Lexus - ES 300 - Owners Manual - 2011 - 2011

2011 Lexus Sedans - cover f 6/30/10 2:15 PM Page 1 THE PURSUIT OF PERFECTION. 201 1 ES, GS, LS WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements 00505–11WSG-SEDAN 7/10 2011 Lexus Sedans - cover f 6/24/10 AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987. 11:50 PM Page 2 IMPORTANT BRAKE INFORMATION: LS 460 The LS 460 equipped with Sport Package features high-friction front and rear brake pads. These brake pads provide a higher coefficient of friction on the rotors for superior stopping performance and pedal feel. The brakes on this model are designed for high-performance driving. Depending on your driving habits, you may experience more aggressive wear of the brake pads and rotors. For information on proper maintenance of your brakes, refer to the “Maintenance” section of this booklet. For additional information on your brakes and their operation, refer to your Owner’s Manual. 2011 Lexus Sedans_1-9f 6/24/10 11:55 PM Page 1 WELCOME TO THE LEXUS FAMILY From everyone at Lexus, thank you for purchasing one of our vehicles. Your Lexus is designed to deliver uncompromising luxury and performance. We are committed to providing you with an ownership experience that is second to none, and we look forward to serving you in the years ahead. Welcome to the Lexus family! Taking Delivery of Your New Lexus As you take delivery of your new vehicle, there are some important services you should know about. These include: Lexus Personalized Settings: Your vehicle includes a variety of electronic features that can be personalized to your preferences. For example, doors can be programmed to remain locked when you shift into “Park.” See your dealer for details. Pre-Delivery Service: Your dealership has performed a thorough service to prepare your vehicle for delivery. This includes initializing certain electronic features, such as the one-touch power windows. Scheduled Maintenance: Your vehicle requires maintenance every six months or 5,000 miles, whichever comes first. See page 46 for details. Dealership Service Department: Your service department is committed to helping you keep your Lexus performing at its best. Your dealer will provide you with the department’s hours of operation, appointment procedures and information on any special services. Warranty Coverage: Your Lexus is covered by one of the finest warranties in the industry. See page 16 for a summary of coverages. Roadside Assistance: Roadside assistance is provided for 48 months from your vehicle’s in-service date, regardless of mileage. See page 5 for details. Again, thank you for choosing Lexus. We wish you many years of safe and pleasurable driving. 1 2011 Lexus Sedans_1-9f 6/24/10 11:57 PM Page 2 TABLE OF CONTENTS OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Other Benefits and Assistance Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 WARRANTY INFORMATION Introduction If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Your Warranties in Detail General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 2 2011 Lexus Sedans_1-9f 6/24/10 11:57 PM Page 3 TABLE OF CONTENTS California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Your Responsibilities Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1. Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 46 Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 46 Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46 Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73. 3 2011 Lexus Sedans_1-9f 6/24/10 11:58 PM Page 4 AMENITIES COMPLIMENTARY SERVICES To help ensure that your ownership experience is pleasant, convenient and trouble-free, Lexus provides you with a variety of complimentary services. These services are described on the following pages. Other valuable owner benefits are described in the section entitled “Other Benefits and Assistance” beginning on page 7. First Scheduled Maintenance Service: 30 Days or 1,000 Miles Lexus provides your first scheduled maintenance service at no charge. The service is performed at 30 days or 1,000 miles, whichever occurs first, and includes these items: • Inspect body/chassis • Check for fluid leaks • Road-test vehicle • Program Lexus Personalized Settings, if requested What are Lexus Personalized Settings? Your vehicle includes a variety of electronic features that can be programmed to your preferences. For example, doors can be programmed to remain locked when you shift into “Park.” (For more information, see the “Customizable Features” section of 4 Complimentary Services the Specifications chapter in your Owner’s Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the 30-day/1,000-mile scheduled maintenance service. Programming of your Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership. Second Scheduled Maintenance Service: Six Months or 5,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at six months or 5,000 miles, whichever occurs first, and includes these items: • Replace engine oil and oil filter; reset reminder light • Rotate tires • Visually inspect brake pads and rotors • Road-test vehicle If you drive primarily on dirt roads or dusty roads or if you drive primarily while towing, additional items are included in this service. See page 48 for details. 2011 Lexus Sedans_1-9f 6/24/10 11:58 PM Page 5 COMPLIMENTARY SERVICES Roadside Assistance If your vehicle must be kept overnight at a Lexus dealership for a warrantycovered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days. Lexus roadside assistance coverage is for 48 months from your vehicle’s in-service date, regardless of mileage. Coverage is provided 24 hours a day, 365 days a year, for vehicles operated in the United States, U.S. territories and Canada. Assistance is administered through the American Automobile Association. Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodging for up to three nights (not to exceed $200 per night) if all of the following occur: • Your vehicle becomes inoperable or unsafe to drive when you are more than 100 miles from home. • Your vehicle’s malfunction is caused by a warranty-covered condition. • Repairs will take longer than eight hours to complete. To obtain reimbursement for rental car and lodging expenses, contact a Lexus dealership service consultant. AMENITIES Loaner Vehicle Services Provided • Roadside services such as battery jump-start, tire change, fuel delivery, vehicle extrication and towing in case of minor accident. • Towing to the nearest Lexus dealership (or an alternate repair facility, if necessary). • Assistance in locating alternate transportation and lodging. How to Get Help To obtain roadside assistance, take the following steps: 1) Call (800) 25-LEXUS (800/2553987). Complimentary Services 5 2011 Lexus Sedans_1-9f 6/25/10 12:00 AM Page 6 AMENITIES COMPLIMENTARY SERVICES 2)Have as much of the following information as possible: • Location of vehicle, including the nearest major intersection You may have noticed a few miles on the odometer when you took delivery of your Lexus. This mileage is a result of the comprehensive process used to ensure the quality of your vehicle. This process includes extensive inspections during and after production. The final inspection takes place at the selling dealership and includes a roadtest conducted by a trained Lexus technician. 3) Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive. If you’d like to know more about Lexus quality-control procedures, ask a Lexus dealership service consultant. Additional Coverage After your roadside assistance coverage expires, you may join a motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and dining. For further information, call (800) 25-LEXUS. Vehicle Service History • Vehicle identification number (located on the driver’s-side corner of the dashboard, under the window) • Owner’s name and home address • Vehicle license plate number 6 Quality Control Complimentary Services When you have your vehicle serviced at a Lexus dealership, your service information is recorded in the Lexus National Service History database. This is the first database of its kind in the automotive industry. It can be accessed by any Lexus dealership in the United States — a great convenience if you relocate or need to have your vehicle serviced while traveling. 2011 Lexus Sedans_1-9f 6/25/10 12:00 AM Page 7 OTHER BENEFITS AND ASSISTANCE If you plan to keep your vehicle for several years or if you accumulate mileage quickly, you may want to purchase a Lexus vehicle service agreement. These agreements cover the cost of specific repairs beyond the factory warranty period. They also cover services such as towing, substitute transportation and lodging to minimize your inconvenience should your vehicle require repair. Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can help you select the plan that’s best for you. Body Repairs If you’re involved in a collision, you want your vehicle to be returned to its pre-accident condition when repaired. That’s why it is important to make sure repairs are made only with Genuine Lexus Parts. Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money. However, these parts do not meet Lexus’ high standards for quality, fit and corrosion resistance. In addition, imitation and salvaged parts (and any damage or failures they may cause) are not covered by any Lexus warranty. AMENITIES Vehicle Service Agreements The best way to ensure that your vehicle is repaired with Genuine Lexus Parts is to take it to a Lexus dealership. Each dealership works with selected collision repair centers that meet Lexus’ strict requirements for training, equipment, quality and customer satisfaction. These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles. Other Benefits and Assistance 7 2011 Lexus Sedans_1-9f 6/24/10 11:58 PM Page 8 AMENITIES OTHER BENEFITS AND ASSISTANCE The Smart Key Your Lexus vehicle was made with two “Smart Keys” and an aluminum key-number plate. Each Smart Key includes an electronic main key that has an integrated mechanical back-up key. The electronic key controls the remote-entry and theft-deterrent systems, enables the push-button start switch and controls the engine immobilizer. The mechanical key can be removed from the electronic key and used to operate the driver’s door lock, the glove box lock and the trunk lock (if equipped). Replacing the Key Your Lexus dealer can generate replacement keys. Certain bonded/ registered locksmiths may also be able to generate replacement keys. When ordering a new key, bring all keys for the vehicle to your dealership. If a Smart Key or the key-number plate is not available, a Lexus dealer or certain locksmiths can obtain the key code from a restrictedaccess database. These businesses can also access a service utility to register the keys to the vehicle if all registered keys have been lost. 8 Other Benefits and Assistance If you lock your key in your vehicle and do not have a spare, your dealer can make a new mechanical key from the code on the key-number plate. Certain bonded/registered locksmiths may also be able to generate a replacement mechanical key. If a Lexus dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high-security key service. Keeping the Key Safe Replacing a Smart Key may be costly. We advise you to keep a spare Smart Key and the key-number plate in a safe place. If you record the key number in more than one place, do not record it in a way that can be easily identified and associated with the vehicle. For example, don’t leave the number somewhere that can be accessed by a valet. It is wise to keep a copy of the key number outside of the vehicle. 2011 Lexus Sedans_1-9f 6/24/10 11:59 PM Page 9 OTHER BENEFITS AND ASSISTANCE AMENITIES NOTES Other Benefits and Assistance 9 2011 Lexus Sedans_10-40f 6/25/10 12:02 AM Page 10 IF YOU NEED ASSISTANCE WARRANTY Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or general manager for assistance. In most cases, a satisfactory solution can be reached at this step. Step 2 If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). In Canada, call (800) 26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075. You may also write to us at: Lexus Customer Satisfaction Department P.O. Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following information: • 17-digit Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver’s door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone numbers 10 Introduction 2011 Lexus Sedans_10-40f 6/25/10 12:02 AM Page 11 IF YOU NEED ASSISTANCE Step 3 If your concern has still not been resolved to your satisfaction, Lexus offers additional assistance through: National Center for Dispute Settlement (NCDS) P.O. Box 457 Mt. Clemens, MI 48046 (866) 272-4872 What is the Dispute Settlement Program? This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus’ effort to promptly and equitably resolve your concerns. The decision-maker is an impartial third party. The decision of the arbitrator(s) is binding on Lexus but not on you. WARRANTY Important: You must use NCDS prior to exercising rights or seeking remedies available to you through a court action pursuant to the MagnusonMoss Warranty Act. In addition, you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state. See the Lemon Law Guide for specific requirements applicable in your state. NCDS Arbitration However, if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act, you need not use NCDS. Introduction 11 2011 Lexus Sedans_10-40f 6/25/10 12:03 AM Page 12 WARRANTY IF YOU NEED ASSISTANCE 12 What types of disputes are eligible? NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle’s in-service date, whichever is earlier; or 2) the applicable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehicles used for commercial purposes; or 2) claims that an air bag failed to deploy or deployed when it should not have; or 3) disputes regarding fires and/or accidents and/or theft. Since there are other additional exclusions, please contact NCDS for further information on eligibility guidelines. You must file a request for arbitration with NCDS within six months of the expiration of the eligibility period, provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period. Introduction How long is the arbitration process? The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if: • You fail to provide certain information required by NCDS. • You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required). How do I request arbitration? To initiate arbitration, you must complete an NCDS customer claim form and mail it to NCDS. A claim form is included in the Lemon Law Guide located in your vehicle, or you may request a form by calling NCDS at (866) 272-4872. When you call, please have ready your vehicle identification number (VIN), the names of your selling and servicing dealerships, and the current mileage on your Lexus. 2011 Lexus Sedans_10-40f 6/25/10 12:03 AM Page 13 IF YOU NEED ASSISTANCE In addition to completing the customer claim form, please provide NCDS with the following information: • Vehicle year, make, model, VIN, mileage and date of purchase. • A brief description of your complaint and the actions you have taken to resolve it. • What action or remedy you believe would resolve your problem. Send your request to: National Center for Dispute Settlement P.O. Box 457 Mt. Clemens, MI 48046 Upon receipt of your request, NCDS will contact you regarding the status of your case and supply you with additional details about the program. At the request of either party or the arbitrators, NCDS may schedule a technical inspection. This may include an inspection of the vehicle by an independent technical expert with a Lexus representative present. The technical expert will forward his or her evaluation to NCDS. An oral hearing will be held prior to a decision being rendered. At this hearing, all relevant evidence is admissible. You and a Lexus representative will present both sides of the case to the NCDS arbitrator(s). You will each be given an equal opportunity to give testimony and provide documents. Then you will each be given an opportunity for rebuttal. After considering all testimony and documents, the arbitrator(s) will review the applicable legal standards and render a decision within 10 days. WARRANTY If you are seeking reimbursement for repairs or incidental expenses, please provide copies of applicable receipts. How does the arbitration process work? When NCDS receives your request, it will be forwarded to the Lexus area office for response. A settlement satisfactory to all parties may be negotiated at any time during the process. Introduction 13 2011 Lexus Sedans_10-40f 6/25/10 12:03 AM Page 14 WARRANTY IF YOU NEED ASSISTANCE 14 What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)? Arbitrated decisions are based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle. The decision of the arbitrator(s) is binding on Lexus but not on you. Lexus must comply with the decision shortly after it is rendered, usually within 30 days of your acceptance of the decision. NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner. Introduction Are there limits to the scope of arbitrated decisions? Arbitrated decisions do not include: • Attorney fees • Punitive damages • Multiple damages • Consequential damages, other than incidental damages that you may be entitled to under law What other recourse do I have? If you are dissatisfied with the arbitrator’s decision or Lexus’ compliance, you may pursue any other legal remedies available to you, including small claims court. You should be aware that the decision of the arbitrator(s) is admissible as evidence in any legal proceedings concerning your vehicle. Is the Dispute Settlement Program subject to change? The information in this booklet about the program is correct as of the date of printing. However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (800) 255-3987 for the most current information concerning the Dispute Settlement Program. 2011 Lexus Sedans_10-40f 6/25/10 12:03 AM Page 15 THE LEXUS COMMITMENT You have purchased one of the finest vehicles built in the world today, and it is backed by one of the finest warranties in the industry. This excellent warranty coverage demonstrates not only our confidence in Lexus vehicles, but also our commitment to every Lexus customer. We’re dedicated to ensuring that you enjoy exceptional quality, dependability and peace of mind throughout your ownership experience. This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 41 describes your vehicle’s maintenance requirements. Be sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact. WARRANTY To further demonstrate our commitment to our customers’ satisfaction, occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty. When we establish such a policy adjustment, we mail details to all applicable owners on record. That’s why it is important to send in the card at the back of this booklet if you change your address or if you have purchased your Lexus from a previous owner. along with an unparalleled commitment from Lexus to ensuring your satisfaction. You can be confident — as we are — that you’ll enjoy owning your Lexus as much as you enjoy driving it. All warranty information is the latest available at the time of publication and, with the exception of the emission control warranties, is subject to change without notice. You’ve made a wise decision to purchase a Lexus. Your vehicle delivers world-class luxury and performance, Introduction 15 2011 Lexus Sedans_10-40f 6/25/10 12:04 AM Page 16 WARRANTY WARRANTY COVERAGES AT A GLANCE 16 Introduction 2011 Lexus Sedans_10-40f 6/25/10 12:04 AM Page 17 GENERAL WARRANTY PROVISIONS When Warranty Begins The warrantor for these limited warranties is Lexus, a division of Toyota Motor Sales, U.S.A., Inc., 19001 South Western Avenue, Torrance, California 90509-2991, a California corporation. The warranty period begins on the vehicle’s in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered Repairs Made at No Charge These warranties apply to 2011 model-year Lexus ES 350, GS 350, GS 460 and LS 460 models registered and normally operated in the United States, U.S. territories and Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners. Repairs and adjustments covered by these warranties are made at no charge for parts and labor. Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depending on the part covered. A warranty for specific parts or systems, such as the Powertrain Warranty or Emission Performance Warranty, is governed by the coverage set forth in that warranty as well as the General Warranty Provisions. Parts Replacement Any needed parts replacement will be made using new or remanufactured parts. The decision whether a part should be repaired or replaced will be made by the servicing Lexus dealership and/or Lexus. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. WARRANTY Who Is the Warrantor Note: Lexus remanufactured parts meet or exceed all factory standards for safety, quality and reliability. Your Warranties in Detail 17 2011 Lexus Sedans_10-40f 6/25/10 12:04 AM Page 18 GENERAL WARRANTY PROVISIONS Limitations WARRANTY The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. 18 Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you. Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state. Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:04 AM Page 19 NEW VEHICLE LIMITED WARRANTY WHAT IS COVERED AND HOW LONG Basic Warranty This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 20–21. Front-Wheel-Drive System Drive shaft, axle, hub, bearings, seals and gaskets. Rear-Wheel-Drive System Differential carrier assembly, drive shaft, axle carrier, axle case, axle bearing, axle shaft, seals and gaskets. Restraint Systems Warranty Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 20–21. This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 20–21. Coverage is for 72 months or 70,000 miles, whichever occurs first. Coverage is for 72 months or 70,000 miles, whichever occurs first. Engine Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. WARRANTY Coverage is for 48 months or 50,000 miles, whichever occurs first, with the exception of wheel alignment and wheel balancing, which are covered for 12 months or 20,000 miles, whichever occurs first. Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, mounts, engine control computer, seals and gaskets. For vehicles sold and registered in Kansas, the warranty for seatbelts and related components is 10 years, regardless of mileage. Your Warranties in Detail 19 2011 Lexus Sedans_10-40f 6/25/10 12:05 AM Page 20 NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust-through), subject to the exceptions indicated under “What Is Not Covered” on pages 20–21. WARRANTY Coverage is for 72 months, regardless of mileage. For information on how to protect your vehicle from corrosion, see the section entitled “Service Procedures and Specifications — Body” in the Owner’s Manual. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Lexus dealership is covered. This warranty does not cover damage or failures resulting directly or indirectly from any of the following: • Fire, accidents or theft • Abuse or negligence • Misuse — for example, racing or overloading • Improper repairs • Alteration or tampering, including installation of non-Genuine Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner’s Manual • Installation of non-Genuine Lexus Parts • Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination 20 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:05 AM Page 21 NEW VEHICLE LIMITED WARRANTY This warranty also does not cover the following: Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 35. Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear. Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined. Salvage or Total-Loss Vehicles Any vehicle that has ever been issued a “salvage” title or similar title under any state’s law; or has ever been declared a “total loss” or equivalent by a financial institution or insurer, such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control warranties. Incidental Damages Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue. WARRANTY Maintenance Expense* Normal maintenance services such as engine tune-ups; replacement of fluids and filters; lubrication; cleaning and polishing; replacement of spark plugs and fuses; and replacement of worn wiper blades, brake pads/linings and clutch linings. Vehicles With Unknown Vehicle Identification Number Any vehicle for which the original factory-assigned vehicle identification number cannot be determined. *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail 21 2011 Lexus Sedans_10-40f 6/25/10 12:05 AM Page 22 NEW VEHICLE LIMITED WARRANTY WARRANTY DISPUTE RESOLUTION 22 Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Lexus shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty, except in states where this limitation is not allowed. Your Warranties in Detail If a dispute arises regarding your warranty coverage, please follow the steps described on pages 10–11. Please note that you must use the National Center for Dispute Settlement before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the National Center for Dispute Settlement before seeking remedies under the Lemon Laws of your state. For the requirements applicable to your state, see the appropriate page of the Lemon Law Guide located in your vehicle. 2011 Lexus Sedans_10-40f 6/25/10 12:05 AM Page 23 FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. • Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards. Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage. Under the terms of the Emission Performance Warranty and federal regulations, Lexus will make all necessary repairs if both of the following occur: • Your vehicle fails to meet applicable emissions standards as determined by an EPA-approved emissions test. WARRANTY Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s inservice date, whichever occurs first. However, under the terms of the Basic Warranty, Lexus provides coverage of four years or 50,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the Powertrain Warranty. Additionally, components marked “8/80” in the parts list on pages 24–25 have coverage of eight years or 80,000 miles, whichever occurs first. Emission Performance Warranty • This failure results or will result in some penalty to you — such as a fine or denial of the right to use your vehicle — under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 24–25 have coverage of eight years or 80,000 miles, whichever occurs first. Your Warranties in Detail 23 2011 Lexus Sedans_10-40f 6/25/10 12:06 AM Page 24 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not apply to failures or noncompliance caused by: Air/Fuel Metering System • Air/fuel ratio feedback control system • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. WARRANTY • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty. • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components – Airflow sensor – Engine control module (8/80) – Throttle body – Other components Air Induction System • Intake manifold and intake air surge tank Air Injection System • Air injection manifold • Air injection pump • Airflow control valves Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to catalyst and/or catalyst to catalyst) 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. 24 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:06 AM Page 25 FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System • Charcoal canister • Diaphragm valve • Fuel filler cap • Fuel tank • Vapor liquid separator Exhaust Gas Recirculation (EGR) System • EGR gas temperature sensor • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, solenoids, switches and valves • Associated parts Ignition System • Distributor and internal parts • Ignition coil and ignitor • Ignition wires WARRANTY • EGR valve Other Parts Used in Systems Listed • Data link connector (8/80) • Spark plugs* Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. *Warranted until first required maintenance under terms of the California Emission Control Warranty. Your Warranties in Detail 25 2011 Lexus Sedans_10-40f 6/25/10 12:06 AM Page 26 WARRANTY FEDERAL EMISSION CONTROL WARRANTY 26 MAINTENANCE REPLACEMENT PARTS You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. Your Warranties in Detail Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Lexus Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts. 2011 Lexus Sedans_10-40f 6/25/10 12:06 AM Page 27 FEDERAL EMISSION CONTROL WARRANTY IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If you have questions or concerns about your vehicle’s federal emission warranty coverage, please follow the steps described on pages 10–11. In the case of the Emission Performance Warranty, you may also request information from or report complaints to: For information on how to obtain service under the Emission Defect Warranty, see page 38, “Obtaining Warranty Service.” Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 29). Connecticut, Maine, Maryland, Massachusetts, New Jersey, New Mexico, Oregon, Pennsylvania, Rhode Island, Vermont and Washington are the other states to which the California Emission Control Warranty currently applies. Your Warranties in Detail WARRANTY If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your claim is denied, Lexus will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or when a delay is caused by factors beyond the control of Lexus or the dealership. U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 27 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 28 FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We (the dealership) want you to know that at the time your new Lexus vehicle is being delivered: WARRANTY 1) On the basis of written notification furnished by Lexus, we have knowledge that the vehicle is covered by an EPA Certificate of Conformity. 2)We have visually inspected those emission control devices or portions thereof that are visible without removing or adjusting any components or systems, emissions-related or otherwise. On the basis of this inspection, there are no apparent deficiencies in the installation of emission control devices by Lexus. (For purposes of this certificate, “emission control devices” is limited to devices installed on a vehicle for the sole or primary purpose of controlling emissions and which were not in general use before 1968.) 3)We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus’ current pre-delivery service manual. 4)Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of delivery to the ultimate purchaser, and the vehicle has been maintained and 28 Your Warranties in Detail used in accordance with the written instructions for proper maintenance and use, Lexus will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty. 5)If vehicle was used as a company car or demonstrator, check box and complete the following: ■ The vehicle with which this statement is delivered was placed into service as a company car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was ____________________________________ Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly. The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manufacturer. This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder. ____________________________________ Dealership name 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 29 CALIFORNIA EMISSION CONTROL WARRANTY YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board (CARB) and Lexus are pleased to explain the emission control system warranty for your 2011 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state’s stringent anti-smog standards. CARB regulations require that Lexus must warrant the emission control system on your vehicle for the time periods indicated on the next page, provided there has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. WARRANTY Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty. Connecticut, Maine, Maryland, Massachusetts, New Jersey, New Mexico, Oregon, Pennsylvania, Rhode Island, Vermont and Washington are the other states to which this warranty currently applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 23). Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail 29 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 30 CALIFORNIA EMISSION CONTROL WARRANTY MANUFACTURER’S WARRANTY COVERAGE OWNER’S WARRANTY RESPONSIBILITIES 1) For three years or 50,000 miles, whichever occurs first: You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this guide. Lexus recommends that you retain all receipts covering maintenance on your vehicle, but Lexus cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance. WARRANTY • If your vehicle fails a smog-check test, all necessary repairs and adjustments will be made by Lexus to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part listed on pages 24–25 is defective, the part will be repaired or replaced by Lexus. This is your SHORTTERM Emission Control System DEFECT WARRANTY. Note: Under the terms of the Basic Warranty, Lexus provides coverage of four years or 50,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the Powertrain Warranty. 2)For seven years or 70,000 miles, whichever occurs first: • If an emissions-related part listed on pages 31–32 is defective, the part will be repaired or replaced by Lexus. This is your LONGTERM Emission Control System DEFECT WARRANTY. 30 Your Warranties in Detail You are responsible for presenting your vehicle to a Lexus dealership as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. You should also be aware that Lexus may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. If you have any questions regarding your warranty rights and responsibilities, you should contact the Lexus Customer Satisfaction Department at (800) 255-3987 or the California Air Resources Board, Mobile Source Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA 91734-8001. 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 31 CALIFORNIA EMISSION CONTROL WARRANTY WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. The parts listed here are covered for seven years or 70,000 miles from the vehicle’s in-service date, whichever occurs first. Air/Fuel Metering System • Air/fuel ratio sensor on GS 460, LS 460 • Engine control computer (engine control module) • Fuel pressure sensor on GS 460, LS 460 • Fuel pump on GS 350 • Throttle body Air Induction System • Intake manifold and intake air surge tank WARRANTY Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty. PARTS LIST: LONG-TERM EMISSION DEFECT WARRANTY Catalyst System • Exhaust front pipe (including catalytic converter) • Exhaust manifold (including manifold converter) • Exhaust manifold gasket on GS 460, LS 460 Your Warranties in Detail 31 2011 Lexus Sedans_10-40f 6/25/10 12:07 AM Page 32 CALIFORNIA EMISSION CONTROL WARRANTY MAINTENANCE Evaporative Control System • Charcoal canister on ES 350, LS 460 • Fuel tank WARRANTY Ignition System • Knock sensor on ES 350, GS 460, LS 460 32 Other Parts Used in Above Systems • Transmission solenoid on ES 350, GS 460 Your Warranties in Detail You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 33 CALIFORNIA EMISSION CONTROL WARRANTY REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts. If your vehicle fails a smog-check test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your claim is denied, Lexus will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or when a delay is caused by factors beyond the control of Lexus or the dealership. WARRANTY Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Lexus Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems. IF YOUR VEHICLE FAILS A SMOG-CHECK TEST For information on how to obtain service under the Emission Defect Warranty, see page 38, “Obtaining Warranty Service.” Your Warranties in Detail 33 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 34 CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If a Lexus dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Lexus’ provisions for emergency warranty repairs. See page 38 for details. If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described on pages 10–11. You may also request information from or report complaints to: WARRANTY California Air Resources Board Mobile Source Control Division P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 34 Your Warranties in Detail 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 35 TIRE LIMITED WARRANTY OBTAINING WARRANTY SERVICE ORIGINAL EQUIPMENT TIRE MANUFACTURERS The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. Bridgestone/Firestone 535 Marriott Drive Nashville, TN 37214 Bridgestone: (800) 847-3272 Firestone: (800) 356-4644 For additional warranty information or service assistance, contact the tire manufacturer directly. Dunlop Tires 1144 East Market Street Akron, OH 44316 (800) 321-2136 Michelin North America One Park Way South P.O. Box 19001 Greenville, SC 29602 (800) 847-3435 Yokohama Tire Corporation 601 South Acacia Avenue Fullerton, CA 92831 (800) 722-9888 Your Warranties in Detail WARRANTY To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufacturer. 35 2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 36 WARRANTY OPERATION AND MAINTENANCE GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner’s Manual and the “Maintenance Information” section of this guide. You may have maintenance performed on your vehicle by any qualified person or facility. However, Lexus recommends having maintenance performed by an authorized Lexus dealership. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of service performed and/or parts installed. For your convenience, maintenance logs are included in the “Maintenance Information” section of this guide. If you sell your vehicle, you should give your maintenance records to the new owner. Lexus dealership technicians are specially trained to maintain and repair Lexus vehicles. They stay current on the latest service information through Lexus technical bulletins, service publications and training courses. Many are also certified through the Lexus Commitment to Perfection Certification Program, which requires specialized, state-of-the-art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failures caused by lack of proper maintenance are not covered under warranty. 36 Your Responsibilities You can be confident you’re getting the best possible service for your vehicle when you take it to a Lexus dealership. Plus, a Lexus dealership will always use Genuine Lexus Parts designed specifically for your vehicle. 2011 Lexus Sedans_10-40f 6/25/10 12:09 AM Page 37 OPERATION AND MAINTENANCE REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts. However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications. WARRANTY Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked electronically to Lexus Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Lexus Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. NonGenuine Lexus Parts, or any damage or failures resulting from their use, are not covered by any Lexus warranty. Your Responsibilities 37 2011 Lexus Sedans_10-40f 6/30/10 1:12 PM Page 38 OBTAINING WARRANTY SERVICE BY GEOGRAPHIC REGION WARRANTY In the United States, U.S. Territories and Canada 38 To obtain warranty service in the United States, U.S. territories or Canada, take your vehicle to an authorized Lexus dealership. If your vehicle cannot be driven, contact your nearest Lexus dealership for towing assistance. You do not have to pay for towing to the nearest Lexus dealership if your vehicle is inoperable due to failure of a warranted part. Outside the United States, U.S. Territories and Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, contact a local Lexus dealership. Please note, however, that your vehicle may not be repaired free of charge because the local Lexus distributor may have no obligation to provide warranty service for your vehicle, and/or your vehicle may not comply with local regulatory or environmental requirements. Your Responsibilities EMERGENCY REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987. Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications. If your vehicle is inoperable or unsafe to drive and there is no Lexus dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the vehicle. You will be reimbursed for 2011 Lexus Sedans_10-40f 6/25/10 12:09 AM Page 39 OBTAINING WARRANTY SERVICE warranted parts at the manufacturer’s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ recommended time allowance for the repair. WARRANTY If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of nonGenuine Lexus Parts unless you have the vehicle properly repaired in a timely manner. To ensure that warranty coverage remains intact, have your vehicle inspected by an authorized Lexus dealership as soon as possible after an emergency repair. Your Responsibilities 39 2011 Lexus Sedans_10-40f 6/25/10 12:09 AM Page 40 OBTAINING WARRANTY SERVICE WARRANTY NOTES 40 Your Responsibilities 2011 Lexus Sedans_41-47d 6/25/10 12:10 AM Page 41 THE IMPORTANCE OF SCHEDULED MAINTENANCE Regular maintenance is essential to obtaining the highest level of performance, safety and reliability from your Lexus. It can also enhance your vehicle’s resale value. This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance. It includes factory-recommended maintenance guidelines as well as logs in which to document your vehicle’s maintenance history. In addition to scheduled maintenance, your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are listed on pages 44–45 of this booklet and described in detail in the “Maintenance” section of the Owner’s Manual. With proper maintenance and care, your vehicle will last longer and deliver more dependable, economical performance. Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Lexus for many years to come. MAINTENANCE Introduction 41 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 42 MAINTENANCE AND LEXUS WARRANTY COVERAGE Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your warranty coverage remains intact. You should keep detailed records of vehicle maintenance, including date of service, mileage at time of service and a description of service and/or parts installation performed. The maintenance logs in this booklet are a good place to record this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. MAINTENANCE Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failures caused by lack of proper maintenance are not covered under warranty. 42 Maintenance and repair services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service Introduction provider other than a Lexus dealership for maintenance and repairs. However, damage or failures caused by improper maintenance or repairs are not covered under warranty. Your dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the scheduled maintenance log. These additional services are not required to maintain your warranty coverage. Ask your dealer for an explanation of any recommended maintenance not included in the scheduled maintenance log. For a complete description of Lexus warranty coverages, see pages 17–34 of this booklet. 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 43 LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987. Lexus dealership technicians are experts in the maintenance and repair of Lexus vehicles. They stay current on the latest service information through Lexus technical bulletins, service publications and training courses. Many are also certified through the Lexus Commitment to Perfection Certification Program, which requires specialized, state-ofthe-art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence. any Lexus dealership in the U.S. — a great convenience if you relocate or need to have your vehicle serviced while traveling. You can be confident you’re getting the best possible service for your vehicle when you take it to a Lexus dealership. Don’t trust your investment to anything less than a team of Lexus specialists. Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications. MAINTENANCE Additionally, when you have your vehicle serviced at a Lexus dealership, your service information is recorded in the Lexus National Service History database. This is the first database of its kind in the automotive industry. It can be accessed by Introduction 43 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 44 GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance, your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. The recommended guidelines for inspections are listed below. Please refer to the “Maintenance” section of the Owner’s Manual for a detailed description of inspection procedures. Every 30 Days At least once every 30 days, perform these inspections: • Check engine oil level using the dipstick • Visually check engine coolant level on the see-through reservoir • Visually check brake fluid level on the see-through reservoir MAINTENANCE • Visually check power steering fluid level on the see-through reservoir (ES) 44 • Visually check condition of battery • Check level of windshield washer fluid • Check tire pressure • Check tires for damage and wear Introduction When Cleaning the Interior • Remove dirt and dust with a vacuum cleaner. Wipe dirty surfaces with a soft cloth dampened with warm water. • When cleaning carpet or cloth interior, remove dirt and dust with a vacuum cleaner. Apply a foaming-type carpet cleaner with a sponge or brush, allowing cleaner to work for a few minutes to loosen dirt. Continue by rubbing carpet or cloth interior in a circular motion. Wipe off any excess cleaner with a clean cloth. If any dirt remains, repeat process. Best results are obtained by keeping carpet and cloth interior as dry as possible. • When cleaning leather interior, remove dirt and dust with a vacuum cleaner. Using a sponge, apply a small amount of neutral wool detergent mixed in water, rubbing in a circular motion. Wipe off any excess detergent and let leather dry in an open-air location. 2011 Lexus Sedans_41-47d 6/25/10 12:11 AM Page 45 GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap. Rinse off with water. • If water does not bead on a clean vehicle surface, apply car wax using a soft cotton cloth when the body of the vehicle is cool. When Cleaning the Wheels • Wait for hot wheels to cool before getting wheels wet. MAINTENANCE • Using a soft sponge or cotton cloth, apply same mild car-wash soap as used for the vehicle body. Quickly rinse off with water. Using a soft cotton cloth, apply same car wax as used for the vehicle body. Introduction 45 2011 Lexus Sedans_41-47d 6/25/10 12:12 AM Page 46 SCHEDULED MAINTENANCE LOG Determining Your Maintenance Interval: Months vs. Mileage Lexus recommends obtaining scheduled maintenance for your vehicle every six months or 5,000 miles, whichever occurs first. For example: • If at six months you have driven less than 5,000 miles, you should obtain maintenance at six months; don’t wait until 5,000 miles. • If you drive 5,000 miles in less than six months, you should obtain maintenance at 5,000 miles; don’t wait until six months. MAINTENANCE Be sure to keep an eye on your mileage so that you obtain maintenance when recommended. If you are a low-mileage driver, mark your calendar to remind yourself to obtain maintenance every six months. 46 Scheduled Maintenance Log Complimentary First Scheduled Maintenance Service: 30 Days or 1,000 Miles Lexus provides your first scheduled maintenance service at no charge. The service is performed at 30 days or 1,000 miles, whichever occurs first, and includes the items listed in the chart on the next page. To obtain this complimentary service, contact your Lexus dealership. Complimentary Second Scheduled Maintenance Service: Six Months or 5,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at six months or 5,000 miles, whichever occurs first, and includes the items listed in the chart on page 48. To obtain this complimentary service, contact your Lexus dealership. 2011 Lexus Sedans_41-47d 6/25/10 12:12 AM Page 47 SCHEDULED MAINTENANCE LOG 30 Days or 1,000 Miles Complimentary First Scheduled Maintenance Service ❏ Inspect body/chassis ❏ Check for fluid leaks ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Program Lexus Personalized Settings, if requested What are Lexus Personalized Settings? Your vehicle includes a variety of electronic features that can be programmed to your preferences. For example, doors can be programmed to remain locked when you shift into “Park.” (For more information, see the “Customizable Features” section of the Specifications chapter in your Owner’s Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the 30-day/1,000-mile scheduled maintenance service. Programming of your Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership. MAINTENANCE Date: ________ Mileage: ________ Notes: Scheduled Maintenance Log 47 2011 Lexus Sedans_48-80h 6/25/10 12:13 AM Page 48 SCHEDULED MAINTENANCE LOG 6 Months or 5,000 Miles1 12 Months or 10,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires 2 ❏ Rotate tires 2 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Replace air conditioner filter (LS) ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect engine air filter ❏ Inspect steering linkage and boots Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis ❏ Inspect axle shaft boots Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect ball joints and dust covers ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) 48 Date: ________ Mileage: ________ Date: ________ Mileage: ________ Notes: Notes: 1This service is complimentary when performed by an authorized Lexus dealership. 2Applies to models with same size front and rear tires and wheels. Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:13 AM Page 49 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires 2 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: __________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: ___________________________ 49 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 50 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter (LS) ❏ Road-test vehicle ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Check installation of driver’s floor mat Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 50 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 51 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Measure thickness of brake pads and runout of brake rotors ❏ Replace air conditioner filter ❏ Replace brake fluid ❏ Replace engine air filter ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots ___Transfer case for signs of leakage (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 51 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 52 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Replace air conditioner filter (LS) ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect engine air filter ❏ Inspect steering linkage and boots Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis ❏ Inspect axle shaft boots Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect ball joints and dust covers ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 52 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 53 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 53 2011 Lexus Sedans_48-80h 6/25/10 12:14 AM Page 54 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter (LS) ❏ Road-test vehicle ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Check installation of driver’s floor mat Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 54 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:15 AM Page 55 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires1 ❏ Replace spark plugs (GS, LS)2 ❏ Measure thickness of brake pads and runout of brake rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter ❏ Check installation of driver’s floor mat ❏ Replace brake fluid ❏ Road-test vehicle ❏ Replace engine air filter ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots ___Transfer case for signs of leakage (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace transmission fluid (ES only; use type ATFWS or equivalent) ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: MAINTENANCE Date: _____________________________ 2Required under the terms of the Emission Control Warranty. Scheduled Maintenance Log 55 2011 Lexus Sedans_48-80h 6/25/10 12:15 AM Page 56 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Replace air conditioner filter (LS) ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect engine air filter ❏ Inspect steering linkage and boots Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis ❏ Inspect axle shaft boots Driving while towing: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect ball joints and dust covers ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 56 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:15 AM Page 57 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 57 2011 Lexus Sedans_48-80h 6/25/10 12:16 AM Page 58 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter (LS) ❏ Road-test vehicle ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Check installation of driver’s floor mat Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 58 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:16 AM Page 59 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and runout of brake rotors ❏ Replace air conditioner filter ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Replace brake fluid ❏ Replace engine air filter ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots ___Transfer case for signs of leakage (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 59 2011 Lexus Sedans_48-80h 6/25/10 12:16 AM Page 60 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Replace air conditioner filter (LS) ❏ Replace engine coolant (see page 69) ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving on dirt roads or dusty roads: Driving while towing: ❏ Inspect ball joints and dust covers ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect axle shaft boots ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 60 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 61 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 61 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 62 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Inspect engine coolant (see page 69) ❏ Replace air conditioner filter (LS) ❏ Check installation of driver’s floor mat ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 62 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 63 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires1 ❏ Replace spark plugs2 (for ES 350, use Denso FK20HR11 plugs or equivalent) ❏ Measure thickness of brake pads and runout of brake rotors ❏ Replace air conditioner filter ❏ Replace brake fluid ❏ Replace engine air filter ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots ___Transfer case for signs of leakage (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace transmission fluid (ES only; use type ATFWS or equivalent) ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: MAINTENANCE Date: _____________________________ 2Required under the terms of the Emission Control Warranty. Scheduled Maintenance Log 63 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 64 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Visually inspect brake pads, calipers and rotors ❏ Inspect engine coolant (see page 69) ❏ Check installation of driver’s floor mat ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Replace air conditioner filter (LS) ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving on dirt roads or dusty roads: Driving while towing: ❏ Inspect ball joints and dust covers ❏ Tighten nuts and bolts on chassis (ES) ❏ Inspect axle shaft boots ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 64 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:17 AM Page 65 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 65 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 66 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires1 ❏ Rotate tires1 ❏ Measure thickness of brake pads and rotors (LS 460 with Sport Package) ❏ Inspect engine coolant (see page 69) ❏ Replace air conditioner filter (LS) ❏ Check installation of driver’s floor mat ❏ Replace Smart Key battery ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’s floor mat ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers Driving on dirt roads or dusty roads: ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Driving while towing: MAINTENANCE ❏ Tighten nuts and bolts on chassis (ES) Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: 1Applies to models with same size front and rear tires and wheels. 66 Scheduled Maintenance Log 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 67 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine coolant (see page 69) ❏ Rotate tires1 ❏ Replace Smart Key battery ❏ Measure thickness of brake pads and runout of brake rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter ❏ Check installation of driver’s floor mat ❏ Replace brake fluid ❏ Road-test vehicle ❏ Replace engine air filter ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (GS 350 AWD, LS 460 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (GS, LS) ___Steering linkage and boots ___Transfer case for signs of leakage (GS 350 AWD, LS 460 AWD) ___Transmission for signs of leakage Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Tighten nuts and bolts on chassis (ES) Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 67 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 68 EXPLANATION OF MAINTENANCE ITEMS The following descriptions are provided to give you a better understanding of the maintenance services that should be performed on your vehicle. The scheduled maintenance log indicates at which time/mileage intervals each service should be performed. Please note that many maintenance services should be performed only by a qualified technician. MAINTENANCE For further information on maintenance services that you can perform yourself, see the maintenance sections of your Owner’s Manual. 68 Air Conditioner Filter Clean or replace at specified intervals. More frequent cleaning or replacement may be required when driving in dusty conditions, heavy traffic areas, urban areas, desert areas or dirt roads. Refer to your Owner’s Manual for service details. Axle Shaft Boots Check the axle shaft boots and clamps for cracks, deterioration and damage. Replace any damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. Scheduled Maintenance Log Ball Joints and Dust Covers Check the suspension and steering linkage ball joints for looseness and damage. Check all dust covers for deterioration and damage. A qualified technician should perform these inspections. Body Inspection Visually check for corrosion, scratches and other damage. Check outer body panels, inner panels of the hood and doors, and underneath the vehicle. Apply touch-up paint to any chips and scratches or have them repaired by a qualified technician. Brake Fluid Replace using fluid type specified in your Owner’s Manual. A qualified technician should perform this operation. Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. 2011 Lexus Sedans_48-80h 6/25/10 12:18 AM Page 69 EXPLANATION OF MAINTENANCE ITEMS Brake Pads, Calipers and Rotors Check brake pads and rotors for excessive wear; check brake rotors for runout. Check brake calipers for fluid leakage. Some models are equipped with directional rotors. When servicing these rotors, reinstall at same location. A qualified technician should perform these operations. See inside front cover for additional brake information. Differential Oil Inspect each differential component for signs of leakage. If you discover any leakage, have it repaired immediately by a qualified technician. Refer to your Owner’s Manual for fluid specifications. Drive Belt Inspect for cracks, excessive wear and oiliness. Check the belt tension and adjust if necessary. Replace the belt if it is damaged. • Never install another floor mat on top of the existing driver’s floor mat. • Never install the driver’s floor mat upside down. Engine Air Filter Check for excessive dirt, damage and oiliness. Replace if necessary. Engine Coolant When inspecting, visually check the engine coolant level on the seethrough reservoir. Add coolant as necessary. When replacing, drain and flush the cooling system and refill with coolant. Always use Genuine Toyota Super Long-Life Coolant or similar high-quality non-silicate, nonamine, non-nitrate, non-borate ethylene-glycol coolant with long-life hybrid organic acid technology (i.e., a combination of low phosphates and organic acids). Check that the radiator is not blocked with leaves, dirt or insects and clean if necessary. Also check the hose connections for corrosion and condition of installation. A qualified technician should perform these operations. Scheduled Maintenance Log MAINTENANCE Driver’s Floor Mat • Only use the driver’s floor mat designed specifically for the model and model year of your vehicle, such as Lexus Genuine floor mats. • Always properly secure the driver’s floor mat using the retaining hooks. 69 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM Page 70 EXPLANATION OF MAINTENANCE ITEMS Note: Initial replacement is at 120 months/100,000 miles. Replace every 60 months/50,000 miles thereafter. Fuel Tank Cap Gasket Visually inspect for cracks, deterioration and damage and replace if necessary. Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to your Owner’s Manual. The vehicle is equipped with a replaceable oil-filter element and oil-filter cap O-ring; replace both at each oil change. For instructions on how to reset the reminder light, refer to your Owner’s Manual. Nuts and Bolts on Chassis Check that tightness of the seatmounting bolts and front/rear suspension-member retaining bolts matches torque measurements specified in the Repair Manual. MAINTENANCE Exhaust Pipes and Mountings Visually inspect the exhaust pipes, muffler and hangers for cracks, deterioration and damage. Start the engine and listen carefully for any exhaust leakage. Tighten connections and replace parts as necessary. 70 Fuel Lines and Connections, Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion, damage, cracks, and loose or leaking connections. Tighten connections and replace parts as necessary. Scheduled Maintenance Log Power Steering Fluid (ES) When inspecting, visually check the power steering fluid level on the seethrough reservoir. Add fluid as necessary. For fluid specifications, refer to your Owner's Manual. Rack and Pinion Assembly Inspect the rack and pinion assembly for signs of leakage, damage and loose electrical connections. Tighten connections and if you discover any leakage or damage, have it repaired immediately by a qualified technician. Road Test While driving the vehicle, check for proper operation of engine, transmission, brakes and steering. Also check the parking brake, and check for abnormal noise or vibration from any part of the vehicle. 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM Page 71 EXPLANATION OF MAINTENANCE ITEMS Spark Plugs Replace at specified interval. Install new plugs of the same type as originally equipped. A qualified technician should perform this operation. To ensure optimum engine performance on ES 350, replace only with Denso FK20HR11 plugs or equivalent. Steering Linkage and Boots With the vehicle stopped, check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Timing Chain The timing chain requires no periodic inspection. Transfer Case/Transmission Inspect each transfer case/transmission component for signs of leakage. If you discover any leakage, have it repaired immediately by a qualified technician. Note: The transfer case/transmission and transmission fluid are a completely sealed unit. Therefore, periodic checks and replacement of the transmission fluid are not required, and there is no dipstick on the transmission. Any repairs that require adding or replacing fluid should be performed by a qualified technician following procedures in Lexus service and repair publications. Scheduled Maintenance Log MAINTENANCE Tire Rotation See your Owner’s Manual for tire rotation requirements. Check tire pressure and check tires for damage and uneven wear. If the vehicle is equipped with a spare tire, check the condition and pressure of the spare. Tire-Pressure Warning Sensors A tire-pressure sensor is mounted on each full-size wheel. These sensors do not require periodic maintenance. When a sensor’s long-life lithium battery becomes discharged, the battery should be replaced by a qualified technician following procedures in Lexus service and repair publications. 71 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM VEHICLE IDENTIFICATION Model Body style In-service date Mileage at delivery Selling dealership Selling dealership phone number MAINTENANCE Vehicle Identification Number 72 Scheduled Maintenance Log Page 72 2011 Lexus Sedans_48-80h 6/25/10 12:19 AM Page 73 Air conditioner filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68 Axle shaft boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68 Ball joints and dust covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68 Body inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68 Brakes General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .inside front cover Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44, 68 Lines and hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68 Pads, calipers and rotors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69 Collision repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Differential oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69 Dispute resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10–14, 22 INDEX Complimentary services Maintenance services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 46–47 Other services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4–6 Drive belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69 Driver’s floor mat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69 Emergency repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38–39 Engine air filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69 Engine coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44, 48–67*, 69 Engine oil and filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44, 48–67*, 70 Exhaust pipes and mountings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70 Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70 Fuel tank cap gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70 Inspections, general maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44–45 *See scheduled maintenance log for maintenance interval. 73 2011 Lexus Sedans_48-80h 6/25/10 12:20 AM Page 74 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8–9 Lexus Personalized Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1, 4, 47 Loaner vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 INDEX Maintenance As related to warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26, 31, 36, 42 Complimentary first and second services . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 46–48 Explanation of maintenance items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68–71 General maintenance and inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44–45 Importance of maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Maintenance intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Scheduled maintenance log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47–67 Where to obtain maintenance . . . . . . . . . . . . . . . . . . . . . .inside front cover, 36, 43 Nuts and bolts on chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70 Oil change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70 Owner responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26, 30, 32, 36–39 Parts replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8, 17, 26, 33, 37 Power steering fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44, 70 Pre-delivery service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Quality control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Rack and pinion assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70 Road test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70 Roadside assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1, 5–6 Service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Service history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Smog-check tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27, 33 Spark plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55, 63, 70 74 2011 Lexus Sedans_48-80h 6/25/10 12:20 AM Page 75 Steering linkage and boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71 Timing chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Tire inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Tire rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71 Tire-pressure warning sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Tires, warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Transfer case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71 Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71 Travel protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 INDEX Warranty coverages Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 California Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29–34 Corrosion perforation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Coverages at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Federal Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23–28 General provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17–18 Powertrain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Restraint systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18, 20–22, 24, 31 *See scheduled maintenance log for maintenance interval. 75 NOTES 2011 Lexus Sedans_48-80h 76 6/25/10 12:20 AM Page 76 If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail one of the attached cards, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer a card attached, please call the Lexus Customer Satisfaction Department at (800) 255-3987. ❏ Secondary phone number This information is obtained solely for the use of Lexus. Lexus occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. E-mail address: City ❏ Dr. Company name M.I. ❏ Miss Street address or P.O. Box ❏ Ms. Day State Apt. or suite number Last name Mo. Zip code Check here if address below is for company: ❏ Year 12:28 AM Primary phone number First name ❏ Mrs. Today’s date: 6/25/10 ❏ Mr. Vehicle Identification Number (required to process change) ❏ Same owner, name and/or address changed ❏ Same owner, additional driver who should receive product/safety updates ❏ New owner, purchased vehicle used from a Lexus dealership on this date: ❏ New owner, purchased vehicle used from other than a Lexus dealership on this date: Check one: Owner Information Change Form 2011 Lexus Sedans_48-80h Page 77 2011 Lexus Sedans_48-80h 6/25/10 12:24 AM Page 78 If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail one of the attached cards, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer a card attached, please call the Lexus Customer Satisfaction Department at (800) 255-3987. ❏ Secondary phone number This information is obtained solely for the use of Lexus. Lexus occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. E-mail address: City ❏ Dr. Company name M.I. ❏ Miss Street address or P.O. Box ❏ Ms. Day State Apt. or suite number Last name Mo. Zip code Check here if address below is for company: ❏ Year 12:28 AM Primary phone number First name ❏ Mrs. Today’s date: 6/25/10 ❏ Mr. Vehicle Identification Number (required to process change) ❏ Same owner, name and/or address changed ❏ Same owner, additional driver who should receive product/safety updates ❏ New owner, purchased vehicle used from a Lexus dealership on this date: ❏ New owner, purchased vehicle used from other than a Lexus dealership on this date: Check one: Owner Information Change Form 2011 Lexus Sedans_48-80h Page 77 2011 Lexus Sedans_48-80h 6/25/10 12:24 AM Page 78 2011 Lexus Sedans - cover f 6/30/10 2:15 PM Page 1 THE PURSUIT OF PERFECTION. 201 1 ES, GS, LS WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements 00505–11WSG-SEDAN 7/10