner’s Manual; or
B. The “time and distance travelled”
limits of the Defect and Performance
Warranties (whichever occurs first)
There may be additional coverage for
these parts through the powertrain
coverage. In any case, the warranty
with the broadest coverage applies.
Your Lincoln, Ford Lincoln or Ford
dealer maintains a complete list of
parts covered by emissions
warranties. For more details about the
specific parts covered by the
Emissions Defect Warranty, contact
your dealer.
Warranty Information
Emissions Defect/Performance
Warranty:
Additional Parts Covered
Lincoln also provides the following
coverages for emissions related
defects for the parts listed below
including labour and diagnosis.
Passenger cars and light duty trucks
(applies to vehicles up to
3,856 kilograms (8,500 lb) GVWR):
8 years or 130,000 kilometres
(whichever occurs first) from the
original warranty start date: Catalytic
Converter, Electronic Control Unit
(ECU) and any other On-Board
Diagnostic Modules, including the
Battery Energy Control Module
(BECM).
For all other parts covered by the
Emissions Defect or Performance
Warranty, Lincoln provides coverage
from the original warranty start date
for 24 months or 40,000 kilometres
(whichever occurs first).
TIRE WARRANTY
Two separate warranties apply to the
tires on your new vehicle. The New
Vehicle Limited Warranty covers tire
defects in factory-supplied materials
or workmanship until the earlier of: (i)
expiration of the basic coverage
period of 48 months or
80,000 kilometres (whichever occurs
first); or (ii) until the tire requires
normal replacement, for 100% of labor
costs and on a pro rata adjustment
basis for parts (see the
Reimbursement Schedule below).
Defective tires will be replaced on a
pro rata adjustment basis according to
the following kilometre-based
Reimbursement Schedule:
Vehicle Distance
Travelled
1-20,000 kilometres
20,00140,000 kilometres
13
Percent of Parts
Covered by
Lincoln
100%
60%
Vehicle Distance
Travelled
40,00160,000 kilometres
60,00180,000 kilometres
Percent of Parts
Covered by
Lincoln
30%
15%
The tire manufacturer also provides
you with a separate tire warranty that
may extend beyond the Basic
Coverage terms or period. You will
find the manufacturer’s tire warranty
with the owner literature supplied with
your new vehicle.
Tire replacements under the New
Vehicle Limited Warranty will be made
with the same brand and model as
originally equipped with the vehicle
unless the same brand and/or model
is no longer available, in which case a
tire of the same brand size, load,
speed and tread type will be used. In
some circumstances, Lincoln may
Warranty Information
authorize another brand and model to
substitute for the original brand and
model even if still available.
Normal tire wear or damage is not
reimbursable. See page 20 for details
of what is not covered.
UNIQUE WARRANTY COVERAGE
FOR SPECIFIED COMPONENTS
FORD ORIGINAL ACCESSORIES
COVERAGE
Brake pads and linings*, manual
transmission clutch disc*, windshields,
wheel balance and alignment are
covered against defects in
factory-supplied materials or
workmanship for 12 months or
20,000 kilometres (whichever occurs
first) from the original warranty start
date. *Refer to page 17 for additional
coverage information.
Lincoln warrants that their authorized
dealers will repair or replace any Ford
Original Accessory that is properly
installed by the authorized dealer that
sold the accessory and found to be
defective in factory-supplied materials
or workmanship during the warranty
period noted below, as well as any
component damaged by the defective
accessory. The accessory will be
warranted for the greater of the
following:
Wiper blades are covered against
defects in factory-supplied materials
or workmanship for 6 months
unlimited distance travelled from the
original warranty start date. Refer to
page 17 for additional coverage
information.
14
• 24 months unlimited kilometres; or
• The remainder of your Basic
Coverage period.
This means that Ford Original
Accessories purchased along with
your new vehicle and installed by the
dealer are covered for the full length
of your Basic Coverage period –
36 months or 60,000 kilometres
(whichever occurs first).
Warranty Information
WHAT IS NOT COVERED UNDER
THIS NEW VEHICLE LIMITED
WARRANTY?
• Alterations or modifications to
Damage Caused by Accident,
Misuse or Alteration
• Rebuilding the vehicle after it has
Examples of items not covered are:
• Accident collision, fire, theft,
freezing, vandalism, riot, floods,
explosion, dismantling, or objects
striking the vehicle (including
driving through a car wash)
• Misusing the vehicle, such as
driving over curbs, overloading,
racing, or using the vehicle as a
stationary power source
• Alterations, modifications or
reconstruction of the vehicle,
including the body, chassis, or any
other component after the vehicle
leaves the control of Lincoln
allow the use of alternate fuels
after the vehicle leaves the control
of Lincoln
suffered such extensive collision
damage in an accident that it was
junked, written-off or deemed to
be written-off, even if the rebuilt
vehicle uses undamaged parts and
components from the written-off
vehicle
• Tampering with the vehicle,
including tampering with the
emissions systems or with other
parts that affect these systems (for
example, exhaust and intake
systems)
• Contaminated or improper
fuel/fluids
• Customer-applied chemicals or
accidental spills
15
• Driving through water deep
enough to cause water to be
ingested into the engine or battery
• Non-Lincoln parts installed after
the vehicle leaves Lincoln’s control
and causes a Lincoln part to fail.
Examples include, but are not
limited to lift kits, oversized tires,
roll bars, cellular phones, alarm
systems, remote starting systems
and performance enhancing
powertrain components
NOTE: Warranty coverage will be
invalidated on parts affected by such
damage.
Warranty Information
DAMAGE CAUSED BY USE
AND/OR THE ENVIRONMENT
The New Vehicle Limited Warranty
does not cover surface rust,
deterioration, fading, discoloration
and other appearance matters that
result from use and/or exposure to the
elements.
Examples are:
•
•
•
•
•
•
•
•
Dings/Dents
Lightning and Hail
Earthquake
Cuts, Burns, Punctures or Tears
Bird and Bee Droppings
Road Salt and Tree Sap
Windstorm
Water or Flood
• Stone Chips and Scratches (e.g. on
paint and glass)
• Windshield stress cracks.
However, limited coverage on
windshield stress cracks will be
provided for the first 12 months or
20,000 kilometres (whichever
occurs first) even though caused
by use and/or exposure to the
elements.
DAMAGE CAUSED BY
IMPROPER MAINTENANCE
The New Vehicle Limited Warranty
does not cover damage caused by
failure to maintain the vehicle,
improperly maintaining the vehicle, or
using the wrong part, fuel, oil,
lubricants, or fluids.
In fact, failure to perform maintenance
as specified in your Owner’s Manual
will invalidate warranty coverage on
parts affected by improper
maintenance.
Please consult your Owner’s Manual
for correct fluid specifications and
levels, and read the Scheduled
Maintenance chapter in your Owner’s
Manual, for instructions on proper
maintenance of your vehicle.
16
Warranty Information
MAINTENANCE AND WEAR
The New Vehicle Limited Warranty
does not cover parts and labour
needed to maintain your vehicle and
replacement of parts due to normal
wear and tear (except for items listed
under Some Maintenance and Wear
Items Have Limited Coverage). You, as
the owner, are responsible for these
items. Here are examples:
•
•
•
•
•
•
Oil Changes
Cleaning/Polishing
Engine Tune-ups
Oil/Air Filters
Tire Rotations
Oils, Lubricants, Other Fluids
Parts that should be replaced as per
Lincoln’s Scheduled Maintenance
Services are covered against defects
in materials or workmanship made or
supplied by Lincoln until the earlier
of:
A. The first replacement time that is
specified in your Owner’s Manual; or
B. The “time and distance travelled”
limits of the New Vehicle Limited
Warranty (whichever occurs first).
17
SOME MAINTENANCE AND
WEAR ITEMS HAVE LIMITED
COVERAGE
Lincoln dealers will replace brake
pads and linings for 12 months or
20,000 kilometres (whichever occurs
first) from the original warranty start
date, if required due to failure caused
by normal wear and tear.
Lincoln dealers will replace the
original wiper blades for 6 months
unlimited distance travelled from the
original warranty start date, if required
due to failure caused by normal wear
and tear.
Warranty Information
OTHER ITEMS AND/OR
CONDITIONS NOT COVERED BY
THIS WARRANTY
Examples of other items that are not
covered are:
• Non-Lincoln parts of your vehicle
including Non-Lincoln parts that
are installed by body builders or
manufacturers other than Lincoln;
or damage to Lincoln components
caused by installation of
non-Lincoln parts
• Disconnecting or altering the
odometer, or where the actual
distance travelled cannot be
determined due to the odometer
being inoperative for an extended
period of time (this will void the
New Vehicle Limited Warranty)
“flood”, “junk”, “reconstructed”,
“totaled”, or “salvaged” (this will
void the New Vehicle Limited
Warranty)
• Vehicles determined to be a “total
loss” by an insurance company
(this will void the New Vehicle
Limited Warranty)
• Lincoln Authorized Parts replaced
other than under this New Vehicle
Limited Warranty or pursuant to a
Lincoln Customer Satisfaction
Program or Lincoln Recall are not
eligible for the balance of the New
Vehicle Limited Warranty, however
they may carry their own warranty
(see your dealer for more
information).
• Vehicles currently or previously
titled as “dismantled”, “fire”,
18
SYNC HANDS-FREE
COMMUNICATIONS AND
ENTERTAINMENT SYSTEM
If your vehicle is equipped with SYNC,
the New Vehicle Limited Warranty
does not cover repairs or replacement
under certain conditions. Some
examples include:
• Loss of personal recording media,
software or data
• Failure to provide proper
installation environment
• Damage caused by:
–abnormal use such as insertion of
foreign objects, fluid spillage
–unauthorized modifications
–computer or internet viruses, bugs,
worms, Trojan Horses, cancelbots
–installation of unauthorized
software, peripherals and
attachments
–unauthorized, unapproved and/or
incompatible repairs, upgrades and
modification
Warranty Information
–the defective function of a cellular
phone or digital media device (e.g.,
inadequate signal reception by the
external antenna, viruses or other
software problems)
*IMPORTANT INFORMATION ON
MKT TOWN CAR LIMOUSINE
AND HEARSE CONVERSIONS:
Lincoln authorizes only Lincoln
Qualified Vehicle Modifiers (QVM’s) to
perform MKT Town Car Limousine and
Hearse conversions. MKT Town Cars
are suitable for limousine and hearse
conversions only if equipped with the
proper Lincoln Limousine Builder’s
Package.
The wheelbase on the Lincoln MKT
Town Car with the Limousine Builders
Package may NOT be extended
beyond 305 cm. The hearse may not
be extended beyond 112 cm or in a
manner that results in a Gross Vehicle
Weight Rating (GVWR) exceeding
3,606 kilograms (7,950 pounds) on the
Limousine and 3,379 kilograms
(7,450 pounds) on the hearse.
19
If an MKT Town Car limousine or
hearse is NOT equipped with the
Limousine Builder’s Package or it is
equipped with the Limousine Builder’s
Package but its wheelbase is
extended beyond its limitations or its
GVWR exceeds the weight limitations,
then the New Vehicle Limited
Warranty is voided, any Lincoln
Extended Service Plan (ESP) and/or
Lincoln Protect contract is voided,
applicable Emissions Warranties may
also be voided and the vehicle
modifier may be considered the
vehicle “manufacturer” for Emissions
Warranty Coverage purposes
(including responsibilities for
emissions, warranty, recall and in-use
compliance). Any other Lincoln
vehicle converted to limousine and
funeral coach or hearse will void the
New Vehicle Limited Warranty.
Warranty Information
WHAT IS NOT COVERED UNDER
THE TIRE WARRANTY?
Normal wear and/or worn-out tires are
not covered by the New Vehicle
Limited Warranty.
Other examples of items not covered
are:
• Road hazard damage including
cuts, snags, bruises, bulges and
impact breaks (due to potholes
and curbs or other road hazards).
• Damage caused by a puncture or
tire repair.
• Damage from improper inflation or
alignment, tire chains, racing,
spinning (e.g. when stuck in snow
or mud), and improper mounting or
dismounting.
• Tire vibration or ride harshness is
not covered beyond 12 months or
20,000 kilometres (whichever
occurs first) unless caused by a
defect in factory supplied materials
or workmanship.
• Tires replaced other than pursuant
to the New Vehicle Limited
Warranty Tire Warranty are not
eligible for the balance of the Tire
Warranty, however they may carry
their own warranty (see your
dealer or the tire manufacturer for
more information).
20
WHAT IS NOT COVERED UNDER
THE EMISSIONS WARRANTIES?
Lincoln will deny you warranty
coverage if your vehicle or part has
failed because you:
•
•
•
•
•
Abused or neglected it
Did not maintain it properly
Added unapproved modifications
Used improper fuel/fluids
Experienced any item included in
“What is Not Covered Under this
New Vehicle Limited Warranty?”
Warranty Information
NEW VEHICLE WARRANTY
LIMITATIONS
The foregoing coverage described in
the New Vehicle Limited Warranty are
the only express warranties on the
part of Lincoln and the selling dealer.
You may have other rights which may
vary by province.
None of the following limitations and
exclusions shall apply where
prohibited or voided by provincial
consumer protection legislation, and
without limitation none of the
following limitations and exclusions
will exclude or restrict the warranty
provided for in Section 37 or 38 of the
Quebec Consumer Protection Act.
The foregoing express warranties are in
substitution for and exclude all other
liabilities of any kind whether arising
under statute, in tort, by implication of
law or otherwise including, to the full
extent as may be allowed by law,
liability for any other representations
respecting the vehicle, statutory
warranties or implied warranties or
conditions as to its merchantability or
fitness.
Any implied warranty or condition as
to merchantability or fitness is limited
to the applicable warranty duration
period as specified herein.
In no event shall Lincoln or the selling
dealer be liable for the loss of or
damage to the vehicle or its parts, loss
of use of the vehicle, loss of time,
inconvenience, commercial loss, or
special consequential or other
damages, or on any other claims
relating to or arising from any defect
in factory materials or workmanship
found except as provided for herein.
The above provisions do not preclude
the operation of any applicable
provincial statute which in certain
circumstances may not allow some of
the limitations and exclusions
described in these warranty coverages.
21
In the province of Saskatchewan, the
duration of the applicable statutory
warranties of that province shall be
concurrent with and not consecutive
to the duration of the foregoing
coverage of this Lincoln New Vehicle
Limited Warranty.
Warranty Information
INSPECT YOUR NEW VEHICLE
CAREFULLY
Defects or damage to paint, sheet
metal or other appearance items may
occur during assembly or when the
vehicle is in transit to the dealer.
Normally, these defects are noted and
corrected at the factory or by your
dealer during new vehicle inspection.
Paint, sheet metal or appearance
defects present at the time your
vehicle is delivered to you are
covered by this warranty. For your
protection, we suggest that if you do
find any such defects, you notify your
dealer within one week of the
vehicle’s delivery to you, as normal
deterioration due to use and exposure
is not covered by this warranty.
Defects vs. Damage
Please note the distinction between
“defects” and “damage” as used in
the warranty. Defects are covered
because we, the manufacturer, are
responsible. This includes defects in
Lincoln-supplied parts used in making
warranty repairs as well as in the
original parts of the vehicle. On the
other hand, we have no control over
damage caused by such things as
modifications, collision, misuse and
lack of maintenance. Therefore,
damage is not covered under this
warranty.
TAKE CARE OF YOUR VEHICLE
AND IT WILL TAKE CARE OF
YOU!
Proper maintenance protects you from
major repair expense resulting from
neglect or inadequate maintenance,
and it may even help increase the
resale value of your vehicle.
Your dealership has factory-trained
technicians who can perform the
required maintenance using
Lincoln-approved parts. The
dealership looks forward to meeting
your every service need to maximize
your satisfaction with your vehicle.
It is your responsibility to make sure
that all of the scheduled maintenance
is performed and that the materials
used meet Lincoln engineering
specifications. Failure to perform
scheduled maintenance as specified
in the Scheduled Maintenance section
in your Owner’s Manual will invalidate
warranty coverage on parts affected
by improper maintenance. Make sure
22
Warranty Information
that receipts for completed
maintenance work are retained with
the vehicle and have the dealer
complete the Scheduled
Maintenance Validation Record.
DOES THE NEW VEHICLE
LIMITED WARRANTY APPLY TO
YOUR VEHICLE?
Warranty Applies
The New Vehicle Limited Warranty
described in this booklet applies to
your vehicle if:
• It was originally sold or leased by a
Lincoln dealer; and
• Is registered, licensed and
operated in Canada or the United
States.
Warranty Does Not Apply
The New Vehicle Limited Warranty
described in this booklet will be void if
the vehicle originally purchased in
Canada, at any time:
• Is registered, licensed for use in
countries other than Canada or the
United States.
23
TAKING YOUR VEHICLE ON A
TRIP?
If you travel with this vehicle outside
of Canada or the United States, you
may have to pay a servicing Lincoln,
Ford Lincoln or Ford dealer in a
foreign country for a repair that could
be covered under this New Vehicle
Limited Warranty. If this occurs, you
should present the paid repair
order/invoice to a Lincoln, Ford
Lincoln or Ford dealer for refund
consideration
Warranty Information
IF YOU ARE A SUBSEQUENT
LINCOLN OWNER...
NEED ASSISTANCE? WE’RE
HERE TO HELP YOU...
The Customer Relationship
Centre address is as follows:
If you are a subsequent Lincoln owner
and the New Vehicle Limited Warranty
has not yet expired, you are entitled
to the unexpired portion of the
warranty.
Your satisfaction is important to the
Lincoln Motor Company and your
selling Lincoln dealership. Normally,
matters concerning your vehicle will
be resolved by your dealer’s sales or
service department.
Lincoln Motor Company c/o Ford
Motor Company of Canada Limited
Lincoln recommends that you do
the following:
L6J 5E4
Subsequent owners also receive
Lincoln Roadside coverage that is
concurrent with the 6 years or
110,000 kilometres (whichever occurs
first) powertrain warranty coverage
period. This coverage is transferred at
no charge to you.
Please send us the completed Owner
Information Change Card found at the
centre of this Warranty Guide (postage
paid).
Talk with your selling dealer’s sales
manager or service manager. If the
matter is not resolved to your
satisfaction, consider discussing the
matter with the owner or general
manager of the dealership. If you still
feel your concern was not fully
addressed or you did not understand
the explanations given for your
questions, contact the Lincoln
Customer Relationship Centre at (toll
free) 1-800-387-9333 or through our
web site at www.lincolncanada.com.
24
The Canadian Road
PO Box 2000
Oakville, ON
Warranty Information
Mediation/Arbitration Program
(for Canada only)
If you feel that the efforts by Lincoln
and the dealer to resolve a
factory-related vehicle service
concern have been unsatisfactory,
Lincoln participates in an impartial
third-party mediation/ arbitration
program administered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a
straightforward and relatively speedy
alternative to resolve a disagreement
when all other efforts to produce a
settlement have failed. This procedure
is without cost to you and is designed
to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct
hearings at mutually convenient times
and places in an informal
environment. These impartial
arbitrators review the positions of the
parties, make decisions and, where
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast,
fair and final as the arbitrator’s award
is binding on both you and Lincoln.
The CAMVAP services are available in
all Canadian territories and provinces.
For more information, charge or
obligation, call your CAMVAP
provincial administrator directly at
1-800-207-0685 or visit
www.camvap.ca.
25
Important Owner Information
LOG ON TO
WWW.LINCOLNCANADA.COM
The Lincoln Motor Company’s website
contains information for you, the new
vehicle owner. On
www.lincolncanada.com you can
download printed material, contact us
via e-mail, locate your nearest dealer,
and so much more! These are just
some of the ways
www.lincolncanada.com can be a
great resource tool for you.
26
Lincoln Roadside Assistance
LINCOLN ROADSIDE
ASSISTANCE — FOR YOUR
PEACE-OF-MIND
We are pleased to welcome you to
Lincoln’s Roadside Assistance! Our
primary focus in providing this
important benefit is to help ensure
your safety, pleasure and convenience
during the operation of your Lincoln
vehicle.
LINCOLN ROADSIDE
ASSISTANCE ELIGIBILITY
Lincoln’s Roadside Assistance covers
all Lincoln vehicles. Service will be
provided to the driver of the
registered Lincoln vehicle.
Wherever you may be in Canada or
the continental United States, our
Roadside Assistance Representatives
will be there to ensure you receive
quick and efficient service 24 hours a
day, 365 days a year. Just call
1-800-387-9333.
27
LINCOLN ROADSIDE
ASSISTANCE CARD FOR YOUR
WALLET
For your convenience, please carry
your Lincoln Roadside Assistance
Card with you at all times for those
unexpected instances when you may
require our services. Please ensure
you print your name and Vehicle
Identification Number (VIN) on your
cards when you take delivery of your
vehicle. (See centre inserts.) The
17 digit VIN is stamped on the front of
the driver’s side dash.
Lincoln Roadside Assistance
LINCOLN ROADSIDE
ASSISTANCE LIMITATIONS
TOWING AND ROAD SERVICE
REIMBURSEMENT
All coverage is limited to vehicles
using publicly maintained roads
(excludes off-road use, logging roads,
etc.) and adjacent sites, and any other
locations, which in the discretion of
the service provider constitutes a
publicly travelled thoroughfare.
If your vehicle is stranded and
requires towing, battery boosting, fuel
(up to 10 litres), tire service, key
service or other roadside services,
simply call Lincoln Roadside
Assistance toll-free within Canada or
the continental United States at
1-800-387-9333 and assistance will be
dispatched.
Please note that the Lincoln Roadside
Assistance is a complimentary service.
In the event that your new vehicle
limited warranty is voided in whole or
in part, your Roadside Assistance
coverage may be limited or
terminated by Lincoln without notice.
Lincoln may terminate your Lincoln
Roadside Assistance coverage at any
time for any reason. There is no
refund available to you in the event of
termination.
At the time you call, you will be asked
to provide your name, Vehicle
Identification Number, vehicle make
and model, vehicle color, license plate
number, the exact location of your
vehicle and a telephone number
where you can be reached.
In the event that you use a service
other than Lincoln Roadside
Assistance, we may reimburse you up
to a maximum of $100.00 per
disablement. (See page 30 for
claiming instructions.)
28
GENERAL INFORMATION ON
ROADSIDE ASSISTANCE
SERVICES
Covered Services
• Road Service (labour performed at
disablement site)
• Service Calls (delivery of up to
10 litres of fuel or battery boost)
• Towing of your disabled vehicle to
your selling Lincoln dealer if within
160 km or a Lincoln, Ford Lincoln
or Ford dealership (one tow per
disablement)
Items Excluded from Coverage
• Parts, tire repairs, rental of towing
equipment, storage fees, or any
labour performed at a garage or
service station
• Any form of impound towing by
other than a licensed service
station or garage
• Parts involved in lock-out service
Lincoln Roadside Assistance
• Assistance from private citizens
• Lincoln Roadside Assistance
coverage is not a warranty, but a
service provided to you by Lincoln
to minimize any unforeseen
vehicle operation inconvenience.
All service operators providing
service are independent
contractors and are not employees
of Lincoln. Therefore, Lincoln
Roadside Assistance does not
assume any liability for any loss or
damage to your vehicle or your
personal property resulting from
the rendering of such service.
• Any loss or damage is the sole
responsibility of the servicing
facility and should be reported to
the proprietor of the facility and
your own insurance company
within 24 hours and prior to any
repairs being carried out.
EMERGENCY LOCK-OUT
SERVICE
EMERGENCY TRAVEL EXPENSE
REIMBURSEMENT
When your ignition key is lost, broken
or accidentally locked inside your
vehicle, call Lincoln Roadside
Assistance and service will be
dispatched. If circumstances require
you to use an independent lock-out
service, we may reimburse you up to
$100.00 (see page 30 for claiming
instructions).
Should your vehicle become disabled
due to collision or mechanical
breakdown while you are more than
160 kilometres from your residence
address, we may reimburse you up to
$1,000 (in total), for the following
reasonable emergency expenses
(when not covered by insurance):
Covered Expenses
• Local lodging and meals (excludes
alcohol and tips)
• Vehicle rentals from bona fide
rental agencies (excludes gas
expense)
• Commercial transportation to your
destination, and return trip after
repairs are completed
Coverage period is the lesser of:
date of vehicle disablement up to
three (3) days in total, or the time at
which your vehicle is repaired.
29
Lincoln Roadside Assistance
GOING ON A TRIP? WE’D LOVE
TO HELP YOU PLAN!
IF YOU NEED TO SUBMIT A
CLAIM
When you plan your next road trip, our
Travel Planning Centre will provide
detailed information on the most
time-saving or scenic routes to your
destination. This no-charge service
includes easy-to-follow maps, a
highlighted travel planner specific to
your route and destination, travel tips,
driving information and other useful
material to make your trip easier and
more enjoyable. Please allow up to
two weeks for delivery.
We’ve enclosed a claim form in this
Warranty Guide to be completed for
emergency road and tow service
reimbursement, or emergency travel
expense reimbursement. File your
claim no more than twenty (20) days
after the occurrence.
Send to:
Ford Motor Company of Canada
Limited
Roadside Assistance Division
1 The Canadian Road, PO Box 2000
Oakville, ON L6K 0C8
Complete the Customer Claim Form.
Please include all original receipts
and details of the event. This will
facilitate prompt handling and
reimbursement of your claim. Please
allow 4–6 weeks for processing when
making a claim.
30
To acquire additional forms, please
contact your selling Lincoln dealer or
visit our web site at
www.lincolncanada.com.
Lincoln Roadside Assistance
Coverage is separate from the New
Vehicle Limited Warranty, begins from
the original warranty start date and
lasts for the life of the vehicle for the
original owner.
Subsequent owners receive coverage
that is concurrent with the 6 years or
110,000 kilometres (whichever occurs
first) powertrain warranty coverage
period.
Lincoln reserves the right to amend or
cancel the Lincoln Roadside Assistance
Program at any time without incurring any
liability.