Ford - Transit Connect - Owners Manual - 2016 - 2016

2016 TRANSIT CONNECT Owner’s Manual 2016 TRANSIT CONNECT Owner’s Manual fordowner.com ford.ca June 2015 First Printing Owner’s Manual Transit Connect Litho in U.S.A. GT1J 19A321 AA The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2015 All rights reserved. Part Number: 20150507183616 Table of Contents Driver and Passenger Airbags....................37 Front Passenger Sensing System............38 Side Airbags......................................................41 Safety Canopy™.............................................42 Crash Sensors and Airbag Indicator........43 Airbag Disposal...............................................44 Introduction About This Manual...........................................7 Symbols Glossary.............................................7 Data Recording..................................................9 California Proposition 65..............................11 Perchlorate.........................................................11 Ford Credit..........................................................11 Replacement Parts Recommendation........................................11 Special Notices................................................12 Mobile Communications Equipment.....................................................12 Export Unique Options..................................13 Keys and Remote Controls General Information on Radio Frequencies..................................................45 Remote Control..............................................45 Replacing a Lost Key or Remote Control............................................................47 Environment MyKey™ Protecting the Environment........................14 Principle of Operation..................................48 Creating a MyKey...........................................49 Clearing All MyKeys.......................................50 Checking MyKey System Status................51 Using MyKey With Remote Start Systems.........................................................52 MyKey Troubleshooting...............................52 Child Safety General Information.......................................15 Installing Child Restraints............................16 Booster Seats..................................................23 Child Restraint Positioning.........................25 Child Safety Locks..........................................27 Locks Locking and Unlocking.................................53 Manual Liftgate..............................................56 Seatbelts Principle of Operation..................................28 Fastening the Seatbelts..............................29 Seatbelt Height Adjustment.......................31 Seatbelt Warning Lamp and Indicator Chime..............................................................32 Seatbelt Reminder.........................................32 Child Restraint and Seatbelt Maintenance................................................34 Security Passive Anti-Theft System........................58 Steering Wheel Adjusting the Steering Wheel...................60 Audio Control..................................................60 Voice Control....................................................61 Cruise Control...................................................61 Information Display Control.......................62 Personal Safety System™ Personal Safety System™..........................35 Supplementary Restraints System Wipers and Washers Windshield Wipers.........................................63 Autowipers.......................................................63 Principle of Operation..................................36 1 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Table of Contents Windshield Washers.....................................65 Rear Window Wiper and Washers...........65 Climate Control Principle of Operation..................................95 Air Vents............................................................95 Manual Climate Control..............................96 Automatic Climate Control........................97 Hints on Controlling the Interior Climate..........................................................99 Rear Passenger Climate Controls...........101 Heated Windows and Mirrors...................101 Cabin Air Filter...............................................102 Lighting General Information......................................67 Lighting Control..............................................67 Autolamps........................................................68 Instrument Lighting Dimmer.....................69 Headlamp Exit Delay....................................69 Daytime Running Lamps............................69 Front Fog Lamps............................................70 Cornering Lamps............................................70 Direction Indicators.........................................71 Interior Lamps - Vehicles Without: Panoramic Roof Panel..............................71 Interior Lamps - Vehicles With: Panoramic Roof Panel..............................72 Seats Sitting in the Correct Position..................103 Head Restraints............................................103 Manual Seats.................................................105 Power Seats...................................................106 Rear Seats.......................................................107 Heated Seats....................................................111 Rear Seat Armrest.........................................112 Windows and Mirrors Power Windows - Vehicles With: One-Touch Down Driver Window........74 Power Windows - Vehicles With: Rear Power Windows .........................................74 Global Opening and Closing......................76 Exterior Mirrors.................................................77 Interior Mirror....................................................78 Sun Shades......................................................78 Auxiliary Power Points Auxiliary Power Points.................................113 Cigar Lighter.....................................................113 Storage Compartments Instrument Cluster Cup Holders.....................................................114 Center Console...............................................114 Overhead Console.........................................114 Gauges...............................................................80 Warning Lamps and Indicators..................81 Audible Warnings and Indicators.............84 Starting and Stopping the Engine General Information.....................................115 Ignition Switch................................................115 Starting a Gasoline Engine........................116 Switching Off the Engine............................116 Engine Block Heater......................................117 Information Displays General Information.....................................85 Clock...................................................................87 Trip Computer..................................................87 Personalized Settings..................................88 Information Messages.................................88 Fuel and Refueling Safety Precautions.......................................118 2 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Table of Contents Fuel Quality......................................................119 Fuel Quality - E85.........................................119 Running Out of Fuel....................................120 Refueling...........................................................121 Fuel Consumption........................................122 Emission Control System...........................123 Luggage Anchor Points..............................148 Rear Under Floor Storage..........................148 Cargo Nets......................................................149 Roof Racks and Load Carriers.................150 Load Limit.........................................................151 Transmission Towing Automatic Transmission............................126 Towing a Trailer.............................................159 Trailer Sway Control....................................160 Recommended Towing Weights............160 Essential Towing Checks...........................162 Towing Points................................................164 Transporting the Vehicle............................165 Towing the Vehicle on Four Wheels......166 Load Carrying Brakes General Information....................................129 Hints on Driving With Anti-Lock Brakes...........................................................129 Parking Brake.................................................130 Hill Start Assist..............................................130 Driving Hints Traction Control Breaking-In......................................................167 Reduced Engine Performance.................167 Economical Driving......................................167 Cold Weather Precautions........................168 Driving Through Water...............................168 Floor Mats.......................................................168 Principle of Operation.................................132 Using Traction Control................................132 Stability Control Principle of Operation.................................133 Using Stability Control................................134 Roadside Emergencies Parking Aids Roadside Assistance...................................170 Hazard Warning Flashers............................171 Fuel Shutoff.....................................................171 Jump Starting the Vehicle...........................171 Post-Crash Alert System...........................174 Principle of Operation.................................135 Rear Parking Aid............................................135 Front Parking Aid..........................................136 Rear View Camera........................................137 Cruise Control Customer Assistance Principle of Operation................................140 Using Cruise Control...................................140 Getting the Services You Need................175 In California (U.S. Only)..............................176 The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................177 Utilizing the Mediation/Arbitration Program (Canada Only).........................177 Getting Assistance Outside the U.S. and Canada.........................................................178 Driving Aids Blind Spot Information System...............141 Cross Traffic Alert.........................................143 Steering............................................................146 3 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Table of Contents Ordering Additional Owner's Literature......................................................179 Reporting Safety Defects (U.S. Only)..............................................................179 Reporting Safety Defects (Canada Only).............................................................180 Cleaning the Engine.....................................215 Cleaning the Windows and Wiper Blades...........................................................216 Cleaning the Interior....................................216 Cleaning the Instrument Panel and Instrument Cluster Lens.........................217 Cleaning Leather Seats...............................217 Repairing Minor Paint Damage...............218 Cleaning the Alloy Wheels........................218 Vehicle Storage.............................................218 Fuses Fuse Box Locations.......................................181 Fuse Specification Chart...........................182 Changing a Fuse............................................191 Wheels and Tires Maintenance General Information.....................................221 Tire Care..........................................................222 Using Winter Tires........................................237 Using Snow Chains......................................237 Tire Pressure Monitoring System...........238 Changing a Road Wheel...........................242 Technical Specifications...........................247 General Information....................................193 Opening and Closing the Hood...............193 Under Hood Overview - 1.6L....................195 Under Hood Overview - 2.5L...................196 Engine Oil Dipstick - 1.6L EcoBoost™.................................................197 Engine Oil Dipstick - 2.5L...........................197 Engine Oil Check...........................................197 Oil Change Indicator Reset.......................198 Engine Coolant Check................................198 Automatic Transmission Fluid Check...........................................................200 Brake Fluid Check.......................................200 Power Steering Fluid Check....................200 Washer Fluid Check...................................200 Changing the 12V Battery..........................201 Checking the Wiper Blades.....................202 Changing the Wiper Blades.....................202 Adjusting the Headlamps........................205 Changing a Bulb..........................................206 Bulb Specification Chart.............................211 Changing the Engine Air Filter..................212 Capacities and Specifications Engine Specifications - 1.6L EcoBoost™...............................................249 Engine Specifications - 2.5L....................249 Motorcraft Parts - 1.6L EcoBoost™......250 Motorcraft Parts - 2.5L...............................251 Vehicle Identification Number.................251 Vehicle Certification Label.......................252 Transmission Code Designation............253 Capacities and Specifications - 1.6L EcoBoost™................................................253 Capacities and Specifications - 2.5L.....255 Audio System General Information...................................258 Audio Unit - Vehicles With: AM/FM......259 Audio Unit - Vehicles With: Premium AM/ FM/CD..........................................................262 Audio Unit - Vehicles With: AM/FM/CD/ SYNC............................................................263 Vehicle Care Cleaning Products........................................214 Cleaning the Exterior...................................214 Waxing..............................................................215 4 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Table of Contents Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio............................265 Digital Radio..................................................267 Satellite Radio..............................................269 Audio Input Jack...........................................272 USB Port..........................................................272 Media Hub.......................................................272 Audio Troubleshooting...............................273 Appendices End User License Agreement.................404 SYNC™ General Information....................................274 Using Voice Recognition............................276 Using SYNC™ With Your Phone............279 SYNC™ Applications and Services.......291 SYNC™ AppLink™.....................................299 Using SYNC™ With Your Media Player..........................................................300 SYNC™ Troubleshooting..........................310 MyFord Touch™ General Information....................................319 Settings............................................................327 Entertainment..............................................339 Phone...............................................................355 Information....................................................363 Navigation.......................................................372 Accessories Accessories....................................................382 Extended Service Plan (ESP) Extended Service Plan (ESP).................384 Scheduled Maintenance General Maintenance Information.......386 Normal Scheduled Maintenance..........389 Special Operating Conditions Scheduled Maintenance.............................................392 Scheduled Maintenance Record...........394 5 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing 6 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about your vehicle, the greater the safety and pleasure you will get from driving it. WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. E154903 A Right-hand side. B Left-hand side. SYMBOLS GLOSSARY These are some of the symbols you may see on your vehicle. Safety alert Note: This manual describes product features and options available throughout the range of available models, sometimes even before they are generally available. It may describe options not fitted to the vehicle you have purchased. See Owner's Manual Air conditioning system Note: Some of the illustrations in this manual may show features as used in different models, so they may appear different to you on your vehicle. E162384 Anti-lock braking system Note: Always use and operate your vehicle in line with all applicable laws and regulations. Avoid smoking, flames or sparks Note: Pass on this manual when selling your vehicle. It is an integral part of your vehicle. Battery Battery acid This manual may qualify the location of a component as left-hand side or right-hand side. The side is determined when facing forward in the seat. Brake fluid - non petroleum based 7 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Introduction Brake system Fasten seatbelt Cabin air filter Front airbag Check fuel cap Front fog lamps Child safety door lock or unlock Fuel pump reset Child seat lower anchor Fuse compartment Child seat tether anchor Hazard warning flashers Cruise control Heated rear window E71340 Heated windshield Do not open when hot E91392 Electronic power steering malfunction Interior luggage compartment release Engine air filter Jack Engine coolant Keep out of reach of children E161353 Lighting control Engine coolant temperature Low tire pressure warning Engine oil Maintain correct fluid level Explosive gas Note operating instructions Fan warning 8 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Introduction systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing your vehicle. Additionally, when your vehicle is in for service or repair, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them data for vehicle improvement purposes. For U.S. only (if equipped), if you choose to use the SYNC Vehicle Health Report, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used for any purpose. See SYNC™ (page 274). Panic alarm Parking aid E139213 Parking brake Power steering fluid Power windows front/rear Power window lockout Service engine soon Event Data Recording This vehicle is equipped with an event data recorder. The main purpose of an event data recorder is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data will assist in understanding how a vehicle’s systems performed. The event data recorder is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. Side airbag Shield the eyes E167012 Stability control Windshield wash and wipe The event data recorder in this vehicle is designed to record such data as: • How various systems in your vehicle were operating; • Whether or not the driver and passenger safety belts were buckled/fastened; • How far (if at all) the driver was depressing the accelerator and/or the brake pedal; and DATA RECORDING Service Data Recording Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake 9 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Introduction • • How fast the vehicle was traveling; and Where the driver was positioning the steering wheel. Note: Including to the extent that any law pertaining to Event Data Recorders applies to SYNC or its features, please note the following: Once 911 Assist (if equipped) is enabled (set ON), 911 Assist may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location (such as latitude and longitude), and/or other details about the vehicle or crash or personal information about the occupants to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not activate the 911 Assist feature. See SYNC™ (page 274). This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Note: Event data recorder data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the event data recorder under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded (see limitations regarding 911 Assist and Traffic, directions and Information privacy below). However, parties, such as law enforcement, could combine the event data recorder data with the type of personally identifying data routinely acquired during a crash investigation. Additionally, when you connect to Traffic, Directions and Information (if equipped, U.S. only), the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction, and speed (“vehicle travel information”), only to help provide you with the directions, traffic reports, or business searches that you request. If you do not want Ford or its vendors to receive this information, do not activate the service. For more information, see Traffic, Directions and Information, Terms and Conditions. See SYNC™ (page 274). To read data recorded by an event data recorder, special equipment is required, and access to the vehicle or the event data recorder is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the event data recorder. Ford Motor Company and Ford of Canada do not access event data recorder information without obtaining consent, unless pursuant to court order or where required by law enforcement, other government authorities or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. 10 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Introduction REPLACEMENT PARTS RECOMMENDATION CALIFORNIA PROPOSITION 65 WARNING Your vehicle has been built to the highest standards using quality parts. We recommend that you demand the use of genuine Ford and Motorcraft parts whenever your vehicle requires scheduled maintenance or repair. You can clearly identify genuine Ford and Motorcraft parts by looking for the Ford, FoMoCo or Motorcraft branding on the parts or their packaging. Some constituents of engine exhaust, certain vehicle components, certain fluids contained in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. PERCHLORATE Scheduled Maintenance and Mechanical Repairs Certain components in your vehicle such as airbag modules, safety belt pretensioners and remote control batteries may contain perchlorate material. Special handling may apply for service or vehicle end of life disposal. One of the best ways for you to make sure that your vehicle provides years of service is to have it maintained in line with our recommendations using parts that conform to the specifications detailed in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or exceed these specifications. For more information visit: Web Address www.dtsc.ca.gov/hazardouswaste/ perchlorate Collision Repairs We hope that you never experience a collision, but accidents do happen. Genuine Ford replacement collision parts meet our stringent requirements for fit, finish, structural integrity, corrosion protection and dent resistance. During vehicle development we validate these parts deliver the intended level of protection as a whole system. A great way to know for sure you are getting this level of protection is to use genuine Ford replacement collision parts. FORD CREDIT (U.S. Only) Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business. For your convenience we offer a number of ways to contact us, as well as to help manage your account. Phone: 1-800-727-7000 For more information regarding Ford Credit, as well as to access Account Manager, please go to www.fordcredit.com. 11 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Introduction Warranty on Replacement Parts remote insurance company monitoring, remote vehicle diagnostics, telematics or engine reprogramming, may cause interference or damage to vehicle systems. We do not recommend or endorse the use of any non-Ford-approved aftermarket OBD plug-in devices. The vehicle Warranty may not cover damage caused by any non-Ford-approved aftermarket OBD plug-in device. Genuine Ford and Motorcraft replacement parts are the only replacement parts that benefit from a Ford Warranty. Damage caused to your vehicle as a result of the failure of non-Ford parts may not be covered by the Ford Warranty. For additional information, refer to the terms and conditions of the Ford Warranty. SPECIAL NOTICES MOBILE COMMUNICATIONS EQUIPMENT New Vehicle Limited Warranty Using mobile communications equipment is becoming increasingly important in the conduct of business and personal affairs. However, you must not compromise your own or others’ safety when using such equipment. Mobile communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile communication equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios. For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Manual that is provided to you along with your Owner’s Manual. Special Instructions For your added safety, your vehicle is fitted with sophisticated electronic controls. WARNINGS You risk death or serious injury to yourself and others if you do not follow the instruction highlighted by the warning symbol. Failure to follow the specific warnings and instructions could result in personal injury. WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Front seat mounted rear-facing child or infant seats should NEVER be placed in front of an active passenger airbag. On-board Diagnostics (OBD-II) Your vehicle’s On-board Diagnostics (OBD-II) system has a data port for diagnostics, repair and reprogramming services with diagnostic scan tools. Installing a non-Ford-approved aftermarket OBD plug-in device that uses the port during normal driving, for example 12 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Introduction EXPORT UNIQUE OPTIONS For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Manual. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s Manual for all other required information and warnings. 13 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Environment PROTECTING THE ENVIRONMENT You must play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. 14 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety GENERAL INFORMATION WARNINGS is compatible with and properly installed in your vehicle. To locate a child seat fitting station and CPST, contact the NHTSA toll free at 1-888-327-4236 or go to http://www.nhtsa.dot.gov. In Canada, check with your local St. John Ambulance office for referral to a CPST or for further information, contact your provincial ministry of transportation, locate your local St. John Ambulance office by searching for St. John Ambulance on the internet, or Transport Canada at 1-800-333-0371 (http://www.tc.gc.ca). Failure to properly restrain children in safety seats made especially for their height, age, and weight may result in an increased risk of serious injury or death to your child. See the following sections for directions on how to properly use safety restraints for children. WARNINGS Always make sure your child is secured properly in a device that is appropriate for their height, age and weight. Child safety restraints must be bought separately from your vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child. All children are shaped differently. The recommendations for safety restraints are based on probable child height, age and weight thresholds from National Highway Traffic Safety Administration and other safety organizations, or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and consult your pediatrician to make sure your child seat is appropriate for your child, and Do not leave children or animals unattended in the vehicle. On hot days, the temperature in the trunk or vehicle interior can rise very quickly. Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat-related injuries, including brain damage. Small children are particularly at risk. 15 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety Recommendations for Safety Restraints for Children Child Child size, height, weight, or age Recommended restraint type Infants or toddlers Children weighing 40 lb (18 kg) or less (generally age four or younger). Use a child safety seat (sometimes called an infant carrier, convertible seat, or toddler seat). Small children Children who have outgrown or no longer properly fit in a child safety seat (generally children who are less than 4 ft. 9 in. (1.45 m) tall, are greater than age four and less than age 12, and between 40 lb (18 kg) and 80 lb (36 kg) and upward to 100 lb (45 kg) if recommended by your child restraint manufacturer). Use a belt-positioning booster seat. Larger children Children who have outgrown or no longer properly fit in a belt-positioning booster seat (generally children who are at least 4 ft. 9 in. (1.45 m) tall or greater than 80 lb (36 kg) or 100 lb (45 kg) if recommended by child restraint manufacturer). • • • You are required by law to properly use safety seats for infants and toddlers in the United States and Canada. Many states and provinces require that small children use approved booster seats until they reach age eight, a height of 4 feet 9 inches (1.45 meters) tall, or 80 pounds (36 kilograms). Check your local and state or provincial laws for specific requirements about the safety of children in your vehicle. When possible, always properly restrain children 12 years of age and under in a rear seating position of your vehicle. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. See Front Passenger Sensing System (page 38). Use a vehicle safety belt having the lap belt snug and low across the hips, shoulder belt centered across the shoulder and chest, and seat back upright. INSTALLING CHILD RESTRAINTS Child Seats E142594 16 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety • Use a child safety seat (sometimes called an infant carrier, convertible seat, or toddler seat) for infants, toddlers, or children weighing 40 (18 kg) or less (generally age four or younger). • Using Lap and Shoulder Belts WARNINGS Airbags can kill or injure a child in a child seat. Never place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat upon which the child seat is installed all the way back. Place the vehicle seat upon which the child seat will be installed in the upright position. Put the safety belt in the automatic locking mode. See Step 5. This vehicle does not require the use of a locking clip. Perform the following steps when installing the child seat with combination lap and shoulder belts: Note: Although the child seat illustrated is a forward facing child seat, the steps are the same for installing a rear facing child seat. Airbags can kill or injure a child in a child seat. Children 12 and under should be properly restrained in the rear seat whenever possible. Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain safety belt buckle assemblies and LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained. E142528 1. When installing a child safety seat with combination lap and shoulder belts: • Use the correct safety belt buckle for that seating position. • Insert the belt tongue into the proper buckle until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle. • Keep the buckle release button pointing up and away from the safety seat, with the tongue between the child seat and the release button, to prevent accidental unbuckling. Position the child safety seat in a seat with a combination lap and shoulder belt. E142529 17 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety 2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together. E142875 5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until all of the belt is pulled out. Note: The automatic locking mode is available on the front passenger and rear seats. E142530 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer's instructions. Be sure the belt webbing is not twisted. 6. Allow the belt to retract to remove slack. The belt will click as it retracts to indicate it is in the automatic locking mode. 7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode (you should not be able to pull more belt out). If the retractor is not locked, unbuckle the belt and repeat Steps 5 and 6. E142531 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure the tongue is latched securely by pulling on it. E142533 18 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety Using Lower Anchors and Tethers for Children (LATCH) 8. Remove remaining slack from the belt. Force the seat down with extra weight, for example, by pressing down or kneeling on the child restraint while pulling up on the shoulder belt in order to force slack from the belt. This is necessary to remove the remaining slack that will exist once the extra weight of the child is added to the child restraint. It also helps to achieve the proper snugness of the child seat to your vehicle. Sometimes, a slight lean toward the buckle will additionally help to remove remaining slack from the belt. 9. Attach the tether strap (if the child seat is equipped). WARNINGS Never attach two child safety seats to the same anchor. In a crash, one anchor may not be strong enough to hold two child safety seat attachments and may break, causing serious injury or death. Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain safety belt buckle assemblies or LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained. The LATCH system is composed of three vehicle anchor points: two lower anchors located where the seatback and seat cushion meet (called the seat bight) and one top tether anchor located behind that seating position. LATCH compatible child safety seats have two rigid or webbing mounted attachments that connect to the two lower anchors at the LATCH equipped seating positions in your vehicle. This type of attachment method eliminates the need to use safety belts to attach the child seat, however the safety belt can still be used to attach the child seat. For forward-facing child seats, the top tether strap must also be attached to the proper top tether anchor, if a top tether strap has been provided with your child seat. E142534 10. Before placing the child in the seat, forcibly move the seat forward and back to make sure the seat is securely held in place. To check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than 1 inch (2.5 centimeters) of movement for proper installation. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician to make certain the child restraint is properly installed. In Canada, check with your local St. John Ambulance office for referral to a Certified Passenger Seat Technician. 19 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety E196359 The LATCH anchors are located at the rear section of the rear seat between the cushion and seatback above the symbols as shown. Follow the child seat manufacturer's instructions to properly install a child seat with LATCH attachments. Follow the instructions on attaching child safety seats with tether straps. Attach LATCH lower attachments of the child seat only to the anchors shown. E196358 Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use - If Equipped) Your vehicle has LATCH lower anchors for child seat installation at the seating positions marked with the child seat symbol. WARNING The standardized spacing for LATCH lower anchors is 11 inches (28 centimeters) center to center. Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer's instructions permit and specify using anchors spaced at least as far apart as those in this vehicle. 20 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety The lower anchors at the center of the second row rear seat are spaced 22 inches (56 centimeters) apart. A child seat with rigid LATCH attachments cannot be installed at the center seating position. LATCH compatible child seats (with attachments on belt webbing) can only be used at this seating position provided that the child seat manufacturer's instructions permit use with the anchor spacing stated. Do not attach a child seat to any lower anchor if an adjacent child seat is attached to that anchor. Many forward-facing child safety seats include a tether strap which extends from the back of the child safety seat and hooks to an anchoring point called the top tether anchor. Tether straps are available as an accessory for many older safety seats. Contact the manufacturer of your child seat for information about ordering a tether strap, or to obtain a longer tether strap if the tether strap on your safety seat does not reach the appropriate top tether anchor in your vehicle. Each time you use the safety seat, check that the seat is properly attached to the lower anchors and tether anchor, if applicable. Tug the child seat from side to side and forward and back where it is secured to your vehicle. The seat should move less than one inch when you do this for a proper installation. Once the child safety seat has been installed using either the safety belt, the lower anchors of the LATCH system, or both, you can attach the top tether strap. The tether strap anchors in your vehicle are in the following positions (shown from top view): If the safety seat is not anchored properly, the risk of a child being injured in a crash greatly increases. Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats When used in combination, either the safety belt or the LATCH lower anchors may be attached first, provided a proper installation is achieved. Attach the tether strap afterward, if included with the child seat. Using Tether Straps WARNING Do not tie down cargo with anchors if the anchors are in use as child tethers. 21 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety Second row 1. Route the child safety seat tether strap over the back of the seat. For the second row outboard seating positions, route the tether strap under the head restraint and between the head restraint posts. For the second row center seating position, route the tether strap over the top of the head restraint. If needed, the head restraints can also be removed. E195339 2. Locate the correct anchor on the back panel of the rear seat for the selected seating position. The anchors are labeled with the tether strap symbol and are partially covered by the gap panel. Pull the panel back to fully expose the anchors. 3. Clip the tether strap to the anchor as shown. 4. Tighten the child safety seat tether strap according to the manufacturer's instructions. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, we also recommend its use. E195335 Perform the following steps to install a child safety seat with tether anchors: Note: If you install a child seat with rigid LATCH attachments, do not tighten the tether strap enough to lift the child seat off your vehicle seat cushion when the child is seated in it. Keep the tether strap just snug without lifting the front of the child seat. Keeping the child seat just touching your vehicle seat gives the best protection in a severe crash. 22 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety Third row 1. BOOSTER SEATS Route the child safety seat tether strap over the back of the seat. For the third row outboard seating positions, route the tether strap under the head restraint and between the head restraint posts. If needed, the head restraints can also be removed. WARNING Never place, or allow a child to place, the shoulder belt under a child's arm or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash. Use a belt-positioning booster seat for children who have outgrown or no longer properly fit in a child safety seat (generally children who are less than 4 feet 9 inches (1.45 meters) tall, are greater than age four (4) and less than age twelve (12), and between 40 pounds (18 kilograms) and 80 pounds (36 kilograms) and upward to 100 pounds (45 kilograms) if recommended by your child restraint manufacturer). Many state and provincial laws require that children use approved booster seats until they reach age eight, a height of 4 feet 9 inches (1.45 meters) tall, or 80 pounds (36 kilograms). E213400 Booster seats should be used until you can answer YES to ALL of these questions when seated without a booster seat: 2. Locate the correct anchor at the rear of the cargo area for the selected seating position. 3. Clip the tether strap to the anchor as shown. 4. Tighten the child safety seat tether strap according to the manufacturer's instructions. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, we also recommend its use. E142595 23 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety • • • • • Can the child sit all the way back against their vehicle seat back with knees bent comfortably at the edge of the seat cushion? Can the child sit without slouching? Does the lap belt rest low across the hips? Is the shoulder belt centered on the shoulder and chest? Can the child stay seated like this for the whole trip? E70710 Always use booster seats in conjunction with your vehicle lap and shoulder belt. • Types of Booster Seats Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder. The following drawings compare the ideal fit (center) to a shoulder belt uncomfortably close to the neck and a shoulder belt that could slip off the shoulder. The drawings also show how the lap belt should be low and snug across the child's hips. E68924 • High back booster seats If, with a backless booster seat, you cannot find a seating position that adequately supports your child's head, a high back booster seat would be a better choice. Backless booster seats If your backless booster seat has a removable shield, remove the shield. If a vehicle seating position has a low seat back or no head restraint, a backless booster seat may place your child's head (as measured at the tops of the ears) above the top of the seat. In this case, move the backless booster to another seating position with a higher seat back or head restraint and lap and shoulder belts, or consider using a high back booster seat. 24 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety E142596 E142597 WARNINGS the way back. When possible, all children age 12 and under should be properly restrained in a rear seating position. If all children cannot be seated and restrained properly in a rear seating position, properly restrain the largest child in the front seat. If the booster seat slides on the vehicle seat upon which it is being used, placing a rubberized mesh sold as shelf or carpet liner under the booster seat may improve this condition. Do not introduce any item thicker than this under the booster seat. Check with the booster seat manufacturer's instructions. Always carefully follow the instructions and warnings provided by the manufacturer of any child restraint to determine if the restraint device is appropriate for your child's size, height, weight, or age. Follow the child restraint manufacturer's instructions and warnings provided for installation and use in conjunction with the instructions and warnings provided by your vehicle CHILD RESTRAINT POSITIONING WARNINGS Airbags can kill or injure a child in a child seat. Never place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the vehicle seat upon which the child seat is installed all 25 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Child Safety WARNINGS manufacturer. A safety seat that is improperly installed or utilized, is inappropriate for your child's height, age, or weight or does not properly fit the child may increase the risk of serious injury or death. WARNINGS Always restrain an unoccupied child seat or booster seat. These objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. Never place, or allow a child to place, the shoulder belt under a child's arm or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash. Never let a passenger hold a child on his or her lap while your vehicle is moving. The passenger cannot protect the child from injury in a crash, which may result in serious injury or death. Never use pillows, books, or towels to boost a child. They can slide around and increase the likelihood of injury or death in a crash. To avoid risk of injury, do not leave children or pets unattended in your vehicle. Recommendations for attaching child safety restraints for children Use any attachment method as indicated below by X Restraint Type Combined weight of child and child seat LATCH (lower anchors and top tether anchor) LATCH (lower anchors only) Rear facing Up to 65 lb child seat (29.5 kg) Safety belt Safety belt Safety belt and LATCH only and top (lower tether anchors anchor and top tether anchor) X X Rear facing Over 65 lb child seat (29.5 kg) Forward facing child seat Up to 65 lb (29.5 kg) Forward facing child seat Over 65 lb (29.5 kg) X X Note: The child seat must rest tightly against the vehicle seat upon which it is installed. It may be necessary to lift or remove the head restraint. See Seats (page 103). 26 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing X X X X Child Safety CHILD SAFETY LOCKS WARNING You cannot open the doors from inside if you have put the child safety locks on. E189148 The childproof locks are located on the rear edge of each rear door and must be set separately for each door. Left-Hand Side Turn counterclockwise to lock and clockwise to unlock. Right-Hand Side Turn clockwise to lock and counterclockwise to unlock. 27 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seatbelts PRINCIPLE OF OPERATION WARNINGS When possible, all children 12 years old and under should be properly restrained in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. WARNINGS Always drive and ride with your seatback upright and the lap belt snug and low across the hips. Safety belts and seats can become hot in a vehicle that has been closed up in sunny weather; they could burn a small child. Check seat covers and buckles before you place a child anywhere near them. To reduce the risk of injury, make sure children sit where they can be properly restrained. Never let a passenger hold a child on his or her lap while your vehicle is moving. The passenger cannot protect the child from injury in a crash. Front and rear seat occupants, including pregnant women, should wear safety belts for optimum protection in an accident. All occupants of your vehicle, including the driver, should always properly wear their safety belts, even when an airbag supplemental restraint system is provided. Failure to properly wear your safety belt could seriously increase the risk of injury or death. All seating positions in your vehicle have lap and shoulder safety belts. All occupants of the vehicle should always properly wear their safety belts, even when an airbag supplemental restraint system is provided. It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts. Be sure everyone in your vehicle is in a seat and using a safety belt properly. The safety belt system consists of: • Lap and shoulder safety belts. • Shoulder safety belt with automatic locking mode, (except driver safety belt). • Height adjuster at the front outboard seating positions. • Safety belt pretensioner at the front outboard seating positions. • Belt tension sensor at the front outboard passenger seating position. In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a safety belt. Each seating position in your vehicle has a specific safety belt assembly which is made up of one buckle and one tongue that are designed to be used as a pair. 1) Use the shoulder belt on the outside shoulder only. Never wear the shoulder belt under the arm. 2) Never swing the safety belt around your neck over the inside shoulder. 3) Never use a single belt for more than one person. • Safety belt warning light and chime. • Crash sensors and monitoring system with readiness indicator. 28 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seatbelts The safety belt pretensioners at the front seating positions are designed to tighten the safety belts when activated. In frontal and near-frontal crashes, the safety belt pretensioners may be activated alone or, if the crash is of sufficient severity, together with the front airbags. The pretensioners may also activate when the Safety Canopy is deployed. FASTENING THE SEATBELTS E142588 The front outboard and rear safety restraints in the vehicle are combination lap and shoulder belts. 2. To unfasten, press the release button and remove the tongue from the buckle. Using Safety Belts During Pregnancy WARNING Always ride and drive with your seat back upright and the safety belt properly fastened. The lap portion of the safety belt should fit snug and be positioned low across the hips. The shoulder portion of the safety belt should be positioned across the chest. Pregnant women should also follow this practice. See the following figure. E142587 1. Insert the safety belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle. E170730 29 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seatbelts Pregnant women should always wear their safety belt. The lap belt portion of a combination lap and shoulder belt should be positioned low across the hips below the belly and worn as tight as comfort will allow. The shoulder belt should be positioned to cross the middle of the shoulder and the center of the chest. Vehicle Sensitive Mode This is the normal retractor mode, which allows free shoulder belt length adjustment to your movements and locking in response to vehicle movement. For example, if the driver brakes suddenly or turns a corner sharply, or the vehicle receives an impact of approximately 5 mph (8 km/h) or more, the combination safety belts will lock to help reduce forward movement of the driver and passengers. Safety Belt Locking Modes WARNINGS After any vehicle crash, the safety belt system at all passenger seating positions must be checked by an authorized dealer to verify that the automatic locking retractor feature for child seats is still functioning properly. In addition, all safety belts should be checked for proper function. In addition, the retractor is designed to lock if the webbing is pulled out too quickly. If this occurs, let the safety belt retract slightly and pull webbing out again in a slow and controlled manner. Automatic Locking Mode In this mode, the shoulder belt is automatically pre-locked. The safety belt will still retract to remove any slack in the shoulder belt. The automatic locking mode is not available on the driver safety belt. Safety belt and retractor assemblies must be replaced if the safety belt assembly automatic locking retractor feature, or any other safety belt function is not operating correctly when checked by an authorized dealer. Failure to replace the safety belt and retractor assembly could increase the risk of injury in a crash. When to Use the Automatic Locking Mode This mode should be used any time a child safety seat, except a booster, is installed in passenger front or rear seating positions. Children 12 years old and under should be correctly restrained in a rear seating position whenever possible. See Child Safety (page 15). All safety belts in your vehicle are combination lap and shoulder belts. The driver safety belt has the first type of locking mode, and the front outboard passenger and rear seat safety belts have both types of locking modes described as follows: 30 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seatbelts Only use extensions manufactured by the same supplier as the safety belt. Manufacturer identification is located at the end of the webbing on the label or the retractor behind the trim. Only use an extension if the safety belt is too short for you when fully extended. How to Use the Automatic Locking Mode SEATBELT HEIGHT ADJUSTMENT WARNING Position the safety belt height adjuster so that the safety belt rests across the middle of your shoulder. Failure to adjust the safety belt correctly could reduce its effectiveness and increase the risk of injury in a crash. E142591 1. Buckle the combination lap and shoulder belt. 2. Grasp the shoulder portion and pull downward until the entire safety belt is pulled out. Allow the safety belt to retract. As the safety belt retracts, you will hear a clicking sound. This indicates the safety belt is now in the automatic locking mode. 1 2 How to Disengage the Automatic Locking Mode Unbuckle the combination lap and shoulder belt and allow it to retract completely to disengage the automatic locking mode and return the safety belt to the vehicle sensitive (emergency) locking mode. 2 Safety Belt Extension Assembly WARNING Do not use extensions to change the fit of the shoulder belt across the torso. E165022 3 1. Press the button. 2. Slide the height adjuster up or down. 3. Release the button and pull down on the height adjuster to make sure it is locked in place. If the safety belt is too short when fully extended, a safety belt extension assembly can be obtained from an authorized dealer. 31 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seatbelts This lamp illuminates and an audible warning will sound if the driver's safety belt has not been fastened when the vehicle's ignition is turned on. SEATBELT WARNING LAMP AND INDICATOR CHIME Conditions of operation If... Then... The driver's safety belt is not buckled before the ignition switch is turned to the on position... The safety belt warning light illuminates 12 minutes and the warning chime sounds 4-8 seconds. The driver's safety belt is buckled while the indicator light is illuminated and the warning chime is sounding... The safety belt warning light and warning chime turn off. The driver's safety belt is buckled before The safety belt warning light and indicator the ignition switch is turned to the on posichime remain off. tion... The system uses information from the front passenger sensing system to determine if a front seat passenger is present and therefore potentially in need of a warning. To avoid the system turning on the Belt-Minder feature for objects you place on the front passenger seat, only the front seat passengers receive warnings as determined by the front passenger sensing system. SEATBELT REMINDER Belt-Minder™ This feature supplements the safety belt warning function by providing additional reminders that intermittently sound a tone and illuminate the safety belt warning light when you are in the driver seat or you have a front seat passenger and a safety belt is unbuckled. If the Belt-Minder warnings expire (warnings for about five minutes) for one passenger (driver or front passenger), the other passenger can still cause the Belt-Minder feature to turn on. 32 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seatbelts If... Then... You and the front seat passenger buckle The Belt-Minder feature will not activate. your safety belts before you switch the ignition on or less than 1–2 minutes elapse after you switch the ignition on... You or the front seat passenger do not buckle your safety belts before your vehicle reaches at least 6 mph (9.7 km/h) and 1–2 minutes elapse after you switch the ignition on... The Belt-Minder feature activates, the safety belt warning light illuminates and a warning tone sounds for 6 seconds every 25 seconds, repeating for about 5 minutes or until you and the front seat passenger buckle your safety belts. The safety belt for the driver or front passenger is unbuckled for about 1 minute while the vehicle is traveling at least 6 mph (9.7 km/h) and more than 1–2 minutes elapse after you switch the ignition on... The Belt-Minder feature activates, the safety belt warning light illuminates and a warning tone sounds for 6 seconds every 25 seconds, repeating for about 5 minutes or until you and the front seat passenger buckle your safety belts. Before following the procedure, make sure that: • The parking brake is set. • The transmission is in park (P) or neutral (N). • The ignition is off. • The driver and front passenger safety belts are unbuckled. Deactivating and Activating the Belt-Minder Feature WARNING While the system allows you to switch this feature off, the intent of the system is to remind you to wear your safety belt to improve your chance to survive an accident. We recommend you leave the system switched on for yourself and others who may use the vehicle. 1. Switch the ignition on. Do not start the vehicle. 2. Wait until the safety belt warning light turns off (about 1 minute). After Step 2, wait an additional 5 seconds before proceeding with Step 3. Once you start Step 3, you must complete the procedure within 30 seconds. 3. For the seating position you are switching off, buckle then unbuckle the safety belt three times at a moderate speed, ending in the unbuckled state. After Step 3, the safety belt warning light turns on. Note: The driver and front passenger warnings switch on and off independently. When you perform this procedure for one seating position, do not buckle the other position as this will terminate the process. Read Steps 1–4 thoroughly before proceeding with the programming procedure. 33 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seatbelts 4. While the safety belt warning light is on, buckle and then unbuckle the safety belt. After Step 4, the safety belt warning light flashes for confirmation. • This will switch the feature off for that seating position if it is currently on. • This will switch the feature on for that seating position if it is currently off. CHILD RESTRAINT AND SEATBELT MAINTENANCE Inspect the vehicle safety belts and child safety seat systems periodically to make sure they work properly and are not damaged. Inspect the vehicle and child seat safety belts to make sure there are no nicks, tears or cuts. Replace if necessary. All vehicle safety belt assemblies, including retractors, buckles, front safety belt buckle assemblies, buckle support assemblies (slide bar-if equipped), shoulder belt height adjusters (if equipped), shoulder belt guide on seat back (if equipped), child safety seat LATCH and tether anchors, and attaching hardware, should be inspected after a crash. Read the child restraint manufacturer's instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a crash be replaced. However, if the crash was minor and an authorized dealer finds that the belts do not show damage and continue to operate properly, they do not need to be replaced. Safety belt assemblies not in use during a crash should also be inspected and replaced if either damage or improper operation is noted. Properly care for safety belts. See Vehicle Care (page 214). 34 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Personal Safety System™ How Does the Personal Safety System Work? The Personal Safety System provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further reduce the risk of airbag-related injuries. The system is able to analyze different occupant conditions and crash severity before activating the appropriate safety devices to help better protect a range of occupants in a variety of frontal crash situations. The Personal Safety System can adapt the deployment strategy of the safety devices according to crash severity and occupant conditions. A collection of crash and occupant sensors provides information to the restraints control module. During a crash, the restraints control module may deploy the safety belt pretensioners, one or both stages of the dual-stage airbags based on crash severity and occupant conditions. The Vehicle Personal Safety System consists of: • Driver and passenger dual-stage airbag supplemental restraints. • Front seat outboard safety belts with pretensioners, energy management retractors and safety belt usage sensors. • Driver seat position sensor. • Front passenger sensing system. • Passenger airbag off and on indicator lamp. • Front crash severity sensors. • Restraints control module with impact and safing sensors. • Restraint system warning light and backup tone. • The electrical wiring for the airbags, crash sensors, safety belt pretensioners, front safety belt usage sensors, driver seat position sensor, front passenger sensing system and indicator lights. 35 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Supplementary Restraints System The airbags are a supplemental restraint system and are designed to work with the safety belts to help protect the driver and right front passenger from certain upper body injuries. Airbags do not inflate slowly; there is a risk of injury from a deploying airbag. PRINCIPLE OF OPERATION WARNINGS Airbags do not inflate slowly or gently, and the risk of injury from a deploying airbag is the greatest close to the trim covering the airbag module. Note: You will hear a loud bang and see a cloud of harmless powdery residue if an airbag deploys. This is normal. All occupants of your vehicle, including the driver, should always properly wear their safety belts, even when an airbag supplemental restraint system is provided. Failure to properly wear your safety belt could seriously increase the risk of injury or death. The airbags inflate and deflate rapidly upon activation. After airbag deployment, it is normal to notice a smoke-like, powdery residue or smell the burnt propellant. This may consist of cornstarch, talcum powder (to lubricate the bag) or sodium compounds (for example, baking soda) that result from the combustion process that inflates the airbag. Small amounts of sodium hydroxide may be present which may irritate the skin and eyes, but none of the residue is toxic. Always transport children 12 years old and under in the back seat and always properly use appropriate child restraints. Failure to follow this could seriously increase the risk of injury or death. Never place your arm over the airbag module as a deploying airbag can result in serious arm fractures or other injuries. While the system is designed to help reduce serious injuries, contact with a deploying airbag may also cause abrasions or swelling. Temporary hearing loss is also a possibility as a result of the noise associated with a deploying airbag. Because airbags must inflate rapidly and with considerable force, there is the risk of death or serious injuries such as fractures, facial and eye injuries or internal injuries, particularly to occupants who are not properly restrained or are otherwise out of position at the time of airbag deployment. Thus, it is extremely important that occupants be properly restrained as far away from the airbag module as possible while maintaining vehicle control. Airbags can kill or injure a child in a child seat. Never place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat upon which the child seat is installed all the way back. Do not attempt to service, repair, or modify the airbag supplemental restraint systems or its fuses as you could be seriously injured or killed. Contact your authorized dealer as soon as possible. Several airbag system components get hot after inflation. Do not touch them after inflation as this may result in serious injury. Routine maintenance of the airbags is not required. If the airbag has deployed, the airbag will not function again and must be replaced immediately. If the airbag is not replaced, the unrepaired area will increase the risk of injury in a crash. 36 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Supplementary Restraints System Proper Driver and Front Passenger Seating Adjustment DRIVER AND PASSENGER AIRBAGS WARNING WARNINGS Never place your arm or any objects over an airbag module. Placing your arm over a deploying airbag can result in serious arm fractures or other injuries. Objects placed on or over the airbag inflation area may cause those objects to be propelled by the airbag into your face and torso causing serious injury. National Highway Traffic Safety Administration (NHTSA) recommends a minimum distance of at least 10 inches (25 centimeters) between an occupant’s chest and the driver airbag module. To properly position yourself away from the airbag: • Move your seat to the rear as far as you can while still reaching the pedals comfortably. • Recline the seat slightly (one or two degrees) from the upright position. Airbags can kill or injure a child in a child seat. Never place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat upon which the child seat is installed all the way back. After all occupants have adjusted their seats and put on safety belts, it is very important that they continue to sit properly. A properly seated occupant sits upright, leaning against the seat back, and centered on the seat cushion, with their feet comfortably extended on the floor. Sitting improperly can increase the chance of injury in a crash event. For example, if an occupant slouches, lies down, turns sideways, sits forward, leans forward or sideways, or puts one or both feet up, the chance of injury during a crash is greatly increased. E151127 The driver and front passenger airbags will deploy during significant frontal and near frontal crashes. Children and Airbags WARNING The driver and passenger front airbag system consists of: • Driver and passenger airbag modules. • Front passenger sensing system. Airbags can kill or injure a child in a child seat. Never place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat upon which the child seat is installed all the way back. · Crash sensors and monitoring system with readiness indicator. See Crash Sensors and Airbag Indicator (page 43). 37 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Supplementary Restraints System WARNINGS To reduce the risk of possible serious injury: Do not stow objects in seatback map pocket or hang objects off seatback if a child is in the front passenger seat. Do not place objects underneath the front passenger seat or between the seat and the center console. Check the passenger airbag indicator lamp for proper airbag status. Failure to follow these instructions may interfere with the front passenger seat sensing system. E142846 Any alteration or modification to the front passenger seat may affect the performance of the front passenger sensing system. Children must always be properly restrained. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in the front seating position. Failure to follow these instructions may increase the risk of injury in a crash. This system works with sensors that are part of the front passenger seat and safety belt to detect the presence of a properly-seated occupant and determine if the front passenger frontal airbag should be enabled (may inflate) or not. FRONT PASSENGER SENSING SYSTEM WARNINGS Even with Advanced Restraints Systems, children 12 and under should be properly restrained in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. E170286 The front passenger sensing system uses a passenger airbag indicator which will illuminate indicating that the front passenger frontal airbag is either ON (enabled) or OFF (disabled). Sitting improperly out of position or with the seat back reclined too far can take off weight from the seat cushion and affect the decision of the front passenger sensing system, resulting in serious injury or death in a crash. The indicator lamp is located at the top center of the instrument panel. Note: When the ignition is first tuned on, the indicator lamps will illuminate for a short period of time to confirm it is functional. 38 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Supplementary Restraints System The front passenger sensing system is designed to disable (will not inflate) the front passenger frontal airbag when a rear facing infant seat, a forward-facing child restraint, or a booster seat is detected. Even with this technology, parents are strongly encouraged to always properly restrain children in the rear seat. The sensor also turns off the passenger front airbag and seat-mounted side airbag when the passenger seat is empty. • • • When the front passenger sensing system enables the front passenger frontal airbag (may inflate), the ON indicator lamp will be unlit and stay unlit. If a person of adult size is sitting in the front passenger seat, but the airbag OFF indicator lamp is illuminated, it is possible that the person is not sitting properly in the seat. If this happens: • Turn the vehicle off and ask the person to place the seatback in the full upright position. • Have the person sit upright in the seat, centered on the seat cushion, with the person’s legs comfortably extended. • Restart the vehicle and have the person remain in this position for about two minutes. This will allow the system to detect that person and enable the passenger frontal airbag. • If the OFF indicator lamp remains illuminated even after this, the person should be advised to ride in the rear seat. When the front passenger sensing system disables (will not inflate) the front passenger frontal airbag, the OFF indicator lamp will illuminate and stay illuminated to remind you that the front passenger frontal airbag is disabled. If the child restraint has been installed and the passenger airbag status indicator illuminates the ON lamp, then turn the vehicle off, remove the child restraint from the vehicle and reinstall the restraint following the child restraint manufacturer's instructions. The front passenger sensing system is designed to enable (may inflate) the front passenger frontal airbag anytime the system senses that a person of adult size is sitting properly in the front passenger seat. Occupant Passenger airbag OFF indicator Passenger airbag Empty OFF: Lit Disabled ON: Unlit Child OFF: Lit Disabled ON: Unlit Adult OFF: Unlit ON: Lit 39 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Enabled Supplementary Restraints System If the airbag readiness light is illuminated, do the following: Note: When the passenger airbag OFF light is illuminated, the passenger (seat mounted) side airbag may be disabled to avoid the risk of airbag deployment injuries. The driver and adult passengers should check for objects lodged underneath the front passenger seat, or cargo interfering with the seat. After all occupants have adjusted their seats and put on safety belts, it is very important that they continue to sit properly. A properly seated occupant sits upright, leaning against the seat back, and centered on the seat cushion, with their feet comfortably extended on the floor. Sitting improperly can increase the chance of injury in a crash event. For example, if an occupant slouches, lies down, turns sideways, sits forward, leans forward or sideways, or puts one or both feet up, the chance of injury during a crash is greatly increased. If there are lodged objects, or cargo is interfering with the seat, take the following steps to remove the obstruction: • Pull the vehicle over. • Turn the vehicle off. • Driver and adult passengers should check for any objects lodged underneath the front passenger seat or cargo interfering with the seat. • Remove the obstruction(s) (if found). • Restart the vehicle. • Wait at least two minutes and verify that the airbag readiness light is no longer illuminated. • If the airbag readiness light remains illuminated, this may or may not be a problem due to the front passenger sensing system. If you think that the status of the passenger airbag off indicator lamp is incorrect, check for the following: • Objects lodged underneath the seat. • Objects between the seat cushion and the center console. • Objects hanging off the seatback. • Objects stowed in the seatback map pocket. • Objects placed on the occupant's lap. • Cargo interference with the seat. • Other passengers pushing or pulling on the seat. • Rear passenger feet and knees resting or pushing on the seat. Do not attempt to repair or service the system. Take your vehicle immediately to an authorized dealer. If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center. See Getting the Services You Need (page 175). The conditions listed above may cause the weight of a properly seated occupant to be incorrectly interpreted by the front passenger sensing system. The person in the front passenger seat may appear heavier or lighter due to the conditions described in the list above. Make sure the front passenger sensing system is operating properly. See Crash Sensors and Airbag Indicator (page 43). 40 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Supplementary Restraints System SIDE AIRBAGS WARNINGS Do not place objects or mount equipment on or near the airbag cover, on the side of the seatbacks (of the front seats), or in front seat areas that may come into contact with a deploying airbag. Failure to follow these instructions may increase the risk of personal injury in the event of a crash. E152533 Do not use accessory seat covers. The use of accessory seat covers may prevent the deployment of the side airbags and increase the risk of injury in an accident. The system consists of the following: • A label or embossed side panel indicating that side airbags are fitted to your vehicle. • Side airbags located inside the driver and front passenger seatbacks. • Front passenger sensing system. Do not lean your head on the door. The side airbag could injure you as it deploys from the side of the seatback. Do not attempt to service, repair, or modify the airbag, its fuses or the seat cover on a seat containing an airbag as you could be seriously injured or killed. Contact your authorized dealer as soon as possible. • If the side airbag has deployed, the airbag will not function again. The side airbag system (including the seat) must be inspected and serviced by an authorized dealer. If the airbag is not replaced, the unrepaired area will increase the risk of injury in a crash. Crash sensors and monitoring system with readiness indicator. See Crash Sensors and Airbag Indicator (page 43). Note: The passenger sensing system will deactivate the passenger seat-mounted side airbag if it detects an empty passenger seat. The design and development of the side airbag system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group. These recommended testing procedures help reduce the risk of injuries related to the deployment of side airbags. The side airbags are located on the outboard side of the seatbacks of the front seats. In certain sideways crashes, the airbag on the side affected by the crash will be inflated. The airbag was designed to inflate between the door panel and occupant to further enhance the protection provided occupants in side impact crashes. 41 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Supplementary Restraints System The Safety Canopy will deploy during significant side crashes or when a certain likelihood of a rollover event is detected by the rollover sensor. The Safety Canopy is mounted to the roof side-rail sheet metal, behind the headliner, above each row of seats. In certain sideways crashes or rollover events, the Safety Canopy will be activated, regardless of which seats are occupied. The Safety Canopy is designed to inflate between the side window area and occupants to further enhance protection provided in side impact crashes and rollover events. SAFETY CANOPY™ WARNINGS Do not place objects or mount equipment on or near the headliner at the siderail that may come into contact with a deploying curtain airbag. Failure to follow these instructions may increase the risk of personal injury in the event of a crash. Do not lean your head on the door. The curtain airbag could injure you as it deploys from the headliner. Do not attempt to service, repair, or modify the curtain airbags, its fuses, the A, B, C, or D pillar trim, or the headliner on a vehicle containing curtain airbags as you could be seriously injured or killed. Contact your authorized dealer as soon as possible. All occupants of your vehicle including the driver should always wear their safety belts even when an airbag supplemental restraint system and curtain airbag is provided. Failure to properly wear your safety belt could seriously increase the risk of injury or death. E75004 The system consists of the following: • Safety canopy curtain airbags located above the trim panels over the front and rear side windows identified by a label or wording on the headliner or coat hook. • A flexible headliner which opens above the side doors to allow air curtain deployment. To reduce risk of injury, do not obstruct or place objects in the deployment path of the curtain airbag. If the curtain airbags have deployed, the curtain airbags will not function again. The curtain airbags (including the A, B, C and D pillar trim and headliner) must be inspected and serviced by an authorized dealer. If the curtain airbag is not replaced, the unrepaired area will increase the risk of injury in a crash. • 42 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing The crash sensors and monitoring system have a readiness indicator. See Crash Sensors and Airbag Indicator (page 43). Supplementary Restraints System The restraints control module also monitors the readiness of the above safety devices plus the crash and occupant sensors. A warning indicator light in the instrument cluster indicates the readiness of the safety system. If this warning indicator light is not functioning and there is another fault within the system, the message cluster may display an airbag failure warning. See Information Displays (page 85). You will hear five tones that repeat periodically until you repair the problem, the warning indicator light or both. Routine maintenance of the airbag is not required. Children 12 years old and under should always be properly restrained in the rear seats. The Safety Canopy will not interfere with children restrained using a properly installed child or booster seat because it is designed to inflate downward from the headliner above the doors along the side window opening. The design and development of the Safety Canopy included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group. These recommended testing procedures help reduce the risk of injuries related to the deployment of side airbags (including the Safety Canopy). A difficulty with the system is indicated by one or more of the following: CRASH SENSORS AND AIRBAG INDICATOR • WARNING Modifying or adding equipment to the front end of your vehicle (including frame, bumper, front end body structure and tow hooks) may affect the performance of the airbag system, increasing the risk of injury. Do not modify the front end of your vehicle. • • The readiness light will not illuminate immediately after the ignition is turned on. The readiness light will either flash or stay lit. A series of five beeps will be heard. The tone pattern will repeat periodically until the problem, the light or both are repaired. If any of these things happen, even intermittently, have the supplemental restraint system serviced at an authorized dealer immediately. Unless serviced, the system may not function properly in the event of a crash. Your vehicle has a collection of crash and occupant sensors which provide information to the restraints control module which deploys (activates) the front safety belt pretensioners, driver airbag, passenger airbag, seat mounted side airbags, and the Safety Canopy. Based on the type of accident (frontal impact, side impact or rollover) the restraints control module will deploy the appropriate safety devices. The safety belt pretensioners and the airbag supplemental restraint system is designed to activate when your vehicle sustains frontal or sideways deceleration sufficient to cause the restraints control module to deploy a safety device or when a certain likelihood of a rollover event is detected by the rollover sensor. 43 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Supplementary Restraints System The fact that the safety belt pretensioners or airbags did not activate for both front seat occupants in a crash does not mean that something is wrong with the system. Rather, it means the restraints control module determined the accident conditions (for example, crash severity, belt usage) were not appropriate to activate these safety devices. • The design of the front airbags is to activate only in frontal and near-frontal crashes (not rollovers, side impacts or rear impacts) unless the crash causes sufficient frontal deceleration. • The safety belt pretensioners are designed to activate in frontal, near-frontal, side and rollover crashes. • The design of the side airbags is to inflate in certain side crashes. Side airbags may activate in other types of crashes if the vehicle experiences sufficient sideways motion or deformation. • The design of the Safety Canopy is to inflate in certain side impact crashes and when a certain likelihood of rollover is detected by the rollover sensor. The Safety Canopy may activate in other types of crashes if the vehicle experiences sufficient sideways motion or deformation, or a certain likelihood of rollover. AIRBAG DISPOSAL Contact your authorized dealer as soon as possible. Airbags must be disposed of by qualified personnel. 44 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Keys and Remote Controls Note: The remote control contains sensitive electrical components. Exposure to moisture or impact may cause permanent damage. GENERAL INFORMATION ON RADIO FREQUENCIES This device complies with Part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. REMOTE CONTROL Integrated Keyhead Transmitter (If Equipped) Type 1 Note: Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term IC before the radio certification number only signifies that Industry Canada technical specifications were met. E142585 Type 2 The typical operating range for your transmitter is approximately 33 feet (10 meters). Vehicles with the remote start feature will have a greater range. One of the following could cause a decrease in operating range: • weather conditions • nearby radio towers • structures around the vehicle • other vehicles parked next to your vehicle E177585 Use the key blade to start your vehicle and unlock or lock the driver door from outside your vehicle. The transmitter portion functions as the remote control. The radio frequency used by your remote control can also be used by other short distance radio transmissions, for example amateur radios, medical equipment, wireless headphones, remote controls and alarm systems. If the frequencies are jammed, you will not be able to use your remote control. You can lock and unlock the doors with the key. Note: Make sure to lock your vehicle before leaving it unattended. Note: If you are in range, the remote control will operate if you press any button unintentionally. 45 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Keys and Remote Controls Note: Refer to local regulations when disposing of transmitter batteries. Note: Do not wipe off any grease on the battery terminals or on the back surface of the circuit board. Note: Replacing the battery will not delete the transmitter from the vehicle. The transmitter should operate normally. Integrated Keyhead Transmitter E138615 Note: Your vehicle’s keys came with a security label that provides important vehicle key cut information. Keep the label in a safe place for future reference. Programming a New Remote Control You can program your own integrated keyhead transmitter or standard SecuriLock coded keys to your vehicle. See Passive Anti-Theft System (page 58). E138619 1. Twist a thin coin in the slot of the transmitter near the key ring to remove the battery cover. 2. Remove the old battery. Reprogramming the Unlocking Function Note: When you press the unlock button only the driver and passenger doors are unlocked. Pressing the unlock button again unlocks all the doors. This is the default setting. See Locking and Unlocking (page 53). Press and hold the unlock and lock buttons on the remote control simultaneously for at least four seconds with the ignition off. The direction indicators will flash twice to confirm the change. E138620 3. Insert the new battery. Refer to the instructions inside the transmitter for the correct orientation of the battery. Press the battery down to make sure it is fully in the housing. 4. Snap the battery cover back onto the transmitter. To return to the original unlocking function, repeat the process. Replacing the Battery The remote control uses one coin type three volt lithium battery CR2032 or equivalent. 46 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Keys and Remote Controls Car Finder Press the lock button on the key twice within three seconds. The horn sounds and the direction indicators will flash. Note: If locking was not successful or if any door or the liftgate is open, or if the hood is open on vehicles with a perimeter alarm or remote start, the horn will sound and the direction indicators will not flash. REPLACING A LOST KEY OR REMOTE CONTROL You can purchase replacement keys or remote controls from an authorized dealer. Authorized dealers can program remote controls for your vehicle. See Remote Control (page 45). To re-program the passive anti-theft system see an authorized dealer. 47 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyKey™ PRINCIPLE OF OPERATION • MyKey allows you to program keys with restricted driving modes to promote good driving habits. All but one of the keys programmed to the vehicle can be activated with these restricted modes. • Any keys that have not been programmed are referred to as administrator keys or admin keys. They can be used to: • Create a MyKey. • Program configurable MyKey settings. • Clear all MyKey features. Driver assist features, if equipped on your vehicle, are forced on: parking aid, blind spot information system (BLIS) with cross traffic alert, lane departure warning and forward collision warning system. Satellite radio adult content restrictions (available only in some markets). Configurable Settings With an admin key, you can configure certain MyKey settings when you first create a MyKey and before you recycle the key or restart the vehicle. You can also change the settings afterward with an admin key: • A vehicle speed limit can be set. Warnings will be shown in the display, followed by an audible tone when your vehicle reaches the set speed. You cannot override the set speed by fully depressing the accelerator pedal or by setting cruise control. When you have programmed a MyKey, you can access the following information using the information display: • How many admin keys and MyKeys are programmed to your vehicle. • The total distance your vehicle has traveled using a MyKey. Note: All MyKeys are programmed to the same settings. You cannot program them individually. WARNING Non-configurable Settings Do not set MyKey maximum speed limit to a limit that will prevent the driver from maintaining a safe speed considering posted speed limits and prevailing road conditions. The driver is always responsible to drive in accordance with local laws and prevailing conditions. Failure to do so could result in accident or injury. The following settings cannot be changed by an admin key user: • Belt-Minder or safety belt reminder. You cannot disable this feature. The audio system will mute when the front seat occupants’ safety belts are not fastened. • Early low fuel. The low fuel warning is activated earlier, giving the MyKey user more time to refuel. 48 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyKey™ • • • Various vehicle speed minders can be set. Once you select a speed, it will be shown in the display, followed by an audible tone when the preselected vehicle speed is exceeded. Audio system maximum volume of 45%. A message will be shown in the display when you attempt to exceed the limited volume. Also, the speed-sensitive or compensated automatic volume control will be disabled. Always on setting. When this is selected, you will not be able to turn off Advance Trac or traction control, 911 Assist or Emergency Assistance, or Do Not Disturb (if your vehicle is equipped with these features). CREATING A MYKEY You can program a MyKey using the information display control on the steering wheel. See Information Displays (page 85). Insert the key you want to program into the ignition and switch the ignition on. Press the left arrow button to access the main menu and scroll to: Message Action and Description Settings Press the OK button. MyKey Press the OK button. Create MyKey When prompted, hold the OK button until you see a message informing you to label this key as a MyKey. The key will be restricted at your vehicle's next start. Make sure you label the key so you can distinguish it from the admin keys. You can also program configurable settings for the key(s). Refer to the following Programming/Changing Configurable Settings. Programming/Changing Configurable Settings Switch the ignition on using an admin key or fob. Use the information display to access the configurable MyKey settings, scroll to: Message Action and Description Settings Press the OK button. MyKey Use the up and down arrow buttons to scroll to a configurable feature. Press the OK or right arrow button to make a selection. 49 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyKey™ Message Action and Description Choose your applicable setting. Note: You can clear or change your MyKey settings at any time during the same key cycle as you created the MyKey. Once you switch the ignition off you will need an admin key to change or clear your MyKey settings. Switch the ignition on using an admin key or remote control. CLEARING ALL MYKEYS You can clear or change your MyKey settings using the information display control on the steering wheel. See Information Displays (page 85). To clear all MyKeys of all MyKey settings, press the left arrow button to access the main menu and scroll to: Message Action and Description Settings Press the OK button. MyKey Press the OK button. Clear MyKey Press and hold the OK button until the following message displays. All MyKeys Cleared Note: When you clear your MyKeys, you remove all restrictions and return all MyKeys to their original admin key status. 50 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyKey™ You can find information on programmed MyKey(s) using the information display control on the steering wheel. See Information Displays (page 85). CHECKING MYKEY SYSTEM STATUS To find information on programmed MyKey(s), press the left arrow button to access the main menu and scroll to: Message Description Settings Press the OK button. MyKey Press the OK button. Select one of the following: MyKey Dist. Tracks the distance when drivers use a MyKey. The only way to delete the accumulated distance is by using an admin key to clear your MyKeys. If the distance does not accumulate as expected, then the intended user is not using the MyKey, or an admin key user recently cleared and then recreated a MyKey. {0} MyKeys Indicates the number of MyKeys programmed to your vehicle. Use this feature to detect how many MyKeys you have for your vehicle and determine when a MyKey has been deleted. {0} Admin Keys Indicates how many admin keys are programmed to your vehicle. Use this feature to determine how many unrestricted keys you have for your vehicle, and detect if an additional MyKey has been programmed. 51 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyKey™ Ford-approved, aftermarket remote start systems. If you choose to install a remote start system, see an authorized dealer for a Ford-approved remote start system. USING MYKEY WITH REMOTE START SYSTEMS MyKey is not compatible with non MYKEY TROUBLESHOOTING Condition Potential Causes I cannot program a MyKey. · The key used to start your vehicle does not have admin privileges. · The key used to start your vehicle is the only admin key (there always has to be at least one admin key). · SecuriLock passive anti-theft system is disabled or in unlimited mode. I cannot program the configurable settings. · The key used to start your vehicle does not have admin privileges. · No keys are programmed to the vehicle. See Creating a MyKey (page 49). I cannot clear the MyKeys. · The key used to start your vehicle does not have admin privileges. · No MyKeys are programmed to the vehicle. See Creating a MyKey (page 49). I lost the only admin key. Purchase a new key from your authorized dealer. I lost a key. Program a spare key. See Passive AntiTheft System (page 58). MyKey distance does not accumulate. · The MyKey user is not using the MyKey. · An admin key holder cleared the MyKeys and created new MyKeys. · The key system has been reset. 52 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Locks Locking the Doors LOCKING AND UNLOCKING Press the button to lock all doors. The direction indicators flash. Remote Control You can use the remote control at any time. Press the button again within three seconds to confirm that all the doors are closed. The doors lock again, the horn sounds and the direction indicators flash if all the doors and the liftgate are closed. Unlocking the Doors The position lamps illuminate when you unlock the doors. They automatically turn off when you switch the ignition on. Note: If any door or the luggage compartment is not closed, or if the hood is not closed on vehicles that have an anti-theft alarm or remote start, the horn will not chirp. Note: You can unlock the driver door with the key. Use the key when the remote control is not functioning. Note: When you lock your vehicle for several weeks, the remote control will be switched off. Your vehicle must be unlocked and the engine started using the key. Unlocking and starting your vehicle once will enable the remote control. Locking and Unlocking the Doors From Inside The power door lock control is located on the driver and passenger doors. Press the button to lock or unlock all the doors. The lamp illuminates with the doors One-Stage Unlocking E102566 Press the button to unlock all doors. The direction indicators flash. locked. Opening the Double Rear Doors Two-Stage Unlocking WARNING Press the button to unlock the front doors. Press the button again within three seconds to unlock all doors. The direction indicators flash. If there is a ladder fitted to the rear cargo door, do not open the door fully if the side-loading door is open. Reprogramming the Unlocking Function Press and hold both the lock and unlock buttons on the remote control for three seconds to change between one-stage and two-stage unlocking. The direction indicators flash twice to indicate a change to the unlocking mode. E148805 53 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Locks Unlocking with the Key Turn the top of the key toward the rear of your vehicle. Unlocking the Doors with the Interior Door Handles You can unlock individual doors by pulling the relevant interior door handle. Pulling the driver door interior door handle will unlock all the doors, if auto unlock has been enabled. Rear Door Unlocking and Opening Pull the interior door release handle twice to unlock and open the rear door. The first pull unlocks the door and the second pull will unlatch the door. E148806 1. Open the rear cargo door. 2 Smart Unlocks For Integrated Keyhead Transmitter This feature helps to prevent you from locking yourself out of your vehicle if your key is still in the ignition. When you open one of the front doors and lock your vehicle with the power door lock control, all the doors will lock then unlock if your key is still in the ignition. You can still lock your vehicle with the key in the ignition by pressing the lock button on the transmitter even if the doors are not closed. E189091 If both front doors are closed you can lock your vehicle by any method, regardless of whether the key is in the ignition or not. 2. Press the button. 3. Open the cargo door fully. Locking and Unlocking the Doors with the Key Note: Do not leave your keys in your vehicle. Locking with the Key Turn the top of the key toward the front of your vehicle. 54 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Locks Auto lock and Auto unlock Feature 4. Press the power door unlock button three times. 5. Switch the ignition on. The horn will chirp indicating your vehicle is in programming mode. Auto lock The Auto lock feature will lock the doors and liftgate when all of the following conditions have been met: • All doors are closed. • The ignition is on. • Your vehicle is moving at a speed greater than 4 mph (7 km/h) for more than two seconds. Auto lock: Press the power door unlock button and within five seconds, press the power door lock button. The horn sounds once if disabled or twice if enabled. Auto unlock: Press the power door lock button and within five seconds, press the power door unlock button. The horn sounds once if disabled or twice if enabled. Auto unlock After programming the feature, switch the ignition off. The horn will chirp once indicating programming is complete. The auto unlock feature will unlock all the doors when all of the following conditions have been met: • The ignition is on, all doors are closed, and your vehicle is moving at a speed greater than 4 mph (7 km/h) for more than two seconds. • Your vehicle has come to a stop and you switch the ignition off or to the accessory position. • The driver door is opened within 10 minutes of you switching the ignition off or to the accessory position. Note: You will have 30 seconds to complete the procedure. Note: You can enable or disable the auto unlock feature independently of the auto lock feature. Emergency Locking with the Key Note: If the child safety locks are on and you pull the interior handle, you will only turn off the emergency locking not the child safety lock. You can only open the doors using the external door handle. Note: The doors will not auto unlock if your vehicle has been electronically locked after the ignition is turned off and before the driver door is opened. Note: If the doors have been unlocked using this method, the doors must be locked individually until the central locking function has been repaired. Enabling or Disabling Auto lock and Auto unlock Note: When the central locking function fails to operate, lock the doors individually using the key in the position shown. Note: An authorized dealer or you can carry out this procedure. To enable or disable these features, do the following: 1. Switch the ignition on. 2. Press the power door unlock button three times. 3. Switch the ignition off. 55 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Locks MANUAL LIFTGATE WARNINGS It is extremely dangerous to ride in a cargo area, inside or outside of your vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts. Make sure everyone in your vehicle is in a seat and properly using a safety belt. Failure to follow this warning could result in serious personal injury or death. Make sure to close and latch the liftgate to prevent drawing exhaust fumes into your vehicle. This will also prevent passengers and cargo from falling out. If you must drive with the liftgate open, keep the vents or windows open so outside air comes into your vehicle. Failure to follow this warning could result in serious personal injury. E112203 Left-Hand Side Turn clockwise to lock. Right-Hand Side Note: Be careful when opening or closing the liftgate in a garage or other enclosed area to avoid damaging the liftgate. Turn counterclockwise to lock. Rear Emergency Exit (If Equipped) Note: Do not hang anything from the spoiler, rear window or liftgate, for example a bike rack. This could damage the liftgate and its components. Opening and Closing the Liftgate To Open the Liftgate 1. E180300 Slide the release lever up to open the door in an emergency. 56 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Press the unlock button, or the tailgate unlock button on the remote key. Locks E190028 2. Press the release button above the license plate to unlatch the liftgate. Note: Do not leave the liftgate open while driving. To Close the Liftgate E148833 57 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Security Automatic Disarming PASSIVE ANTI-THEFT SYSTEM Switching the ignition on with a correctly coded key disarms the engine immobilization system. Note: The system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection. Replacement Keys The integrated keyhead transmitter functions as a programmed ignition key that operates all the locks and starts your vehicle, as well as a remote control. Note: Metallic objects, electronic devices or a second coded key on the same key chain may cause vehicle starting problems if they are too close to the key when starting the engine. Prevent these objects from touching the coded key while starting the engine. Switch the ignition off, move all objects on the key chain away from the coded key and restart the engine if a problem occurs. If your keys are lost or stolen and you do not have a spare correctly coded key, you will need to have your vehicle towed to an authorized dealer. You need to erase the coded keys from your vehicle and program new coded keys. Store an extra correctly coded key away from the vehicle in a safe place to help prevent any inconveniences. See an authorized dealer to purchase additional spare or replacement keys. Note: Do not leave a duplicate coded key in the vehicle. Always take your keys and lock all doors when leaving the vehicle. SecuriLock® Note: Your vehicle comes with two integrated keyhead transmitters. The system is an engine immobilization system. It is designed to help prevent the engine from being started unless a correctly coded key for your vehicle is used. Using an incorrectly coded key may prevent the engine from starting. A message may appear in the information display. Programming a Spare Integrated Keyhead Transmitter You can program your own integrated keyhead transmitter or standard SecuriLock coded keys to your vehicle. This procedure will program both the engine immobilizer keycode and the remote entry portion of the remote control to your vehicle If you are unable to start the engine with a correctly coded key, a malfunction has happened and a message may appear in the information display. Only use integrated keyhead transmitters or standard SecuriLock keys. Automatic Arming You must have two previously programmed correctly coded keys and the new unprogrammed key readily accessible. See an authorized dealer to have the spare key programmed if two previously programmed correctly coded keys are not available. The engine immobilization system arms immediately after you switch the ignition off. Read and understand the entire procedure before you begin. 58 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Security 1. 2. 3. 4. 5. 6. 7. 8. 9. Insert the first previously programmed correctly coded key into the ignition. Switch the ignition from off to on. Keep the ignition on for at least three seconds, but no more than 10 seconds. Switch the ignition off and remove the first correctly coded key from the ignition. After three seconds but within 10 seconds of switching the ignition off, insert the second previously correctly coded key into the ignition. Switch the ignition from off to on. Keep the ignition on for at least three seconds, but no more than 10 seconds. Switch the ignition off and remove the second previously programmed correctly coded key from the ignition. After three seconds but within 10 seconds of switching the ignition off and removing the previously programmed correctly coded key, insert the new unprogrammed key into the ignition. Switch the ignition from off to on. Keep the ignition on for at least six seconds. Remove the newly programmed correctly coded key from the ignition. If the key has been successfully programmed it will start the engine and operate the remote entry system (if the new key is an integrated keyhead transmitter). If the key was not successfully programmed, wait 10 seconds and repeat Steps 1 through 8. If you are still unsuccessful, take your vehicle to an authorized dealer. Note: You can program a maximum of eight coded keys to your vehicle. All eight can be integrated keyhead transmitters. 59 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Steering Wheel ADJUSTING THE STEERING WHEEL WARNING Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 103). 2 3 E95179 3. Lock the steering column. AUDIO CONTROL 1 Select the required source on the audio unit. 2 E95178 1. Unlock the steering column. 2. Adjust the steering wheel to the desired position. 60 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Steering Wheel You can operate the following functions with the control: VOICE CONTROL A B D C E159531 E159789 A Volume up. B Seek up, next or end call. C Volume down. D Seek down, previous or accept call. Press the button to select or deselect voice control. See SYNC™ (page 274). CRUISE CONTROL Seek, Next or Previous Press the seek button to: • Tune the radio to the next or previous stored preset. • Play the next or the previous track. Press and hold the seek button to: • Tune the radio to the next station up or down the frequency band. • Seek through a track. E142437 See Using Cruise Control (page 140). 61 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Steering Wheel INFORMATION DISPLAY CONTROL E130248 See Information Displays (page 85). 62 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wipers and Washers Intermittent Wipe WINDSHIELD WIPERS Note: Fully defrost the windshield before you switch the windshield wipers on. Note: Make sure you switch the windshield wipers and vehicle power off before using an automatic car wash. Note: If streaks or smears appear on the windshield, clean the windshield and the wiper blades. See Checking the Wiper Blades (page 202). If that does not resolve the issue, install new wiper blades. See Changing the Wiper Blades (page 202). E197526 Note: Do not operate the wipers on a dry windshield. This may scratch the glass, damage the wiper blades or cause the wiper motor to burn out. Always use the windshield washers before wiping a dry windshield. A Short-wipe interval. B Intermittent wipe. C Long-wipe interval. Push the wiper lever up to switch the wipers on, and then use the rotary control to adjust the intermittent wipe interval. Speed Dependent Wipers (If Equipped) When your vehicle speed increases, the interval between wipes decreases. AUTOWIPERS Note: Fully defrost the windshield before switching on the windshield wipers. E197525 A Single wipe. B Intermittent wipe. C Normal wipe. D High-speed wipe. Note: Check your wipers before you enter a car wash to make sure you switched them off. The autowipers feature uses a rain sensor. You can find it in the area around the interior mirror. The rain sensor monitors the amount of moisture on the windshield and automatically turns on the wipers. It adjusts the wiper speed by the amount of moisture that the sensor detects on the windshield. Note: Move to position O marked on the wiper lever to switch off. 63 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wipers and Washers Use the rotary control to adjust the sensitivity of the rain sensor: • Rotate the control down to low sensitivity, and the wipers turn on when the rain sensor detects a large amount of moisture on the windshield. • When you move the wiper lever up to the first position and the autowiper system is on, the autowiper sensitivity setting adjusts the wiper speed according to the moisture on the windshield only. • When you lower the sensitivity, the wipers remain in their ready position only. They do not wipe the windshield automatically unless the sensor detects moisture. • Move the wiper lever position up to the second position to wipe the windshield on-demand. • Rotate the control up to high sensitivity, and the wipers turn on when the rain sensor detects a small amount of moisture on the windshield. • When you set the wiper control to a higher sensitivity, the wipers wipe the windshield once. • Remember to move the wiper lever position up to the second position to wipe the windshield on-demand. E197429 A Highest sensitivity. B On. C Lowest sensitivity. Switch the autowipers on by moving the wiper lever up to the first position. Switch the autowipers off by moving the wiper lever down. The autowipers feature is active and ready when the wiper lever is in the first position and selected in the information display. You can change the autowipers feature to intermittent wipers through the information display. See (page 85). Note: Check your wiper function in the information display. See (page 85). The autowipers feature functions only when you select the menu choice in the information display and you move the wiper lever up to the first position. The autowipers feature then remains on in the information display menu until you change it to intermittent wipe. 64 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wipers and Washers Note: If you switch autolamps on in conjunction with autowipers, your low beam headlamps turn on automatically when the rain sensor activates the windshield wipers continuously. See Autolamps (page 68). Keep the outside of the windshield clean. The rain sensor is very sensitive. If the area around the mirror is dirty, then the wipers may operate if dirt, mist or insects hit the windshield. Wet or winter driving conditions with ice, snow or salty road mist can cause inconsistent and unexpected wiping or smearing. In these conditions, you can do the following to help keep your windshield clear: • Lower the sensitivity of the autowipers to reduce the amount of smearing. • Switch to normal or high-speed wipe by moving the wiper lever up. • Switch the autowipers off and switch intermittent mode on through the information display. See (page 85). • Switch the autowipers off by moving the wiper lever down. E197528 To operate the washers and spray the windshield, pull the lever toward you. When you release the lever, the wipers will operate for a short time. REAR WINDOW WIPER AND WASHERS Rear Window Wiper Note: Make sure you switch the rear window wiper and ignition off before using an automatic car wash. Note: Clean the windshield and wiper blades if they begin to leave streaks or smears. If that does not resolve the issue, install new wiper blades. See Changing the Wiper Blades (page 202). WINDSHIELD WASHERS E197647 Note: Do not operate the washers when the washer reservoir is empty. This may cause the washer pump to overheat. A Intermittent wipe. B Low speed wipe. C Off. Press the top of the button to switch intermittent wipe on. Press the top of the button again to switch low speed wipe on. Press the bottom of the button to switch the rear window wiper off. 65 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wipers and Washers When you switch on the front wipers and move the gearshift lever to reverse (R), rear intermittent wipe automatically turns on. Rear Window Washer E197529 Push the lever away from you to operate the rear window washer. When you release the lever, wiping continues for a short period of time. 66 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lighting GENERAL INFORMATION LIGHTING CONTROL Condensation in Lamp Assemblies Exterior lamps have vents to accommodate normal changes in air pressure. Condensation can be a natural by-product of this design. When moist air enters the lamp assembly through the vents, there is a possibility that condensation can occur when the temperature is cold. When normal condensation occurs, a fine mist can form on the interior of the lens. The fine mist eventually clears and exits through the vents during normal operation. E142449 Clearing time may take as long as 48 hours under dry weather conditions. Examples of acceptable condensation are: • The presence of a fine mist (no streaks, drip marks or large droplets). • A fine mist covers less than 50% of the lens. A Off. B Instrument panel lamps, license plate lamps and tail lamps. C Headlamps. High Beams Examples of unacceptable condensation are: • A water puddle inside the lamp. • Streaks, drip marks or large droplets present on the interior of the lens. If you see any unacceptable condensation, have your vehicle checked by an authorized dealer. E162679 Push the lever away from you to switch the high beam on. Push the lever forward again or pull the lever toward you to switch the high beams off. 67 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lighting Headlamp Flasher If equipped, the following also activate when the lighting control is in the autolamps position and you switch them on in the information display: • Configurable daytime running lamps. • Automatic high beam control. • Adaptive headlamp control. The headlamps remain on for a period of time after you switch the ignition off. Use the information display controls to adjust the period of time that the headlamps remain on. See Information Displays (page 85). E162680 Note: With the headlamps in the autolamps position, you cannot switch the high beam headlamps on until the autolamps system turns the low beam headlamps on. Slightly pull the lever toward you and release it to flash the headlamps. AUTOLAMPS (If Equipped) Windshield Wiper Activated Headlamps WARNING The autolamps switch position may not activate the headlamps in all low visibility conditions, such as daytime fog. Always ensure that your headlamps are switched to auto or on, as appropriate, during all low visibility conditions. Failure to do so may result in a collision. The windshield wiper activated headlamps turn on within 10 seconds when you switch the windshield wipers on and the lighting control is in the autolamps position. They turn off approximately 60 seconds after you switch the windshield wipers off. The headlamps will not turn on by wiper activation: • During a mist wipe. • When the wipers are on to clear washer fluid during a wash condition. • If the wipers are in intermittent mode. Note: If you switch autolamps and autowipers on, the headlamps will automatically turn on when the windshield wipers continuously operate. E142451 When the lighting control is in the autolamps position, the headlamps automatically turn on in low light situations or when the wipers activate. 68 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lighting INSTRUMENT LIGHTING DIMMER DAYTIME RUNNING LAMPS (If Equipped) WARNING The daytime running lamps system does not activate the rear lamps and may not provide adequate lighting during low visibility driving conditions. Also, the autolamps switch position may not activate the headlamps in all low visibility conditions, such as daytime fog. Make sure the headlamps are switched to auto or on, as appropriate, during all low visibility conditions. Failure to do so may result in a crash. Type 1 - Conventional (NonConfigurable) E132712 Press it repeatedly or press it and hold it until the desired level is reached. The daytime running lamps turn on when: 1. The ignition is switched to the on position. 2. The lighting control is in the off, parking lamp or autolamps positions. 3. The headlamps are off. Note: If you disconnect the battery or it loses charge the instrument lighting will return to its brightest setting. HEADLAMP EXIT DELAY Type 2 - Configurable After you switch the ignition off, you can switch the headlamps on by pulling the direction indicator lever toward you. You will hear a short tone. The headlamps will switch off automatically after three minutes with any door open or 30 seconds after the last door has been closed. You can cancel this feature by pulling the direction indicator toward you again or switching the ignition on. Switch the daytime running lamps on or off using the information display controls. See Information Displays (page 85). The daytime running lamps turn on when: 1. They are switched on in the information display. See Information Displays (page 85). 2. The ignition is switched to the on position. 3. The lighting control is in the autolamps position. 4. The headlamps are off. The other lighting control switch positions do not activate the daytime running lamps, and you can use them to temporarily override autolamp control. 69 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lighting When switched off in the information display, the daytime running lamps are off in all lighting control switch positions. Press the button to switch the fog lamps on or off. You can switch the fog lamps on when the lighting control is in any position except off and the high beams are not turned on. FRONT FOG LAMPS E142453 CORNERING LAMPS A A B B E72898 70 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lighting A Headlamp beam B Cornering lamp beam The cornering lamps illuminate the inside of a corner when you are turning. INTERIOR LAMPS - VEHICLES WITHOUT: PANORAMIC ROOF PANEL DIRECTION INDICATORS Courtesy Lamp A B C E112207 E162681 Push the lever up or down to use the direction indicators. Note: Tap the lever up or down to make the direction indicators flash three times to indicate a lane change. A Off B Door contact C On If you set the switch to position B, the courtesy lamp will switch on when you unlock your vehicle, open a door or the liftgate. If you leave a door open with the ignition switched off, the courtesy lamp will switch off automatically after a short period of time to prevent your vehicle battery from losing charge. To switch it back on, switch the ignition on for a short period of time. The courtesy lamp will also switch on when you switch the ignition off. It will switch off automatically after a short period of time or when you start the engine. 71 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lighting If you set the switch to position C with the ignition switched off, the courtesy lamp will switch on. It will switch off automatically after a short period of time to prevent your vehicle battery from losing charge. To switch it back on, switch the ignition on for a short period of time. INTERIOR LAMPS - VEHICLES WITH: PANORAMIC ROOF PANEL Side Mounted Lamp A Reading Lamps E112208 If you switch the ignition off, the reading lamps will switch off automatically after a short period of time to prevent your vehicle battery from losing charge. To switch them back on, switch the ignition on for a short period of time. E139419 C B Luggage Compartment Lamp A Reading lamp on and off switch The luggage compartment lamp will switch on and off automatically when you open and close the doors. If you unlock the doors with the remote control, they will switch on. They will switch off automatically after a short period of time. B Door function switch C All lamps on and off switch Press switch B to turn all lamps off when a door is open. Press the switch again to turn all lamps on. You can control all lamps using switch C. 72 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lighting Center Mounted Lamp B A E139420 D C A Right-hand side reading lamp on and off switch B Left-hand side reading lamp on and off switch C Door function switch D All lamps on and off switch Press switch C to turn all lamps off when a door is open. Press the switch again to turn all lamps on. You can control all lamps using switch D. Luggage Compartment Lamp The luggage compartment lamp will switch on and off automatically when you open and close the doors. If you unlock the doors with the remote control, they will switch on. They will switch off automatically after a short period of time. 73 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Windows and Mirrors Accessory Delay (If Equipped) POWER WINDOWS - VEHICLES WITH: ONE-TOUCH DOWN DRIVER WINDOW You can use the window switches for several minutes when you switch the ignition off or until you open either front door. WARNINGS Do not leave children unattended in your vehicle and do not let them play with the power windows. They may seriously injure themselves. POWER WINDOWS - VEHICLES WITH: REAR POWER WINDOWS When closing the power windows, you should verify they are free of obstructions and make sure that children and pets are not in the proximity of the window openings. WARNINGS Do not leave children unattended in your vehicle and do not let them play with the power windows. They may seriously injure themselves. When closing the power windows, you should verify they are free of obstructions and make sure that children and pets are not in the proximity of the window openings. E166915 Note: You may hear a pulsing noise when just one of the windows is open. Lower the opposite window slightly to reduce this noise. Press the switch to open the window. Lift the switch to close the window. E70848 One-Touch Down (If Equipped) Press the control to open the window. Press the switch fully and release it. Press again or lift it to stop the window. Lift the control to close the window. 74 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Windows and Mirrors Overriding the Bounce-Back Feature Note: You may hear a pulsing noise when just one of the windows is open. Lower the opposite window slightly to reduce this noise. WARNING When you override the bounce-back feature the window will not reverse if it detects an obstacle. Take care when closing the windows to avoid personal injury or damage to your vehicle. One-Touch Down (If Equipped) Press the control fully and release it. Press again or lift it to stop the window. One-Touch Up (If Equipped) Proceed as follows to override this protection feature when there is a resistance, for example in winter: Lift the control fully and release it. Press or lift it again to stop the window. 1. Close the window twice until it reaches the point of resistance and let it reverse. 2. Close the window a third time to the point of resistance. You disabled the bounce-back feature and you can now close the window manually. The window travels past the point of resistance and you can close it fully. Window Lock Contact an authorized dealer as soon as possible if the window does not close after the third attempt. Resetting the Bounce-Back Feature WARNING The bounce-back feature remains turned off until you reset the memory. E70850 Press the control to lock or unlock the rear window controls. It lights when the rear window controls lock. If you have disconnected the battery, you must reset the bounce-back memory separately for each window. Bounce-Back (If Equipped) 1. The window stops automatically while closing. It reverses some distance if there is an obstacle in the way. 2. 3. 4. 5. 75 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Lift and hold the control until the window is fully closed. Release the control. Lift and hold the control again for a few seconds. Release the control. Lift and hold the control again for a few seconds. Windows and Mirrors Global Opening (If Equipped) 6. Release the control. 7. Press and hold the control until the window is fully open. 8. Lift and hold the control until the window is fully closed. 9. Release the control. 10. Open the window and then try to close it automatically. 11. Repeat the procedure if the window does not close automatically. Accessory Delay (If Equipped) You can use the window controls for several minutes after switching off the ignition or until opening either front door. E71955 To open all the windows: GLOBAL OPENING AND CLOSING 1. Press and release the remote control unlock button. 2. Press and hold the remote control unlock button for at least three seconds. You can also operate the power windows with the ignition off using the global opening and global closing function. Note: Global opening will only operate for a short period of time after you have unlocked your vehicle using the remote control. Press the lock or unlock button to stop the opening function. Note: Global closing will only operate if you have set the memory correctly for each window. See Power Windows (page 74). WARNING Global Closing (If Equipped) Take care when using global closing. Failure to follow this warning could seriously increase the risk of injury or death. In an emergency, press the lock or unlock button immediately to stop. 76 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Windows and Mirrors C A B E70846 E71956 To close all the windows, press and hold the remote control lock button for at least three seconds. Press the lock or unlock button to stop the closing function. The bounce-back function is also on during global closing. A Left-hand mirror B Off C Right-hand mirror EXTERIOR MIRRORS Power Exterior Mirrors (If Equipped) WARNING E70847 Do not adjust the mirrors when your vehicle is moving. This could result in the loss of control of your vehicle, serious personal injury or death. Press the arrows to adjust the mirror. Note: Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum or ammonia-based cleaning products. Automatic Folding and Unfolding The mirrors will automatically fold or unfold when you use the key to lock or unlock your vehicle. Note: If you fold the mirrors using the manual fold button, you can only unfold them again manually. 77 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Windows and Mirrors Manual Folding and Unfolding Note: Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum or ammonia-based cleaning products. The power folding mirrors operate with the ignition on, and for several minutes after you switch the ignition off. You can adjust the interior mirror to your preference. Some mirrors also have a second pivot point. This lets you move the mirror head up or down and from side to side. Note: You can only fold the mirrors when the controller is set to position B. Note: Continuous folding and unfolding of the mirrors will cause them to overheat and shut down for a short time. This is to avoid permanent damage. Pull the tab below the mirror toward you to reduce glare at night. Auto-Dimming Mirror (If Equipped) Note: Do not block the sensors on the front and back of the mirror. Mirror performance may be affected. A rear center passenger or raised rear center head restraint may also block light from reaching the sensor. The mirror will dim automatically to reduce glare when bright lights are detected from behind your vehicle. It will automatically return to normal reflection when you select reverse gear to make sure you have a clear view when backing up. E165480 SUN SHADES Press the down arrow to fold or unfold the mirrors. WARNINGS Do not let children play with the sun shade or leave them unattended in the vehicle. They may seriously hurt themselves. Press the down arrow again to stop and reverse the direction of movement. Fold Away Exterior Mirrors Push the mirror toward the door window glass. Make sure that you fully engage the mirror in its support when returning it to its original position. When closing the sun shade, you should verify that it is free of obstructions and make sure that children and pets are not in the proximity of the sunshade. INTERIOR MIRROR The control is located in the overhead console. WARNING The sun shade has a one-touch open and close feature. To stop motion during one-touch operation, press the control a second time. Do not adjust the mirror when your vehicle is moving. 78 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Windows and Mirrors Opening and Closing the Sun Shade 3. Press and hold the front of the control to the first action point, until the sun shade fully opens. 4. Press and hold the rear of the control to the first action point, until the sun shade fully closes. If you do not complete Step 2 within 15 seconds of Step 1, the relearning function end. Switch the ignition off, wait for another 30 seconds and then switch the ignition back on again. Start the procedure again from the beginning. E138668 Fully press and release the front of the control to open the sun shade. Confirm that relearning was successful by opening and closing the sun shade. Fully press and release the rear of the control to close the sun shade. Bounce-Back The sun shade will stop automatically while closing. It will reverse some distance if there is an obstacle in the way. Sun Shade Relearning WARNING The bounce-back function is not active during this procedure. Make sure that there are no obstacles in the way of the moving sun shade. Note: You must start the relearning process within 30 seconds of switching the ignition on. In case the sun shade no longer opens or closes properly, follow this relearning procedure: 1. Press the front of the control to the first action point twice and release it within two seconds. 2. Press the rear of the control to the first action point twice and release it within two seconds. 79 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Instrument Cluster GAUGES E214458 A Information display B Speedometer C Engine coolant temperature gauge D Fuel gauge E Tachometer Vehicle Settings and Personalization Information Display See Personalized Settings (page 88). Odometer Engine Coolant Temperature Gauge Located in the bottom of the information display, it registers the accumulated distance your vehicle has traveled. WARNING Outside Air Temperature Never remove the coolant reservoir cap while the engine is running or hot. Steam and scalding liquids released from a hot cooling system can cause burns. Shows the outside air temperature. Trip Computer See Trip Computer (page 87). At normal operating temperature, the needle will remain in the center section. 80 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Instrument Cluster If the needle enters the red section, the engine is overheating. Stop the engine, switch the ignition off and determine the cause once the engine has cooled down. See Engine Coolant Check (page 198). WARNING LAMPS AND INDICATORS The following warning lamps and indicators will alert you to a vehicle condition that may become serious. Some lamps will illuminate when you start your vehicle to make sure they work. If any lamps remain on after starting your vehicle, refer to the respective system warning lamp for further information. Note: Do not restart the engine until the cause of overheating has been resolved. Fuel Gauge Switch the ignition on. The fuel gauge will indicate approximately how much remains in the fuel tank. The fuel gauge may vary slightly when your vehicle is moving or on a gradient. The arrow adjacent to the fuel pump symbol indicates on which side of the vehicle the fuel filler door is located. Note: Some warning indicators appear in the information display and function the same as a warning lamp but do not display when you start your vehicle. Airbag - Front Low Fuel Level Reminder If it fails to illuminate when you start your vehicle, continues to flash or remains on, it indicates a malfunction. Have the system checked by your authorized dealer. Vehicles with Trip Computer A low fuel level reminder displays and sounds when the distance to empty reaches 75 mi (120 km) to empty for MyKey, and at 50 mi (80 km), 25 mi (40 km), 10 mi (20 km) and 0 mi (0 km) for all vehicle keys. Anti-Lock Braking System If it illuminates when you are driving, this indicates a malfunction. You will continue to have the normal braking system (without ABS) unless the brake system warning lamp is also illuminated. Have the system checked by your authorized dealer. Vehicles without Trip Computer A low fuel level reminder displays and sounds when the fuel gauge needle is at 1/16th. Note: The low fuel warning and distance-to-empty warning can appear at different fuel gauge positions depending on fuel economy conditions. This variation is normal. Battery If it illuminates while driving, it indicates a malfunction. Switch off all unnecessary electrical equipment and have the system checked by your authorized dealer immediately. 81 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Instrument Cluster Blind Spot Monitor (If Equipped) Engine Oil It will illuminate when you switch this feature off or in conjunction E124823 with a message. See Blind Spot Information System (page 141). See Information Messages (page 88). If it illuminates with the engine running or when you are driving, this indicates a malfunction. Stop your vehicle as soon as it is safe to do so and switch the engine off. Check the engine oil level. See Engine Oil Check (page 197). Brake System E138644 Note: Do not resume your journey if it illuminates despite the level being correct. Have the system checked by your authorized dealer immediately. It will illuminate when you engage the parking brake with the ignition on. If it illuminates when you are driving, check that the parking brake is not engaged. If the parking brake is not engaged, this indicates low brake fluid level or a brake system malfunction. Have the system checked immediately by your authorized dealer. Fasten Safety Belt It will illuminate and a chime will sound to remind you to fasten your safety belt. See Seatbelt Reminder (page 32). WARNING Fog Lamps - Front (If Equipped) Driving your vehicle with the warning lamp on is dangerous. A significant decrease in braking performance may occur. It will take you longer to stop your vehicle. Have your vehicle checked by your authorized dealer immediately. Driving extended distances with the parking brake engaged can cause brake failure and the risk of personal injury. It will illuminate when you switch the front fog lamps on. High Beam It will illuminate when you switch the high beam headlamps on. It will flash when you use the headlamp flasher. Cruise Control (If Equipped) E71340 Information (If Equipped) It will illuminate when you switch this feature on. See Using Cruise Control (page 140). It will illuminate when a new message is stored in the information display. It will be red or amber in color depending on the severity of the message and will remain on until the cause of the message has been rectified. See Information Messages (page 88). Direction Indicator Illuminates when the left or right turn signal or the hazard warning flasher is turned on. If the indicators stay on or flash faster, check for a burned out bulb. See Changing a Bulb (page 206). 82 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Instrument Cluster Low Fuel Level WARNING Under engine misfire conditions, excessive exhaust temperatures could damage the catalytic converter, the fuel system, interior floor coverings or other vehicle components, possibly causing a fire. Have an authorized dealer service your vehicle immediately. It will illuminate when the fuel level is low or the fuel tank is nearly empty. Refuel as soon as possible. Low Tire Pressure Warning It will illuminate when your tire pressure is low. If the lamp remains on with the engine running or when driving, check your tire pressure as soon as possible. The service engine soon indicator light illuminates when the ignition is first turned on prior to engine start to check the bulb and to indicate whether the vehicle is ready for Inspection/Maintenance (I/M) testing. It will also illuminate momentarily when you switch the ignition on to confirm the lamp is functional. If it does not illuminate when you switch the ignition on, or begins to flash at any time, have the system checked by your authorized dealer. Normally, the service engine soon light will stay on until the engine is cranked, then turn itself off if no malfunctions are present. However, if after 15 seconds the service engine soon light blinks eight times, it means that the vehicle is not ready for I/M testing. See Emission Control System (page 123). Parking Lamps It will illuminate when you switch the parking lamps on. Traction and Stability Control It will flash when the system is active. If it remains illuminated E138639 or does not illuminate when you switch the ignition on, this indicates a malfunction. During a malfunction the system will switch off. Have the system checked by your authorized dealer immediately. Service Engine Soon If the service engine soon indicator light stays illuminated after the engine is started, it indicates that the On-Board Diagnostics (OBD-II) system has detected a malfunction of the vehicle emissions control system. Refer to On-Board Diagnostics (OBD-II) in the Fuel and Refueling chapter for more information about having your vehicle serviced. See Emission Control System (page 123). Traction and Stability Control Off It will illuminate when you switch the system off. It will go out when you switch the system back on or when you switch the ignition off. If the light is blinking, engine misfire is occurring which could damage your catalytic converter. Drive in a moderate fashion (avoid heavy acceleration and deceleration) and have your vehicle serviced immediately. 83 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Instrument Cluster AUDIBLE WARNINGS AND INDICATORS Key in Ignition Warning Chime Sounds when you open the driver's door and you have left the key in the ignition. Headlamps On Warning Chime Sounds when you remove the key from the ignition and open the driver door and you have left the headlamps or parking lamps on. Parking Brake On Warning Chime Sounds when you have left the parking brake on and drive your vehicle. If the warning chime remains on after you have released the parking brake, have your vehicle checked by an authorized dealer immediately. Automatic Transmission Warning Chime Sounds when you have not moved the transmission selector lever to park. A message will be shown in the display. 84 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays You can use the information display control on the steering wheel to adjust various system settings on your vehicle. The instrument panel will display the system settings. GENERAL INFORMATION WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. • Press the up or down arrow buttons to scroll through and highlight the options within a menu. Press the right arrow button to enter a submenu. Press the left arrow button to exit a submenu. Press the OK button to choose and confirm settings or messages. • • • Menu Structure - Information Display Information Display Controls Note: Some options may appear slightly different or not at all if the items are optional. E138659 1 Trip 1 and 2 Distance to E Trip Odometer Trip Timer Average Fuel Ford EcoMode Anticipation Speed 85 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays 1 Trip 1 and 2 Ford EcoMode Average Speed Outside Temp. All Value - Distance to E, Trip Odometer, Instantaneous Fuel and Average Fuel 1 See Trip Computer (page 87). Information MyKey MyKey Info System Check Settings Driver Assist Traction Ctrl Blindspot Cross traffic alrt Hill Start Assist Tire Monitor Lighting Auto Highbeam Rain Light DRL Hdlamp Delay Display Chimes Navigation info Language Choose your applicable setting Distance Choose your applicable setting Temperature Choose your applicable setting Information 86 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Settings Warning Convenience Compass Display Calibrate Set Zone MyKey Create MyKey Create MyKey Traction Ctrl Always On User selectable 911 Assist Always On User selectable Max Speed Choose your applicable setting Speed Warning Choose your applicable setting Volume Limiter Do Not Disturb Always On User selectable Clear MyKeys Clear MyKey CLOCK TRIP COMPUTER Type 1 Resetting the Trip Computer Press and hold OK on the current screen to reset the respective trip, distance, time and average fuel information. To adjust the clock, switch the ignition on and press buttons H or M on the information and entertainment display as necessary. Trip Odometer Type 2 Registers the distance traveled of individual journeys. Note: Use the information display to adjust the clock. See (page 85). Distance to Empty Indicates the approximate distance your vehicle will travel on the fuel remaining in the tank. Changes in driving pattern may cause the value to vary. 87 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Average Fuel INFORMATION MESSAGES Indicates the average fuel consumption since the function was last reset. Digital Speedometer The speed your vehicle is traveling at will display as a digital number. PERSONALIZED SETTINGS Measure Units To swap between imperial and metric units, scroll to this display and press the OK button. Swapping between imperial and metric units will affect the following displays: • Distance to empty. • Average fuel consumption. • Instantaneous fuel consumption. • Average speed. E130248 Press the OK button to acknowledge and remove some messages from the information display. Other messages will be removed automatically after a short time. Certain messages need to be confirmed before you can access the menus. Switching Chimes Off The following chimes can be switched off: • Warning messages. • Information messages. The message indicator illuminates to supplement some messages. It will be red or amber depending on the severity of the message and will remain on until the cause of the message has been rectified. Some messages will be supplemented by a system specific symbol with a message indicator. Note: Depending on the options on your vehicle, not all of the messages will display or be available. Certain messages may be abbreviated or shortened depending upon which instrument cluster type you have. 88 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Airbag Message Message Indicator Action Airbag fault Service now Amber Have your vehicle checked by an authorized dealer as soon as possible. Message Message Indicator Action Alarm activated Check Vehicle Amber Displays when the alarm has been triggered due to unauthorized entry. See Passive Anti-Theft System (page 58). Alarm fault Service required - Have your vehicle checked by an authorized dealer as soon as possible. Message Message Indicator Action Electrical system overvoltage Stop safely Red Stop your vehicle as soon as it is safe to do so and switch the ignition off. Have your vehicle checked by an authorized dealer as soon as possible. Battery low See manual Amber Displays to warn of a low battery condition. Turn off all unnecessary electrical accessories. Have your vehicle checked by an authorized dealer as soon as possible. Alarm Battery and Charging System 89 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Blind Spot Information and Cross Traffic Alert System Message Message Indicator Action BLIS Low visibility See manual Amber Displayed when the blind spot information system and cross traffic alert system sensors are blocked. See Blind Spot Information System (page 141). BLIS: X sensor fault Service required Amber Displayed when a fault with the system has occurred. Contact your authorized dealer as soon as possible. BLIS not available Trailer attached Amber Displayed when the system is not available due to trailer use. See Blind Spot Information System (page 141). Cross Traffic Vehicle coming from X Amber Displayed when the system detects a vehicle. See Blind Spot Information System (page 141). Cross Traffic Sensor blocked See manual Amber Displayed when the blind spot information system and cross traffic alert system sensors are blocked. See Blind Spot Information System (page 141). Cross Traffic fault Service required Amber Displays when the system requires service due to a malfunction. Contact your authorized dealer. Cross Traffic disabled Trailer attached - Displayed when the system is not available due to trailer use. See Blind Spot Information System (page 141). Doors Open Message Message Indicator Action Driver door ajar Red Vehicle is moving. Stop your vehicle as soon as safely possible and close. Driver side rear door ajar Red Vehicle is moving. Stop your vehicle as soon as safely possible and close. Passenger door ajar Red Vehicle is moving. Stop your vehicle as soon as safely possible and close. 90 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Message Message Indicator Action Passenger side rear door ajar Red Vehicle is moving. Stop your vehicle as soon as safely possible and close. Hood open Red Vehicle is moving. Stop your vehicle as soon as safely possible and close. Rear load compartment door ajar Red Vehicle is moving. Stop your vehicle as soon as safely possible and close. Emergency rear door ajar Red Vehicle is moving. Stop your vehicle as soon as safely possible and close. Driver door ajar - Vehicle not moving. Close. Driver side rear door ajar - Vehicle not moving. Close. Passenger door ajar - Vehicle not moving. Close. Passenger side rear door ajar - Vehicle not moving. Close. Hood open - Vehicle not moving. Close. Rear load compartment door ajar - Vehicle not moving. Close. Emergency rear door ajar - Vehicle not moving. Close. Message Message Indicator Action Engine fault Service now Amber Have your vehicle checked by an authorized dealer as soon as possible. High engine temperature Stop safely Red Displays when the engine temperature is too high. Stop your vehicle as soon as it is safe to do so, switch the ignition off and allow the engine to cool. If the problem persists, have your vehicle checked by an authorized dealer as soon as possible. See Engine Coolant Check (page 198). Engine 91 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Hill Start Assist Message Message Indicator Action Hill start assist not available Amber Displays when hill start assist is not available. Have your vehicle checked by an authorized dealer as soon as possible. See Hill Start Assist (page 130). Message Message Indicator Action Brake lamp Bulb fault - Displays when the brake lamp bulb has burned out. See Lighting (page 67). Low beam Bulb fault - Displays when the low beam headlamp bulb has burned out. See Lighting (page 67). Headlamp fault Service required Amber Displays when an electrical system problem occurs with the headlamp system. Have your vehicle checked by an authorized dealer as soon as possible. Message Message Indicator Action Oil change required - Displays when the engine oil life is depleted and requires a change. See Engine Oil Check (page 197). Brake fluid level low Service now Red Indicates the brake fluid level is low and the brake system should be inspected immediately. See Brake Fluid Check (page 200). Have your vehicle checked by an authorized dealer as soon as possible. Washer fluid level low - Displays when the washer fluid is low and needs to be refilled. See Washer Fluid Check (page 200). Lighting Maintenance 92 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Parking Aid Message Message Indicator Action Parking aid fault Service required Amber Displays when the system has detected a fault that requires service. Have your vehicle checked by an authorized dealer as soon as possible. See Rear Parking Aid (page 135). Message Message Indicator Action Park brake applied Red Displays when the parking brake is set, the engine is running and your vehicle speed is above 3 mph (5 km/h). If the warning stays on after the parking brake is released, have your vehicle checked by an authorized dealer as soon as possible. Message Message Indicator Action Press brake to start - Displays when you start your vehicle as a reminder to apply the brake. Cranking time exceeded - Displays when your vehicle fails to start. Parking Brake Starting System 93 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Information Displays Tire Pressure Monitoring System Message Message Indicator Action LOW Tire Pressure - Displays when one or more tires on your vehicle have low tire pressure. See Tire Pressure Monitoring System (page 238). Tire Pressure Monitor Fault - Displays when the tire pressure monitoring system is malfunctioning. If the warning stays on or continues to come on, see an authorized dealer. See Tire Pressure Monitoring System (page 238). Tire Pressure Sensor Fault - Displays when a tire pressure sensor is malfunctioning, or your spare tire is in use. Refer to the relevant chapter for information on how the system operates under these conditions. See Tire Pressure Monitoring System (page 238). If the warning stays on or continues to come on, see an authorized dealer as soon as possible. Message Message Indicator Action Traction control off - Displays when you switch the traction control system off. See Using Traction Control (page 132). Traction Control 94 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Climate Control Air Conditioning PRINCIPLE OF OPERATION The system directs air through the evaporator for cooling. The evaporator extracts humidity from the air to help keep the windows free of mist. The system directs the resulting condensation to the outside of your vehicle, which may cause a small pool to form under your vehicle. This is normal. Outside Air Keep the air intakes in front of the windshield free from obstruction (such as snow or leaves) to allow the climate control system to function effectively. Recirculated Air Note: The air conditioning operates only when the temperature is above 39°F (4°C). WARNING Prolonged use of recirculated air may cause the windows to mist up. If the windows mist up, follow the settings for demisting the windshield. Note: When you use air conditioning, your vehicle uses more fuel. AIR VENTS The air currently in the passenger compartment recirculates. Outside air does not enter your vehicle. Center Air Vents Heating Heating performance depends on the temperature of the engine coolant. General Information on Controlling the Interior Climate Fully close all the windows. Warming the Interior Direct the air toward your feet. In cold or humid weather conditions, direct some of the air toward the windshield and the door windows. Cooling the Interior Direct the air toward your face. E132995 To close the air vent, turn the thumbwheel above the vent fully downward. 95 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Climate Control Side Air Vents To close the air vent, slide the airflow direction control fully downward. E163442 MANUAL CLIMATE CONTROL E211736 96 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Climate Control A Fan speed control: Adjust the volume of air circulated in the vehicle. B Recirculated air: Press the button to switch between outside air and recirculated air. The air currently in the passenger compartment recirculates. This can reduce the time needed to cool the interior and reduce unwanted odors from entering your vehicle. C Temperature control: Controls the temperature of the air circulated in your vehicle. D A/C: Press the button to switch the air conditioning on or off. Use air conditioning with recirculated air to improve cooling performance and efficiency. E Air distribution control: Adjust the control to turn airflow from the windshield, instrument panel, or footwell vents on or off. AUTOMATIC CLIMATE CONTROL E141422 A AUTO: Press the button to select automatic operation. The system automatically controls the temperature, amount and distribution of the airflow to reach and maintain your previously selected temperature. Adjust the control to increase or decrease the air temperature for the driver side of the vehicle. B Fan speed control: Adjust the volume of air circulated in the vehicle. C Power: Press the button to switch the system on and off. When the system is off, it prevents outside air from entering the vehicle. 97 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Climate Control D MAX Defrost: Press the button to switch on defrost. Outside air flows through the windshield vents, air conditioning automatically turns on, and fan automatically adjusts to the highest speed. You can also use this setting to defrost and clear the windshield of a thin covering of ice. The heated rear window also automatically turns on when you select maximum defrost. Note: To prevent window fogging, you cannot select recirculated air when maximum defrost is on. E MAX A/C: Press the button to maximize cooling. Recirculated air flows through the instrument panel vents, air conditioning automatically turns on, and the fan automatically adjusts to the highest speed. Adjust the control to increase or decrease the air temperature for the passenger side of the vehicle. This turns on dual zone. F Recirculated air: Press the button to switch between outside air and recirculated air. When you select recirculated air, the air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior (when used with A/C) and may reduce unwanted odors from entering your vehicle. Note: Recirculated air may turn off automatically (or be prevented from turning on) in all airflow modes except MAX A/C to reduce risk of fogging. Recirculated air may also turn on and off automatically in Panel or Panel and Floor airflow modes during hot weather in order to improve cooling efficiency. G Air distribution control: Adjust the control to turn airflow from the windshield, instrument panel, or footwell vents on or off. You can distribute air through any combination of these vents. H A/C: Press the button to switch the air conditioning on or off. Use air conditioning with recirculated air to improve cooling performance and efficiency. Note: In certain conditions (for example, maximum defrost), the air conditioning compressor may continue to operate even though the air conditioning is switched off. 98 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Climate Control Temperature Control Switching Mono Mode Back On Press and hold the AUTO button. The passenger side temperature is adjusted to the driver side temperature setting. HINTS ON CONTROLLING THE INTERIOR CLIMATE General Hints Note: Prolonged use of recirculated air may cause the windows to fog up. E133115 Note: A small amount of air may be felt from the footwell air vents regardless of the air distribution setting. You can set the temperature between 60°F (15.5°C) and 85°F (29.5°C). In position LO, the system switches to permanent cooling. In position HI, the system switches to permanent heating. Note: To reduce humidity build-up inside your vehicle, do not drive with the system switched off or with recirculated air always switched on. Note: If you select either position LO or HI, the system does not regulate a stable temperature. Note: Do not place objects under the front seats as this may interfere with the airflow to the rear seats. Mono Mode Note: Keep the air intakes in front of the windshield free from obstruction (such as snow or leaves) to allow the climate control system to function effectively. In this mode, the temperature settings for both the driver side and passenger side are linked. If you adjust the setting using the rotary control on the driver side, the system adjusts the temperature to the same setting on the passenger side. Note: To reduce fogging of the windshield during humid weather, adjust the air distribution control to the windshield air vents position. Increase the temperature and fan speed and press the A/C button to improve clearing, if required. Switching Mono Mode Off Select a temperature for the passenger side using the rotary control on the passenger side. Mono mode automatically switches off. The temperature on the driver side remains unchanged. You can now adjust the driver side and passenger side temperatures independently. The temperature settings for each side are shown in the display. Heating the Interior Quickly • • • 99 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Adjust the fan speed to the highest speed setting. Adjust the temperature control to the highest setting. Adjust the air distribution control to the footwell air vents position. Climate Control Recommended Settings for Heating • • • • • Adjust the fan speed to the second speed setting. Adjust the temperature control to the midway point of the hot settings. Adjust the air distribution control to the footwell and windshield air vents position. Side Window Defogging in Cold Weather • Cooling the Interior Quickly • • • • • Adjust the fan speed to the highest speed setting. Adjust the temperature control to the MAX A/C position. Adjust the air distribution control to the instrument panel air vents position. • • • Recommended Settings for Cooling • • • Adjust the air distribution control to the instrument panel and windshield air vents positions. Press the A/C button. Adjust the temperature control to the desired setting. Adjust the fan speed to the highest setting. Direct the instrument panel side air vents toward the side windows. Close the instrument panel vents. Maximum Cooling Performance in Instrument Panel or Instrument Panel and Footwell Positions Adjust the fan speed to the second speed setting. Adjust the temperature control to the midway point of the cold settings. Adjust the air distribution control to the instrument panel air vents position. • • • Vehicle Stationary for Extended Periods During Extreme High Ambient Temperatures • • Adjust the temperature control to the MAX A/C position. Adjust the fan speed to the lowest speed setting. Apply the parking brake. Move the transmission selector lever to position P or neutral. 100 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Adjust the temperature control to the lowest setting. Press the A/C and recirculated air buttons. Adjust the fan speed to the highest setting initially and then adjust it to suit the desired comfort level. Climate Control REAR PASSENGER CLIMATE CONTROLS A B E175829 A Fan speed control: Adjusts the volume of air circulated in the vehicle. B Temperature and air distribution control: Controls the temperature of the air circulated in your vehicle. Adjust to select the desired temperature and distribution. Cool air distributes through the top air vents and warm air distributes through the rear floor vents. Note: Switch the air conditioning on to cool the air through the rear air vents. HEATED WINDOWS AND MIRRORS Note: Make sure the engine is running before operating the heated windows. A B E170373 101 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing A Heated windshield. B Heated rear window or heated exterior mirrors. Climate Control Heated Windshield (If Equipped) CABIN AIR FILTER Press the button to clear the heated windshield of thin ice and fog. Press the button again to switch it off. The heated windshield automatically turns off after a short period of time. Your vehicle is equipped with a cabin air filter. It is located behind the center console. If your vehicle has rear climate control. The cabin air filter is under the driver seat. The particulate filtration system reduces the concentration of airborne particles such as dust, spores and pollen in the air supplied to the interior of your vehicle. Heated Rear Window Press the button to clear the heated rear window of thin ice and fog. The heated rear window will automatically turn off after a short period of time. E72507 Note: Make sure you have a cabin air filter installed at all times. This prevents foreign objects from entering the system. Running the system without a filter in place could result in degradation or damage to the system. Note: Do not use razor blades or other sharp objects to clean or remove decals from the inside of the heated rear window. The vehicle warranty does not cover damage caused to the heated rear window grid lines. The particulate filtration system gives you and your passengers the following benefits: • It improves your driving comfort by reducing particle concentration. • It improves the interior compartment cleanliness. • It protects the climate control components from particle deposits. Heated Exterior Mirrors (If Equipped) Press the button to clear the heated exterior mirrors of thin ice and fog. They will automatically turn off after a short period of time. Note: On vehicles without a heated exterior mirror switch, they will turn on automatically when you switch the heated rear window on. Replace the filter element at regular intervals. See Replacement Parts Recommendation (page 11). For additional cabin air filter information, or to replace the filter element, see an authorized dealer. Note: On vehicles without a heated rear window, the heated exterior mirrors button may replace the heated rear window button. Note: Do not remove ice from the mirror glass with a scraper. Do not adjust a frozen in place mirror glass. This may cause damage to the mirror glass or the heated exterior mirror assembly. Note: Cleaning your windows and mirrors. See Vehicle Care (page 214). 102 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats We recommend that you follow these guidelines: • Sit in an upright position with the base of your spine as far back as possible. • Do not recline the seat backrest more than 30 degrees. • Adjust the head restraint so that the top of it is level with the top of your head and as far forward as possible. Make sure that you remain comfortable. • Keep sufficient distance between yourself and the steering wheel. We recommend a minimum of 10 inches (25 centimeters) between your breastbone and the airbag cover. • Hold the steering wheel with your arms slightly bent. • Bend your legs slightly so that you can press the pedals fully. • Position the shoulder strap of the safety belt over the center of your shoulder and position the lap strap tightly across your hips. SITTING IN THE CORRECT POSITION WARNINGS Do not recline the seat backrest too far as this can cause the occupant to slide under the safety belt, resulting in serious injury in the event of a crash. Sitting improperly, out of position or with the seat backrest reclined too far, can result in serious injury or death in the event of a crash. Always sit upright against your seat backrest, with your feet on the floor. Do not place objects higher than the seat backrest to reduce the risk of serious injury in the event of a crash or during heavy braking. Make sure that your driving position is comfortable and that you can maintain full control of your vehicle. HEAD RESTRAINTS WARNINGS Adjust the head restraints for all passengers before you drive your vehicle. This will help minimize the risk of neck injury in the event of a crash. Do not adjust the head restraints when your vehicle is moving. E68595 When you use them properly, the seat, head restraint, safety belt and airbags will provide optimum protection in the event of a crash. The head restraint is a safety device. Whenever possible it should be installed and properly adjusted when the seat is occupied. An improperly adjusted head restraint may not adequately protect an occupant during an impact from the rear. 103 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats Second Row Center Head Restraint and Third Row Head Restraints WARNINGS Install the head restraint properly to help minimize the risk of neck injury in the event of a crash. Note: Adjust the seat backrest to an upright driving position before adjusting the head restraint. Adjust the head restraint so that the top of it is level with the top of your head and as far forward as possible. Make sure that you remain comfortable. If you are extremely tall, adjust the head restraint to its highest position. E138645 Front Seat Head Restraint The head restraints consist of: A Energy absorbing head restraint. B Steel stems. C Guide sleeve adjust and unlock button. D Guide sleeve unlock and remove button. Adjusting the Head Restraint E138642 Raising the Head Restraint Second Row Outboard Head Restraints Pull the head restraint up. Lowering the Head Restraint 1. Press and hold button C. 2. Push the head restraint down. Removing the Head Restraint 1. Pull the head restraint up until it reaches its highest position. 2. Press and hold buttons C and D. 3. Pull the head restraint up. E153105 Installing the Head Restraint Align the steel stems into the guide sleeves and push the head restraint down until it locks. 104 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats Moving the Seat Backward and Forward Tilting Head Restraints (If Equipped) The head restraints tilt for extra comfort. To tilt the head restraint, do the following: WARNING Rock the seat backward and forward after releasing the lever to make sure that it is fully engaged in its catch. An unlatched seat can be dangerous in a crash and could result in serious personal injury or death. E144727 1. Adjust the seat backrest to an upright driving or riding position. 2. Pivot the head restraint forward toward your head to the desired position. After the head restraint reaches the forward-most tilt position, pivot it forward again to release it to the rearward, un-tilted position. E130249 Adjusting the Lumbar Support Equipped) MANUAL SEATS WARNINGS Do not adjust the driver seat or seatback when your vehicle is moving. Failure to follow this warning could result in serious personal injury or death. Do not place cargo or any objects behind the seatback before returning it to the original position. Pull on the seatback to make sure that it has fully latched after returning the seatback to its original position. An unlatched seat may become dangerous if you stop suddenly or have a crash. E142199 105 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing (If Seats Adjusting the Height of the Driver Seat (If Equipped) WARNINGS Do not sit behind a seat that you fold forward. This can increase the risk of serious personal injury in a crash. E70730 Recline Adjustment (If Equipped) E167549 1. Lift the lever. 2. Fold the seatback forward. POWER SEATS WARNINGS Do not adjust the driver's seat or seatback when your vehicle is moving. E189283 Folding the Seatback Do not place cargo or any objects behind the seatback before returning it to the original position. WARNINGS When folding the seatback down, take care not to get your fingers caught between the seatback and seat frame. Failure to follow this warning could result in serious personal injury. 106 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats E167101 Type 1 REAR SEATS Folding the Seat Forward WARNINGS Do not use the bench seats as a bed when your vehicle is moving. Failure to follow this warning could result in serious personal injury or death. When folding or unfolding the seats take care not to get your fingers caught between the seatback and seat frame. Failure to follow this warning could result in serious personal injury. 2 Do not place objects on a folded seat. Hard objects may become projectiles in a crash or sudden stop, which may increase the risk of serious personal injury. 1 E167551 1. Pull the strap on the side of the seatback. 2. Fold the seatback forward. Note: Fully lower the head restraint when folding the seats. See Head Restraints (page 103). 107 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats 4 3. Unfold the seat back backward and lock into position. 3 Removing the Seats 3 E167552 3. Pull the large strap on the rear of the seatback. 4. Raise the seat. 1 2 5 E168682 E167553 1. Raise the seat. 2. Rotate the locking lever. 3. Remove the seat. 5. Lift the support rod and connect it to the seat frame. This prevents the seat from falling backward. Note: Rear row occupants can sit next to a seat in the same row that has the seatback in the folded position, but not when the seat is in the tilted position. Refitting the Seat 1. Align the seat catches, push the seat down and lock into position. 2. Unfold the seat backward and lock into position. 3. Unfold the seat back backward and lock into position. Unfolding the Seat 1. Disconnect the support rod from the seat frame. 2. Unfold the seat backward and lock into position. 108 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats Type 2 3 3 Second Row Seats Folding the Seat Flat 1 4 E167555 3. Pull the large strap on the rear of the seatback. 4. Move the seat forward to the lowered position, then push down on the center of the seatback to lock the latches. Note: A distinct click will be heard when the seat is locked in the lowered position. 2 1 Note: Rear row occupants can sit next to a seat in the same row that has the seatback in the folded position, but not when the seat is in the tilted position. E167554 Note: Fully lower the head restraint when folding the seats. See Head Restraints (page 103). 1. Pull the strap on the side of the seatback. 2. Fold the seatback forward, then push down on the center of the seatback to lock the latches. 109 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats Unfolding the Seat 2 1 1 2 2 1 E169637 E167640 1. Folding the Seat Flat Pull the large strap on the rear of the seatback, lift the seat and push down to lock into position. 2. Pull the short strap on the rear of the seatback, unfold the seat back backward and lock into position. Push down in the center of the seat to make sure the latches are locked. Note: You cannot unfold the seat backrest if a red flag is visible on the large strap. Make sure the seat is locked and the red flag is not visible. 1. Move the seat fully backward. 2 3 Third Row Seats 3 Moving the Seat Backward and Forward WARNING Rock the seat backward and forward after releasing the lever to make sure that it is locked into position. A seat that it is not locked into position can be dangerous in a crash and could cause serious personal injury or death. 2 E167642 2. Pull the strap on the rear of the seat cushion. 3. Fold the seat cushion forward. 110 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats Creating a Level Load Floor 5 4 E167643 E167645 4. Pull the strap on the rear of the seatback. 5. Fold the seatback forward. The carpeted cover is held in position by magnets. Fold the carpeted cover forward to cover up the folded seats. Unfolding the Seat HEATED SEATS WARNING People who are unable to feel pain to their skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions, must exercise care when using the heated seat. The heated seat may cause burns even at low temperatures, especially if used for long periods of time. Do not place anything on the seat that insulates against heat, such as a blanket or cushion. This may cause the heated seat to overheat. Do not puncture the seat with pins, needles or other pointed objects. This may damage the heating element which may cause the heated seat to overheat. An overheated seat may cause serious personal injury. 1 1 E167644 1. Pull the strap on the rear of the seatback. 2. Unfold the seat back backward and lock into position. 3. Unfold the seat cushion backward and lock into position. 111 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Seats Do not do the following: • Place heavy objects on the seat. • Operate the heated seat if water or any other liquid is spilled on the seat. Allow the seat to dry thoroughly. • Operate the heated seats unless the engine is running. Doing so can cause the battery to lose charge. Fold the armrest down to use the armrest and cup holder. E168588 Adjust the control to the desired heat setting. REAR SEAT ARMREST E165004 112 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Auxiliary Power Points 12 Volt DC Power Point Locations WARNINGS Do not plug optional electrical accessories into the cigar lighter socket. Incorrect use of the cigar lighter can cause damage not covered by the vehicle warranty, and can result in fire or serious injury. Power points may be in the following locations: • Front of the floor console. • Rear of the floor console. • Right hand side of the luggage compartment. • Instrument panel cluster storage compartment. Do not use a power point for operating a cigar lighter. Incorrect use of the power points can cause damage not covered by the vehicle warranty, and can result in fire or serious injury. CIGAR LIGHTER Note: When you switch the ignition on, you can use the socket to power 12 volt appliances with a maximum current rating of 15 amps. If the power supply does not work after you switch the ignition off, switch the ignition on. Note: Do not hang any accessory from the accessory plug. Note: Do not use the power point over the vehicle capacity of 12 volt DC 180 watts or a fuse may blow. E103382 Press the element in to use the cigar lighter. It will pop out automatically. Note: Always keep the power point caps closed when not in use. Note: Do not hold the cigar lighter element pressed in. Do not insert objects other than an accessory plug into the power point. This will damage the power point and blow the fuse. Note: If the power supply does not work after you switch the ignition off, switch the ignition on. Run the vehicle for full capacity use of the power point. Note: If you use the socket when the engine is not running, the battery may lose charge. To prevent the battery from running out of charge: • Do not use the power point longer than necessary when the vehicle is not running. • Do not leave devices plugged in overnight or when you park your vehicle for extended periods. Note: When you switch the ignition on, you can use the socket to power 12 volt appliances with a maximum current rating of 15 amps. 113 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Storage Compartments OVERHEAD CONSOLE CUP HOLDERS WARNINGS Do not place hot drinks in the cup holders when your vehicle is moving. WARNING Do not place heavy objects in the storage compartment. Heavy objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. Make sure that cups placed in the holders do not obstruct your vision while driving. CENTER CONSOLE Stow items in the cupholder carefully as items may become loose during hard braking, acceleration or collisions, including hot drinks which may spill. Available console features include: E175398 A B Rear Door Storage Compartment (If Equipped) C E169534 A Cupholder B Storage compartment with auxiliary input jack and USB port C Auxiliary power point E188482 114 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Starting and Stopping the Engine GENERAL INFORMATION IGNITION SWITCH WARNINGS Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. Do not park, idle or drive your vehicle on dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, creating the risk of fire. E72128 0 (off) - The ignition is off. Note: When you switch the ignition off and leave your vehicle, do not leave your key in the ignition. This could cause your vehicle battery to lose charge. Do not start the engine in a closed garage or in other enclosed areas. Exhaust fumes can be toxic. Always open the garage door before you start the engine. Note: To switch the engine off when your vehicle is moving, move the transmission selector lever to position N. Use the brakes to bring the vehicle to a safe stop. After your vehicle has stopped, switch the engine off and move the transmission selector lever to position P. Turn the key to position 0 or I. If you smell exhaust fumes inside your vehicle, have your vehicle checked by an authorized dealer immediately. Do not drive your vehicle if you smell exhaust fumes. I (accessory) - Allows the electrical accessories such as the radio to operate while the engine is not running. If you disconnect the battery, your vehicle may exhibit some unusual driving characteristics for approximately 5 miles (8 kilometers) after you reconnect it. This is because the engine management system must realign itself with the engine. You can disregard any unusual driving characteristics during this period. Note: Do not leave the ignition key in this position for too long. This could cause your vehicle battery to lose charge. II (on) - All electrical circuits operational. Warning lamps and indicators are illuminated. The powertrain control system meets all Canadian interference-causing equipment standard requirements regulating the impulse electrical field or radio noise. III (start) - cranks the engine. Release the key as soon as the engine starts. When you start the engine, avoid pressing the accelerator pedal before and during operation. Only use the accelerator pedal when you have difficulty starting the engine. 115 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Starting and Stopping the Engine The idle speed will vary depending on certain factors. These include vehicle component and ambient temperatures as well as electrical and climate system demands. STARTING A GASOLINE ENGINE Before starting the engine check the following: • Make sure all occupants have fastened their safety belts. • Make sure the headlamps and electrical accessories are off. • Make sure the parking brake is on. • Make sure the transmission is in park (P). Cold or Hot Engine If the engine does not start within 10 seconds, wait for a short period and try again. If the engine does not start after three attempts, wait 10 seconds and follow the flooded engine procedure. When you start the engine, the idle speed increases, this helps to warm up the engine. If the engine idle speed does not slow down automatically, have your vehicle checked by an authorized dealer. If you have difficulty starting the engine when the temperature is below -13°F (-25°C), press the accelerator pedal to the mid-way point of its travel and try again. Flooded Engine Note: Do not touch the accelerator pedal. 1. Shift into park (P). 2. Fully depress the accelerator pedal and hold it there. 3. Start the engine. Note: If the engine does not start, repeat the cold or hot engine procedure. 1. Fully press the brake pedal. 2. Turn the key to the on position to switch the ignition on. 3. Turn the key to the start position to start your vehicle. Release the key when the engine starts. Note: You can only operate the starter for a limited period of time, for example 10 seconds. The number of start attempts is limited to approximately six. If you exceed this limit, the system will not allow you to try again until a period of time has elapsed, for example 30 minutes. SWITCHING OFF THE ENGINE Vehicles With a Turbocharger WARNING Do not switch the engine off when it is running at high speed. If you do, the turbocharger will continue running after the engine oil pressure has dropped to zero. This will lead to premature turbocharger bearing wear. Engine Idle Speed after Starting The speed at which the engine idles immediately after starting will adjust automatically to minimize vehicle emissions and maximize cabin comfort and fuel economy. Release the accelerator pedal. Wait until the engine has reached idle speed and then switch it off. 116 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Starting and Stopping the Engine • • ENGINE BLOCK HEATER WARNINGS Failure to follow engine block heater instructions could result in property damage or serious personal injury. • Do not use your heater with ungrounded electrical systems or two-pronged adapters. There is a risk of electrical shock. • • Do not fully close the hood, or allow it to drop under its own weight when using the engine block heater. This could damage the power cable and may cause an electrical short resulting in fire, injury and property damage. • Note: The heater is most effective when outdoor temperatures are below 0°F (-18°C). • The heater acts as a starting aid by warming the engine coolant. This allows the climate control system to respond quickly. The equipment includes a heater element (installed in the engine block) and a wire harness. You can connect the system to a grounded 120-volt AC electrical source. Do not use multiple extension cords. Make sure that when in operation, the extension cord plug and heater cord plug connections are free and clear of water. This could cause an electric shock or fire. Make sure your vehicle is parked in a clean area, clear of combustibles. Make sure the heater, heater cord and extension cord are firmly connected. Check for heat anywhere in the electrical hookup once the system has been operating for approximately 30 minutes. Make sure the system is unplugged and properly stowed before starting and driving your vehicle. Make sure the protective cover seals the prongs of the block heater cord plug when not in use. Make sure the heater system is checked for proper operation before winter. Using the Engine Block Heater Make sure the receptacle terminals are clean and dry prior to use. Clean them with a dry cloth if necessary. The heater uses 0.4 to 1.0 kilowatt-hours of energy per hour of use. The system does not have a thermostat. It achieves maximum temperature after approximately three hours of operation. Using the heater longer than three hours does not improve system performance and unnecessarily uses electricity. We recommend that you do the following for a safe and correct operation: • Use a 16-gauge outdoor extension cord that is product certified by Underwriter’s Laboratory (UL) or Canadian Standards Association (CSA). This extension cord must be suitable for use outdoors, in cold temperatures, and be clearly marked Suitable for Use with Outdoor Appliances. Do not use an indoor extension cord outdoors. This could result in an electric shock or become a fire hazard. • Use as short an extension cord as possible. 117 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuel and Refueling • SAFETY PRECAUTIONS WARNINGS Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. The fuel system may be under pressure. If you hear a hissing sound near the fuel filler door (Easy Fuel capless fuel system), do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. • Automotive fuels can cause serious injury or death if misused or mishandled. • Flow of fuel through a fuel pump nozzle can produce static electricity. This can cause a fire if you are filling an ungrounded fuel container. • Fuel ethanol and gasoline may contain benzene, which is a cancer-causing agent. When refueling always shut the engine off and never allow sparks or open flames near the filler neck. Never smoke or use a cell phone while refueling. Fuel vapor is extremely hazardous under certain conditions. Avoid inhaling excess fumes. • Observe the following guidelines when handling automotive fuel: • • Extinguish all smoking materials and any open flames before refueling your vehicle. Always turn off the vehicle before refueling. 118 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Automotive fuels can be harmful or fatal if swallowed. Fuel such as gasoline is highly toxic and if swallowed can cause death or permanent injury. If fuel is swallowed, call a physician immediately, even if no symptoms are immediately apparent. The toxic effects of fuel may not be visible for hours. Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind can lead to eye and respiratory tract irritation. In severe cases, excessive or prolonged breathing of fuel vapor can cause serious illness and permanent injury. Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes, remove contact lenses (if worn), flush with water for 15 minutes and seek medical attention. Failure to seek proper medical attention could lead to permanent injury. Fuels can also be harmful if absorbed through the skin. If fuel is splashed on the skin, clothing or both, promptly remove contaminated clothing and wash skin thoroughly with soap and water. Repeated or prolonged skin contact with fuel liquid or vapor causes skin irritation. Be particularly careful if you are taking “Antabuse” or other forms of disulfiram for the treatment of alcoholism. Breathing gasoline vapors, or skin contact could cause an adverse reaction. In sensitive individuals, serious personal injury or sickness may result. If fuel is splashed on the skin, promptly wash skin thoroughly with soap and water. Consult a physician immediately if you experience an adverse reaction. Fuel and Refueling • FUEL QUALITY Choosing the Right Fuel • Fuels containing the octane booster additive, methylcyclopentadienyl manganese tricarbonyl (MMT). Leaded fuel (using leaded fuel is prohibited by law). The use of fuels with metallic compounds such as methylcyclopentadienyl manganese tricarbonyl (commonly known as MMT), which is a manganese-based fuel additive, will impair engine performance and affect the emission control system. E161513 Do not be concerned if the engine sometimes knocks lightly. However, if the engine knocks heavily while using fuel with the recommended octane rating, contact an authorized dealer to prevent any engine damage. We recommend regular unleaded gasoline with a pump (R+M)/2 octane rating of 87. Some fuel stations offer fuels posted as regular unleaded gasoline with an octane rating below 87, particularly in high altitude areas. We do not recommend fuels with an octane rating below 87. FUEL QUALITY - E85 For vehicles with EcoBoost engines, to provide improved performance, we recommend premium fuel for severe duty usage such as trailer tow. Choosing the Right Fuel - Flex Fuel Vehicles Do not use any fuel other than those recommended because they could lead to engine damage that may not be covered by the vehicle Warranty. Note: Use of any fuel other than those recommended can impair the emission control system and cause a loss of vehicle performance. E161513 Do not use: • Diesel fuel. • Fuels containing kerosene or paraffin. • Fuel containing more than 15% ethanol or E85 fuel. • Fuels containing methanol. • Fuels containing metallic-based additives, including manganese-based compounds. Use regular unleaded gasoline with a minimum pump (R+M)/2 octane rating of 87, or regular unleaded gasoline blended with a maximum of 85% ethanol (E85). Flex fuel vehicles have a yellow fuel filler cap or the fuel tank filler pipe will have a yellow housing or bezel. Some fuel stations offer fuels posted as regular unleaded gasoline with an octane rating below 87, particularly in high altitude areas. Fuels with octane levels below 87 are not recommended. 119 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuel and Refueling Do not use any fuel other than those recommended because they could lead to engine damage that may not be covered by the vehicle Warranty. • Note: Use of any fuel other than those recommended can impair the emission control system and cause a loss of vehicle performance. • Do not use: • Diesel fuel. • Fuels containing kerosene or paraffin. • Fuels containing more than 85% ethanol or E100 fuel. • Fuels containing methanol. • Fuels containing metallic-based additives, including manganese-based compounds. • Fuels containing the octane booster additive, methylcyclopentadienyl manganese tricarbonyl (MMT). • Leaded fuel (using leaded fuel is prohibited by law). You may need to cycle the ignition from off to on several times after refueling to allow the fuel system to pump the fuel from the tank to the engine. On restarting, cranking time will take a few seconds longer than normal. With keyless ignition, just start the engine. Crank time will be longer than usual. Normally, adding 1 gallon (3.8 liters) of fuel is enough to restart the engine. If your vehicle is out of fuel and on a steep grade, more than 1 gallon (3.8 liters) may be required. Refilling With a Portable Fuel Container WARNINGS Do not insert the nozzle of portable fuel containers or aftermarket funnels into the capless fuel system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, which could result in serious personal injury. The use of fuels with metallic compounds such as methylcyclopentadienyl manganese tricarbonyl (commonly known as MMT), which is a manganese-based fuel additive, will impair engine performance and affect the emission control system. Do not try to pry open or push open the capless fuel system with foreign objects. This could damage the fuel system and its seal and cause injury to you or others. Note: Do not use aftermarket funnels; they will not work with the capless fuel system and can damage it. The included funnel has been specially designed to work safely with your vehicle. Do not be concerned if the engine sometimes knocks lightly. However, if the engine knocks heavily while using fuel with the recommended octane rating, contact an authorized dealer to prevent any engine damage. Use the following guidelines to avoid electrostatic charge build-up when filling an ungrounded fuel container: RUNNING OUT OF FUEL • Avoid running out of fuel because this situation may have an adverse effect on powertrain components. • If you have run out of fuel: 120 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Place approved fuel container on the ground. Do not fill a fuel container while it is in the vehicle (including the cargo area). Fuel and Refueling • • Keep the fuel pump nozzle in contact with the fuel container while filling. Do not use a device that would hold the fuel pump handle in the fill position. WARNINGS Do not smoke if you are near fuel or refueling your vehicle. Keep sparks, flames and smoking materials away from fuel. When filling your vehicle’s fuel tank from a portable fuel container, use the funnel included with your vehicle. Stay outside your vehicle and do not leave the fuel pump unattended when refueling your vehicle. This is against the law in some places. Keep children away from the fuel pump; never let children pump fuel. Do not use personal electronic devices while refueling. Use the following guidelines to avoid electrostatic charge build-up when filling an ungrounded fuel container: E142668 • 1. Locate the plastic funnel in the glove box. 2. Slowly insert the funnel into the capless fuel system. 3. Fill your vehicle with fuel from the portable fuel container. 4. When done, clean the funnel or properly dispose of it. Extra funnels can be purchased from your authorized dealer if you choose to dispose of the funnel. • • • Place approved fuel container on the ground. Do not fill a fuel container while it is in the vehicle (including the cargo area). Keep the fuel pump nozzle in contact with the fuel container while filling. Do not use a device that would hold the fuel pump handle in the fill position. Easy Fuel™ Capless Fuel System WARNING The fuel system may be under pressure. If you hear a hissing sound near the fuel filler door, do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. REFUELING WARNINGS Fuel vapor burns violently and a fuel fire can cause severe injuries. Read and follow all the instructions on the pump island. When fueling your vehicle: 1. Put the vehicle in P (Park) and turn the ignition off. 2. Open the fuel filler door. Turn off your engine when you are refueling. 121 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuel and Refueling If the fuel fill inlet was not properly closed, a service engine warning lamp may appear on the instrument cluster. At the next opportunity, do the following: 1. Safely pull off the road. 2. Put the vehicle in P (Park) and turn the ignition off. 3. Open the fuel filler door and remove any visible debris from the fuel fill opening. 4. Insert either the fuel fill nozzle or the fuel fill funnel provided with the vehicle several times to allow the inlet to close properly. This will dislodge any debris preventing the inlet from sealing. E156032 3. Slowly insert the fuel filler nozzle fully into the fuel system, and leave the nozzle fully inserted to open both doors until you are done pumping. Hold handle higher during insertion for easier access. If this action corrects the problem, the warning lamp may not reset immediately. It may take several driving cycles for the warning lamp to turn off. A driving cycle consists of an engine start-up (after four or more hours with the engine off) followed by city or highway driving. FUEL CONSUMPTION Note: The amount of usable fuel in the empty reserve varies and should not be relied upon to increase driving range. When refueling your vehicle after the fuel gauge indicates empty, you might not be able to refuel the full amount of the advertised capacity of the fuel tank due to the empty reserve still present in the tank. E154765 4. After you are done pumping fuel, slowly remove the fuel filler nozzle—allow about five to ten seconds after pumping fuel before removing the fuel filler nozzle. This allows residual fuel to drain back into the fuel tank and not spill onto the vehicle. Note: A fuel spillage concern may occur if overfilling the fuel tank. Do not overfill the tank to the point that the fuel is able to bypass the fuel filler nozzle. The overfilled fuel may run down the drain located below and in front of the fuel filler door. Empty reserve is the amount of fuel remaining in the tank after the fuel gauge indicates empty. Do not rely on this fuel for driving. The usable capacity of the fuel tank is the amount of fuel that can be put into the tank after the gauge indicates empty. The advertised capacity is the total fuel tank size – it is the combined usable capacity plus the empty reserve. 122 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuel and Refueling Filling the Tank Keep a record for at least one month and record the type of driving (city or highway). This provides an accurate estimate of the vehicle’s fuel economy under current driving conditions. Additionally, keeping records during summer and winter show how temperature impacts fuel economy. In general, lower temperatures mean lower fuel economy. For consistent results when filling the fuel tank: • • • Turn the ignition off before fueling; an inaccurate reading results if the engine is left running. Use the same fill rate (low-medium-high) each time the tank is filled. Allow no more than two automatic click-offs when filling. EMISSION CONTROL SYSTEM WARNINGS Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, which can start a fire. Results are most accurate when the filling method is consistent. Calculating Fuel Economy Do not measure fuel economy during the first 1000 miles (1600 kilometers) of driving (this is your engine’s break-in period); a more accurate measurement is obtained after 2000 miles - 3000 miles (3200 kilometers - 4800 kilometers). Also, fuel expense, frequency of fill ups or fuel gauge readings are not accurate ways to measure fuel economy. 1. 2. 3. 4. 5. Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment. If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell exhaust fumes. Fill the fuel tank completely and record the initial odometer reading. Each time you fill the tank, record the amount of fuel added. After at least three to five tank fill ups, fill the fuel tank and record the current odometer reading. Subtract your initial odometer reading from the current odometer reading. Calculate fuel economy by dividing miles traveled by gallons used (For Metric: Multiply liters used by 100, then divide by kilometers traveled). Your vehicle is equipped with various emission control components and a catalytic converter that will enable your vehicle to comply with applicable exhaust emission standards. To make sure that the catalytic converter and other emission control components continue to work properly: • • • • 123 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Use only the specified fuel listed. Avoid running out of fuel. Do not turn off the ignition while your vehicle is moving, especially at high speeds. Have the items listed in scheduled maintenance information performed according to the specified schedule. Fuel and Refueling On-Board Diagnostics (OBD-II) The scheduled maintenance items listed in scheduled maintenance information are essential to the life and performance of your vehicle and to its emissions system. Your vehicle has a computer known as the on-board diagnostics system (OBD-II) that monitors the engine’s emission control system. The system protects the environment by making sure that your vehicle continues to meet government emission standards. The OBD-II system also assists a service technician in properly servicing your vehicle. If you use parts other than Ford, Motorcraft or Ford-authorized parts for maintenance replacements, or for service of components affecting emission control, such non-Ford parts should be the equivalent to genuine Ford Motor Company parts in performance and durability. When the service engine soon indicator illuminates, the OBD-II system has detected a malfunction. Temporary malfunctions may cause the service engine soon indicator to illuminate. Illumination of the service engine soon indicator, charging system warning light or the temperature warning light, fluid leaks, strange odors, smoke or loss of engine power could indicate that the emission control system is not working properly. Examples of temporary malfunctions are: An improperly operating or damaged exhaust system may allow exhaust to enter the vehicle. Have a damaged or improperly operating exhaust system inspected and repaired immediately. • • Do not make any unauthorized changes to your vehicle or engine. By law, vehicle owners and anyone who manufactures, repairs, services, sells, leases, trades vehicles, or supervises a fleet of vehicles are not permitted to intentionally remove an emission control device or prevent it from working. Information about your vehicle’s emission system is on the Vehicle Emission Control Information Decal located on or near the engine. This decal also lists engine displacement • • the vehicle has run out of fuel—the engine may misfire or run poorly poor fuel quality or water in the fuel—the engine may misfire or run poorly the fuel fill inlet may not have closed properly. See Refueling (page 121). driving through deep water—the electrical system may be wet. You can correct these temporary malfunctions by filling the fuel tank with good quality fuel, properly closing the fuel fill inlet or letting the electrical system dry out. After three driving cycles without these or any other temporary malfunctions present, the service engine soon indicator should stay off the next time you start the engine. A driving cycle consists of a cold engine startup followed by mixed city/highway driving. No additional vehicle service is required. Please consult your warranty information for complete details. 124 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuel and Refueling If the service engine soon indicator remains on, have your vehicle serviced at the first available opportunity. Although some malfunctions detected by the OBD-II may not have symptoms that are apparent, continued driving with the service engine soon indicator on can result in increased emissions, lower fuel economy, reduced engine and transmission smoothness, and lead to more costly repairs. the engine. If the service engine soon indicator blinks eight times, it means that the vehicle is not ready for I/M testing; if the service engine soon indicator stays on solid, it means that the vehicle is ready for I/M testing. The OBD-II system monitors the emission control system during normal driving. A complete check may take several days. If the vehicle is not ready for I/M testing, you may need to perform the following driving cycle consisting of mixed city and highway driving: Readiness for Inspection/Maintenance (I/M) Testing Drive on an expressway or highway for a steady 15 minutes, followed by 20 minutes of stop-and-go driving with at least four 30-second idle periods. Some state/provincial and local governments may have Inspection/Maintenance (I/M) programs to inspect the emission control equipment on your vehicle. Failure to pass this inspection could prevent you from getting a vehicle registration. Allow the vehicle to sit for at least eight hours without starting the engine. Then, start the engine and complete the above driving cycle. The engine must warm up to its normal operating temperature. Once started, do not turn off the engine until the above driving cycle is complete. If the vehicle is still not ready for I/M testing, you will have to repeat the above driving cycle. If the service engine soon indicator is on or the bulb does not work, you may need to have the vehicle serviced. See On-Board Diagnostics (OBD-II). Your vehicle may not pass the I/M test if the service engine soon indicator is on or not working properly (bulb is burned out), or if the OBD-II system has determined that some of the emission control systems have not been properly checked. In this case, your vehicle is not ready for I/M testing. If the vehicle’s engine or transmission has just been serviced, or the battery has recently run down or been replaced, the OBD-II system may indicate that the vehicle is not ready for I/M testing. To determine if the vehicle is ready for I/M testing, turn the ignition key to the on position for 15 seconds without cranking 125 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Transmission P (Park) AUTOMATIC TRANSMISSION This position locks the transmission and prevents the front wheels from turning. Come to a complete stop before putting your vehicle into and out of P (Park). WARNINGS Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the off position and remove the key whenever you leave your vehicle. R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than three seconds will limit engine rpm, which may result in difficulty maintaining speed in traffic and could lead to serious injury. N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll. Hold the brake pedal down while in this position. Understanding the Positions of Your Automatic Transmission D (Drive) Putting your vehicle in gear: The normal driving position for the best fuel economy. Transmission operates in gears one through six. 1. Fully press down the brake pedal. 2. Press and hold the button on the front of the gearshift lever. 3. Move the gearshift lever into the desired gear. 4. Release the button and your transmission will remain in the selected gear. S (Sport) Moving the gearshift lever to S (Sport): • Provides additional grade (engine) braking and extends lower gear operation to enhance performance for uphill climbs, hilly terrain or mountainous areas. This will increase engine RPM during engine braking. • Provides additional lower gear operation through the automatic transmission shift strategy. • Gears are selected more quickly and at higher engine speeds. SelectShift Automatic® Transmission (If Equipped) Your SelectShift automatic transmission gives you the ability to manually change gears. E133124 126 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Transmission To use SelectShift, move the gearshift lever into S (Sport). Use the +/- buttons on the side of your gearshift lever to manually change gears. • • WARNINGS When doing this procedure, you will be taking the vehicle out of park which means the vehicle can roll freely. To avoid unwanted vehicle movement, always fully set the parking brake prior to doing this procedure. Use wheel chocks if appropriate. Press the (+) button to upshift. Press the (-) button to downshift. Note: After you have assumed manual control with SelectShift your vehicle will remain in this mode until you return the gearshift lever from S (Sport), back to D (Drive). If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. See your authorized dealer. Upshift to the recommended shift speeds according to the following chart: Use the brake shift interlock lever to move the gearshift lever from the park position in the event of an electrical malfunction or if your vehicle has a dead battery. Upshifts when accelerating (recommended for best fuel economy) Shift from: 1-2 15 mph (24 km/h) 2-3 25 mph (40 km/h) 3-4 40 mph (64 km/h) 4-5 45 mph (72 km/h) 5-6 50 mph (80 km/h) Apply the parking brake and turn the ignition off before performing this procedure. 1. Insert a screwdriver (or similar tool) between the shifter bezel and the top finish panel. 2. Use the tool to unsnap the shifter bezel from the finish panel. The instrument cluster will display the selected gear that you are currently in and a shift indicator arrow to assist in optimizing shifting. SelectShift will automatically make some shifts for you in the event that your engine speed is running at too high, or too low an RPM. Note: Engine damage may occur if excessive engine revving is held without shifting. E142627 3. Locate the white lever located on the left side of the shifter. 4. Using the tool move the white lever towards the rear of the shifter. Brake-Shift Interlock WARNINGS Do not drive your vehicle until you verify that the brake lamps are working. 127 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Transmission 5. While holding the white lever in the rear position, move the shifter from the park position. 6. Press the shifter bezel back into the top finish panel until it snaps back into position. 7. Apply the brake pedal, start the vehicle and release the parking brake. Note: See your authorized dealer as soon as possible if this procedure is used. If Your Vehicle Gets Stuck In Mud or Snow Note: Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Note: Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat. If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear. 128 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Brakes Brake Assist GENERAL INFORMATION Brake assist detects when you brake rapidly by measuring the rate at which you press the brake pedal. It provides maximum braking efficiency as long as you press the pedal, and can reduce stopping distances in critical situations. Note: Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings may be worn-out. Have the system checked by an authorized dealer. If your vehicle has continuous vibration or shudder in the steering wheel while braking, have it checked by an authorized dealer. Anti-lock Brake System This system helps you maintain steering control during emergency stops by keeping the brakes from locking. Note: Brake dust may accumulate on the wheels, even under normal driving conditions. Some dust is inevitable as the brakes wear and does not contribute to brake noise. See Cleaning the Alloy Wheels (page 218). This lamp momentarily illuminates when you turn the ignition on. If the light does not illuminate during start up, remains on or flashes, the system may be disabled. Have the system checked by an authorized dealer. If the anti-lock brake system is disabled, normal braking is still effective. Note: Depending on applicable laws and regulations in the country for which your vehicle was originally built, your brake lamps may flash during heavy braking. Following this, your hazard lights may also flash when your vehicle comes to a stop. E144522 If the brake warning lamp illuminates when you release the E144522 parking brake, have the system checked by an authorized dealer. Wet brakes result in reduced braking efficiency. Gently press the brake pedal a few times when driving from a car wash or standing water to dry the brakes. HINTS ON DRIVING WITH ANTI-LOCK BRAKES See Warning Lamps and Indicators (page 81). Brake Over Accelerator Note: When the system is operating, the brake pedal will pulse and may travel further. Maintain pressure on the brake pedal. You may also hear a noise from the system. This is normal. In the event the accelerator pedal becomes stuck or entrapped, apply steady and firm pressure to the brake pedal to slow the vehicle and reduce engine power. If you experience this condition, apply the brakes and bring your vehicle to a safe stop. Move the transmission to park (P), switch the engine off and apply the parking brake. Inspect the accelerator pedal for any interference. If none are found and the condition persists, have your vehicle towed to the nearest authorized dealer. The anti-lock braking system will not eliminate the risks when: • You drive too closely to the vehicle in front of you. • Your vehicle is hydroplaning. • You take corners too fast. • The road surface is poor. 129 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Brakes PARKING BRAKE WARNINGS You must remain in your vehicle once the system activates. Failure to follow this warning could result in serious personal injury or death. WARNING Always set the parking brake fully and make sure you shift the gearshift lever to park (P). Switch the ignition off and remove the key whenever you leave your vehicle. During all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. Note: Do not press the release button while pulling the lever up. The system will turn off if a malfunction is apparent or if you rev the engine excessively. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. To apply the parking brake: 1. Press the foot brake pedal firmly. 2. Pull the parking brake lever up to its fullest extent. Note: If you park your vehicle on a hill and facing uphill, shift the gearshift lever to park (P) and turn the steering wheel away from the curb. The system makes it easier to pull away when your vehicle is on a slope without the need to use the parking brake. Note: If you park your vehicle on a hill and facing downhill, shift the gearshift lever to park (P) and turn the steering wheel toward the curb. When the system is active, your vehicle will remain stationary on the slope for two to three seconds after you release the brake pedal. This allows time to move your foot from the brake to the accelerator pedal. The brakes are released automatically once the engine has developed sufficient torque to prevent your vehicle from rolling down the slope. This is an advantage when pulling away on a slope, for example from a car park ramp, traffic lights or when reversing uphill into a parking space. To release the parking brake: 1. Press the brake pedal firmly. 2. Pull the lever up slightly. 3. Press the release button and push the lever down. HILL START ASSIST The system will turn on automatically on any slope which can result in significant vehicle rollback. WARNINGS The system does not replace the parking brake. When you leave your vehicle, always apply the parking brake. Failure to leave your vehicle securely parked may lead to a crash or injury. See Parking Brake (page 130). Using Hill Start Assist 1. 130 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Press the brake pedal to bring your vehicle to a complete standstill. Keep the brake pedal pressed. If equipped with a manual transmission, also press the clutch pedal. Brakes 2. If the sensors detect that your vehicle is on a slope, the system will activate automatically. 3. When you remove your foot from the brake pedal, your vehicle will remain on the slope without rolling away for approximately two to three seconds. This hold time will automatically be extended if you are in the process of driving off. 4. Drive off in the normal manner. The brakes will be released automatically. Switching the System On and Off Vehicles with Manual Transmission You can switch this feature on or off in the information display. The system remembers the last setting when you start your vehicle. Vehicles with Automatic Transmission You cannot turn the system on or off. When you switch the ignition on, the system automatically turns on. 131 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Traction Control Using the Information Display Controls PRINCIPLE OF OPERATION The traction control system helps avoid drive wheel spin and loss of traction. You can switch this feature off or on in the information display. See (page 85). If your vehicle begins to slide, the system applies the brakes to individual wheels and, when needed, reduces engine power at the same time. If the wheels spin when accelerating on slippery or loose surfaces, the system reduces engine power in order to increase traction. Using a Switch (If Equipped) Use the traction control switch on the instrument panel to switch the system off or on. The switch illuminates when traction control is off. USING TRACTION CONTROL System Indicator Lights and Messages WARNING The stability and traction control light: The stability and traction control light illuminates steadily if the system detects a failure. Make sure you did not manually disable the traction control system using the information display controls or the switch. If the stability control and traction control light is still illuminating steadily, have the system serviced by an authorized dealer immediately. Operating your vehicle with the traction control disabled could lead to an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. E138639 • • • Temporarily illuminates on engine start-up. Flashes when a driving condition activates either of the systems. Illuminates if a problem occurs in either of the systems. The stability and traction control off light temporarily illuminates on engine start-up and stays on when you switch the traction control system off. The system automatically turns on each time you switch the ignition on. If your vehicle is stuck in mud or snow, switching traction control off may be beneficial as this allows the wheels to spin. Note: When you switch traction control off, stability control remains fully active. Switching the System Off When you switch the system off or on, a message appears in the information display showing system status. You can switch the system off by either using the information display controls or the switch. 132 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Stability Control If a driving condition activates either the stability control or the traction control system you may experience the following conditions: PRINCIPLE OF OPERATION WARNINGS Vehicle modifications involving braking system, aftermarket roof racks, suspension, steering system, tire construction and wheel and tire size may change the handling characteristics of your vehicle and may adversely affect the performance of the electronic stability control system. In addition, installing any stereo loudspeakers may interfere with and adversely affect the electronic stability control system. Install any aftermarket stereo loudspeaker as far as possible from the front center console, the tunnel, and the front seats in order to minimize the risk of interfering with the electronic stability control sensors. Reducing the effectiveness of the electronic stability control system could lead to an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. • • • • • • The stability and traction control light flashes. Your vehicle slows down. Reduced engine power. A vibration in the brake pedal. The brake pedal is stiffer than usual. If the driving condition is severe and your foot is not on the brake, the brake pedal may move as the systems applies higher brake forces. The stability control system has several features built into it to help you maintain control of your vehicle: Electronic Stability Control The system enhances your vehicle’s ability to prevent skids or lateral slides by applying brakes to one or more of the wheels individually and, if necessary, reducing engine power. Remember that even advanced technology cannot defy the laws of physics. It’s always possible to lose control of a vehicle due to inappropriate driver input for the conditions. Aggressive driving on any road condition can cause you to lose control of your vehicle increasing the risk of personal injury or property damage. Activation of the electronic stability control system is an indication that at least some of the tires have exceeded their ability to grip the road; this could reduce the operator’s ability to control the vehicle potentially resulting in a loss of vehicle control, vehicle rollover, personal injury and death. If your electronic stability control system activates, SLOW DOWN. Roll Stability Control The system enhances your vehicle’s ability to prevent rollovers by detecting your vehicle’s roll motion and the rate at which it changes by applying the brakes to one or more wheels individually. Traction Control The system enhances your vehicle’s ability to maintain traction of the wheels by detecting and controlling wheel spin. See Using Traction Control (page 132). The system automatically turns on each time you switch the ignition on. 133 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Stability Control B B B A A B A E72903 A Vehicle without stability control skidding off its intended route. B Vehicle with stability control maintaining control on a slippery surface. USING STABILITY CONTROL The system automatically turns on each time you switch the ignition on. You cannot switch the stability control system off, but when you shift into reverse (R), the system deactivates. You can switch the traction control system off or on. See Using Traction Control (page 132). 134 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Parking Aids PRINCIPLE OF OPERATION WARNINGS The parking aid system may not prevent contact with small or moving objects that are close to the ground. The parking aid system gives an audible warning when it detects a large object helping to avoid damage to your vehicle. To help avoid personal injury you must take care when using the parking aid system. WARNINGS The system does not relieve you of your responsibility to drive with due care and attention. If your vehicles has a non-Ford approved trailer tow module the system may not correctly detect objects. Note: If you use a high pressure spray to wash your vehicle, only spray the sensors briefly from a distance not less than 8 in (20 cm). The sensors may not detect objects in heavy rain or other conditions that cause disruptive reflections. The sensors may not detect objects with surfaces that absorb ultrasonic waves. Note: If your vehicle has a tow ball arm, the system is turned off automatically when trailer lamps (or lighting boards) are connected to the 13-pin socket through a Ford approved trailer tow module. The system does not detect objects that are moving away from your vehicle. They will only be detected shortly after they start to move toward your vehicle. Note: Keep the sensors free from dirt, ice or snow. Do not clean with sharp objects. Note: The system may emit false alerts if it detects a signal using the same frequency as the sensors or if your vehicle is fully loaded. Take particular care when reversing with a tow ball arm or a rear fitted accessory. For example, a bicycle carrier. The rear parking aid will only indicate the approximate distance from the rear bumper to an object. Note: The outer sensors may detect the side walls of a garage. If the distance between the outer sensors and the side wall remains constant for three seconds, the alert will turn off. As you continue the inner sensors will detect objects directly behind your vehicle. Sensing is only an aid to detect some objects when moving forward or backward at low speeds. Traffic control systems, inclement weather or an external motor and fan can affect the sensors; this may include reduced performance or false activation. To help avoid personal injury you must read and understand the limitations of the system detailed in this section. REAR PARKING AID The rear sensors are only active when the transmission is in reverse (R). As your vehicle moves closer to the obstacle, the rate of the audible warning increases. When the obstacle is less than 10 in (25 cm) away, the warning sounds continuously. If the system detects a 135 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Parking Aids stationary or receding object farther than 10 in (25 cm) from the corners of the bumper, the tone sounds for only three seconds. Once the system detects an object approaching, the warning sounds again. FRONT PARKING AID The front sensors are active when the transmission is in any position other than park (P) and the vehicle speed is below 8 mph (13 km/h). E187330 Coverage area of up to 28 in (70 cm) from the front bumper. There is decreased coverage area at the outer corners. E130178 Coverage area of up to 6 ft (1.8 m) from the rear bumper. There may be decreased coverage area at the outer corners of the bumper. The system sounds an audible warning when obstacles are near either bumper in the following manner: • Objects detected by the front sensors are indicated by a high-pitched tone from the front of the vehicle. • Objects detected by the rear sensors are indicated by a lower pitched tone from the rear of the vehicle. • The sensing system reports the obstacle which is closest to the front or rear of the vehicle. For example, if an obstacle is 12 in (30 cm) from the front of the vehicle and, at the same time, an obstacle is only 6 in (15 cm) from the rear of the vehicle, the lower pitched tone sounds. • An alternating warning sounds from the front and rear if there are objects at both bumpers that are closer than 10 in (25 cm). The system detects certain objects while the transmission is in reverse (R) : • Your vehicle is moving toward a stationary object at a speed of 3 mph (5 km/h) or less. • Your vehicle is not moving, but a moving object is approaching the rear of your vehicle at a speed of 3 mph (5 km/h) or less. • Your vehicle is moving at a speed of less than 3 mph (5 km/h) and a moving object is approaching the rear of your vehicle at a speed of less than 3 mph (5 km/h). 136 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Parking Aids REAR VIEW CAMERA WARNINGS The rear view camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with the interior and exterior mirrors for maximum coverage. The camera may not detect objects that are very close to your vehicle. Back up as slow as possible since higher speeds might limit your reaction time to stop the vehicle. E165579 The camera is on the rear cargo door or liftgate. Note: The operation of the camera may vary depending on the ambient temperature, vehicle and road conditions. Switching the Rear View Camera On Switch the ignition on. Move the transmission selector lever to reverse (R). The camera may not operate correctly in the following conditions: • Dark areas. • Intense light areas. • If there is a sudden change to the ambient temperature. • If the camera is wet. • If the camera is obstructed. E165580 Using the Display WARNINGS Objects in the display are closer than they appear. Objects above the camera may not be visible. Check the area behind your vehicle when necessary. Distance markers are only a guide and are calculated for unloaded vehicles on an even road surface. 137 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Parking Aids The lines show a projected vehicle path and the approximate distance from the rear bumper to an object. C D C B B A A E142132 138 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing A Red - Zone B Amber - Zone Parking Aids C Green - Zone D Black - center line of the projected vehicle path Note: When reversing with a trailer the camera will show the direction of your vehicle and not the direction of the trailer. Note: When reversing with a trailer the screen does not display the lines. Switching the Rear View Camera Off The image does not display when you move the gearshift lever into Park (P). Vehicles With Rear View Camera Delay To turn this feature on See Settings (page 327). The display will automatically switch off after disengaging reverse (R) gear. The system will automatically switch off when your vehicle speed is above 5.0 mph (8 km/h). Note: Depending upon which type of multimedia display you have, the rear view camera delay is always on, it cannot be switched off. Vehicles With Parking Aid The display will show a colored distance bar. This indicates the approximate distance from the rear bumper to an object. These are color coded as follows: • Red - Zone • Amber - Zone • Green - Zone 139 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Cruise Control Switching Cruise Control On PRINCIPLE OF OPERATION Press and release ON. Cruise control lets you maintain a set speed without keeping your foot on the accelerator pedal. You can use cruise control when your vehicle speed is greater than 20 mph (30 km/h). The indicator will display in the instrument cluster. E71340 Setting a Speed 1. Accelerate to the desired speed. 2. Press and release SET+. 3. Take your foot off the accelerator pedal. USING CRUISE CONTROL WARNINGS Do not use cruise control in heavy traffic, on winding roads or when the road surface is slippery. This could result in loss of vehicle control, serious injury or death. Changing the Set Speed • When you are going downhill, your vehicle speed may increase above the set speed. The system will not apply the brakes. Change down a gear to assist the system in maintaining the set speed. Failure to do so could result in loss of vehicle control, serious injury or death. • • Note: Cruise control will disengage if your vehicle speed decreases more than 10 mph (16 km/h) below your set speed while driving uphill. Press and hold SET+ or SET-. Release the control when you reach the desired speed. Press and release SET+ or SET-. The set speed will change in approximately 1 mph (2 km/h) increments. Press the accelerator or brake pedal until you reach the desired speed. Press and release SET+. Canceling the Set Speed Pull CAN toward you and release, or tap the brake pedal. The system will not erase the set speed. Resuming the Set Speed Pull RES toward you and release. Switching Cruise Control Off Note: You will erase the set speed if you switch the system off. Press and release OFF or switch the ignition off. E142437 The cruise control switches are located on the steering wheel. 140 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Aids Note: When a vehicle passes quickly through the blind spot zone, typically fewer than two seconds, the system does not trigger. BLIND SPOT INFORMATION SYSTEM WARNING Using the System To help avoid injuries, NEVER use the Blind Spot Information System as a replacement for using the interior and exterior mirrors or looking over your shoulder before changing lanes. The Blind Spot Information System is not a replacement for careful driving. The Blind Spot Information System turns on when you start the engine and you drive your vehicle forward above 5 mph (8 km/h). For automatic transmissions, the Blind Spot Information System remains on while the transmission is in drive (D). If shifted into reverse (R) or park (P) the Blind Spot Information System turns off. Once shifted back into drive (D), the Blind Spot Information System turns back on when you drive your vehicle above 5 mph (8 km/h). A For manual transmissions, the Blind Spot Information System is on for all gears except the reverse (R). A Note: The Blind Spot Information System does not function in reverse (R) or park (P). System Lights and Messages E124788 The Blind Spot Information System is designed to aid you in detecting vehicles that may have entered the blind spot zone (A). The detection area is on both sides of your vehicle, extending rearward from the exterior mirrors to approximately 13 ft (4 m) beyond the bumper. The system is designed to alert you if certain vehicles enter the blind spot zone while driving. Note: The Blind Spot Information System does not prevent contact with other vehicles or objects; nor detect parked vehicles, people, animals or infrastructure (fences, guardrails, trees). It’s only designed to alert you to vehicles in the blind spot zones. E142442 141 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Aids The Blind Spot Information System illuminates an amber alert indicator in the outside mirror on the side of your vehicle the approaching vehicle is coming from. When the Blind Spot Information System is alerting on a vehicle and the corresponding turn signal is ON, the Blind Spot Information System alert indicator flashes as an increased warning level. The alert indicator dims when the system detects nighttime darkness. Note: The alert indicator flashes in case of an alert and the turn signal is set to that side at the same time. System Sensor Blockage WARNING To help avoid injuries, NEVER use the Blind Spot Information System as a replacement for using the interior and exterior mirrors or looking over your shoulder before changing lanes. The Blind Spot Information System is not a replacement for careful driving. E205199 The system uses radar sensors that are located behind the bumper fascia on each side of your vehicle. Any dirt, mud and snow in front of the sensors and/or driving in heavy rain can cause system degradation. Also, other types of obstructions in front of the sensor can cause system degradation. This is referred to as a ‘blocked’ condition. Note: Do not apply bumper stickers and/or repair compound to these areas, this can cause degraded system performance. 142 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Aids Switching the System Off and On If the system detects a degraded performance condition, a message warning of a blocked sensor will appear in the information display. Also the BLIS alert indicators will remain ON and BLIS will no longer provide any vehicle warnings. You can clear the information display warning but the alert indicators will remain illuminated. You can temporarily switch the Blind Spot Information System off in the information display. See General Information (page 85). When the Blind Spot Information System switches off, you will not receive alerts and the information display shows a system off message. The telltale in the cluster also illuminates. When you switch the Blind Spot Information System on or off, the alert indicators flash twice. A "blocked" condition can be cleared in two ways: • After the blockage in front of the sensors is removed or the rainfall/snowfall rate decreases or stops, drive for a few minutes in traffic to allow the sensors to detect passing vehicles. • By cycling the ignition from ON to OFF and then back ON. Note: The Blind Spot Information System remembers the last selected on or off setting. You can also have the Blind Spot Information System switched off permanently at an authorized dealer. Once switched off permanently, the system can only be switched back on at an authorized dealer. Note: If your vehicle has a tow bar with a factory equipped trailer tow module and it is towing a trailer, the sensors will automatically turn the Blind Spot Information System off. If your vehicle has a tow bar but no factory equipped trailer tow module, it is recommended to turn the Blind Spot Information System off manually. Operating the Blind Spot Information System with a trailer attached will cause poor system performance. CROSS TRAFFIC ALERT WARNING To help avoid personal injury, NEVER use the Cross Traffic Alert system as a replacement for using the interior and exterior mirrors and looking over your shoulder before backing out of a parking space. Cross Traffic Alert is not a replacement for careful driving. System Errors If the system senses a problem with the left or right sensor, the telltale will illuminate and a message will appear in the information display. See Information Messages (page 88). Cross Traffic Alert is designed to warn you of vehicles approaching from the sides when the transmission is in reverse (R). Using the System Cross Traffic Alert turns on when you start the engine and you shift into reverse (R). Once shifted out of reverse (R), Cross Traffic Alert turns off. Note: Cross Traffic Alert only functions while your transmission is in reverse (R). 143 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Aids fully obstructed. Reversing slowly helps increase the coverage area and effectiveness. Cross Traffic Alert is designed to detect vehicles that approach with a speed up to 37 mph (60 km/h). Coverage decreases when the sensors are partially, mostly or E142440 In this first example, the left sensor is only partially obstructed; zone coverage to the right is nearly maximized. E142441 144 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Aids Zone coverage also decreases when parking at shallow angles. Here, the left sensor is mostly obstructed; zone coverage on that side is severely limited. System Lights, Messages and Audible Alerts E142442 The Cross Traffic Alert illuminates an amber alert indicator in the outside mirror on the side of your vehicle the approaching vehicle is coming from. Cross Traffic Alert also sounds an audible alert and a message appears in the information display indicating a vehicle is coming from the right or left. Cross Traffic Alert works with the reverse sensing system that sounds its own series of tones. See Rear Parking Aid (page 135). E205199 The system uses radar sensors that are located behind the bumper fascia on each side of your vehicle. Do not allow mud, snow or bumper stickers to obstruct these areas, this can cause degraded system performance. See Blind Spot Information System (page 141). If the Blind Spot Information System is blocked, Cross Traffic Alert is also blocked. A corresponding message appears in the information display as soon as you shift the transmission into reverse (R). System Limitations Cross Traffic Alert has its limitations; situations such as severe weather conditions or debris build-up on the sensor area may limit vehicle detection. 145 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Aids Note: The Cross Traffic Alert switches on whenever the ignition is switched on and ready to provide appropriate alerts when the transmission is in reverse (R). Cross Traffic Alert will not remember the last selected on or off setting. The following are other situations that may limit the Cross Traffic Alert performance: • Adjacently parked vehicles or objects obstructing the sensors. • Approaching vehicles passing at speeds greater than 37 mph (60 km/h). • Driving in reverse faster than 7 mph (12 km/h). • Backing out of an angled parking spot. You can also have Cross Traffic Alert switched off permanently at an authorized dealer. Once switched off permanently, the system can only be switched back on at an authorized dealer. False Alerts STEERING Note: If your vehicle has a tow bar with a factory equipped trailer tow module and it is towing a trailer, the sensors will automatically turn the Cross Traffic Alert off. If your vehicle has a tow bar but no factory equipped trailer tow module, it is recommended to turn the Cross Traffic Alert off manually. Operating Cross Traffic Alert with a trailer attached will cause poor Cross Traffic Alert performance. Electric Power Steering WARNINGS The electric power steering system has diagnostic checks that continuously monitor the system. If a fault is detected, a message displays in the information display. Stop your vehicle as soon as it is safe to do so. Switch the ignition off. After at least 10 seconds, switch the ignition on and watch the information display for a steering system warning message. If a steering system warning message returns, have the system checked by an authorized dealer. There may be certain instances when there is a false alert by the Cross Traffic Alert system that illuminates the alert indicator with no vehicle in the coverage zone. Some amount of false alerts are normal; they are temporary and self-correct. If the system detects an error, you may not feel a difference in the steering, however a serious condition may exist. Obtain immediate service from an authorized dealer, failure to do so may result in loss of steering control. System Errors If Cross Traffic Alert senses a problem with the left or right sensor a message will appear in the information display. See Information Messages (page 88). Switching the System Off and On Your vehicle has an electric power steering system. There is no fluid reservoir. No maintenance is required. You can temporarily switch Cross Traffic Alert off in the information display. See General Information (page 85). When you switch Cross Traffic Alert off, you will not receive alerts and the information display will display a system off message. If your vehicle loses electrical power while you are driving, electric power steering assistance is lost. The steering system still operates and you can steer your vehicle manually. Manually steering your vehicle requires more effort. 146 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Aids Extreme continuous steering may increase the effort required for you to steer your vehicle. This increased effort prevents overheating and permanent damage to the steering system. You do not lose the ability to steer your vehicle manually. Typical steering and driving maneuvers allow the system to cool and return to normal operation. Steering Tips If the steering wanders or pulls, check for: • Correct tire pressures. • Uneven tire wear. • Loose or worn suspension components. • Loose or worn steering components. • Improper vehicle alignment. Note: A high crown in the road or high crosswinds may also make the steering seem to wander or pull. Adaptive Learning The electronic power steering system adaptive learning helps correct road irregularities and improves overall handling and steering feel. It communicates with the brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, you must drive your vehicle a short distance before the system relearns the strategy and reactivates all systems. 147 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying REAR UNDER FLOOR STORAGE LUGGAGE ANCHOR POINTS Passenger Compartment Floor (If Equipped) E167350 Variant Maximum Load Value Transit Courier 785 lb (357 kg) The under floor storage compartment is located behind the front passenger seat. Transit Connect 900 lb (408 kg) Adjustable Load Floor (If Equipped) E78097 E142446 148 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying Vehicles with the standard size spare tire can adjust the load floor to two positions. The front of the load floor can be placed either on (for high position) or below (for low position) the ledges behind the rear seats. The rear of the load floor always sits on the two small shelves located on the liftgate trim. 1. Push the ends of the upper bar toward each other and insert them into the retainers in the roof. Push the bar forward into the narrow section of the retainers. CARGO NETS Installing the Net (If Equipped) WARNINGS Always attach and tighten the net to the luggage anchor points and do not put more than 22 lb (10 kg) of cargo behind the net and above the seat back. Otherwise, the net could fail and cargo could become a projectile, which could cause serious injury. Do not allow people to ride in the third row seating positions when the cargo net is installed behind the second row. Failure to do so may limit egress from the vehicle in an emergency. E167370 2. Attach the net to the luggage anchor points. See Luggage Anchor Points (page 148). 1 1 2 2 E171017 149 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying Removing the Net E167371 3. Tighten the straps. E167372 1. Release the straps. 2. Remove the net from the luggage anchor points. 3. Remove the upper bars. ROOF RACKS AND LOAD CARRIERS WARNINGS Read and follow the manufacturer’s instructions when you are fitting a roof rack. Failure to take care may lead to a crash or personal injury. When loading the roof racks, we recommend you evenly distribute the load, as well as maintain a low center of gravity. Loaded vehicles, with higher centers of gravity, may handle differently than unloaded vehicles. Take 150 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying LOAD LIMIT WARNINGS extra precautions, such as slower speeds and increased stopping distance, when driving a heavily loaded vehicle. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. Vehicle Loading - with and without a Trailer This section will guide you in the proper loading of your vehicle, trailer or both, to keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings, with or without a trailer, from the vehicle’s Tire Label or Safety Compliance Certification Label: Base Curb Weight - is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight - is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment. For correct roof rack system function, you must place loads directly on crossbars fitted to the roof rack side rails. When using the roof rack system, we recommend you use Ford genuine accessory crossbars designed specifically for your vehicle. Make sure that you securely fasten the load. Check the tightness of the load before driving and at each fuel stop. Note: If you use a roof rack, the fuel consumption of your vehicle will be higher and you may experience different driving characteristics. Note: Never place loads directly on the roof panel. Maximum Load Weights Do not exceed the following maximum roof rack load weights. Variant Maximum Load lb (kg)* Wagon - short wheel base with panoramic roof panel 132 (60) Wagon - short wheel base with metal roof panel 165 (75) Wagon - long wheel base 165 (75) Van 165 (75) *Evenly distribute the load on the roof rack. 151 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying PAYLOAD E143816 WARNING The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover. Payload - is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver door (vehicles exported outside the US and Canada may not have a Tire Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg OR XXX lb.” for maximum payload. The payload listed on the Tire Label is the maximum payload for the vehicle as built by the assembly plant. If you install any aftermarket or authorized-dealer installed equipment on the vehicle, you must subtract the weight of the equipment from the payload listed on the Tire Label in order to determine the new payload. Example only: E210944 152 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying E210945 CARGO E143817 Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver seating position. The total load on each axle must never exceed its Gross Axle Weight Rating. Note: For trailer towing information refer to the RV and Trailer Towing Guide available at an authorized dealer. Cargo Weight - includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load or king pin weight is also part of cargo weight. GAW (Gross Axle Weight) - is the total weight placed on each axle (front and rear) including vehicle curb weight and all payload. GAWR (Gross Axle Weight Rating) - is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance 153 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying GVW E143818 Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver seating position. The Gross Vehicle Weight must never exceed the Gross Vehicle Weight Rating. GVW (Gross Vehicle Weight) is the Vehicle Curb Weight, plus cargo, plus passengers. GVWR (Gross Vehicle Weight Rating) - is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). It is shown on the Example only: E198828 154 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying WARNING Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury. GCW GVW E143819 towing vehicle plus the trailer exceed the Gross Vehicle Weight Rating of the towing vehicle. The Gross Combined Weight must never exceed the Gross Combined Weight Rating. Maximum Loaded Trailer Weight - is the highest possible weight of a fully loaded trailer the vehicle can tow. It assumes a vehicle with mandatory options, driver and front passenger weight (150 pounds [68 kilograms] each), no cargo weight (internal or external) and a tongue load of 10–15% (conventional trailer) or king pin weight of 15–25% (fifth wheel trailer). Consult an authorized dealer (or the RV and Trailer Towing Guide available at an authorized dealer) for more detailed information. GCW (Gross Combined Weight) - is the Gross Vehicle Weight plus the weight of the fully loaded trailer. GCWR (Gross Combined Weight Rating) - is the maximum allowable weight of the vehicle and the loaded trailer, including all cargo and passengers, that the vehicle can handle without risking damage. (Important: The towing vehicle’s braking system is rated for operation at Gross Vehicle Weight Rating, not at Gross Combined Weight Rating.) Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the 155 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying 1. Locate the statement "The combined weight of occupants and cargo should never exceed XXX kg or XXX lb." on your vehicle’s placard. 2. Determine the combined weight of the driver and passengers that will be riding in your vehicle. 3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lb. 4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.). 5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. 6. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle. The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity: Tongue Load or Fifth Wheel King Pin Weight - refers to the amount of the weight that a trailer pushes down on a trailer hitch. Examples: For a 5000 pound (2268 kilogram) conventional trailer, multiply 5000 by 0.10 and 0.15 to obtain a proper tongue load range of 500 to 750 pounds (227 to 340 kilograms). For an 11500 pound (5216 kilogram) fifth wheel trailer, multiply by 0.15 and 0.25 to obtain a proper king pin load range of 1725 to 2875 pounds (782 to 1304 kilograms). WARNINGS Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label. Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations. Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury. Steps for determining the correct load limit: 156 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You decide to go golfing. Is there enough load capacity to carry you, four of your friends and all the golf bags? You and four friends average 220 pounds (99 kilograms) each and the golf bags weigh approximately 30 pounds (13.5 kilograms) each. The calculation would be: 1400 (5 x 220) - (5 x 30) = 1400 - 1100 - 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635 kilograms - (5 x 99 kilograms) (5 x 13.5 kilograms) = 635 - 495 67.5 = 72.5 kilograms. *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 (2 x 220) - (12 x 100) = 1400 - 440 - 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would be: 635 kilograms - (2 x 99 kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be: 1400 - (2 x 220) - (9 x 100) = 1400 - 440 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99 kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver seating position. 157 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Load Carrying Special Loading Instructions for Owners of Pick-up Trucks and Utility-type Vehicles WARNING Loaded vehicles may handle differently than unloaded vehicles. Extra precautions, such as slower speeds and increased stopping distance, should be taken when driving a heavily loaded vehicle. Your vehicle can haul more cargo and people than most passenger cars. Depending upon the type and placement of the load, hauling cargo and people may raise the center of gravity of the vehicle. 158 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Towing Load Placement TOWING A TRAILER To help minimize how trailer movement affects your vehicle when driving: • Load the heaviest items closest to the trailer floor. • Load the heaviest items centered between the left and right side trailer tires. • Load the heaviest items above the trailer axles or just slightly forward toward the trailer tongue. Do not allow the final trailer tongue weight to go above 15% or below 10% of the loaded trailer weight. • Select a tow bar with the correct rise or drop. When both the loaded vehicle and trailer are connected, the trailer frame should be level, or slightly angled down toward your vehicle, when viewed from the side. Note: A slight vibration or shudder may be present when you start to drive away due to increased payload weight. Information on correct trailer loading and preparing your vehicle is available in the load carrying section. See Load Limit (page 151). Further information is available in the RV and Trailer Towing Guide. See an authorized dealer. WARNINGS Do not exceed the GVWR or the GAWR specified on the certification label. Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of your vehicle and could result in engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury. The electrical system on your vehicle may have fuses or relays related to the towing equipment. See Fuses (page 181). The load capacity of your vehicle is designated by weight not volume. You will not necessarily be able to use all available space when loading your vehicle or trailer. Towing a trailer places extra load on the engine, transmission, axle, brakes, tires and suspension. Inspect these components before, during and after towing. 159 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Towing Note: Make sure you take the trailer frontal area into consideration, do not exceed 20 feet² (1.86 meters²). Towing a trailer that exceeds this frontal area will reduce the performance and fuel economy of your vehicle when towing. Select a trailer that has a rounded front and an aerodynamic design. Note: For high altitude operation, reduce the gross combined weight by 2% per 1000 feet (300 meters) starting at the 1000 foot (300 meter) elevation point. Note: Certain states require electric trailer brakes for trailers over a specified weight. Be sure to check state regulations for this specified weight. The maximum loaded trailer weights listed may be limited to this specified weight, as the vehicle’s electrical system may not include the wiring connector needed to activate electric trailer brakes. TRAILER SWAY CONTROL If the trailer begins to sway the stability control warning lamp flashes in the information display. The system applies the brakes to the individual wheels and reduces engine torque to aid vehicle stability. Stop your vehicle as soon as it is safe to do so. Check the vertical weight on the tow ball and trailer load distribution. See Capacities and Specifications (page 249). See Load Carrying (page 148). Note: This feature does not prevent trailer sway, but reduces it once it begins. Note: This feature cannot stop all trailers from swaying. Note: In some cases, if your vehicle speed is too high, the system may turn on multiple times, gradually reducing your vehicle speed. RECOMMENDED TOWING WEIGHTS Your vehicle may tow a trailer. The maximum loaded trailer weight must be less than or equal to the maximum loaded trailer weight listed for your vehicle configuration on the following chart. Note: Do not exceed the maximum loaded trailer weight for your vehicle configuration listed in the chart below. 160 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Towing 3. This equals the maximum loaded trailer weight for this combination. Note: The trailer tongue load is an integral part of the payload of the vehicle. Reduce the total payload by the final trailer tongue weight. Note: Consult an authorized dealer to determine the maximum trailer weight allowed for your vehicle if you are not sure. Calculating the Maximum Loaded Trailer Weight 1. Start with the gross combined weight rating for your vehicle. See the following chart. 2. Subtract all of the following that apply to your vehicle: • Vehicle curb weight • Hitch hardware weight including: draw bar, tow ball, locks and weight distributing hardware • Driver and any passengers weight • Payload, cargo or luggage weight • Aftermarket equipment weight. Powertrain Maximum GCWR - lb (kg) Maximum Loaded Trailer Weight - lb * (kg) 1.6L SWB van 5,820 (2,640) 2,000 (907) 1.6L LWB van 5,919 (2,685) 2,000 (907) 1.6L SWB wagon 5,981 (2,713) 2,000 (907) 2.5L SWB van 5,840 (2,649) 2,000 (907) 2.5L LWB Van 5,959 (2,703) 2,000 (907) 2.5L SWB Wagon 6,021 (2,731) 2,000 (907) 2.5L LWB Wagon 6,325 (2,869) 2,000 (907) * Calculated with SAE J2807 method. 161 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Towing Note: You cannot use a seven-pin trailer wiring connector for your vehicle and the trailer lighting equipment. ESSENTIAL TOWING CHECKS Follow these guidelines for safe towing: • Do not tow a trailer until you drive your vehicle at least 1000 miles (1600 kilometers). • Consult your local motor vehicle laws for towing a trailer. • See the instructions included with towing accessories for the correct installation and adjustment specifications. • Service your vehicle more frequently if you tow a trailer. See Scheduled Maintenance (page 386). • If you use a rental trailer, follow the rental agency's instructions. Color Function Yellow Left turn signal and stop lamp White Ground (-) Green Right turn signal and stop lamp Brown Running lights Hitches WARNING Do not tow a trailer that exceeds the maximum limit of the towing equipment. This could result in vehicle structural damage, loss of vehicle control and personal injury. Another chapter of this manual contains load specification terms found on the tire label and Safety Compliance label and instructions on calculating your vehicle's load. See Load Limit (page 151). Do not use a hitch that either clamps onto the bumper or attaches to the axle. Remember to account for the trailer tongue weight as part of your vehicle load when calculating the total vehicle weight. Distribute the trailer load so that between 10% and 15% of the total trailer weight is on the tongue. Trailer Towing Connector The hitch rating on the trailer hitch label is the maximum possible trailer rating. To find the maximum trailer weight allowed for your vehicle See Recommended Towing Weights (page 160). Further information is available in the RV and Trailer Towing Guide. See an authorized dealer. Safety Chains Always connect the safety chains to the hook retainers of your vehicle hitch. E168683 To connect the safety chains, cross them under the trailer tongue and allow enough slack for turning tight corners. Do not allow the chains to drag on the ground. When attaching the trailer wiring connector to your vehicle, only use a proper fitting connector that works with the vehicle and trailer functions. 162 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Towing Before Towing a Trailer Note: Never attach safety chains to the bumper. Practice turning, stopping and backing up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles. Trailer Brakes WARNING Do not connect a trailer's hydraulic brake system directly to your vehicle's brake system. Your vehicle may not have enough braking power and your chances of having a crash greatly increase. When Towing a Trailer • Electric brakes and manual, automatic or surge-type trailer brakes are safe if you install them correctly and adjust them to the manufacturer's specifications. The trailer brakes must meet local and federal regulations. • • • The rating for the tow vehicle's braking system operation is at the gross vehicle weight rating, not the gross combined weight rating. Separate functioning brake systems are required for safe control of towed vehicles and trailers weighing more than 1500 pounds (680 kilograms) when loaded. • Trailer Lamps • WARNING Never connect any trailer lamp wiring to the vehicle's tail lamp wiring; this may damage the electrical system resulting in fire. Contact an authorized dealer as soon as possible for assistance in correct trailer tow wiring installation. Additional electrical equipment may be required. • Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard warning flashers are working. 163 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Do not drive faster than 70 mph (113 km/h) during the first 500 miles (800 kilometers). Do not make full-throttle starts. Check the trailer hitch, electrical connections and trailer wheel lug nuts thoroughly after you have traveled 50 miles (80 kilometers). When stopped in congested or heavy traffic during hot weather, place the transmission selector lever in position P to aid engine and transmission cooling and to help A/C performance. Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades. When driving down a long or steep hill, if your vehicle is fitted with a SelectShift Automatic® Transmission, use a low gear, See Automatic Transmission (page 126). Do not apply the brakes continuously, as they may overheat and become less effective. If the transmission is fitted with Grade Assist or a Towing feature, use this feature when towing. This provides engine braking and helps eliminate excessive transmission shifting for optimum fuel economy and transmission cooling. Towing • • • If your vehicle has AdvanceTrac with RSC and a heavily loaded trailer is on tow, the system may turn on while taking corners. This is normal. Taking corners at slower speeds can reduce this tendency. Allow more distance for stopping with a trailer attached. Anticipate stops and brake gradually. Avoid parking on a grade. However, if you must park on a grade: • Turn the steering wheel to point your vehicle tires away from traffic flow. • Set the vehicle parking brake. • Place the transmission selector lever in position P. • Place wheel chocks in front and back of the trailer wheels. (Chocks not included with vehicle.) Replace the rear axle lubricant anytime the rear axle has been submerged in water. Water may have contaminated the rear axle lubricant, which is not normally checked or changed unless a leak is suspected or other axle repair is required. TOWING POINTS (If Equipped) WARNING The screw-in recovery hook has a left-hand thread. Turn it counterclockwise to install it. Make sure that the recovery hook is fully tightened. Failure to do so could result in the recovery hook becoming loose. Due to requirements in some countries, your vehicle may have a recovery hook. Recovery Hook Storage Launching or Retrieving a Boat or Personal Watercraft Note: Disconnect the trailer wiring connector before the trailer enters the water. Note: Reconnect the trailer wiring connector after the trailer is removed from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of the rear bumper. • Do not allow waves to break higher than 6 inches (15 centimeters) above the bottom edge of the rear bumper. E165020 If your vehicle has a recovery hook, it will be in the luggage compartment on the left-hand side. If your vehicle does not have a recovery hook, you can purchase one from an authorized dealer. Note: Exceeding these limits may allow water to enter your vehicle or its components, affecting driveability, emissions and reliability. The vehicle warranty may not cover component damage caused by water entry. 164 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Towing Front Recovery Hook TRANSPORTING THE VEHICLE E165018 Remove the cover and install the recovery hook. Rear Recovery Hook E143886 If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. E165019 Remove the cover and install the recovery hook. Note: If your vehicle has a tow bar, you cannot install the recovery hook. Use the tow bar to tow other vehicles. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed incorrectly, or by any other means, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. 165 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Towing Tow ropes or rigid towing bars must be placed on the same side. For example; right hand rear towing point to right hand front towing point. You can tow your vehicle from the front with wheel lift equipment to raise the front wheels off the ground. We recommend that you place the rear wheels on a dolly to prevent damage to the rear of your vehicle. You must use a tow rope or rigid towing bar that is of the correct strength for the weight of the towing vehicle and the vehicle that is being towed. You can tow your vehicle from the rear with wheel lift equipment. Note: Using a rigid towing bar is the safest way to tow a vehicle. Note: You must place the front wheels on a dolly to prevent damage to the transmission. The weight of the vehicle that is being towed must not exceed the weight of the towing vehicle. TOWING THE VEHICLE ON FOUR WHEELS Recreational Vehicle Towing Emergency Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 95). WARNING If your vehicle has a steering wheel lock make sure the ignition is in the accessory or on position when being towed. Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. If your vehicle is disabled and you have no access to a tow dolly, car-hauling trailer or a flatbed transport vehicle, it can only be flat-towed with all wheels on the ground under the following conditions: • Your vehicle is facing forward so that it is towed in a forward direction. • The transmission selector lever is placed in position N. If the transmission gear shift lever cannot be moved to position N, it may need to be overridden. See Automatic Transmission (page 126). • Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 mi (80 km). Front-wheel drive vehicles CANNOT be flat-towed (all wheels on the ground), as transmission damage may occur. You can tow your vehicle with the front wheels off the ground by using a tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider. Drive off slowly and smoothly without jerking the vehicle you are towing. You must only use the towing eye that was delivered with your vehicle. See Towing Points (page 164). 166 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Hints 4. Check the coolant level. See Engine Coolant Check (page 198). 5. Have your vehicle checked by an authorized dealer as soon as possible. BREAKING-IN You need to break in new tires for approximately 300 miles (480 kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. ECONOMICAL DRIVING Avoid driving too fast during the first 1000 miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. Do not tow during the first 1000 miles (1600 kilometers). There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth, moderate fashion. • Drive at steady speeds. • Anticipate stops; slowing down may eliminate the need to stop. • Combine errands and minimize stop-and-go driving(When running errands, go to the furthest destination first and then work your way back home). • Close the windows for high-speed driving. • Drive at reasonable speeds. • Keep the tires properly inflated and use only the recommended size. • Use the recommended engine oil. • Perform all regularly scheduled maintenance. REDUCED ENGINE PERFORMANCE WARNING Continued operation will increase the engine temperature and cause the engine to shut down completely. If the engine coolant temperature gauge needle moves to the upper limit position, the engine is overheating. See Gauges (page 80). You must only drive your vehicle for a short distance if the engine overheats. The distance you can travel depends on ambient temperature, vehicle load and terrain. The engine will continue to operate with limited power for a short time. There are also some things you may want to avoid doing because they reduce your fuel economy: • Avoid sudden or hard accelerations. • Avoid revving the engine before turning off the car. • Avoid long idle periods. • Do not warm up your vehicle on cold mornings. • Reduce the use of air conditioning and heat. If the engine temperature continues to rise, the fuel supply to the engine will reduce. The air conditioning will switch off and the engine cooling fan will operate continually. 1. Reduce your speed gradually and stop your vehicle as soon as it is safe to do so. 2. Switch the engine off immediately to prevent severe engine damage. 3. Wait for the engine to cool down. 167 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Hints • • • • • Avoid using speed control in hilly terrain. Do not rest your foot on the brake pedal while driving. Avoid carrying unnecessary weight. Avoid adding particular accessories to your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks). Avoid driving with the wheels out of alignment. E176360 COLD WEATHER PRECAUTIONS When driving through standing water, drive very slowly and do not stop your vehicle. Your brake performance and traction may be limited. After driving through water and as soon as it is safe to do so: The functional operation of some components and systems can be affected at temperatures below -13°F (-25°C). • DRIVING THROUGH WATER • • • WARNING Do not drive through flowing or deep water as you may lose control of your vehicle. Lightly press the brake pedal to dry the brakes and to check that they work. Check that the horn works. Check that the exterior lights work. Turn the steering wheel to check that the steering power assist works. FLOOR MATS Note: Driving through standing water can cause vehicle damage. WARNINGS Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways. Note: Engine damage can occur if water enters the air filter. Before driving through standing water, check the depth. Never drive through water that is higher than the bottom of the front rocker area of your vehicle. Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal injury. 168 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Driving Hints WARNINGS Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to make sure mats do not shift out of position. Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to prevent them from moving and interfering with the pedals or the ability to control the vehicle. E142666 To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in. Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. To remove the floor mat, reverse the installation procedure. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that have been removed for cleaning or replacement. Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause interference with pedal operation causing a loss of vehicle control. 169 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Roadside Emergencies authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km). ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • • Roadside Assistance includes up to $200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services. 24 hours a day, seven days a week. For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio. Vehicles Sold in the United States: Using Roadside Assistance Roadside Assistance covers: • A flat tire change with a good spare, if provided with the vehicle (except vehicles supplied with a tire inflation kit). • Battery jump start. • Lock-out assistance (key replacement cost is the customer's responsibility). • Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (7.6 L) of gasoline or 5 gal (18.9 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period. • Winch out — available within 100 ft (30.5 m) of a paved or county maintained road, no recoveries. • Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the owner's information portfolio in the glove compartment. United States Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States Ford vehicle customers call 1-800-241-3673. Customers need to submit their original receipts. Vehicles Sold in Canada: Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference. 170 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Roadside Emergencies Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca. The hazard warning button is located on the instrument panel. Use it when your vehicle is creating a safety hazard for other motorists. • Sykes Assistance Services Corporation administers the Roadside Assistance program. You must receive covered services in Canada or the continental United States. Coverage extends to vehicles that use public, non-seasonal, annually traveled roadways. Roadside Assistance coverage does not extend to vehicles involved in cross-country driving, logging, autocross and any other form of off-road use. Well maintained roads and surfaces help ensure safe travel for the supplier, and allow their representatives to perform service as per the standard operating procedures. • Press the button to turn on the hazard warning function, and the front and rear direction indicators will flash. Press the button again to turn them off. FUEL SHUTOFF WARNING Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision. In Remote Locations In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. If our supplier cannot take your vehicle by road to the nearest authorized dealership, transportation by rail or water may be necessary. The program covers a tow to the dock or rail terminal and also to the dealership at the end of the trip. Should your vehicle shut off after a collision, you may restart your vehicle by doing the following: For rail or water transportation, however, contact your authorized dealer to confirm if you are eligible for additional coverage before you authorize or pay for the service. 1. 2. 3. 4. Call Ford Roadside Assistance at 1-800-665-2006 for additional information. Turn the ignition off. Turn the ignition to crank. Turn the ignition off. Turn the ignition on again to re-enable the fuel pump. HAZARD WARNING FLASHERS JUMP STARTING THE VEHICLE Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle. WARNINGS The gases around the battery can explode if exposed to flames, sparks or lit cigarettes. An explosion could result in personal injury or vehicle damage. 171 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Roadside Emergencies WARNINGS Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted. Use only an adequate-sized cable with insulated clamps. 1 Note: Do not disconnect the battery from your vehicle’s electrical system. Preparing Your Vehicle 3 Note: Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. 4 2 Note: Use only a 12-volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system. E142664 Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch, and switch off all accessories. 1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle's engine, or connect the negative (-) cable to a ground connection point if available. Connecting the Jumper Cables WARNING Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables. Note: In the illustration, the bottom vehicle represents the booster vehicle. 172 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Roadside Emergencies 4 2 1 E130431 WARNING Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an explosion of the gases that surround the battery. 3 Jump Starting E142665 1. Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000 rpms, as shown in your tachometer. 2. Start the engine of the disabled vehicle. 3. After starting the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables. 1. Remove the jumper cable from the ground metal surface or connecting point, if available. 2. Remove the jumper cable on the negative (-) terminal of the booster vehicle's battery. 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle's battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle's battery. Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected. After starting your vehicle and removing the jumper cables, allow it to idle for several minutes so the battery can recharge. 173 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Roadside Emergencies POST-CRASH ALERT SYSTEM The system flashes the turn signal lamps and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and lamps will turn off when: • The hazard control button is pressed • The panic button (if equipped) is pressed on the remote entry transmitter • Your vehicle runs out of power 174 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance These are some of the items that can be found online: • U.S. dealer locator by Dealer Name, City/State or Zip Code. • Owner Manuals. • Maintenance Schedules. • Recalls. • Ford Extended Service Plans. • Ford Genuine Accessories. • Service specials and promotions. GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6K 0C8 A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Telephone 1-800-565-3673 (FORD) Online www.ford.ca Away From Home Twitter If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: In the United States: Mailing address 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center. Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48121 Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com 175 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. • Your telephone number (home and business). • The name of the authorized dealer and city where located. • The vehicle’s current odometer reading. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time). In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126 You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. 176 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600 Arlington, Virginia 22201 The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have 177 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (313) 594-4857 Fax: (313) 390-0804 Email: [email protected] CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca. For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804 Email: [email protected] www.ford.com.pr If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States. If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: 178 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Or to order a free publication catalog, call toll free: 1-800-782-4356 Ford: 80004443673 Lincoln: 80004441067 If calling from the UAE: 80004441066 If calling from the Kingdom of Saudi Arabia: 8008443673 If calling from Kuwait: 22280384 www.helminc.com Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual FAX: +971 4 3327266 Email: [email protected] www.me.ford.com French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. REPORTING SAFETY DEFECTS (U.S. ONLY) If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. E142557 If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170 Attention: Customer Service 179 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada. Transport Canada Contact Information Website http://www.tc.gc.ca/eng/roadsafety/menu.htm Phone 1–800–333–0510 180 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Luggage Compartment Fuse Box FUSE BOX LOCATIONS Engine Compartment Fuse Box The fuse box is located in the engine compartment. See Maintenance (page 193). Passenger Compartment Fuse Box E163779 E159113 The fuse box is located in the luggage compartment on the right-hand side. Remove the fuse box cover to gain access to the fuses. The fuse box is located below the glove box. 181 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses FUSE SPECIFICATION CHART Engine Compartment Fuse Box E157389 Fuse Fuse rating Circuits protected F1 - Not used. F2 - Not used. F3 - Not used. F4 - Not used. F5 - Not used. F6 - Not used. F7 40A F8 30A ** Anti-lock brake system. ** Stability control. 182 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Fuse Fuse rating F9 30A F10 40A F11 20A F12 30A F13 30A F14 40A F15 20A F16 40A F17 20A F18 40A F19 5A F20 15A F21 5A F22 15A ** Heated rear window. ** Blower motor. ** Powertrain control module. ** Starter relay. ** Right-hand heated windshield. Heated windshield. ** Floor console auxiliary power point. ** Accessories - Van only. Anti-lock brake system. Stability Control. * - Horn. Stop lamp switch. * * Battery monitor system - 1.6 GTDI engine only. * Power supply voltage - powertrain control module 2.5 L engine only. 10A F24 Cargo-area auxiliary power point. Luggage compartment auxiliary power point. ** * 5A Rear floor console auxiliary power point. Cargo area auxiliary power point. ** ** F23 Circuits protected Relay coils. * Not used. F25 25A F26 5A F27 15A F28 25A * Door control unit (van only). Engine control relay coil feed - 2.5 L engine only. * * Air conditioning clutch. * Rear power window. 183 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Fuse Fuse rating F29 25A F30 5A F31 15A F32 15A F33 10A F34 10A F35 15A F36 5A F37 5A F38 15A F39 10A F40 5A F41 20A F42 15A F43 15A * Front power window. Ignition switch position II output (van only). * * Taxi roof lamp switch. * Engine control module. * Engine control module. * Fuel injectors. * Vehicle power 4. * Active grill shutter - 1.6 GTDI and 2.5L engine only. * Battery saver relay. * * Engine control module. Transmission control module. Taxi block connector. Electronic power assist steering. * * Body control module. * Rear window wiper. * Heated front seat - Van. * 20A F44 Circuits protected * 15A * 5A F45 10A F46 40A Accessories - Van. Headlamp control module. Air conditioning switch - Taxi. * Power exterior mirror - without door control unit. ** Windshield wiper. 184 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Fuse Fuse rating F47 7.5A F48 25A * Circuits protected * Heated exterior mirror - without door control unit. * Body control module. ** Mini fuses Cartridge fuses Relay Circuits switched R1 Not used. R2 Horn. R3 Battery saver relay. R4 Heated rear window. R5 Rear window wiper. R6 Not used. R7 Heated windshield. R8 Accessory delay. DCU power feed (van). R9 Relay - Van. R10 Starter motor. R11 Air conditioning clutch. R12 Cooling fan. R13 Blower motor. R14 Electronic engine control. R15 Not used. R16 Ignition. 185 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Passenger Compartment Fuse Box E129926 Fuse Fuse rating Circuits protected F56 20A F57 - Not used. F58 - Not used. F59 5A Passive anti-theft system transceiver. F60 10A Interior lamp. Driver door switch pack. Fuel pump. 186 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Fuse Fuse rating Circuits protected Glove compartment lamp. Overhead console switch bank. F61 20A Not used (spare). F62 5A F63 - Not used. F64 - Not used. F65 10A Liftgate release. F66 20A Front door double locking and unlock relay. F67 7.5A SYNC. Front display interface module. Global positioning system module. F68 - F69 5A F70 20A Central locking relay. F71 10A Heating control head (manual air conditioning). Dual automatic temperature control. F72 7.5A Steering wheel module. F73 7.5A Data link connector. Battery backup sounder. F74 15A High beam headlamp. F75 15A Front fog lamp. F76 10A Reversing lamp. F77 20A Washer pump. F78 5A Ignition switch. F79 15A Audio unit. DVD navigation system. Touchscreen. Hazard flasher switch. Door lock switch. F80 - Autowipers. Auto-dimming interior mirror. Not used. Instrument panel cluster. Not used. 187 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Fuse Fuse rating F81 5A Circuits protected Power sunroof. Interior motion sensor. F82 20A Washer pump. F83 20A Central locking. F84 20A DD FF unlock supply (ground fuse). DD FF double lock (ground fuse). F85 7.5A Ignition switch. F86 10A Airbag module. Occupant classification system. Passenger airbag deactivation indicator. F87 - Not used. F88 - Not used. F89 - Not used. Cargo Compartment Fuse Box E129927 188 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Fuse Fuse Rating F1 10A F2 25A F3 25A F4 25A F5 - Circuits protected * Rear heating, ventilation and air conditioning. * Driver seat adjuster. * Driver door module. * Passenger door module. Not used. F6 * 25A Door control unit rear left. F7 25A * Door control unit rear right. F8 - Not used. F9 - Not used. F10 - Not used. F11 - Not used. F12 - Not used. F13 - Not used. F14 - Not used. F15 - Not used. F16 - Not used. F17 - Not used. F18 - Not used. F19 - Not used. F20 - Not used. F21 - Not used. F22 - Not used. F23 - Not used. F24 - F25 Not used. 40A ** Rear blower motor. 189 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Fuse F26 40A F27 40A F28 - ** ** Circuits protected Accessories. Trailer tow module. Taxi. Not used. F29 5A F30 5A * Rear view camera. * Parking aid. F31 - Not used. F32 - Not used. F33 - Not used. F34 15A F35 15A F36 - F37 20A F38 10A F39 - * Driver heated seat. * Passenger heated seat. Not used. * Power sunblind. * Taxi. Not used. F40 7.5A F41 10A F42 20A F43 - Not used. F44 - Not used. F45 - Not used. - Not used. F46 * Fuse Rating * Rear heating. Ventilation and air conditioning module ignition feed. * Taxi connector. * Taxi connector. ** Mini fuses Cartridge fuses 190 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Relay Circuits switched R1 Ignition switch. R2 Rear heating, ventilation and air conditioning motor. Ventilation and air conditioning motor. R3 Not used. R4 Not used. R5 Not used. R6 Not used. CHANGING A FUSE Fuses WARNING E142430 If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. Standard Fuse Amperage Rating and Color Color Fuse rating Micro fuses Dual micro fuses M-type fuses J-type fuses 5A Tan Tan - - 7.5A Brown Brown - - 10A Red Red - - 15A Blue Blue Grey - 20A Yellow - Light Blue Blue 25A White - White White 30A Green - Pink Pink 191 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses Color Fuse rating Micro fuses Dual micro fuses M-type fuses J-type fuses 40A - - Green Green 50A - - - Red 60A - - - Yellow 192 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance Working with the Engine On GENERAL INFORMATION WARNING Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running. 1. Set the parking brake and shift to park (P). 2. Block the wheels. If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. OPENING AND CLOSING THE HOOD Opening the Hood Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • • • • Do not work on a hot engine. Make sure that nothing gets caught in moving parts. Do not work on a vehicle with the engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts. E164919 1. Open the front door. 2. Pull the hood release handle. Working with the Engine Off 1. Set the parking brake and shift to park (P). 2. Switch off the engine. 3. Block the wheels. 193 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance E164920 3. Move the catch to the left. E87786 4. Open the hood and support it with the support rod. Closing the Hood 1. Remove the support rod from the catch and secure correctly. 2. Lower the hood and allow it to drop under its own weight for the last 8 inches to 12 inches (20 centimeters to 30 centimeters). Note: Make sure the hood is fully closed. 194 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance UNDER HOOD OVERVIEW - 1.6L A E163400 * B C D H F E G * A Engine coolant reservoir : See Engine Coolant Check (page 198). B Engine oil filler cap : See Engine Oil Check (page 197). * * C Engine oil dipstick : See Engine Oil Check (page 197). D Brake and clutch fluid reservoir : See Brake Fluid Check (page 200). E Battery: See Changing the 12V Battery (page 201). F Engine compartment fuse box: See Fuses (page 181). G Air cleaner: See Changing the Engine Air Filter (page 212). H Windshield and rear window washer fluid reservoir: See Washer Fluid Check (page 200). * The filler caps and the engine oil dipstick are colored for easy identification. 195 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance UNDER HOOD OVERVIEW - 2.5L A E166456 * B D C H F E G * A Engine coolant reservoir : See Engine Coolant Check (page 198). B Engine oil filler cap : See Engine Oil Check (page 197). * * C Engine oil dipstick : See Engine Oil Check (page 197). D Brake and clutch fluid reservoir : See Brake Fluid Check (page 200). E Battery: See Changing the 12V Battery (page 201). F Engine compartment fuse box: See Fuses (page 181). G Air cleaner: See Changing the Engine Air Filter (page 212). H Windshield and rear window washer fluid reservoir: See Washer Fluid Check (page 200). * The filler caps and the engine oil dipstick are colored for easy identification. 196 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance 3. Remove the dipstick and wipe it with a clean, lint free cloth. Replace the dipstick and remove it again to check the oil level. ENGINE OIL DIPSTICK - 1.6L ECOBOOST™ A B If the oil level is at the minimum mark, add oil immediately. See Capacities and Specifications (page 249). Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty. E141337 A Minimum. B Maximum. Note: Make sure that the oil level is between the minimum and the maximum marks. Note: The oil consumption of new engines reaches its normal level after approximately 3,000 mi (5,000 km). ENGINE OIL DIPSTICK - 2.5L Adding Engine Oil E142462 E142732 A Minimum B Maximum Only use oils certified for gasoline engines by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Council (ILSAC), comprised of U.S. and Japanese automobile manufacturers. ENGINE OIL CHECK 1. Make sure that your vehicle is on level ground. 2. Check the oil level before starting the engine, or switch the engine off and wait 15 minutes for the oil to drain into the oil pan. 197 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance 5. After 25 seconds, a message confirming that the reset is complete will be displayed. 6. Release the accelerator and brake pedals. 7. The message confirming that the reset is complete will no longer be displayed. 8. Switch the ignition off. For vehicles with push-button start, press the start button to switch the ignition off. WARNINGS Only add oil when the engine is cold. If the engine is hot, wait 10 minutes for the engine to cool down. Do not remove the filler cap when the engine is running. 1. Remove the engine oil filler cap. 2. Add engine oil that meets Ford specifications. See Capacities and Specifications (page 249). 3. Wipe off any spilled oil. 4. Replace the engine oil filler cap. Turn it clockwise until you feel a strong resistance. Note: Do not add oil further than the maximum mark. Oil levels above the maximum mark may cause engine damage. ENGINE COOLANT CHECK Checking the Engine Coolant When the engine is cold, check the concentration and level of the engine coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 386). Note: Soak up any spillage with an absorbent cloth immediately. Note: Make sure that the level is between the MIN and MAX marks on the coolant reservoir. OIL CHANGE INDICATOR RESET Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. Resetting the Oil Life Monitoring System Note: If the level is at the MIN mark, below the MIN mark, or empty, add coolant immediately. See Adding Engine Coolant in this chapter. Only reset the oil life monitoring system after changing the engine oil and oil filter. Maintain coolant concentration within 48% to 50%, which equates to a freeze point between -30°F (-34°C) and -34°F (-37°C). 1. Switch the ignition on. Do not start the engine. For vehicles with push-button start, press and hold the start button for two seconds without pressing the brake pedal. Do not start the engine. 2. Press the accelerator and brake pedals at the same time. 3. Keep the accelerator and brake pedals fully pressed. 4. After three seconds, a message confirming that the reset is in progress will be displayed. Note: For best results, coolant concentration should be tested with a refractometer, for example Robinair® Coolant and Battery Refractometer 75240. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Automotive fluids are not interchangeable. Do not use engine coolant, antifreeze or windshield washer fluid outside of its specified function and vehicle location. 198 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance Adding Engine Coolant • WARNINGS Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, spilling coolant on hot engine parts can burn you. Do not put engine coolant in the windshield washer fluid reservoir. If sprayed on the windshield, engine coolant could make it difficult to see through the windshield. • Do not add coolant further than the MAX mark. To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The cooling system is under pressure; steam and hot liquid can come out forcefully when the cap is loosened slightly. • Note: Do not use stop leak pellets, cooling system sealants or additives as they can cause damage to the engine cooling or heating systems. The vehicle warranty does not cover this damage. • Note: During normal vehicle operation, the engine coolant may change color from orange to pink or light red. As long as the engine coolant is clear and uncontaminated, this color change does not indicate that the engine coolant has degraded, nor does it require that qualified personnel drain the engine coolant, flush the system or replace the engine coolant. Do not mix different colors or types of coolant in your vehicle. Make sure the correct coolant is used. Mixing of engine coolants may harm the engine’s cooling system. The use of incorrect coolant may harm engine and cooling system components and may void the warranty. Use prediluted engine coolant meeting the Ford specification. In case of emergency, you can add a large amount of water without engine coolant in order to reach a vehicle service location. In this instance, you must have the cooling system drained, chemically cleaned with Motorcraft Premium Cooling System Flush, and refilled with engine coolant as soon as possible. Water alone (without engine coolant) can cause engine damage, for example corrosion, overheating or freezing. Do not use alcohol, methanol, brine or any engine coolants mixed with alcohol or methanol antifreeze. Alcohol and other liquids can cause engine damage, for example overheating or freezing. Do not add extra inhibitors or additives to the coolant. These can be harmful and compromise the corrosion protection of the engine coolant. Unscrew the cap slowly. Any pressure will escape as you unscrew the cap. Add prediluted engine coolant meeting the Ford specification. Whenever you add coolant, check the coolant level in the coolant reservoir the next few times you drive the vehicle. If necessary, add enough prediluted engine coolant to bring the coolant level to the correct level. Recycled Engine Coolant We do not recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. 199 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance Used engine coolant should be disposed of in an appropriate manner. Follow your community’s regulations and standards for recycling and disposing of automotive fluids. Have an authorized dealer check and change the transmission fluid at the correct service interval. See Scheduled Maintenance (page 386). Your transmission does not consume fluid. However, if the transmission slips, shifts slowly or if you notice a sign of leaking fluid, contact an authorized dealer. Severe Climates If you drive in extremely cold climates: • It may be necessary to have a Ford authorized dealer increase the coolant concentration above 50%. • A coolant concentration of 60% will provide improved freeze point protection. Engine coolant concentrations above 60% will decrease the overheat protection characteristics of the engine coolant and may cause engine damage. Do not use supplemental transmission fluid additives, treatments or cleaning agents. The use of these materials may affect transmission operation and result in damage to internal transmission components. BRAKE FLUID CHECK Fluid levels between the MIN and MAX lines are within the normal operating range; there is no need to add fluid. If the fluid levels are outside of the normal operating range, the performance of the system could be compromised; seek service from your authorized dealer immediately. If you drive in extremely hot climates: • It may be necessary to have a Ford authorized dealer decrease the coolant concentration to 40%. • A coolant concentration of 40% provides improved overheat protection. Engine coolant concentrations below 40% will decrease the freeze and corrosion protection characteristics of the engine coolant and may cause engine damage. POWER STEERING FLUID CHECK Your vehicle is equipped with an electric power steering (EPS) system. There is no fluid reservoir to check or fill. Vehicles driven year-round in non-extreme climates should use prediluted engine coolant for optimum cooling system and engine protection. WASHER FLUID CHECK Note: The reservoir supplies the front and rear washer systems. AUTOMATIC TRANSMISSION FLUID CHECK When adding fluid, use a mixture of washer fluid and water to help prevent freezing in cold weather and improve the cleaning capability. We recommend that you use only high quality washer fluid. The automatic transmission does not have a transmission fluid dipstick. For information on fluid dilution, refer to the product instructions. 200 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance When a low voltage battery replacement is necessary, see an authorized dealer to replace the low voltage battery with a Ford recommended replacement low voltage battery that matches the electrical requirements of the vehicle. CHANGING THE 12V BATTERY WARNINGS Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation. To ensure proper operation of the battery management system (BMS), do not allow a technician to connect any electrical device ground connection directly to the low voltage battery negative post. A connection at the low voltage battery negative post can cause inaccurate measurements of the battery condition and potential incorrect system operation. When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners. Note: If a person adds electrical or electronic accessories or components to the vehicle, the accessories or components may adversely affect the low voltage battery performance and durability and may also affect the performance of other electrical systems in the vehicle. Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. Battery posts, terminals and related accessories contain lead and lead compounds. Wash hands after handling. When a battery replacement is required, the battery should only be replaced with a Ford recommended replacement battery that matches the electrical requirements of the vehicle. Your vehicle has a Motorcraft® maintenance-free battery which normally does not require additional water during its life of service. Because your vehicle’s engine is electronically-controlled by a computer, some engine control settings are maintained by power from the low voltage battery. Some engine computer settings, like the idle trim and fuel trim strategy, optimize the driveability and performance of the engine. Some other computer settings, like the clock and radio station Note: If your vehicle's battery has a cover or shield, make sure it is reinstalled after the battery has been cleaned or replaced. Note: See an authorized dealer for low voltage battery access, testing, or replacement. 201 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance presets, are also maintained in memory by power from the low voltage battery. When a technician disconnects and connects the low voltage battery, these settings are erased. Complete the following procedure in order to restore the settings: CHECKING THE WIPER BLADES 1. With the vehicle at a complete stop, set the parking brake. 2. Shift into park (P). 3. Switch off all accessories. 4. Fully press the brake pedal and start the vehicle. 5. Run the engine until it reaches normal operating temperature. While the engine is warming up, complete the following: Reset the clock. See Audio System (page 258). Reset the power windows bounce-back feature. See Windows and Mirrors (page 74). Reset the radio station presets. See Audio System (page 258). 6. Allow the engine to idle for at least one minute. If the engine turns off, press the accelerator pedal to start the engine. 7. While the engine is running, press the brake pedal and shift into neutral (N). 8. Allow the engine to run for at least one minute by pressing on the accelerator pedal. 9. Drive the vehicle at least 12 mi (20 km) to completely relearn the idle and fuel trim strategy. Note: If you do not allow the engine to relearn the idle and fuel trim strategy, the idle quality of your vehicle may be adversely affected until the engine computer eventually relearns the idle trim and fuel trim strategy. E142463 Run the tip of your fingers over the edge of the blade to check for roughness. Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth. CHANGING THE WIPER BLADES Replace the wiper blades at least annually for optimum performance. Service Position E75184 You can manually move the wiper arms to the service position when you switch the ignition off. Make sure that you dispose of old batteries in an environmentally friendly way. Seek advice from your local authority about recycling old batteries. Note: Do not hold the wiper blade when moving the wiper arm to the service position. 202 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance Set the windshield wipers in the service position to change the wiper blades. The windshield wipers return to the starting position when you switch the ignition on. 1. Lift the wiper arm. Note: You cannot move the wiper arms to the service position manually when you switch the ignition on. 3 Note: You can use the service position to provide easier access to the wiper blades for freeing them from snow and ice. Front Wiper Blades Note: Do not hold the wiper blade when lifting the wiper arm. 1 E130060 2. Slightly rotate the wiper blade. 3. Remove the wiper blade. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached. 1 E129990 2 4. Install in the reverse order. Note: Make sure that the wiper blade locks into place. 2 Double Rear Doors 1. Lift the wiper arm and then press the wiper blade locking buttons together. 2. Slightly rotate the wiper blade. 3. Remove the wiper blade. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached. Note: Do not hold the wiper blade when lifting the wiper arm. 4. Install in the reverse order. Note: Make sure that the wiper blade locks into place. Rear Window Wiper Blades Liftgate Note: Do not hold the wiper blade when lifting the wiper arm. 203 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance 5 2 1 4 E93785 E165586 4. Disengage the wiper blade from the wiper arm. 5. Move the wiper blade to the side. 1. Lift the wiper arm. 2. Position the wiper blade at right angles to the wiper arm. 6 3 E93786 6. Remove the wiper blade. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached. E93784 3. Press the wiper blade locking clip. 7. Install in the reverse order. Note: Make sure that the wiper blade locks into place. 204 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance ADJUSTING THE HEADLAMPS Vertical Aim Adjustment If your vehicle has been involved in a crash, have the aim of the headlamp beam checked by an authorized dealer. Headlamp Aiming Target E199411 Note: There may be an identifying mark on the lens to help you locate the center of the bulb. Note: To see a clearer light pattern while adjusting one headlamp, you may want to block the light from the other headlamp. E142592 A 8 ft (2.4 m) B Ground to the center of the headlamp low beam bulb C 25 ft (7.6 m) D Horizontal reference line 3. Switch on the low beam headlamps and open the hood. Vertical Aim Adjustment Procedure 1. Park your vehicle on level ground approximately 25 ft (7.6 m) from a wall or screen. 2. Measure the distance from the ground to the center of the headlamp low beam bulb and mark an 8 ft (2.4 m) long horizontal reference line on the wall or screen at this height. E142465 4. On the wall or screen you will observe a flat zone of high intensity light located at the top of the beam pattern. If the top edge of the flat zone of high intensity light is not on the horizontal reference line, adjust the aim of the headlamp beam. 205 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance WARNINGS Bulbs can become hot, let the bulb cool down before removing it. Failure to do so could result in personal injury. The following instructions describe how to remove the bulbs. Fit replacements in the reverse order unless otherwise stated. You must fit bulbs of the correct specification. See Bulb Specification Chart (page 211). Note: We recommended that you see an authorized dealer to change the headlamp bulbs if your vehicle is fitted with air conditioning. Some bulbs are difficult to access. Headlamp Remove the covers to gain access to the bulbs. E164485 5. Locate the vertical adjuster on each headlamp. Use a suitable tool, for example a screwdriver or hexagonal socket, to turn the adjuster clockwise or counterclockwise to adjust the vertical aim of the headlamp. The horizontal edge of the brighter light should touch the horizontal reference line. 6. Close the hood and switch off the lamps. A B C D E171011 Horizontal Aim Adjustment The horizontal aim of the headlamp beam on your vehicle is not adjustable. CHANGING A BULB WARNINGS Switch the lamps and the ignition off. Failure to do so could result in serious personal injury. 206 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing A Side marker B Headlamp low beam and side lamp C Headlamp high beam D Direction indicator Maintenance Side Marker 1 Direction Indicator 2 3 1 E171012 1. Remove the cover. 2. Remove the bulb holder by pulling it straight out. 3. Remove the bulb from the bulb holder by pulling it straight out. E165475 1. Turn the bulb holder counterclockwise and remove it. Note: You cannot separate the bulb from the bulb holder. Side Lamp 1 3 4 Headlamp Low Beam 1 2 E171075 1. Remove the cover. 2. Remove headlamp low beam bulb. 3. Remove the side lamp bulb holder by pulling it straight out. 4. Remove the bulb from the bulb holder by pulling it straight out. E171013 3 1. Remove the cover. 2. Turn the bulb holder counterclockwise and remove it. 3. Remove the bulb by pulling it straight out. Note: Do not touch the glass of the bulb. 207 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance Headlamp High Beam 1 2 2 3 3 E171014 1. Remove the cover. 2. Turn the bulb holder counterclockwise and remove it. Note: Do not touch the glass of the bulb. E165496 2. Hold the bulb holder and turn the lamp counterclockwise and remove it. 3. Remove the bulb by pulling it straight out. Side Direction Indicator Front Fog Lamps 1 2 1 E165495 1. E71062 Turn the lamp clockwise and remove it. 1. Disconnect the electrical connector. 2. Turn the bulb holder counterclockwise and remove it. Note: Do not touch the glass of the bulb. Note: You cannot separate the bulb from the bulb holder. 208 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance Central High Mounted Brake Lamp Rear Lamps These are not serviceable items, see an authorized dealer if they fail. License Plate Lamp These are not serviceable items, see an authorized dealer if they fail. 1 Interior Lamps Front Interior Lamp 2 3 E165484 1. Remove the screws. 2 1 E99452 3 1. Carefully remove the lamp. 2. Turn the bulb holder counterclockwise and remove it. E165485 2. Turn the bulb holders counterclockwise to remove them. 3. Remove the bulbs by pulling them straight out. E73939 3 3. Remove the bulb by pulling it straight out. 209 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance Cargo Area Lamp Front Interior LED Lamps E163429 1. Pry off the lamp cover. E125092 Note: If your vehicle has LED lamps these are not serviceable items, see an authorized dealer if they fail. Reading Lamps 2 2 3 1 3 E99453 1. Carefully remove the lamp. 2. Turn the bulb holder counterclockwise and remove it. 3. Remove the bulb by pulling it straight out. E166153 2. Remove the cover. 3. Remove the bulb. 210 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance BULB SPECIFICATION CHART Lamp Brake and tail lamp. Specification Power (watt) W21/5W 21/5 H11 55 PY24W 24 Cornering lamps. Front direction indicator. Front fog lamp. H11 55 Front side lamp. W5W 5 Front side marker lamp. W5W 5 H9 55 Headlamp high beam. Headlamp low beam. H11 55 Interior lamp. W6W 6 License plate lamp. W5W 5 211 Festoon 10 Luggage compartment lamp. Map lamp. Rear direction indicator. * Rear Dome lamp. * W5W 5 WY21W 21 LED ** ** LED Reversing lamp. W16W 16 Side direction indicator. W5W 5 Vehicles with panoramic roof. ** LED lamps are not serviceable items. 211 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance EcoBoost Engines CHANGING THE ENGINE AIR FILTER x4 WARNING To reduce the risk of vehicle damage and/or personal burn injuries do not start your engine with the air cleaner removed and do not remove it while the engine is running. When changing the air filter element, use only the air filter element listed. See Capacities and Specifications (page 249). For EcoBoost equipped vehicles: When servicing the air cleaner, it is important that no foreign material enter the air induction system. The engine and turbocharger are susceptible to damage from even small particles. Change the air filter element at the proper interval. See Maintenance (page 193). Note: Failure to use the correct air filter element may result in severe engine damage. The customer warranty may be void for any damage to the engine if the correct air filter element is not used. E167021 1. 2. 3. 4. 5. 212 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Remove the retaining screws that secure the air filter housing cover. Carefully lift the air filter housing cover. Remove the air filter element from the air filter housing. Wipe any dirt or debris from the air filter housing and cover to make sure no dirt gets in the engine and to make sure you have a good seal. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if not properly seated. Maintenance 5. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if not properly seated. 6. Install the air filter housing cover. 7. Engage the clamps to secure the air filter housing cover to the air filter housing. 6. Install the air filter housing cover. 7. Install the retaining screws to secure the air filter housing cover to the air filter housing. 2.5L Engine x2 E167022 1. Release the clamps that secure the air filter housing cover. 2. Carefully lift the air filter housing cover. 3. Remove the air filter element from the air filter housing. 4. Wipe any dirt or debris from the air filter housing and cover to make sure no dirt gets in the engine and to make sure you have a good seal. 213 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Vehicle Care • CLEANING PRODUCTS For best results, use the following products or products of equivalent quality: • Motorcraft Bug and Tar Remover (ZC-42) • Motorcraft Custom Bright Metal Cleaner (ZC-15) • Motorcraft Detail Wash (ZC-3-A) • Motorcraft Dusting Cloth (ZC-24) • Motorcraft Engine Shampoo and Degreaser (U.S. only) (ZC-20) • Motorcraft Engine Shampoo (Canada only) (CXC-66-A) • Motorcraft Multi-Purpose Cleaner (Canada only) (CXC-101) • Motorcraft Premium Glass Cleaner (Canada only) (CXC-100) • Motorcraft Premium Quality Windshield Washer Fluid (Canada only) [CXC-37-(A, B, D or F)] • Motorcraft Premium Windshield Wash Concentrate with Bitterant (U.S. only) (ZC-32-B2) • Motorcraft Professional Strength Carpet & Upholstery Cleaner (ZC-54) • Motorcraft Premium Leather and Vinyl Cleaner (ZC-56) • Motorcraft Spot and Stain Remover (U.S. only) (ZC-14) • Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23) • Motorcraft Wheel and Tire Cleaner (ZC-37-A) • • • • Never use strong household detergents or soap, for example dish washing or laundry liquid. These products can discolor and spot painted surfaces. Never wash your vehicle when is hot to the touch, or during strong or direct sunlight. Dry your vehicle with a chamois or soft terry cloth towel to eliminate water spotting. Immediately remove fuel spillages, bird droppings, insect deposits and road tar. These may cause damage to your vehicle’s paintwork or trim over time. We recommend Motorcraft Bug and Tar Remover. Remove any exterior accessories, for example antennas, before entering a car wash. Note: Suntan lotions and insect repellents can damage painted surfaces. If these substances come in contact with your vehicle, wash the affected area as soon as possible. Exterior Chrome Parts • • • CLEANING THE EXTERIOR Apply a high quality-cleaning product to bumpers and other chrome parts. Follow the manufacturer’s instructions. We recommend Motorcraft Custom Bright Metal Cleaner. Do not apply the cleaning product to hot surfaces. Do not leave the cleaning product on chrome surfaces longer than the time recommended. Using other non-recommended cleaners can result in severe and permanent cosmetic damage. Note: Never use abrasive materials, for example steel wool or plastic pads as they can scratch the chrome surface. Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, we recommend Motorcraft Detail Wash. Note: Do not use chrome cleaner, metal cleaner or polish on wheels or wheel covers. 214 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Vehicle Care Exterior Plastic Parts • For routine cleaning we recommend Motorcraft Detail Wash. If tar or grease spots are present, we recommend Motorcraft Bug and Tar Remover. Stripes or Graphics (If Equipped) Do not use a commercial or high-pressure sprayer on the surface or edge of stripes and graphics. This can damage them and cause the edges to peel away from the vehicle surface. • • Underbody Flush the complete underside of your vehicle frequently. Keep body and door drain holes free of debris or foreign material. CLEANING THE ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. WAXING Regular waxing is necessary to protect your car's paint from the elements. We recommend that you wash and wax the painted surface once or twice a year. When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. • Do not spray a hot engine with cold water to avoid cracking the engine block or other engine components. • Spray Motorcraft Engine Shampoo and Degreaser on all parts that require cleaning and pressure rinse clean. In Canada, use Motorcraft Engine Shampoo. • Never wash or rinse the engine while it is hot or running; water in the running engine may cause internal damage. When washing and waxing, park your vehicle in a shaded area out of direct sunlight. Always wash your vehicle before applying wax. • • • Do not allow wax to come in contact with any non-body (low-gloss black) colored trim. The wax will discolor or stain the parts over time. • Roof racks. • Bumpers. • Grained door handles. • Side moldings. • Mirror housings. • Windshield cowl area. Do not apply wax to glass areas. After waxing, your car's paint should feel smooth, and be free of streaks and smudges. Use a quality wax that does not contain abrasives. Follow the manufacturer’s instructions to apply and remove the wax. Apply a small amount of wax in a back-and-forth motion, not in circles. 215 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Vehicle Care • • Never wash or rinse any ignition coil, spark plug wire or spark plug well, or the area in and around these locations. Cover the battery, power distribution box, and air filter assembly to prevent water damage when cleaning the engine. CLEANING THE INTERIOR WARNINGS Do not use cleaning solvents, bleach or dye on the vehicle’s safety belts, as these actions may weaken the belt webbing. On vehicles equipped with seat-mounted airbags, do not use chemical solvents or strong detergents. Such products could contaminate the side airbag system and affect performance of the side airbag in a collision. CLEANING THE WINDOWS AND WIPER BLADES Car wash chemicals and environmental fallout can result in windshield and wiper blade contamination. Dirty windshield and wipers will result in poor windshield wiper operation. Keep the windshield and wiper blades clean to maintain windshield wiper performance. For fabric, carpets, cloth seats, safety belts and seats equipped with side airbags: • Remove dust and loose dirt with a vacuum cleaner. • Remove light stains and soil with Motorcraft Professional Strength Carpet & Upholstery Cleaner. To clean the windshield and wiper blades: • Clean the windshield with a non-abrasive glass cleaner. When cleaning the interior of the windshield, avoid getting any glass cleaner on the instrument panel or door panels. Wipe any glass cleaner off these surfaces immediately. • For windshields contaminated with tree sap, chemicals, wax or bugs, clean the entire windshield using steel wool (no greater than 0000 grade) in a circular motion and rinse with water. • Clean the wiper blades with isopropyl rubbing alcohol or windshield washer concentrate. • • • Note: Do not use razor blades or other sharp objects to clean or remove decals from the inside of the heated rear window. The vehicle warranty does not cover damage caused to the heated rear window grid lines. 216 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing If grease or tar is present on the material, spot-clean the area first with Motorcraft Spot and Stain Remover. In Canada, use Motorcraft Multi-Purpose Cleaner. If a ring forms on the fabric after spot cleaning, clean the entire area immediately (but do not oversaturate) or the ring will set. Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials. Vehicle Care 1. CLEANING THE INSTRUMENT PANEL AND INSTRUMENT CLUSTER LENS 2. WARNING Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of the airbag system. 3. Note: Follow the same procedure as cleaning leather seats for cleaning leather instrument panels and leather interior trim surfaces. See Cleaning Leather Seats (page 217). 4. Clean the instrument panel and cluster lens with a clean, damp and soft cloth, then use a clean, dry and soft cloth to dry these areas. 5. • 6. • • • Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect you from undesirable windshield reflection. Do not use any household cleaning products or glass cleaners as these may damage the finish of the instrument panel, interior trim and cluster lens. Wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion to avoid possible damage to the interior painted surfaces. Do not allow air fresheners and hand sanitizers to spill onto interior surfaces. If a spill occurs, wipe off immediately. Your warranty may not cover these damages. Wipe up spilled liquid using a clean, soft cloth as quickly as possible. Use Motorcraft Premium Leather and Vinyl Cleaner or a commercially available leather cleaning product for automotive interiors. Test any cleaner or stain remover on an inconspicuous area. Alternatively, wipe the surface with a clean, soft cloth and a mild soap and water solution. Dry the area with a clean, soft cloth. If necessary, apply more soap and water solution or cleaning product to a clean, soft cloth and press it onto the soiled area. Allow this to set at room temperature for 30 minutes. Remove the soaked cloth, then with a clean, damp cloth, use a rubbing motion for 60 seconds on the soiled area. Dry the area with a clean, soft cloth. CLEANING LEATHER SEATS (If Equipped) Note: Follow the same procedure as cleaning leather seats for cleaning leather instrument panels and leather interior trim surfaces. For routine cleaning, wipe the surface with a soft, damp cloth and a mild soap and water solution. Dry the area with a clean, soft cloth. For cleaning and removing stains such as dye transfer, use Motorcraft Premium Leather and Vinyl Cleaner or a commercially available leather cleaning product for automotive interiors. Note: Test any cleaner or stain remover on an inconspicuous area. If a staining liquid like coffee or juice has been spilled on the instrument panel or on interior trim surfaces: 217 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Vehicle Care You should: • Remove dust and loose dirt with a vacuum cleaner. • Clean and treat spills and stains as soon as possible. Note: Do not use hydrofluoric acid-based or high caustic-based wheel cleaners, steel wool, fuels or strong household detergents. Note: If you intend parking your vehicle for an extended period after cleaning the wheels with a wheel cleaner, drive your vehicle for a few minutes before doing so. This will reduce the risk of increased corrosion of the brake discs. Do not use the following products as these may damage the leather: • Oil and petroleum or silicone-based leather conditioners. • Household cleaners. • Alcohol solutions. • Solvents or cleaners intended specifically for rubber, vinyl and plastics. Alloy wheels and wheel covers are coated with a clear coat paint finish. To maintain their condition we recommend that you: • REPAIRING MINOR PAINT DAMAGE • You should repair paintwork damage caused by stones from the road or minor scratches as soon as possible. A choice of products are available from an authorized dealer. • • Remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout before repairing paint chips. Clean the wheels weekly using Motorcraft Wheel and Tire Cleaner. Apply using manufacturer's instructions. Use a sponge to remove heavy deposits of dirt and brake dust accumulation. Rinse thoroughly with a strong stream of water when you have completed the cleaning process. To remove tar and grease, use Motorcraft Bug and Tar Remover. VEHICLE STORAGE If you plan on storing your vehicle for 30 days or more, read the following maintenance recommendations to make sure your vehicle stays in good operating condition. Always read and follow the manufacturer’s instructions before using the products. CLEANING THE ALLOY WHEELS We engineer and test all motor vehicles and their components for reliable, regular driving. Under various conditions, long-term storage may lead to degraded engine performance or failure unless you use specific precautions to preserve engine components. Note: Do not apply a cleaning chemical to warm or hot wheel rims and covers. Note: Some automatic car washes may cause damage to the finish on your wheel rims and covers. Note: Industrial-strength or heavy-duty cleaners in combination with brush agitation to remove brake dust and dirt, could wear away the clear coat finish over a period time. 218 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Vehicle Care General • • • • Store all vehicles in a dry, ventilated place. Protect from sunlight, if possible. If vehicles are stored outside, they require regular maintenance to protect against rust and damage. • Fuel system • Body • • • • • • • Wash your vehicle thoroughly to remove dirt, grease, oil, tar or mud from exterior surfaces, rear-wheel housing and the underside of front fenders. Periodically wash your vehicle if it is stored in exposed locations. Touch-up exposed or primed metal to prevent rust. Cover chrome and stainless steel parts with a thick coat of auto wax to prevent discoloration. Re-wax as necessary when you wash your vehicle. Lubricate all hood, door and luggage compartment hinges and latches with a light grade oil. Cover interior trim to prevent fading. Keep all rubber parts free from oil and solvents. • Fill the fuel tank with high-quality fuel until the first automatic shutoff of the fuel pump nozzle. Cooling system • • Protect against freezing temperatures. When removing your vehicle from storage, check coolant fluid level. Confirm that there are no cooling system leaks and that fluid is at the recommended level. Battery • • Check and recharge as necessary. Keep connections clean. If storing your vehicle for more than 30 days without recharging the battery, we recommend that you disconnect the battery cables to maintain battery charge for quick starting. Note: It is necessary to reset memory features if battery cables are disconnected. Engine • With your foot on the brake, shift through all the gears while the engine is running. We recommend that you change the engine oil before you use your vehicle again. Change the engine oil and filter prior to storage because used engine oil contains contaminates which may cause engine damage. Start the engine every 15 days for a minimum of 15 minutes. Run at fast idle with the climate controls set to defrost until the engine reaches normal operating temperature. Brakes • Make sure the brakes and parking brake release fully. Tires • 219 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintain recommended air pressure. Vehicle Care Miscellaneous • • Make sure all linkages, cables, levers and pins under your vehicle are covered with grease to prevent rust. Move vehicles at least 25 ft (7.5 m) every 15 days to lubricate working parts and prevent corrosion. Removing Vehicle From Storage When your vehicle is ready to come out of storage, do the following: • Wash your vehicle to remove any dirt or grease film build-up on window surfaces. • Check windshield wipers for any deterioration. • Check under the hood for any foreign material that may have collected during storage such as mice or squirrel nests. • Check the exhaust for any foreign material that may have collected during storage. • Check tire pressures and set tire inflation per the Tire Label. • Check brake pedal operation. Drive your vehicle 15 ft (4.5 m) back and forth to remove rust build-up. • Check fluid levels (including coolant, oil and gas) to make sure there are no leaks, and fluids are at recommended levels. • If you remove the battery, clean the battery cable ends and check for damage. Contact an authorized dealer if you have any concerns or issues. 220 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires How Your Vehicle Differs from Other Vehicles GENERAL INFORMATION Notice to Utility Vehicle, Van and Truck Owners Sport-utility vehicles, vans and trucks can differ from some other vehicles in a few noticeable ways. Your vehicle may be: WARNINGS Utility vehicles have a significantly higher rollover rate than other types of vehicles. To reduce the risk of serious injury or death from a rollover or other crash you must avoid sharp turns and abrupt maneuvers, drive at safe speeds for the conditions, keep tires properly inflated, never overload or improperly load your vehicle, and make sure every passenger is properly restrained. In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a seat belt. All occupants must wear seat belts. Children and infants must use appropriate restraints to minimize the risk of injury or ejection. E145299 E145298 Utility vehicles and trucks handle differently than passenger cars in the various driving conditions that are encountered on streets, highways and off-road. Utility vehicles and trucks are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. 221 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires • • • Higher - to allow higher load carrying capacity and to allow it to travel over rough terrain without getting hung up or damaging underbody components. Shorter - to give it the capability to approach inclines and drive over the crest of a hill without getting hung up or damaging underbody components. All other things held equal, a shorter wheelbase may make your vehicle quicker to respond to steering inputs than a vehicle with a longer wheelbase. Narrower - to provide greater maneuverability in tight spaces, particularly in off-road use. TIRE CARE Information About Uniform Tire Quality Grading E142542 Tire Quality Grades apply to new pneumatic passenger car tires. The tire Quality Grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width. For example: Treadwear 200 Traction AA Temperature A. These Tire Quality Grades are determined by standards that the United States Department of Transportation has set. Tire Quality Grades apply to new pneumatic passenger car tires. They do not apply to deep tread, winter-type snow tires, space-saver or temporary use spare tires, light truck or LT type tires, tires with nominal rim diameters of 10 to 12 inches or limited production tires as defined in Title 49 Code of Federal Regulations Part 575.104 (c)(2). E166373 As a result of the above dimensional differences, sport-utility vehicles, vans and trucks often will have a higher center of gravity and a greater difference in center of gravity between the loaded and unloaded condition. These differences that make your vehicle so versatile also make it handle differently than an ordinary passenger car. 222 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it. The traction grades, from highest to lowest are AA, A, B, and C. The grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear 1½ times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices, and differences in road characteristics and climate. Temperature A B C WARNING The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, under-inflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. The temperature grades are A (the highest), B and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Traction AA A B C WARNING The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning or peak traction characteristics. 223 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires *PSI: Pounds per square inch, a standard unit of air pressure. *Cold tire pressure: The tire pressure when the vehicle has been stationary and out of direct sunlight for an hour or more and prior to the vehicle being driven for 1 mile (1.6 kilometers). *Recommended inflation pressure: The cold inflation pressure found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position) or Tire Label located on the B-Pillar or the edge of the driver’s door. *B-pillar: The structural member at the side of the vehicle behind the front door. * Bead area of the tire: Area of the tire next to the rim. * Sidewall of the tire: Area between the bead area and the tread. * Tread area of the tire: Area of the perimeter of the tire that contacts the road when mounted on the vehicle. *Rim: The metal support (wheel) for a tire or a tire and tube assembly upon which the tire beads are seated. Federal Motor Vehicle Safety Standard No. 139. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. Glossary of Tire Terminology * Tire label: A label showing the OE (Original Equipment) tire sizes, recommended inflation pressure and the maximum weight the vehicle can carry. *Tire Identification Number (TIN): A number on the sidewall of each tire providing information about the tire brand and manufacturing plant, tire size and date of manufacture. Also referred to as DOT code. *Inflation pressure: A measure of the amount of air in a tire. *Standard load: A class of P-metric or Metric tires designed to carry a maximum load at 35 psi [36 psi (2.5 bar) for Metric tires]. Increasing the inflation pressure beyond this pressure will not increase the tire’s load carrying capability. *Extra load: A class of P-metric or Metric tires designed to carry a heavier maximum load at 42 psi (2.9 bar). Increasing the inflation pressure beyond this pressure will not increase the tire’s load carrying capability. *kPa: Kilopascal, a metric unit of air pressure. 224 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires A. P: Indicates a tire, designated by the Tire and Rim Association, that may be used for service on cars, sport utility vehicles, minivans and light trucks. Note: If your tire size does not begin with a letter, this may mean it is designated by either ETRTO (European Tire and Rim Technical Organization) or JATMA (Japan Tire Manufacturing Association). B. 215: Indicates the nominal width of the tire in millimeters from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire. C. 65: Indicates the aspect ratio which gives the tire's ratio of height to width. D. R: Indicates a radial type tire. E. 15: Indicates the wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel diameter. F. 95: Indicates the tire's load index. It is an index that relates to how much weight a tire can carry. You may find this information in your owner’s manual. If not, contact a local tire dealer. Note: You may not find this information on all tires because it is not required by federal law. Information Contained on the Tire Sidewall Both U.S. and Canada Federal regulations require tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and describes the fundamental characteristics of the tire and also provides a U.S. DOT Tire Identification Number for safety standard certification and in case of a recall. Information on P Type Tires C D B E F G H A I J M L K E142543 P215/65R15 95H is an example of a tire size, load index and speed rating. The definitions of these items are listed below. (Note that the tire size, load index and speed rating for your vehicle may be different from this example.) 225 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires G. H: Indicates the tire's speed rating. The speed rating denotes the speed at which a tire is designed to be driven for extended periods of time under a standard condition of load and inflation pressure. The tires on your vehicle may operate at different conditions for load and inflation pressure. These speed ratings may need to be adjusted for the difference in conditions. The ratings range from 81 mph (130 km/h) to 186 mph (299 km/h). These ratings are listed in the following chart. Note: You may not find this information on all tires because it is not required by federal law. Letter rating Speed rating - mph (km/h) M 81 mph (130 km/h) N 87 mph (140 km/h) Q 99 mph (159 km/h) R 106 mph (171 km/h) S 112 mph (180 km/h) T 118 mph (190 km/h) U 124 mph (200 km/h) H 130 mph (210 km/h) V 149 mph (240 km/h) Letter rating Speed rating - mph (km/h) W 168 mph (270 km/h) Y 186 mph (299 km/h) Note: For tires with a maximum speed capability over 149 mph (240 km/h), tire manufacturers sometimes use the letters ZR. For those with a maximum speed capability over 186 mph (299 km/h), tire manufacturers always use the letters ZR. H. U.S. DOT Tire Identification Number (TIN): This begins with the letters DOT and indicates that the tire meets all federal standards. The next two numbers or letters are the plant code designating where it was manufactured, the next two are the tire size code and the last four numbers represent the week and year the tire was built. For example, the numbers 317 mean the 31st week of 1997. After 2000 the numbers go to four digits. For example, 2501 means the 25th week of 2001. The numbers in between are identification codes used for traceability. This information is used to contact customers if a tire defect requires a recall. I. M+S or M/S: Mud and Snow, or AT: All Terrain, or AS: All Season. 226 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires J. Tire Ply Composition and Material Used: Indicates the number of plies or the number of layers of rubber-coated fabric in the tire tread and sidewall. Tire manufacturers also must indicate the ply materials in the tire and the sidewall, which include steel, nylon, polyester, and others. K. Maximum Load: Indicates the maximum load in kilograms and pounds that can be carried by the tire. Refer to the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), for the correct tire pressure for your vehicle. L. Treadwear, Traction and Temperature Grades: *Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half times as well on the government course as a tire graded 100. *Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades represent the tire's ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. *Temperature: The temperature grades are A (the highest), B and C, representing the tire's resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. M. Maximum Inflation Pressure: Indicates the tire manufacturer's maximum permissible pressure or the pressure at which the maximum load can be carried by the tire. This pressure is normally higher than the manufacturer's recommended cold inflation pressure, which can be found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or Tire Label which is located on the B-Pillar or the edge of the driver’s door. The cold inflation pressure should never be set lower than the recommended pressure on the vehicle label. 227 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires C. Maximum Load Dual lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a dual, defined as four tires on the rear axle (a total of six or more tires on the vehicle). D. Maximum Load Single lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a single, defined as two tires (total) on the rear axle. The tire suppliers may have additional markings, notes or warnings such as standard load, radial tubeless, etc. Additional Information Contained on the Tire Sidewall for LT Type Tires B C A Information on T Type Tires D E142544 T type tires have some additional information beyond those of P type tires; these differences are described below: T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different from this example. Tire Quality Grades do not apply to this type of tire. B LT type tires have some additional information beyond those of P type tires; these differences are described below. Note: Tire Quality Grades do not apply to this type of tire. A. LT: Indicates a tire, designated by the Tire and Rim Association (T&RA), that is intended for service on light trucks. B. Load Range and Load Inflation Limits: Indicates the tire's load-carrying capabilities and its inflation limits. 228 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires R: Indicates a radial type tire. B A C E. 16: Indicates the wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel diameter. D E Location of the Tire Label You will find a Tire Label containing tire inflation pressure by tire size and other important information located on the B-Pillar or the edge of the driver’s door. Inflating Your Tires Safe operation of your vehicle requires that your tires are properly inflated. Remember that a tire can lose up to half of its air pressure without appearing flat. Every day before you drive, check your tires. If one looks lower than the others, use a tire gauge to check pressure of all tires and adjust if required. At least once a month and before long trips, inspect each tire and check the tire pressure with a tire gauge (including spare, if equipped). Inflate all tires to the inflation pressure recommended by Ford Motor Company. E142545 A. T: Indicates a type of tire, designated by the Tire and Rim Association, that is intended for temporary service on cars, sport-utility vehicles, minivans and light trucks. B. 145: Indicates the nominal width of the tire in millimeters from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire. C. 80: Indicates the aspect ratio which gives the tire's ratio of height to width. Numbers of 70 or lower indicate a short sidewall. D. D: Indicates a diagonal type tire. 229 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or Tire Label which is located on the B-Pillar or the edge of the driver’s door. Failure to follow the tire pressure recommendations can cause uneven treadwear patterns and adversely affect the way your vehicle handles. Maximum Inflation Pressure is the tire manufacturer's maximum permissible pressure or the pressure at which the maximum load can be carried by the tire. This pressure is normally higher than the manufacturer’s recommended cold inflation pressure, which can be found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or Tire Label which is located on the B-Pillar or the edge of the driver’s door. The cold inflation pressure should never be set lower than the recommended pressure on the Safety Compliance Certification Label or Tire Label. WARNING Under-inflation is the most common cause of tire failures and may result in severe tire cracking, tread separation or blowout, with unexpected loss of vehicle control and increased risk of injury. Under-inflation increases sidewall flexing and rolling resistance, resulting in heat buildup and internal damage to the tire. It also may result in unnecessary tire stress, irregular wear, loss of vehicle control and accidents. A tire can lose up to half of its air pressure and not appear to be flat! You are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. Ford recommends the use of a digital or dial-type tire pressure gauge rather than a stick-type tire pressure gauge. Use the recommended cold inflation pressure for optimum tire performance and wear. Under-inflation or over-inflation may cause uneven treadwear patterns. Always inflate your tires to the Ford recommended inflation pressure even if it is less than the maximum inflation pressure information found on the tire. The Ford recommended tire inflation pressure is found on the Safety Compliance Certification Label 230 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires When weather temperature changes occur, tire inflation pressures also change. A 10°F (6°C) temperature drop can cause a corresponding drop of 1 psi (7 kPa) in inflation pressure. Check your tire pressures frequently and adjust them to the proper pressure which can be found on the Safety Compliance Certification Label or Tire Label. To check the pressure in your tire(s): 1. Make sure the tires are cool, meaning they are not hot from driving even a mile. Note: If you are checking tire pressure when the tire is hot, (i.e. driven more than 1 mile [1.6 km]), never bleed or reduce air pressure. The tires are hot from driving and it is normal for pressures to increase above recommended cold pressures. A hot tire at or below recommended cold inflation pressure could be significantly under-inflated. Note: If you have to drive a distance to get air for your tire(s), check and record the tire pressure first and add the appropriate air pressure when you get to the pump. It is normal for tires to heat up and the air pressure inside to go up as you drive. 2. Remove the cap from the valve on one tire, then firmly press the tire gauge onto the valve and measure the pressure. 3. Add enough air to reach the recommended air pressure. Note: If you overfill the tire, release air by pressing on the metal stem in the center of the valve. Then recheck the pressure with your tire gauge. 4. Replace the valve cap. 5. Repeat this procedure for each tire, including the spare. Note: Some spare tires operate at a higher inflation pressure than the other tires. For T-type mini-spare tires, refer to the Dissimilar spare wheel and tire assembly information for a description. Store and maintain at 60 psi (4.15 bar). For full-size and dissimilar spare tires, refer to the Dissimilar spare wheel and tire assembly information for a description. Store and maintain at the higher of the front and rear inflation pressure as shown on the Tire Label. 6. Visually inspect the tires to make sure there are no nails or other objects embedded that could poke a hole in the tire and cause an air leak. 7. Check the sidewalls to make sure there are no gouges, cuts or bulges. 231 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires Inspecting Your Tires and Wheel Valve Stems Tire Wear Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check the tire and valve stems for holes, cracks, or cuts that may permit air leakage and repair or replace the tire and replace the valve stem. Inspect the tire sidewalls for cracking, cuts, bruises and other signs of damage or excessive wear. If internal damage to the tire is suspected, have the tire demounted and inspected in case it needs to be repaired or replaced. For your safety, tires that are damaged or show signs of excessive wear should not be used because they are more likely to blow out or fail. Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Inspect all your tires, including the spare, frequently, and replace them if one or more of the following conditions exist: E142546 When the tread is worn down to 1/16th of an inch (2 mm), tires must be replaced to help prevent your vehicle from skidding and hydroplaning. Built-in treadwear indicators, or wear bars, which look like narrow strips of smooth rubber across the tread will appear on the tire when the tread is worn down to 1/16th of an inch (2 mm). When the tire tread wears down to the same height as these wear bars, the tire is worn out and must be replaced. Damage Periodically inspect the tire treads and sidewalls for damage (such as bulges in the tread or sidewalls, cracks in the tread groove and separation in the tread or sidewall). If damage is observed 232 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires describes the fundamental characteristics of the tire and also provides a U.S. DOT Tire Identification Number for safety standard certification and in case of a recall. This begins with the letters DOT and indicates that the tire meets all federal standards. The next two numbers or letters are the plant code designating where it was manufactured, the next two are the tire size code and the last four numbers represent the week and year the tire was built. For example, the numbers 317 mean the 31st week of 1997. After 2000 the numbers go to four digits. For example, 2501 means the 25th week of 2001. The numbers in between are identification codes used for traceability. This information is used to contact customers if a tire defect requires a recall. or suspected have the tire inspected by a tire professional. Tires can be damaged during off-road use, so inspection after off-road use is also recommended. Age WARNING Tires degrade over time depending on many factors such as weather, storage conditions, and conditions of use (such as load, speed, inflation pressure, etc.) the tires experience throughout their lives. In general, tires should be replaced after six years regardless of tread wear. However, heat caused by hot climates or frequent high loading conditions can accelerate the aging process and may require tires to be replaced more frequently. Tire Replacement Requirements You should replace your spare tire when you replace the road tires or after six years due to aging even if it has not been used. Your vehicle is equipped with tires designed to provide a safe ride and handling capability. U.S. DOT Tire Identification Number (TIN) WARNINGS Only use replacement tires and wheels that are the same size, load index, speed rating and type (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size Both U.S. and Canada Federal regulations require tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and 233 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires WARNINGS may be found on either the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or the Tire Label which is located on the B-Pillar or edge of the driver’s door. If this information is not found on these labels, then you should contact your authorized dealer as soon as possible. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. Additionally the use of non-recommended tires and wheels could cause steering, suspension, axle, transfer case or power transfer unit failure. If you have questions regarding tire replacement, contact your authorized dealer as soon as possible. When mounting replacement tires and wheels, you should not exceed the maximum pressure indicated on the sidewall of the tire to set the beads without additional precautions listed below. If the beads do not seat at the maximum pressure indicated, re-lubricate and try again. WARNINGS When inflating the tire for mounting pressures up to 20 psi (1.38 bar) greater than the maximum pressure on the tire sidewall, the following precautions must be taken to protect the person mounting the tire: 1. Make sure that you have the correct tire and wheel size. 2. Lubricate the tire bead and wheel bead seat area again. 3. Stand at a minimum of 12 ft (3.66 m) away from the wheel and tire assembly. 4. Use both eye and ear protection. For a mounting pressure more than 20 psi (1.38 bar) greater than the maximum pressure, a Ford dealer or other tire service professional should do the mounting. Always inflate steel carcass tires with a remote air fill with the person inflating standing at a minimum of 12 ft (3.66 m) away from the wheel and tire assembly. Important: Remember to replace the wheel valve stems when the road tires are replaced on your vehicle. 234 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires *Avoid fast starts, stops and turns. *Avoid potholes and objects on the road. *Do not run over curbs or hit the tire against a curb when parking. It is recommended that the two front tires or two rear tires generally be replaced as a pair. The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended by Ford Motor Company may affect the operation of your tire pressure monitoring system. If the tire pressure monitoring system indicator is flashing, your tire pressure monitoring system is malfunctioning. Your replacement tire might be incompatible with your TPMS, or some component of the TPMS may be damaged. Highway Hazards No matter how carefully you drive there is always the possibility that you may eventually have a flat tire on the highway. Drive slowly to the closest safe area out of traffic. This may further damage the flat tire, but your safety is more important. If you feel a sudden vibration or ride disturbance while driving, or you suspect your tire or vehicle has been damaged, immediately reduce your speed. Drive with caution until you can safely pull off the road. Stop and inspect the tires for damage. If a tire is under-inflated or damaged, deflate it, remove wheel and replace it with your spare tire and wheel. If you cannot detect a cause, have the vehicle towed to the nearest repair facility or tire dealer to have the vehicle inspected. Safety Practices WARNINGS If your vehicle is stuck in snow, mud, sand, etc., do not rapidly spin the tires. Spinning the tires can tear the tire and cause an explosion. A tire can explode in as little as three to five seconds. Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander. Driving habits have a great deal to do with your tire mileage and safety. *Observe posted speed limits. 235 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires Tire and Wheel Alignment Tire Rotation A bad jolt from hitting a curb or pothole can cause the front end of your vehicle to become misaligned or cause damage to your tires. If your vehicle seems to pull to one side when you are driving, the wheels may be out of alignment. Have an authorized dealer check the wheel alignment periodically. Wheel misalignment in the front or the rear can cause uneven and rapid treadwear of your tires and should be corrected by an authorized dealer. Front-wheel drive vehicles and those with an independent rear suspension (if equipped) may require alignment of all four wheels. The tires should also be balanced periodically. An unbalanced tire and wheel assembly may result in irregular tire wear. WARNING If the tire label shows different tire pressures for the front and rear tires and the vehicle is equipped with a tire pressure monitoring system, then the settings for the system sensors need to be updated. Always perform the system reset procedure after tire rotation. If the system is not reset, it may not provide a low tire pressure warning when necessary. See Tire Pressure Monitoring System (page 238). Note: If your tires show uneven wear ask an authorized dealer to check for and correct any wheel misalignment, tire imbalance or mechanical problem involved before tire rotation. Note: Your vehicle may be equipped with a dissimilar spare wheel and tire assembly. A dissimilar spare wheel and tire assembly is defined as a spare wheel and tire assembly that is different in brand, size or appearance from the road tires and wheels. If you have a dissimilar spare wheel and tire assembly it is intended for temporary use only and should not be used in a tire rotation. Note: After having your tires rotated, inflation pressure must be checked and adjusted to the vehicle requirements. 236 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires Rotating your tires at the recommended interval (as indicated in the Scheduled Maintenance chapter) will help your tires wear more evenly, providing better tire performance and longer tire life. Front-wheel drive vehicles (front tires on the left side of the diagram) USING SNOW CHAINS WARNING Snow tires must be the same size, load index, speed rating as those originally provided by Ford. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. Additionally, the use of non-recommended tires and wheels could cause steering, suspension, axle, transfer case or power transfer unit failure. The tires on your vehicle have all-weather treads to provide traction in rain and snow. However, in some climates, you may need to use snow tires or snow chains. If you choose to install snow tires on your vehicle, they must be the same size, construction, and load range as the original tires listed on the tire inflation pressure label (located on the edge of driver door or the B-Pillar) and they must be installed on all four wheels. Mixing tires of different size or construction on your vehicle can adversely affect your vehicle’s handling and braking, and may lead to loss of vehicle control. E142547 Sometimes irregular tire wear can be corrected by rotating the tires. USING WINTER TIRES WARNING When you use winter tires on your vehicle, you must make sure that you use the correct lug nuts. If you use snow chains, we recommend that steel wheels of the same size and specifications are used, snow chains may damage aluminum wheels. If winter tires are used, you must make sure that you use the correct tire pressures. Follow these guidelines when using snow chains: • Only certain snow chains or cables have been approved by Ford as safe for use on your vehicle with the following tires; 215/55R16. • You should only install snow chains or cables that have been rated as 10mm or less in dimension as measured on the sidewall of your tire. 237 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires • • • • As an added safety feature, your vehicle has been equipped with a Tire Pressure Monitoring System (TPMS) that illuminates a low tire pressure telltale when one or more of your tires is significantly under-inflated. Accordingly, when the low tire pressure telltale illuminates, you should stop and check your tires as soon as possible, and inflate them to the proper pressure. Driving on a significantly under-inflated tire causes the tire to overheat and can lead to tire failure. Under-inflation also reduces fuel efficiency and tire tread life, and may affect the vehicle’s handling and stopping ability. Not all S-Class snow chains or cables meet these restrictions. Chains of this size restriction will include a tensioning device. Purchase snow chains or cables from a manufacturer that clearly labels body to tire dimension restrictions. Snow chains or cables must be mounted in pairs on the front or rear tires only. Do not exceed 30 mph (48 km/h) or the maximum speed recommended by the chain manufacturer, whichever is less. If you have any questions regarding snow chains or cables, contact an authorized Ford dealer. Please note that the TPMS is not a substitute for proper tire maintenance, and it is the driver’s responsibility to maintain correct tire pressure, even if under-inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale. TIRE PRESSURE MONITORING SYSTEM Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly. The TPMS malfunction indicator is combined with the low tire pressure telltale. When the system detects a malfunction, the telltale will flash for approximately one minute and then remain continuously illuminated. This sequence will continue upon subsequent vehicle start-ups as long as the malfunction exists. WARNING The tire pressure monitoring system is not a substitute for manually checking tire pressure. The tire pressure should be checked periodically (at least monthly) using a tire gauge, see Inflating your tires in this chapter. Failure to properly maintain your tire pressure could increase the risk of tire failure, loss of control, vehicle rollover and personal injury. When the malfunction indicator is illuminated, the system may not be able to detect or signal low tire pressure as intended. TPMS malfunctions may occur for a variety of reasons, including the installation of replacement or alternate tires or wheels on the vehicle that prevent the TPMS from functioning properly. Always check the TPMS malfunction telltale after replacing one or more tires or wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the TPMS to continue to function properly. Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a different size than the size indicated on the vehicle placard or tire inflation pressure label, you should determine the proper tire inflation pressure for those tires.) 238 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires Understanding the Tire Pressure Monitoring System The tire pressure monitoring system complies with part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. The system measures the pressure in the four road tires and sends the tire pressure readings to your vehicle. The low tire pressure warning light will illuminate if any of the tire pressures are significantly low. If the warning light is illuminated, one or more of the tires are under-inflated and need to be inflated to the correct pressure. Changing Tires With a Tire Pressure Monitoring System When the Temporary Spare Tire is Installed If one of the road wheels and tire needs to be replaced with the temporary spare wheel and tire, the system will continue to identify a defect. This is to remind you that the damaged road wheel and tire must be repaired and refitted to your vehicle. To restore the correct operation of the system, you must have the repaired road wheel and tire assembly refitted to your vehicle. For additional information, see Changing Tires with a Tire Pressure Monitoring System in this section. E142549 Note: Each road tire is equipped with a tire pressure sensor located inside the wheel and tire assembly cavity. The pressure sensor is attached to the valve stem. The pressure sensor is covered by the tire and is not visible unless the tire is removed. Take care when changing the tire to avoid damaging the sensor. When You Believe the System is Not Operating Correctly The main function of the system is to warn you when the tire pressures are low. It can also warn you in the event the system is no longer capable of operating correctly. See the following chart for information concerning the system: You should always have your tires serviced by an authorized dealer. Check the tire pressure periodically (at least monthly) using an accurate tire gauge. See Inflating Your Tires in this chapter. 239 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires Low tire pressure warning light Possible cause Action required Solid warning light Tire(s) under-inflated 1. Make sure tires are at the correct pressure. See Inflating the tires in this chapter. 2. After inflating the tires to the correct pressure See Maintenance (page 193). or the tire inflation pressure label (located on the edge of driver door or the B-Pillar), the vehicle must be driven for at least two minutes at over 20 mph (32 km/h) before the light will turn off. Spare tire in use Repair the damaged road wheel and tire assembly and refit it to your vehicle to restore correct system function. For a description on how the system functions, see When the temporary spare tire is installed in this section. Tire rotation without sensor training On vehicles with different front and rear tire pressures, you must retrain the system following every tire rotation. See Tire Care (page 222). Tire pressure monitoring If the tires are correctly inflated and the system malfunction spare tire is not in use but the light remains on, have your vehicle checked by an authorized dealer as soon as possible. Flashing warning light Spare tire in use Repair the damaged road wheel and tire assembly and refit it to your vehicle to restore correct system function. For a description on how the system functions, see When the temporary spare tire is installed in this section. Tire pressure monitoring If the tires are correctly inflated and the system malfunction spare tire is not in use but the light remains on, have your vehicle checked by an authorized dealer as soon as possible. 240 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires When Inflating the Tires Overview When inflating the tires (for example; at a gas station), the system may not respond immediately to the air added to the tires. WARNING To determine the required pressure(s) for your vehicle, see the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver seating position), or Tire Label located on the B-Pillar or the edge of the driver door. It may take up to two minutes of driving over 20 mph (32 km/h) for the light to turn off after you have filled your tires to the recommended inflation pressure. How Temperature Affects the Tire Pressures While driving in a normal manner, tire pressures may increase up to 4 psi (0.3 bar) from a cold start situation. If the vehicle is stationary overnight and the temperature significantly lower than the daytime temperature, tire pressures may decrease up to 3 psi (0.2 bar) for a drop of 30°F (17°C) in ambient temperature. This lower pressure value will be detected by the system as being significantly lower than the correct inflation pressure and the warning light will illuminate. To maintain your vehicle’s load carrying capability, this vehicle requires different tire pressures in the front tires compared to the rear tires. The system on your vehicle is designed to illuminate the warning light at different pressures for the front and rear tires. The tires need to be periodically rotated to provide consistent performance and maximum tire life, the system needs to know when the tires have been rotated to determine which set of tires are on the front and rear axles. With this information, the system can detect and correctly warn of low tire pressures. If the warning light is on: • Check each tire to verify that none are flat. • If one or more tires are flat, repair as necessary. • Check the tire pressures and Inflate all the tires to the correct pressure. System Reset Tips: • To reduce the chance of interference from another vehicle, the system reset procedure should be carried out at least three feet (one meter) away from another Ford vehicle undergoing the system reset procedure. • Do not wait more than two minutes between resetting each tire sensor or the system will time-out and the entire procedure will have to be repeated on all four wheels. A double horn chirp indicates the need to repeat the procedure. Tire Pressure Monitoring System Reset Procedure Note: The system reset procedure needs to be carried out after each tire replacement. 241 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires Carrying Out the System Reset Procedure 9. Remove the valve cap from the valve stem on the left rear tire. Decrease the air pressure until the horn chirps. Training is complete when the horn chirps after the last system sensor (left rear) has been trained and the system indicator stops flashing. 10. Switch the ignition off. If two short horn chirps are heard, the reset procedure was unsuccessful and must be repeated. Note: If after repeating the procedure two short horn chirps are heard again, have your vehicle checked by an authorized dealer as soon as possible. Read the entire procedure before carrying out a system reset. 1. Drive your vehicle above 20 mph (32 km/h) for at least two minutes and then park in a safe location where you can easily get to all four tires and have access to a tire inflation pump. 2. Switch the ignition off. 3. Switch the ignition on with the engine off. 4. Turn the hazard flashers on then off three times, this must be completed within 10 seconds. If the reset mode has been entered successfully, the horn will chirp once and the system indicator will flash. If this does not occur, repeat the procedure from step 2. If after repeated attempts to enter the reset mode, the horn does not chirp and the system indicator does not flash, have your vehicle checked by an authorized dealer as soon as possible. 5. Train the system sensors in the tires using the following reset sequence starting with the left front tire and following a clockwise order: Left front, right front, right rear, left rear. 6. Remove the valve cap from the valve stem on the left front tire. Decrease the air pressure until the horn chirps. Note: The single horn chirp confirms that the sensor identification code has been learned by your vehicle for this position. If a double horn chirp is heard, the reset procedure was unsuccessful and must be repeated. 11. Set all four tires to the correct pressure See Maintenance (page 193). or the tire inflation pressure label (located on the edge of driver door or the B-Pillar). CHANGING A ROAD WHEEL WARNINGS The use of tire sealants may damage your tire pressure monitoring system and should only be used in roadside emergencies. If you must use a sealant, the Ford Tire Mobility Kit sealant should be used. The tire pressure monitoring system sensor and valve stem on the wheel must be replaced by an authorized dealer after use of the sealant. If the tire pressure monitor sensor becomes damaged, it will no longer function. See Tire Pressure Monitoring System (page 238). Note: The tire pressure monitoring system indicator light will illuminate when the spare tire is in use. To restore the full function of the monitoring system, all road wheels equipped with tire pressure monitoring sensors must be mounted on the vehicle. 7. Remove the valve cap from the valve stem on the right front tire. Decrease the air pressure until the horn chirps. 8. Remove the valve cap from the valve stem on the right rear tire. Decrease the air pressure until the horn chirps. 242 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: THIS WHEEL AND TIRE ASSEMBLY FOR TEMPORARY USE ONLY. Have a flat serviced by an authorized dealer in order to prevent damage to the tire pressure monitoring system sensors. See Tire Pressure Monitoring System (page 238). Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have an authorized dealer inspect the tire pressure monitoring system sensor for damage. When driving with one of the dissimilar spare tires listed above, do not: Dissimilar Spare Wheel and Tire Assembly Information • • • • • • WARNING Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death. • Exceed 50 mph (80 km/h). Load the vehicle beyond maximum vehicle load rating listed on the Safety Compliance Label. Tow a trailer. Use snow chains on the end of the vehicle with the dissimilar spare tire. Use more than one dissimilar spare tire at a time. Use commercial car washing equipment. Try to repair the dissimilar spare tire. Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance. • Comfort and noise. • Ground clearance and parking at curbs. • Winter weather driving capability. • Wet weather driving capability. • All-wheel driving capability (if applicable). If you have a dissimilar spare wheel and tire, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road wheel and tire assembly that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare wheel and tire assembly is defined as a spare wheel and tire assembly that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare wheel and tire assembly, do not: • Exceed 70 mph (113 km/h). • Use more than one dissimilar spare wheel and tire assembly at a time. 1. T-type mini-spare: This spare tire begins with the letter T for tire size and may have Temporary Use Only molded in the sidewall. 243 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires • Use commercial car washing equipment. Use snow chains on the end of the vehicle with the dissimilar spare wheel and tire assembly. WARNINGS Never get underneath a vehicle that is supported only by a jack. If your vehicle slips off the jack, you or someone else could be seriously injured. The usage of a full-size dissimilar spare wheel and tire assembly can lead to impairment of the following: • Handling, stability and braking performance. • Comfort and noise. • Ground clearance and parking at curbs. • Winter weather driving capability. • Wet weather driving capability. • All-wheel driving capability. Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to avoid the danger of being hit when operating the jack or changing the wheel. • Always use the jack provided as original equipment with your vehicle. If using a jack other than the one provided as original equipment with your vehicle, make sure the jack capacity is adequate for the vehicle weight, including any vehicle cargo or modifications. When driving with the full-size dissimilar spare wheel and tire assembly additional caution should be given to: • Towing a trailer. • Driving vehicles equipped with a camper body. • Driving vehicles with a load on the cargo rack. Note: The jack and tools are located behind a cover in the sidewall at the left rear of the cargo area. Remove the retention straps and wing nut before removing the jack. The jack and tools are located behind a cover in the left rear of the cargo area. Remove the wing nut to remove the jack. Remove the lug nut wrench from the clips by pulling straight out. Drive cautiously when using a full-size dissimilar spare wheel and tire assembly and seek service as soon as possible. 1. Park on a level surface, set the parking brake and activate the hazard flashers. 2. Move the transmission selector lever to the park (P) position and switch the ignition off. Changing a Road Wheel WARNINGS When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the jack, even if the transmission selector lever is in park (P). To help prevent your vehicle from moving when you change a tire, be sure to place the transmission selector lever in park (P), set the parking brake and block (in both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed. 244 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires 3 4 E142551 7. Block the diagonally opposite wheel. 5 6 E166367 3. Open the cap in the rear of the vehicle and insert the end of the lug wrench into the guide hole. 4. Turn the handle counterclockwise and lower the spare tire until it rests on the ground and the cable is slack. 5. Detach the first cable by pulling the cap up and sliding it away from the wheel. Then turn the end of the cable so it fits through the slot and remove the cable and bracket. 6. Detach the second cable by unscrewing the bolt. E166369 8. Install the plastic wheel cover remover to the lug wrench. Insert the wrench end between the rim and the wheel cover through the gaps and carefully remove the cover. 9. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground. 245 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires 14. Lower the wheel by turning the jack handle counterclockwise. 1 4 3 E188744 10. Arrows on the sill panel cover show the location of the jacking points (A). 5 2 E75442 15. 16. E142553 11. Align the slot on top of the jack with the sheet metal flange indicated by the jack locator triangle next to the tire you are changing. Turn the jack handle clockwise until the wheel is completely off the ground. Note: Passengers should not remain in the vehicle when the vehicle is being jacked. 12. 13. Remove the jack and fully tighten the lug nuts in the order shown. Tighten the lug nuts to the correct specification. See Technical Specifications (page 247). Fit the wheel cover onto the rim making sure the valve stem aligns with the indent in the ring on the back of the cover. Tap it with the palm of your hand to lock it into place. Stowing the Flat or Spare Tire Do not raise the spare wheel carrier without the wheel attached. Damage can occur to the winch mechanism if lowered without a wheel attached. Note: Failure to follow spare tire stowage instructions may result in failure of cable or loss of spare tire. Remove the lug nuts with the lug wrench. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall the lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. Note: Do not lay alloy wheels face down on the ground, this will damage the paint. When stowing the flat tire use a sheet or mat under the wheel to protect the paint. 1. 246 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Stow the flat or spare tire with the valve stem facing downward. Wheels and Tires 2. Slide the wheel partially under the vehicle and install the retainer through the wheel center. Pull on the cables to align the components at the end of the cables. 3. Attach the second cable by screwing the bolt into one of the holes in the wheel. 4. Turn the end of the first cable so it fits through the slot and install the cable. Then slide the cap over the retainer. 5. Turn the jack handle clockwise to raise the tire to its stowed position underneath the vehicle. The effort to turn the jack handle increases significantly when the tire is raised to the maximum tightness. Tighten to the best of your ability. 6. Check that the tire is flat against the frame and is fully tight. Try to push or pull, then turn the tire to be sure it will not move. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the tire. 7. Repeat this tightness check procedure when servicing the spare tire pressure (every six months, per scheduled maintenance information), or at any time that the spare tire is disturbed through service of other components. Return the jack and tools to the storage position in the cargo area. TECHNICAL SPECIFICATIONS Wheel Lug Nut Torque Specifications WARNING When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Make sure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while your vehicle is in motion, resulting in loss of control. Bolt size Ib-ft (Nm) M12 x 1.5 100 (135) * * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal). 247 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Wheels and Tires E145950 A Wheel pilot bore Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles. 248 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications ENGINE SPECIFICATIONS - 1.6L ECOBOOST™ Engine Specifications Cubic inches 98 Required fuel Minimum 87 octane Compression ratio 10.0:1 Spark plug gap 0.027-0.031 in. (0.70-0.80 mm) Drivebelt Routing E161372 ENGINE SPECIFICATIONS - 2.5L Engine Specifications Cubic inches 152 Required fuel Minimum 87 octane Compression ratio 9.7:1 Spark plug gap 0.049-0.053 in. (1.25-1.35 mm) 249 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications Drivebelt Routing A. Long drivebelt is closest to the engine B. Short drivebelt is farthest from the engine A B E161383 MOTORCRAFT PARTS - 1.6L ECOBOOST™ Component Part Number Air filter element FA-1908 Oil filter FL-910S Battery BXT-40R Spark plugs SP-532 Cabin air filter FP-70 (front) FP-75 (auxiliary AC) Windshield wiper blade WW-2954 (driver side) WW-2953 (passenger side) Rear window wiper blade WW-1382 Note: Motorcraft replacement parts are recommended for scheduled maintenance and are available at an authorized dealer or at fordparts.com. These parts meet or exceed Ford Motor Company’s specifications, and are engineered for your vehicle. Use of other parts may impact vehicle performance, emissions and durability. Your warranty may be void for any damage related to use of other parts. Note: Should a Motorcraft oil filter not be available, use an oil filter that meets industry performance specification SAE/USCAR-36. Note: For spark plug replacement, see an authorized dealer. Replace the spark plugs at the appropriate intervals. Refer to Scheduled Maintenance for the replacement intervals. See Normal Scheduled Maintenance (page 389). 250 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications MOTORCRAFT PARTS - 2.5L Component Part Number Air filter element FA-1910 Oil filter FL-910S Battery BXT-40R Spark plugs SP-530 Cabin air filter FP-70 (front) FP-75 (auxiliary AC) Windshield wiper blade WW-2954 (driver side) WW-2953 (passenger side) Rear window wiper blade WW-1382 Note: Motorcraft replacement parts are recommended for scheduled maintenance and are available at an authorized dealer or at fordparts.com. These parts meet or exceed Ford Motor Company’s specifications, and are engineered for your vehicle. Use of other parts may impact vehicle performance, emissions and durability. Your warranty may be void for any damage related to use of other parts. Note: Should a Motorcraft oil filter not be available, use an oil filter that meets industry performance specification SAE/USCAR-36. Note: For spark plug replacement, see an authorized dealer. Replace the spark plugs at the appropriate intervals. Refer to Scheduled Maintenance for the replacement intervals. See Normal Scheduled Maintenance (page 389). E142476 Please note that in the graphic, XXXX is representative of your vehicle identification number. The Vehicle Identification Number contains the following information: VEHICLE IDENTIFICATION NUMBER The vehicle identification number is located on the left-hand side of the instrument panel. 251 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications VEHICLE CERTIFICATION LABEL E142477 A World manufacturer identifier B Brake system, Gross Vehicle Weight Rating, Restraint Devices and their locations C Make, vehicle line, series, body type D Engine type E Check digit F Model year G Assembly plant H Production sequence number E167469 The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label shall be affixed to either the door hinge pillar, the door latch post, or the edge of the door near the door latch, next to the driver's seating position. 252 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications The transmission code is on the Safety Compliance Certification Label. The following table shows the transmission code along with the transmission description. TRANSMISSION CODE DESIGNATION Code Description 6 Six-speed automatic transmission 6F35 CAPACITIES AND SPECIFICATIONS - 1.6L ECOBOOST™ WARNING The air conditioning refrigerant system contains refrigerant R-134a under high pressure. Opening the air conditioning refrigerant system can cause personal injury. Have the air conditioning refrigerant system serviced only by qualified personnel. E142806 Capacities Item Capacity Engine cooling system 6.3 qt (6 L) Engine lubrication system - including the oil filter 4.3 qt (4.05 L) Engine lubrication system - excluding the oil filter 4.0 qt (3.75 L) Engine oil top-up - raise the level on the dipstick from minimum to maximum 0.8 qt (0.75 L) Automatic transmission fluid 9.0 qt (8.5 L) 1 Fuel tank 15.8 gal (60 L) Windshield washer fluid 3.1 qt (2.9 L) A/C refrigerant 1.5 lb (0.68 kg) A/C refrigerant - with auxiliary system 1.9 lb (0.875 kg) 253 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications Item 1 Capacity A/C refrigerant compressor oil 4.6 fl oz (136 ml) A/C refrigerant compressor oil - with auxiliary system 7.4 fl oz (220 ml) Approximate dry fill capacity. Actual amount may vary during fluid changes. Specifications Materials Name Specification Motorcraft® SAE 5W-20 Premium Synthetic Blend Motor WSS-M2C945-A Oil (U.S.) XO-5W20-QSP (U.S.) Motorcraft® SAE 5W-20 Full Synthetic Motor Oil (U.S.) WSS-M2C945-A XO-5W20-QFS (U.S.) Motorcraft® MERCON® LV Automatic Transmission Fluid MERCON® LV (U.S.) WSS-M2C938-A XT-10-QLVC (U.S.) Motorcraft® Orange Antifreeze/Coolant Prediluted (U.S.) WSS-M97B44-D2 VC-3DIL-B (U.S.) Motorcraft® DOT 4 LV High Performance Motor Vehicle WSS-M6C65-A2 Brake Fluid PM-20 Motorcraft® Premium Windshield Wash Concentrate with WSS-M14P19-A Bitterant (U.S.) ZC-32-B2 (U.S.) Motorcraft® Multi-Purpose Grease Spray ESB-M1C93-B XL-5-A Motorcraft® R-134a Refrigerant (U.S.) WSH-M17B19-A YN-19 (U.S.) Motorcraft® PAG Refrigerant Compressor Oil WSH-M1C231-B YN-12-D Premium Long-Life Grease ESA-M1C75-B XG-1-E1 Penetrating and Lock Lubricant XL-1 254 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications If you use oil and fluids that do not meet the defined specification and viscosity grade, this may lead to: • Component damage which is not covered by the vehicle warranty. • Longer engine cranking periods. • Increased emission levels. • Reduced engine performance. • Reduced fuel economy. • Degraded brake performance. An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of the International Lubricants Specification Advisory Council (ILSAC). Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty. Note: Ford recommends using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause degraded brake performance and not meet the Ford performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. We recommend Motorcraft motor oil for your vehicle. If Motorcraft oil is not available, use motor oils of the recommended viscosity grade that meet API SN requirements and display the API Certification Mark for gasoline engines. Do not use oil labeled with API SN service category unless the label also displays the API certification mark. Automatic transmissions that require MERCON LV transmission fluid should only use MERCON LV transmission fluid. CAPACITIES AND SPECIFICATIONS - 2.5L WARNING The air conditioning refrigerant system contains refrigerant R-134a under high pressure. Opening the air conditioning refrigerant system can cause personal injury. Have the air conditioning refrigerant system serviced only by qualified personnel. E142732 Capacities Item Capacity Engine cooling system 8.5 qt (8 L) Engine lubrication system - including the oil filter 5.7 qt (5.4 L) Engine lubrication system - excluding the oil filter 5.4 qt (5.1 L) 255 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications Item Capacity Engine oil top-up - raise the level on the dipstick from minimum to maximum Automatic transmission fluid 9.0 qt (8.5 L) 1 Fuel tank 15.8 gal (60 L) Windshield washer fluid 1 0.8 qt (0.75 L) 3.1 qt (2.9 L) A/C refrigerant 1.5 lb (0.68 kg) A/C refrigerant - with auxiliary system 1.9 lb (0.875 kg) A/C refrigerant compressor oil 4.6 fl oz (136 ml) A/C refrigerant compressor oil - with auxiliary system 7.4 fl oz (220 ml) Approximate dry fill capacity. Actual amount may vary during fluid changes. Specifications Materials Name Specification Motorcraft® SAE 5W-20 Premium Synthetic Blend Motor WSS-M2C945-A Oil (U.S.) XO-5W20-QSP (U.S.) Motorcraft® SAE 5W-20 Full Synthetic Motor Oil (U.S.) WSS-M2C945-A XO-5W20-QFS (U.S.) Motorcraft® MERCON® LV Automatic Transmission Fluid MERCON® LV (U.S.) WSS-M2C938-A XT-10-QLVC (U.S.) Motorcraft® Orange Antifreeze/Coolant Prediluted (U.S.) WSS-M97B44-D2 VC-3DIL-B (U.S.) Motorcraft® DOT 4 LV High Performance Motor Vehicle WSS-M6C65-A2 Brake Fluid PM-20 Motorcraft® Premium Windshield Wash Concentrate with WSS-M14P19-A Bitterant (U.S.) ZC-32-B2 (U.S.) Motorcraft® Multi-Purpose Grease Spray ESB-M1C93-B XL-5-A Motorcraft® R-134a Refrigerant (U.S.) WSH-M17B19-A YN-19 (U.S.) Motorcraft® PAG Refrigerant Compressor Oil WSH-M1C231-B 256 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Capacities and Specifications Name YN-12-D Premium Long-Life Grease XG-1-E1 Penetrating and Lock Lubricant XL-1 Specification ESA-M1C75-B Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty. If you use oil and fluids that do not meet the defined specification and viscosity grade, this may lead to: • Component damage which is not covered by the vehicle warranty. • Longer engine cranking periods. • Increased emission levels. • Reduced engine performance. • Reduced fuel economy. • Degraded brake performance. Note: Ford recommends using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause degraded brake performance and not meet the Ford performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. We recommend Motorcraft motor oil for your vehicle. If Motorcraft oil is not available, use motor oils of the recommended viscosity grade that meet API SN requirements and display the API Certification Mark for gasoline engines. Do not use oil labeled with API SN service category unless the label also displays the API certification mark. Automatic transmissions that require MERCON LV transmission fluid should only use MERCON LV transmission fluid. E142732 An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of the International Lubricants Specification Advisory Council (ILSAC). 257 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System AM and FM frequencies are established by the Federal Communications Commission (FCC) and the Canadian Radio and Telecommunications Commission (CRTC). Those frequencies are: • AM: 530, 540-1700, 1710 kHz • FM: 87.9-107.7, 107.9 MHz GENERAL INFORMATION Radio Frequencies and Reception Factors Radio Reception Factors Distance and strength The further you travel from an AM or FM station, the weaker the signal and the weaker the reception. Terrain Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with the reception. Station overload When you pass a ground-based broadcast repeating tower, a stronger signal may overtake a weaker one and result in the audio system muting. Do not expose discs to direct sunlight or heat sources for extended periods. CD and CD Player Information Note: CD units play commercially pressed 4.75-inch (12 centimeter) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. MP3 and WMA Track and Folder Structure Audio systems capable of recognizing and playing MP3 and WMA individual tracks and folder structures work as follows: • There are two different modes for MP3 and WMA disc playback: MP3 and WMA track mode (system default) and MP3 and WMA folder mode. • MP3 and WMA track mode ignores any folder structure on the MP3 and WMA disc. The player numbers each MP3 and WMA track on the disc (noted by the MP3 or WMA file extension) from T001 to a maximum of T255. The maximum number of playable MP3 and WMA files may be less depending on the structure of the CD and exact model of radio present. Note: Do not insert CDs with homemade paper (adhesive) labels into the CD player as the label may peel and cause the CD to become jammed. You should use a permanent felt tip marker rather than adhesive labels on your homemade CDs. Ballpoint pens may damage CDs. Please contact an authorized dealer for further information. Note: Do not use any irregularly shaped discs or discs with a scratch protection film attached. Always handle discs by their edges only. Clean the disc with an approved CD cleaner only. Wipe it from the center of the disc toward the edge. Do not clean in a circular motion. 258 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System • • MP3 and WMA folder mode represents a folder structure consisting of one level of folders. The CD player numbers all MP3 and WMA tracks on the disc (noted by the MP3 or WMA file extension) and all folders containing MP3 and WMA files, from F001 (folder) T001 (track) to F253 T255. Creating discs with only one level of folders helps with navigation through the disc files. In track mode, the system displays and plays the structure as if it were only one level deep (all MP3 and WMA files play, regardless of being in a specific folder). In folder mode, the system only plays the MP3 and WMA files in the current folder. AUDIO UNIT - VEHICLES WITH: AM/FM WARNING If you are burning your own MP3 and WMA discs, it is important to understand how the system reads the structures you create. While various files may be present (files with extensions other than MP3 and WMA), only files with the MP3 and WMA extension are played; other files are ignored by the system. This enables you to use the same MP3 and WMA disc for a variety of tasks on your work computer, home computer and your in-vehicle system. Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. 259 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System A B M C L K J D I E165952 H G F E A Display: Shows the status of the current mode selected. B Mute: Press the button to mute the sound. C Seek up: Press the button to go to the next station up the radio frequency band. Seek down: Press the button to go to the next station down the radio frequency band. D Numeric keypad: Press the button to recall a previously stored station. To store a favorite station press and hold until the sound returns. E Clock: Press the button to select clock setup. F RDS: Press the button to toggle between displaying the radio station frequency or radio station name. G On, Off and VOL: Press the button to switch the audio system on or off. Turn the dial to adjust the volume. H MENU: Press the button to access different audio system features. I AUX: Press the button to access the AUX features, it will also cancel the menu or list browsing. 260 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System J FM: Press the button to select the FM frequency band. K AM: Press the button to select the AM frequency band. L Cursor up or down: Press the cursor up or down arrow buttons to adjust the settings within the menus or to move to the next radio station while listening to the radio on the FM or AM frequency band. M Sound: Press the button to adjust the sound settings for bass, treble, balance or fade. Station Preset Buttons Sound Button This feature allows you to store your favorite stations. They can be recalled by selecting the appropriate frequency band and pressing one of the preset buttons. This will allow you to adjust the sound settings for bass, treble, balance or fade. 1. Press the sound button until the required setting is displayed. 2. Use the cursor up or down arrow buttons to select the required level. Note: Fade settings are only adjustable if there are speakers in the rear of your vehicle. 1. Select a frequency band. 2. Tune to the station required. 3. Press and hold one of the preset buttons. The audio unit will also mute momentarily as confirmation. Frequency Band Buttons You can repeat this on each frequency band and for each preset button. Press the FM or AM button to select frequency band. Clock Button You can use the buttons to return to radio reception when you have been listening to an AUX source. This will allow you to adjust the clock settings. Press the clock button until Set Hour is displayed. 2. Use the cursor up or down arrow buttons to set the correct hour. 3. Press the clock button again until Set Minutes is displayed. 4. Use the cursor up or down arrow buttons to set the correct minutes. 1. Station Tuning Buttons Seek Tuning Select a frequency band and briefly press one of the seek buttons. The unit will stop at the first station it finds in the direction you have chosen. Manual Tuning Setting 24 Hour or 12 Hour Display Use the cursor up or down arrow buttons to tune up or down the frequency band in small increments, or press and hold to increment quickly until you find a station you want to listen to. 1. Press the MENU button until 24 Hour is displayed. 2. Use the cursor up or down arrow buttons to toggle between 24 hour or 12 hour display. 261 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System Menu Button AUDIO UNIT - VEHICLES WITH: PREMIUM AM/FM/CD This will allow you to adjust all of the audio system settings. Press the button repeatedly until the required setting is displayed. Use the cursor up or down arrow buttons to adjust the following settings: • • • • • • • • WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Clock hour Clock minutes 24 hour, 12 hour Bass Treble Balance Fade RDS AUX Button Note: The MyFord Touch system controls most of the audio features. See MyFord Touch™ (page 319). Connect your media device to the audio unit. See Media Hub (page 272). Select your media device as the audio source by pressing the AUX button. After connecting your media device, the first track will start to play automatically. A E156662 G B C F 262 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing D E Audio System A - TUNE +: Press this button to manually search through the radio frequency band. B Eject: Press this button to eject a CD. C DISP: Press this button to switch the display screen off. D SEEK: Press this button to go to the next station up or down the radio frequency band or the next or previous track on a CD. E SOUND: Press this button to adjust the sound settings for Bass, Treble, Balance and Fade. F ON/OFF and VOL: Press this button to switch the audio system off and on. Turn to adjust the volume. G SOURCE: Press this button to access different audio modes, such as AM, FM and A/V input. Note: You can operate your audio system for up to one hour after you switch the ignition off. Press the on and off control to operate the system with the ignition turned off. The system automatically turns off after one hour. AUDIO UNIT - VEHICLES WITH: AM/FM/CD/SYNC WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. 263 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System A B C D O E N M F L K E166684 G H I J I H A Eject: Press this button to eject a CD. B Cursor arrows: Press these buttons to scroll through on screen audio system choices. C OK: Press this button to confirm menu selections. D Information: Press this button to access any available radio or CD information. E TUNE - and TUNE +: Press these buttons to manually search the frequency band. F Number block: In radio mode, store your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, select a track. In phone mode, enter a phone number. G Clock: Push to access clock settings. You can also set the clock by pressing the MENU button and scrolling to Clock Settings. H Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). 264 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System I Seek: Press and release these buttons to go to the previous or next preset radio station or disc track. Press and hold these buttons to fast forward to the previous or next strong radio station, memory preset or through the current disc track. J On, off and volume: Press this button to switch the system off and on. Turn to adjust the volume. K MENU: Press this button to access different audio system features. See Menu Structure later in this section. L SOUND: Press this button to access settings for Treble, Middle, Bass, Fade and Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. M PHONE: Press this button to access the phone features of the SYNC system. See SYNC™ (page 274). N MEDIA: Press this button to switch between listening to a CD and the SYNC-Media menu. To change the SYNC-Media device (such as switching from a device plugged into the USB port to a Bluetooth audio device), press MENU and scroll to Select Source. O RADIO: Press this button to listen to the radio or change radio frequencies. Press the function buttons below the radio screen to select different radio functions. Note: You can operate your audio system for up to one hour after you switch the ignition off. Press the on and off control to operate the system with the ignition turned off. The system automatically turns off after one hour. AUDIO UNIT - VEHICLES WITH: AM/FM/CD/SYNC/SATELLITE RADIO Note: Some features, such as SIRIUS satellite radio, may not be available in your location. Check with an authorized dealer. WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. 265 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System A B C D P E O N F M L G E166685 H J K J I H A Eject: Press this button to eject a CD. B Cursor arrows: Press these buttons to scroll through on screen audio system choices. C OK: Press this button to confirm menu selections. D Information: Press this button to access any available radio or CD information. E TUNE - and TUNE +: Press these buttons to manually search the frequency band. F Number block: In radio mode, store your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, select a track. In phone mode, enter a phone number. G Clock: Push to access clock settings. You can also set the clock by pressing the MENU button and scrolling to Clock Settings. H Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). 266 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System I Sound: Press this button to access settings for Treble, Middle, Bass, Fade and Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. J Seek: Press and release these buttons to go to the previous or next preset radio station or disc track. Press and hold these buttons to fast forward to the previous or next strong radio station, memory preset or through the current disc track. K On, off and volume: Press this button to switch the system off and on. Turn to adjust the volume. L MENU: Press this button to access different audio system features. See Menu Structure later in this section. M PHONE: Press this button to access the phone features of the SYNC system. See SYNC™ (page 274). N MEDIA: Press this button to switch between listening to a CD and the SYNC-Media menu. To change the SYNC-Media device (such as switching from a device plugged into the USB port to a Bluetooth audio device), press MENU and scroll to Select Source. O SIRIUS: Press this button to listen to SIRIUS satellite radio. P RADIO: Press this button to listen to the radio or change radio frequencies. Press the function buttons below the radio screen to select different radio functions. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the HD Radio logo on your screen. When this logo is available, you may also see Title and Artist fields on-screen. DIGITAL RADIO Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. 267 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast. • Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area. HD Radio Reception and Station Troubleshooting Potential reception issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. Station blending When the system first receives a station (aside from HD2HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound. In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate. 268 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System Potential station issues Issues Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Cause Action This is poor time alignment No action required. This is a by the radio broadcaster. broadcast issue. Sound fading or blending in The radio is shifting between No action required. The and out. analog and digital audio. reception issue may clear up as you continue to drive. * There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune. The digital multicast is not No action required. This is available until the HD Radio normal behavior. Wait until broadcast is decoded. Once the audio is available. decoded, the audio is available. Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. The previously stored No action required. The multicast preset or direct station is not available in tune is not available in your your current location. current reception area. Text information does not match currently playing audio. Data service issue by the radio broadcaster. Fill out the station issue form at website listed below. * There is no text information Data service issue by the shown for currently selected radio broadcaster. frequency. Fill out the station issue form at website listed HD2-HD7 stations not found Pressing Scan disables when Scan is pressed. HD2-HD7 channel search. No action required. This is normal behavior. below. * http://www.ibiquity.com/automotive/report_radio_station_experiences HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion. SATELLITE RADIO SIRIUS® broadcasts a variety of music, news, sports, weather, traffic and entertainment satellite radio channels. For more information and a complete list of SIRIUS satellite radio channels, visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SIRIUS at 1-888-539-7474. 269 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. Satellite Radio Reception Factors Potential satellite radio reception issues Antenna obstructions For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. Terrain Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. Station overload When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Satellite radio signal interfer- Your display may show ACQUIRING . . . to indicate the ence interference and the audio system may mute. SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term, which begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. SIRIUS® Satellite Radio Service Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes. For more information on extended subscription terms (a service fee is required), the online media player and a complete list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SIRIUS at 1-888-539-7474. E142593 Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. When in satellite radio mode, tune to channel 0. 270 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System Troubleshooting Message Condition Action Acquiring… Radio requires more than two seconds to produce audio for the selected channel. Satellite antenna fault There is an internal module If this message does not clear shortly, or with an ignior system failure present. tion key cycle, your receiver may have a fault. See an authorized dealer for service. SIRIUS system failure No action required. This message should disappear shortly. Invalid Channel The channel is no longer available. Tune to another channel or choose another preset. Unsubscribed Channel Your subscription does not include this channel. Contact SIRIUS at 1-888539-7474 to subscribe to the channel, or tune to another channel. No Signal The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. The signal is blocked. When you move into an open area, the signal should return. Updating… Update of channel programming in progress. No action required. The process may take up to three minutes. Questions? Call Your satellite service is no longer available. Contact SIRIUS at 1-888539-7474 to resolve subscription issues. 1-888-539-7474 None found Check Channel Guide Subscription Updated All the channels in the Use the channel guide to selected category are either turn off the Lock or Skip skipped or locked. function on that station. SIRIUS has updated the channels available for your vehicle. 271 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing No action required. Audio System 2. Plug the extension cable from the portable music player into the auxiliary input jack. 3. Switch the radio on. Select either a tuned FM station or a CD. 4. Adjust the volume as desired. 5. Switch the portable music player on and adjust its volume to half its maximum level. 6. Press AUX until LINE or LINE IN appears in the display. You should hear music from your device even if it is low. 7. Adjust the volume on your portable music player until it reaches the volume level of the FM station or CD. Do this by switching back and forth between the AUX and FM or CD controls. AUDIO INPUT JACK WARNINGS Driving while distracted can result in loss of vehicle control, accident and injury. We strongly recommend that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. For safety reasons, do not connect or adjust the settings on your portable music player while your vehicle is moving. USB PORT (If Equipped) Store the portable music player in a secure location, such as the center console or the glove box, when your vehicle is in moving. Hard objects may become projectiles in a collision or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving. The auxiliary input jack allows you to connect and play music from your portable music player through your vehicle speakers. You can use any portable music player designed for use with headphones. Your audio extension cable must have male one-eighth inch (three and one-half millimeter) connectors at each end. 1. E142604 The USB port allows you to plug in media playing devices, memory sticks and charge devices (if supported). See SYNC™ (page 274). MEDIA HUB (If Equipped) Make sure your vehicle is stationary with the radio and portable music players turned off. The media hub is located in the center console and has the following features: 272 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Audio System C A A USB ports B Audio input C SD card slot B E163858 AUDIO TROUBLESHOOTING Audio unit display Rectification Please check CD General error message for CD fault conditions, for example cannot read the CD, data-CD inserted, etc. Make sure the disc is loaded correctly. Clean and re-try, or replace disc with known music disc. If error persists contact an authorized dealer. CD drive malfunction General error message for CD fault conditions. For example a mechanism fault. CD drive high temp. Ambient temperature too hot – unit will not work until it has cooled down. 273 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ GENERAL INFORMATION E198355 SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your portable music player. • Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic, Directions * & Information). • • • Use applications, such as Stitcher, via ** SYNC AppLink. Make sure that you review your device's manual before using it with SYNC. • Access phonebook contacts and music using voice commands. Stream music from your connected phone. Support • • Text message. Use the advanced voice recognition system. Charge your USB device (if your device supports this). * These features are not available in all markets and require activation. ** Available AppLink enabled apps vary by market. The SYNC support team is available to help you with any questions you cannot answer on your own. 274 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Monday-Saturday, 8:30am-9:00pm EST. When using SYNC: • Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities. • Do not leave playing devices in your vehicle during extreme conditions as it could cause them damage. See your device's manual for further information. • Do not attempt to service or repair the system. See an authorized dealer. Sunday, 10:30am-7:30pm EST. In the United States, call 1-800-392-3673. In Canada, call 1-800-565-3673. Times are subject to change due to holidays. SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health Report and to view the reports online. • Required to activate the subscription-based SYNC Services and to personalize your Saved Points and Favorites. • Essential for keeping up with the latest software downloads available for SYNC. • Access to customer support for any questions you may have. Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h). Safety Information WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information. 275 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information. Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands. • After pressing the voice button, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. • Speak naturally, without long pauses between words. • At any time, you can interrupt the system while it is speaking by pressing the voice button. USING VOICE RECOGNITION Initiating a Voice Session This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. Initiate a voice session by pressing the voice button on the steering wheel controls. See Voice Control (page 61). E142599 When prompted you can say any of the following: Voice command If you want the system to carry out the following Bluetooth Audio Stream audio from your phone. Cancel Cancel the requested action. mobile (apps | applications) Access mobile applications. Phone Make calls. USB [1] Access the device connected to your USB port. Vehicle Health (Report) Run a vehicle health report. 276 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Voice command If you want the system to carry out the following Voice Settings | Voice Preferences Adjust the level of voice interaction and feedback. Help Hear a list of voice commands available in the current mode. You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or stop or exit. You must say any of the voice commands that appear outside of open and close brackets. For example, where mobile (apps | applications) appears, you must say mobile followed by either apps or applications. You do not need to say words that appear within square brackets. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick. Note: SYNC Services and Vehicle health report are only available in the United States of America. The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time. System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. Adjusting the Interaction Level Initiate a voice session by pressing the voice button on the E142599 steering wheel controls. See Voice Control (page 61). When prompted say the following: Voice command If you want the system to carry out the following Voice Settings | Voice Preferences Followed by either of the following: Interaction Mode Standard Provide more detailed interaction and guidance. Interaction Mode Advanced Provide less audible interaction and more tone prompts. The system defaults to the standard interaction mode. 277 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that Voice command correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings. If you want the system to carry out the following Confirmation Prompts Off Make a best guess from the command; you may still occasionally be asked to confirm settings. Confirmation Prompts On Clarify your voice command with a short question. For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe." The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, it may prompt you with as many as four possibilities for clarification. Voice command Media Candidate Lists Off If you want the system to carry out the following Make a best guess from the media candidate list. You may still occasionally be asked questions. Media Candidate Lists On Clarify your voice command for media candidates. Phone Candidate Lists Off Make a best guess from the phone candidate list. You may still occasionally be asked questions. Phone Candidate Lists On Clarify your voice command for phone candidates. 278 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone's compatibility, see your cell phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cell phone's functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • Ending a call. • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID. Pairing a Cell Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cell phone. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your cell phone with SYNC allows you to make and receive hands-free calls. Press the phone button. When the display indicates there is no cell phone paired, do the following: Message Action and Description No Phone Paired Press the OK button. Find SYNC 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary. 3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful. 279 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Pairing Subsequent Cell Phones Depending on your cell phone's capability and your market, the system may prompt you with questions, such as setting the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook. Note: To scroll through the menus, press the up and down arrows on your audio system. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Press the phone button, then scroll to: Message Action Phone settings Press the OK button. Bluetooth device Press the OK button. Add Press the OK button. When the following message appears in the display. Find SYNC 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary. 3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful. The system then prompts with questions, such as if you would like to set the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) or download your phonebook. Voice Commands Phone Voice Commands Phonebook ___ Press the voice icon and say: Phonebook ___ at Home Voice Commands Phonebook ___ at Work Phone Phonebook ___ in Office You can then say any of the following commands. Phonebook ___ on Cell Call History Incoming ___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom". Call History Missed Call History Outgoing 280 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Voice Command You can also say any of the following: [Phone] Settings [Message] Notification On Voice Command Call ___ Call ___ at Home [Phone] Settings [Message] Notification Off Call ___ at Work [Phone] Settings [Set] Phone Ringer Call ___ in Office [Phone] Settings [Set] Ringer 1 Call ___ on Mobile [Phone] Settings [Set] Ringer 2 Call ___ on Other [Phone] Settings [Set] Ringer 3 Dial [Phone] Settings [Set] Ringer Off Battery None of these commands are available until your cell phone information is completely downloaded using Bluetooth. Phone Name Signal ___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom". Text Message Inbox Send [New] Text Message The following commands are only available during active calls: You do not need to say word contained within brackets for the system to understand your command. Voice Commands Hold Note: To exit dial mode, press and hold the phone button or press MENU to go to the PHONE menu. Join Phonebook Commands Go To Privacy When you ask SYNC to access content, for example the phonebook name or number, the requested information appears in the display to view. Phone Menu Commands To access the phone menu with voice commands, press the voice button and when prompted say: Voice Command [Phone] Menu You can then say any of the following: [Phone] Connections | [Media] Connections | [Bluetooth] Connections 281 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Making a Call Press the voice button and when prompted say: Voice Command Action and Description Call ___ This command is not available until your cell phone information is completely downloaded using Bluetooth. Dial Use to enter a phone number digit by digit. When the system confirms the number say one of the following commands: Dial To confirm the number and initiate the call. delete To erase the last spoken digit. You can also press the left arrow button. clear To erase all spoken digits. You can also press and hold the left arrow button. To end a call, press and hold the red phone button. Receiving Calls Phone Options during an Active Call When receiving a call, you can: • Answer the call by pressing the phone button. • Reject the call by pressing and holding the red phone button. • Ignore the call by doing nothing. During an active call, you have more menu features that become available, for example putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options. Press the MENU button during an active call, then scroll to: Message Active call Action and Description Press the OK button. Select one of the following: Mute Call Press the OK button to mute the call. Privacy Press the OK button to switch a call from an active hands-free environment to your cell phone for a more private conversation. Hold Press the OK button to put an active call on hold. Join calls Join two separate calls. SYNC supports a maximum of three callers on a multiparty call or conference call. 282 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message Action and Description 1. Press the phone button. 2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU. 3. Scroll to Join Calls, and press the OK button. Wait until the following message appears. Join calls Press the OK button. Enter Tones Enter tones such as numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. Phonebook To access your phonebook contacts. 1. Press the OK button to select, and then scroll through your phonebook contacts. 2. Press the OK button again when the desired selection appears in the display. 3. Press the phone button to call the contact. Call History To access your call history log. 1. Press the OK button to select, then scroll through your call history options (incoming, outgoing or missed). 2. Press the OK button when the desired selection appears in the display. 3. Press the phone button to call the selection. Return Exit the current menu. Accessing Features Through the Phone Menu The phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access cell phone and system settings. You can also access advanced features, for example 911 Assist, Vehicle Health Report and SYNC Services. 283 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Press the phone button to enter the Phone Menu, then scroll to: Message Action and Description Phone Redial Press the OK button to redial the last number called. Press the OK button again to confirm. Call History Access any previously dialed, received or missed calls after you 1 connect your Bluetooth-enabled cell phone to SYNC. Press the OK button then select one of the following and press the OK button again to confirm. Incoming calls Outgoing calls Missed calls The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to SYNC (if the auto download feature is on and your Bluetoothenabled cell phone supports this feature). Phonebook Access and call any contacts in your previously downloaded 1,2 phonebook. If your phonebook has less than 255 entries, they appear alphabetically in flat file mode. If there are more than 255 entries, the system will organize them into alphabetical categories. 1. Press the OK button. 2. Scroll to the desired contact. 3. Press OK or the phone button to call the contact. Text messaging Press the OK button to send, download, read and delete text 1 messages. Phone settings View your cell phone's status, set ring tones, select your message notification, change phonebook entries and automatically download your cell phone content among other features. SYNC Services Access the SYNC Services portal where you can request various types of information, for example traffic reports and directions. 911 Assist 1 Automatically place an emergency call to a 911 operator 4 following a crash. 284 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing 3 SYNC™ Message Action and Description Vehicle Health Create and receive a diagnostic report card on your vehicle. Mobile Apps Interact with SYNC-capable mobile applications on your smartphone. Sys Settings Access Bluetooth Devices menu listings and advanced menu listings. Exit Press the OK button to exit the phone menu. 1 This is a cell phone-dependent feature. 2 This is a cell phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only. 3 Note: Forwarding a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. Text Messaging Note: This is a cell phone-dependent feature. Note: Only one recipient is allowed per text message. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. When a new text message arrives, an audible tone sounds and the information display indicates you have a new message. Note: This is a cell phone-dependent feature. Following the notification you can do any of the following: Receiving a Text Message Do nothing to have the message go into your text message inbox. Note: This is a cell phone-dependent feature. Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages. To have SYNC read you the message using voice commands, press the voice button and when prompted say: Voice Command Read Message | Read Text Message | Text Message Action and Description SYNC will read the most recent text message to you. 285 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ To open the test message, press OK to receive and open the text message. Press OK again and SYNC reads your message aloud as you are not able to view the message. You can then also choose whether you’d like to reply or forward the message. Reply or forward the message, press OK and scroll to choose between: Message Action and Description Reply to sender Press the OK button to access and then scroll through the list of pre-defined messages to send. Forward msg. Press the OK button to forward the message to anyone in your Phonebook or Call History. You can also choose enter a number. Note: Sending a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. Sending, Downloading and Deleting Your Text Messages Text messaging is a cell phone-dependent feature. If your cell phone is compatible, SYNC allows you to receive, send, download and delete text messages. Note: You can only have one recipient per text message. Press the phone button, then scroll to: Message Text messaging Action and Description Press the OK button. Select one of the following: Send Text Message? Allows you to send a new text message based on a predefined set of 15 messages. 1. 2. 3. 4. Press the OK button. Scroll to your desired message. Press the OK button. Scroll through your phonebook, call history entries or enter a new number. 5. Press the OK button to enter the desired contact. 6. Press the OK button again when the system asks if you would like to send the message. The system sends each text message with the following signature: This message was sent from my Ford. 286 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message Action and Description Download now Allows you to download your unread messages to SYNC. To download the messages, press the OK button to select. The display indicates the system is downloading your messages. When downloading is complete, SYNC returns you to the inbox. Delete All Messages? Allows you to delete current text messages from SYNC. To delete the messages, press the OK button to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu. Return Press the OK button to exit the current menu. Accessing Your Phone Settings These are cell phone-dependent features. Your cell phone settings allow you to access and adjust some features. For example ring tones, text message notification, modify your phonebook and set up automatic download. Press the phone button, then scroll to: Message Action and Description Phone settings Press the OK button. Select one of the following: Phone status See the provider, name, signal power, battery power and roaming status of your connected cell phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Set ringtone Select which ring tone sounds during an incoming call. You can choose one of the system ring tones or your cell phone ring tones. Press the OK button and scroll to hear the available options. You can also choose to use to use your phone's ring tone. Press the OK button to select the desired ring tone. If your cell phone supports in-band ringing, your cell phone ring plays when you choose the phone ringer option. Text msg notify You have the option of hearing an audible tone to notify you when a text message arrives. 287 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message Action and Description Press the OK button then select one of the following and press the OK button again to confirm. Message Notification On Message Notification Off Modify Phonebook Modify the contents of your phone book (such as add, delete, download). Press OK to select and scroll between: Add contacts Press the OK button to add more contacts from your phonebook. Push the desired contact(s) on your cell phone. See your cell phone's manual on how to push contacts. Delete Phonebook Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu. Download Phonebook Press OK to select and press OK again when Confirm Download? appears. Auto-download Automatically download your phone book each time your phone connects to SYNC. Press OK to select. Auto On? When this message appears, press OK to have your phonebook automatically downloaded each time. Select Off to NOT download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. * Speak Names When enabled, SYNC speaks the contact name that is displayed on the screen during phonebook browsing. Return Exit the current menu. * Downloading times are cell phone-dependent and quantity-dependent. When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download. Bluetooth Devices System Settings The Bluetooth Devices menu allows you to add, connect and delete devices, set a cell phone as primary as well as turn your Bluetooth feature on and off. This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options. 288 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Press the Phone button to enter the Phone Menu, then scroll to: Message Action and Description Sys Settings Press the OK button. Bluetooth device Press the OK button. Select one of the following: Add See Using SYNC™ With Your Phone (page 279). Connect BT Connect a previously paired Bluetooth-enabled phone. Press OK to select and view a list of previously paired phones. Scroll until the desired device is chosen, then press OK to connect the phone. Set Primary? Set a previously paired phone as your primary phone. Press OK to select and scroll to select the desired phone. Press OK to confirm. Bluetooth On and Off Turn the Bluetooth feature on and off. Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Del Device Delete a paired cell phone. Press the OK button and scroll to select the device. Press OK to confirm. Delete all Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Return Exit the current menu. 1 2 3 4 1 This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. 2 You can only connect one device at a time. When another cell phone is connected, the previous one is disconnected. 3 SYNC attempts to connect with the primary phone at every ignition cycle. When a phone is selected as primary, it appears first in the list and is marked with an asterisk (*). 4 Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features. 289 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Advanced and set prompts, languages, defaults, perform a master reset, install an application and view system information. The Advanced menu allows you to access To access the advanced menu, press the phone button to enter the Phone Menu, the scroll to: Message Action and Description Sys Settings Press OK. Advanced Press OK. Select one of the following: Confirmation Prompts Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press the OK button to select and scroll to select between On and Off. 2. Press the OK button when the desired selection appears in the display. SYNC returns you to the Advanced menu. Language 1. Factory Defaults Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages or paired devices. Press the OK button to select and then press OK again when the following message appears in the display. Press OK to select and then scroll through the languages. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language. 2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC returns you to the Advanced menu. Confirm Restore Master reset Completely erase all information stored on SYNC, for example phonebook, call history, text messages and paired devices, and return the system to the factory default settings. Press OK to select. The display indicates when complete. SYNC returns you to the Advanced menu. Install Applications Install applications you have downloaded. 290 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message Action and Description Press the OK button and scroll to select. Press the OK button to confirm. System info Access the Auto Version number as well as the FDN number. Press the OK button to select. Return Exit the current menu. WARNINGS SYNC™ APPLICATIONS AND SERVICES (If Equipped) Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional. In order for the following features to work, your cell phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. * • SYNC Services : Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. • 911 Assist: Can alert 911 in the event of an emergency. * • Vehicle Health Report : Provides a diagnostic and maintenance report card of your vehicle. Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly. Note: The SYNC 911 Assist feature must be set on before the incident. * This is an optional feature and available in the United States only. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. 911 Assist (If Equipped) Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. WARNINGS Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. 291 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 36). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 170). Important information about the fuel pump shut-off is in this chapter. Switching 911 Assist On or Off Press the phone button to enter the phone menu and scroll to: Message Action and Description 911 Assist Press the OK button to confirm and enter the 911 Assist menu. On Press the OK button when the desired option appears in the radio display. Off Off selections include: Message Action and Description Off with reminder: Provides a display and voice reminder at phone connection at vehicle start. Off without reminder: Provides a display reminder only without a voice reminder at phone connection. • To make sure that 911 Assist works correctly: • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. • The 911 Assist feature must be set on before the incident. • You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC. • A connected Bluetooth-enabled phone must have the ability to make and maintain an outgoing call at the time of the incident. • 292 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. SYNC™ In the Event of a Crash 911 Assist Privacy Notice Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Before making the call: • SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. • SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel." Vehicle Health Report (If Equipped, United States Only) WARNING Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury. If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically. 911 Assist May Not Work If • • • Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system. Note: This feature is only available in the United States. Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. 293 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, for example: • Vehicle diagnostic information • Scheduled maintenance • Open recalls and Field Service Actions • Items noted during vehicle inspections by an authorized dealer that still need servicing. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. You can run a vehicle health report after your vehicle has been running a minimum of 60 seconds. Choose one of the following options. To use voice commands, press the voice button and when prompted say: Voice command Action and Description Vehicle Health (Report) The system will run a vehicle health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer. To use the screen, press the phone button, then scroll to: Message Vehicle Health Action and Description Press the OK button. Select one of the following: Auto On? Press the OK button and select on or off. Select On to have SYNC automatically prompt you to run a * health report at certain mileage intervals. Report Interval Scroll to select between 5000, 7500 or 10000-mile intervals. Select your desired option and press the OK button. 294 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message * Action and Description Run Report Press the OK button for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer. Return Exit the current menu. You must first turn this feature on before you can select the desired mileage interval. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 279). Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. 295 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands Press the voice button and when prompted say: Voice command Services Action and Description This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service, for example traffic or directions. Once you are connected to SYNC Services, you can also say the following: (what are my (options | Receive a list of available services from which to choose. choices) | what can I say | [available] commands) Services To return to the Services main menu. Help Receive system help. You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (options | choices) appears you say either; options or choices. You must say any of the voice commands that appear outside of open and close brackets. For example, where; what are my (options | choices) appears, you must say; what are my, followed by either, options or choices. You do not need to say words that appear within square brackets. For example, for where (what can I say [available] commands) appears, you can say, what can I say commands. 296 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Connecting to SYNC Services Using the Phone Menu Press the phone button, then scroll to: Message Action and Description SYNC Apps Press the OK button. Services 1. Press the OK button. The display indicates the system is connecting. 2. Press the OK button again. SYNC initiates the call to the Services portal. 3. Once you connect to the service, follow the prompts to request the desired service, for example traffic or directions. Receiving Turn-by-Turn Directions When connected to SYNC Services, press the voice button and when prompted say: Voice command Action and Description Directions To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. Business search To find a business or type of business. Select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. You can also say the following: Search near me To find the closest business or type of business to your location, within business search. Operator If you need further assistance in finding a location at any time within a Directions or Business search and need to speak with a live operator. 297 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Voice command Action and Description The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. The system may prompt you to speak with an operator when it has difficulty matching your voice request. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/ support. Yes * * If you miss a turn, SYNC automatically asks if you want the route updated. Say yes when prompted and the system sends a new route to your vehicle. During an active route. Disconnecting from SYNC Services To disconnect from SYNC services, say: Voice command Goodbye Action and Description From the SYNC Services main menu, or press and hold the phone button on the steering wheel. SYNC Services quick tips SYNC Services quick tips Personalizing You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, for example work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Push to interrupt Press the voice button at any time while connected to SYNC Services to interrupt a voice prompt or an audio clip and say your voice command. Portable Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services. 298 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ SYNC Services quick tips You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available. Menu item SYNC™ APPLINK™ Scroll through the list of available applications and press OK to select a particular app. Once an app is running through SYNC, you can access an app’s menu by pressing the MENU button to first access the SYNC menu. SYNC Mobile Apps Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port in order to start the application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch system. Scroll until the app name followed by "Menu", is displayed (such as, sticher Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. Note: Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. For more information, please visit: Website www.SYNCMyRide.com To Access Using the Phone Menu To Access Using the Media Menu Press the phone button to access the SYNC phone menu on-screen. You can then scroll to: Press the AUX button on the center console. Menu item Mobile Apps Press OK to access a list of available applications. 299 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Press the Menu button to the SYNC menu and scroll to: Menu item Action and description SYNC-Media Press the OK button. Mobile Apps Press the OK button and scroll through the list of available applications and select your desired app. Scroll until the app name followed by "Menu", is displayed (such as, Stitcher Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit: Website www.SYNCMyRide.com To Access Using Voice Commands Press the voice button and when prompted say: Voice command Mobile Apps Action and description Say the name of the application after the tone. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example, "Playlist Road Trip". You can also say the following: The name of an app (such as Stitcher) followed by "help". To discover the available voice commands. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, plays from device players, and most USB drives. SYNC also supports the following audio formats MP3, WMA, WAV and ACC. USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, for example artist and album. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. Note: The system is capable of indexing up to 6,000 songs. 300 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ To Connect Using Voice Commands Plug the device into the USB port. See USB Port (page 272). E142599 Press the voice button and when prompted say: Voice command USB [1] Action and Description You can now play music by saying any of the appropriate voice commands. See Media voice commands. You do not need to say words that appear within square brackets. For example, for where USB[1]appears, you can say USB or USB one. Press the AUX button, then the Menu button. To Connect Using the System Menu Plug the device into the USB port. See USB Port (page 272). Press the OK button to enter the media menu. You can then scroll to cycle through: Message Action and Description Browse USB Press the OK button. USB Press the OK button. Depending on how many digital media files are on your connected device, the following message may appear in the radio display. Indexing… When indexing is complete, the screen returns to the Play menu. You can then select one of the following: Play all Artists Albums Genres Playlists Songs Browse USB Similar music Return Exit the current menu. 301 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ What's Playing? When a track is playing, you can ask the system to tell you what is currently playing. Press the voice button and when prompted say: Voice command Whats This? | Whats Playing? Action and Description The system reads the metadata tags of the playing track, and if the metadata tags are populated, the system will tell you what track is playing. You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. You must say any of the voice commands that appear outside of open and close brackets. For example, where; who plays this (what's | what is) playing, you must say; who plays this (what's or what is) playing. Voice command Media Voice Commands [Play] Next Track | [Play] Next Song Press the voice button and when prompted say any of the following: Voice command USB [1] Play Playlist ___ 1,2 [Play] Previous Folder 3 Autoplay Off [Play] Previous Track | [Play] Previous Song Autoplay [on] [Play] Next Track | [Play] Next Song 1,2 [Phone] Connections | [Media] Connections | [Bluetooth] Connections Refine album ___ 1,2 Pause Repeat [On] Play Repeat Off Play All Search Album ___ 1,2 Play Artist ___ 1,2 Search Artist ___ 1,2 Play Album ___ 1,2 Search Genre ___ 1,2 Play Genre ___ 1,2 Search Track ___ | Search Song ___ 1,2 [Play] Next Folder 3 Shuffle [On] 302 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Bluetooth Audio Command Guide Voice command Press the voice button and when prompted say any of the following: Shuffle Off Autoplay [on] Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music. Voice command [Phone] Connections | [Media] Connections | [Bluetooth] Connections Pause 1 ___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles". Play [Play] Next Track | [Play] Next Song [Play] Previous Track | [Play] Previous Song 2 This voice command is not available until indexing is complete. Line In Audio 3 This voice command is only available in folder mode. To access the Line in audio source say: Voice Command Line In | Aux | Audio In Media Menu Features The media menu allows you to select your media source, how to play your music, for example by artist, genre, shuffle or repeat, and to add, connect or delete devices. Press the AUX button, then the Menu button. Press the OK button to enter the media menu. You can then scroll to cycle through: Message Action and Description Menu Play your music by artist, album, genre, playlist, track, similar music or play all music. You can also choose to Explore USB to view the supported digital music files on your playing device. Browse device Select and play music from your USB port, auxiliary input jack or stream music from your Bluetooth-enabled cell phone. Select one of the following: 303 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message USB Action and Description Press the OK button to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files. Bluetooth Audio Line in 1 Press the OK button. This is a phone-dependent feature that allows you to stream music playing on your Bluetoothenabled phone. If supported by your device, you can press seek to play the previous or next track. Press the OK button to select and play music from your 2 portable music player over your vehicle's speakers. Media Player Settings Choose to shuffle or repeat your music and select your Autoplay settings. Once you turn these selections on, they remain on until you turn them off. Press SEEK to play the previous or next track. 3 Select one of the following: Shuffle Press the OK button to shuffle available media files in the current playlist. To shuffle all media tracks, you must select Play All in the play menu and then select Shuffle. Repeat Press the OK button to repeat any song. Autoplay Press the OK button to turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music. Mobile Apps 4 Interact with SYNC-capable mobile applications on your smartphone. 304 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message Action and Description Settings Access available Bluetooth Device menu listings as well as Advanced menu listings. Exit Press OK to exit the media menu. 1 The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size. 2 If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately. 3 Some digital media players require both USB and line in ports to stream data and music separately. 4 Indexing times can vary from device to device and with regard to the number of songs the system needs to process. If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options: Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. Press the AUX button, then the Menu button. Press the OK button to enter the media menu. You can then scroll to cycle through: Message Play all Action and Description Press the OK button. The first track title appears in the display. 305 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message Action and Description Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Artists Sort all indexed media by artist. Once selected, the system lists and then plays all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. Press the OK button. You can select to play all artists or any indexed artist. 2. Scroll to choose the desired artist. Press the OK button. 1. Albums Sort all indexed media by albums. If there are fewer than 255 indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can enter the album menu and select from playing all albums or from any individual indexed album. 2. Scroll to choose the desired album. Press the OK button. Genres Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired genre. Press the OK button. Playlists Access your playlists from formats ASX, M3U, WPL or MTP. The system lists your playlists alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired playlist. Press the OK button. Songs Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired track. Press the OK button. 306 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Message Browse USB Action and Description Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. 1. Press the OK button. 2. Scroll to explore indexed media on your flash drive. Similar music Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song * to compile a playlist for you. 1. Press the OK button. 2. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incomplete metadata information. Press the OK button. Return Exit the current menu. * With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag. Press the AUX button, then the Menu button. System Settings Bluetooth Devices The Bluetooth Devices menu allows you to enable, disable, add, connect and delete a Bluetooth device. Press the OK button to enter the media menu. You can then scroll to cycle through: Message Action and Description Settings Press the OK button. Bluetooth device Press the OK button. Select one of the following: Add Pair more devices to the system. 307 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing * SYNC™ Message Action and Description Press the OK button. When find SYNC appears in the display, press the OK button again. 2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone's six-digit display, enter the PIN. 1. Bluetooth On and Off Turn the Bluetooth feature on and off. ** 1. Press the OK button and scroll to toggle between on and off. 2. Make a selection and press the OK button. Delete Delete a paired media device. 1. Press the OK button and scroll to select the device. 2. Press the OK button to confirm. Delete all Delete all previously paired devices. 1. Press the OK button. 2. Press the OK button to confirm. Return Exit the current menu. * This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. ** Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Advanced The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset. 308 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ In the Advanced settings menu, you can select any of the following: Message Confirmation Prompts Action and Description Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press the OK button and scroll to toggle between on and off. 2. Make a selection and press the OK button. SYNC takes you back to the Advanced menu. Language Choose from the available languages. The displays and prompts are in the selected language. 1. Press the OK button and scroll through the available languages. 2. Press the OK button when the desired language appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Factory Defaults Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages and paired devices. 1. Press the OK button. 2. Press the OK button. When restore defaults appears in the display, press the OK button again to confirm. Master reset Completely erase all information stored on SYNC. All phonebook, call history, text messages and all paired devices will be deleted and the system will return to the factory default settings. Install Applications Download available software applications through the USB port. Return Exit the current menu. 309 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information. SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Phone issues Issue Possible cause(s) Possible solution(s) The audio control settings There is excessive background noise during a phone on your phone may be affecting SYNC performcall. ance. Review your phone's manual about audio adjustments. During a call, I can hear the other person but they cannot hear me. This may be a possible phone malfunction. Try turning off the device, resetting the device, removing the device's battery, then trying again. SYNC is not able to download my phonebook. This is a phone-dependent feature. This may be a possible phone malfunction. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. The system says Phonebook This may be a limitation on Downloaded but the your phone's capability. phonebook in SYNC is empty or missing contacts. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associated with the missing contact. 310 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Phone issues Issue Possible cause(s) Possible solution(s) Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. I am having trouble connecting my phone to SYNC. This is a phone-dependent feature. This may be a possible phone malfunction. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firmware. Turn off the Auto phonebook download setting. Text messaging is not working on SYNC. This is a phone-dependent feature. This may be a possible phone malfunction. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. 311 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ USB and media issues Issue I am having trouble connecting my device. Possible cause(s) This may be a possible device malfunction. SYNC does not recognize This is a device limitation. my device when I turn on the car. Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an autoinstall program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Bluetooth audio does not stream. This is a phone-dependent Review the device compatibility chart on the SYNC feature. The device is not connected. website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. SYNC does not recognize music that is on my device. Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copyright protection, which does not allow it to play. 312 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class. SYNC™ Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) I received a text that I did not activate Vehicle Health Report. You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed. This is a free feature, but you must first register online to use it. Make sure that your VIN is correctly listed in your account. I am unable to retrieve the report on the website, or I receive a system error. The preferred dealer information did not load correctly. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. I am unable to submit a report. This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. I heard a commercial when I tried to use Traffic, Directions and Information. You did not activate this phone for this service. Your phone has ID blocker active. This is a free feature, but you must first register online to use it. Turn off ID blocker on your phone as the system recognizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account. 313 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Voice command issues Issue Possible cause(s) Possible solution(s) SYNC does not understand You may be using the wrong voice commands. what I am saying. You may be speaking too soon or at the wrong time. Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. SYNC does not understand You may be using the wrong the name of a song or artist. voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special characters in the title. The system does not recognize them. SYNC does not understand or is calling the wrong contact when I want to make a call. You may be using the wrong Review the Phone voice voice commands. commands at the beginning You may be saying the of the phone section. name differently than the way you saved it. 314 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™ Voice command issues Issue Possible cause(s) Possible solution(s) The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS. Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special characters, such as 123 or ICE, as the system does not recognize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call JA-K-E". AppLink issues Issue Possible cause(s) AppLink Mobile ApplicaAn AppLink capable phone tions: When I select "Find is not connected to SYNC. New Apps," SYNC does not find any applications. 315 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Possible solution(s) Ensure you have a compatible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Additionally, ensure your phone is paired and connected to SYNC™ AppLink issues Issue Possible cause(s) Possible solution(s) SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. My phone is connected, but AppLink-enabled apps are Ensure you have downI still cannot find any apps. not installed and running on loaded and installed the latest version of the app your mobile device. from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. My phone is connected, my Sometime apps do not app(s) are running, but I still properly close and re-open their connection to SYNC, cannot find any apps. over ignition cycles, for example. 316 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. SYNC™ AppLink issues Issue Possible cause(s) Possible solution(s) On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth. 317 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button. SYNC™ AppLink issues Issue My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC. Possible cause(s) Unplug the USB cable from The USB connection to SYNC may need to be reset. the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. I have an Android phone. I The bluetooth volume on found and started my media the phone may be low. app on SYNC, but there is no sound or the sound is very low. I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu. Possible solution(s) Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu. 318 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone. MyFord Touch™ GENERAL INFORMATION WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. E162500 Item This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status. Message A Phone B Navigation C Settings D Home E Information F Entertainment Note: Some features are not available while your vehicle is moving. 319 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Note: You can access the entertainment features for 30 minutes after you switch the ignition off, and no doors are opened. SETTINGS PHONE E142607 Press to select any of the following: Press to select any of the following: Message Message Phone Clock Quick Dial Display Phonebook Sound History Vehicle Messaging Settings Settings Help HOME NAVIGATION Press to access the home screen. Press to select any of the following: E142613 Message Previous Destinations Note: Depending on your vehicle’s option package and software, the screens may vary in appearance from the descriptions in this section. The features may also be limited depending on the market. Check with an authorized dealer for availability. Point of Interest INFORMATION My Home Favorites Emergency Street Address E142608 Intersection Press to select any of the following: City Center Message Map Services Edit Route Travel Link Cancel Route Alerts 320 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ ENTERTAINMENT Message Press to select any of the following: Calendar Message Apps AM Where Am I? FM SIRIUS CD USB BT Stereo SD Card Using the Audio Controls Depending on your vehicle, it may also have the following controls: Controls Action and Description Power Switch the media features on or off. Volume Adjust the volume of playing media. Tune Use as you normally would in media modes. Eject Eject a CD from the entertainment system. Display Press this button to switch the display screen off. Press again, or touch the screen to switch the display screen on. Source Touch the control repeatedly to switch between media modes. Sound Adjust the settings for: Bass Treble Midrange Set Balance and Fade 321 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Controls Action and Description DSP EQ Mode Speed Compensated Volume Using the Steering Wheel Controls Depending on your vehicle, it may also have the following controls: Control Action and Description VOL Adjust the volume of playing media. Voice Press to start a voice session. Press again to interrupt a voice prompt and begin speaking. Press and hold to end an active voice session. Seek and Call Accept Use as you normally would in media and phone modes. Seek and Call Reject Use as you normally would in media and phone modes. Using the Touchscreen Support • The SYNC support team is available: • Monday-Saturday, 8:30am-8:00pm EST. • United States: 1-888-270-1055 • Canada: 1-800-565-3673 • • Make sure your hands are clean and dry. Press firmly on the center of a control graphic or menu item. Keep metal objects or other conductive material away from the surface of the touchscreen. Note: Times are subject to change due to holidays. Cleaning the Touchscreen Display Use a dry, clean, soft cloth. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. 322 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Safety Information • WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. • • • Make sure the power cables do not interfere with the safe operation of your vehicle's controls or affect your safe driving abilities. Some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds below 3 mph (5 km/h). Make sure that you review your device's manual before using it with SYNC. Speed-restricted Features Some features of this system are restricted from use unless your vehicle is stationary. • Screens crowded with information, for example: • Point of Interest reviews and ratings • SIRIUS Travel Link sports scores • Movie times • Ski conditions. • Any action that requires keyboard use, for example: entering a navigation destination or editing information. • All lists are limited, for example: phone contacts. Do not attempt to service or repair the system. Have your vehicle checked by an authorized dealer. Do not operate media devices if the power cables are broken or damaged. See the following chart for more specific examples. Speed-restricted Features Cell phone Pairing a cell phone Adding or editing phonebook contacts Phone contacts and recent phone call entries System Functionality Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Wi-Fi and Wireless Editing wireless settings Editing the list of wireless networks 323 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Speed-restricted Features Photos and Graphics Adding or editing wallpaper Text Messages Composing text messages Viewing received text messages Editing preset text messages Navigation Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book or Avoid Area entries System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described without consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist®, Vehicle Health Report, and Traffic, Directions and Information. Privacy Information When you connect a cell phone to SYNC, the system creates a profile within your vehicle that links to that cell phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cell phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. Using Voice Commands This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The cellular profile, media device index, and development log remain in your vehicle unless you delete them, and are generally accessible only in your vehicle when your cell phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you carry out a Master Reset to erase all stored information. The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. 324 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice command session (such as Listening, Success, Failed, Paused or Try Again). • How to Use Voice Commands Accessing a List of Available Voice Commands Speak naturally, without long pauses between words. At any time, you can interrupt the system while it is speaking by pressing the voice command icon. • The following are some of the voice commands that you can E142599 say at any time during a voice command session. To access a list of available voice commands you can do either of the following. Using the touchscreen, press: Press the voice button and when prompted say: Menu Item Voice command Settings Main Menu Help What Can I Say Voice Command List Previous Page Using the steering wheel control, press the voice button and when prompted say one of the following: Go Back Help Voice Commands Helpful Hints • • List of Commands Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands. After pressing the voice command icon, wait until after the tone sounds and a message appears before saying a voice command. Any voice command spoken prior to this does not register with the system. Radio List of Commands Phone List of Commands Voice Instructions List of Commands Voice Command Settings These allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. 325 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Action and Description Interaction Mode Novice In this mode the system provides detailed interaction and guidance. Advanced This mode has less audible interaction and more tone prompts. Confirmation Prompts The system uses these short questions to confirm your voice command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command. Phone Candidate Lists Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command Media Candidate Lists Using Voice Commands with the Touchscreen Options Using the touchscreen, press the settings icon, then press: The voice command system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice command session. For example, this can be used when entering a street address or trying to call a contact from a cell phone paired to the system. Menu Item Voice Settings Voice Control Select from the following: Interaction Mode Confirmation Prompts Media Candidate Lists Phone Candidate Lists Voice Control Volume 326 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ SETTINGS A B C D E F E161968 Clock Item Message A Clock B Display C Sound D Vehicle E Settings F Help Under this menu, you can set the clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. To make adjustments using the touchscreen, select: Message Action and Description Settings Press the settings icon. Clock Press the + or - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones. 327 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date. Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time. Display You can adjust the display using the touchscreen or the voice button on the steering wheel controls. To make adjustments using the touchscreen, select: Menu Item Settings Action and Description Press the settings icon. Display Then select from the following: Mode Allows you to switch the display off. It also allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level. If you also select: Auto Night These features will allow you to adjust the dimming of your screen. Edit Wallpaper Allows you to display the default photo or upload your own. Auto Dim When set to On, lets you use the automatic dimming feature. When set to Off you are able to adjust the brightness of the screen. Brightness Auto Dim Manual Offset Make the screen display brighter or dimmer. Allows you to adjust screen dimming as the outside lighting conditions change from day to night. 328 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. E142599 To make adjustments using the voice button, press the button and when prompted, say: Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. Voice command The system allows you to upload and view up to 32 photos. Display Settings To access, press: Uploading Photos for Your Home Screen Wallpaper To upload your photos, select: Message Settings Action and Description Press the settings icon. Display Edit Wallpaper Follow the system prompts to upload your photographs. Message Only the photograph(s), which meets the following conditions will display: • Compatible file formats are as follows: JPG, GIF, PNG, BMP. • Each file must be 1.5 MB or less. • Recommended dimensions: 800 x 384. Set Balance and Fade Occupancy Mode Speed Compensated Volume DSP Sound Note: Your vehicle may not have all of these sound settings. To make adjustments using the touchscreen, select: Vehicle Message To make adjustments using the touchscreen, select: Settings Message Sound Then select from the following: Settings Bass Vehicle Midrange Then select from the following: Treble Vehicle Health Report 329 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing * MyFord Touch™ Message Message Camera Settings Enable Valet Mode * US only Vehicle Health Report (If Equipped, US Only) To make adjustments using the touchscreen, select: Message Settings Action and Description Press the settings icon. Vehicle Vehicle Health Automatic Reminders Mileage Interval (Miles) Run Vehicle Health Report Now Turn on and off and set the mileage interval at which you would like to receive the reports. Press the ? for more information on these selections. To run the vehicle health report immediately. You can find more information on Vehicle Health Report in this chapter. Camera Settings This menu allows you to access settings for your rear view camera. To make adjustments using the touchscreen, select: Message Settings Action and Description Press the settings icon. Vehicle Camera Settings Then select from the following: Enhanced Park Aids Rear Camera Delay You can find more information on the rear view camera system in another chapter. See Parking Aids (page 135). 330 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Enable Valet Mode Note: If the system locks, and you need to reset the PIN, please contact the Customer Relationship Center. Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN. United States: 1-800-392-3673 Canada: 1-800-565-3673 To make adjustments using the touchscreen, select: Menu Item Settings Action and Description Press the settings icon. Vehicle Enable Valet Mode Then enter a four digit PIN twice, as prompted. Continue After you press Continue the system locks until you enter the PIN again. Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings. System To make adjustments using the touchscreen, select: Message Settings Action and Description Press the settings icon. System Then select from the following: Language Select to have the touchscreen display in English, Spanish or French. Distance Select to display units in kilometers or miles. Temperature Select to display units in Celsius or Fahrenheit. System Prompt Volume Adjust the volume of voice prompts from the system. Touch Screen Button Beep Select to have the system beep to confirm choices made through the touchscreen. 331 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description Keyboard Layout Have the touchscreen keyboard display in QWERTY or ABC format. Install Applications Install any downloaded applications or view the current software licenses. Master Reset Select to restore factory defaults. This erases all personal settings and personal data. Voice Control To make adjustments using the touchscreen, select: Message Action and Description Settings Voice Settings Then select from the following: Interaction Mode Standard interaction mode provides more detailed interaction and guidance. Advanced mode has less audible interaction and more tone prompts. Confirmation Prompts Have the system ask you short questions if it has not clearly heard or understood your request. Note: Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings. Media Candidate Lists Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Phone Candidate Lists Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Voice Control Volume This allows you to adjust the system’s voice volume level. 332 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Media Player To make adjustments using the touchscreen, select: Message Settings Action and Description Press the settings icon. Media Player Then select from the following: Autoplay When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Bluetooth Devices Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. Gracenote® Database Info This allows you to view the version level of the Gracenote Database. Gracenote® Management With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. Cover Art Priority With this feature on, the Gracenote Database supplied cover art for your music files. This overrides any art from your device. This feature defaults to Media Player. Navigation To make adjustments using the touchscreen, select: Message Settings Action and Description Press the settings icon. Navigation Then select from the following: Map Preferences Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. 333 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description Turn the Parking POI notification on and off. Route Preferences Select shortest route, fastest route or ecological route as your preferred route. This route will be displayed first. Always use preferred route. If set to yes, the system will only calculate a single route. This speeds up your destination entry process. Select a low, medium or high cost for the calculated ecological route. This may incur a time penalty. Have the system avoid freeways. Have the system avoid toll roads. Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Navigation Preferences Have the system use guidance prompts. Have the system automatically fill-in State/Province information. Traffic Preferences Have the system automatically avoid traffic concerns or allow you to accept or decline an alternative route. Have the system automatically alert you to traffic concerns that occur on your route. Have the system display accident icons. Have the system display traffic jam icons. Have the system display closed roads. Have the system display areas where road work occurs. Have the system display incident icons. Have the system display areas where difficult driving conditions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings. 334 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announcements. Avoid Areas Enter specific areas that would like to avoid on planned navigation routes. Phone To make adjustments using the touchscreen, select: Message Settings Action and Description Press the settings icon. Phone Then select from the following: Bluetooth Devices Connect, disconnect, add or delete a device, as well as save it as a favorite. Bluetooth Turn Bluetooth on and off. Do Not Disturb Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle. 911 Assist Turn on or turn off the 911 Assist feature. See Information (page 363). Phone Ringer Select the type of notification for phone calls - ring tone, beep, text to speech or silent. Text Message Notification Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. 335 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description Internet Data Connection If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming, or query on connect. Press ? for more information. Manage Phonebook Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Roaming Warning Have the system alert you when in Roaming mode. feature, everyone in your vehicle can also gain access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking and if you park outside a wireless hotspot. Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi To make adjustments using the touchscreen, select: Menu Item Settings Action and Description Press the settings icon. Wireless & Internet Then select from the following: Wi-Fi Settings Wi-Fi Network (Client) Mode Turns the Wi-Fi feature on and off in your vehicle. Make sure you switch it on for connectivity purposes. Choose a Wireless Network Allows you to use a previously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode 336 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Action and Description Makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings Allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Devices List Allows you to view recent connections to your Wi-Fi system. USB Mobile Broadband Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must switch on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country Carrier Phone Number User Name Password Bluetooth Settings Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Prioritize Connection Methods Choose your connection methods and change them as needed. You can select to change order and have the system either always attempt to connect using a USB, mobile broadband, or using Wi-Fi. 337 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance. E142626 Help To make adjustments using the touchscreen, select: Message Settings Action and Description Press the settings icon. Help Then select from the following: System Inform- Touchscreen system serial number ation Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version Sirius satellite radio ESN Gracenote® Database Information and Library version View Software Licenses View the licenses for any software and applications installed on your system. Driving Restric- Certain features are not accessible when your vehicle is moving. tions 911 Assist Turn on and turn off the 911 Assist feature. See Information (page 363). In Case of Emergency (ICE) Quick Dial Allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. 338 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description The ICE contacts you select appear at the end of the Emergency Assistance call process. Select to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. Edit Voice Command List View categorized lists of voice commands. You can also access Help using the voice commands. The E142599 system provides allowable voice commands for the current mode. Press the voice button and when prompted say: Voice command Help ENTERTAINMENT A B G C D E H F E161892 339 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Message and Description A AM B FM C SIRIUS D CD E USB F Touch this button to scroll down for more options, for example SD Card and USB G These buttons change with the media mode you are in. H Radio memory presets. Note: Some features may not be available in your area. Contact an authorized dealer for more information. AM/FM Radio You can access these options using the touchscreen or voice commands. The following controls are available for AM/FM radio E142611 Item AM FM Action and Description Touch either tab to listen to the radio. To change between AM and FM presets, just touch the AM or FM tab. Presets Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished. HD Radio Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter. Options Touch this button to make adjustments to your audio settings. Scan Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on. Direct Tune Touch this button to manually enter the desired station number. Touch Enter when you are done. 340 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Options You can make adjustments to the following options: Menu Item Action and Description Sound Settings Touch this button to adjust settings for: Bass Midrange Treble Set Balance and Fade DSP Occupancy Mode Speed Compensated Volume Set PTY for Seek / Scan This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. RDS Text Display This allows you to view the information broadcast by FM stations. AST AST (Autostore) allows you to have the system automatically store the six strongest stations in your current location. TAG Button This feature is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter. Note: Your vehicle may not have all these sound settings. broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital 341 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen: The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. E142616 The HD logo either blinks when acquiring a digital station, and then stays solid when digital audio is playing, or is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen. To turn the feature on and use it, select AM or FM and the select: Message Action and Description Options TAG Button On When you hear a song you want to tag, select: TAG The system automatically saves the song's information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer. When you access iTunes with your portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca 342 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ When HD Radio broadcasts are active, you can access the following functions: Message Action and Description Scan Allows you to hear a brief sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast. Presets Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area. HD Radio Reception and Station Troubleshooting Potential reception issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. Station blending When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound. In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate. 343 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Potential station issues Issues Cause Action Echo, stutter, skip or This is poor time alignment by No action required. This is a repeat in audio. the radio broadcaster. broadcast issue. Increase or decrease in audio volume. Sound fading or blending in and out. The radio is shifting between analog and digital audio. No action required. The reception issue may clear up as you continue to drive. There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune The digital multicast is not No action required. This is available until the HD Radio normal behavior. Wait until the broadcast is decoded. Once audio is available. decoded, the audio is available. Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. The previously stored multicast No action required. The station preset or direct tune is not is not available in your current available in your current recep- location. tion area. Text information does Data service issue by the radio Fill out the station issue form not match currently broadcaster. at http://www.ibiquity.com/ playing audio. automotive/ report_radio_station_experiences There is no text Data service issue by the radio information shown for broadcaster. currently selected frequency. Fill out the station issue form at http://www.ibiquity.com/ automotive/ report_radio_station_experiences HD2-HD7 stations not This selection disables HD2found when you press HD7 channel search. Scan No action required. This is normal behavior. 344 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion. Radio Voice Commands E142599 Press the voice button and when prompted say: Voice command Action and Description Radio Then you can say a command similar to the following: FM Say a frequency or preset. Off Help SIRIUS® Satellite Radio (If Activated) E142611 To turn the feature on press the lower left corner of the touchscreen, and then select: Menu Item Action and Description SIRIUS You can then select any of the following: Presets Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. Alerts Save the current song, artist, or team as a favorite. If you are listening to music, you can save the song or artist, so the system can alert you when they are playing on a satellite radio channel. If you are listening to a sporting event, you can save your favorite teams so the system can alert you when they are playing on a satellite radio channel. You can also edit alerts or turn alerts on or off. 345 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Action and Description When an alert appears on the screen, you can choose to tune to the channel, cancel the alert or turn off alerts. Replay Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio. While in replay mode: Press and release the seek buttons to hear the previous or next song. Press and hold the seek buttons to reverse or fast forward in the current track. Press play or pause to play or pause the audio. Press the button again to return to live audio. Scan Touch this button to hear a brief sampling of channels. Browse Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to. Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation. Browsing Controls Message Action and Description Skip Touch this button if you want to skip this channel. Lock Touch this button if you do not want anyone to listen to this channel. Title Touch this button to see song titles playing on other stations. Artist Touch this button to see artists playing on other stations. Channel Touch this button to see a list of all the channel names. Options Touch this button to view and adjust various media settings. 346 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Sound Settings Message Touch this button to adjust settings for: Bass Midrange Treble Set Balance and Fade DSP Occupancy Mode Speed Compensated Volume Set Category for Seek/Scan This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. Parental Lockout This allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234. Artist / Title / Team Alerts This feature allows you turn alerts on and off. Electronic Serial Number (ESN) SIRIUS requires this number when communicating with you about your account. Direct Tune Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done Note: Your vehicle may not have all these sound settings. SIRIUS Satellite Radio Information Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes. E142593 347 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN:XXXXXXXXXXXX). For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474. To access your ESN, touch the bottom left corner of the touchscreen, then select: Message SIRIUS Options SIRIUS Satellite Radio Reception Factors and Troubleshooting Potential reception issues Antenna obstruc- For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away tions from the antenna as possible. Terrain Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. Station overload When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Satellite radio signal interference Your display may show ACQUIRING... to indicate the interference and the audio system may mute. 348 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Troubleshooting tips Message Acquiring… Cause Radio requires more than two seconds to produce audio for the selected channel. Satellite antenna fault There is an internal module or system failure present. SIRIUS system failure Invalid Channel Action No action required. This message should disappear shortly. If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service. The channel is no longer avail- Tune to another channel or able. choose another preset. Unsubscribed Channel Your subscription does not include this channel. Contact SIRIUS at 1-888-5397474 to subscribe to the channel, or tune to another channel. No Signal The signal is lost from the The signal is blocked. When SIRIUS satellite or SIRIUS you move into an open area, tower to your vehicle antenna. the signal should return. Updating… Update of channel programming in progress. No action required. The process may take up to three minutes. Questions? Call Your satellite service is no longer available. Contact SIRIUS at 1-888-5397474 to resolve subscription issues. 1-888-539-7474 None found Check Channel Guide All the channels in the selected Use the channel guide to turn category are either skipped or off the Lock or Skip function on locked. that station. Subscription Updated SIRIUS has updated the chan- No action required. nels available for your vehicle. 349 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ SIRIUS Satellite Radio Voice Commands Voice command Sports Games If you are listening to SIRIUS satellite radio, press the voice E142599 button on the steering wheel controls. You will hear a prompt, you can then say any of the commands in the following table. Tune Help You can also say the name of any Sirius station, such as “The Highway” or “Deep Tracks”, to listen to that station. If you are not listening to SIRIUS satellite radio, press the voice button and, after the tones press the voice button and when prompted say: CD Voice command E142611 Sirius To access, press the lower left corner on the touchscreen, then select: You can then say any of the following or a similar command: Menu Item SAT 1 CD Insert your CD then select: Menu Item Action and Description Repeat Touch this button to repeat the currently playing track, all tracks on the disc or switch the feature off if already on. Shuffle Touch this button to play the tracks or entire albums in random order, or switch the feature off if already on. Scan Touch this button to hear a brief sampling of all available tracks. More Info Touch this button to see disc information. Browse Touch this button to look through all available CD tracks. 350 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ If you are not listening to a CD, press the voice button and, after the tone, say: To adjust the Sound Settings, select: Menu Item Options Voice command Sound Settings CD Player Then any of the following: When listening to a CD you can say many commands. Following are a few examples of what you can say. Bass Midrange Voice command Treble Play Set Balance and Fade Pause Occupancy Mode Next Track EQ Mode Previous Track Speed Compensated Volume Help Note: Your vehicle may not have all these sound settings. * CD Voice Commands SD Card Slot and USB Port If you are listening to a CD, press the voice button on the steering E142599 wheel controls. When prompted, say any of the following commands. The SD card slot and USB port are located in the Media Hub. See Media Hub (page 272). This applies to WMA or MP3 files only. SD Card Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage. Note: The navigation system also uses this card slot. See Navigation (page 372). 351 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ USB Port E196637 To access and play music from your device, press the lower left corner of the touchscreen. E196638 To access and play music from your device, press the lower left corner of the touchscreen. This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature. Playing Music from Your Device Note: The system is capable of indexing up to 30,000 songs. E142620 SD logo is a trademark of SD-3C, LLC. E142611 Insert your device and select: Message USB SD Card Action and Description Once the system recognizes your USB or SD card you can then select from the following options: Repeat This feature replays the currently playing song or album. Shuffle Touch this button to play music on the selected album or folder in random order. 352 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description Similar Music This feature allows you to choose music similar to what is currently playing. More Info Touch this button to see disc information, for example current track, artist name, album and genre. Options Touch this button to view and adjust various media settings. Sound You can adjust the settings for: Message Sound Settings Action and Description Bass Midrange Treble Set Balance and Fade DSP EQ Mode Speed Compensated Volume Media Player Settings Allows you to select more settings, which is under Media Player. See Settings (page 327). Device Information Displays software and firmware information about the currently connected media device. Update Media Index Indexes your device when you connect it for the first time and each time the content changes (for example adding or removing tracks) to make sure you have the latest voice commands available for all media on the device. Note: Your vehicle may not have all these sound settings. If you want to view song information, for example Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art. Browse This feature allows you to view the contents of the device. It also allows you to search by categories, for example genre, artist or album. 353 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ You can also select: Message What’s Playing? Action and Description To hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request. USB and SD Card Voice Commands E142599 Press the voice button and when prompted say: Voice command SD Card USB Then commands such as the following: Browse Next Track Pause Play Say the name of what you would like to listen to such as a band, song, album or playlist. Play Artist ___ * Play Song ___ * Similar Music Help * ___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles" or "Play song Penny Lane". 354 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Supported Media Players, Formats and Metadata Information E142611 SYNC is capable of hosting nearly any digital media player, including iPod, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC. To access, press the lower left corner on the touchscreen, then select: Message BT Stereo It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file. Bluetooth Audio Voice Commands E142599 If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as unknown. The voice system allows you to control your media with a simple voice command. For example to change songs, press the voice button and follow the system prompts. Bluetooth Audio The system allows you to stream audio over your vehicle's speakers from your connected, Bluetooth-enabled cell phone. PHONE A B C D E F E161968 355 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Item Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone’s compatibility, see your cell phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. Message A Phone B Quick Dial C Phonebook D History E Messaging F Settings Pairing Your Cell Phone for the First Time WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Hands-free calling is one of the main features of SYNC. Once you pair your cell phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cell phone’s functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • Ending a call. • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID. The first thing you must do to use the phone features of SYNC is to pair your Bluetooth-enabled cell phone with SYNC. This allows you to use your cell phone in a hands-free manner. Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). Touch the upper left corner of the touchscreen: Message Action and Description Add phone Find SYNC Follow the on-screen instructions. Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary. Select SYNC and a six-digit PIN appears on your device. 356 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. The display indicates when the pairing is successful. SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website. Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your device's manual if necessary. Pairing Subsequent Cell Phones Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). To pair a subsequent cell phone, select: Menu Item Action and Description Phone Settings Bluetooth Devices Add Device Find SYNC Follow the on-screen instructions. Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary. Select SYNC and a six-digit PIN appears on your device. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. The display indicates when the pairing is successful. SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website. 357 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Making Calls E142599 To accept the call, select: Press the voice button and say a command similar to the following: Message Accept Voice command Note: You can also accept the call by pressing the phone button on the steering wheel. Call Dial You can say the name of a person from your phone book to call or a say a number to dial. For example "Call John" or "Dial 867-5309". E142632 To reject the call, select: Message To end the call or exit phone mode, press and hold the phone button. E142632 Reject Receiving Calls Note: You can also reject the call by pressing the phone button on the steering wheel. During an incoming call, an audible tone sounds. Call information appears in the display if it is available. Ignore the call by doing nothing. SYNC logs it as a missed call. Phone Menu Options Press the top left corner on the touchscreen to select from the following options: Menu Item Phone Action and Description Touch this button to access the on-screen numerical pad to enter a number and place a call. During an active call, you can also choose any of these options: Mute Call Hold Call Privacy Join Calls End 358 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Action and Description Quick Dial Select to call stored contacts. Phonebook Touch this button to access and call any contacts in your previously downloaded phonebook. The system places the entries in alphabetical categories summarized at the top of the screen To turn on contact picture settings, if your device supports this feature, select: Phone Settings Manage Phonebook Display Photos from Phonebook Certain smartphones may support transferring street addresses when listed with phonebook contact information. If your cell phone supports this feature, you can select and use these addresses as destinations and save them as favorites. Call History Note: This is a cell phone-dependent feature. If your cell phone does not support downloading call history using Bluetooth, SYNC keeps track of calls made with the SYNC system. After you connect your Bluetooth-enabled cell phone to SYNC, you can access any previously dialed, received or missed calls. You can also choose to save these to: Favorites Quick Dial Messaging Send text messages using the touchscreen. See Text Messaging later in this section. Settings Touch this button to access various phone settings, for example turning Bluetooth on and off, managing your phonebook and more. See Phone Settings later in this section Text Messaging Note: SYNC does not download read text messages from your cell phone. Note: Downloading and sending text messages using Bluetooth are cell phone-dependent features. You can send and receive text messages using Bluetooth, read them aloud and translate text messaging acronyms, for example LOL. Note: Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds over 3 mph (5 km/h). 359 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Touch the top left corner of the display, then select: Send Text Message View Phone Delete Messaging Composing a Text Message Then any of the following: Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). Listen (speaker icon) Dial Note: Downloading and sending text messages using Bluetooth are cell phone-dependent features. To compose and send a text message, select: Message Action and Description Phone Messaging Send Text Enter a cell phone number or choose from your phonebook. Edit Text Allows you to customize the pre-defined message or create a message on your own. Send Sends the message as it is. Message You can then preview the message, verify the recipient as well as update the message list. I’m ahead of schedule, so I’ll be there early. Text Message Options I’m outside. Message I’ll call you when I get there. I’ll call you back in a few minutes. OK I just left, I’ll be there soon. Yes Can you give me a call? No I’m on my way. Thanks I’m running a few minutes late. 360 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by your cell phone. You can select: Stuck in traffic. Call me later. LOL Message Receiving a Text Message Note: If you select View and your vehicle is traveling over 3 mph (5 km/h), the system offers to read the message to you instead of allowing you to view it while driving. Action and Description View To view the text message. Listen For SYNC to read the message to you. Dial To call the contact. Ignore To exit the screen. Phone Settings To enter the phone settings menu select: Message Action and Description Phone Settings Then any of the following: Bluetooth Devices Connect, disconnect, add or delete a device, as well as save it as a favorite. Bluetooth To turn Bluetooth off or on. Do Not Disturb If you want all calls to go directly to your voicemail and not ring in the vehicle. When this feature is on, text message notifications do not ring inside the cabin either. 911 Assist Turn the 911 Assist feature on and off. See Information (page 363). Phone Ringer Select the ring tone you want to hear when you receive a call. Choose from possible system ring tones, your currently paired cell phone’s ring tone, a beep, text-to-speech or a silent notification. Text Message Notification Select a text message notification, if supported by your cell phone. Choose from possible system alert tones, text-tospeech or silent. 361 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Message Action and Description Internet Data Connection If your cell phone is compatible, use this screen to adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Manage Phonebook To access features such as automatic phonebook download, re-download your phonebook, add contacts from your cell phone as well as delete or upload your phonebook. Roaming Warning To have the system alert you when your cell phone is in roaming mode. Phone Voice Commands E142599 Press the voice button and when prompted say any of the following or a similar command: Voice command Call Voicemail Listen to Message Reply to Message Pair Phone Help 362 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ INFORMATION E188418 Item SYNC Services (If Equipped, United States Only) Message A SYNC Services B Travel Link C Alerts D Calendar E Apps F Where Am I? Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Phone (page 355). If your vehicle is equipped with Navigation, press the E142608 Information button to access these features. If your vehicle is not equipped with Navigation, press the corner of the touchscreen with the green tab. 363 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services You can connect to SYNC Services using voice commands or by selecting a menu item on the touchscreen. To use voice commands, press the voice button and say: Voice Command Services Action and Description This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service, for example traffic or directions. Once connected to SYNC Services, you can also say the following: What Can I Say Receive a list of available services from which to choose. Services To return to the Services main menu. Help Receive system help. 364 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ If your vehicle is equipped with Navigation, press the I (Information) button. If your vehicle is not equipped with Navigation, press the green tab on your touchscreen. To use the touchscreen select: Menu Item Connect to Services This command initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service. Receiving Turn-by-Turn Directions Press the voice button and say: Voice Command Action and Description Directions To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. Business Search To find a business or type of business. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. Search near me To find the closest business or type of business to your location, within business search. Operator Provides you with further assistance within Directions and Business Search. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by 365 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Voice Command Action and Description category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support. Yes [During an active route] If you miss a turn, SYNC automatically asks if you want the route updated. Say yes when prompted and the system sends a new route to your vehicle. To use voice commands, press the voice button and say: Disconnecting from SYNC Services To use the steering wheel controls, press and hold the hang-up phone button on the steering wheel. Voice Command Good-bye SYNC Services Quick Tips Tips Personalizing You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, such as work or home. You can also save favorite information like sports teams, for example Detroit Lions, or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Push to interrupt Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Portable Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services. 366 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Sirius Travel Link (If Equipped) SYNC Services Voice Commands If your vehicle is equipped with Navigation, SYNC Services E142599 downloads your requested destination to the navigation system. The navigation system then calculates the route and provides driving instructions. See Navigation (page 372). WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. If your vehicle is not equipped with Navigation, when a route has been downloaded (non-navigation systems), you can press the voice button on the steering wheel controls and say any of the following commands to receive directions: Services Note: In order to use Sirius Travel Link, your vehicle must be equipped with navigation and your navigation SD card must be in the SD card slot. Voice command Cancel Route Route Status Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information. Route Summary Update Route Help Note: Visit www.siriusxm.com/traffic and click on Coverage map and details for a complete listing of all traffic areas covered by Sirius Travel Link. Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the Sirius Travel Link services or its use in vehicles. When you subscribe to Sirius Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games. 367 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Traffic on Route Traffic Nearby Action and Description Touch these buttons to identify traffic incidents on your route, nearby your vehicle’s current location or near any of your favorite places, if programmed. Fuel Prices Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. Movie Listings Touch this button to view nearby movie theaters and their show times, if available. Weather Touch this button to view the nearby weather, current weather, or the five day forecast for the chosen area. Map Select to see the weather map, which can show storms, radar information, charts and winds. Area Select to choose from a listing of weather locations. Sports Info Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress. Ski Conditions Touch this button to view ski conditions for a specific area. Alerts Sirius Travel Link Voice Commands If your vehicle is equipped with Navigation, touch the I (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. E142608 E142599 Press the voice button on the steering wheel controls. When prompted, say any of the following or a similar command: Press Alerts, then choose from any of the following services: Voice command Message Show Traffic Show Weather Help Action and Description View The complete message Delete The message Delete All Messages 368 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. This screen displays any system messages (such as an SD card fault). Note: The system alerts you to any messages by turning the information icon yellow. After you read or delete the messages, the icon returns to white. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Calendar If your vehicle is equipped with Navigation, touch the I E142608 (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. Press Calendar. You can view the current calendar by day, week or month. If a crash deploys an airbag, excluding knee airbags and rear inflatable safety belts where fitted or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. For more information about the 911 Assist feature visit: 911 Assist WARNINGS Unless the 911 Assist setting is set on before a crash, the system will not dial for help, which could delay response time, potentially increasing the risk of serious injury or death after a crash. Website Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time, which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional. visit www.SYNCMyRide.com www.SYNCMyRide.ca www.syncmaroute.ca See Supplementary Restraints System (page 36). Important information regarding airbag deployment is in this chapter. Always place your phone in a secure location in your vehicle so it does not become a projectile or damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone, which could prevent 911 Assist from working properly. See Roadside Emergencies (page 170). Important information regarding the fuel pump shut-off is in this chapter. Note: The SYNC 911 Assist feature must be set on prior to the incident. 369 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Setting 911 Assist On • If your vehicle is equipped with Navigation, touch the I (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Then select: • A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the United States, Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Message Not all crashes deploy an airbag or activate the fuel pump shut-off (which would trigger 911 Assist); however, SYNC tries to contact emergency services if 911 Assist triggers. If a connected phone sustains damage or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911. Apps 911 Assist On You can also access 911 Assist by pressing: Before making the call: • SYNC provides a short window of time (approximately 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. • SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel." Message Settings Phone 911 Assist Or you can also select: Help 911 Assist If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically. To make sure that 911 Assist works properly: • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. • The 911 Assist feature must be set on prior to the incident. • You must pair and connect a Bluetooth-enabled and compatible phone to SYNC. • A connected Bluetooth-enabled phone must have the ability to make and maintain an outgoing call at the time of the incident. 370 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ 911 Assist May Not Work If: • • • Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phones(s) previously paired or connected to the system are thrown from the vehicle. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. 911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting. Vehicle Health Report (If Equipped, US Only) WARNING The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, for example: • Vehicle diagnostic information. • Scheduled maintenance. • Open recalls and Field Service Actions. • Items noted during vehicle inspections by your authorized dealer that still need servicing. Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury. 371 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Making a Report Where Am I? If you want to run a report by using the touchscreen, select: For information about your current location, select: Message Message Action and Description Apps View your vehicle's current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, nothing displays. Where Am I? Vehicle Health Report You can also run a vehicle health report by voice command. E142599 Press the voice button and when prompted say: Voice command NAVIGATION Vehicle Health Report Note: The navigation SD card must be in the SD card slot to operate the navigation system. If you need a replacement SD card, see an authorized dealer. Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. Note: The SD card slot is spring-loaded. To remove the SD card, just push the card in and release it. Do not attempt to pull the card out to remove it; this could cause damage. Your navigation system is comprised of two main features, destination mode and map mode. Destination Mode To set a destination, press the green corner of your touchscreen, then press: Menu Item Dest. Choose any of the following: My Home Favorites 372 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item For an address destination entry, press: Previous Destinations Menu Item Point of Interest Pressing this button makes the address location appear on the map. Go Emergency Action and Description Street Address Intersection To choose a previous destination, press: City Center Map Menu Item Edit Route Cancel Route Previous Destinations To set your destination, enter the necessary information into the highlighted text fields (in any order). Action and Description The last 20 destinations you have selected appear. Once you have chosen your destination press: Menu Item Set as Dest Action and Description To make this your destination. You can also choose to set this as a waypoint (have the system route to this point on the way to your current destination) or save it as a favorite. You can then choose your route from three different options. Fastest Route Uses the fastest moving roads possible. Shortest Route Uses the shortest distance possible. Eco Route Uses the most fuel-efficient route. To begin navigation press: Menu Item Start Route Action and Description You can cancel the route or have the system demo the route for you. 373 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Action and Description During route guidance, you can press the talking bubble icon that appears in the upper right navigation corner (green bar) if you want the system to repeat route guidance information. When the system repeats the last guidance instruction, it updates the distance to the next guidance instruction, since it detects when the vehicle is moving. Note: If your vehicle is on a recognized road and you do not press the Start Route button, the system defaults to the Fastest Route option and begins guidance. Subcategories Personal Care Services Auto Dealership Point of Interest (POI) Categories Govt Office Main Categories Public Transit Food/Drink & Dining Education Travel & Transportation To expand these listings, press the + in front of the listing. Financial Community The system also allows you to sort alphabetically, by distance or by cityseekr listings (if available). Health & Medicine cityseekr Automotive Note: cityseekr point of interest (POI) information is limited to approximately 912 cities (881 in the United States, 20 in Canada and 11 in Mexico). Emergency Shopping Entertainment & Arts Recreation & Sports Government Domestic Services Subcategories Restaurant E142634 Golf cityseekr, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions. Parking Home & Garden 374 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ When you are viewing more information for hotels, cityseekr also tells you if the hotel has certain services and facilities using icons, such as: When you have selected a point of interest, the location and information appear, such as address and phone number. If cityseekr lists the point of interest, more information is available, such as a brief description, check-in and checkout times or restaurant hours. • • • • • • • • • • For a longer review, a list of services and facilities, the average room, meal price or the website press: Menu Item More Information This screen displays the point of interest icon such as: Hotel Restaurant Business center Handicap facilities Laundry Refrigerator 24 hour room service Fitness center Internet access Pool Wi-FI For restaurants, cityseekr can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address. E143884 Coffeehouse For hotels, cityseekr can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. E142636 Food & Drink Setting Your Navigation Preferences E142637 Nightlife E142607 E142638 Attraction Select settings for the system to take into account when planning your route. To access the settings options, press Menu Item E142639 Settings This icon appears when your selection exists in multiple categories within the system. Navigation E142640 You can then select any of the following options. 375 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Second Level Messages, Actions and Descriptions Map Preferences Then select any of the following: Breadcrumbs Display your vehicle’s previously traveled route with white dots. You can switch this feature: On Turn List Format Off Have the system display your turn list Top to Bottom Bottom to Top Parking POI Notification When parking point of interest notification is on, the icons display on the map when you get close to your destination. This may not be very useful in dense areas, and may clutter the map when other points of interest display. Set the automatic parking point of interest notification. You can switch this feature: On Menu Item Off Second Level Messages, Actions and Descriptions Route Preferences Then select any of the following: Preferred Route Choose to have the system display your chosen route type. Shortest Route Fastest Route Ecological Always use Bypass route selection in destination programming. The system only Preferred Route calculates one route based on preferred route setting. When activated, the system uses your selected route type to calculate only one route to the desired destination. Eco Time Penalty Select a level of cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. Avoid When activated, you can to choose to have the system avoid highways, toll roads, ferries, and car trains when planning your route. Use HOV Lanes Have the system use high-occupancy vehicle lanes, if available, when planning your route. 376 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Second Level Messages, Actions and Descriptions Navigation Preferences Then select any of the following: Guidance Prompts Select the type of prompts the system uses. Tones Only Auto - Fill State/Province Voice and Tones Have the system automatically fill in this information based on what you have already entered into the system. You can switch this feature: On Menu Item Off Second Level Messages, Actions and Descriptions Traffic Preferences Then select any of the following: Avoid Traffic Problems You can choose how you want the system to handle traffic problems along your route. Automatic Have the system reroute you to avoid traffic incidents that develop and impact the current route. The system does not provide a traffic alert notification Manual Have the system always provide a traffic alert notification for traffic incidents along the planned route. You have a choice to accept or ignore the notification before making the route deviation. Traffic alert notification Activate traffic alert notifications on or off. You are also able to These icons will alert you to traffic and driving conditions switch on and off the 11 including accidents, closures and weather conditions. traffic map icons. 377 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Avoid Areas Second Level Messages, Actions and Descriptions Choose areas which you want the system to avoid when calculating a route for you Then select any of the following: Add Once you make a selection, the system tries to avoid the area(s) if possible for all routes. Select this button to program an entry, then choose a destination entry method. You can edit the name or location of a destination or remove it from your selections. Delete To remove an area from your selection, choose the listing on the screen. The screen will change, then press delete and confirm the deletion. Map Mode Press the green bar in the upper right area of the touchscreen to view map mode. Map mode shows advanced viewing comprised of both 2D city maps as well as 3D landmarks (when available). 2D city maps show detailed outlines of buildings, visible land use and land elements and detailed railway infrastructure for the most essential cities around the globe. These maps also contain features, such as town blocks, building footprints and railways. E174016 Change the appearance of the map display by repeatedly pressing the arrow button in the upper left corner of the screen. It toggles between three different map modes: Heading up, North up and 3D. 3D landmarks appear as clear, visible objects that are typically recognizable and have a certain tourist value. The 3D landmarks appear in 3D map mode only. Coverage varies and improves with updated map releases. Heading up (2D map) always shows the direction of forward travel to be upward on the E142642 screen. This view is available for map scales up to 2.5 miles (4 kilometers). The system remembers this setting for larger map scales, but shows the map in North up only. If the scale returns below this level, the system restores Heading up. 378 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ scale. The map zoom level then synchronizes with vehicle speed. The slower your vehicle is traveling, the farther the map zooms in; the faster your vehicle is traveling, the farther the map zooms out. To switch off the feature, just press the + or - button again. North up (2D map) always shows the northern direction to be upward on the screen. E142643 3D map mode provides an elevated perspective of the map. This viewing angle can be adjusted and the map can be E142644 rotated 180 degrees by touching the map twice, and then dragging your finger along the shaded bar with arrows at the bottom of the map. In 3D mode, rotate the map view by swiping your finger across the shaded bar with the arrows. The ETA box under the zoom buttons appears when a route is active and displays the distance and time to your destination. If the button is pressed, a pop up appears with the destination listed (and waypoint if applicable) along with mileage and time to destination. You may also select to have either the estimated time to reach your destination or your estimated arrival time. You can also select the following options: Menu Items View Menu Description Switches between full map, street list and exit view in route guidance. Map Icons Displays a pop-up box that allows direct access to navigation settings. E142646 Vehicle mark shows the current location of your vehicle. It stays in the center of the map display, except when in scroll mode. Press the speaker button on the map to mute route guidance. E174017 When the light on the button illuminates, the feature is on. The speaker button appears on the map only when route guidance is active. Scroll cursor allows you to scroll the map; the fixed icon is in the center of the screen. The map position closest to the E142647 cursor is in a window on the top center part of the screen. Re-center the map by pressing this icon whenever you scroll the E146188 map away from your vehicle’s current location. Address book entry default icon(s) indicates the location on the map of an address book entry. This is the default symbol E142648 shown after the entry has been stored to the Address Book by any method other than the map. You can select from any of the 22 icons available. You can use each icon more than once. Auto Zoom Press the green bar to access map mode, then select the + or - zoom button to bring up the zoom level and Auto buttons on the touchscreen. When you press Auto, Auto Zoom turns on and Auto displays in the bottom left corner of the screen in the map 379 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Home indicates the location on the map currently stored as the home position. You can only save one address from the E142649 Address Book as your Home entry. You cannot change this icon. Destination symbol indicates the ending point of a planned route. E142653 Next maneuver point indicates the location of the next turn on the planned route. POI (Point Of Interest) icons indicate locations of any point of interest categories you choose E142650 to display on the map. You can choose to display three point of interest categories on the map at one time. E142654 No GPS symbol indicates that insufficient GPS satellite signals are available for accurate map positioning. This icon may E142655 display under normal operation in an area with poor GPS access. Starting point indicates the starting point of a planned route. E142651 Quick-touch Buttons Waypoint indicates the location of a waypoint on the map. The number inside the circle is different for each waypoint and E142652 represents the position of the waypoint in the route list. When in map mode, touch anywhere on the map display to access the following options: Menu Item Action and Description Set as Dest Touch this button to select a scrolled location on the map as your destination. You may scroll the map by pressing your index finger on the map display. When you reach the desired location, simply let go and then touch this button. Set as Waypoint Touch this button to set the current location as a waypoint. Save to Favorites Touch this button to save the current location to your favorites. POI Icons Touch this button to select icons to display on the map. You can select up to three icons to display on the map at the same time. You can switch these features: On View / Edit Route Off When on an active route, select any of the following options: View Route Edit Destination/Waypoints Edit Turn List 380 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch™ Menu Item Action and Description Detour Edit Route Preferences Edit Traffic Preferences Cancel Route The following commands can only be used when a navigation route is active: HERE is the digital map provider for the navigation application. If you find map data errors, you may report them directly to HERE by going to www.here.com/mapcreator. HERE evaluates all reported map errors and responds with the result of their investigation by e-mail. Voice command Detour Cancel Route Show Route Navigation Map Updates Repeat Instruction Annual navigation map updates are available for purchase through your dealership, by calling 1-866-462-8837 (in Mexico, call 01-800-557-5539) or going to www.navigation.com/sync. You need to specify the make and model of your vehicle to determine if there is an update available. Turn List One-shot Destination Street Address To set a destination with voice commands, you can say: Voice Command Navigation Voice Commands E142599 Find an Address When in navigation mode, press the voice button on the steering wheel controls. After the tone, say any of the following or a similar command: Action and Description The system asks you to say the full address. The system displays an example on-screen. You can then speak the address naturally, such as "One two three four Main Street, Anytown". Voice command Destination Zoom Out Zoom In Where Am I Help 381 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Accessories For a complete listing of the accessories that are available for your vehicle, please contact your authorized dealer or visit the online store web site: • • • • • Web Address (United States) www.Accessories.Ford.com Cargo organizers. Carpeted floor mats. Interior light kit. Premium carpeted floor mats. Rear seat entertainment*. Lifestyle • • Web Address (Canada) www.Accessories.Ford.ca Ash cup and smokers packages. Roof racks and carriers*. Peace of Mind Ford Accessories are available for your vehicle through an authorized Ford dealer. Ford Motor Company will repair or replace any properly authorized dealer-installed Ford Original Accessory found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. • • • • • • • Ford Motor Company warrants your accessory through the warranty that provides the greatest benefit: • 24 months, unlimited mileage. • The remainder of your new vehicle limited warranty. *Ford Licensed Accessory. The accessory manufacturer designs, develops and therefore warrants Ford Licensed Accessories, and does not design or test these accessories to Ford Motor Company engineering requirements. Contact an authorized Ford dealer for the manufacturer's limited warranty details, and request a copy of the Ford Licensed Accessories product limited warranty from the accessory manufacturer. Contact an authorized dealer for details and a copy of the warranty. Exterior Style • • • • • • Graphics. Hitch and towing accessories. Keyless entry. Side window deflectors. Splash guards. Wheels. Interior Style • • All-weather floor mats. Cargo area protectors. 382 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Auto-dimming interior mirror. Back-up alarm*. Bumper-mounted parking sensor*. Locking fuel plug. Remote start. Vehicle security systems. Wheel locks. Accessories For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label). Ask an authorized dealer for specific weight information. • The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems that are equipped with radio transmitters, for example, two-way radios, telephones and theft alarms. Any such equipment installed in your vehicle should comply with Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulations and should be installed only by an authorized dealer. • Mobile communications systems may harm the operation of your vehicle, particularly if their manufacturer did not design them specifically for automotive use. • If you or an authorized Ford dealer add any non-Ford custom electrical or electronic accessories or components to your vehicle, you may adversely affect battery performance and durability, and may adversely affect the performance of other electrical systems in the vehicle. 383 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP) PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS WITH A FORD EXTENDED SERVICE PLAN. That means you get: • Reliable, quality service at any Ford or Lincoln dealership • Repairs performed by factory trained technicians, using genuine parts SERVICE PLANS (U.S. Only) More than 32 million Ford owners have discovered the powerful protection of Ford Extended Service Plan. It is the extended service plan backed by Ford Motor Company, and provides peace of mind protection beyond the New Vehicle Limited Warranty coverage. Rental Car Reimbursement 1st day Rental Benefit You take advantage of replacement transportation if your vehicle is at your authorized dealer for same day covered repairs. Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford Extended Service Plan. With Ford ESP you minimize your risk for unexpected repair bills and rising repair costs. Extended Rental Benefits Up to 1,000+ Covered Vehicle Components Roadside Assistance If your vehicle is kept overnight for covered repairs, you are eligible for rental car coverage, including bumper to bumper warranty repairs, and Field Service Actions. Exclusive 24/7 roadside assistance, including: There are four core Extended Service Plans with different levels of coverage. Ask your authorized dealer for details. • 1. PremiumCARE - Our most comprehensive coverage. With over 1,000 covered components, this plan is so complete that we generally only discuss what’s not covered. 2. ExtraCARE - Covers 113 components, and includes many high-tech items. 3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29 critical components. • • • Towing, flat-tire change and battery jump starts Out of fuel and lock-out assistance. Travel expense reimbursement for lodging, meals and rental car. Destination assistance for taxi, shuttle, rental car coverage and emergency transportation. Transferable Coverage If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner. Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford ESP, thereby improving resale value. Ford Extended Service Plan is honored by all authorized Ford dealers in the U.S., Canada and Mexico. It is the extended service plan authorized and backed by Ford Motor Company. 384 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP) SERVICE PLANS (CANADA ONLY) Avoid the Rising Cost of Properly Maintaining Your Vehicle! You can get more protection for your vehicle by purchasing a Ford Extended Service Plan. Ford Extended Service Plan is the only service contract backed by Ford Motor Company of Canada, Limited. Depending on the plan you purchase, Ford Extended Service Plan provides benefits such as: Ford Extended Service Plan also offers a Premium Maintenance Plan that covers all scheduled maintenance, and selected wear items. The coverage is prepaid, so you never have to worry about affording your vehicle’s maintenance. It covers regular checkups, routine inspections, preventive care and replacement of select items that require periodic attention for normal wear: • • • • • • • • • • • Windshield wiper blades. Spark plugs. The clutch disc. Brake pads and linings. Shock absorbers. Struts. Engine Belts. Engine coolant hoses, clamps and o-rings. Diesel exhaust fluid replenishment. • • Rental reimbursement. Coverage for certain maintenance and wear items. Protection against repair costs after your New Vehicle Limited Warranty Coverage expires. Roadside Assistance benefits. There are several Ford Extended Service Plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Ford Extended Service Plan, you receive added peace-of-mind protection throughout Canada, the United States and Mexico, provided by a network of participating authorized Ford Motor Company dealers. Interest Free Finance Options Available Take advantage of our interest free installment payment plan. Just a 10% down payment will provide you with an affordable, no interest, no fee payment program allowing you all the security and benefits Ford ESP has to offer while paying over time. You are pre-approved with no credit checks, no hassles! To learn more, call our Ford ESP specialists at 800-367-3377. Note: Repairs performed outside of Canada, the United States and Mexico are not eligible for Ford Extended Service Plan coverage. This information is subject to change. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. Ford ESP P.O. Box 321067 Detroit, MI 48232 385 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Genuine Ford and Motorcraft® Replacement Parts GENERAL MAINTENANCE INFORMATION Dealerships stock Ford, Motorcraft and Ford-authorized branded re-manufactured replacement parts. These parts meet or exceed our specifications. Parts installed at your dealership carry a nationwide 24-month or unlimited mile (kilometer) parts and labor limited warranty. Why Maintain Your Vehicle? Carefully following the maintenance schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may help to increase the value of your vehicle when you sell or trade it. Keep all receipts for completed maintenance with your vehicle. If you do not use Ford authorized parts they may not meet our specifications and depending on the part, it could affect emissions compliance. We have established regular maintenance intervals for your vehicle based upon rigorous testing. It is important that you have your vehicle serviced at the proper times. These intervals serve two purposes; one is to maintain the reliability of your vehicle and the second is to keep your cost of owning your vehicle down. Convenience Many dealerships have extended evening and Saturday hours to make your service visit more convenient and they offer one stop shopping. They can perform any services that are required on your vehicle, from general maintenance to collision repairs. It is your responsibility to have all scheduled maintenance performed and to make sure that the materials used meet the specifications identified in this owner's manual. See Capacities and Specifications (page 249). Note: Not all dealers have extended hours or body shops. Please contact your dealer for details. Failure to perform scheduled maintenance invalidates warranty coverage on parts affected by the lack of maintenance. Protecting Your Investment Maintenance is an investment that pays dividends in the form of improved reliability, durability and resale value. To maintain the proper performance of your vehicle and its emission control systems, make sure you have scheduled maintenance performed at the designated intervals. Why Maintain Your Vehicle at Your Dealership? Factory-Trained Technicians Service technicians participate in extensive factory-sponsored certification training to help them become experts on the operation of your vehicle. Ask your dealership about the training and certification their technicians have received. Your vehicle is equipped with the Intelligent Oil-Life Monitor system, which displays a message in the information display at the proper oil change interval. This interval may be up to one year or 10000 miles (16000 kilometers). 386 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance When the oil change message appears in the information display, it is time for an oil change. Make sure you perform the oil change within two weeks or 500 miles (800 kilometers) of the message appearing. Make sure you reset the Intelligent Oil-Life Monitor after each oil change. See Oil Change Indicator Reset (page 198). Additives and Chemicals If your information display resets prematurely or becomes inoperative, you should perform the oil change interval at six months or 5000 miles (8000 kilometers) from your last oil change. Never exceed one year or 10000 miles (16000 kilometers) between oil change intervals. Oils, Fluids and Flushing This owner's manual and the Ford Workshop Manual list the recommended additives and chemicals for your vehicle. We do not recommend using chemicals or additives not approved by us as part of your vehicle’s normal maintenance. Please consult your warranty information. In many cases, fluid discoloration is a normal operating characteristic and, by itself, does not necessarily indicate a concern or that the fluid needs to be changed. However, a qualified expert, such as the factory-trained technicians at your dealership, should inspect discolored fluids that also show signs of overheating or foreign material contamination immediately. Your vehicle is very sophisticated and built with multiple, complex, performance systems. Every manufacturer develops these systems using different specifications and performance features. That is why it is important to rely upon your dealership to properly diagnose and repair your vehicle. Make sure to change your vehicle’s oils and fluids at the specified intervals or in conjunction with a repair. Flushing is a viable way to change fluid for many vehicle sub-systems during scheduled maintenance. It is critical that systems are flushed only with new fluid that is the same as that required to fill and operate the system or using a Ford-approved flushing chemical. Ford Motor Company has recommended maintenance intervals for various parts and component systems based upon engineering testing. Ford Motor Company relies upon this testing to determine the most appropriate mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and recommends against maintenance schedules that deviate from the scheduled maintenance information. Owner Checks and Services Make sure you perform the following basic maintenance checks and inspections every month or at six-month intervals. We strongly recommend the use of only genuine Ford, Motorcraft or Ford-authorized re-manufactured replacement parts engineered for your vehicle. 387 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Check every month Engine oil level. Function of all interior and exterior lights. Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months Battery connections. Clean if necessary. Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength. Door weatherstrips for wear. Lubricate if necessary. Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation. Safety belts and seat latches for wear and function. Safety warning lamps (brake, ABS, airbag and safety belt) for operation. Washer spray and wiper operation. Clean or replace blades as necessary. Multi-Point Inspection In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. We recommend having the following multi-point inspection performed at every scheduled maintenance interval to help make sure your vehicle keeps running great. 388 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Multi-Point inspection Accessory drive belt(s) Hazard warning system operation Battery performance Horn operation Engine air filter Radiator, cooler, heater and air conditioning hoses Exhaust system Suspension components for leaks or damage Exterior lamps operation * Fluid levels ; fill if necessary Steering and linkage Tires (including spare) for wear and proper pressure * ** For oil and fluid leaks Windshield for cracks, chips or pits Half-shaft dust boots Washer spray and wiper operation Brake, coolant recovery reservoir, automatic transmission and window washer ** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed. This means you do not have to remember to change the oil on a mileage-based schedule. Your vehicle lets you know when an oil change is due by displaying a message in the information display. Be sure to ask your dealership service advisor or technician about the multi-point vehicle inspection. It is a comprehensive way to perform a thorough inspection of your vehicle. Your checklist gives you immediate feedback on the overall condition of your vehicle. The following table provides examples of vehicle use and its impact on oil change intervals. It is a guideline only. Actual oil change intervals depend on several factors and generally decrease with severity of use. NORMAL SCHEDULED MAINTENANCE Intelligent Oil-Life Monitor™ Your vehicle is equipped with an Intelligent Oil-Life Monitor that determines when you should change the engine oil based on how your vehicle is used. By using several important factors in its calculations, the monitor helps reduce the cost of owning your vehicle and reduces environmental waste at the same time. 389 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance When to expect the message prompting you to change your oil Interval Vehicle use and example Normal Normal commuting with highway driving No, or moderate, load or towing Flat to moderately hilly roads No extended idling 7500-10000 miles (12000-16000 km) Severe Moderate to heavy load or towing Mountainous or off-road conditions Extended idling Extended hot or cold operation 5000-7499 miles (8000-11999 km) Extreme 3000-4999 miles (5000-7999 km) Maximum load or towing Extreme hot or cold operation Maintenance Intervals At every oil change interval as indicated by the information display Change engine oil and filter. * ** Rotate the tires. Perform a multi-point inspection (recommended). Inspect the automatic transmission fluid level. Consult your dealer for requirements. Inspect the brake pads, rotors, hoses and parking brake. Inspect the engine cooling system strength and hoses. Inspect the exhaust system and heat shields. Inspect the rear axle and U-joints. Inspect the half-shaft boots. Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints. 390 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance At every oil change interval as indicated by the information display * Inspect the tires, tire wear and measure the tread depth. Inspect the wheels and related components for abnormal noise, wear, looseness or drag. * Do not exceed one year or 10000 miles (16000 kilometers) between service intervals. ** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil Check (page 197). Other maintenance items 1 Every 20000 miles (32000 Replace cabin air filter. km) Every 30000 miles (48000 Replace engine air filter. km) At 100000 miles (160000 km) Every 100000 miles (160000 km) Every 150000 miles (240000 km) Change engine coolant. 2 Replace spark plugs. Inspect accessory drive belt(s). 3 Change automatic transmission fluid. Replace accessory drive belt(s). 4 1 Perform these maintenance items within 3000 miles (4800 kilometers) of the last engine oil and filter change. Do not exceed the designated distance for the interval. 2 Initial replacement at six years or 100000 miles (160000 kilometers), then every three years or 50000 miles (80000 kilometers). 3 After initial inspection, inspect every other oil change until replaced. 4 If not replaced within the last 100000 miles (160000 kilometers). 391 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Perform the services shown in the following tables when specified, or within 3000 miles (4800 kilometers) of a message indicating that an oil change is required appears in the information display. • Example 1: The oil change required message comes on at 28751 miles (46270 kilometers). Perform the 30000-mile (48000-kilometer) automatic transmission fluid replacement. • Example 2: The oil change required message has not come on, but the odometer reads 30000 miles (48000 kilometers) (for example, the Intelligent Oil-Life Monitor was reset at 25000 miles [40000 kilometers]). Perform the engine air filter replacement. SPECIAL OPERATING CONDITIONS SCHEDULED MAINTENANCE If you operate your vehicle primarily in any of the following conditions, you need to perform extra maintenance as indicated. If you operate your vehicle occasionally under any of these conditions, it is not necessary to perform the extra maintenance. For specific recommendations, see your dealership service advisor or technician. Towing a trailer or using a car-top carrier As required Change engine oil and filter as indicated by the information display and perform services listed in the Normal Scheduled Maintenance chart. Every 30000 miles (48000 Change automatic transmission fluid. km) Every 60000 miles (96000 Replace spark plugs. km) Extensive idling or low-speed driving for long distances, as in heavy commercial use (such as delivery, taxi, patrol car or livery) As required Change engine oil and filter as indicated by the information display and perform services listed in the Normal Scheduled Maintenance chart. Inspect frequently, service as required Replace cabin air filter. Replace engine air filter. 392 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Extensive idling or low-speed driving for long distances, as in heavy commercial use (such as delivery, taxi, patrol car or livery) Every 30000 miles (48000 Change automatic transmission fluid. km) Every 60000 miles (96000 Replace spark plugs. km) * This is an optional feature. Operating in dusty or sandy conditions (such as unpaved or dusty roads) Inspect frequently, service as required Replace cabin air filter. Every 5000 miles (8000 km) Inspect the wheels and related components for abnormal noise, wear, looseness or drag. Replace engine air filter. Rotate tires, inspect tires for wear and measure tread depth. Every 5000 miles (8000 km) or six months Change engine oil and filter. * Perform multi-point inspection. Every 30000 miles (48000 Change automatic transmission fluid. km) * Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil Check (page 197). 393 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance SCHEDULED MAINTENANCE RECORD Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 394 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 395 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 396 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 397 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 398 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 399 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 400 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 401 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 402 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 403 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices • END USER LICENSE AGREEMENT SYNC End User License Agreement (EULA) • • You have acquired a device ("DEVICE") that includes software licensed by Ford Motor Company and its affiliates ("FORD MOTOR COMPANY") from an affiliate of Microsoft Corporation ("MS") . Those installed software products of MS origin, as well as associated media, printed materials, and "online" or electronic documentation ("MS SOFTWARE") are protected by international intellectual property laws and treaties. The MS SOFTWARE is licensed, not sold. All rights reserved. The MS SOFTWARE may interface with and/or communicate with, or may be later upgraded to interface with and/or communicate with additional software and/or systems provided by FORD MOTOR COMPANY. The additional software and systems of FORD MOTOR COMPANY origin, as well as associated media, printed materials, and "online" or electronic documentation ("FORD SOFTWARE") are protected by international intellectual property laws and treaties. The FORD SOFTWARE is licensed, not sold. All rights reserved. • The MS SOFTWARE and/or FORD SOFTWARE may interface with and/or communicate with, or may be later upgraded to interface with and/or communicate with additional software and/or systems provided by third party software and service suppliers. The additional software and services of third party origin, as well as associated media, printed materials, and "online" or electronic documentation ("THIRD PARTY SOFTWARE") are protected by international intellectual property laws and treaties. The THIRD PARTY SOFTWARE is licensed, not sold. All rights reserved. The MS SOFTWARE, FORD SOFTWARE and THIRD PARTY SOFTWARE hereinafter collectively and individually will be referred to as "SOFTWARE". IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT ("EULA") DO NOT USE THE DEVICE OR COPY THE SOFTWARE. ANY USE OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT). GRANT OF SOFTWARE LICENSE: This EULA grants you the following license: • 404 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing You may use the SOFTWARE as installed on the DEVICE and as otherwise interfacing with systems and/or services provide by or through FORD MOTOR COMPANY or its third party software and service providers. Appendices • Description of Other Rights and Limitations • • • • Speech Recognition: If the SOFTWARE includes speech recognition component(s), you should understand that speech recognition is an inherently statistical process and that recognition errors are inherent in the process. Neither FORD MOTOR COMPANY nor its suppliers shall be liable for any damages arising out of errors in the speech recognition process. Limitations on Reverse Engineering, Decompilation and Disassembly: You may not reverse engineer, decompile, or disassemble nor permit others to reverse engineer, decompile or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. Limitations on Distributing, Copying, Modifying and Creating Derivative Works: You may not distribute, copy, make modifications to or create derivative works based on the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. Single EULA: The end user documentation for the DEVICE and related systems and services may contain multiple EULAs, such as multiple translations and/or multiple media versions (e.g., in the user documentation and in the software). Even if you receive multiple EULAs, you are licensed to use only one (1) copy of the SOFTWARE. • • 405 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SOFTWARE Transfer: You may permanently transfer your rights under this EULA only as part of a sale or transfer of the DEVICE, provided you retain no copies, you transfer all of the SOFTWARE (including all component parts, the media and printed materials, any upgrades, and, if applicable, the Certificate(s) of Authenticity), and the recipient agrees to the terms of this EULA. If the SOFTWARE is an upgrade, any transfer must include all prior versions of the SOFTWARE. Termination: Without prejudice to any other rights, FORD MOTOR COMPANY or MS may terminate this EULA if you fail to comply with the terms and conditions of this EULA. Security Updates/Digital Rights Management: Content owners use the WMDRM technology included in your DEVICE to protect their intellectual property, included copyrighted content. Portions of the SOFTWARE on your DEVICE use WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the SOFTWARE's ability to use WMDRM to play or copy protected content. This action does not affect unprotected content. When your DEVICE downloads licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade the SOFTWARE on your DEVICE to access their content. If you decline an upgrade, you will not be able to access content that requires the upgrade. Appendices • • • supplements, add-on components, or Internet-based services components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE ("Supplemental Components"). Consent to Use of Data: You agree that MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and systems suppliers, their affiliates and/or their designated agent may collect and use technical information gathered in any manner as part of product support services related to the SOFTWARE or related services. MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and services suppliers, their affiliates and/or their designated agent may use this information solely to improve their products or to provide customized services or technologies to you. MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and systems suppliers, their affiliates and/or their designated agent may disclose this information to others, but not in a form that personally identifies you. Internet-Based Services Components: The SOFTWARE may contain components that enable and facilitate the use of certain Internet-based services. You acknowledge and agree that MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and service suppliers, their affiliates and/or their designated agent may automatically check the version of the SOFTWARE and/or its components that you are utilizing and may provide upgrades or supplements to the SOFTWARE that may be automatically downloaded to your DEVICE. Additional Software/Services: The SOFTWARE may permit FORD MOTOR COMPANY, third party software and service suppliers, MS, Microsoft Corporation, their affiliates and/or their designated agent to provide or make available to you SOFTWARE updates, If FORD MOTOR COMPANY or third party software and services suppliers provide or make available to you Supplemental Components and no other EULA terms are provided along with the Supplemental Components, then the terms of this EULA shall apply. If MS, Microsoft Corporation, their affiliates and/or their designated agent make available Supplemental Components, and no other EULA terms are provided, then the terms of this EULA shall apply, except that the MS, Microsoft Corporation or affiliate entity providing the Supplemental Component(s) shall be the licensor of the Supplemental Component(s). FORD MOTOR COMPANY, MS, Microsoft Corporation, their affiliates and/or their designated agent reserve the right to discontinue without liability any Internet-based services provided to you or made available to you through the use of the SOFTWARE. 406 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices • • Links to Third Party Sites: The MS SOFTWARE may provide you with the ability to link to third party sites through the use of the SOFTWARE. The third party sites are not under the control of MS, Microsoft Corporation, their affiliates and/or their designated agent. Neither MS nor Microsoft Corporation nor their affiliates nor their designated agent are responsible for (i) the contents of any third party sites, any links contained in third party sites, or any changes or updates to third party sites, or (ii) webcasting or any other form of transmission received from any third party sites. If the SOFTWARE provides links to third party sites, those links are provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third party site by MS, Microsoft Corporation, their affiliates and/or their designated agent. Obligation to Drive Responsibly: You recognize your obligation to drive responsibly and keep attention on the road. You will read and abide with the DEVICE operating instructions particularly as they pertain to safety and assumes any risk associated with the use of the DEVICE. INTELLECTUAL PROPERTY RIGHTS: All title and intellectual property rights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text and "applets" incorporated into the SOFTWARE), the accompanying printed materials, and any copies of the SOFTWARE, are owned by MS, Microsoft Corporation, FORD MOTOR COMPANY, or their affiliates or suppliers. The SOFTWARE is licensed, not sold. You may not copy the printed materials accompanying the SOFTWARE. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content. All rights not specifically granted under this EULA are reserved by MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and service providers, their affiliates and suppliers. Use of any on-line services which may be accessed through the SOFTWARE may be governed by the respective terms of use relating to such services. If this SOFTWARE contains documentation that is provided only in electronic form, you may print one copy of such electronic documentation. UPGRADES AND RECOVERY MEDIA: If the SOFTWARE is provided by FORD MOTOR COMPANY separate from the DEVICE on media such as a ROM chip, CD ROM disk(s) or via web download or other means, and is labeled "For Upgrade Purposes Only" or "For Recovery Purposes Only" you may install one (1) copy of such SOFTWARE onto the DEVICE as a replacement copy for the existing SOFTWARE, and use it in accordance with this EULA, including any additional EULA terms accompanying the upgrade SOFTWARE. EXPORT RESTRICTIONS: You acknowledge that the SOFTWARE is subject to U.S. and European Union export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. For additional information, see: 407 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices • Website http://www.microsoft.com/exporting/ THERE ARE NO WARRANTIES OTHER THAN THOSE THAT MAY EXPRESSLY BE PROVIDED FOR YOUR NEW VEHICLE. Adobe TRADEMARKS: This EULA does not grant you any rights in connection with any trademarks or service marks of FORD MOTOR COMPANY, MS, Microsoft Corporation, third party software or service providers, their affiliates or suppliers. Contains Adobe® [Flash® Player] or [AIR®] technology by Adobe Systems Incorporated. This [Licensee Product] contains [Adobe® Flash® Player] [Adobe® AIR®] software under license from Adobe Systems Incorporated, Copyright ©1995-2009 Adobe Macromedia Software LLC. All rights reserved. Adobe, Flash and AIR are trademarks of Adobe Systems Incorporated. PRODUCT SUPPORT: Product support for the SOFTWARE is not provided by MS, its parent corporation Microsoft Corporation, or their affiliates or subsidiaries. For product support, please refer to FORD MOTOR COMPANY instructions provided in the documentation for the DEVICE. Should you have any questions concerning this EULA, or if you desire to contact FORD MOTOR COMPANY for any other reason, please refer to the address provided in the documentation for the DEVICE. End User Notice Microsoft® Windows® Mobile for Automotive Important Safety Information This system Ford SYNC contains software that is licensed to Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft Corporation pursuant to a license agreement. Any removal, reproduction, reverse engineering or other unauthorized use of the software from this system in violation of the license agreement is strictly prohibited and may subject you to legal action. No Liability for Certain Damages: EXCEPT AS PROHIBITED BY LAW, FORD MOTOR COMPANY, ANY THIRD PARTY SOFTWARE OR SERVICES SUPPLIERS, MS, MICROSOFT CORPORATION AND THEIR AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MS, MICROSOFT CORPORATION AND/OR THEIR AFFILIATES BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S. $250.00). Read and follow instructions: Before using your Windows Automotive- based system, read and follow all instructions and safety information provided in this end user manual ("User's Guide"). Not following precautions found in this User's Guide can lead to an accident or other serious consequences. 408 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you can still hear outside traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident. Keep User's Guide in vehicle: When kept in the vehicle, the User's Guide will be a ready reference for you and other users unfamiliar with the Windows Automotive-based system. Please make certain that before using the system for the first time, all persons have access to the User's Guide and read its instructions and safety information carefully. Use of Speech Recognition Functions: Speech recognition software is inherently a statistical process which is subject to errors. It is your responsibility to monitor any speech recognition functions included in the system and address any errors. WARNING Operating certain parts of this system while driving can distract your attention away from the road, and possibly cause an accident or other serious consequences. Do not change system settings or enter data non-verbally (using your hands) while driving. Stop the vehicle in a safe and legal manner before attempting these operations. This is important since while setting up or changing some functions you might be required to distract your attention away from the road and remove your hands from the wheel. Navigation Features: Any navigation features included in the system are intended to provide turn by turn instructions to get you to a desired destination. Please make certain all persons using this system carefully read and follow instructions and safety information fully. Distraction Hazard: Any navigation features may require manual (non-verbal) setup. Attempting to perform such set-up or insert data while driving can seriously distract your attention and could cause an accident or other serious consequences. Stop the vehicle in a safe and legal manner before attempting these operations. General Operation Voice Command Control: Functions within the Windows Automotive-based system may be accomplished using only voice commands. Using voice commands while driving allows you to operate the system without removing your hands from the wheel. Let Your Judgment Prevail: Any navigation features are provided only as an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Any such feature is not a substitute for your personal judgment. Any route suggestions made by this system should never replace any local traffic regulations or your personal judgment or knowledge of safe driving practices. Prolonged Views of Screen: Do not access any function requiring a prolonged view of the screen while you are driving. Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention. Even occasional short scans to the screen may be hazardous if your attention has been diverted away from your driving task at a critical time. 409 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices Route Safety: Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. The driver is ultimately responsible for the safe operation of the vehicle and therefore, must evaluate whether it is safe to follow the suggested directions. conditions, all of whom shall also be bound by this Agreement. Additionally, all of your account information, as well as other payment and personal information provided by you to Telenav (directly or through the use of the Telenav Software, is subject to Telenav’s privacy policy located at http://www.telenav.com. Telenav may revise this Agreement and the privacy policy at any time, with or without notice to you. You agree to visit http://www.telenav.com from time to time to review the then current version of this Agreement and of the privacy policy. Potential Map Inaccuracy: Maps used by this system may be inaccurate because of changes in roads, traffic controls or driving conditions. Always use good judgment and common sense when following the suggested routes. 1. Safe and Lawful Use You acknowledge that devoting attention to the Telenav Software may pose a risk of injury or death to you and others in situations that otherwise require your undivided attention, and you therefore agree to comply with the following when using the Telenav Software: (a) observe all traffic laws and otherwise drive safely; (b) use your own personal judgment while driving. If you feel that a route suggested by the Telenav Software instructs you to perform an unsafe or illegal maneuver, places you in an unsafe situation, or directs you into an area that you consider to be unsafe, do not follow such instructions; (c) do not input destinations, or otherwise manipulate the Telenav Software, unless your vehicle is stationary and parked; (d) do not use the Telenav Software for any illegal, unauthorized, unintended, unsafe, hazardous, or unlawful purposes, or in any manner inconsistent with this Agreement; (e) arrange all GPS and wireless devices and cables necessary for use of the Telenav Software in a secure manner in your vehicle so that they will not interfere with your driving and will not prevent the operation of any safety device (such as an airbag). Emergency Services: Do not rely on any navigation features included in the system to route you to emergency services. Ask local authorities or an emergency services operator for these locations. Not all emergency services such as police, fire stations, hospitals and clinics are likely to be contained in the map database for such navigation features. Telenav Software End User License Agreement Please read these terms and conditions carefully before you use the Telenav Software. Your use of the Telenav Software indicates that you accept these terms and conditions. If you do not accept these terms and conditions, do not break the seal of the package, launch, or otherwise use the Telenav Software. These terms and conditions represent the agreement (“Agreement”) between you and Telenav, Inc. (“Telenav”) with respect to the Telenav Software (including upgrades, modifications, or additions thereto) (collectively “Telenav Software”). All references herein to “you” and “your” means you, your employees, agents, and contractors, and any other entity on whose behalf you accept these terms and 410 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices You agree to indemnify and hold Telenav harmless against all claims resulting from any dangerous or otherwise inappropriate use of the Telenav Software in any moving vehicle, including as a result of your failure to comply with the directions above. copyright notices, or other notices or markings; (d) distribute, sublicense or otherwise transfer the Telenav Software to others, except as part of your permanent transfer of the Telenav Software; or (e) use the Telenav Software in any manner that (i) infringes the intellectual property or proprietary rights, rights of publicity or privacy or other rights of any party, (ii) violates any law, statute, ordinance or regulation, including but not limited to laws and regulations related to spamming, privacy, consumer and child protection, obscenity or defamation, or (iii) is harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; and (f) lease, rent out, or otherwise permit unauthorized access by third parties to the Telenav Software without advanced written permission of Telenav. 2. Account Information You agree: (a) when registering the Telenav Software, to provide Telenav with true, accurate, current, and complete information about yourself, and (b) to inform Telenav promptly of any changes to such information, and to keep it true, accurate, current and complete. 3. Software License Subject to your compliance with the terms of this Agreement, Telenav hereby grants to you a personal, non-exclusive, non-transferable license (except as expressly permitted below in connection with your permanent transfer of the Telenav Software license), without the right to sublicense, to use the Telenav Software (in object code form only) in order to access and use the Telenav Software. This license shall terminate upon any termination or expiration of this Agreement. You agree that you will use the Telenav Software only for your personal business or leisure purposes, and not to provide commercial navigation services to other parties. 4. Disclaimers To the fullest extent permissible pursuant to applicable law, in no event will Telenav, its licensors and suppliers, or agents or employees of any of the foregoing, be liable for any decision made or action taken by you or anyone else in reliance on the information provided by the Telenav Software. Telenav also does not warrant the accuracy of the map or other data used for the Telenav Software. Such data may not always reflect reality due to, among other things, road closures, construction, weather, new roads and other changing conditions. You are responsible for the entire risk arising out of your use of the Telenav Software. For example but without limitation, you agree not to rely on the Telenav Software for critical navigation in areas where the well-being or survival of you or others is dependent on the accuracy of navigation, as the maps or functionality of the Telenav Software are not intended to support such high risk applications, especially in more remote geographical areas. 3.1 License Limitations You agree not to do any of the following: (a) reverse engineer, decompile, disassemble, translate, modify, alter or otherwise change the Telenav Software or any part thereof; (b) attempt to derive the source code, audio library or structure of the Telenav Software without the prior express written consent of Telenav; (c) remove from the Telenav Software, or alter, any of Telenav’s or its suppliers’ trademarks, trade names, logos, patent or 411 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices TELENAV EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES IN CONNECTION WITH THE TELENAV SOFTWARE, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES WHICH MAY ARISE FROM COURSE OF DEALING, CUSTOM OR TRADE AND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS WITH RESPECT TO THE TELENAV SOFTWARE. Certain jurisdictions do not permit the disclaimer of certain warranties, so this limitation may not apply to you. THE TELENAV SOFTWARE. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. 6. Arbitration and Governing Law You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the Telenav Software shall be settled by independent arbitration involving a neutral arbitrator and administered by the American Arbitration Association in the County of Santa Clara, California. The arbitrator shall apply the Commercial Arbitration Rules of the American Arbitration Association, and the judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Note that there is no judge or jury in an arbitration proceeding and the decision of the arbitrator shall be binding upon both parties. You expressly agree to waive your right to a jury trial. 5. Limitation of Liability TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL TELENAV OR ITS LICENSORS AND SUPPLIERS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING IN EACH CASE, BUT NOT LIMITED TO, DAMAGES FOR THE INABILITY TO USE THE EQUIPMENT OR ACCESS DATA, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION OR THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE TELENAV SOFTWARE, EVEN IF TELENAV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This Agreement and performance hereunder will be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions. To the extent judicial action is necessary in connection with the binding arbitration, both Telenav and you agree to submit to the exclusive jurisdiction of the courts of the County of Santa Clara, California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF TELENAV AND OF ALL OF TELENAV’S SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR 7. Assignment You may not resell, assign, or transfer this Agreement or any of your rights or obligations, except in totality, in connection with your permanent transfer of the Telenav Software, and expressly conditioned upon the new user of the 412 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices Telenav Software agreeing to be bound by the terms and conditions of this Agreement. Any such sale, assignment or transfer that is not expressly permitted under this paragraph will result in immediate termination of this Agreement, without liability to Telenav, in which case you and all other parties shall immediately cease all use of the Telenav Software. Notwithstanding the foregoing, Telenav may assign this Agreement to any other party at any time without notice, provided the assignee remains bound by this Agreement. Notices by posting them on Telenav’s Website or by downloading such Notices to your wireless device. If you desire to withdraw your consent to receive Notices electronically, you must discontinue your use of the Telenav Software. 8.4 Telenav’s or your failure to require performance of any provision shall not affect that party’s right to require performance at any time thereafter, nor shall a waiver of any breach or default of this Agreement constitute a waiver of any subsequent breach or default or a waiver of the provision itself. 8. Miscellaneous 8.1 8.5 This Agreement constitutes the entire agreement between Telenav and you with respect to the subject matter hereof. If any provision herein is held unenforceable, then such provision will be modified to reflect the intention of the parties, and the remaining provisions of this Agreement will remain in full force and effect. 8.2 Except for the limited licenses expressly granted in this Agreement, Telenav retains all right, title and interest in and to the Telenav Software, including without limitation all related intellectual property rights. No licenses or other rights which are not expressly granted in this Agreement are intended to, or shall be, granted or conferred by implication, statute, inducement, estoppel or otherwise, and Telenav and its suppliers and licensors hereby reserve all of their respective rights other than the licenses explicitly granted in this Agreement. 8.6 The headings in this Agreement are for convenience of reference only, will not be deemed to be a part of this Agreement, and will not be referred to in connection with the construction or interpretation of this Agreement. As used in this Agreement, the words “include” and “including,” and variations thereof, will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words “without limitation.” 8.3 9. Other Vendors Terms and Conditions By using the Telenav Software, you consent to receive from Telenav all communications, including notices, agreements, legally required disclosures or other information in connection with the Telenav Software (collectively, “Notices”) electronically. Telenav may provide such The Telenav Software utilizes map and other data licensed to Telenav by third party vendors for the benefit of you and other end users. This Agreement includes end-user terms applicable to these companies (included at the end of this 413 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices Agreement), and thus your use of the Telenav Software is also subject to such terms. You agree to comply with the following additional terms and conditions, which are applicable to Telenav’s third party vendor licensors: 9.2 End User Terms Required by NAV2 (Shanghai) Co., Ltd The data (“Data”) is provided for your personal, internal use only and not for resale. It is protected by copyright, and is subject to the following terms and conditions which are agreed to by you, on the one hand, and NAV2 (Shanghai) Co., Ltd (“NAV2”) and its licensors (including their licensors and suppliers) on the other hand. 9.1 End User Terms Required by HERE North America, LLC The data (“Data”) is provided for your personal, internal use only and not for resale. It is protected by copyright, and is subject to the following terms and conditions which are agreed to by you, on the one hand, and Telenav (“Telenav”) and its licensors (including their licensors and suppliers) on the other hand. © 20xx. All rights reserved. Permitted Use. You agree to use this Data together with the Telenav Software solely for the internal business and personal purposes for which you were licensed, and not for service bureau, time-sharing or other similar purposes. Accordingly, but subject to the restrictions set forth in the following paragraphs, you agree not to otherwise reproduce, copy, modify, decompile, disassemble, create any derivative works of, or reverse engineer any portion of this Data, and may not transfer or distribute it in any form, for any purpose, except to the extent permitted by mandatory laws. © 2013 HERE. All rights reserved. The Data for areas of Canada includes information taken with permission from Canadian authorities, including: © Her Majesty the Queen in Right of Canada, © Queen's Printer for Ontario, © Canada Post Corporation, GeoBase®, © Department of Natural Resources Canada. HERE holds a non-exclusive license from the United States Postal Service® to publish and sell ZIP+4® information. Restrictions. ©United States Postal Service® 2014. Prices are not established, controlled or approved by the United States Postal Service®. The following trademarks and registrations are owned by the USPS: United States Postal Service, USPS, and ZIP+4. Except where you have been specifically licensed to do so by Telenav, and without limiting the preceding paragraph, you may not use this Data (a) with any products, systems, or applications installed or otherwise connected to or in communication with vehicles, capable of vehicle navigation, positioning, dispatch, real time route guidance, fleet management or similar applications; or (b) with or in communication with any The Data for Mexico includes certain data from Instituto Nacional de Estadística y Geografía. TERMS AND CONDITIONS 414 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices Disclaimer of Liability: positioning devices or any mobile or wireless-connected electronic or computer devices, including without limitation cellular phones, palmtop and handheld computers, pagers, and personal digital assistants or PDAs. This Data is provided to you “as is,” and you agree to use it at your own risk. Telenav and its licensors (and their licensors and suppliers) make no guarantees, representations or warranties of any kind, express or implied, arising by law or otherwise, including but not limited to, content, quality, accuracy, completeness, effectiveness, reliability, fitness for a particular purpose, usefulness, use or results to be obtained from this Data, or that the Data or server will be uninterrupted or error-free. TELENAV AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU: IN RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION ALLEGING ANY LOSS, INJURY OR DAMAGES, DIRECT OR INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF THE INFORMATION; OR FOR ANY LOSS OF PROFIT, REVENUE, CONTRACTS OR SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE INFORMATION, OR THE BREACH OF THESE TERMS OR CONDITIONS, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, EVEN IF TELENAV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some States, Territories and Countries do not allow certain liability exclusions or damages limitations, so to that extent the above may not apply to you. Disclaimer of Warranty: Export Control. TELENAV AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some States, Territories and Countries do not allow certain warranty exclusions, so to that extent the above exclusion may not apply to you. You shall not export from anywhere any part of the Data or any direct product thereof except in compliance with, and with all licenses and approvals required under, applicable export laws, rules and regulations, including but not limited to the laws, rules and regulations administered by the Office of Foreign Assets Control of the U.S. Department of Commerce and the Bureau of Industry and Security of the U.S. Department of Commerce. To the extent Warning. The Data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results. No Warranty. 415 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices that any such export laws, rules or regulations prohibit HERE from complying with any of its obligations hereunder to deliver or distribute Data, such failure shall be excused and shall not constitute a breach of this Agreement. NOTICE OF USE CONTRACTOR (MANUFACTURER/ SUPPLIER) NAME: HERE CONTRACTOR (MANUFACTURER/ SUPPLIER) ADDRESS: c/o Nokia, 425 West Randolph Street, Chicago, Illinois 60606 Entire Agreement. These terms and conditions constitute the entire agreement between Telenav (and its licensors, including their licensors and suppliers) and you pertaining to the subject matter hereof, and supersedes in their entirety any and all written or oral agreements previously existing between us with respect to such subject matter. This Data is a commercial item as defined in FAR 2.101 and is subject to these End-User Terms under which this Data was provided. © 1987 – 2014 HERE – All rights reserved. Governing Law. If the Contracting Officer, federal government agency, or any federal official refuses to use the legend provided herein, the Contracting Officer, federal government agency, or any federal official must notify HERE prior to seeking additional or alternative rights in the Data. The above terms and conditions shall be governed by the laws of the State of Illinois [insert “Netherlands” where European HERE Data is used], without giving effect to (i) its conflict of laws provisions, or (ii) the United Nations Convention for Contracts for the International Sale of Goods, which is explicitly excluded. You agree to submit to the jurisdiction of the State of Illinois [insert “The Netherlands” where European HERE Data is used] for any and all disputes, claims and actions arising from or in connection with the Data provided to you hereunder. I. US/Canada Territory A. United States Data. The End-User Terms for any Application containing Data for the United States shall contain the following notices: “HERE holds a non-exclusive license from the United States Postal Service® to publish and sell ZIP+4® information.” Government End Users. If the Data is being acquired by or on behalf of the United States government or any other entity seeking or applying rights similar to those customarily claimed by the United States government, this Data is a “commercial item” as that term is defined at 48 C.F.R. (“FAR”) 2.101, is licensed in accordance with these End-User Terms, and each copy of Data delivered or otherwise furnished shall be marked and embedded as appropriate with the following “Notice of Use,” and shall be treated in accordance with such Notice: “©United States Postal Service® 20XX. Prices are not established, controlled or approved by the United States Postal Service®. The following trademarks and registrations are owned by the USPS: United States Postal Service, USPS, and ZIP+4.” 416 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices 2. Copyright Notice: In connection with each copy of all or any portion of the Data for the Territory of Canada, Client shall affix in a conspicuous manner the following copyright notice on at least one of: (i) the label for the storage media of the copy; (ii) the packaging for the copy; or (iii) other materials packaged with the copy, such as user manuals or end user license agreements: “This data includes information taken with permission from Canadian authorities, including © Her Majesty the Queen in Right of Canada, © Queen's Printer for Ontario, © Canada Post Corporation, GeoBase®, © The Department of Natural Resources Canada. All rights reserved.” B. Canada Data. The following provisions apply to the Data for Canada, which may include or reflect data from third party licensors (“Third Party Data”), including Her Majesty the Queen in Right of Canada (“Her Majesty”), Canada Post Corporation (“Canada Post”) and the Department of Natural Resources of Canada (“NRCan”): 1. Disclaimer and Limitation: Client agrees that its use of the Third Party Data is subject to the following provisions: a. Disclaimer: The Third Party Data is licensed on an “as is” basis. The licensors of such data, including Her Majesty, Canada Post and NRCan, make no guarantees, representations or warranties respecting such data, either express or implied, arising by law or otherwise, including but not limited to, effectiveness, completeness, accuracy or fitness for a particular purpose. 3. End-User Terms: Except as otherwise agreed by the parties, in connection with the provision of any portion of the Data for the Territory of Canada to End-Users as may be authorized under the Agreement, Client shall provide such End-Users, in a reasonably conspicuous manner, with terms (set forth with other end user terms required to be provided under the Agreement, or as otherwise may be provided, by Client) which shall include the following provisions on behalf of the Third Party Data licensors, including Her Majesty, Canada Post and NRCan: b. Limitation on Liability: The Third Party Data licensors, including Her Majesty, Canada Post and NRCan, shall not be liable: (i) in respect of any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which may result from the use or possession of such Data; or (ii) in any way for loss of revenues or contracts, or any other consequential loss of any kind resulting from any defect in the Data. The Data may include or reflect data of licensors, including Her Majesty the Queen in the Right of Canada (“Her Majesty”), Canada Post Corporation (“Canada Post”) and the Department of Natural Resources Canada (“NRCan”). Such data is licensed on an “as is” basis. The licensors, including Her Majesty, Canada Post and NRCan, make no guarantees, representations or warranties respecting such data, 417 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices either express or implied, arising by law or otherwise, including but not limited to, effectiveness, completeness, accuracy or fitness for a particular purpose. The licensors, including Her Majesty, Canada Post and NRCan, shall not be liable in respect of any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which may result from the use or possession of the data or the Data. The licensors, including Her Majesty, Canada Post and NRCan, shall not be liable in any way for loss of revenues or contracts, or any other consequential loss of any kind resulting from any defect in the data or the Data. End User shall indemnify and save harmless the licensors, including Her Majesty, Canada Post and NRCan, and their officers, employees and agents from and against any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action, alleging loss, costs, expenses, damages or injuries (including injuries resulting in death) arising out of the use or possession of the data or the Data. II. Mexico. The following provision applies to the Data for Mexico, which includes certain data from the Instituto Nacional de Estadística y Geografía (“INEGI”): A. Any and all copies of the Data and/or packaging containing Data for Mexico shall contain the following notice: “Fuente: INEGI (Instituto Nacional de Estadística y Geografía)” III. Latin America Territory A. Third Party Notices. Any and all copies of the Data and/or packaging relating thereto shall include the respective Third Party Notices set forth below and used as described below corresponding to the Territory (or portion thereof) included in such copy: Territory Notice Ecuador “INSTITUTO GEOGRAFICO MILITAR DEL ECUADOR AUTORIZACION N° IGM2011-01- PCO-01 DEL 25 DE ENERO DE 2011” “source: © IGN 2009 - BD TOPO ®” Guadeloupe, French Guiana and Martinique Mexico 4. Additional Provisions: The terms contained in this Section are in addition to all of the rights and obligations of the parties under the Agreement. To the extent that any of the provisions of this Section are inconsistent with, or conflict with, any other provisions of the Agreement, the provisions of this Section shall prevail. “Fuente: INEGI (Instituto Nacional de Estadística y Geografía)” IV. Middle East Territory 418 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices A. Third Party Notices. Any and all copies of the Data and/or packaging relating thereto shall include the respective Third Party Notices set forth below and used as described below corresponding to the Territory (or portion thereof) included in such copy: Country Notice Jordan “© Royal Jordanian Geographic Centre”. The foregoing notice requirement for Jordan Data is a material term of the Agreement. If Client or any of its permitted sublicensees (if any) fail to meet such requirement, HERE shall have the right to terminate Client’s license with respect to the Jordan Data. V. Europe Territory A. Use of Certain Traffic Codes in Europe 1. General Restrictions Applicable to Traffic Codes. Client acknowledges and agrees that in certain countries of the Europe Territory, Client will need to obtain rights directly from third party RDS-TMC code providers to receive and use the Traffic Codes in the Data and to deliver to End-Users Transactions in any way derived from or based on such Traffic Codes. For such countries, HERE shall deliver the Data incorporating Traffic Codes to Client only after receiving certification from Client of its having obtained such rights. 2. Display of Third Party Rights Legends for Belgium. Client shall, for each Transaction that uses Traffic Codes for Belgium, provide the following notice to the End-User: “Traffic Codes for Belgium are provided by the Ministerie van de Vlaamse Gemeenschap and the Ministèrie de l’Equipement et des Transports.” B. Jordan Data. Client and its permitted sublicensees (if any) are restricted from licensing and/or otherwise distributing HERE’s database for the country of Jordan (“Jordan Data”) for use in Enterprise Applications to (i) non-Jordanian entities for use of the Jordan Data solely in Jordan or (ii) Jordan-based customers. In addition, Client, its permitted sublicensees (if any) and End-Users are restricted from using the Jordan Data in Enterprise Applications if such party is (i) a non-Jordanian entity using the Jordan Data solely in Jordan or (ii) a Jordan-based customer. For purposes of the foregoing, “Enterprise Applications” shall mean Geomarketing applications, GIS applications, mobile business asset management applications, call center applications, telematics applications, public organization Internet applications or for providing geocoding services. B. Paper Maps. With respect to any license granted to Client relating to making, selling or distributing paper maps (i.e., a map fixed on a paper or paper-like medium): (a) such license with respect to Data for the Territory of Great Britain is conditioned on Client’s entering into and complying with a separate written agreement with the Ordnance Survey (“OS”) to create and sell paper maps, Client’s paying to the OS any and all applicable paper map royalties, and Client’s complying with the OS copyright notice requirements; (b) such license for selling or otherwise distributing for charge with respect to Data for the Territory of Czech Republic 419 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices is conditioned on Client’s obtaining prior written consent from Kartografie a.s.; (c) such license for selling or distributing with respect to Data for the Territory of Switzerland is conditioned on Client’s obtaining a permit from Bundesamt für Landestopografie of Switzerland; (d) Client is restricted from using Data for the Territory of France to create paper maps with a scale between 1:5,000 and 1:250,000; and (e) Client is restricted from using any Data to create, sell or distribute paper maps that are the same or substantially similar, in terms of data content and specific use of color, symbols and scale, to paper maps published by the European national mapping agencies, including without limitation, Landervermessungämter of Germany, Topografische Dienst of the Netherlands, Nationaal Geografisch Instituut of Belgium, Bundesamt für Landestopografie of Switzerland, Bundesamt für Eich-und Vermessungswesen of Austria, and the National Land Survey of Sweden. Austria Croatia Cyprus, Estonia, Latvia, Lithuania, Moldova, Poland, Slovenia and/or Ukraine C. OS Enforcement. Without limiting Section IV(B) above, with respect to Data for the Territory of Great Britain, Client acknowledges and agrees that the Ordnance Survey (“OS”) may bring a direct action against Client to enforce compliance with the OS copyright notice (see Section IV(D) below) and paper map requirements (see Section IV(B) above) contained in this Agreement. D. Third Party Notices. Any and all copies of the Data and/or packaging relating thereto shall include the respective Third Party Notices set forth below and used as described below corresponding to the Territory (or portion thereof) included in such copy: Country(ies) Notice “© Bundesamt für Eichund Vermessungswesen” “© EuroGeographics” France “source: © IGN 2009 – BD TOPO ®” Germany “Die Grundlagendaten wurden mit Genehmigung der zuständigen Behörden entnommen” Great Britain “Contains Ordnance Survey data © Crown copyright and database right 2010 Contains Royal Mail data © Royal Mail copyright and database right 2010” Greece “Copyright Geomatics Ltd.” Hungary “Copyright © 2003; TopMap Ltd.” Italy “La Banca Dati Italiana è stata prodotta usando quale riferimento anche cartografia numerica ed al tratto prodotta e fornita dalla Regione Toscana.” Norway “Copyright © 2000; Norwegian Mapping Authority” Portugal “Source: IgeoE – Portugal” 420 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices Spain “Información geográfica propiedad del CNIG” Sweden “Based upon electronic data © National Land Survey Sweden.” Product incorporates data which is © 20XX Telstra Corporation Limited, GM Holden Limited, Intelematics Australia Pty Ltd and Continental Pty Ltd. B. Third Party Notices for Australia. In addition to the foregoing, the End-User Terms for any Application containing RDS-TMC Traffic Codes for Australia shall contain the following notice: “Product incorporates traffic location codes which is © 20XX Telstra Corporation Limited and its licensors.” Switzerland “Topografische Grundlage: © Bundesamt für Landestopographie. E. Respective Country Distribution. Client acknowledges that HERE has not received approvals to distribute map data for the following countries in such respective countries: Albania, Belarus, Kyrgyzstan, Moldova and Uzbekistan. HERE may update such list from time to time. The license rights granted to Client under this TL with respect to the Data for such countries are contingent upon Client’s compliance with all applicable laws and regulations, including, without limitation, any required licenses or approvals to distribute the Application incorporating such Data in such respective countries. VII. 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If so, all of the restrictions set forth herein with respect to Gracenote Data shall also apply to such content and such content providers shall be entitled to all of the benefits and protections set forth herein that are available to Gracenote. 423 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices You agree that you will use the content from Gracenote ("Gracenote Content") , Gracenote Data, the Gracenote Software, and Gracenote Servers for your own personal, non-commercial use only. You agree not to assign, copy, transfer or transmit the Gracenote Content, Gracenote Software or any Gracenote Data (except in a Tag associated with a music file) to any third party. YOU AGREE NOT TO USE OR EXPLOIT GRACENOTE CONTENT, GRACENOTE DATA, THE GRACENOTE SOFTWARE, OR GRACENOTE SERVERS, EXCEPT AS EXPRESSLY PERMITTED HEREIN. THE GRACENOTE SOFTWARE, EACH ITEM OF GRACENOTE DATA AND THE GRACENOTE CONTENT ARE LICENSED TO YOU "AS IS". 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Vehicle with SYNC with Touchscreen/My Touch FCC ID: KMHSYNCG2 IC: 1422A-SYNCG2 This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. WARNING Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term "IC" before the radio certification number only signifies that Industry Canada technical specifications were met. The antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 425 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing 426 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index A Audio Unit - Vehicles With: AM/ FM...................................................................259 AUX Button..........................................................262 Clock Button.........................................................261 Frequency Band Buttons.................................261 Menu Button........................................................262 Sound Button.......................................................261 Station Preset Buttons.....................................261 Station Tuning Buttons....................................261 A/C See: Climate Control...........................................95 About This Manual...........................................7 ABS See: Brakes............................................................129 ABS driving hints See: Hints on Driving With Anti-Lock Brakes.................................................................129 Audio Unit - Vehicles With: Premium AM/FM/CD..................................................262 Autolamps........................................................68 Accessories....................................................382 Exterior Style.......................................................382 Interior Style........................................................382 Lifestyle.................................................................382 Peace of Mind.....................................................382 Windshield Wiper Activated Headlamps........................................................68 Automatic Climate Control........................97 Mono Mode............................................................99 Switching Mono Mode Back On.....................99 Switching Mono Mode Off...............................99 Temperature Control..........................................99 Accessories See: Replacement Parts Recommendation.............................................11 Adjusting the Headlamps........................205 Automatic Transmission............................126 Horizontal Aim Adjustment..........................206 Vertical Aim Adjustment................................205 Brake-Shift Interlock..........................................127 If Your Vehicle Gets Stuck In Mud or Snow...................................................................128 SelectShift Automatic® Transmission...................................................126 Understanding the Positions of Your Automatic Transmission.............................126 Adjusting the Steering Wheel...................60 Airbag Disposal...............................................44 Air Conditioning See: Climate Control...........................................95 Air Filter See: Changing the Engine Air Filter..............212 Automatic Transmission Fluid Check............................................................200 Autowipers.......................................................63 Auxiliary Power Points.................................113 Air Vents............................................................95 Center Air Vents....................................................95 Side Air Vents........................................................96 Appendices...................................................404 Audible Warnings and Indicators.............84 12 Volt DC Power Point......................................113 Locations.................................................................113 Automatic Transmission Warning Chime..................................................................84 Headlamps On Warning Chime.....................84 Key in Ignition Warning Chime........................84 Parking Brake On Warning Chime.................84 B Battery See: Changing the 12V Battery......................201 Audio Control..................................................60 Audio Input Jack...........................................272 Audio System................................................258 Blind Spot Information System................141 Switching the System Off and On...............143 System Errors.......................................................143 Using the System.................................................141 General Information.........................................258 Audio Troubleshooting...............................273 Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio.............................265 Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................263 Bonnet Lock See: Opening and Closing the Hood...........193 Booster Seats..................................................23 Types of Booster Seats......................................24 Brake Fluid Check.......................................200 427 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index Checking the Wiper Blades.....................202 Child Restraint and Seatbelt Maintenance.................................................34 Child Restraint Positioning.........................25 Child Safety.......................................................15 Brakes...............................................................129 General Information..........................................129 Breaking-In......................................................167 Bulb Specification Chart.............................211 C General Information.............................................15 Child Safety Locks..........................................27 Cabin Air Filter...............................................102 California Proposition 65..............................11 Capacities and Specifications - 1.6L EcoBoost™.................................................253 Left-Hand Side......................................................27 Right-Hand Side...................................................27 Cigar Lighter.....................................................113 Cleaning Leather Seats...............................217 Cleaning Products........................................214 Cleaning the Alloy Wheels........................218 Cleaning the Engine.....................................215 Cleaning the Exterior...................................214 Capacities.............................................................253 Specifications.....................................................254 Capacities and Specifications 2.5L.................................................................255 Capacities.............................................................255 Specifications.....................................................256 Exterior Chrome Parts.......................................214 Exterior Plastic Parts.........................................215 Stripes or Graphics.............................................215 Underbody.............................................................215 Capacities and Specifications................249 Cargo Nets......................................................149 Cleaning the Instrument Panel and Instrument Cluster Lens..........................217 Cleaning the Interior....................................216 Cleaning the Windows and Wiper Blades............................................................216 Clearing All MyKeys.......................................50 Climate Control..............................................95 Installing the Net................................................149 Removing the Net..............................................150 Car Wash See: Cleaning the Exterior...............................214 Center Console...............................................114 Changing a Bulb..........................................206 Central High Mounted Brake Lamp............209 Front Fog Lamps...............................................208 Headlamp............................................................206 Interior Lamps....................................................209 License Plate Lamp..........................................209 Rear Lamps.........................................................209 Side Direction Indicator..................................208 Principle of Operation........................................95 Clock....................................................................87 Type 1.........................................................................87 Type 2........................................................................87 Cold Weather Precautions........................168 Coolant Check Changing a Fuse............................................191 See: Engine Coolant Check............................198 Fuses........................................................................191 Cornering Lamps............................................70 Crash Sensors and Airbag Indicator........43 Creating a MyKey...........................................49 Changing a Road Wheel...........................242 Changing a Road Wheel.................................244 Dissimilar Spare Wheel and Tire Assembly Information......................................................243 Stowing the Flat or Spare Tire......................246 Programming/Changing Configurable Settings...............................................................49 Cross Traffic Alert.........................................143 Changing the 12V Battery..........................201 Changing the Engine Air Filter..................212 False Alerts...........................................................146 Switching the System Off and On...............146 System Errors.......................................................146 System Lights, Messages and Audible Alerts..................................................................145 System Limitations............................................145 Using the System................................................143 2.5L Engine............................................................213 EcoBoost Engines...............................................212 Changing the Wiper Blades.....................202 Front Wiper Blades...........................................203 Rear Window Wiper Blades...........................203 Service Position..................................................202 Cruise Control...................................................61 Checking MyKey System Status................51 Principle of Operation......................................140 428 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index Engine Oil Check...........................................197 Cruise control See: Using Cruise Control................................140 Adding Engine Oil................................................197 Cup Holders.....................................................114 Customer Assistance..................................175 Engine Oil Dipstick - 1.6L EcoBoost™..................................................197 Engine Oil Dipstick - 2.5L...........................197 Engine Specifications - 1.6L EcoBoost™.................................................249 D Data Recording..................................................9 Drivebelt Routing...............................................249 Event Data Recording...........................................9 Service Data Recording........................................9 Engine Specifications - 2.5L....................249 Daytime Running Lamps............................69 Entertainment..............................................339 Type 1 - Conventional (Non-Configurable).......................................69 Type 2 - Configurable.........................................69 AM/FM Radio......................................................340 Bluetooth Audio.................................................355 CD............................................................................350 SD Card Slot and USB Port.............................351 SIRIUS® Satellite Radio (If Activated)........................................................345 Supported Media Players, Formats and Metadata Information................................355 Drivebelt Routing...............................................250 Digital Radio...................................................267 HD Radio Reception and Station Troubleshooting............................................268 Direction Indicators.........................................71 Driver and Passenger Airbags....................37 Environment......................................................14 Essential Towing Checks...........................162 Children and Airbags...........................................37 Proper Driver and Front Passenger Seating Adjustment........................................................37 Before Towing a Trailer.....................................163 Hitches....................................................................162 Launching or Retrieving a Boat or Personal Watercraft........................................................164 Safety Chains.......................................................162 Trailer Brakes........................................................163 Trailer Lamps........................................................163 Trailer Towing Connector.................................162 When Towing a Trailer......................................163 Driving Aids......................................................141 Driving Hints....................................................167 Driving Through Water...............................168 DRL See: Daytime Running Lamps.........................69 E Economical Driving......................................167 Emission Control System...........................123 Event Data Recording See: Data Recording..............................................9 Export Unique Options..................................13 Extended Service Plan (ESP).................384 On-Board Diagnostics (OBD-II)....................124 Readiness for Inspection/Maintenance (I/M) Testing....................................................125 SERVICE PLANS (CANADA ONLY)............385 SERVICE PLANS (U.S. Only).........................384 End User License Agreement.................404 Exterior Mirrors.................................................77 SYNC End User License Agreement (EULA).............................................................404 Fold Away Exterior Mirrors................................78 Power Exterior Mirrors.........................................77 Engine Block Heater......................................117 Using the Engine Block Heater........................117 F Engine Coolant Check................................198 Adding Engine Coolant....................................199 Checking the Engine Coolant........................198 Recycled Engine Coolant................................199 Severe Climates.................................................200 Fastening the Seatbelts..............................29 Safety Belt Extension Assembly......................31 Safety Belt Locking Modes...............................30 Using Safety Belts During Pregnancy...........29 Engine Immobilizer Floor Mats.......................................................168 See: Passive Anti-Theft System.....................58 429 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index Global Opening and Closing......................76 Fog Lamps - Front Global Closing........................................................76 Global Opening.....................................................76 See: Front Fog Lamps........................................70 Ford Credit..........................................................11 (U.S. Only).................................................................11 H Front Fog Lamps............................................70 Front Parking Aid..........................................136 Front Passenger Sensing System............38 Fuel and Refueling........................................118 Fuel Consumption........................................122 Handbrake See: Parking Brake.............................................130 Hazard Warning Flashers............................171 Headlamp Adjusting Calculating Fuel Economy...............................123 Filling the Tank.....................................................123 See: Adjusting the Headlamps....................205 Fuel Quality - E85.........................................119 Headlamp Exit Delay....................................69 Head Restraints............................................103 Choosing the Right Fuel - Flex Fuel Vehicles..............................................................119 Adjusting the Head Restraint........................104 Heated Seats....................................................111 Heated Windows and Mirrors...................101 Fuel Quality......................................................119 Choosing the Right Fuel....................................119 Fuel Shutoff.....................................................171 Fuse Box Locations.......................................181 Heated Exterior Mirrors.....................................102 Heated Rear Window........................................102 Heated Windshield............................................102 Engine Compartment Fuse Box.....................181 Luggage Compartment Fuse Box.................181 Passenger Compartment Fuse Box.............181 Heating See: Climate Control...........................................95 Hill Start Assist..............................................130 Fuses..................................................................181 Fuse Specification Chart...........................182 Switching the System On and Off.................131 Using Hill Start Assist.......................................130 Cargo Compartment Fuse Box.....................188 Engine Compartment Fuse Box....................182 Passenger Compartment Fuse Box............186 Hints on Controlling the Interior Climate...........................................................99 Cooling the Interior Quickly............................100 General Hints.........................................................99 Heating the Interior Quickly.............................99 Maximum Cooling Performance in Instrument Panel or Instrument Panel and Footwell Positions...............................100 Recommended Settings for Cooling .........100 Recommended Settings for Heating..........100 Side Window Defogging in Cold Weather............................................................100 Vehicle Stationary for Extended Periods During Extreme High Ambient Temperatures.................................................100 G Gauges...............................................................80 Engine Coolant Temperature Gauge............80 Fuel Gauge...............................................................81 Information Display............................................80 General Information on Radio Frequencies...................................................45 General Maintenance Information.......386 Multi-Point Inspection.....................................388 Owner Checks and Services..........................387 Protecting Your Investment..........................386 Why Maintain Your Vehicle?.........................386 Why Maintain Your Vehicle at Your Dealership?.....................................................386 Hints on Driving With Anti-Lock Brakes............................................................129 Hood Lock Getting Assistance Outside the U.S. and Canada..........................................................178 Getting the Services You Need................175 See: Opening and Closing the Hood...........193 I Away From Home...............................................175 Ignition Switch................................................115 In California (U.S. Only)..............................176 430 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index L Information Display Control.......................62 Information Displays.....................................85 General Information............................................85 Lighting Control...............................................67 Information....................................................363 Headlamp Flasher...............................................68 High Beams............................................................67 911 Assist...............................................................369 Alerts......................................................................368 Calendar...............................................................369 Sirius Travel Link.................................................367 SYNC Services (If Equipped, United States Only)..................................................................363 Vehicle Health Report (If Equipped, US Only)...................................................................371 Lighting...............................................................67 General Information............................................67 Load Carriers See: Roof Racks and Load Carriers.............150 Load Carrying.................................................148 Load Limit.........................................................151 Special Loading Instructions for Owners of Pick-up Trucks and Utility-type Vehicles.............................................................158 Vehicle Loading - with and without a Trailer...................................................................151 Information Messages.................................88 Installing Child Restraints............................16 Child Seats...............................................................16 Using Lap and Shoulder Belts..........................17 Using Lower Anchors and Tethers for Children (LATCH).............................................19 Using Tether Straps..............................................21 Locking and Unlocking.................................53 Auto lock and Auto unlock Feature...............55 Emergency Locking with the Key...................55 Locking and Unlocking the Doors From Inside....................................................................53 Locking and Unlocking the Doors with the Key........................................................................54 Opening the Double Rear Doors.....................53 Rear Emergency Exit...........................................56 Remote Control.....................................................53 Smart Unlocks For Integrated Keyhead Transmitter........................................................54 Unlocking the Doors with the Interior Door Handles...............................................................54 Instrument Cluster........................................80 Instrument Lighting Dimmer.....................69 Interior Lamps - Vehicles With: Panoramic Roof Panel...............................72 Center Mounted Lamp.......................................73 Luggage Compartment Lamp.........................73 Side Mounted Lamp............................................72 Interior Lamps - Vehicles Without: Panoramic Roof Panel................................71 Courtesy Lamp.......................................................71 Luggage Compartment Lamp.........................72 Reading Lamps......................................................72 Locks...................................................................53 Luggage Anchor Points..............................148 Lug Nuts Interior Mirror....................................................78 Auto-Dimming Mirror..........................................78 Introduction.........................................................7 See: Changing a Road Wheel........................242 J M Jump Starting the Vehicle...........................171 Maintenance..................................................193 Connecting the Jumper Cables......................172 Jump Starting.......................................................173 Preparing Your Vehicle......................................172 Removing the Jumper Cables.........................173 Manual Climate Control..............................96 Manual Liftgate..............................................56 General Information..........................................193 Opening and Closing the Liftgate..................56 K Keys and Remote Controls.........................45 431 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index Manual Seats.................................................105 Opening and Closing the Hood...............193 Adjusting the Height of the Driver Seat....................................................................106 Adjusting the Lumbar Support ....................105 Folding the Seatback.......................................106 Moving the Seat Backward and Forward.............................................................105 Recline Adjustment...........................................106 Closing the Hood................................................194 Opening the Hood..............................................193 Ordering Additional Owner's Literature.......................................................179 Obtaining a French Owner’s Manual...........179 Overhead Console.........................................114 Rear Door Storage Compartment.................114 Media Hub.......................................................272 Message Center P See: Information Displays.................................85 Mirrors Parking Aids....................................................135 See: Heated Windows and Mirrors...............101 See: Windows and Mirrors................................74 Principle of Operation.......................................135 Parking Brake.................................................130 Passive Anti-Theft System........................58 Mobile Communications Equipment.......12 Motorcraft Parts - 1.6L EcoBoost™.................................................250 Motorcraft Parts - 2.5L...............................251 MyFord Touch™............................................319 SecuriLock®...........................................................58 PATS See: Passive Anti-Theft System.....................58 General Information..........................................319 Perchlorate.........................................................11 Personalized Settings..................................88 MyKey Troubleshooting...............................52 MyKey™............................................................48 Measure Units.......................................................88 Switching Chimes Off........................................88 Principle of Operation........................................48 Personal Safety System™..........................35 How Does the Personal Safety System Work?..................................................................35 N Phone...............................................................355 Navigation.......................................................372 Making Calls........................................................358 Pairing Subsequent Cell Phones..................357 Pairing Your Cell Phone for the First Time...................................................................356 Phone Menu Options.......................................358 Phone Settings....................................................361 Phone Voice Commands................................362 Receiving Calls...................................................358 Text Messaging...................................................359 cityseekr.................................................................374 Destination Mode...............................................372 Map Mode.............................................................378 Navigation Map Updates.................................381 Navigation Voice Commands........................381 Point of Interest (POI) Categories...............374 Quick-touch Buttons.......................................380 Setting Your Navigation Preferences..........375 Post-Crash Alert System............................174 Power Door Locks Normal Scheduled Maintenance..........389 Intelligent Oil-Life Monitor™........................389 Maintenance Intervals.....................................390 See: Locking and Unlocking.............................53 Oil Change Indicator Reset.......................198 Power Seats...................................................106 Power Steering Fluid Check....................200 Power Windows - Vehicles With: One-Touch Down Driver Window..........74 Resetting the Oil Life Monitoring System..............................................................198 Accessory Delay....................................................74 One-Touch Down.................................................74 O Oil Check See: Engine Oil Check.......................................197 432 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index Power Windows - Vehicles With: Rear Power Windows ..........................................74 Replacement Parts Recommendation.........................................11 Accessory Delay....................................................76 Bounce-Back..........................................................75 One-Touch Down.................................................75 One-Touch Up.......................................................75 Window Lock..........................................................75 Collision Repairs.....................................................11 Scheduled Maintenance and Mechanical Repairs...................................................................11 Warranty on Replacement Parts.....................12 Replacing a Lost Key or Remote Control.............................................................47 Reporting Safety Defects (Canada Only)..............................................................180 Reporting Safety Defects (U.S. Only)...............................................................179 Roadside Assistance...................................170 Protecting the Environment........................14 R Rear Parking Aid............................................135 Rear Passenger Climate Controls...........101 Rear Seat Armrest.........................................112 Rear Seats.......................................................107 Vehicles Sold in Canada: Getting Roadside Assistance........................................................170 Vehicles Sold in Canada: Using Roadside Assistance........................................................170 Vehicles Sold in the United States: Getting Roadside Assistance....................................170 Vehicles Sold in the United States: Using Roadside Assistance....................................170 Type 1.......................................................................107 Type 2.....................................................................109 Rear Under Floor Storage..........................148 Adjustable Load Floor......................................148 Passenger Compartment Floor....................148 Rear View Camera........................................137 Roadside Emergencies...............................170 Roof Racks and Load Carriers.................150 Switching the Rear View Camera Off.........139 Switching the Rear View Camera On..........137 Using the Display.................................................137 Vehicles With Parking Aid................................139 Maximum Load Weights...................................151 Running-In Rear View Camera See: Breaking-In..................................................167 See: Rear View Camera....................................137 Running Out of Fuel....................................120 Rear Window Wiper and Washers...........65 Refilling With a Portable Fuel Container..........................................................120 Rear Window Washer.........................................66 Rear Window Wiper............................................65 S Recommended Towing Weights............160 Calculating the Maximum Loaded Trailer Weight.................................................................161 Safety Canopy™.............................................42 Safety Precautions.......................................118 Satellite Radio..............................................269 Reduced Engine Performance.................167 Refueling...........................................................121 Satellite Radio Electronic Serial Number (ESN).................................................................270 Satellite Radio Reception Factors...............270 SIRIUS® Satellite Radio Service..................270 Troubleshooting...................................................271 Easy Fuel™ Capless Fuel System.................121 Remote Control..............................................45 Car Finder................................................................47 Integrated Keyhead Transmitter....................45 Programming a New Remote Control.........46 Replacing the Battery.........................................46 Reprogramming the Unlocking Function..............................................................46 Scheduled Maintenance Record...........394 Scheduled Maintenance..........................386 Seatbelt Height Adjustment.......................31 Seatbelt Reminder.........................................32 Repairing Minor Paint Damage...............218 Belt-Minder™........................................................32 Seatbelts...........................................................28 Principle of Operation........................................28 433 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index SYNC™ Applications and Services.......291 Seatbelt Warning Lamp and Indicator Chime...............................................................32 911 Assist................................................................291 SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United States Only)....................................................295 Vehicle Health Report (If Equipped, United States Only)....................................................293 Conditions of operation.....................................32 Seats.................................................................103 Security..............................................................58 Settings............................................................327 Clock.......................................................................327 Display...................................................................328 Settings...................................................................331 Sound.....................................................................329 Vehicle...................................................................329 SYNC™ AppLink™.....................................299 SYNC Mobile Apps............................................299 SYNC™............................................................274 General Information..........................................274 Side Airbags......................................................41 Sitting in the Correct Position..................103 Snow Chains SYNC™ Troubleshooting..........................310 T See: Using Snow Chains..................................237 Special Notices................................................12 Tailgate New Vehicle Limited Warranty.........................12 On-board Diagnostics (OBD-II).......................12 Special Instructions..............................................12 See: Manual Liftgate...........................................56 Technical Specifications See: Capacities and Specifications............249 Special Operating Conditions Scheduled Maintenance...............................................392 Speed Control The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................177 Tire Care..........................................................222 See: Cruise Control............................................140 Glossary of Tire Terminology.........................224 Information About Uniform Tire Quality Grading..............................................................222 Information Contained on the Tire Sidewall............................................................225 Temperature A B C............................................223 Traction AA A B C...............................................223 Treadwear.............................................................223 Stability Control............................................133 Principle of Operation.......................................133 Starter Switch See: Ignition Switch............................................115 Starting a Gasoline Engine........................116 Cold or Hot Engine..............................................116 Engine Idle Speed after Starting....................116 Flooded Engine.....................................................116 Tire Pressure Monitoring System...........238 Starting and Stopping the Engine...........115 Changing Tires With a Tire Pressure Monitoring System.......................................239 Tire Pressure Monitoring System Reset Procedure..........................................................241 Understanding the Tire Pressure Monitoring System .............................................................239 General Information...........................................115 Steering............................................................146 Electric Power Steering....................................146 Steering Wheel...............................................60 Storage Compartments..............................114 Sun Shades......................................................78 Tires Bounce-Back.........................................................79 Opening and Closing the Sun Shade............79 Sun Shade Relearning........................................79 See: Wheels and Tires.......................................221 Towing a Trailer.............................................159 Load Placement..................................................159 Supplementary Restraints System.........36 Towing Points................................................164 Towing the Vehicle on Four Wheels..........................................................166 Principle of Operation........................................36 Switching Off the Engine............................116 Vehicles With a Turbocharger.........................116 Emergency Towing............................................166 Recreational Vehicle Towing .........................166 Symbols Glossary.............................................7 Towing..............................................................159 434 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index Traction Control.............................................132 Using SYNC™ With Your Phone............279 Principle of Operation.......................................132 Accessing Features Through the Phone Menu..................................................................283 Accessing Your Phone Settings....................287 Making a Call.......................................................282 Pairing a Cell Phone for the First Time...................................................................279 Pairing Subsequent Cell Phones.................280 Phone Options during an Active Call.........282 Phone Voice Commands...............................280 Receiving Calls....................................................282 System Settings.................................................288 Text Messaging...................................................285 Trailer Sway Control....................................160 Transmission Code Designation............253 Transmission..................................................126 Transmission See: Transmission..............................................126 Transporting the Vehicle............................165 Trip Computer..................................................87 Average Fuel..........................................................88 Digital Speedometer..........................................88 Distance to Empty...............................................87 Resetting the Trip Computer............................87 Trip Odometer.......................................................87 Using Traction Control................................132 Switching the System Off................................132 System Indicator Lights and Messages..........................................................132 Using a Switch.....................................................132 Using the Information Display Controls.............................................................132 U Under Hood Overview - 1.6L....................195 Under Hood Overview - 2.5L...................196 USB Port..........................................................272 Using Cruise Control...................................140 Using Voice Recognition............................276 Switching Cruise Control Off.........................140 Switching Cruise Control On..........................140 Initiating a Voice Session................................276 System Interaction and Feedback...............277 Using MyKey With Remote Start Systems..........................................................52 Using Snow Chains......................................237 Using Stability Control................................134 Using SYNC™ With Your Media Player............................................................300 Using Winter Tires........................................237 Utilizing the Mediation/Arbitration Program (Canada Only)..........................177 Accessing Your Play Menu.............................305 Connecting Your Digital Media Player to the USB Port..........................................................300 Line In Audio........................................................303 Media Menu Features......................................303 Media Voice Commands................................302 System Settings.................................................307 What's Playing?.................................................302 Vehicle Care....................................................214 Vehicle Certification Label.......................252 Vehicle Identification Number.................251 Vehicle Storage.............................................218 V Battery....................................................................219 Body.........................................................................219 Brakes.....................................................................219 Cooling system....................................................219 Engine.....................................................................219 Fuel system...........................................................219 General...................................................................219 Miscellaneous.....................................................220 Removing Vehicle From Storage.................220 Tires.........................................................................219 Ventilation See: Climate Control...........................................95 Vents See: Air Vents........................................................95 435 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index VIN See: Vehicle Identification Number.............251 Voice Control....................................................61 W Warning Lamps and Indicators..................81 Airbag - Front..........................................................81 Anti-Lock Braking System.................................81 Battery.......................................................................81 Blind Spot Monitor...............................................82 Brake System.........................................................82 Cruise Control........................................................82 Direction Indicator................................................82 Engine Oil................................................................82 Fasten Safety Belt................................................82 Fog Lamps - Front...............................................82 High Beam..............................................................82 Information.............................................................82 Low Fuel Level.......................................................83 Low Tire Pressure Warning...............................83 Parking Lamps......................................................83 Service Engine Soon...........................................83 Traction and Stability Control.........................83 Traction and Stability Control Off.................83 Washer Fluid Check...................................200 Washers See: Cleaning the Exterior...............................214 See: Wipers and Washers.................................63 Waxing..............................................................215 Wheel Nuts See: Changing a Road Wheel........................242 Wheels and Tires..........................................221 General Information...........................................221 Technical Specifications.................................247 Windows and Mirrors....................................74 Windshield Washers.....................................65 Windshield Wipers.........................................63 Intermittent Wipe.................................................63 Speed Dependent Wipers................................63 Winter Tires See: Using Winter Tires....................................237 Wiper Blades See: Checking the Wiper Blades..................202 Wipers and Washers.....................................63 Wrecker Towing See: Transporting the Vehicle........................165 436 Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing