Chevrolet - Express - Owners Manual - 2019 - 2019

19_CHEV_Express_COV_en_US_84144864B_2018NOV28.ai 1 11/14/2018 12:30:42 PM C M Y CM MY CY CMY K 84144864 B Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . 2 In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Keys, Doors, and Windows . . . . . 25 Seats and Restraints . . . . . . . . . . . 43 Storage . . . . . . . . . . . . . . . . . . . . . . . . . 91 Instruments and Controls . . . . . . . 93 Lighting . . . . . . . . . . . . . . . . . . . . . . . 125 Infotainment System . . . . . . . . . . 132 Climate Controls . . . . . . . . . . . . . . 159 Driving and Operating . . . . . . . . . 165 Vehicle Care . . . . . . . . . . . . . . . . . . 228 Service and Maintenance . . . . . 317 Technical Data . . . . . . . . . . . . . . . . 331 Customer Information . . . . . . . . . 335 Reporting Safety Defects . . . . . . 346 OnStar . . . . . . . . . . . . . . . . . . . . . . . . 349 Connected Services . . . . . . . . . . . 357 Index . . . . . . . . . . . . . . . . . . . . 361 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 2 Introduction Introduction The names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, GM, the GM logo, CHEVROLET, the CHEVROLET Emblem, and EXPRESS are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors. For vehicles first sold in Canada, substitute the name “General Motors of Canada Company” for Chevrolet Motor Division wherever it appears in this manual. Litho in U.S.A. Part No. 84144864 B Second Printing This manual describes features that may or may not be on the vehicle because of optional equipment that was not purchased on the vehicle, model variants, country specifications, features/applications that may not be available in your region, or changes subsequent to the printing of this owner’s manual. If the vehicle has the Duramax Diesel engine, see the Duramax diesel supplement for additional and specific information on this engine. Refer to the purchase documentation relating to your specific vehicle to confirm the features. Keep this manual in the vehicle for quick reference. Canadian Vehicle Owners A French language manual can be obtained from your dealer, at www.helminc.com, or from: © Propriétaires Canadiens On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170 USA Using this Manual To quickly locate information about the vehicle, use the Index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found. Danger, Warning, and Caution Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them. 2018 General Motors LLC. All Rights Reserved. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Introduction { Danger Danger indicates a hazard with a high level of risk which will result in serious injury or death. { Warning Warning indicates a hazard that could result in injury or death. A circle with a slash through it is a safety symbol which means “Do Not,” “Do not do this,” or “Do not let this happen.” Symbols The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a specific component, control, message, gauge, or indicator. M : Shown when the owner’s Caution Caution indicates a hazard that could result in property or vehicle damage. manual has additional instructions or information. * : Shown when the service manual has additional instructions or information. 0 : Shown when there is more information on another page — “see page.” 3 Vehicle Symbol Chart Here are some additional symbols that may be found on the vehicle and what they mean. See the features in this manual for information. u : Air Conditioning System G : Air Conditioning Refrigerant Oil 9 : Airbag Readiness Light ! : Antilock Brake System (ABS) $ : Brake System Warning Light 9 : Dispose of Used Components Properly P : Do Not Apply High Pressure Water B : Engine Coolant Temperature _ : Flame/Fire Prohibited H : Flammable [ : Forward Collision Alert R : Fuse Block Cover Lock Location + : Fuses j : ISOFIX/LATCH System Child Restraints Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 4 Introduction Q : Keep Fuse Block Covers Properly Installed | : Lane Change Alert @ : Lane Departure Warning A : Lane Keep Assist * : Malfunction Indicator Lamp : : Oil Pressure X : Park Assist ~ : Pedestrian Ahead Indicator O : Power 7 : Rear Cross Traffic Alert I : Registered Technician / : Remote Vehicle Start > : Seat Belt Reminders I : Side Blind Zone Alert h : Stop/Start 7 : Tire Pressure Monitor d : Traction Control/StabiliTrak/ Electronic Stability Control (ESC) a : Under Pressure V : Vehicle Ahead Indicator Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief In Brief Instrument Panel Instrument Panel . . . . . . . . . . . . . . . . 6 Initial Drive Information Initial Drive Information . . . . . . . . . . 8 Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . 8 Remote Vehicle Start . . . . . . . . . . . 8 Door Locks . . . . . . . . . . . . . . . . . . . . . 9 Windows . . . . . . . . . . . . . . . . . . . . . . . . 9 Seat Adjustment . . . . . . . . . . . . . . . 10 Seat Belts . . . . . . . . . . . . . . . . . . . . . . 11 Airbag On-Off Switch . . . . . . . . . . 11 Mirror Adjustment . . . . . . . . . . . . . . 12 Steering Wheel Adjustment . . . . 12 Interior Lighting . . . . . . . . . . . . . . . . 13 Exterior Lighting . . . . . . . . . . . . . . . 14 Windshield Wiper/Washer . . . . . . 14 Climate Controls . . . . . . . . . . . . . . . 15 Transmission . . . . . . . . . . . . . . . . . . 16 Vehicle Features Infotainment System . . . . . . . . . . . Radio(s) . . . . . . . . . . . . . . . . . . . . . . . Satellite Radio . . . . . . . . . . . . . . . . . Portable Audio Devices . . . . . . . . Bluetooth . . . . . . . . . . . . . . . . . . . . . . 17 17 18 18 19 Steering Wheel Controls . . . . . . . 19 Cruise Control . . . . . . . . . . . . . . . . . 20 Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . 20 Lane Departure Warning (LDW) . . . . . . . . . . . . . . . 20 Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . . . . . 20 Rear Vision Camera (RVC) . . . . 21 Park Assist . . . . . . . . . . . . . . . . . . . . 21 Power Outlets . . . . . . . . . . . . . . . . . 21 Performance and Maintenance Traction Control/Electronic Stability Control . . . . . . . . . . . . . . 21 Tire Pressure Monitor . . . . . . . . . . 22 Fuel (Gasoline) . . . . . . . . . . . . . . . . 22 Fuel (Diesel) . . . . . . . . . . . . . . . . . . . 22 E85 or FlexFuel . . . . . . . . . . . . . . . . 23 Engine Oil Life System . . . . . . . . 23 Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . . . 23 Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 24 5 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 6 In Brief Instrument Panel Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief 1. Air Vents 0 164. 2. Driver Information Center (DIC) Buttons (Out of View). See Driver Information Center (DIC) 0 114. 3. Turn Signal Lever. See Turn and Lane-Change Signals 0 128. Windshield Wiper/Washer 0 95. 4. Horn 0 95. 5. Hazard Warning Flashers 0 128. 6. Instrument Cluster 0 101. 7. Shift Lever. See Automatic Transmission 0 185. Manual Mode 0 188 (If Equipped). 8. Climate Control Systems 0 159. 12. Power Outlet 110/120 Volt Alternating Current. See Power Outlets 0 98. 13. Rear Heating System 0 161 (If Equipped). Lane Departure Warning (LDW) 0 204 (If Equipped). Forward Collision Alert (FCA) System 0 201 (If Equipped). 14. Passenger Airbag On-Off Switch (If Equipped). See Airbag On-Off Switch 0 67. 15. Traction Control/Electronic Stability Control 0 192. 16. Tow/Haul Mode Button (If Equipped). See Tow/Haul Mode 0 189. 17. Steering Wheel Controls 0 94 (If Equipped). 10. Power Outlets 0 98. 18. Steering Wheel Adjustment 0 94 (Out of View), (If Equipped). 11. USB Port (If Equipped). See Auxiliary Devices 0 146. 19. Parking Brake Release. See Parking Brake 0 191. 9. Infotainment 0 132. 7 20. Cruise Control 0 194 (If Equipped). Fast Idle System 0 180 (If Equipped). 21. Parking Brake 0 191. 22. Data Link Connector (DLC) (Out of View). See Malfunction Indicator Lamp 0 108. 23. Instrument Panel Illumination Control 0 129. Dome Lamp Override. See Dome Lamps 0 129. 24. Exterior Lamp Controls 0 125. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 8 In Brief Initial Drive Information panic alarm. Press L again to cancel the panic alarm or turn the ignition on. This section provides a brief overview about some of the important features that may or may not be on your specific vehicle. See Keys 0 25 and Remote Keyless Entry (RKE) System Operation 0 27. Remote Vehicle Start For more detailed information, refer to each of the features which can be found later in this owner’s manual. Remote Keyless Entry (RKE) System If equipped, the Remote Keyless Entry (RKE) transmitter is used to remotely lock and unlock the doors from up to 60 m (197 ft) away from the vehicle. If equipped, the engine can be started from outside of the vehicle. Starting the Vehicle RKE Transmitter with Remote Start Shown Q : Press to lock all doors. Lock and unlock feedback can be personalized. See Vehicle Personalization 0 120. K : Press to unlock the driver door. Press K again within five seconds to unlock all remaining doors. j : Press to unlock only the cargo doors. L : Press and release to locate the vehicle. Press L and hold for more than two seconds to sound the 1. Press and release RKE transmitter. Q on the 2. Immediately press and hold / for at least four seconds or until the turn signal lamps flash. Start the vehicle normally after entering. When the vehicle starts, the parking lamps will turn on. Remote start can be extended. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief Canceling a Remote Start To cancel a remote start, do one of the following: . Press and hold / until the parking lamps turn off. . Turn on the hazard warning flashers. . Lock and unlock the door from the outside using the key or the Remote Keyless Entry (RKE) transmitter, if equipped. From the inside, slide the manual lever on the door up or down. Windows See Door Locks 0 30. See Manual Windows 0 40. Power Door Locks Power Windows Turn the vehicle on and then off. Manual Windows Turn the hand crank on each door to raise or lower the side door windows. See Remote Vehicle Start 0 29. Door Locks Manual Door Locks If equipped, press unlock the doors. T to lock or See Power Door Locks 0 31. If equipped, power windows work when the ignition is on, in ACC/ ACCESSORY, or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 180. 9 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 10 In Brief Using the window switch, press to open or pull to close the window. 2. Slide the seat to the desired position and release the bar. The windows may be temporarily disabled if they are used repeatedly within a short time. 3. Try to move the seat back and forth to be sure the seat is locked in place. See Power Windows 0 40. See Seat Adjustment 0 44. Seat Adjustment Power Seats . Raise and lower the front or rear of the seat cushion by moving the right or left lever up or down. See Power Seat Adjustment 0 44. Reclining Seatbacks Manual Seats To recline the seatback: To adjust the manual seat: 1. Lift the bar under the front edge of the seat cushion to unlock the seat. To adjust a power seat, if available, use the controls on the front of the seat: . Adjust the seat by moving the center knob up, down, right, or left. 1. Lift the lever on the inboard side of the seat. 2. Move the seatback to the desired position, and then release the lever to lock the seatback in place. 3. Push and pull on the seatback to make sure it is locked. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief To return the seatback to the upright position: 1. Lift the lever fully without applying pressure to the seatback, and the seatback will return to the upright position. 2. Push and pull on the seatback to make sure it is locked. See Reclining Seatbacks 0 45. Seat Belts 11 Refer to the following sections for important information on how to use seat belts properly: . Seat Belts 0 50 . How to Wear Seat Belts Properly 0 51 . Lap-Shoulder Belt 0 53 . Lower Anchors and Tethers for Children (LATCH System) 0 79 Airbag On-Off Switch United States If the instrument panel has one of the switches pictured in the following illustrations, the vehicle has an airbag on-off switch that you can use to manually turn on or off the front outboard passenger airbag. Canada and Mexico To operate the airbag on-off switch, use the vehicle key. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 12 In Brief See Airbag On-Off Switch 0 67 for important information. Mirror Adjustment Exterior Mirrors Vehicles with manual outside mirrors can be adjusted by moving the mirror up and down or left and right so you can see a little of the side of the vehicle, and a clear view of objects behind you. the driver side mirror. Adjust the mirror angle by moving the knob in the desired direction. Keep the selector switch in the center position when not adjusting either outside mirror. Adjust the rearview mirror for a clear view of the area behind your vehicle. Push the tab forward for daytime use and pull it rearward for nighttime use to avoid glare of the headlamps from behind. See Manual Rearview Mirror 0 39. Steering Wheel Adjustment If equipped, towing mirrors can be adjusted manually for a clear view of the objects behind you. If equipped with power mirrors, select each mirror by turning the knob clockwise for the passenger side mirror or counterclockwise for Interior Mirror Manually fold the mirrors inward to prevent damage when going through an automatic car wash. To fold, pull the mirror toward the vehicle. Push the mirror outward to return it to the original position. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief If equipped with a tilt steering wheel, the lever is on the left side of the steering column. Press the button in and the dome lamps remain off when a door is opened. Press the button again so that the dome lamps come on when a door is opened. To adjust the steering wheel: 1. Pull the lever to move the steering wheel up or down into a comfortable position. Reading Lamps If equipped with reading lamps, press the button located next to each lamp to turn it on or off. 2. Release the lever to lock the steering wheel in place. See Steering Wheel Adjustment 0 94. Interior Lighting Dome Lamps The dome lamps come on when any door is opened. They turn off after all the doors are closed. 13 The instrument panel brightness knob extends when D is pressed. To manually turn on the dome lamps, press D then turn the knob clockwise to the farthest position. In this position, the dome lamps remain on whether a door is opened or closed. E DOME OFF : This button is located above the instrument panel brightness knob. The vehicle may also have reading lamps in other locations. The lamps cannot be adjusted. For more information on interior lighting, see: . Instrument Panel Illumination Control 0 129. . Entry/Exit Lighting 0 130. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 14 In Brief Exterior Lighting 2 : Turns on the headlamps together with the parking lamps and instrument panel lights. See: . Exterior Lamp Controls 0 125 . Daytime Running Lamps (DRL) 0 127 . Automatic Headlamp System 0 127 The exterior lamp control is on the instrument panel to the left of the steering wheel. Windshield Wiper/Washer O : Briefly turn the control to this position to turn the automatic headlamps and Daytime Running Lamps (DRL) off or back on. For vehicles first sold in Canada, the off position only works for vehicles that are shifted into the P (Park) position. AUTO : Automatically turns the exterior lamps on and off, depending on outside lighting. ; : Turns on the parking lamps including all lamps, except the headlamps. The lever is on the left side of the steering column. 8 : Use for a single wiping cycle. 6 : Use to adjust the delay time between wipes. Turn the band up or down for more frequent wipes or less frequent wipes. d : Fast wipes. a : Slow wipes. 9 : Use to turn the wipers off. L : Push the paddle on top of the turn signal lever to spray washer fluid on the windshield. See Windshield Wiper/Washer 0 95. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief Climate Controls The vehicle's heating, cooling, and ventilation can be controlled with these systems. Vehicles without Air Conditioning 1. Fan Control 2. Temperature Control 3. Air Delivery Mode Control 15 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 16 In Brief while driving downhill or towing a trailer by letting you select a desired range of gears. To use this feature: 1. Move the shift lever to M (Manual Mode). 2. Press the +/− buttons on the shift lever, to select the desired range of gears for current driving conditions. Vehicles with Air Conditioning 1. Fan Control 2. Temperature Control 3. Air Delivery Mode Control Transmission Range Selection Mode 4. Rear Window Defogger See Climate Control Systems 0 159. See Rear Heating System 0 161, if equipped or Rear Climate Control System 0 161, if equipped. When M (Manual Mode) is selected, the transmission will downshift and a number displays in the Driver Information Center (DIC) next to the M indicating the current gear. Grade Braking is not available when Range Selection Mode is active. See Tow/Haul Mode 0 189. While using Range Selection Mode, cruise control and the Tow/Haul Mode can be used. See Manual Mode 0 188. If equipped, Range Selection Mode helps control the vehicle's transmission and vehicle speed Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief Vehicle Features 17 Radio(s) Infotainment System If the vehicle has a base radio it is included in this manual. See the separate infotainment manual for information on the connected radios, audio players, phone, navigation system, and voice or speech recognition. There is also information on settings and downloadable applications (if equipped). Radio with CD/MP3 O : Press to turn the system on and off. Turn to increase or decrease the volume. © SEEK or stations. BAND : Press to choose between FM1, FM2, AM, and SiriusXM, if equipped. between the radio station frequency and the time. While the ignition is off, press this button to display the time. Press to display additional text information related to the current f : Turn to select radio stations. ¨ SEEK : Seek or scan 4 : Press to switch the display Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 18 In Brief FM-RDS station or MP3 song. A choice of additional information such as Channel, Song, Artist, and CAT (category) can display. Continue pressing to highlight the desired tab, or press the softkey under any one of the tabs and the information about that tab displays. For more information about these and other radio features, see Infotainment 0 132. Storing a Favorite Station Depending on which radio the vehicle has, radio stations are stored as either favorites or presets. For vehicles with a FAV button, a maximum of 36 stations can be stored as favorites using the six softkeys below the radio station frequency tabs and by using the radio FAV button. Press FAV to go through up to six pages of favorites, each having six favorite stations available per page. Each page of favorites can contain any combination of AM stations, FM stations, and XM channels. For more information on storing a favorite station, see Operation 0 136. Setting the Clock 1. With the radio on, press H and the HR, MIN, MM, DD, and YYYY (hour, minute, month, day, and year) display. 2. Press the softkey under any one of the tabs to be changed. 3. Press © SEEK or ¨ SEEK, s REV or \ FWD, or turn f clockwise or counterclockwise to increase or decrease the time or date. For more information on setting the clock, see Clock 0 98. Satellite Radio SiriusXM is a satellite radio service based in the 48 contiguous United States and 10 Canadian provinces. SiriusXM satellite radio has a wide variety of programming and commercial-free music, coast to coast, and in digital-quality sound. A fee is required to receive the SiriusXM service. For more information, refer to: . www.siriusxm.com or call 1-888-601-6296 (U.S.) . www.siriusxm.ca or call 1-877-438-9677 (Canada) See Satellite Radio 0 139. Portable Audio Devices This vehicle may have an auxiliary input on the center stack and a USB port on the instrument panel. External devices such as an iPod, laptop computer, MP3 player, or USB storage device can be connected to the auxiliary port using a 3.5 mm (1/8 in) input cable or the USB port depending on the audio system. See "Using the Auxiliary Input Jack" and "Using the USB Port" in Auxiliary Devices 0 146. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief Bluetooth Steering Wheel Controls b / g : Press to silence the vehicle speakers only. Press again to turn the sound on. Press and hold longer than two seconds to interact with OnStar or Bluetooth systems, if equipped. If equipped with a Bluetooth system, it allows users with a Bluetooth-enabled cell phone to make and receive hands-free calls using the vehicle’s audio system and controls. The Bluetooth-enabled cell phone must be paired with the Bluetooth system before it can be used in the vehicle. Not all phones will support all functions. For more information, see www.gm.com/bluetooth and Bluetooth 0 151. 19 e : Press to increase volume. − e : Press to decrease volume. + SRCE : Press to switch between the radio and CD, and for equipped vehicles, the front auxiliary. ¨ : Press to seek to the next radio If equipped with audio steering wheel controls, some audio controls can be adjusted at the steering wheel. w : Press to go to the next favorite radio station, track on a CD, or folder on an iPod or USB device. c / x : Press to go to the previous favorite radio station, track on a CD, or folder on an iPod or USB device. Also press to reject an incoming call or end a current call. station, the next track while sourced to the CD, or to select tracks and folders on an iPod or USB device. See Steering Wheel Controls 0 94. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 20 In Brief Cruise Control SET− : Press briefly to set the speed and activate cruise control, or press and hold to decelerate. If cruise control is already active, use to decrease vehicle speed. [ : Press to disengage cruise control without erasing the set speed from memory. See Cruise Control 0 194, if equipped. Forward Collision Alert (FCA) System I : If equipped, press to turn cruise control on or off. The white indicator comes on in the instrument cluster when cruise control is turned on. +RES : If there is a set speed in memory, press briefly to resume to a previously set speed, or press and hold to accelerate. If cruise control is already active, use to increase vehicle speed. If equipped, FCA may help avoid or reduce the harm caused by front-end crashes. FCA provides a green indicator, V, when a vehicle is detected ahead. This indicator displays amber if you follow a vehicle much too closely. When approaching a vehicle ahead too quickly, FCA provides a red flashing alert on the windshield and rapidly beeps. See Forward Collision Alert (FCA) System 0 201. Lane Departure Warning (LDW) If equipped, LDW may help avoid unintentional lane departures at speeds of 56 km/h (35 mph) or greater. LDW uses a camera sensor to detect the lane markings. The LDW light, @, is green if a lane marking is detected. If the vehicle departs the lane without using a turn signal in that direction, the light will change to amber and flash. In addition, beeps will sound. See Lane Departure Warning (LDW) 0 204. Side Blind Zone Alert (SBZA) If equipped, SBZA will detect moving vehicles in the next lane over in the vehicle's side blind zone area. When this happens, the SBZA display will light up in the corresponding outside side mirror and will flash if the turn signal is on. See Side Blind Zone Alert (SBZA) 0 202. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief Rear Vision Camera (RVC) If equipped, the RVC displays a view of the area behind the vehicle when the vehicle is shifted into R (Reverse). To clean the camera lens, rinse it with water and wipe it with a soft cloth. See Rear Vision Camera (RVC) 0 198. Park Assist If equipped, Rear Park Assist (RPA) uses sensors on the rear bumper to assist with parking and avoiding objects while in R (Reverse). It operates at speeds less than 8 km/h (5 mph) and uses audible beeps to provide distance and system information. Keep the sensors on the vehicle's rear bumper clean to ensure proper operation. See Park Assist 0 199. Power Outlets The accessory power outlets can be used to plug in electrical equipment, such as a cell phone or an MP3 player. The vehicle may have two accessory power outlets on the instrument panel. Remove the cover to access and replace when not in use. See Power Outlets 0 98. 21 Performance and Maintenance Traction Control/ Electronic Stability Control The vehicle has a Traction Control System (TCS) that limits wheel spin and the StabiliTrak/Electronic Stability Control (ESC) system that assists with directional control of the vehicle in difficult driving conditions. Both systems turn on automatically every time the vehicle is started. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 22 . . . In Brief See Tire Pressure Monitor System 0 279. To turn off TCS, press and release g. The appropriate Driver Information Center (DIC) message will display. To turn off both TCS and StabiliTrak/ESC, press and hold g until the StabiliTrak/ESC OFF light Y illuminates and the appropriate DIC messages display. Press and release g again to turn on both systems. StabiliTrak will automatically turn back on if the vehicle exceeds 32 km/h (20 mph). TCS will remain off until g is pressed or the ignition is cycled off then on. See Traction Control/Electronic Stability Control 0 192. Tire Pressure Monitor This vehicle may have a Tire Pressure Monitor System (TPMS). Fuel (Gasoline) The low tire pressure warning light alerts to a significant loss in pressure of one of the vehicle's tires. If the warning light comes on, stop as soon as possible and inflate the tires to the recommended pressure shown on the Tire and Loading Information label. See Vehicle Load Limits 0 172. The warning light will remain on until the tire pressure is corrected. The low tire pressure warning light may come on in cool weather when the vehicle is first started, and then turn off as the vehicle is driven. This may be an early indicator that the tire pressures are getting low and the tires need to be inflated to the proper pressure. The TPMS does not replace normal monthly tire maintenance. Maintain the correct tire pressures. Regular Unleaded Fuel Use only Regular 87 octane — (R +M)/2 — or higher unleaded gasoline in your vehicle. TOP TIER Detergent Gasoline is recommended. Do not use gasoline with an octane rating lower as it will result in reduced performance and lower fuel economy. See Recommended Fuel 0 206. Fuel (Diesel) For diesel vehicles, do not use gasoline. See “Fuel for Diesel Engines” in the Duramax diesel supplement. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 In Brief E85 or FlexFuel FlexFuel Possible Certain models are compatible with E85 fuel. See E85 or FlexFuel 0 207. Engine Oil Life System The engine oil life system calculates engine oil life based on vehicle use and displays the CHANGE ENGINE OIL SOON message when it is time to change the engine oil and filter. The oil life system should be reset to 100% only following an oil change. Resetting the Oil Life System 1. Display the OIL LIFE REMAINING on the DIC. See Driver Information Center (DIC) 0 114. 23 2. Press and hold V on the DIC while the Oil Life display is active. The oil life will change to 100%. . Avoid fast starts and accelerate smoothly. . Brake gradually and avoid abrupt stops. The oil life system can also be reset as follows: . Avoid idling the engine for long periods of time. 1. Display the OIL LIFE REMAINING on the DIC. See Driver Information Center (DIC) 0 114. . When road and weather conditions are appropriate, use cruise control. . Always follow posted speed limits or drive more slowly when conditions require. . Keep vehicle tires properly inflated. . Combine several trips into a single trip. . Replace the vehicle's tires with the same TPC Spec number molded into the tire's sidewall near the size. . Follow recommended scheduled maintenance. 2. Fully press and release the accelerator pedal three times within five seconds. If the display shows 100%, the system is reset. See Engine Oil Life System 0 237. Driving for Better Fuel Economy Driving habits can affect fuel mileage. Here are some driving tips to get the best fuel economy possible: . Set the climate controls to the desired temperature after the engine is started, or turn them off when not required. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 24 In Brief Roadside Assistance Program U.S.: 1-800-243-8872 TTY Users (U.S. Only): 1-888-889-2438 Canada: 1-800-268-6800 New Chevrolet owners are automatically enrolled in the Roadside Assistance Program. See Roadside Assistance Program 0 339. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows Keys, Doors, and Windows Exterior Mirrors Keys and Locks Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . 27 Remote Keyless Entry (RKE) System Operation . . . . . . . . . . . . 27 Remote Vehicle Start . . . . . . . . . . 29 Door Locks . . . . . . . . . . . . . . . . . . . . 30 Power Door Locks . . . . . . . . . . . . . 31 Cargo Door Relocking . . . . . . . . . 31 Delayed Locking . . . . . . . . . . . . . . . 32 Automatic Door Locks . . . . . . . . . 32 Lockout Protection . . . . . . . . . . . . . 32 Safety Locks . . . . . . . . . . . . . . . . . . . 32 Doors Side Door (60/40 Swing-Out) . . . . . . . . . . . . . . . . . . . 33 Sliding Door . . . . . . . . . . . . . . . . . . . 34 Rear Doors . . . . . . . . . . . . . . . . . . . . 35 Vehicle Security Vehicle Security . . . . . . . . . . . . . . . . Vehicle Alarm System . . . . . . . . . Immobilizer . . . . . . . . . . . . . . . . . . . . Immobilizer Operation . . . . . . . . . 36 36 37 37 Convex Mirrors . . . . . . . . . . . . . . . . Manual Mirrors . . . . . . . . . . . . . . . . . Trailer-Tow Mirrors . . . . . . . . . . . . . Power Mirrors . . . . . . . . . . . . . . . . . . Folding Mirrors . . . . . . . . . . . . . . . . . Heated Mirrors . . . . . . . . . . . . . . . . . 38 38 38 39 39 39 Interior Mirrors Interior Rearview Mirrors . . . . . . . 39 Manual Rearview Mirror . . . . . . . . 39 Windows Windows . . . . . . . . . . . . . . . . . . . . . . . Manual Windows . . . . . . . . . . . . . . Power Windows . . . . . . . . . . . . . . . Swing-Out Windows . . . . . . . . . . . Enhanced Technology Glass . . . Rear Windows . . . . . . . . . . . . . . . . . Sun Visors . . . . . . . . . . . . . . . . . . . . . 40 40 40 41 42 42 42 25 Keys and Locks Keys { Warning Leaving children in a vehicle with the ignition key is dangerous and children or others could be seriously injured or killed. They could operate the power windows or other controls or make the vehicle move. The windows will function with the keys in the ignition, and children or others could be caught in the path of a closing window. Do not leave children in a vehicle with the ignition key. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 26 Keys, Doors, and Windows Warning (Continued) impacted, and airbags may not deploy. To reduce the risk of unintentional rotation of the ignition key, do not change the way the ignition key and Remote Keyless Entry (RKE) transmitter, if equipped, are connected to the provided key rings. { Warning If the key is unintentionally rotated while the vehicle is running, the ignition could be moved out of the RUN position. This could be caused by heavy items hanging from the key ring, or by large or long items attached to the key ring that could be contacted by the driver or steering wheel. If the ignition moves out of the RUN position, the engine will shut off, braking and steering power assist may be (Continued) The ignition key and key rings, and RKE transmitter, if equipped, are designed to work together as a system to reduce the risk of unintentionally moving the key out of the RUN position. The ignition key has a small hole to allow attachment of the provided key ring. It is important that any replacement ignition keys have a small hole. See your dealer if a replacement key is required. The combination and size of the rings that came with your keys were specifically selected for your vehicle. The rings are connected to the key like two links of a chain to reduce the risk of unintentionally moving the key out of the RUN position. Do not add any additional items to the ring attached to the ignition key. Attach additional items only to the second ring, and limit added items to a few essential keys or small, light items no larger than an RKE transmitter. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows If it becomes difficult to turn a key, inspect the key blade for debris. Periodically clean with a brush or pick. If locked out of the vehicle, see Roadside Assistance Program 0 339. With an active OnStar or connected service plan, an OnStar Advisor may remotely unlock the vehicle. See OnStar Overview 0 349. Interference from radio-frequency identification (RFID) tags may prevent the key from starting the vehicle. Keep RFID tags away from the key when starting the vehicle. Remote Keyless Entry (RKE) System The key is used for the ignition and all door locks. If there is a decrease in the Remote Keyless Entry (RKE) operating range: . Check the distance. The transmitter may be too far from the vehicle. . Check the location. Other vehicles or objects may be blocking the signal. The key has a bar-coded key tag that the dealer or qualified locksmith can use to make new keys. Store this information in a safe place, not in the vehicle. See your dealer if a replacement key or additional key is needed. See Radio Frequency Statement 0 345. 27 . Check the transmitter's battery. See “Battery Replacement” later in this section. . If the transmitter is still not working correctly, see your dealer or a qualified technician for service. Remote Keyless Entry (RKE) System Operation If equipped, the RKE transmitter functions work up to 60 m (197 ft) away from the vehicle. Other conditions can affect the performance of the transmitter. See Remote Keyless Entry (RKE) System 0 27. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 28 Keys, Doors, and Windows The interior lamps come on and stay on for 20 seconds or until the ignition is turned on. If enabled through the DIC, the parking lamps flash twice to indicate unlocking has occurred. See Vehicle Personalization 0 120. j : Press to unlock only the cargo doors. / : If equipped, press Q and then press and hold / for at least With Remote Start, Without Similar Q : Press once to lock all doors. If enabled through the Driver Information Center (DIC), the parking lamps flash once to indicate locking has occurred. The horn may chirp when Q is pressed again within five seconds. See Vehicle Personalization 0 120. K : Press to unlock the driver door. If K is pressed again within five seconds, all remaining doors unlock. four seconds or until the turn signal lamps flash to start the engine from outside the vehicle using the RKE transmitter. See Remote Vehicle Start 0 29. To turn on or off, see Vehicle Personalization 0 120. L : Press and release to initiate vehicle locator. The turn signal lamps flash and the horn sounds three times. Press and hold L for more than two seconds to sound the panic alarm. The turn signal lamps flash and the horn sounds repeatedly for 30 seconds. The alarm turns off when the ignition is turned on or L is pressed again. The ignition must be off for the panic alarm to work. If equipped with an RKE transmitter and OnStar, refer to “Theft Alarm Notification" in OnStar Security 0 351. Programming Transmitters to the Vehicle Only RKE transmitters programmed to the vehicle will work. If a transmitter is lost or stolen, a replacement can be purchased and programmed through your dealer. When the replacement transmitter is programmed to the vehicle, all remaining transmitters must also be programmed. Any lost or stolen transmitters no longer work once the new transmitter is programmed. Each vehicle can have up to four transmitters programmed to it. Battery Replacement Replace the battery if the DIC displays REPLACE BATTERY IN REMOTE KEY. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows Caution When replacing the battery, do not touch any of the circuitry on the transmitter. Static from your body could damage the transmitter. . transmitter. Do not insert the tool too far. Stop as soon as resistance is felt. when doing so. Check local regulations for any requirements on remote starting of vehicles. Twist the tool until the transmitter is separated. Do not use the remote start feature if the vehicle is low on fuel. The vehicle may run out of fuel. 2. Remove the old battery. Do not use a metal object. 3. Insert the new battery, positive side facing down. Replace with a CR2032 or equivalent battery. 4. Snap the transmitter back together. Remote Vehicle Start To replace the battery: 1. Separate the transmitter with a flat, thin object, such as a flat head screwdriver. . Carefully insert the tool into the notch located along the parting line of the 29 This vehicle may have a remote start feature. This feature allows you to start the engine from outside the vehicle. It may also start the vehicle's heating or air conditioning systems. See Climate Control Systems 0 159. Laws in some local communities may restrict the use of remote starters. For example, some laws may require a person using remote start to have the vehicle in view The RKE transmitter range may be less while the vehicle is running. Other conditions can affect the performance of the transmitter. See Remote Keyless Entry (RKE) System 0 27. / : This button will be on the RKE transmitter if the vehicle has remote start. To start the engine using the remote start feature: 1. Press and release transmitter. Q on the 2. Immediately press and hold / until the turn signal lamps flash. If you cannot see the lamps, press and hold / for at least four seconds. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 30 Keys, Doors, and Windows When the engine starts, the parking lamps will turn on and remain on while the engine is running. The doors will be locked. The engine will continue to run for 10 minutes. After 30 seconds, repeat the steps if a 10-minute extension is desired. Remote start can be extended only once. After entering the vehicle during a remote start, turn the ignition on to drive the vehicle. A maximum of two remote starts or a start with an extension are allowed between ignition cycles. If the remote start procedure is used again before the first 10-minute time frame has ended, the first 10 minutes will immediately expire and the second 10-minute time frame will start. After the engine has been remote started two times or a start with an extension, the ignition must be turned on and then off before the remote start procedure can be used again. . To cancel a remote start do any of the following: To turn on or off, see Vehicle Personalization 0 120. . Press and hold / until the parking lamps turn off. . Turn on the hazard warning flashers. . Turn the ignition on and then off. The remote vehicle start feature will not operate if: . The key is in the ignition. . The hood is open. . The hazard warning flashers are on. . There is an emission control system malfunction. See Malfunction Indicator Lamp 0 108. . The engine coolant temperature is too high. . The oil pressure is low. Two remote starts or a start with an extension have already been provided. Door Locks { Warning . Passengers, especially children, can easily open the doors and fall out of a moving vehicle. When a door is locked, the handle will not open it. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all passengers should wear seat belts properly and the doors should be locked whenever the vehicle is driven. (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows Power Door Locks Warning (Continued) . Young children who get into unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer permanent injuries or even death from heat stroke. Always lock the vehicle whenever leaving it. . Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening. 31 To lock the door from the inside, slide the manual lever on the door down. To unlock the door, slide the manual lever up. From the outside, use the key. If the vehicle is equipped with Keyless Entry, see Remote Keyless Entry (RKE) System Operation 0 27. If equipped, press unlock the doors. T to lock or When a door is locked, the inside door handle will not work. Cargo Door Relocking If the cargo door is open when the lock button is pressed on the door or the RKE transmitter, all doors will lock except the cargo door. The cargo door will lock immediately when it is closed or when the delayed locking feature functions. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 32 Keys, Doors, and Windows Delayed Locking Lockout Protection When locking the doors with the power lock switch and a door open, the doors will lock five seconds after the last door is closed. The horn chirps to signal that the delayed locking feature is in use. This feature protects you from locking the key in the vehicle when the key is in the ignition and a door is open. Pressing e or Q on the RKE transmitter will override the delayed locking feature and immediately lock all the doors. If the power lock switch is pressed when either the driver, passenger, or rear door is open, all the doors will lock and then the driver door will unlock. This feature does not include the side cargo door. This feature will not operate if the key is in the ignition. If the vehicle has an ambulance package, this feature is disabled. This feature can be programmed using the Driver Information Center (DIC). See “DELAY DOOR LOCK” in Vehicle Personalization 0 120. Safety Locks Automatic Door Locks The vehicle may have an automatic lock/unlock feature. This feature can be programmed using the Driver Information Center (DIC). See Vehicle Personalization 0 120. Security locks are located on the front portion of the 60/40 side swing-out door or the side sliding door. 60/40 Swing-Out Side Door — Driver Side Shown, Passenger Side Similar For the 60/40 side swing-out door, move the button to the right for the driver side door or to the left for the passenger side door to engage the security feature. Move the button to the left for the driver side door or to the right for the passenger side door to return the door locks to normal operation. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows Doors Side Door (60/40 Swing-Out) Side Sliding Door For the side sliding door, move the button up to engage the security feature. Move the button down to return the door locks to normal operation. To open the front portion of a 60/ 40 door from the inside, pull the handle toward you and push the door open. To open the front portion of a 60/ 40 door from the outside, pull out on the handle and open the door. 33 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 34 Keys, Doors, and Windows To open the rear portion of a 60/ 40 door from the outside, pull the handle on the side of the rear door and pull the door toward you. Sliding Door To close the 60/40 side doors, close the rear door first. Then close the front door. Check to make sure that both doors are completely closed. The swing-out doors have a check strap assembly in the door frame to keep the door from opening beyond 90 degrees. To open the door beyond 90 degrees, close the door partially, pull the check strap toward you and then open the door. When the door is closed, the check strap will automatically re-engage. To open the sliding side door from the outside, pull the handle toward the rear of the vehicle and slide the door open. To close the sliding side door from the outside, use the handle to slide the door toward the front of the vehicle. When the door is closed, it will be flush with the side of the body. To open the sliding side door from the inside, pull the handle toward the rear of the vehicle. Then, slide the door toward the rear of the vehicle. To close the sliding side door from the inside, grasp the handle and slide the door toward the front of the vehicle. Make sure the door is completely closed before driving away. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows Rear Doors Warning (Continued) { Warning Unlocked doors can be dangerous. . Passengers, especially children, can easily open the doors and fall out of a moving vehicle. The doors can be unlocked and opened while the vehicle is moving. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all passengers should wear seat belts properly and the doors should be locked whenever the vehicle is driven. . Young children who get into unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer (Continued) 35 permanent injuries or even death from heat stroke. Always lock the vehicle whenever leaving it. . Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening. To open the rear doors from the outside, pull the handle toward you to open the passenger side rear door first. To open the driver side rear door, pull the latch release at the inside edge of the door. To close the rear doors, close the driver side rear door first. Then close the passenger side rear door. Check to make sure both doors are completely closed. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 36 Keys, Doors, and Windows Vehicle Security This vehicle has theft-deterrent features; however, they do not make the vehicle impossible to steal. Vehicle Alarm System This vehicle has an anti-theft alarm system. Arming the Alarm System 1. Close the side door/rear doors and the hood. Turn off the vehicle. 2. Lock the vehicle in one of two ways: . Use the RKE transmitter. . With a door open, press the inside Q. 3. After 30 seconds the alarm system will arm. Pressing Q on the RKE transmitter a second time will bypass the 30-second delay and immediately arm the alarm system. The vehicle alarm system will not arm if the doors are locked with the key or the manual door lock. Unlocking the driver door with the key will not disarm the system or turn off the alarm. The alarm will also be activated if a passenger door, side door, rear door, or the hood is opened without first disarming the system. When the alarm is activated, the turn signals flash and the horn sounds for about 30 seconds. The alarm system will then re-arm to monitor for the next unauthorized event. How to Detect a Tamper Condition Disarming the Alarm System To disarm the alarm system or turn off the alarm if it has been activated: K on the RKE transmitter. . Press . Start the vehicle. To avoid setting off the alarm by accident: . Lock the vehicle after all occupants have left the vehicle and all doors are closed. . Always unlock a door with the RKE transmitter. If K is pressed and the horn chirps and the lights flash three times, the alarm was activated while the alarm system was armed. If the alarm system has been activated, and allowed to complete an event (approximately one minute), a message will appear on the Driver Information Center (DIC) the next time the vehicle is started. Theft Alarm Notification To enable e-mail or text notification, see “Theft Alarm Notification” in OnStar Security 0 351. Testing the Alarm To test the alarm: 1. Lower the driver window and open the driver door. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows 2. Press Q on the RKE transmitter. 3. Close the door and wait for a few seconds. 4. Reach in through the open window, unlock the door with the manual door lock, and open the door. This should set off the alarm. If the alarm does not sound when it should but the lamps flash, check to see if the horn works. The horn fuse may be blown. To replace the fuse, see Fuses and Circuit Breakers 0 264. Immobilizer See Radio Frequency Statement 0 345. Immobilizer Operation This vehicle is equipped with the PASS-Key® III+ (Personalized Automotive Security System) theft-deterrent system. PASS-Key III + is a passive theft deterrent system. The system is automatically armed when the key is removed from the ignition. You do not have to manually arm or disarm the system. The security light will come on if there is a problem with arming or disarming the theft-deterrent system. If the engine does not start and the security light comes on, the key may have a damaged transponder. Turn the ignition off and try again. If the engine still does not start, and the key appears to be undamaged, try another ignition key. If the engine still does not start with the other key, the vehicle needs service. If the vehicle does start, the first key may be faulty. See your dealer or a locksmith who can service the PASS-Key III+ to have a new key made. 37 It is possible for the PASS-Key III+ decoder to learn the transponder value of a new or replacement key. Up to eight keys may be programmed for the vehicle. This procedure is for learning additional keys only. If all the currently programmed keys are lost or do not operate, you must see your dealer or a locksmith who can service PASS-Key III+ to have keys made and programmed to the system. See your dealer or a locksmith who can service PASS-Key III+ to get a new key blank that is cut exactly as the ignition key that operates the system. To program the new key: 1. Verify the new key has stamped on it. 1 2. Insert the original, already programmed key into the ignition lock cylinder and start the engine. If the engine will not start, see your dealer for service. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 38 Keys, Doors, and Windows 3. After the engine has started, turn the ignition off and remove the key. 4. Insert the key to be programmed and turn the ignition on within 10 seconds of removing the previous key. The security message will turn off once the key has been programmed. It may not be apparent that the security message went on due to how quickly the key is programmed. 5. Repeat Steps 1–4 if additional keys are to be programmed. If you lose or damage a PASS-Key III+ key, see your dealer or a locksmith who can service PASS-Key III+ to have a new key made. Do not leave the key or device that disarms or deactivates the theft-deterrent system in the vehicle. Exterior Mirrors The mirrors can be manually folded in or out. Convex Mirrors On the lower portion of each mirror is an auxiliary convex mirror. A convex mirror's surface is curved so you can see more from the driver seat. The auxiliary convex mirrors can be adjusted manually by moving the mirror. { Warning A convex mirror can make things, like other vehicles, look farther away than they really are. If you cut too sharply into the next lane, you could hit a vehicle that is driving next to you. Check the inside mirror or glance over your shoulder before changing lanes. Trailer-Tow Mirrors If equipped, the lower portion of the driver and passenger side mirror is convex. A convex mirror's surface is curved so more can be seen from the driver seat. The convex mirror can be adjusted manually to the driver preferred position for better vision. Manual Mirrors Adjust the mirrors by moving the mirror up and down and left and right. Vehicles with towing mirrors can be adjusted manually for a clear view of the objects behind you. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows On the lower portion of each mirror there is an auxiliary convex mirror that can be adjusted manually to provide an extended field of view. Adjust the mirror angle by moving the knob in the desired direction. The auxiliary convex mirrors can only be adjusted manually. The mirrors can be manually folded in or out. Folding Mirrors Power Mirrors Manual Folding Mirrors The mirrors can be folded inward toward the vehicle to prevent damage when going through an automatic car wash. Push the mirror outward to return it to the original position. Side Blind Zone Alert The vehicle may have Side Blind Zone Alert. See Side Blind Zone Alert (SBZA) 0 202. Heated Mirrors If equipped with power mirrors, select each mirror by turning the knob clockwise for the passenger side mirror or counterclockwise for the driver side mirror. The center position is neutral. For vehicles with heated mirrors: 1 : Press to heat the mirrors. An indicator light in the button lights when the outside heated mirrors are activated. See “Rear Window Defogger” under Climate Control Systems 0 159. 39 Interior Mirrors Interior Rearview Mirrors Adjust the rearview mirror for a clear view of the area behind the vehicle. Do not spray glass cleaner directly on the mirror. Use a soft towel dampened with water. Manual Rearview Mirror Push the tab forward for daytime use and pull it rearward for nighttime use to avoid glare of the headlamps from behind. Backup Video Manual Mirror If equipped, this manual dimming mirror provides a camera view of the area behind the vehicle. The video display feature comes on when the vehicle is shifted in R (Reverse), and turns off when the vehicle is shifted out of R (Reverse). Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 40 Keys, Doors, and Windows Troubleshooting If the vehicle is in R (Reverse) and a blue screen is displayed in the mirror and then the display shuts off, see your dealer for service. See Rear Vision Camera (RVC) 0 198. Windows { Warning Never leave a child, a helpless adult, or a pet alone in a vehicle, especially with the windows closed in warm or hot weather. They can be overcome by the extreme heat and suffer permanent injuries or even death from heat stroke. Manual Windows Operate the manual windows by turning the hand crank on each door to raise or lower the side door windows. Power Windows { Warning Children could be seriously injured or killed if caught in the path of a closing window. Never leave keys in a vehicle with children. See Keys 0 25. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Keys, Doors, and Windows holding the switch. Press fully and release the switch marked AUTO to activate the express-down mode. This mode can be canceled at any time by pulling up on the switch. To open the window part way, lightly tap the switch until the window is at the desired position. 41 To close the window, pull the latch toward you and push down on the latch to lock it. Swing-Out Windows If equipped, power windows work when the ignition is on, in ACC/ ACCESSORY, or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 180. Rear Swing‐Out Windows Using the window switch, press to open or pull to close the window. The windows may be temporarily disabled if they are used repeatedly within a short time. Express-Down The driver window switch has an express-down feature that allows the window to be lowered without Side Swing-Out Window To open the side door swing-out window, pull up on the latch at the edge of the window. Swing the window out and push down on the latch to lock the window into place. The vehicle also has rear swing‐out windows. The rear swing-out windows work the same way as the side swing‐out window, but the latch is located at the bottom edge of the window. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 42 Keys, Doors, and Windows Enhanced Technology Glass The vehicle may be equipped with Enhanced Technology Glass (ETG). ETG is part of the overall occupant protection system on passenger and crew vans. ETG may help keep passengers sitting next to these fixed windows from being ejected through the glass in some, but not all crashes. Even with this glass, seat belts must still be worn at all times. For passenger and crew vans, use only ETG glass approved for the vehicle for replacement when damaged. The following table shows laminated glass location, based on vehicle model and options. Vehicle Configuration ETG Locations Passenger Vans with five or more seating positions Sliding door forward window (if equipped) and rear-most side windows Long Wheelbase Cargo Vans Rear-most side windows Crew Vans Sliding door forward window (if equipped) and rear-most side windows. Rear Windows Sun Visors Rear Side Door Windows (Cargo Van Only) To block out glare, swing down the sun visors. You can also swing them to the side. { Warning The vehicle may have a partition behind the front seats or vertical metal panels on the inside of the rear side door windows. These are part of the occupant protection system. Do not remove them. Visor Vanity Mirror The vehicle may have visor vanity mirrors, with or without lamps. Lift the mirror cover to turn the lamps on, if equipped. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Seats and Restraints Head Restraints Head Restraints . . . . . . . . . . . . . . . 44 Front Seats Seat Adjustment . . . . . . . . . . . . . . . 44 Power Seat Adjustment . . . . . . . . 44 Reclining Seatbacks . . . . . . . . . . . 45 Rear Seats Rear Seats . . . . . . . . . . . . . . . . . . . . 46 Seat Belts Seat Belts . . . . . . . . . . . . . . . . . . . . . How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . Lap-Shoulder Belt . . . . . . . . . . . . . Seat Belt Use During Pregnancy . . . . . . . . . . . . . . . . . . . . Seat Belt Extender . . . . . . . . . . . . . Safety System Check . . . . . . . . . . Seat Belt Care . . . . . . . . . . . . . . . . . Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . 50 51 53 57 58 58 58 59 Airbag System Airbag System . . . . . . . . . . . . . . . . . 60 Where Are the Airbags? . . . . . . . 62 When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 64 What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 65 How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . . . 65 What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . 65 Airbag On-Off Switch . . . . . . . . . . 67 Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . . . 70 Adding Equipment to the Airbag-Equipped Vehicle . . . . . 70 Airbag System Check . . . . . . . . . . 71 Replacing Airbag System Parts after a Crash . . . . . . . . . . . . . . . . . 71 Child Restraints Older Children . . . . . . . . . . . . . . . . . Infants and Young Children . . . . Child Restraint Systems . . . . . . . Where to Put the Restraint . . . . . Lower Anchors and Tethers for Children (LATCH System) . . . . Replacing LATCH System Parts After a Crash . . . . . . . . . . . . . . . . . Securing Child Restraints (With the Seat Belt in the Rear Seat) . . . . . . . . . . . . . . . . . . . 72 73 76 77 79 85 85 43 Securing Child Restraints (With the Seat Belt in the Front Seat) . . . . . . . . . . . . . . . . . . . 87 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 44 Seats and Restraints Head Restraints On vehicles with factory installed seats, the front seats have built-in head restraints that are not adjustable in the outboard seating positions. Front Seats Seat Adjustment { Warning You can lose control of the vehicle if you try to adjust a driver seat while the vehicle is moving. Adjust the driver seat only when the vehicle is not moving. To adjust the seat: 1. Lift the bar under the front edge of the seat cushion to unlock the seat. 2. Slide the seat to the desired position and release the bar. 3. Try to move the seat back and forth to be sure the seat is locked in place. Power Seat Adjustment { Warning The power seats will work with the ignition off. Children could operate the power seats and be injured. Never leave children alone in the vehicle. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Reclining Seatbacks { Warning If either seatback is not locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always push and pull on the seatbacks to be sure they are locked. To adjust a power seat, if available, use the controls on the front of the seat: . Move the center knob to the right or left to move the seat forward or rearward. . Move the center knob up or down to raise or lower the seat. . Move the right or left lever up or down to raise or lower the front or rear of the seat cushion. 45 2. Move the seatback to the desired position, and then release the lever to lock the seatback in place. 3. Push and pull on the seatback to make sure it is locked. To return the seatback to the upright position: 1. Lift the lever fully without applying pressure to the seatback, and the seatback will return to the upright position. 2. Push and pull on the seatback to make sure it is locked. { Warning Sitting in a reclined position when the vehicle is in motion can be dangerous. Even when buckled up, the seat belts cannot do their job. (Continued) To recline the seatback: 1. Lift the lever on the inboard side of the seat. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 46 Seats and Restraints Rear Seats Warning (Continued) Removing the Rear Seat The shoulder belt will not be against your body. Instead, it will be in front of you. In a crash, you could go into it, receiving neck or other injuries. The lap belt could go up over your abdomen. The belt forces would be there, not at your pelvic bones. This could cause serious internal injuries. For proper protection when the vehicle is in motion, have the seatback upright. Then sit well back in the seat and wear the seat belt properly. Disconnect the mini-latch plates for the lap-shoulder belts on the bench seat to be removed. Do not have a seatback reclined if the vehicle is moving. 1. To do this, press the tip of a key into the release hole of the seat belt buckle while pulling up on the seat belt. 2. Locate the pins. On a three-passenger seat there are two pins on the inboard sides of the rear seats. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints 47 The right side pin has a black cap with a white “R” marked on it. On a four-passenger seat, each half of the seat has a set of pins. The left side has a set marked “L”, and the right side has a set marked “R”. If the vehicle has floor mats, the pins are under a flap that has been cut into the mat. The left side pin has a gray cap with a black “L” marked on it. 3. If equipped, release the pin from the lock ring by pushing down on the top of the ring and lifting the lock tab from the ring. 4. Pull the pin handle up to disengage the pin from the retaining clip, and then pull the pin out. 5. Repeat this procedure for the other pins. 6. Pull the seat rearward about 5 cm (2 in), and then lift the seat from the floor rails. 7. Remove the seat from the vehicle. 8. For the second and third row seats, stow the seat belt latch by attaching the clip on the seat belt latch to the trim just inside the side door. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 48 Seats and Restraints Warning (Continued) injured. Be sure to lock the seat into place properly when installing it. { Warning For the last row of seats, stow the seat belt latch plate on the clip at the window trim. Roll the mini-latch into the seat belt webbing and then hook the seat belt latch plate on the clip. Reinstalling the Rear Seats { Warning A seat that is not locked into place properly can move around in a collision or sudden stop. People in the vehicle could be (Continued) A seat belt that is improperly routed, not properly attached, or twisted will not provide the protection needed in a crash. The person wearing the belt could be seriously injured. After raising the rear seatback, always check to be sure that the seat belts are properly routed and attached, and are not twisted. 1. Position the seat into the open slots in both rails. Push the seat forward in the rail, hooking both seat bases onto the pins inside of the rails. 2. Locate the hole in the rail to install the locking pins at the rear of the seat base. If the vehicle has floor mats, pull the flap that has been cut into the mat. 3. Insert the locking pins into the seat base and push the seat to line up the pins with the base. On a three-passenger seat, the pin with the black cap marked “R” must be installed on the right side and the pin with the gray cap marked “L” must be installed on the left side. On a four-passenger seat, the pins marked “R” must be installed on the half of the seat on the right side. The pins marked “L” must be installed on the half of the seat on the left side. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints 49 10. Connect the mini-latch plates for the lap-shoulder belts by inserting the latch plates into the mini-buckles attached at the outboard positions of the bench seat. Do not twist the belts. 11. Check that all locking pins are locked into place before operating the vehicle. 4. Push the pin(s) marked “R” down until they are in the retaining clip. If equipped with a locking ring, ensure the ring is open, place the pin inside the ring, and secure the pin with the lock ring. 6. Push the pin(s) marked “L” down until they are in the retaining clip. If equipped with a locking ring, ensure the ring is open, place the pin inside the ring, and secure the pin with the lock ring. 5. Pull on the pin to ensure the lock ring is closed. 7. Pull on the pin to ensure the lock ring is closed. 8. If the vehicle has a floor mat, put the flap back to its original position. 9. Repeat this procedure for the other seat base. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 50 Seats and Restraints Seat Belts This section describes how to use seat belts properly, and some things not to do. { Warning Do not let anyone ride where a seat belt cannot be worn properly. In a crash, if you or your passenger(s) are not wearing seat belts, injuries can be much worse than if you are wearing seat belts. You can be seriously injured or killed by hitting things inside the vehicle harder or by being ejected from the vehicle. In addition, anyone who is not buckled up can strike other passengers in the vehicle. It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a collision, passengers riding in these areas are more likely to be seriously injured or killed. Do not allow (Continued) Warning (Continued) passengers to ride in any area of the vehicle that is not equipped with seats and seat belts. Always wear a seat belt, and check that all passenger(s) are restrained properly too. This vehicle has indicators as a reminder to buckle the seat belts. See Seat Belt Reminders 0 105. Why Seat Belts Work When riding in a vehicle, you travel as fast as the vehicle does. If the vehicle stops suddenly, you keep going until something stops you. It could be the windshield, the instrument panel, or the seat belts! When you wear a seat belt, you and the vehicle slow down together. There is more time to stop because you stop over a longer distance and, when worn properly, your strongest bones take the forces from the seat belts. That is why wearing seat belts makes such good sense. Questions and Answers About Seat Belts Q: Will I be trapped in the vehicle after a crash if I am wearing a seat belt? A: You could be — whether you are wearing a seat belt or not. Your chance of being conscious during and after a crash, so you can unbuckle and get out, is much greater if you are belted. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Q: If my vehicle has airbags, why should I have to wear seat belts? A: Airbags are supplemental systems only. They work with seat belts — not instead of them. Whether or not an airbag is provided, all occupants still have to buckle up to get the most protection. Also, in nearly all states and in all Canadian provinces, the law requires wearing seat belts. It is very important for all occupants to buckle up. Statistics show that unbelted people are hurt more often in crashes than those who are wearing seat belts. . Wear the shoulder belt over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. The shoulder belt locks if there is a sudden stop or crash. { Warning You can be seriously injured, or even killed, by not wearing your seat belt properly. Follow these rules for everyone's protection. There are additional things to know about seat belts and children, including smaller children and infants. If a child will be riding in the vehicle, see Older Children 0 72 or Infants and Young Children 0 73. Review and follow the rules for children in addition to the following rules. this applies force to the strong pelvic bones and you would be less likely to slide under the lap belt. If you slid under it, the belt would apply force on your abdomen. This could cause serious or even fatal injuries. There are important things to know about wearing a seat belt properly. How to Wear Seat Belts Properly . Sit up straight and always keep your feet on the floor in front of you (if possible). . Always use the correct buckle for your seating position. . Wear the lap part of the belt low and snug on the hips, just touching the thighs. In a crash, 51 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 52 Seats and Restraints Always use the correct buckle for your seating position. Never allow the lap or shoulder belt to become loose or twisted. Never wear the shoulder belt under both arms or behind your back. Never route the lap or shoulder belt over an armrest. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Lap-Shoulder Belt All seating positions in the vehicle have a lap-shoulder belt. If you are using a rear seating position with a detachable seat belt and the seat belt is not attached, see “Reinstalling the Rear Seats” under Rear Seats 0 46 for instructions on reconnecting the seat belt to the mini-buckle. If the shoulder portion of a passenger belt is pulled out all the way, the child restraint locking feature may be engaged. If this happens, let the belt go back all the way and start again. The following instructions explain how to wear a lap-shoulder belt properly. 53 Position the release button on the buckle so that the seat belt could be quickly unbuckled if necessary. 4. If equipped with a shoulder belt height adjuster, move it to the height that is right for you. See “Seat belt Height Adjuster” later in this section for instructions on use and important safety information. 1. Adjust the seat, if the seat is adjustable, so you can sit up straight. To see how, see “Seats” in the Index. 2. Pick up the latch plate and pull the belt across you. Do not let it get twisted. The lap-shoulder belt may lock if you pull the belt across you very quickly. If this happens, let the belt go back slightly to unlock it. Then pull the belt across you more slowly. 3. Push the latch plate into the buckle until it clicks. Pull up on the latch plate to make sure it is secure. If the belt is not long enough, see Seat Belt Extender 0 58. 5. To make the lap part tight, pull up on the shoulder belt. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 54 Seats and Restraints It may be necessary to pull stitching on the seat belt through the latch plate to fully tighten the lap belt on smaller occupants. retractor may lock and cannot be pulled out. If this happens, pull the seat belt straight out firmly to unlock the webbing, and then release it. If the webbing is still locked in the retractor, see your dealer. Before a door is closed, be sure the seat belt is out of the way. If a door is slammed against a seat belt, damage can occur to both the seat belt and the vehicle. Seat Belt Height Adjuster The vehicle has a seat belt height adjuster for the driver and front outboard passenger positions. To unlatch the belt, push the button on the buckle. The belt should return to its stowed position. Slide the latch plate up the seat belt webbing when the seat belt is not in use. The latch plate should rest on the stitching on the seat belt, near the guide loop on the side wall. Always stow the seat belt slowly. If the seat belt webbing returns quickly to the stowed position, the Adjust the height so the shoulder portion of the belt is on the shoulder and not falling off of it. The belt should be close to, but not contacting, the neck. Improper shoulder belt height adjustment could reduce the effectiveness of the seat belt in a crash. See How to Wear Seat Belts Properly 0 51. Squeeze both sides of the release button and pull outward. Then move the height adjuster up or down to the desired position and release the button. After the adjuster is set to the desired position, try to move it up or down without squeezing the release button to make sure it has locked into position. Seat Belt Pretensioners If the vehicle has seat-mounted side impact airbags and roof-rail airbags, it also has seat belt pretensioners for the front outboard occupants. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Although the seat belt pretensioners cannot be seen, they are part of the seat belt assembly. They can help tighten the seat belts during the early stages of a moderate to severe frontal, near frontal, or rear crash if the threshold conditions for pretensioner activation are met. And, if the vehicle has roof-rail airbags, seat belt pretensioners can help tighten the seat belts in a side crash or a rollover event. older children who have outgrown booster seats and for some adults. When installed and properly adjusted, the comfort guide positions the shoulder belt away from the neck and head. Adjustable comfort guides are available through your dealer for the left rear outboard seating positions of the three-passenger bench seats and for the outboard seating positions of the four-passenger bench seats. For these seating positions, the adjustable comfort guide attaches to a loop on the outboard side of the seatback. Pretensioners work only once. If the pretensioners activate in a crash, the pretensioners and probably other parts of the vehicle’s seat belt system will need to be replaced. See Replacing Seat Belt System Parts after a Crash 0 59. Do not sit on the outboard seat belt while entering or exiting the vehicle or at any time while sitting in the seat. Sitting on the seat belt can damage the webbing and hardware. Rear Seat Belt Comfort Guides This vehicle may have rear seat belt comfort guides. The guides may provide added seat belt comfort for 55 The comfort guides for the right rear outboard seating positions of three-passenger bench seats are stored in a pocket on the side of the seatback. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 56 Seats and Restraints Comfort Guide Installation and Removal (Pocket Style) 3. Be sure that the belt is not twisted and it lies flat. The elastic cord must be behind the belt with the plastic guide on the front. To install: { Warning 2. Place the guide over the belt, and insert the two edges of the belt into the slots of the guide. 1. Locate the guide in a pocket on the side of the seatback. A seat belt that is not properly worn may not provide the protection needed in a crash. The person wearing the belt could be seriously injured. The shoulder belt should go over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Comfort Guide Installation and Removal (Adjustable Style) { Warning 4. Buckle, position, and release the seat belt as described previously in this section. Make sure that the shoulder belt crosses the shoulder. The belt should be close to, but not contacting, the neck. To remove and store the comfort guide, squeeze the belt edges together so that the seat belt can be removed from the guide. Slide the guide back into its storage pocket on the side of the seatback. A seat belt that is not properly worn may not provide the protection needed in a crash. The person wearing the belt could be seriously injured. The shoulder belt should go over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. 57 Adjustable comfort guides are available through your dealer for the left rear outboard seating positions of the three-passenger bench seats and for the outboard seating positions of the four-passenger bench seats. Instructions are included with the guides. Seat Belt Use During Pregnancy Seat belts work for everyone, including pregnant women. Like all occupants, they are more likely to be seriously injured if they do not wear seat belts. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 58 Seats and Restraints Seat Belt Extender If the vehicle's seat belt will fasten around you, you should use it. A pregnant woman should wear a lap-shoulder belt, and the lap portion should be worn as low as possible, below the rounding, throughout the pregnancy. The best way to protect the fetus is to protect the mother. When a seat belt is worn properly, it is more likely that the fetus will not be hurt in a crash. For pregnant women, as for anyone, the key to making seat belts effective is wearing them properly. But if a seat belt is not long enough, your dealer will order you an extender. When you go in to order it, take the heaviest coat you will wear, so the extender will be long enough for you. To help avoid personal injury, do not let someone else use it, and use it only for the seat it is made to fit. The extender has been designed for adults. Never use it for securing child restraints. For more information on the proper use and fit of seat belt extenders see the instruction sheet that comes with the extender. seat belt system from performing properly. See your dealer to have it repaired. Torn, frayed, or twisted seat belts may not protect you in a crash. Torn or frayed seat belts can rip apart under impact forces. If a belt is torn or frayed, have it replaced immediately. If a belt is twisted, it may be possible to untwist by reversing the latch plate on the webbing. If the twist cannot be corrected, ask your dealer to fix it. Make sure the seat belt reminder light is working. See Seat Belt Reminders 0 105. Keep seat belts clean and dry. See Seat Belt Care 0 58. Safety System Check Seat Belt Care Periodically check the seat belt reminder, seat belts, buckles, latch plates, retractors, shoulder belt height adjusters (if equipped), and seat belt anchorages to make sure they are all in working order. Look for any other loose or damaged seat belt system parts that might keep a Keep belts clean and dry. Seat belts should be properly cared for and maintained. Seat belt hardware should be kept dry and free of dust or debris. As necessary, exterior hard surfaces and seat belt webbing may be lightly cleaned with mild soap and water. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Ensure there is not excessive dust or debris in the mechanism. If dust or debris exists in the system please see the dealer. Parts may need to be replaced to ensure proper functionality of the system. { Warning Do not bleach or dye seat belt webbing. It may severely weaken the webbing. In a crash, they might not be able to provide adequate protection. Clean and rinse seat belt webbing only with mild soap and lukewarm water. Allow the webbing to dry. Replacing Seat Belt System Parts after a Crash { Warning A crash can damage the seat belt system in the vehicle. A damaged seat belt system may not properly protect the person using it, resulting in serious injury or even death in a crash. To help make sure the seat belt systems are working properly after a crash, have them inspected and any necessary replacements made as soon as possible. After a minor crash, replacement of seat belts may not be necessary. But the seat belt assemblies that were used during any crash may have been stressed or damaged. See your dealer to have the seat belt assemblies inspected or replaced. 59 New parts and repairs may be necessary even if the seat belt system was not being used at the time of the crash. Have the seat belt pretensioners checked if the vehicle has been in a crash, or if the airbag readiness light stays on after you start the vehicle or while you are driving. See Airbag Readiness Light 0 105. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 60 Seats and Restraints Airbag System The vehicle has the following airbag: . A frontal airbag for the driver . A roof-rail airbag for the driver and the passenger seated directly behind the driver on vans with two row seating passengers seated directly behind the front outboard passenger on vans with three or more seating rows . A roof-rail airbag for the front outboard passenger and the passenger seated directly behind the front outboard passenger on vans with two row seating If the van is equipped with a sliding door, the roof-rail airbag for the front outboard passenger is separate from the roof-rail airbag for the second and third row passengers seated directly behind the front outboard passenger. If the van is equipped with a 60/40 swing-out door, a single roof-rail airbag covers all three seating positions. The vehicle may have the following airbags: . A frontal airbag for the front outboard passenger . A seat-mounted side impact airbag for the driver . A seat-mounted side impact airbag for the front outboard passenger If the van is equipped with a sliding door, the roof-rail airbag for the front outboard passenger is separate from the roof-rail airbag for the passenger seated directly behind the front outboard passenger. If the van is equipped with a 60/40 swing-out door, a single roof-rail airbag covers both seating positions. Seat-mounted side impact airbags are only available on vehicles equipped with roof-rail airbags. . A roof-rail airbag for the driver on vans with single row seating . A roof-rail airbag for the front outboard passenger on vans with single row seating . A roof-rail airbag for the driver and the second and third row passengers seated directly behind the driver on vans with three or more seating rows . A roof-rail airbag for the front outboard passenger and the second and third row Additionally: . Vehicles that have a raised or modified roof — such as school buses, ambulances, vehicles with adaptive equipment for mobility, and recreational vehicles — may or may not be equipped with roof-rail airbags. . Vehicles with a GVWR above 4 536 kg (10,000 lb) are not equipped with roof-rail airbags. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints All vehicle airbags have the word AIRBAG on the trim or on an attached label near the deployment opening. For frontal airbags, the word AIRBAG is on the center of the steering wheel for the driver and on the instrument panel for the front outboard passenger. For seat-mounted side impact airbags, the word AIRBAG is on the side of the seatback closest to the door. For roof-rail airbags, the word AIRBAG is on the ceiling or trim. Airbags are designed to supplement the protection provided by seat belts. Even though today’s airbags are also designed to help reduce the risk of injury from the force of an inflating airbag, all airbags must inflate very quickly to do their job. Here are the most important things to know about the airbag system: 61 { Warning { Warning You can be severely injured or killed in a crash if you are not wearing your seat belt, even with airbags. Airbags are designed to work with seat belts, not replace them. Also, airbags are not designed to inflate in every crash. In some crashes seat belts are the only restraint. See When Should an Airbag Inflate? 0 64. Because airbags inflate with great force and faster than the blink of an eye, anyone who is up against, or very close to, any airbag when it inflates can be seriously injured or killed. Do not sit unnecessarily close to any airbag, as you would be if sitting on the edge of the seat or leaning forward. Seat belts help keep you in position before and during a crash. Always wear a seat belt, even with airbags. The driver should sit as far back as possible while still maintaining control of the vehicle. The seat belts and the front outboard passenger airbags are most effective when you are sitting well back and upright in the seat with both feet on the floor. (Continued) Wearing your seat belt during a crash helps reduce your chance of hitting things inside the vehicle or being ejected from it. Airbags are “supplemental restraints” to the seat belts. Everyone in the vehicle should wear a seat belt properly, whether or not there is an airbag for that person. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 62 Seats and Restraints Warning (Continued) Occupants should not lean on or sleep against the door or side windows in seating positions with seat-mounted side impact airbags and/or roof-rail airbags. { Warning There is an airbag readiness light on the instrument panel, which shows the airbag symbol. The system checks the airbag electrical system for malfunctions. The light tells you if there is an electrical problem. See Airbag Readiness Light 0 105. Where Are the Airbags? Children who are up against, or very close to, any airbag when it inflates can be seriously injured or killed. Always secure children properly in the vehicle. To read how, see Older Children 0 72 or Infants and Young Children 0 73. If the vehicle has a front outboard passenger frontal airbag, it is in the passenger side instrument panel. The driver frontal airbag is in the center of the steering wheel. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Driver Side Shown, Passenger Side Similar If the vehicle has seat-mounted side impact airbags for the driver and front outboard passenger, they are in the sides of the seatbacks closest to the door. Driver Side Shown, Passenger Side Similar If the vehicle has a single seating row and it has roof-rail airbags for the driver and front outboard passenger, the roof-rail airbags are in the ceiling above the side windows. 63 Driver Side Shown, Passenger Side Similar If the vehicle has two seating rows, roof-rail airbags for the driver, front outboard passenger, and second row outboard passengers are in the ceiling above the side windows. If the vehicle has three or more seating rows, roof-rail airbags for the driver, front outboard passenger, and second and third row outboard passengers are in the ceiling above the side windows. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 64 Seats and Restraints { Warning If something is between an occupant and an airbag, the airbag might not inflate properly or it might force the object into that person causing severe injury or even death. The path of an inflating airbag must be kept clear. Do not put anything between an occupant and an airbag, and do not attach or put anything on the steering wheel hub or on or near any other airbag covering. Do not use seat accessories that block the inflation path of a seat-mounted side impact airbag. Never secure anything to the roof of a vehicle with roof-rail airbags by routing a rope or tie‐down through any door or window opening. If you do, the path of an inflating roof-rail airbag will be blocked. When Should an Airbag Inflate? It depends largely on what you hit, the direction of the impact, and how quickly the vehicle slows down. This vehicle is equipped with one or more airbags. See Airbag System 0 60. Airbags are designed to inflate if the impact exceeds the specific airbag system's deployment threshold. Deployment thresholds are used to predict how severe a crash is likely to be in time for the airbags to inflate and help restrain the occupants. The vehicle has electronic sensors which help the airbag system determine the severity of the impact. Deployment thresholds can vary with specific vehicle design. Frontal airbags may inflate at different crash speeds depending on whether the vehicle hits an object straight on or at an angle, and whether the object is fixed or moving, rigid or deformable, narrow or wide. Frontal airbags are designed to inflate in moderate to severe frontal or near-frontal crashes to help reduce the potential for severe injuries mainly to the driver or front outboard passenger head and chest. Whether the frontal airbags will or should deploy is not based primarily on how fast the vehicle is traveling. Frontal airbags are not intended to inflate during vehicle rollovers, rear impacts, or in many side impacts. Seat-mounted side impact airbags, if equipped, are designed to inflate in moderate to severe side crashes depending on the location of the impact. Seat-mounted side impact airbags are not designed to inflate in frontal impacts, near-frontal impacts, rollovers, or rear impacts. A seat-mounted side impact airbag is intended to inflate on the side of the vehicle that is struck. The vehicle may or may not be equipped with roof-rail airbags. Roof-rail airbags are designed to inflate in moderate to severe side Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints crashes depending on the location of the impact. In addition, these roof-rail airbags are designed to inflate during a rollover. Roof-rail airbags are not designed to inflate in frontal, near-frontal, or rear impacts. All roof-rail airbags will inflate when either side of the vehicle is struck or if the sensing system predicts that the vehicle is about to roll over on its side. In any particular crash, no one can say whether an airbag should have inflated simply because of the vehicle damage or repair costs. What Makes an Airbag Inflate? In a deployment event, the sensing system sends an electrical signal triggering a release of gas from the inflator. Gas from the inflator fills the airbag causing the bag to break out of the cover. The inflator, the airbag, and related hardware are all part of the airbag module. For airbag locations, see Where Are the Airbags? 0 62. 65 How Does an Airbag Restrain? not toward those airbags. See When Should an Airbag Inflate? 0 64. In moderate to severe frontal or near frontal collisions, even belted occupants can contact the steering wheel or the instrument panel. In moderate to severe side collisions, even belted occupants can contact the inside of the vehicle. Airbags should never be regarded as anything more than a supplement to seat belts. Airbags supplement the protection provided by seat belts by distributing the force of the impact more evenly over the occupant's body. After frontal and seat-mounted side impact airbags (if equipped) inflate, they quickly deflate, so quickly that some people may not even realize the airbags inflated. Roof-rail airbags (if equipped) may still be at least partially inflated for some time after they inflate. Some components of the airbag module may be hot for several minutes. For location of the airbags, see Where Are the Airbags? 0 62. Rollover capable roof-rail airbags are designed to help contain the head and chest of occupants in the outboard seating positions in the first, second, and third rows, if equipped. The rollover capable roof-rail airbags are designed to help reduce the risk of full or partial ejection in rollover events, although no system can prevent all such ejections. But airbags would not help in many types of collisions, primarily because the occupant's motion is What Will You See after an Airbag Inflates? The parts of the airbag that come into contact with you may be warm, but not too hot to touch. There may be some smoke and dust coming from the vents in the deflated airbags. Airbag inflation does not prevent the driver from seeing out of Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 66 Seats and Restraints the windshield or being able to steer the vehicle, nor does it prevent people from leaving the vehicle. { Warning When an airbag inflates, there may be dust in the air. This dust could cause breathing problems for people with a history of asthma or other breathing trouble. To avoid this, everyone in the vehicle should get out as soon as it is safe to do so. If you have breathing problems but cannot get out of the vehicle after an airbag inflates, then get fresh air by opening a window or a door. If you experience breathing problems following an airbag deployment, you should seek medical attention. The vehicle has a feature that may automatically unlock the doors (if equipped with power door locks), turn on the interior lamps and hazard warning flashers, and shut off the fuel system after the airbags inflate. The feature may also activate, without airbag inflation, after an event that exceeds a predetermined threshold. After turning the ignition off and then on again, the fuel system will return to normal operation; the doors can be locked, the interior lamps can be turned off, and the hazard warning flashers can be turned off using the controls for those features. If any of these systems are damaged in the crash they may not operate as normal. { Warning A crash severe enough to inflate the airbags may have also damaged important functions in the vehicle, such as the fuel system, brake and steering systems, etc. Even if the vehicle appears to be drivable after a moderate crash, there may be concealed damage that could make it difficult to safely operate the vehicle. (Continued) Warning (Continued) Use caution if you should attempt to restart the engine after a crash has occurred. In many crashes severe enough to inflate the airbag, windshields are broken by vehicle deformation. Additional windshield breakage may also occur from the front outboard passenger airbag. . Airbags are designed to inflate only once. After an airbag inflates, you will need some new parts for the airbag system. If you do not get them, the airbag system will not be there to help protect you in another crash. A new system will include airbag modules and possibly other parts. The service manual for the vehicle covers the need to replace other parts. . The vehicle has a crash sensing and diagnostic module which records information after a crash. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints 67 See Vehicle Data Recording and Privacy 0 347 and Event Data Recorders 0 347. . Let only qualified technicians work on the airbag systems. Improper service can mean that an airbag system will not work properly. See your dealer for service. Airbag On-Off Switch If the instrument panel has one of the switches pictured in the following illustrations, the vehicle has an airbag on-off switch that you can use to manually turn on or off the front outboard passenger airbag. No other airbag is affected by the airbag on-off switch. United States Canada and Mexico This switch should only be turned to the OFF position if the person in the front outboard passenger position is a member of a passenger risk group identified by the national government as follows: Infant. An infant (less than 1 year old) must ride in the front seat because: . My vehicle has no rear seat; . My vehicle has a rear seat too small to accommodate a rear-facing infant seat; or Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 68 . Seats and Restraints The infant has a medical condition which, according to the infant's physician, makes it necessary for the infant to ride in the front seat so that the driver can constantly monitor the child's condition. Child age 1 to 12. A child age 1 to 12 must ride in the front seat because: . My vehicle has no rear seat; . . Although children ages 1 to 12 ride in the rear seat(s) whenever possible, children ages 1 to 12 sometimes must ride in the front because no space is available in the rear seat(s) of my vehicle; or The child has a medical condition which, according to the child's physician, makes it necessary for the child to ride in the front seat so that the driver can constantly monitor the child's condition. Medical Condition. A passenger has a medical condition which, according to his or her physician: . Causes the passenger airbag to pose a special risk for the passenger; and . Makes the potential harm from the passenger airbag in a crash greater than the potential harm from turning off the airbag and allowing the passenger, even if belted, to hit the instrument panel or windshield in a crash. Warning (Continued) passenger frontal airbag unless the person sitting there is in a risk group. { Warning If the front outboard passenger frontal airbag is turned off for a person who is not in a risk group identified by the national government, that person will not have the extra protection of an airbag. In a crash, the airbag will not be able to inflate and help protect the person sitting there. Do not turn off the front outboard (Continued) United States Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints { Warning If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. For example, the front outboard passenger frontal airbag could inflate even though the airbag on-off switch is turned off. Canada and Mexico To turn off the front outboard passenger frontal airbag, insert the ignition key into the airbag on-off switch, push in, and move the switch to the OFF position. The airbag OFF light will come on and stay on to let you know the front outboard passenger airbag is off. See Airbag On-Off Light 0 106. The front outboard passenger airbag will remain off until you turn it back on again. To help avoid injury to yourself or others, have the vehicle serviced right away. See Airbag Readiness Light 0 105 for more information, including important safety information. United States 69 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 70 Seats and Restraints places around the vehicle. Your dealer and the service manual have information about servicing the vehicle and the airbag system. To purchase a service manual, see Publication Ordering Information 0 344. { Warning Canada and Mexico To turn the front outboard passenger airbag on again, insert the ignition key into the airbag on-off switch, push in, and move the switch to the ON position. The front outboard passenger frontal airbag is now enabled, and may inflate. See Airbag On-Off Light 0 106. For up to 10 seconds after the vehicle is turned off and the battery is disconnected, an airbag can still inflate during improper service. You can be injured if you are close to an airbag when it inflates. Avoid yellow connectors. They are probably part of the airbag system. Be sure to follow proper service procedures, and make sure the person performing work for you is qualified to do so. Adding Equipment to the Airbag-Equipped Vehicle Adding accessories that change the vehicle's frame, bumper system, height, front end, or side sheet metal may keep the airbag system from working properly. The operation of the airbag system can also be affected by changing, including improperly repairing or replacing, any parts of the following: . Airbag system, including airbag modules, front or side impact sensors, sensing and diagnostic module, or airbag wiring . Front seats, including stitching, seams or zippers . Seat belts . Steering wheel, instrument panel, ceiling trim, or pillar garnish trim Servicing the Airbag-Equipped Vehicle . Inner door seals, including speakers Airbags affect how the vehicle should be serviced. There are parts of the airbag system in several Your dealer and the service manual have information about the location of the airbag modules and sensors, Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints sensing and diagnostic module, and airbag wiring along with the proper replacement procedures. If the vehicle has rollover roof-rail airbags, see Different Size Tires and Wheels 0 287 for additional important information. If the vehicle must be modified because you have a disability and have questions about whether the modifications will affect the vehicle's airbag system, or if you have questions about whether the airbag system will be affected if the vehicle is modified for any other reason, call Customer Assistance. See Customer Assistance Offices 0 337. Airbag System Check The airbag system does not need regularly scheduled maintenance or replacement. Make sure the airbag readiness light is working. See Airbag Readiness Light 0 105. Caution If an airbag covering is damaged, opened, or broken, the airbag may not work properly. Do not open or break the airbag coverings. If there are any opened or broken airbag coverings, have the airbag covering and/or airbag module replaced. For the location of the airbags, see Where Are the Airbags? 0 62. See your dealer for service. Replacing Airbag System Parts after a Crash { Warning A crash can damage the airbag systems in the vehicle. A damaged airbag system may not properly protect you and your passenger(s) in a crash, resulting in serious injury or even death. To (Continued) 71 Warning (Continued) help make sure the airbag systems are working properly after a crash, have them inspected and any necessary replacements made as soon as possible. If an airbag inflates, you will need to replace airbag system parts. See your dealer for service. If the airbag readiness light stays on after the vehicle is started or comes on when you are driving, the airbag system may not work properly. Have the vehicle serviced right away. See Airbag Readiness Light 0 105. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 72 Seats and Restraints Child Restraints Older Children Older children who have outgrown booster seats should wear the vehicle’s seat belts. The manufacturer instructions that come with the booster seat state the weight and height limitations for that booster. Use a booster seat with a lap-shoulder belt until the child passes the fit test below: . Sit all the way back on the seat. Do the knees bend at the seat edge? If yes, continue. If no, return to the booster seat. . Buckle the lap-shoulder belt. Does the shoulder belt rest on the shoulder? If yes, continue. If no, try using the rear seat belt comfort guide, if available. See “Rear Seat Belt Comfort Guides” under Lap-Shoulder Belt 0 53. If a comfort guide is not available, or if the shoulder belt still does not rest on the shoulder, then return to the booster seat. . Does the lap belt fit low and snug on the hips, touching the thighs? If yes, continue. If no, return to the booster seat. . Can proper seat belt fit be maintained for the length of the trip? If yes, continue. If no, return to the booster seat. Q: What is the proper way to wear seat belts? A: An older child should wear a lap-shoulder belt and get the additional restraint a shoulder belt can provide. The shoulder belt should not cross the face or neck. The lap belt should fit snugly below the hips, just touching the top of the thighs. This applies belt force to the child's pelvic bones in a crash. It should never be worn over the abdomen, which could cause severe or even fatal internal injuries in a crash. Also see “Rear Seat Belt Comfort Guides” under Lap-Shoulder Belt 0 53. According to accident statistics, children are safer when properly restrained in a rear seating position. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints In a crash, children who are not buckled up can strike other people who are buckled up, or can be thrown out of the vehicle. Older children need to use seat belts properly. 73 Warning (Continued) That could cause serious or fatal injuries. The shoulder belt should go over the shoulder and across the chest. { Warning Never allow more than one child to wear the same seat belt. The seat belt cannot properly spread the impact forces. In a crash, they can be crushed together and seriously injured. A seat belt must be used by only one person at a time. { Warning Never allow a child to wear the seat belt with the shoulder belt behind their back. A child can be seriously injured by not wearing the lap-shoulder belt properly. In a crash, the child would not be restrained by the shoulder belt. The child could move too far forward increasing the chance of head and neck injury. The child might also slide under the lap belt. The belt force would then be applied right on the abdomen. (Continued) Infants and Young Children Everyone in a vehicle needs protection! This includes infants and all other children. Neither the distance traveled nor the age and size of the traveler changes the Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 74 Seats and Restraints need, for everyone, to use safety restraints. In fact, the law in every state in the United States and in every Canadian province says children up to some age must be restrained while in a vehicle. { Warning Children can be seriously injured or strangled if a shoulder belt is wrapped around their neck. The shoulder belt can tighten but cannot be loosened if it is locked. The shoulder belt locks when it is pulled all the way out of the retractor. It unlocks when the shoulder belt is allowed to go all the way back into the retractor, but it cannot do this if it is wrapped around a child’s neck. If the shoulder belt is locked and tightened around a child’s neck, the only way to loosen the belt is to cut it. (Continued) Warning (Continued) Never leave children unattended in a vehicle and never allow children to play with the seat belts. Warning (Continued) infant will suddenly become a 110 kg (240 lb) force on a person's arms. An infant or child should be secured in an appropriate restraint. Every time infants and young children ride in vehicles, they should have the protection provided by appropriate child restraints. Neither the vehicle's seat belt system nor its airbag system is designed for them. Children who are not restrained properly can strike other people, or can be thrown out of the vehicle. { Warning Never hold an infant or a child while riding in a vehicle. Due to crash forces, an infant or a child will become so heavy it is not possible to hold it during a crash. For example, in a crash at only 40 km/h (25 mph), a 5.5 kg (12 lb) (Continued) { Warning Children who are up against, or very close to, any airbag when it inflates can be seriously injured (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Warning (Continued) or killed. Never put a rear-facing child restraint in the front outboard seat. Secure a rear-facing child restraint in a rear seat. It is also better to secure a forward-facing child restraint in a rear seat. If you must secure a forward-facing child restraint in the front outboard seat, always move the front passenger seat as far back as it will go. Child restraints are devices used to restrain, seat, or position children in the vehicle and are sometimes called child seats or car seats. There are three basic types of child restraints: . Forward-facing child restraints . Rear-facing child restraints . Belt-positioning booster seats The proper child restraint for your child depends on their size, weight, and age, and also on whether the child restraint is compatible with the vehicle in which it will be used. For each type of child restraint, there are many different models available. When purchasing a child restraint, be sure it is designed to be used in a motor vehicle. If it is, the restraint will have a label saying that it meets federal motor vehicle safety standards. The restraint manufacturer's instructions that come with the restraint state the weight and height limitations for a particular child restraint. In addition, 75 there are many kinds of restraints available for children with special needs. { Warning To reduce the risk of neck and head injury in a crash, infants and toddlers should be secured in a rear-facing child restraint until age two, or until they reach the maximum height and weight limits of their child restraint. { Warning A young child's hip bones are still so small that the vehicle's regular seat belt may not remain low on the hip bones, as it should. Instead, it may settle up around the child's abdomen. In a crash, the belt would apply force on a body area that is unprotected by any bony structure. This alone could cause serious or fatal (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 76 Seats and Restraints Warning (Continued) injuries. To reduce the risk of serious or fatal injuries during a crash, young children should always be secured in appropriate child restraints. The harness system holds the infant in place and, in a crash, acts to keep the infant positioned in the restraint. Child Restraint Systems Booster Seats Forward-Facing Child Restraint A forward-facing child restraint provides restraint for the child's body with the harness. Rear-Facing Infant Restraint A rear-facing child restraint provides restraint with the seating surface against the back of the infant. A belt-positioning booster seat is used for children who have outgrown their forward-facing child restraint. Boosters are designed to improve the fit of the vehicle's seat belt system until the child is large enough for the vehicle seat belts to fit properly without a booster seat. See the seat belt fit test in Older Children 0 72. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Securing an Add-On Child Restraint in the Vehicle { Warning A child can be seriously injured or killed in a crash if the child restraint is not properly secured in the vehicle. Secure the child restraint properly in the vehicle using the vehicle’s seat belt or LATCH system, following the instructions that came with that child restraint and the instructions in this manual. To help reduce the chance of injury, the child restraint must be secured in the vehicle. Child restraints must be secured in vehicle seats by lap belts or the lap belt portion of a lap-shoulder belt, or by the LATCH system. See Lower Anchors and Tethers for Children (LATCH System) 0 79 for more information. Children can be endangered in a crash if the child restraint is not properly secured in the vehicle. When securing an add-on child restraint, refer to the instructions that come with the restraint which may be on the restraint itself or in a booklet, or both, and to this manual. The child restraint instructions are important, so if they are not available, obtain a replacement copy from the manufacturer. Keep in mind that an unsecured child restraint can move around in a collision or sudden stop and injure people in the vehicle. Be sure to properly secure any child restraint in the vehicle — even when no child is in it. In some areas of the United States and Canada, Certified Child Passenger Safety Technicians (CPSTs) are available to inspect and demonstrate how to correctly use and install child restraints. In the U.S., refer to the National Highway Traffic Safety Administration (NHTSA) website to locate the nearest child safety seat inspection station. For CPST 77 availability in Canada, check with Transport Canada or the Provincial Ministry of Transportation office. Securing the Child Within the Child Restraint { Warning A child can be seriously injured or killed in a crash if the child is not properly secured in the child restraint. Secure the child properly following the instructions that came with that child restraint. Where to Put the Restraint According to accident statistics, children and infants are safer when properly restrained in an appropriate child restraint secured in a rear seating position. Whenever possible, children aged 12 and under should be secured in a rear seating position. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 78 Seats and Restraints If a child restraint is secured in the front outboard passenger seat, and the vehicle has a switch on the instrument panel to manually turn off the front outboard passenger airbag, see Airbag On-Off Switch 0 67 and Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 87 for more information, including important safety information. Never put a rear-facing child restraint in the front. This is because the risk to the rear-facing child is so great if the airbag deploys. { Warning A child in a rear-facing child restraint can be seriously injured or killed if the front outboard passenger airbag inflates. This is because the back of the rear-facing child restraint would be very close to the inflating airbag. A child in a forward-facing (Continued) Warning (Continued) child restraint can be seriously injured or killed if the front outboard passenger airbag inflates and the passenger seat is in a forward position. Even if the airbag switch has turned off the front outboard passenger frontal airbag, no system is fail-safe. No one can guarantee that an airbag will not deploy under some unusual circumstance, even though it is turned off. Secure rear-facing child restraints in a rear seat, even if the airbag is off. If you secure a forward-facing child restraint in the front outboard passenger seat, always move the seat as far back as it will go. It is better to secure the child restraint in a rear seat. When securing a child restraint with the seat belts in a rear seat position, study the instructions that came with the child restraint to make sure it is compatible with this vehicle. Child restraints and booster seats vary considerably in size, and some may fit in certain seating positions better than others. Depending on where you place the child restraint and the size of the child restraint, you may not be able to access adjacent seat belts or LATCH anchors for additional passengers or child restraints. Adjacent seating positions should not be used if the child restraint prevents access to or interferes with the routing of the seat belt. If the vehicle does not have a rear seat that will accommodate a rear-facing child restraint, a rear-facing child restraint should not be installed in the vehicle, even if the airbag is off. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints Wherever a child restraint is installed, be sure to follow the instructions that came with the child restraint and secure the child restraint properly. Keep in mind that an unsecured child restraint can move around in a collision or sudden stop and injure people in the vehicle. Be sure to properly secure any child restraint in the vehicle — even when no child is in it. Lower Anchors and Tethers for Children (LATCH System) The LATCH system secures a child restraint during driving or in a crash. LATCH attachments on the child restraint are used to attach the child restraint to the anchors in the vehicle. The LATCH system is designed to make installation of a child restraint easier. In order to use the LATCH system in your vehicle, you need a child restraint that has LATCH attachments. LATCH-compatible 79 rear-facing and forward-facing child seats can be properly installed using either the LATCH anchors or the vehicle’s seat belts. Do not use both the seat belts and the LATCH anchorage system to secure a rear-facing or forward-facing child seat. The LATCH anchorage system can be used until the combined weight of the child plus the child restraint is 29.5 kg (65 lbs). Use the seat belt alone instead of the LATCH anchorage system once the combined weight is more than 29.5 kg (65 lbs). Booster seats use the vehicle’s seat belts to secure the child and the booster seat. If the manufacturer recommends that the booster seat be secured with the LATCH system, this can be done as long as the booster seat can be positioned properly and there is no interference with the proper positioning of the lap-shoulder belt on the child. See Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 87. Make sure to follow the instructions that came with the child restraint, and also the instructions in this manual. The following explains how to attach a child restraint with these attachments in the vehicle. When installing a child restraint with a top tether, you must also use either the lower anchors or the seat belts to properly secure the child restraint. A child restraint must never be installed using only the top tether and anchor. Child restraints built after March 2014 will be labeled with the specific child weight up to which the LATCH system can be used to install the restraint. Not all vehicle seating positions have lower anchors. In this case, the seat belt must be used (with top tether where available) to secure the child restraint. See Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 80 Seats and Restraints or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 87. Top Tether Anchor Lower Anchors Lower anchors (1) are metal bars built into the vehicle. There are two lower anchors for each LATCH seating position that will accommodate a child restraint with lower attachments (2). A top tether (3, 4) is used to secure the top of the child restraint to the vehicle. A top tether anchor is built into the vehicle. The top tether attachment hook (2) on the child restraint connects to the top tether anchor in the vehicle in order to reduce the forward movement and rotation of the child restraint during driving or in a crash. The child restraint may have a single tether (3) or a dual tether (4). Either will have a single attachment hook (2) to secure the top tether to the anchor. Some child restraints that have a top tether are designed for use with or without the top tether being attached. Others require the top tether always to be attached. In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. Be sure to read and follow the instructions for your child restraint. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints 81 Lower Anchor and Top Tether Anchor Locations Front Passenger Position i : Seating positions with Second, Third, and Fourth Row with Three-Passenger Seat i : Seating positions with top tether anchors. j : Seating positions with two lower anchors. See the information following for installing a child restraint with a top tether in the second, third, and fourth row center positions. Never install two top tethers using the same top tether anchor. top tether anchors. The second, third, and fourth row with three-passenger seats have exposed metal lower anchors in the crease between the seatback and the seat cushion. Second, Third, and Fourth Row with Three-Passenger Seat — Passenger Van There are two top tether anchors in the second, third, and fourth row three-passenger seats. To install a child restraint in the rear driver-side seating positions, use anchor point (1). To install a child restraint in the rear passenger-side seating positions, use anchor point (2). To install a child restraint in the rear center seating positions, use anchor point (2). Never install two top tethers using the same top tether anchor. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 82 Seats and Restraints restraint system or infant restraint system secured in a rear seating position. See Where to Put the Restraint 0 77 for additional information. If the vehicle is equipped with a four-passenger fourth or fifth row seat, it does not have upper or lower anchors. If a child restraint is placed in the four-passenger fourth or fifth row seat, it must be secured using the vehicle seat belts. See Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 87. Securing a Child Restraint Designed for the LATCH System { Warning Front Passenger Position There is a top tether anchor for the front passenger position with a front passenger seat. The anchor is at the rear of the seat cushion on the right front passenger seat. Do not secure a child restraint in a position without a top tether anchor if a national or local law requires that the top tether be attached, or if the instructions that come with the child restraint say that the top tether must be attached. According to accident statistics, children and infants are safer when properly restrained in a child A child could be seriously injured or killed in a crash if the child restraint is not properly attached to the vehicle using either the LATCH anchors or the vehicle seat belt. Follow the instructions that came with the child restraint and the instructions in this manual. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints { Warning To reduce the risk of serious or fatal injuries during a crash, do not attach more than one child restraint to a single anchor. Attaching more than one child restraint to a single anchor could cause the anchor or attachment to come loose or even break during a crash. A child or others could be injured. { Warning Children can be seriously injured or strangled if a shoulder belt is wrapped around their neck. The shoulder belt can tighten but cannot be loosened if it is locked. The shoulder belt locks when it is pulled all the way out of the retractor. It unlocks when the shoulder belt is allowed to go all the way back into the retractor, (Continued) Warning (Continued) but it cannot do this if it is wrapped around a child’s neck. If the shoulder belt is locked and tightened around a child’s neck, the only way to loosen the belt is to cut it. Buckle any unused seat belts behind the child restraint so children cannot reach them. Pull the shoulder belt all the way out of the retractor to set the lock, and tighten the belt behind the child restraint after the child restraint has been installed. Caution Do not let the LATCH attachments rub against the vehicle’s seat belts. This may damage these parts. If necessary, move buckled seat belts to avoid rubbing the LATCH attachments. (Continued) 83 Caution (Continued) Do not fold the rear seatback when the seat is occupied. Do not fold the empty rear seat with a seat belt buckled. This could damage the seat belt or the seat. Unbuckle and return the seat belt to its stowed position, before folding the seat. If you need to secure more than one child restraint in the rear seat, see Where to Put the Restraint 0 77. 1. Attach and tighten the lower attachments to the lower anchors. If the child restraint does not have lower attachments or the desired seating position does not have lower anchors, secure the child restraint with the top tether and the seat belts. Refer to the child restraint manufacturer instructions and the instructions in this manual. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 84 Seats and Restraints 1.1. Find the lower anchors for the desired seating position. 1.2. Put the child restraint on the seat. 1.3. Attach and tighten the lower attachments on the child restraint to the lower anchors. 2. If the child restraint manufacturer recommends that the top tether be attached, attach and tighten the top tether to the top tether anchor, if equipped. Refer to the child restraint instructions and the following steps: point (2). For the center seating positions, use anchor point (2). Never install two top tethers using the same top tether anchor. 2.3. Route and tighten the top tether according to your child restraint instructions and the following instructions: 2.1. Find the top tether anchor. 2.2. For the second, third, and fourth row with three-passenger seats only, in the rear driver-side seating positions, use anchor point (1). For the rear passenger-side seating positions, use anchor If the position you are using does not have a headrest or head restraint and you are using a single tether, route the tether over the seatback. If the position you are using does not have a headrest or head restraint and you are using a dual tether, route the tether over the seatback. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints If the position you are using has an integrated headrest or head restraint and you are using a dual tether, route the tether around the headrest or head restraint. 3. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the LATCH path and attempt to move it side to side and back and forth. There should be no more than 2.5 cm (1 in) of movement for proper installation. Replacing LATCH System Parts After a Crash { Warning If the position you are using has an integrated headrest or head restraint and you are using a single tether, route the tether over the headrest or head restraint. A crash can damage the LATCH system in the vehicle. A damaged LATCH system may not properly secure the child restraint, resulting in serious injury or even death in a crash. To help make sure the LATCH system is working properly after a crash, see your dealer to have the system inspected and any necessary replacements made as soon as possible. 85 If the vehicle has the LATCH system and it was being used during a crash, new LATCH system parts may be needed. New parts and repairs may be necessary even if the LATCH system was not being used at the time of the crash. Securing Child Restraints (With the Seat Belt in the Rear Seat) When securing a child restraint with the seat belts in a rear seat position, study the instructions that came with the child restraint to make sure it is compatible with this vehicle. If the child restraint has the LATCH system, see Lower Anchors and Tethers for Children (LATCH System) 0 79 for how and where to install the child restraint using LATCH. If a child restraint is secured in the vehicle using a seat belt and it uses a top tether, see Lower Anchors and Tethers for Children (LATCH System) 0 79 for top tether anchor locations. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 86 Seats and Restraints Do not secure a child seat in a position without a top tether anchor if a national or local law requires that the top tether be anchored, or if the instructions that come with the child restraint say that the top tether must be anchored. through or around the child restraint. The child restraint instructions will show you how. In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. If the child restraint or vehicle seat position does not have the LATCH system, you will be using the seat belt to secure the child restraint. Be sure to follow the instructions that came with the child restraint. If more than one child restraint needs to be installed in the rear seat, be sure to read Where to Put the Restraint 0 77. 1. Put the child restraint on the seat. 2. Pick up the latch plate, and run the lap and shoulder portions of the vehicle’s seat belt 3. Push the latch plate into the buckle until it clicks. Position the release button on the buckle, away from the child restraint, so that the seat belt could be quickly unbuckled if necessary. 4. Pull the shoulder belt all the way out of the retractor to set the lock. When the retractor lock is set, the belt can be tightened but not pulled out of the retractor. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints 6. If the child restraint has a top tether, follow the child restraint manufacturer's instructions regarding the use of the top tether. See Lower Anchors and Tethers for Children (LATCH System) 0 79. 5. To tighten the belt, push down on the child restraint, pull the shoulder portion of the belt to tighten the lap portion of the belt, and feed the shoulder belt back into the retractor. When installing a forward-facing child restraint, it may be helpful to use your knee to push down on the child restraint as you tighten the belt. Try to pull the belt out of the retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 4 and 5. 7. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the seat belt path and attempt to move it side to side and back and forth. When the child restraint is properly installed, there should be no more than 2.5 cm (1 in) of movement. To remove the child restraint, unbuckle the vehicle seat belt and let it return to the stowed position. If the top tether is attached to a top tether anchor, disconnect it. 87 Securing Child Restraints (With the Seat Belt in the Front Seat) This vehicle has airbags. A rear seat is a safer place to secure a forward-facing child restraint. See Where to Put the Restraint 0 77. There may be a switch on the instrument panel that you can use to turn off the front outboard passenger frontal airbag. See Airbag On-Off Switch 0 67 for more information, including important safety information. Never put a rear-facing child restraint in the front. This is because the risk to the rear-facing child is so great if the airbag deploys. { Warning A child in a rear-facing child restraint can be seriously injured or killed if the front outboard passenger airbag inflates. This is because the back of the (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 88 Seats and Restraints Warning (Continued) { Warning rear-facing child restraint would be very close to the inflating airbag. A child in a forward-facing child restraint can be seriously injured or killed if the front outboard passenger airbag inflates and the passenger seat is in a forward position. If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. For example, the front outboard passenger frontal airbag could inflate even though the airbag on-off switch is turned off. Even if the airbag switch has turned off the front outboard passenger frontal airbag, no system is fail-safe. No one can guarantee that an airbag will not deploy under some unusual circumstance, even though it is turned off. To help avoid injury to yourself or others, have the vehicle serviced right away. See Airbag Readiness Light 0 105 for more information, including important safety information. Secure rear-facing child restraints in a rear seat, even if the airbag is off. If you secure a forward-facing child restraint in the front outboard passenger seat, always move the seat as far back as it will go. It is better to secure the child restraint in a rear seat. If the vehicle does not have a rear seat that will accommodate a rear-facing child restraint, a rear-facing child restraint should not be installed in the vehicle, even if the airbag is off. If the child restraint uses a top tether, see Lower Anchors and Tethers for Children (LATCH System) 0 79 for top tether anchor locations. Do not secure a child restraint in a position without a top tether anchor if a national or local law requires that the top tether be anchored, or if the instructions that come with the child restraint say that the top tether must be anchored. In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. When using the lap-shoulder belt to secure the child restraint in this position, follow the instructions that came with the child restraint and the following instructions: 1. Move the seat as far back as it will go before securing the forward-facing child restraint. Move the seat upward or the seatback to an upright position, Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Seats and Restraints 89 if needed, to get a tight installation of the child restraint. When the airbag off switch has turned off the front outboard passenger frontal airbag, the off indicator in the airbag off light should light and stay lit when you start the vehicle. See Airbag On-Off Light 0 106. 2. Put the child restraint on the seat. 3. Pick up the latch plate, and run the lap and shoulder portions of the vehicle’s seat belt through or around the child restraint. The child restraint instructions will show you how. 4. Push the latch plate into the buckle until it clicks. Position the release button on the buckle, away from the child restraint, so that the seat belt could be quickly unbuckled if necessary. 5. Pull the shoulder belt all the way out of the retractor to set the lock. When the retractor lock is set, the belt can be tightened but not pulled out of the retractor. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 90 Seats and Restraints 7. If the vehicle does not have a rear seat and the child restraint manufacturer recommends using a top tether anchor, attach the top tether to the top tether anchor. Refer to the instructions that came with the child restraint and to Lower Anchors and Tethers for Children (LATCH System) 0 79. 6. To tighten the belt, push down on the child restraint, pull the shoulder portion of the belt to tighten the lap portion of the belt, and feed the shoulder belt back into the retractor. When installing a forward-facing child restraint, it may be helpful to use your knee to push down on the child restraint as you tighten the belt. Try to pull the belt out of the retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 5 and 6. 8. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the seat belt path and attempt to move it side to side and back and forth. When the child restraint is properly installed, there should be no more than 2.5 cm (1 in) of movement. To remove the child restraint, unbuckle the vehicle seat belt and let it return to the stowed position. If the top tether is attached to a top tether anchor, disconnect it. If you turned the airbag off with the switch, turn on the front outboard passenger airbag when you remove the child restraint from the vehicle unless the person who will be sitting there is a member of a passenger airbag risk group. See Airbag On-Off Switch 0 67 for more information, including important safety information. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Storage Storage Storage Compartments Storage Compartments . . . . . . . . 91 Front Storage . . . . . . . . . . . . . . . . . . 91 Additional Storage Features Cargo Tie-Downs . . . . . . . . . . . . . . 92 Storage Compartments { Warning Do not store heavy or sharp objects in storage compartments. In a crash, these objects may cause the cover to open and could result in injury. Front Storage 91 If equipped, the front storage compartment is at the center of the instrument panel extension near the floor. To open, pull up on the latch. There may also be storage compartments on the inside of each front door. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 92 Storage Additional Storage Features Cargo Tie-Downs If equipped, there are six cargo tie-downs in the cargo area that can be used to secure cargo. Do not apply a total load of more than 5 000 N (1,124 lbs of force) to a single cargo tie-down when securing cargo. See Vehicle Load Limits 0 172. { Warning { Warning The child restraint top tether strap may be damaged by contact with items in the cargo area. Your child could be seriously injured or killed in a collision if the top tether strap is damaged. Properly secure all cargo. Never allow anyone to ride in the cargo area. It is extremely dangerous to ride in the cargo area of a vehicle. In a collision, people riding in these areas are more likely to be seriously injured or killed. { Warning Do not allow people to ride in any area of the vehicle that is not equipped with seats and seat belts. Be sure everyone in the vehicle is in a seat and using a seat belt properly. Properly secure all cargo with ropes or straps to help prevent it from sliding or shifting. Do not place cargo higher than the seatbacks. In a sudden stop or collision, unsecured cargo could cause personal injury. Use suitable ropes or straps to secure cargo. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Instruments and Controls Controls Steering Wheel Adjustment . . . . 94 Steering Wheel Controls . . . . . . . 94 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Windshield Wiper/Washer . . . . . . 95 Compass . . . . . . . . . . . . . . . . . . . . . . 96 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Power Outlets . . . . . . . . . . . . . . . . . 98 Cigarette Lighter . . . . . . . . . . . . . . . 99 Ashtrays . . . . . . . . . . . . . . . . . . . . . . 100 Warning Lights, Gauges, and Indicators Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . Instrument Cluster . . . . . . . . . . . . Speedometer . . . . . . . . . . . . . . . . . Odometer . . . . . . . . . . . . . . . . . . . . . Trip Odometer . . . . . . . . . . . . . . . . Fuel Gauge . . . . . . . . . . . . . . . . . . . Engine Oil Pressure Gauge . . . . . . . . . . . . . . . . . . . . . . 100 101 102 102 102 102 103 Engine Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 104 Voltmeter Gauge . . . . . . . . . . . . . 105 Seat Belt Reminders . . . . . . . . . 105 Airbag Readiness Light . . . . . . . 105 Airbag On-Off Light . . . . . . . . . . . 106 Charging System Light . . . . . . . 107 Malfunction Indicator Lamp . . . 108 Brake System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . 109 Antilock Brake System (ABS) Warning Light . . . . . . . . . . . . . . . 110 Tow/Haul Mode Light . . . . . . . . . 111 Lane Departure Warning (LDW) Light . . . . . . . . . . . . . . . . . . . . . . . . . 111 Vehicle Ahead Indicator . . . . . . . 111 StabiliTrak OFF Light . . . . . . . . . 111 Traction Control System (TCS)/ StabiliTrak Light . . . . . . . . . . . . . 112 Tire Pressure Light . . . . . . . . . . . 112 Engine Oil Pressure Light . . . . . 112 Low Fuel Warning Light . . . . . . . 113 Security Light . . . . . . . . . . . . . . . . . 113 High-Beam On Light . . . . . . . . . . 113 Cruise Control Light . . . . . . . . . . 114 93 Information Displays Driver Information Center (DIC) . . . . . . . . . . . . . . . . 114 Vehicle Messages Vehicle Messages . . . . . . . . . . . . 119 Engine Power Messages . . . . . 119 Vehicle Speed Messages . . . . . 119 Vehicle Personalization Vehicle Personalization . . . . . . . 120 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 94 Instruments and Controls Controls Steering Wheel Adjustment Do not adjust the steering wheel while driving. Steering Wheel Controls Radio To select preset or favorite radio stations: Press and release w or c / x to go to the next or previous radio station stored as a preset or favorite. CD To select tracks on a CD: Press and release w or c / x to go to the next or previous track. Selecting Tracks on an iPod or USB Device For vehicles with a tilt steering wheel, the lever is located on the left side of the steering column. To adjust the steering wheel: 1. Pull the lever to move the steering wheel up or down into a comfortable position. 2. Release the lever to lock the steering wheel in place. If equipped, some audio controls can be adjusted at the steering wheel. w : Press to go to the next favorite radio station, track on a CD, or folder on an iPod or USB device. c / x : Press to go to the previous favorite radio station, track on a CD, or folder on an iPod or USB device. Also press to reject an incoming call or end a current call. 1. Press and hold w or c / x while listening to a song until the contents of the current folder appear on the infotainment display. 2. Press and release w or c / x to scroll up or down the list, then press and hold w , or press ¨ to play the highlighted track. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Navigating Folders on an iPod or USB Device 1. Press and hold w or c / x while listening to a song until the contents of the current folder appear on the infotainment display. 2. Press and hold c / x to go back to the previous folder list. 3. Press and release w or c / x to scroll up or down the list. . To select a folder, press and hold w , or press ¨ when the folder is highlighted. . To go back further in the folder list, press and hold c / x. b / g : Press to silence the vehicle speakers only. Press again to turn the sound on. For vehicles with Bluetooth or OnStar systems, press and hold for longer than two seconds to interact with those systems. See Bluetooth 0 151 and OnStar Overview 0 349, if equipped. SRCE : Press to switch between the radio and CD, and for equipped vehicles, the front auxiliary. 95 Horn Press the horn symbol on the steering wheel to sound the horn. Windshield Wiper/Washer ¨ : Press to go to the next radio station while in AM, FM, or SiriusXM, if equipped. If equipped with a CD player or USB port: Press ¨ to go to the next track or chapter while sourced to the CD. Press ¨ to select a track or a folder when navigating folders on an iPod or USB device. While listening to a CD, press and hold ¨ to quickly move forward through the tracks. Release to stop on the desired track. e : Press to increase volume. − e : Press to decrease volume. + The lever is on the left side of the steering column. Turn the band with the wiper speed. N on it to select 8 : Use for a single wipe. Hold the band on z , then release. For several wipes, hold the band on z longer. 6 : Use to adjust the delay time between wipes. Turn the band up for more frequent wipes or down for less frequent wipes. d : Fast wipes. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 96 Instruments and Controls a : Slow wipes. 9 : Use to turn the wipers off. When driving during the day and the wipers are activated, the headlamps automatically turn on after completing eight wipe cycles. Clear ice and snow from the wiper blades before using them. If frozen to the windshield, carefully loosen or thaw them. Damaged blades should be replaced. { Warning In freezing weather, do not use the washer until the windshield is warmed. Otherwise the washer fluid can form ice on the windshield, blocking your vision. Compass This vehicle may have a compass in the Driver Information Center (DIC). Windshield Washer Compass Zone The windshield wiper paddle is on top of the turn signal lever. Your dealer will set the correct zone for your location. L : Push the paddle to spray washer fluid on the windshield. The wipers will clear the window and then either stop or return to the preset speed. Under certain circumstances, such as during a long distance cross-country trip or moving to a new state or province, it will be necessary to compensate for compass variance by resetting the zone through the DIC if the zone is not set correctly. Compass variance is the difference between the earth's magnetic north and true geographic north. If the compass is not set to the zone where you live, the compass may give false readings. The compass must be set to the variance zone in which the vehicle is traveling. To adjust for compass variance, use the following procedure: Compass Variance (Zone) Procedure 1. Do not set the compass zone when the vehicle is moving. Only set it when the vehicle is in P (Park). Press T until PRESS V TO CHANGE COMPASS ZONE displays. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Compass Calibration The compass can be manually calibrated. Only calibrate the compass in a magnetically clean and safe location, such as an open parking lot, where driving the vehicle in circles is not a danger. It is suggested to calibrate away from tall buildings, utility wires, manhole covers, or other industrial structures, if possible. 2. Find the vehicle's current location and variance zone number on the map. Zones 1 through 15 are available. 3. Press V to scroll through and select the appropriate variance zone. 4. Press 3 until the vehicle heading, for example, N for North, is displayed in the DIC. 5. If calibration is necessary, calibrate the compass. See “Compass Calibration Procedure” following. If CAL should ever appear in the DIC display, the compass should be calibrated. If the DIC display does not show a heading, for example, N for North, or the heading does not change after making turns, there may be a strong magnetic field interfering with the compass. Such interference may be caused by a magnetic CB or cell phone antenna mount, a magnetic emergency light, magnetic note pad holder, or any other magnetic item. Turn off the vehicle, move the magnetic item, then turn on the vehicle and calibrate the compass. 97 To calibrate the compass, use the following procedure: Compass Calibration Procedure 1. Before calibrating the compass, make sure the compass zone is set to the variance zone in which the vehicle is located. See “Compass Variance (Zone) Procedure” earlier in this section. Do not operate any switches such as window, climate controls, seats, etc. during the calibration procedure. 2. Press T until PRESS V TO CALIBRATE COMPASS displays. 3. Press V to start the compass calibration. 4. The DIC will display CALIBRATING: DRIVE IN CIRCLES. Drive the vehicle in tight circles at less than 8 km/h (5 mph) to complete the calibration. The DIC will display CALIBRATION COMPLETE for a few seconds when the Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 98 Instruments and Controls calibration is complete. The DIC display will then return to PRESS V TO CALIBRATE COMPASS. Clock Setting the Time or Date 1. With the radio on, press H and the HR, MIN, MM, DD, and YYYY (hour, minute, month, day, and year) display. 2. Press the softkey under any one of the tabs to be changed. Every time the softkey is pressed again, the time or the date if selected, increases by one. Another way to increase the time or date is to press ¨ SEEK or \ FWD (forward). 3. To decrease, press © SEEK or s REV. Turn the f knob, on the upper right side of the radio, to adjust the selected setting. Changing the Time or Date Default Settings 1. With the radio on, press H and then the softkey under the forward arrow that is currently displayed on the infotainment display until the time 12H (hour) and 24H (hour), and the date MM/DD (month and day) and DD/MM (day and month) are displayed. 2. Press the softkey under the desired option. 3. Press H again to apply the selected default, or let the screen time out. Power Outlets Power Outlets 12 Volt Direct Current The accessory power outlets can be used to plug in electrical equipment, such as a cell phone or an MP3 player. The vehicle may have two accessory power outlets on the instrument panel. Remove the cover to access and replace when not in use. Certain power accessory plugs may not be compatible to the accessory power outlet and could overload vehicle or adapter fuses. If a problem is experienced, see your dealer. { Warning Power is always supplied to the outlets. Do not leave electrical equipment plugged in when the vehicle is not in use because the vehicle could catch fire and cause injury or death. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Caution Leaving electrical equipment plugged in for an extended period of time while the vehicle is off will drain the battery. Always unplug electrical equipment when not in use and do not plug in equipment that exceeds the maximum 20 amp rating. When adding electrical equipment, be sure to follow the proper installation instructions included with the equipment. See Add-On Electrical Equipment 0 227. Caution Hanging heavy equipment from the power outlet can cause damage not covered by the vehicle warranty. The power outlets are designed for accessory power plugs only, such as cell phone charge cords. Power Outlet 110/120 Volt Alternating Current This power outlet can be used to plug in electrical equipment that uses a maximum limit of 150 watts. The 110/120 volt power outlet is on the instrument panel. An indicator light on the outlet turns on to show it is in use. The light comes on when the ignition is on, equipment requiring less than 150 watts is plugged into the outlet, and no system fault is detected. The indicator light does not come on when the ignition is off, or if the equipment is not fully seated into the outlet. If equipment is connected using more than 150 watts or a system fault is detected, a protection circuit shuts off the power supply and the indicator light turns off. To reset the circuit, unplug the item and plug it back in or turn the Retained Accessory Power (RAP) off and then back on. See Retained Accessory Power (RAP) 0 180. 99 The power outlet is not designed for the following, and may not work properly if they are plugged in: . Equipment with high initial peak wattage, such as compressor-driven refrigerators and electric power tools . Other equipment requiring an extremely stable power supply, such as microcomputer-controlled electric blankets and touch sensor lamps . Medical equipment Cigarette Lighter If equipped with a cigarette lighter, to heat, push it in all the way and let go. When it is ready for use, it will pop back out by itself. Do not use the lighter to plug in accessory devices. Use the power outlets provided. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 100 Instruments and Controls Caution Holding a cigarette lighter in while it is heating does not let the lighter back away from the heating element when it is hot. Damage from overheating can occur to the lighter or heating element, or a fuse could be blown. Do not hold a cigarette lighter in while it is heating. Ashtrays If equipped with a removable ashtray, it can be placed into the front floor console cupholder. Open the cover to use. Caution If papers, pins, or other flammable items are put in the ashtray, hot cigarettes or other smoking materials could ignite them and possibly damage the vehicle. Never put flammable items in the ashtray. Warning Lights, Gauges, and Indicators Warning lights and gauges can signal that something is wrong before it becomes serious enough to cause an expensive repair or replacement. Paying attention to the warning lights and gauges could prevent injury. Some warning lights come on briefly when the engine is started to indicate they are working. When one of the warning lights comes on and stays on while driving, or when one of the gauges shows there may be a problem, check the section that explains what to do. Waiting to do repairs can be costly and even dangerous. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Instrument Cluster English Shown, Metric Similar 101 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 102 Instruments and Controls If the vehicle has a diesel engine, see the Duramax diesel supplement for more information. Fuel Gauge Speedometer The speedometer shows the vehicle speed in kilometers per hour (km/h) and miles per hour (mph). Odometer The odometer shows how far the vehicle has been driven, in either kilometers or miles. English Trip Odometer The fuel gauge, when the ignition is on, indicates how much fuel is left in the vehicle fuel tank. The trip odometer shows how far the vehicle has been driven since the trip odometer was last reset. An arrow on the fuel gauge indicates the side of the vehicle the fuel door is on. The trip odometer is accessed and reset through the Driver Information Center (DIC). See Driver Information Center (DIC) 0 114. The gauge first indicates empty before the vehicle is out of fuel, and the fuel tank should be refueled soon. Metric Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Listed are four situations customers might experience with the fuel gauge. None of these indicate a problem with the fuel gauge: . At the gas station, the fuel pump shuts off before the gauge reads full. . It takes a little more or less fuel to fill up than the fuel gauge indicated. For example, the gauge may have indicated the tank was half full, but it actually took a little more or less than half the tank's capacity to fill the tank. . The gauge moves a little while turning a corner or speeding up. . The gauge does not go back to empty when the ignition is turned off. If the vehicle has a diesel engine, see the Duramax diesel supplement. 103 Engine Oil Pressure Gauge English Metric The oil pressure gauge shows the engine oil pressure in psi (pounds per square inch) or kPa (kilopascals) when the engine is running. Oil pressure may vary with engine speed, outside temperature and oil viscosity, but readings above the low pressure zone indicate the normal operating range. A reading in the low pressure zone may be caused by a dangerously low oil level or other problem causing low oil pressure. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 104 Instruments and Controls Caution Lack of proper engine oil maintenance can damage the engine. Driving with the engine oil low can also damage the engine. The repairs would not be covered by the vehicle warranty. Check the oil level as soon as possible. Add oil if required, but if the oil level is within the operating range and the oil pressure is still low, have the vehicle serviced. Always follow the maintenance schedule for changing engine oil. Engine Coolant Temperature Gauge English Metric This gauge shows the engine coolant temperature. It also provides an indicator of how hard the vehicle is working. During a majority of the operation, the gauge will read 100 °C (210 °F) or less. If the vehicle is pulling a load or going up hills, it is normal for the temperature to fluctuate and approach the 122 °C (250 °F) mark. If the gauge reaches the 125 °C (260 °F) mark, it indicates that the cooling system is working beyond its capacity. See Engine Overheating 0 248. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Voltmeter Gauge This condition is normal since the charging system is not able to provide full power at engine idle. As engine speeds are increased, this condition should correct itself as higher engine speeds allow the charging system to create maximum power. The vehicle can be only driven for a short time with the reading in either warning zone. If it must be driven, turn off all unnecessary accessories. When the engine is not running, but the ignition is on, this gauge shows the battery's state of charge in DC volts. When the engine is running, the gauge shows the condition of the charging system. Readings between the low and high warning zones indicate the normal operating range. Readings in the low warning zone may occur when a large number of electrical accessories are operating in the vehicle and the engine is left at an idle for an extended period. Readings in either warning zone indicate a possible problem in the electrical system. Have the vehicle serviced as soon as possible. Seat Belt Reminders Seat Belt Reminder Light There is a seat belt reminder light on the instrument cluster. 105 When the vehicle is started, this light flashes and a chime may come on to remind the driver to fasten their seat belt. Then the light stays on solid until the belt is buckled. This cycle may continue several times if the driver remains or becomes unbuckled while the vehicle is moving. If the driver seat belt is buckled, neither the light nor the chime comes on. Airbag Readiness Light This light shows if there is an electrical problem with the airbag system. The system check includes the airbag sensor(s), the pretensioners (if equipped), the airbag modules, the wiring, and the crash sensing and diagnostic Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 106 Instruments and Controls module. For more information on the airbag system, see Airbag System 0 60. If there is a problem with the airbag system, a Driver Information Center (DIC) message may also display. Airbag On-Off Light The airbag readiness light comes on for several seconds when the vehicle is started. If the light does not come on then, have it fixed immediately. { Warning If the airbag readiness light stays on after the vehicle is started or comes on while driving, it means the airbag system might not be working properly. The airbags in the vehicle might not inflate in a crash, or they could even inflate without a crash. To help avoid injury, have the vehicle serviced right away. When the front outboard passenger airbag is manually turned off using the airbag on-off switch on the instrument panel, if equipped, the indicator light OFF or the off symbol will come on and stay on as a reminder that the airbag has been turned off. This light will go off when the airbag has been turned on. See Airbag On-Off Switch 0 67 for more information, including important safety information. United States Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Warning (Continued) the person sitting there is in a risk group identified by the national government. See Airbag On-Off Switch 0 67 for more information, including important safety information. Canada and Mexico { Warning If the front outboard passenger frontal airbag is turned off for a person who is not in a risk group identified by the national government, that person will not have the extra protection of an airbag. In a crash, the airbag will not be able to inflate and help protect the person sitting there. Do not turn off the front outboard passenger frontal airbag unless (Continued) 107 If the word ON or the on symbol is lit, it means that the front outboard passenger frontal airbag is enabled, and may inflate. See Airbag On-Off Switch 0 67 for more information, including important safety information. Charging System Light { Warning If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. For example, the front outboard passenger frontal airbag could inflate even though the airbag on-off switch is turned off. To help avoid injury to yourself or others, have the vehicle serviced right away. See Airbag Readiness Light 0 105 for more information, including important safety information. This light comes on briefly when the ignition key is turned to START, but the engine is not running, as a check to show it is working. If it does not, have the vehicle serviced by your dealer. The light should go out once the engine starts. If it stays on, or comes on while driving, there could be a problem with the charging system. A charging system message in the Driver Information Center (DIC) can also appear. This Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 108 Instruments and Controls light could indicate that there are problems with a generator drive belt, or that there is an electrical problem. Have it checked right away. If the vehicle must be driven a short distance with the light on, turn off accessories, such as the radio and air conditioner. Malfunction Indicator Lamp This light is part of the vehicle’s emission control on-board diagnostic system. If this light is on while the engine is running, a malfunction has been detected and the vehicle may require service. The light should come on to show that it is working when the ignition is on and the engine is not running. See Ignition Positions 0 176. Malfunctions are often indicated by the system before any problem is noticeable. Being aware of the light and seeking service promptly when it comes on may prevent damage. Caution If the vehicle is driven continually with this light on, the emission control system may not work as well, the fuel economy may be lower, and the vehicle may not run smoothly. This could lead to costly repairs that might not be covered by the vehicle warranty. Caution Modifications to the engine, transmission, exhaust, intake, or fuel system, or the use of replacement tires that do not meet the original tire specifications, can cause this light to come on. This could lead to (Continued) Caution (Continued) costly repairs not covered by the vehicle warranty. This could also affect the vehicle’s ability to pass an Emissions Inspection/ Maintenance test. See Accessories and Modifications 0 230. If the light is flashing : A malfunction has been detected that could damage the emission control system and increase vehicle emissions. Diagnosis and service may be required. To help prevent damage, reduce vehicle speed and avoid hard accelerations and uphill grades. If towing a trailer, reduce the amount of cargo being hauled as soon as possible. If the light continues to flash, find a safe place to park. Turn the vehicle off and wait at least 10 seconds before restarting the engine. If the light is still flashing, follow the Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls previous guidelines and see your dealer for service as soon as possible. Emissions Inspection and Maintenance Programs If the light is on steady : A malfunction has been detected. Diagnosis and service may be required. If the vehicle requires an Emissions Inspection/Maintenance test, the test equipment will likely connect to the vehicle's Data Link Connector (DLC). Check the following: . A loose or missing fuel cap may cause the light to come on. See Filling the Tank 0 208. A few driving trips with the cap properly installed may turn the light off. . Poor fuel quality can cause inefficient engine operation and poor driveability, which may go away once the engine is warmed up. If this occurs, change the fuel brand. It may require at least one full tank of the proper fuel to turn the light off. See Recommended Fuel 0 206. The DLC is under the instrument panel to the left of the steering wheel. Connecting devices that are not used to perform an Emissions Inspection/Maintenance test or to service the vehicle may affect vehicle operation. See Add-On Electrical Equipment 0 227. See your dealer if assistance is needed. If the light remains on, see your dealer. The vehicle may not pass inspection if: . The light is on when the engine is running. 109 . The light does not come on when the ignition is on while the engine is off. . Critical emission control systems have not been completely diagnosed. If this happens, the vehicle would not be ready for inspection and might require several days of routine driving before the system is ready for inspection. This can happen if the 12-volt battery has recently been replaced or run down, or if the vehicle has been recently serviced. See your dealer if the vehicle will not pass or cannot be made ready for the test. Brake System Warning Light The vehicle brake system consists of two hydraulic circuits. If one circuit is not working, the remaining circuit can still work to stop the vehicle. For normal braking performance, both circuits need to be working. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 110 Instruments and Controls If the warning light comes on, there could be a brake problem. Have the brake system inspected right away. floor. It could take longer to stop. If the light is still on, have the vehicle towed for service. See Towing the Vehicle 0 306. { Warning Metric English This light should come on briefly when the engine is started. If it does not come on then, have it fixed so it will be ready to warn you if there is a problem. When the ignition is on, the brake system warning light also comes on when the parking brake is set. See Parking Brake 0 191 for more information. The light stays on if the parking brake does not fully release. If it stays on after the parking brake is fully released, it means the vehicle has a brake problem. If the light comes on while driving, pull off the road and stop carefully. The pedal might be harder to push, or the pedal might go closer to the The brake system might not be working properly if the brake system warning light is on. Driving with the brake system warning light on can lead to a crash. If the light is still on after the vehicle has been pulled off the road and carefully stopped, have the vehicle towed for service. Antilock Brake System (ABS) Warning Light This light comes on briefly when the engine is started. If the light does not come on, have it fixed so it will be ready to warn if there is a problem. If the light comes on while driving, stop as soon as it is safely possible and turn off the vehicle. Then start the engine again to reset the system. If the ABS light stays on, or comes on again while driving, the vehicle needs service. If the ABS light is the only light on, the vehicle has regular brakes, but the antilock brakes are not functioning. If both the ABS and the brake system warning light are on, the vehicle's antilock brakes are not functioning and there is a problem with the regular brakes. See your dealer for service. See Brake System Warning Light 0 109. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Tow/Haul Mode Light This light is green if LDW is on and ready to operate. 111 StabiliTrak OFF Light This light changes to amber and flashes to indicate that the lane marking has been crossed without using a turn signal in that direction. For vehicles with the Tow/Haul Mode feature, this light comes on when the Tow/Haul Mode has been activated. See Lane Departure Warning (LDW) 0 204. Vehicle Ahead Indicator See Tow/Haul Mode 0 189. This light comes on when the StabiliTrak/Electronic Stability Control (ESC) system is turned off. If StabiliTrak/ESC is off, the Traction Control System (TCS) is also off. Lane Departure Warning (LDW) Light If equipped, this indicator will display green when a vehicle is detected ahead and amber when you are following a vehicle ahead much too closely. If equipped, this light comes on briefly while starting the vehicle. If it does not come on, have the vehicle serviced. This light comes on briefly while starting the engine. If it does not, have the vehicle serviced by your dealer. See Forward Collision Alert (FCA) System 0 201. If the StabiliTrak/ESC and TCS are off, the system does not assist in controlling the vehicle. Turn on the TCS and the StabiliTrak/ESC systems and the warning light turns off. See Traction Control/Electronic Stability Control 0 192. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 112 Instruments and Controls Traction Control System (TCS)/StabiliTrak Light See Traction Control/Electronic Stability Control 0 192. Tire Pressure Light This light comes on briefly when the engine is started. If the light does not come on, have the vehicle serviced by your dealer. If the system is working normally, the indicator light turns off. If the light is on and not flashing, the TCS and potentially the StabiliTrak/ ESC system have been disabled. A Driver Information Center (DIC) message may display. Check the DIC messages to determine which feature(s) is no longer functioning and whether the vehicle requires service. If the light is on and flashing, the TCS and/or the StabiliTrak/ESC system is actively working. When the Light Flashes First and Then Is On Steady If the light flashes for about a minute and then stays on, there may be a problem with the TPMS. If the problem is not corrected, the light will come on at every ignition cycle. See Tire Pressure Monitor Operation 0 280. Engine Oil Pressure Light For vehicles with the Tire Pressure Monitor System (TPMS), this light comes on briefly when the engine is started. It provides information about tire pressures and the TPMS. When the Light Is On Steady This indicates that one or more of the tires are significantly underinflated. A Driver Information Center (DIC) tire pressure message may also display. Stop as soon as possible, and inflate the tires to the pressure value shown on the Tire and Loading Information label. See Tire Pressure 0 278. Caution Lack of proper engine oil maintenance can damage the engine. Driving with the engine oil low can also damage the engine. The repairs would not be covered by the vehicle warranty. Check the oil level as soon as possible. Add oil if required, but if the oil level is within the operating range and the oil pressure is still low, have the vehicle serviced. Always follow the maintenance schedule for changing engine oil. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Low Fuel Warning Light This light should come on briefly as the engine is started. If it does not come on, have the vehicle serviced by your dealer. If the light comes on and stays on, it means that oil is not flowing through the engine properly. The vehicle could be low on oil and might have some other system problem. See your dealer. 113 Security Light English Shown, Metric Similar The security light should come on briefly as the engine is started. If it does not come on, have the vehicle serviced by your dealer. If the system is working normally, the indicator light turns off. This light comes on for a few seconds when the ignition is turned on as a check to indicate it is working. If it does not come on, have it fixed. If the light stays on and the engine does not start, there could be a problem with the theft-deterrent system. See Immobilizer Operation 0 37. The low fuel warning light comes on and a chime sounds when the vehicle is low on fuel. The light turns off when fuel is added to the fuel tank. High-Beam On Light See Driver Information Center (DIC) 0 114. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 114 Instruments and Controls This light comes on when the high-beam headlamps are in use. Information Displays See Headlamp High/Low-Beam Changer 0 126. Driver Information Center (DIC) Cruise Control Light This vehicle has a DIC. All messages will appear in the DIC display at the bottom of the instrument cluster. This light comes on when the cruise control is set. This light goes out when the cruise control is canceled. See Cruise Control 0 194. The DIC comes on when the ignition is on. After a short delay, the DIC will display the information that was last displayed before the engine was turned off. The DIC displays trip, fuel, and vehicle system information, and warning messages if a system problem is detected. If the vehicle has these features, the DIC also displays the compass direction and the outside air temperature when viewing the trip and fuel information. The compass direction appears on the top right corner of the DIC display. The outside air temperature automatically appears in the bottom right corner of the DIC display. If there is a problem with the system that controls the temperature display, the numbers will be replaced with dashes. If this occurs, have the vehicle serviced by your dealer. If the vehicle has a diesel engine, see the Duramax diesel supplement. DIC Operation and Displays The DIC has different displays which can be accessed by pressing the DIC buttons on the instrument panel, next to the instrument cluster. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls DIC Buttons programming for vehicles with the TPMS and without a Remote Keyless Entry (RKE) transmitter, and compass zone and compass calibration on vehicles with this feature. U : Press this button to customize the feature settings on the vehicle. See Vehicle Personalization 0 120 for more information. V : Press this button to set or reset certain functions and to turn off or acknowledge messages on the DIC. The buttons are the trip/fuel, vehicle information, customization, and set/ reset buttons. The button functions are detailed in the following pages. Trip/Fuel Menu Items 3 : Press this button to display Odometer the odometer, trip odometers, fuel range, average economy, fuel used, timer, average speed, and digital tachometer. Press 3 until XX km (mi) displays. This display shows the distance the vehicle has been driven in either kilometers (km) or miles (mi). T : Press this button to display the oil life, rear park assist, units, tire pressure readings for vehicles with the Tire Pressure Monitor System (TPMS), engine hours, Tire Pressure Monitor System (TPMS) 3 : Press this button to scroll through the following menu items: 115 Trip Odometers Press 3 until A or B displays. This display shows the current distance traveled in either kilometers (km) or miles (mi) since the last reset for each trip odometer. Both trip odometers can be used at the same time. Each trip odometer can be reset to zero separately by pressing V while the desired trip odometer is displayed. The trip odometer has a feature called the retro-active reset. This can be used to set the trip odometer to the number of kilometers (miles) driven since the ignition was last turned on. This can be used if the trip odometer is not reset at the beginning of the trip. To use the retro-active reset feature, press and hold V for at least four seconds. The trip odometer will display the number of kilometers (km) or miles (mi) driven since the ignition was last turned on and the vehicle was moving. Once Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 116 Instruments and Controls the vehicle begins moving, the trip odometer will accumulate mileage. For example, if the vehicle was driven 8 km (5 miles) before it is started again, and then the retro-active reset feature is activated, the display will show 8 km (5 miles). As the vehicle begins moving, the display will then increase to 8.1 km (5.1 miles), 8.2 km (5.2 miles), etc. If the retro-active reset feature is activated after the vehicle is started, but before it begins moving, the display will show the number of kilometers (km) or miles (mi) that were driven during the last ignition cycle. Fuel Range Press 3 until FUEL RANGE displays. This display shows the approximate number of remaining kilometers (km) or miles (mi) the vehicle can be driven without refueling. The fuel range estimate is based on an average of the fuel economy over recent driving history and the amount of fuel remaining in the fuel tank. This estimate will change if driving conditions change. For example, if driving in traffic and making frequent stops, this display may read one number, but if the vehicle is driven on a freeway, the number may change even though the same amount of fuel is in the fuel tank. This is because different driving conditions produce different fuel economies. Generally, freeway driving produces better fuel economy than city driving. To reset AVG ECONOMY, press and hold V. The display will return to zero. If the vehicle is low on fuel, the FUEL LEVEL LOW message will be displayed. Press 3 until TIMER displays. This display can be used as a timer. Average Economy To start the timer, press V while TIMER is displayed. The display will show the amount of time that has passed since the timer was last reset, not including time the ignition is off. Time will continue to be counted as long as the ignition is on, even if another display is being shown on the DIC. The timer will record up to 99 hours, 59 minutes and 59 seconds (99:59:59) after which the display will return to zero. Press 3 until AVG ECONOMY displays. This display shows the approximate average liters per 100 kilometers (L/100 km) or miles per gallon (mpg). This number is calculated based on the number of L/100 km (mpg) recorded since the last time this menu item was reset. Fuel Used Press 3 until FUEL USED displays. This display shows the number of liters (L) or gallons (gal) of fuel used since the last reset of this menu item. To reset the fuel used information, press and hold V while FUEL USED is displayed. Timer Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls To stop the timer, press V briefly while TIMER is displayed. Vehicle Information Menu Items To reset the timer to zero, press and hold V while TIMER is displayed. T : Press this button to scroll Average Speed Oil Life Press 3 until AVERAGE SPEED displays. This display shows the average speed of the vehicle in kilometers per hour (km/h) or miles per hour (mph). This average is calculated based on the various vehicle speeds recorded since the last reset of this value. To reset the value, press and hold V. The display will return to zero. Press T until OIL LIFE REMAINING displays. This display shows an estimate of the oil's remaining useful life. If you see 99% OIL LIFE REMAINING on the display, that means 99% of the current oil life remains. The engine oil life system will alert you to change the oil on a schedule consistent with your driving conditions. Digital Tachometer When the remaining oil life is low, the CHANGE ENGINE OIL SOON message will appear on the display. You should change the oil as soon as possible. See Engine Oil 0 235. In addition to the engine oil life system monitoring the oil life, additional maintenance is recommended. See Maintenance Schedule 0 319. Press 3 until Tachometer ##00 RPM displays. This display shows the engine speed in revolutions per minute (RPM). Blank Display This display shows no information. through the following menu items: 117 Remember, you must reset the OIL LIFE yourself after each oil change. It will not reset itself. Also, be careful not to reset the OIL LIFE accidentally at any time other than when the oil has just been changed. It cannot be reset accurately until the next oil change. To reset the engine oil life system, see Engine Oil Life System 0 237. Side Blind Zone Alert If the vehicle has Side Blind Zone Alert (SBZA), this display allows the system to be turned on or off. Press T until SBZA displays. Once in this display, press V to select between ON or OFF. When the SBZA system is turned off, a DIC message will display. See Side Blind Zone Alert (SBZA) 0 202. Park Assist If the vehicle has the Rear Park Assist (RPA) system, press T until PARK ASSIST displays. This display allows the system to be turned on or off. Once in this display, press to select between ON Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 118 Instruments and Controls or OFF. The RPA system automatically turns back on after each vehicle start. When the RPA system is turned off and the vehicle is shifted out of P (Park), the DIC will display the PARK ASSIST OFF message as a reminder that the system has been turned off. See Park Assist 0 199. Units Press T until UNITS displays. This display allows you to select between metric or English units of measurement. Once in this display, press V to select between METRIC or ENGLISH units. Tire Pressure If the vehicle has the Tire Pressure Monitor System (TPMS), the pressure for each tire can be viewed in the DIC. The tire pressure will be shown in either kilopascals (kPa) or pounds per square inch (psi). Press T until the DIC displays FRONT TIRES PSI (kPa) LEFT ## RIGHT ##. Press T again until the DIC displays REAR TIRES PSI (kPa) LEFT ## RIGHT ##. If a low tire pressure condition is detected by the system while driving, a message advising you to check the pressure in a specific tire will appear in the display. See Tire Pressure 0 278. If the tire pressure display shows dashes instead of a value, there may be a problem with the vehicle. If this consistently occurs, see your dealer for service. Engine Hours Press T until ENGINE HOURS displays. This display shows the total number of hours the engine has run. Relearn Tire Positions The vehicle may have this display. To access this display, the vehicle must be in P (Park). If the vehicle has the Tire Pressure Monitor System (TPMS), after rotating the tires or after replacing a tire or sensor, the system must re-learn the tire positions. To re-learn the tire positions, see Tire Pressure Monitor System 0 279. See Tire Inspection 0 283 and Tire Rotation 0 283. Change Compass Zone The vehicle may have this feature. To change the compass zone through the DIC, see Compass 0 96. Calibrate Compass The vehicle may have this feature. The compass can be manually calibrated. To calibrate the compass through the DIC, see Compass 0 96. Blank Display This display shows no information. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls Vehicle Messages Messages displayed on the DIC indicate the status of the vehicle or some action that may be needed to correct a condition. Multiple messages may appear one after another. The messages that do not require immediate action can be acknowledged and cleared by pressing V. The messages that require immediate action cannot be cleared until that action is performed. All messages should be taken seriously; clearing the message does not correct the problem. If a SERVICE message appears, see your dealer. Follow the instructions given in the messages. The system displays messages regarding the following topics: . Service Messages . Fluid Levels . Vehicle Security 119 . Brakes . Steering . Ride Control Systems . Driver Assistance Systems . Cruise Control . Lighting and Bulb Replacement . Wiper/Washer Systems . Doors and Windows Vehicle Speed Messages . Seat Belts . Airbag Systems SPEED LIMITED TO XXX KM/ H (MPH) . Engine and Transmission . Tire Pressure . Battery Engine Power Messages ENGINE POWER IS REDUCED This message displays when the vehicle's propulsion power is reduced. A reduction in propulsion power can affect the vehicle's ability to accelerate. If this message is on, but there is no observed reduction in performance, proceed to your destination. The performance may be reduced the next time the vehicle is driven. The vehicle may be driven while this message is on, but maximum acceleration and speed may be reduced. Anytime this message stays on, or displays repeatedly, the vehicle should be taken to your dealer for service as soon as possible. This message shows that the vehicle speed has been limited to the speed displayed. The limited speed is a protection for various propulsion and vehicle systems, such as lubrication, thermal, suspension, or tires. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 120 Instruments and Controls Vehicle Personalization This vehicle may have customization capabilities that allow you to program certain features to one preferred setting. Customization features can only be programmed to one setting on the vehicle and cannot be programmed to a preferred setting for two different drivers. All of the customization options may not be available on your vehicle. Only the options available will be displayed on the DIC. The default settings for the customization features were set when the vehicle left the factory, but may have been changed from their default state since then. The customization preferences are automatically recalled. To change customization preferences, use the following procedure. Entering the Feature Settings Menu 1. Turn the ignition on and place the vehicle in P (Park). To avoid excessive drain on the battery, it is recommended that the headlamps are turned off. 2. Press U to enter the feature settings menu. If the menu is not available, FEATURE SETTINGS AVAILABLE IN PARK will display. Before entering the menu, make sure the vehicle is in P (Park). Feature Settings Menu Items The following are customization features that allow you to program settings to the vehicle: DISPLAY IN ENGLISH This feature will only display if a language other than English has been set. This feature allows you to change the language in which the DIC messages appear to English. Press U until the PRESS V TO DISPLAY IN ENGLISH screen appears on the DIC display. Press the set/reset button once to display all DIC messages in English. LANGUAGE This feature allows you to select the language in which the DIC messages will appear. Press U until the LANGUAGE screen appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: ENGLISH (default) : All messages will appear in English. FRANCAIS : All messages will appear in French. ESPANOL : All messages will appear in Spanish. NO CHANGE : No change will be made to this feature. The current setting will remain. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls 121 To select a setting, press V while the desired setting is displayed on the DIC. A beep will sound once a language has been selected. To select a setting, press V while the desired setting is displayed on the DIC. ALL AT KEY OUT : All of the doors will unlock when the key is taken out of the ignition. AUTO DOOR UNLOCK AUTO DOOR LOCK This feature allows you to select whether or not to turn off the automatic door unlocking feature. It also allows you to select which doors and when the doors will automatically unlock. ALL IN PARK (default) : All of the doors will unlock when the vehicle is shifted into P (Park). This feature allows you to select when the doors will automatically lock. Press U until AUTO DOOR LOCK appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: SHIFT OUT OF PARK (default) : The doors will automatically lock when the vehicle is shifted out of P (Park). AT VEHICLE SPEED : The doors will automatically lock when the vehicle speed is above 13 km/h (8 mph) for three seconds. NO CHANGE : No change will be made to this feature. The current setting will remain. Press U until AUTO DOOR UNLOCK appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: OFF : None of the doors will automatically unlock. DRIVER AT KEY OUT : Only the driver door will unlock when the key is taken out of the ignition. DRIVER IN PARK : Only the driver door will unlock when the vehicle is shifted into P (Park). NO CHANGE : No change will be made to this feature. The current setting will remain. To select a setting, press V while the desired setting is displayed on the DIC. REMOTE DOOR LOCK This feature allows you to select the type of feedback you will receive when locking the vehicle with the Remote Keyless Entry (RKE) transmitter. You will not receive feedback when locking the vehicle with the RKE transmitter if the doors are open. See Remote Keyless Entry (RKE) System Operation 0 27. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 122 Instruments and Controls Press U until REMOTE DOOR LOCK appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: OFF : There will be no feedback when you press Q on the RKE transmitter. LIGHTS ONLY : The exterior lamps will flash when you press Q on the RKE transmitter. HORN ONLY : The horn will sound on the second press of Q on the RKE transmitter. HORN & LIGHTS (default) : The exterior lamps will flash when you press Q on the RKE transmitter, and the horn will sound when Q is pressed again within five seconds of the previous command. NO CHANGE : No change will be made to this feature. The current setting will remain. To select a setting, press V while the desired setting is displayed on the DIC. NO CHANGE : No change will be made to this feature. The current setting will remain. REMOTE DOOR UNLOCK To select a setting, press V while the desired setting is displayed on the DIC. This feature allows you to select the type of feedback you will receive when unlocking the vehicle with the Remote Keyless Entry (RKE) transmitter. You will not receive feedback when unlocking the vehicle with the RKE transmitter if the doors are open. See Remote Keyless Entry (RKE) System Operation 0 27. Press U until REMOTE DOOR UNLOCK appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: LIGHTS OFF : The exterior lamps will not flash when you press K on the RKE transmitter. LIGHTS ON (default) : The exterior lamps will flash when you press K on the RKE transmitter. DELAY DOOR LOCK This feature allows you to select whether or not the locking of the doors will be delayed. When locking the doors with the power door lock switch and a door is open, this feature will delay locking the doors until five seconds after the last door is closed. You will hear three chimes to signal that the delayed locking feature is in use. The key must be out of the ignition for this feature to work. You can temporarily override delayed locking by pressing the power door lock switch twice or Q on the RKE transmitter twice. See Delayed Locking 0 32. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Instruments and Controls 123 Press U until DELAY DOOR LOCK appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: Press U until EXIT LIGHTING appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: Press U until CHIME VOLUME appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: OFF : There will be no delayed locking of the vehicle's doors. OFF : The exterior lamps will not turn on. NORMAL : The chime volume will be set to a normal level. ON (default) : The doors will not lock until five seconds after the last door is closed. 10 SECONDS (default) : The exterior lamps will stay on for 10 seconds. LOUD : The chime volume will be set to a loud level. NO CHANGE : No change will be made to this feature. The current setting will remain. 1 MINUTE : The exterior lamps will stay on for one minute. To select a setting, press V while the desired setting is displayed on the DIC. EXIT LIGHTING This feature allows you to select the amount of time you want the exterior lamps to remain on when it is dark enough outside. This happens after the key is turned from on to off. 2 MINUTES : The exterior lamps will stay on for two minutes. NO CHANGE : No change will be made to this feature. The current setting will remain. To select a setting, press V while the desired setting is displayed on the DIC. CHIME VOLUME This feature allows you to select the volume level of the chime. NO CHANGE : No change will be made to this feature. The current setting will remain. There is no default for chime volume. The volume will stay at the last known setting. To select a setting, press V while the desired setting is displayed on the DIC. FACTORY SETTINGS This feature allows you to set all of the customization features back to their factory default settings. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 124 Instruments and Controls Press U until FACTORY SETTINGS appears on the DIC display. Press V once to access the settings for this feature. Then press U to scroll through the following settings: RESTORE ALL (default) : The customization features will be set to their factory default settings. DO NOT RESTORE : The customization features will not be set to their factory default settings. To select a setting, press V while the desired setting is displayed on the DIC. EXIT FEATURE SETTINGS This feature allows you to exit the feature settings menu. Press U until FEATURE SETTINGS PRESS V TO EXIT appears in the DIC display. Press V once to exit the menu. If you do not exit, pressing U will return you to the beginning of the feature settings menu. Exiting the Feature Settings Menu The feature settings menu will be exited when any of the following occurs: . The vehicle is no longer on. . The 3 or pressed. T DIC buttons are . The end of the feature settings menu is reached and exited. . A 40–second time period has elapsed with no selection made. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Lighting Lighting Exterior Lighting Exterior Lamp Controls . . . . . . . 125 Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . 126 Headlamp High/Low-Beam Changer . . . . . . . . . . . . . . . . . . . . 126 Flash-to-Pass . . . . . . . . . . . . . . . . 126 Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . 127 Automatic Headlamp System . . . . . . . . . . . . . . . . . . . . . . 127 Hazard Warning Flashers . . . . . 128 Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . 128 Interior Lighting Instrument Panel Illumination Control . . . . . . . . . . . . . . . . . . . . . . 129 Dome Lamps . . . . . . . . . . . . . . . . . 129 Reading Lamps . . . . . . . . . . . . . . 130 125 Exterior Lighting Exterior Lamp Controls Lighting Features Entry Lighting . . . . . . . . . . . . . . . . Entry/Exit Lighting . . . . . . . . . . . . Exit Lighting . . . . . . . . . . . . . . . . . . Battery Load Management . . . Battery Power Protection . . . . . Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 130 130 130 130 131 131 The exterior lamp control is on the instrument panel to the left of the steering wheel. There are four positions: O : Briefly turn the control to this position to turn the automatic headlamps and Daytime Running Lamps (DRL) off or back on. For vehicles first sold in Canada, the off position only works for vehicles that are shifted into the P (Park) position. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 126 Lighting AUTO : Automatically turns the exterior lamps on and off, depending on outside lighting. Exterior Lamps Off Reminder ; : Turns on the parking lamps including all lamps, except the headlamps. If a door is open, a reminder chime sounds when the headlamps or parking lamps are manually turned on and the key is out of the ignition. To turn off the chime, turn the headlamp switch to O or AUTO and then back on, or close and re-open the door. In the auto mode, the headlamps turn off once the ignition is off or may remain on until the headlamp delay ends, if enabled in the Driver Information Center (DIC). See “Exit Lighting” under Vehicle Personalization 0 120. 2 : Turns on the headlamps together with the parking lamps and instrument panel lights. If the headlamps are turned on while the vehicle is on, the headlamps turn off automatically 10 minutes after the ignition is turned off. If the headlamps are turned on while the vehicle is off, the headlamps will continue to stay on. To prevent the battery from being drained, turn the control to the O position. A warning chime sounds if the driver door is opened while the ignition switch is off and the headlamps are on. To change the headlamps from low beam to high beam, pull the turn signal lever all the way toward you. Then release it. Headlamp High/ Low-Beam Changer 2 3 : Pull the turn signal lever all the way toward you to change the headlamps from low to high beam. Then release it. Pull the turn signal lever all the way toward you again and release it to change the headlamps back to low beam. This instrument cluster light comes on when the high-beam headlamps are on. Flash-to-Pass This feature is used to signal to the vehicle ahead that you want to pass. If the headlamps are off or in the low‐beam position, pull the turn signal lever toward you to momentarily switch to high beams. Release the lever to turn the high-beam headlamps off. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Lighting Daytime Running Lamps (DRL) DRL can make it easier for others to see the front of the vehicle during the day. Fully functional DRL are required on all vehicles first sold in Canada. The DRL system comes on in daylight when the following conditions are met: . The ignition is on. . The exterior lamp control is in the AUTO position. . The shift lever is not in P (Park). . The light sensor determines it is daytime. When the DRL are on, the taillamps, sidemarker, instrument panel lights, and other lamps will not be on. The automatic headlamp system automatically switches from DRL to the headlamps depending on the darkness of the surroundings. 127 To turn off the DRL, turn the exterior lamp control to O and then release it. For vehicles first sold in Canada, the DRL can only be turned off when the vehicle is parked. Automatic Headlamp System When it is dark enough outside and the headlamp switch is in AUTO, the automatic headlamp system turns on the headlamps, along with the taillamps, sidemarker lamps, parking lamps, and the instrument panel lights. The radio lights will also be dim. The vehicle has a light sensor on the top of the instrument panel. Do not cover the sensor; otherwise the system will come on whenever the ignition is on. To turn off the automatic headlamp system, turn the exterior lamp control to the off position and then release. For vehicles first sold in Canada, the transmission must be in the P (Park) position, before the automatic headlamp system can be turned off. There is a delay in the transition between the daytime and nighttime operation of the Daytime Running Lamps (DRL) and the automatic headlamp system so that driving under bridges or bright overhead street lights does not affect the system. The DRL and automatic headlamp system are only affected when the light sensor sees a change in lighting lasting longer than the delay. The system may also turn on the headlamps when driving through a parking garage or tunnel. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 128 Lighting If the vehicle is started in a dark garage, the automatic headlamp system comes on immediately. Once the vehicle leaves the garage, it takes approximately 30 seconds for the automatic headlamp system to change to DRL if it is light outside. During that delay, the instrument cluster may not be as bright as usual. Make sure the instrument panel brightness control is in the full bright position. See Instrument Panel Illumination Control 0 129. Lights On with Wipers To idle the vehicle with the automatic headlamp system off, turn the control off. Hazard Warning Flashers The headlamps will also stay on after exiting the vehicle. This feature may be programmable. See Vehicle Personalization 0 120. If the feature is not programmable, exit lighting is automatic. When it is dark enough outside, the exterior lamps remain on for 30 seconds after the ignition is turned off. If the windshield wipers are activated in daylight with the engine on, and the exterior lamp control is in AUTO, the headlamps, parking lamps, and other exterior lamps come on. The transition time for the lamps coming on varies based on wiper speed. When the wipers are not operating, these lamps turn off. Move the exterior lamp control to P or ; to disable this feature. | : Press this button to make the front and rear turn signal lamps flash on and off. This warns others that you are having trouble. Press again to turn the flashers off. When the hazard warning flashers are on, the vehicle's turn signals will not work. Turn and Lane-Change Signals G : An arrow on the instrument cluster flashes in the direction of the turn or lane change. To signal a turn, move the lever all the way up or down. To signal a lane change, raise or lower the lever until the arrow starts to flash. The turn signal automatically flashes three times Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Lighting and if the Tow/Haul Mode is active it flashes six times. Holding the turn signal lever for more than one second causes the turn signals to flash continually until the lever is released. The lever returns to its starting position when released. Interior Lighting Dome Lamps Instrument Panel Illumination Control The dome lamps come on when any door is opened. They turn off after all the doors are closed. The knob for this feature is to the left of the steering column. If after signaling a turn or lane change the arrow flashes rapidly or does not come on, a signal bulb may be burned out. Have any burned out bulbs replaced. If a bulb is not burned out, check the fuse. See Fuses and Circuit Breakers 0 264. The instrument panel brightness knob extends when D is pressed. To manually turn on the dome lamps, press D then turn the knob clockwise to the farthest position. In this position, the dome lamps remain on whether a door is opened or closed. Dome Lamp Override Turn Signal On Chime If the turn signal is left on for more than 1.2 km (0.75 mi), a chime sounds at each flash of the turn signal and the message TURN SIGNAL ON also appears in the Driver Information Center (DIC). To turn off the chime and message, move the turn signal lever to the off position. 129 D : Push the knob to extend and then turn clockwise or counterclockwise to brighten or dim the instrument panel lights and the radio display. This only works if the headlamps or parking lamps are on. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 130 Lighting The dome lamp override sets the dome lamps to remain off or come on automatically when a door is opened. Lighting Features E DOME OFF : Press this button If it is dark enough outside, the exterior lamps will turn on briefly when unlocking the vehicle with the RKE transmitter. in and the dome lamps remain off when a door is opened. Press the button again to return it to the extended position so that the dome lamps come on when a door is opened. Reading Lamps If equipped with reading lamps, press the button next to each lamp to turn it on or off. The vehicle may also have reading lamps in other locations. The lamps cannot be adjusted. Entry Lighting Entry/Exit Lighting The vehicle has an illuminated entry/exit feature. The dome lamps come on if the E DOME OFF button is in the extended position, when a door is opened, or the key is removed from the ignition. Exit Lighting If it is dark enough outside, the exterior lamps will turn on when the ignition is turned off. This feature may be programmable. See Vehicle Personalization 0 120. Battery Load Management The vehicle may have Electric Power Management (EPM) that estimates the battery's temperature and state of charge. It then adjusts the voltage for best performance and extended life of the battery. When the battery's state of charge is low, the voltage is raised slightly to quickly bring the charge back up. When the state of charge is high, the voltage is lowered slightly to prevent overcharging. If the vehicle has a voltmeter gauge or a voltage display on the Driver Information Center (DIC), you may see the voltage move up or down. This is normal. If there is a problem, an alert will be displayed. The battery can be discharged at idle if the electrical loads are very high. This is true for all vehicles. This is because the generator (alternator) may not be spinning fast enough at idle to produce all the power that is needed for very high electrical loads. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Lighting A high electrical load occurs when several of the following are on, such as: headlamps, high beams, fog lamps, rear window defogger, climate control fan at high speed, heated seats, engine cooling fans, trailer loads, and loads plugged into accessory power outlets. EPM works to prevent excessive discharge of the battery. It does this by balancing the generator's output and the vehicle's electrical needs. It can increase engine idle speed to generate more power, whenever needed. It can temporarily reduce the power demands of some accessories. Normally, these actions occur in steps or levels, without being noticeable. In rare cases at the highest levels of corrective action, this action may be noticeable to the driver. If so, a Driver Information Center (DIC) message might be displayed, such as SERVICE BATTERY CHARGING SYSTEM. If this messages displays, it is recommended that the driver reduce the electrical loads as much as possible. Battery Power Protection This feature shuts off the dome lamps if they are left on for more than 10 minutes when the ignition is off. This helps to prevent the battery from running down. Exterior Lighting Battery Saver The exterior lamps turn off about 10 minutes after the ignition is turned off, if the parking lamps or headlamps have been manually left on. This protects against draining the battery. To restart the 10-minute timer, turn the exterior lamp control to the O position and then back to the ; or 2 position. To keep the lamps on for more than 10 minutes, the ignition must be on or in ACC/ACCESSORY. 131 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 132 Infotainment System Infotainment System Introduction Infotainment Introduction Infotainment . . . . . . . . . . . . . . . . . . 132 Theft-Deterrent Feature . . . . . . 133 Overview (AM-FM Radio) . . . . . 133 Overview (Radio with CD/MP3) . . . . . . . . . . . . . . . . . . . . 135 Operation . . . . . . . . . . . . . . . . . . . . . 136 Radio AM-FM Radio . . . . . . . . . . . . . . . . Satellite Radio . . . . . . . . . . . . . . . . Radio Reception . . . . . . . . . . . . . . Multi-Band Antenna . . . . . . . . . . 138 139 140 141 Audio Players Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . 141 CD Player . . . . . . . . . . . . . . . . . . . . 141 Auxiliary Devices . . . . . . . . . . . . . 146 OnStar System Base radio information is included in this manual. See the infotainment manual for information on other available infotainment systems. Read the following pages to become familiar with the features. { Warning Taking your eyes off the road for too long or too often while using any infotainment feature can cause a crash. You or others could be injured or killed. Do not give extended attention to infotainment tasks while driving. Limit your glances at the vehicle displays and focus your attention on driving. Use voice commands whenever possible. OnStar System . . . . . . . . . . . . . . . 151 Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 151 The infotainment system has built-in features intended to help avoid distraction by disabling some functions when driving. These functions may gray out when they are unavailable. Many infotainment features are also available through the instrument cluster and steering wheel controls. Before driving: . Become familiar with the operation, center stack controls, and infotainment display controls. . Set up the audio by presetting favorite stations, setting the tone, and adjusting the speakers. . Set up phone numbers in advance so they can be called easily by pressing a single control or by using a single voice command if equipped with Bluetooth phone capability. See Defensive Driving 0 166. To play the infotainment system with the ignition off, see Retained Accessory Power (RAP) 0 180. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System Active Noise Cancellation (ANC) 133 Overview (AM-FM Radio) If equipped, ANC reduces engine noise in the vehicle’s interior. ANC requires the factory-installed audio system, radio, speakers, amplifier (if equipped), induction system, and exhaust system to work properly. Deactivation is required by your dealer if related aftermarket equipment is installed. Theft-Deterrent Feature The theft-deterrent feature works by learning a portion of the Vehicle Identification Number (VIN) to the infotainment system. The infotainment system does not operate if it is stolen or moved to a different vehicle. AM-FM Radio 1. 4 . Press to show information on the current station or track. 2. FAV . Press to scroll through the favorite pages. 3. MENU . Press to set the number of favorite pages. . Press to select the Speed Compensation Volume setting. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 134 Infotainment System . Press to turn Auto Page Text Information on or off. 4. Buttons 1 - 6 . Press to save and select favorite stations. 5. EQ . Press to adjust the equalizer. 6. 8. Auxiliary Input Jack (If Equipped) . Use to connect external audio devices. 9. SRCE . Press to scroll through auxiliary devices, AM, FM, or SXM if equipped. 10. f . Press to set the bass, midrange, treble, fade, and balance. . Turn to manually select radio stations. 7. CAT . Press to display a list of SXM categories, if equipped. \ FWD . 11. s REV . 12. Press and hold to fast forward through a track. Press and hold to go backward fast through a track. P . Press to turn the infotainment system on or off. . 13. ¨ SEEK . 14. Seeks or scans to the next station. © SEEK . 15. Turn to adjust the volume. Seeks or scans to the previous station. H . Press to set the clock and date. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System . Overview (Radio with CD/MP3) 135 Press to turn Auto Page Text Information on or off. 4. Buttons 1 - 6 . Saves and selects favorite stations. 5. EQ . Press to adjust the equalizer. 6. Radio with CD/MP3 1. 4 . Press to show information on the current station or track. 2. FAV . Press to scroll through the favorite pages. 3. MENU . Press to set the number of favorite pages. . Press to select the Speed Compensation Volume setting. f . Press to set the bass, midrange, treble, fade, and balance. . Turn to manually select radio stations. 7. CAT . Press to display a list of SXM categories, if equipped. 8. Z EJECT . Press to eject the loaded CD. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 136 Infotainment System 9. Auxiliary Input Jack (If Equipped) . Use to connect external audio devices. 10. CD/AUX . Press to scroll through selecting the CD or an auxiliary device. 11. \ FWD . 12. 13. © SEEK . Seeks or scans to the previous station. 16. BAND . Press to scroll through the available bands FM1, FM2, AM, or SXM if equipped. 17. H . Press to set the clock and date. such as Channel, Song, Artist, and CAT (category) can display. Continue pressing to highlight the desired tab, or press the softkey under any one of the tabs and the information about that tab displays. Speed Compensated Volume (SCV) : SCV automatically adjusts the radio volume to compensate for road and wind noise as the vehicle speed changes while driving, so that the volume level stays consistent. To activate SCV: s REV Operation . Using the Radio 1. Set the radio volume to the desired level. O : Press to turn the system on and off. 2. Press the MENU button to display the radio setup menu. Turn clockwise or counterclockwise to increase or decrease the volume. 3. Press the softkey under the AUTO VOLUM (automatic volume) tab on the infotainment display. Press and hold to go backward fast through a track. P . . 14. Press and hold to fast forward through a track. 15. Press to turn the infotainment system on or off. Turn to adjust the volume. ¨ SEEK . Seeks or scans to the next station. 4 : Press to switch the display between the radio station frequency and the time. While the ignition is off, press this button to display the time. Press to display additional text information related to the current FM-RDS station or MP3 song. A choice of additional information 4. Press the softkey under the desired SCV setting (OFF, Low, Med, or High) to select the level of radio volume compensation. The display times out after approximately Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System 10 seconds. Each higher setting allows for more radio volume compensation at faster vehicle speeds. Setting the Tone (Bass/Treble) To adjust the bass or treble: 1. Press the f knob until Bass or Treble displays. 2. To adjust the setting, do one of the following: . Turn the . Press f knob. ¨ SEEK, or © SEEK. EQ : Press this button to choose bass and treble equalization settings designed for different types of music. Selecting MANUAL, or changing bass or treble, returns the EQ to the manual bass and treble settings. Unique EQ settings can be saved for each source. Adjusting the Speakers (Balance/Fade) BAL/FADE : To adjust the balance or fade: 1. Press the f knob until the speaker control tabs display. 2. Highlight the desired speaker control tab by doing one of the following: f knob. . Press the . Press the softkey under the desired tab. 3. Adjust the setting by doing one of the following: . . . Turn the f knob clockwise or counterclockwise. ¨ SEEK or © SEEK. Press \ FWD or s REV. Press To quickly adjust all speaker and tone controls to the middle position, press the f knob for more than two seconds. 137 If the Rear Seat Audio (RSA) is turned on, the radio disables FADE and mutes the rear speakers. Radio Messages Calibration Error : The audio system has been calibrated for the vehicle from the factory. If Calibration Error displays, it means that the radio has not been configured properly for the vehicle and it must be returned to your dealer for service. VIN or NO VIN : One of these messages will display when the TheftLock system has locked up the radio. Take the vehicle to your dealer for service. If any error occurs repeatedly or if an error cannot be corrected, contact your dealer. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 138 Infotainment System Radio AM-FM Radio Radio Data System (RDS) The radio may have an RDS. The RDS feature is available for use only on FM stations that broadcast RDS information. This system relies upon receiving specific information from these stations and only works when the information is available. While the radio is tuned to an FM-RDS station, the station name or call letters display. In rare cases, a radio station could broadcast incorrect information that causes the radio features to work improperly. If this happens, contact the radio station. Finding a Station BAND or SRCE : Press to switch between FM1, FM2, AM, and SXM if equipped. The selection displays. f : Turn clockwise or counterclockwise to increase or decrease the station frequency. © SEEK or ¨ SEEK : Press © SEEK to go to the previous or ¨ SEEK to go to the next station and stay there. To scan stations, press and hold either button for two seconds until a beep sounds. The radio goes to a station, plays for a few seconds, then goes to the next station. For AM-FM Radio and Radio with CD, the station frequency flashes while the radio is in the scan mode. Press either button again to stop scanning. The radio seeks and scans stations only with a strong signal that are in the selected band. Scan presets within the current selected band by pressing and holding either SEEK button for four seconds until a double beep sounds. The radio goes to a stored preset, plays for a few seconds if a strong signal is present, then goes to the next stored preset. The station frequency flashes while the radio is in the scan mode. Storing a Radio Station as a Favorite You are encouraged to set up radio station favorites while the vehicle is parked. Tune to favorite stations using the presets, favorites button, and steering wheel controls, if equipped. See Defensive Driving 0 166. FAV : If equipped with a FAV button, a maximum of 36 stations can be programmed as favorites by using the six softkeys below the radio station frequency tabs and by using the radio favorites page button (FAV button). Press FAV to go through up to six pages of favorites, each having six favorite stations available per page. Each page of favorites can contain any combination of AM and FM stations. The balance/fade and tone settings that were previously adjusted are stored with the favorite stations. To store a station as a favorite: 1. Tune to the desired radio station. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System 2. Press FAV to display the page where the station is to be stored. 3. Press and hold one of the six softkeys until a beep sounds. When that softkey is pressed and released, the station that was set returns. 4. Repeat the steps for each softkey radio station to be stored as a favorite. The number of favorites pages can be set up using the MENU button. To set up the number of favorites pages: 1. Press MENU to display the radio setup menu. 2. Press the softkey below the FAV 1-6 tab. and to begin the process of programming favorites for the chosen number of numbered pages. Satellite Radio SiriusXM, if equipped, is a satellite radio service based in the United States and Canada only. Finding a Category (CAT) Station CAT : The CAT button is used to find SXM channels (if equipped) while the radio is in the SXM mode. Finding a Channel BAND or SRCE : Press to switch between FM1, FM2, AM, and SXM if equipped. The selection displays. 3. Select the desired number of favorites pages by pressing the softkey below the displayed page numbers. f : Turn clockwise or 4. Press FAV, or let the menu time out, to return to the original main radio screen showing the radio station frequency tabs SEEK to go to the previous or ¨ SEEK to go to the next station and stay there. counterclockwise to increase or decrease the station frequency. © SEEK or ¨ SEEK : Press © 139 To scan stations, press and hold either button for two seconds until a beep sounds. The radio goes to a station, plays for a few seconds, then goes to the next station. The station frequency flashes while the radio is in the scan mode. Press either button again to stop scanning. The radio seeks and scans stations only with a strong signal that are in the selected band. To scan presets within the current selected band, press and hold either SEEK button for four seconds until a double beep sounds. The radio goes to a stored preset, plays for a few seconds if a strong signal is present, then goes to the next stored preset. The station frequency flashes while the radio is in the scan mode. Storing a Radio Station as a Favorite You are encouraged to set up radio station favorites while the vehicle is parked. Tune to favorite stations using the presets, favorites button, Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 140 Infotainment System and steering wheel controls, if equipped. See Defensive Driving 0 166. FAV : If equipped with a FAV button, a maximum of 36 stations can be programmed as favorites using the six softkeys below the radio station frequency tabs and by using the radio favorites page button (FAV button). Press FAV to go through up to six pages of favorites, each having six favorite stations available per page. Each page of favorites can contain any combination of AM, FM, or SXM stations. The balance/fade and tone settings that were previously adjusted are stored with the favorite stations. To store a station as a favorite: 1. Tune to the desired radio station. 2. Press FAV to display the page where the station is to be stored. 3. Press and hold one of the six softkeys until a beep sounds. When that softkey is pressed and released, the station that was set returns. 4. Repeat the steps for each softkey radio station to be stored as a favorite. programming favorites for the chosen number of numbered pages. Radio Reception 1. Press MENU to display the radio setup menu. Frequency interference and static can occur during normal radio reception if items such as cell phone chargers, vehicle convenience accessories, and external electronic devices are plugged into the accessory power outlet. If there is interference or static, unplug the item from the accessory power outlet. 2. Press the softkey below the FAV 1-6 tab. AM The number of favorites pages can be set up using the MENU button. To set up the number of favorites pages: 3. Select the desired number of favorites pages by pressing the softkey below the displayed page numbers. 4. Press FAV, or let the menu time out, to return to the original main radio screen showing the radio station frequency tabs and to begin the process of The range for most AM stations is greater than for FM, especially at night. The longer range can cause station frequencies to interfere with each other. For better radio reception, most AM radio stations boost the power levels during the day, and then reduce these levels during the night. Static can also occur when things like storms and Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System power lines interfere with radio reception. When this happens, try reducing the treble on the radio. FM Stereo FM stereo gives the best sound, but FM signals reach only about 16 to 65 km (10 to 40 mi). Tall buildings or hills can interfere with FM signals, causing the sound to fade in and out. Cellular Phone Usage Cellular phone usage may cause interference with the radio. This interference may occur when making or receiving phone calls, charging the phone's battery, or simply having the phone on. This interference causes an increased level of static while listening to the radio. If static is received while listening to the radio, unplug the cellular phone and turn it off. Multi-Band Antenna The multi-band antenna is on the roof of the vehicle. The antenna is used for the Navigation System, OnStar and the SiriusXM Satellite Radio Service System if the vehicle has these features. Tall buildings, hills, trees, heavy foliage, tunnels, bridges, and garages will affect reception. Keep the antenna clear of obstructions for clear reception. Make sure there is sufficient clearance when entering garages or parking structures. 141 Audio Players Avoiding Untrusted Media Devices When using media devices such as CDs, DVDs, Blu-ray Discs, SD cards, USB devices, and mobile devices, consider the source. Untrusted media devices could contain files that affect system operation or performance. Avoid use if the content or origin cannot be trusted. CD Player Care of the CD Player Do not add any label to a CD. It could get caught in the CD player. If a CD is recorded on a personal computer and a description label is needed, try labeling the top of the recorded CD with a marking pen. The use of CD lens cleaners is not advised, due to the risk of contaminating the lens of the CD optics with lubricants internal to the CD player mechanism. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 142 Infotainment System cases and away from direct sunlight and dust. The CD player scans the bottom surface of the disc. If the surface of a CD is damaged, such as cracked, broken, or scratched, the CD does not play properly or not at all. Do not touch the bottom side of a CD while handling it; this could damage the surface. Pick up CDs by the outer edges or the edge of the hole and the outer edge. disc is not removed, after several seconds the disc is automatically pulled back into the player. When a CD is inserted, the CD symbol displays on the left side of the radio display. As each new track starts to play, the track number displays. If an error displays, see “CD Player Messages” later in this section. If the surface of a CD is soiled, clean it with a soft, lint-free cloth or dampen a clean, soft cloth in a mild, neutral detergent solution mixed with water. Make sure the wiping process starts from the center to the edge. Care of CDs Inserting a CD If playing a CD-R, the sound quality can be reduced due to CD-R or CD-RW quality, the method of recording, the quality of the music that has been recorded, and the way the CD-R or CD-RW has been handled. Handle them carefully. Store CD-Rs or CD-RWs in their original cases or other protective Insert a CD partway into the slot, label side up. The player pulls it in and the CD should begin playing. Caution If a label is added to a CD, more than one CD is inserted into the slot at a time, or an attempt is made to play scratched or damaged CDs, the CD player could be damaged. While using the CD player, use only CDs in good condition without any label, load one CD at a time, and keep the CD player and the loading slot free of foreign materials, liquids, and debris. Ejecting a CD Z EJECT : Press and release to eject the disc. Remove the CD when Remove Disc displays. If the Playing a CD If the ignition or radio is turned off with a CD in the player, it stays in the player. When the ignition or radio is turned on, the CD starts playing where it stopped, if it was the last selected audio source. The CD player can play the smaller 8 cm (3 in) single CDs with an adapter ring. Full-size CDs and the smaller CDs are loaded in the same manner. CD/AUX : Press to cycle between CD or Auxiliary when listening to the radio. The CD icon and a message showing the disc and/or track number will display when a CD is in the player. Press again and the system automatically searches for an auxiliary input device; see Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System Auxiliary Devices 0 146. If a portable audio player is not connected, “No Input Device Found” displays. Press and hold, or press multiple times, to continue moving forward through the tracks on the CD. 4 : Press to display additional text playback quickly within a track. s REV : Press and hold to reverse information related to the current song. If information is available, the song title information displays on the top line of the display and artist information displays on the bottom line. When information is not available, NO INFO displays. \ FWD : Press and hold to advance playback quickly within a track. f : Turn to select tracks on the CD To use random: that is currently playing. © SEEK : Press to go to the start of the current track if more than 10 seconds on the CD have played. Press to go to the previous track if less than 10 seconds on the CD have played. Press and hold, or press multiple times, to continue moving backward through the tracks on the CD. RDM : For Radios with CD/MP3. Press to listen to tracks in random, rather than sequential order. 1. Press the softkey under the RDM tab until Random Current Disc displays. 2. Press the softkey again to turn off random play. MP3-Supported Files Radios with CD/MP3 have the capability of playing an MP3 CD-R or CD-RW disc. ¨ SEEK : Press to go to the next Format track. Radios that have the capability of playing MP3s can play .mp3 or .wma files that were recorded onto a 143 CD-R or CD-RW disc. The files can be recorded with the following fixed bit rates: 32 kbps, 40 kbps, 56 kbps, 64 kbps, 80 kbps, 96 kbps, 112 kbps, 128 kbps, 160 kbps, 192 kbps, 224 kbps, 256 kbps, and 320 kbps or a variable bit rate. Compressed Audio or Mixed Mode Discs The radio can play discs that contain both uncompressed CD audio and MP3 files. If both formats are on the disc, the radio reads all MP3 files first, then the uncompressed CD audio files. CD-R- or CD-RW-Supported File and Folder Structure The radio supports: . Up to 50 folders. . Up to eight folders in depth. . Up to 50 playlists. . Up to 255 files. . Playlists with an .m3u or .wpl extension. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 144 . Infotainment System Files with an .mp3, .wma, or .cda file extension. Root Directory The root directory is treated as a folder. Files are stored in the root directory when the disc or storage device does not contain folders. Files accessed from the root directory of a CD display as F1 ROOT. Empty Folder Folders that do not contain files are skipped, and the player advances to the next folder that contains files. Order of Play Compressed audio files are accessed in the following order: . Playlists (Px). . Files stored in the root directory. . Files stored in folders in the root directory. Tracks are played in the following order: . Play begins from the first track in the first playlist and continues sequentially through all tracks in each playlist. When the last track of the last playlist has played, play continues from the first track of the first playlist. . Play begins from the first track in the first folder and continues sequentially through all tracks in each folder. When the last track of the last folder has played, play continues from the first track of the first folder. show parts of words on the last page of text, and the extension of the file name is not displayed. File System and Naming Playlists can be changed by using the softkeys below the S c and c T tabs, the f knob, the © SEEK button, or the ¨ SEEK button. An MP3 CD-R or CD-RW that has been recorded without using file folders can be played. If a CD-R or CD-RW contains more than the maximum of 50 folders, 15 playlists, and 512 folders and files, the player The song name that displays is the song name contained in the ID3 tag. If the song name is not present in the ID3 tag, then the radio displays the file name without the extension (such as .mp3) as the track name. Track names longer than 32 characters or four pages are shortened. The display does not Preprogrammed Playlists CDs that have preprogrammed playlists created using WinAmp®, MusicMatch®, or RealPlayer® software can be accessed; however, there is no playlist-editing capability using the radio. These playlists are treated as special folders containing compressed audio song files. Playlists that have an .m3u or .pls file extension and are stored on a USB device may be supported by the radio with a USB port. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System allows access and navigates up to the maximum, but all items over the maximum are not accessible. s REV : Press and hold to reverse 145 2. Press the softkey again to turn off random play. playback quickly. Sound is heard at a reduced volume and the elapsed time of the file displays. Release s REV to resume playing. artist or album. information related to the current song. If information is available, the song title information displays on the top line of the display and artist information displays on the bottom line. When information is not available, NO INFO displays. \ FWD : Press and hold to advance playback quickly. Sound is heard at a reduced volume and the elapsed time of the file displays. Release \ FWD to resume playing. The elapsed time of the file displays. The player scans the disc to sort the files by artist and album ID3 tag information. It can take several minutes to scan the disc depending on the number of files on the disc. The radio may begin playing while it is scanning in the background. f : Turn to select MP3s on the CD currently playing. S c : Press the softkey below the S c tab to go to the first track in © SEEK : Press to go to the start of the previous folder. When the scan is finished, the disc begins playing files in order by artist. The current artist playing is shown on the second line of the display. Once all songs by that artist are played, the player moves to the next artist in alphabetical order and begins playing files by that artist. Playing an MP3 4 : Press to display additional text the track, if more than 10 seconds have played. Press and hold or press multiple times to continue moving backward through tracks. ¨ SEEK : Press to go to the next track. Press and hold or press multiple times to continue moving forward through tracks. c T : Press the softkey below the c T tab to go to the first track in the next folder. RDM : For Radios with CD/MP3. Press to listen to tracks in random, rather than sequential order. To use random: 1. Press the softkey under the RDM tab until Random Current Disc displays. h : Press the softkey below the h tab to play the files in order by To listen to files by another artist, press the softkey below either arrow tab. The disc goes to the next or previous artist in alphabetical order. Continue pressing either softkey below the arrow tab until the desired artist displays. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 146 Infotainment System To change from playback by artist to playback by album: 1. Press the softkey below the Sort By tab. 2. Press one of the softkeys below the Album tab from the sort screen. 3. Press the softkey below the Back tab to return to the main music navigator screen. The album name displays on the second line between the arrows, and songs from the current album begin to play. Once all songs from that album have played, the player moves to the next album in alphabetical order on the CD and begins playing MP3s from that album. To exit music navigator mode, press the softkey below the Back tab to return to normal MP3 playback. CD Player Messages CHECK DISC : If this message displays and/or the CD ejects, it could be for one of the following reasons: . It is very hot. When the temperature returns to normal, the CD should play. . The road is very rough. When the road becomes smoother, the CD should play. . The CD is dirty, scratched, wet, or upside down. . The air is very humid. If so, wait about an hour and try again. . There was a problem while burning the CD. . The label is caught in the CD player. If the CD is not playing correctly, for any other reason, try a known good CD. If any error occurs repeatedly or if an error cannot be corrected, contact your dealer. If the radio displays an error message, write it down and provide it to your dealer when reporting the problem. Auxiliary Devices Using the Auxiliary Input Jack Radios with an auxiliary input jack on the lower right side can connect to an external audio device such as an iPod, MP3 player, or CD player for use as another source for audio listening. This input jack is not an audio output; do not plug headphones into the front auxiliary input jack. Drivers are encouraged to set up any auxiliary device while the vehicle is in P (Park). See Defensive Driving 0 166 for more information on driver distraction. To use a portable audio player, connect a 3.5 mm (1/8 in) cable to the radio's front auxiliary input jack. When a device is connected, press the radio CD/AUX button to begin playing audio from the device over the vehicle speakers. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System For optimal sound quality, increase the portable audio device's volume to the loudest level. It is always best to power the portable audio device through its own battery while playing. O : Turn clockwise or counterclockwise to increase or decrease the volume of the portable player. Additional volume adjustments might have to be made from the portable device if the volume is not loud or soft enough. BAND : If equipped, press to listen to the radio when a portable audio device is playing. The portable audio device continues playing. CD/AUX : If equipped, press to play a CD when a portable audio device is playing. Press again and the system begins playing audio from the connected portable audio player. If a portable audio player is not connected, “No Input Device Found” displays. SRCE : If equipped, press to listen to the radio when a portable audio device is playing. The portable audio device continues playing. 147 USB Support Press to play a CD when a portable audio device is playing. Press again and the system begins playing audio from the connected portable audio player. If a portable audio player is not connected, “No Input Device Found” displays. Using the USB Port Radios with a USB port can control a USB storage device or an iPod using the radio buttons and knobs. See “Playing an MP3” in CD Player 0 141 for information about how to connect and control a USB storage device or an iPod. If equipped, the USB port is on the instrument panel and uses the USB 2.0 standard. USB-Supported Devices . USB flash drive . Portable USB hard drive . Fifth generation or later iPod . iPod nano . iPod touch . iPod classic Not all iPods and USB drives are compatible with the USB port. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 148 Infotainment System Make sure the iPod has the latest firmware from Apple for proper operation. iPod firmware can be updated using the latest iTunes application. See www.apple.com/ itunes. For help with identifying the iPod, go to www.apple.com/support. Radios that have a USB port can play .mp3 and .wma files that are stored on a USB storage device as well as AAC files that are stored on an iPod. USB-Supported File and Folder Structure The radio supports: . Up to 700 folders. . Up to eight folders in depth. . Up to 65,535 files. . Folder and file names up to 64 bytes. . Files with an .mp3 or .wma file extension. . AAC files stored on an iPod. . FAT16. . FAT32. Connecting a USB Storage Device or iPod The USB port can be used to control an iPod or a USB storage device. To connect a USB storage device, connect the device to the USB port on the instrument panel. To connect an iPod, connect one end of the USB cable that came with the iPod to the iPod’s dock connector and connect the other end to the USB port on the instrument panel. If the vehicle is on and the USB connection works, “OK to disconnect” and a GM logo may appear on the iPod, and iPod appears on the infotainment display. The iPod music appears on the infotainment display and begins playing. The iPod charges while it is connected to the vehicle if the ignition is on or in ACC/ ACCESSORY. When the vehicle is turned off, the iPod automatically powers off and will not charge or draw power from the vehicle's battery. If you have an older iPod model that is not supported, it can still be used by connecting it to the auxiliary input jack using a standard 3.5 mm (1/8 in) stereo cable. See “Using the Auxiliary Input Jack” previously in this section. Using the Radio to Control a USB Storage Device or iPod The radio can control a USB storage device or an iPod using the radio buttons and knobs, and can display song information on the infotainment display. f : Turn to select files. © SEEK : Press to go to the start of the track, if more than 10 seconds have played. Press and hold or press multiple times to continue moving backward through tracks. ¨ SEEK : Press to go to the next track. Press and hold or press multiple times to continue moving forward through tracks. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System s REV : Press and hold to reverse playback quickly. Sound is heard at a reduced volume. Release s REV to resume playing. The elapsed time of the file displays. \ FWD : Press and hold to advance playback quickly. Sound is heard at a reduced volume. Release \ FWD to resume playing. The elapsed time of the file displays. 4 : Press to display additional information about the selected track. Using Softkeys to Control a USB Storage Device or iPod The five softkeys below the infotainment display are used to control the functions listed below. To use the softkeys: 1. Press the first or fifth softkey below the infotainment display to display the functions listed below, or press the softkey below the function if it is currently displayed. 2. Press the softkey below the tab with the function on it to use that function. 4. Turn f to scroll through the files in the selected folder. 5. Press f to select the desired file to be played. j : Press the softkey below j to pause the track. The tab appears raised when pause is being used. Press the softkey below j again to resume playback. Back : Press the softkey below the Back tab to go back to the main display screen on an iPod, or the root directory on a USB storage device. c : Press the softkey below c to view the contents of the current folder on the USB drive. To browse and select files: 1. Press the softkey below c. 2. Turn f to scroll through the list of folders. 3. Press f to select the desired folder. If there is more then one folder, repeat Steps 1 and 2 until the desired folder is reached. 149 To skip through large lists, the five softkeys can be used to navigate in the following order: . First softkey, first item in the list. . Second softkey, 1% through the list each time the softkey is pressed. . Third softkey, 5% through the list each time the softkey is pressed. . Fourth softkey, 10% through the list each time the softkey is pressed. . Fifth softkey, end of the list. h : Press the softkey below h to view and select a file on an iPod, using the iPod's menu system. Files are sorted by: . Playlists . Artists . Albums Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 150 Infotainment System . Genres . Songs . Composers . Third softkey, 5% through the list each time the softkey is pressed. Shuffle Functionality . Fourth softkey, 10% through the list each time the softkey is pressed. . Fifth softkey, end of the list. 2. Turn f to scroll through the list of menus. Repeat Functionality Press the softkey below >, 2, C , or = to select between Shuffle Off, Shuffle All Songs/ Shuffle Songs, Shuffle Album, or Shuffle Folder. To use Repeat: > : Press the softkey below 2 3. Press f to select the desired menu. Press the softkey below " or ' to select between Repeat All and Repeat Track. To select files: 1. Press the softkey below h. 4. Turn f to scroll through the folders or files in the selected menu. 5. Press f to select the desired file to be played. To skip through large lists, the five softkeys can be used to navigate in the following order: . First softkey, first item in the list. . Second softkey, 1% through the list each time the softkey is pressed. " : Press the softkey below " to repeat all tracks. The tab appears lowered when Repeat All is being used. This is the default mode when a USB storage device or iPod is first connected. ' : Press the softkey below ' to repeat one track. The tab appears raised when Repeat Track is being used. To use Shuffle: to turn shuffle off. This is the default mode when a USB storage device or iPod is first connected. 2 : Press the softkey below = or C to shuffle all songs on the USB storage device or iPod. C : Press the softkey below > to shuffle all songs in the current album on an iPod. = : Press the softkey below > to shuffle all songs in the current folder on a USB storage device. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System OnStar System OnStar with 4G LTE If equipped with OnStar 4G LTE, up to seven devices, such as smartphones, tablets, and laptops, can be connected to high-speed Internet through the vehicle’s built-in Wi-Fi hotspot. Call 1-888-4-ONSTAR (1-888-466-7827) to connect to an OnStar Advisor for assistance. See www.onstar.com for a detailed instruction guide, vehicle availability, details, and system limitations. Services and apps vary by make, model, year, carrier, availability, and conditions. 4G LTE service is available in select markets. 4G LTE performance is based on industry averages and vehicle systems design. Some services require a data plan. 151 Phone Bluetooth For vehicles equipped with Bluetooth capability, the system can interact with many cell phones, allowing: . Placement and receipt of calls in a hands-free mode. . Sharing of the cell phone’s address book or contact list with the vehicle. To minimize driver distraction, before driving, and with the vehicle parked: . Become familiar with the features of the cell phone. Organize the phone book and contact lists clearly and delete duplicate or rarely used entries. If possible, program speed dial or other shortcuts. . Review the controls and operation of the infotainment system. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 152 . Infotainment System Pair cell phone(s) to the vehicle. The system may not work with all cell phones. See “Pairing” in this section for more information. . If the cell phone has voice dialing capability, learn to use that feature to access the address book or contact list. See “Voice Pass-Thru” in this section for more information. . See “Storing and Deleting Phone Numbers” in this section for more information. { Warning When using a cell phone, it can be distracting to look too long or too often at the screen of the phone or the infotainment system. Taking your eyes off the road too long or too often could cause a crash resulting in injury or death. Focus your attention on driving. A Bluetooth system can use a Bluetooth-capable cell phone with a Hands-Free Profile to make and receive phone calls. The system can be used while the ignition is on or in ACC/ACCESSORY. The range of the Bluetooth system can be up to 9.1 m (30 ft). Not all phones support all functions, and not all phones work with the in-vehicle Bluetooth system. See www.gm.com/bluetooth for more information on compatible phones in U.S. and Canada only. Voice Recognition The Bluetooth system uses voice recognition to interpret voice commands to dial phone numbers and name tags. For additional information, say “Help” while you are in a voice recognition menu. Noise : Keep interior noise levels to a minimum. The system may not recognize voice commands if there is too much background noise. When to Speak : A short tone sounds after the system responds indicating when it is waiting for a voice command. Wait until the tone and then speak. How to Speak : Speak clearly in a calm and natural voice. Audio System When using the in-vehicle Bluetooth system, sound comes through the vehicle's front audio system speakers and overrides the audio system. Use the audio system volume knob, during a call, to change the volume level. The adjusted volume level remains in memory for later calls. To prevent missed calls, a minimum volume level is used if the volume is turned down too low. Bluetooth Controls Use the buttons on the steering wheel to operate the in-vehicle Bluetooth system. See Steering Wheel Controls 0 94. b / g : Press to answer incoming calls, confirm system information, and start speech recognition. c / x : Press to end a call, reject a call, or cancel an operation. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System Pairing A Bluetooth-enabled cell phone must be paired to the Bluetooth system and then connected to the vehicle before it can be used. See the cell phone manufacturer's user guide for Bluetooth functions before pairing the cell phone. If a Bluetooth phone is not connected, calls will be made using OnStar Hands-Free Calling, if equipped. See OnStar Overview 0 349. Pairing Information . A Bluetooth phone with MP3 capability cannot be paired to the vehicle as a phone and an MP3 player at the same time. . Up to five cell phones can be paired to the Bluetooth system. . The pairing process is disabled when the vehicle is moving. . Pairing only needs to be completed once, unless the pairing information on the cell phone changes or the cell phone is deleted from the system. . Only one paired cell phone can be connected to the Bluetooth system at a time. . If multiple paired cell phones are within range of the system, the system connects to the first available paired cell phone in the order that they were first paired to the system. To connect to a different paired phone, see “Connecting to a Different Phone” later in this section. Pairing a Phone 1. Press and hold two seconds. b / g for 2. Say “Bluetooth.” This command can be skipped. 3. Say “Pair.” The system responds with instructions and a four-digit Personal Identification Number (PIN). The PIN is used in Step 5. 4. Start the pairing process on the cell phone that you want to pair. For help with this process, see the cell phone manufacturer's user guide. 153 5. Locate the device named “Your Vehicle” in the list on the cell phone. Follow the instructions on the cell phone to enter the PIN provided in Step 3. After the PIN is successfully entered, the system prompts you to provide a name for the paired cell phone. This name will be used to indicate which phones are paired and connected to the vehicle. The system responds with “ has been successfully paired” after the pairing process is complete. 6. Repeat Steps 1–5 to pair additional phones. Listing All Paired and Connected Phones The system can list all cell phones paired to it. If a paired cell phone is also connected to the vehicle, the system responds with “is connected” after that phone name. 1. Press and hold two seconds. b / g for Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 154 Infotainment System 2. Say “Bluetooth.” 2. Say “Bluetooth.” 3. Say “List.” 3. Say “Change phone.” . If another cell phone is found, the response will be “ is now connected.” . If another cell phone is not found, the original phone remains connected. Deleting a Paired Phone If the phone name you want to delete is unknown, see “Listing All Paired and Connected Phones.” 1. Press and hold two seconds. b / g for 2. Say “Bluetooth.” 3. Say “Delete.” The system asks which phone to delete. 4. Say the name of the phone you want to delete. Connecting to a Different Phone To connect to a different cell phone, the Bluetooth system looks for the next available cell phone in the order in which all the available cell phones were paired. Depending on which cell phone you want to connect to, you may have to use this command several times. 1. Press and hold two seconds. b / g for Delete : This command is used to delete individual name tags. Delete All Name Tags : This command deletes all stored name tags in the Hands-Free Calling Directory and the OnStar Turn-by-Turn Destinations Directory, if equipped. Using the “Store” Command Storing and Deleting Phone Numbers 1. Press and hold two seconds. The system can store up to 30 phone numbers as name tags in the Hands-Free Directory that is shared between the Bluetooth and OnStar systems, if equipped. 2. Say “Store.” The following commands are used to delete and store phone numbers. Store : This command will store a phone number, or a group of numbers as a name tag. Digit Store : This command allows a phone number to be stored as a name tag by entering the digits one at a time. b / g for 3. Say the phone number or group of numbers you want to store all at once with no pauses, then follow the directions given by the system to save a name tag for this number. Using the “Digit Store” Command If an unwanted number is recognized by the system, say “Clear” at any time to clear the last number. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System To hear all of the numbers recognized by the system, say “Verify” at any time. 1. Press and hold two seconds. b / g for 2. Say “Digit Store.” 3. Say each digit, one at a time, that you want to store. After each digit is entered, the system repeats back the digit it heard followed by a tone. After the last digit has been entered, say “Store,” and then follow the directions given by the system to save a name tag for this number. Using the “Delete” Command 1. Press and hold two seconds. b / g for 2. Say “Delete.” 3. Say the name tag you want to delete. Using the “Delete All Name Tags” Command This command deletes all stored name tags in the Hands-Free Calling Directory and the OnStar Turn-by-Turn Destinations Directory, if equipped. To delete all name tags: 1. Press and hold two seconds. b / g for 2. Say “Delete all name tags.” Listing Stored Numbers The list command will list all stored numbers and name tags. Using the “List” Command 1. Press and hold two seconds. b / g for 2. Say “Directory.” 3. Say “Hands-Free Calling.” 4. Say “List.” Making a Call Calls can be made using the following commands. 155 Dial or Call : The dial or call command can be used interchangeably to dial a phone number or a stored name tag. Digit Dial : This command allows a phone number to be dialed by entering the digits one at a time. Re-dial : This command is used to dial the last number used on the cell phone. Using the “Dial” or “Call” Command 1. Press and hold two seconds. b / g for 2. Say “Dial” or “Call.” 3. Say the entire number without pausing, or say the name tag. Once connected, the person called will be heard through the audio speakers. Calling Emergency 1. Press and hold b / g for two seconds. The system responds “Ready,” followed by a tone. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 156 Infotainment System 3. Say each digit, one at a time, that you want to dial. After each digit is entered, the system repeats back the digit it heard followed by a tone. After the last digit has been entered, say “Dial.” 2. Say “Dial” or “Call.” 3. Say [emergency number]. 4. Say “Dial” or “Call.” Once connected, the person called will be heard through the audio speakers. Using the “Digit Dial” Command The digit dial command allows a phone number to be dialed by entering the digits one at a time. After each digit is entered, the system repeats back the digit it heard followed by a tone. If an unwanted number is recognized by the system, say “Clear” at any time to clear the last number. To hear all of the numbers recognized by the system, say “Verify” at any time. 1. Press and hold two seconds. 2. Say “Digit Dial.” b / g for Once connected, the person called will be heard through the audio speakers. Call Waiting Call waiting must be supported on the cell phone and enabled by the wireless service carrier. . Press b / g to answer an incoming call when another call is active. The original call is placed on hold. . Press b / g again to return to the original call. . To ignore the incoming call, no action is required. . Press c / x to disconnect the current call and switch to the call on hold. Using the “Re-dial” Command 1. Press and hold two seconds. b / g for 2. After the tone, say “Re-dial.” Once connected, the person called will be heard through the audio speakers. Receiving a Call When an incoming call is received, the audio system mutes and a ring tone is heard in the vehicle. . . b / g to answer the call. Press c / x to ignore a call. Press Three-Way Calling Three-way calling must be supported on the cell phone and enabled by the wireless service carrier. 1. While on a call, press 2. Say “Three-way call.” b / g. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Infotainment System 3. Use the dial or call command to dial the number of the third party to be called. transferred. The connection process can take up to two minutes after the ignition is turned to on. 4. Once the call is connected, press b / g to link all callers together. Transferring Audio from the Bluetooth System to a Cell Phone Ending a Call Press c / x to end a call. During a call, all sounds from inside the vehicle can be muted so that the person on the other end of the call cannot hear them. . To mute a call, press then say “Mute call.” 1. Press b / g. 2. Say “Transfer Call.” Muting a Call . During a call with the audio in the vehicle: b / g , and To cancel mute, press b / g , and then say “Un-mute call.” Transferring a Call Audio can be transferred between the Bluetooth system and the cell phone. The cell phone must be paired and connected with the Bluetooth system before a call can be Transferring Audio to the Bluetooth System from a Cell Phone During a call with the audio on the cell phone, press b / g. The audio transfers to the vehicle. If the audio does not transfer to the vehicle, use the audio transfer feature on the cell phone. See your cell phone manufacturer's user guide for more information. 157 Voice Pass-Thru Voice pass-thru allows access to the voice recognition commands on the cell phone. See your cell phone manufacturer's user guide to see if the cell phone supports this feature. To access contacts stored in the cell phone: 1. Press and hold two seconds. b / g for 2. Say “Bluetooth.” This command can be skipped. 3. Say “Voice.” The system responds “OK, accessing .” The cell phone's normal prompt messages will go through their cycle according to the phone's operating instructions. Dual Tone Multi-Frequency (DTMF) Tones The Bluetooth system can send numbers and the numbers stored as name tags during a call. You can use this feature when calling a Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 158 Infotainment System menu-driven phone system. Account numbers can also be stored for use. General Motors is under license. Other trademarks and trade names are those of their respective owners. Sending a Number or Name Tag During a Call See Radio Frequency Statement 0 345. 1. Press b / g. The system responds “Ready,” followed by a tone. 2. Say “Dial.” 3. Say the number or name tag to send. Clearing the System Unless information is deleted out of the in-vehicle Bluetooth system, it will be retained indefinitely. This includes all saved name tags in the phone book and phone pairing information. For information on how to delete this information, see the previous section “Deleting a Paired Phone” and the previous sections on deleting name tags. Other Information The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Climate Controls 159 Climate Controls Climate Control Systems Climate Control Systems The heating, cooling, and ventilation for the vehicle can be controlled with this system. Climate Control Systems . . . . . 159 Rear Heating System . . . . . . . . . 161 Rear Climate Control System . . . . . . . . . . . . . . . . . . . . . . 161 Air Vents Air Vents . . . . . . . . . . . . . . . . . . . . . 164 Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . 164 Vehicles without Air Conditioning 1. Fan Control 2. Temperature Control 3. Air Delivery Mode Control 9 : Turn the knob clockwise or counterclockwise to increase or decrease the fan speed. 9 : Turns the system off. Temperature Control : Turn the knob clockwise or counterclockwise to increase or decrease the temperature inside the vehicle. Air Delivery Mode Control : Turn the knob clockwise or counterclockwise to change the current airflow mode. H : Air is directed to the instrument panel outlets. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 160 Climate Controls ) : Air is divided between the instrument panel and floor outlets, with some air directed toward the windshield. 6 : Air is directed to the floor outlets with some air directed to the windshield and side windows. - : This mode clears the windows of fog or moisture. Outside air is directed to the floor and defroster outlets. Adjust the temperature knob for warmer or cooler air. The air conditioning compressor might turn on in this setting to dehumidify the air. 1 : This mode clears the windshield of fog or frost more quickly. Air is directed to the windshield, with some to the floor outlets and front side windows. The air conditioning compressor might turn on in this setting to dehumidify the air. Do not drive the vehicle until all the windows are clear. Vehicles with Air Conditioning 2. Temperature Control V : Cools the air inside the vehicle faster, by recirculating the inside air. 3. Air Delivery Mode Control Rear Window Defogger 4. Rear Window Defogger (If Equipped) If equipped with a rear window defogger, a warming grid is used to remove fog or frost from the rear window. 1. Fan Control On hot days, open the windows to let hot inside air escape; then close them. This helps to reduce the time needed for the vehicle to cool down and the system operates more efficiently. # : Cools and dehumidifies the air inside of the vehicle. 1 : Press to turn the rear window defogger on or off. An indicator light on the button comes on to show that the rear window defogger is on. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Climate Controls The defogger only works when the ignition is on. The defogger turns off if the ignition is turned off or to ACC/ ACCESSORY. from the front seating area. This feature works with the main climate control system in the vehicle. Rear Climate Control System Caution If equipped, the rear heating system lets you adjust the amount of air flowing into the rear of the vehicle, amount of heat to the rear seating area. 9 : This turns the rear heating system off. Do not drive the vehicle until all the windows are clear. Rear Heating System c : This position supplies half the R : This position supplies the least amount of heat to the rear seating area. Heated Mirrors: If equipped with heated outside mirrors, the mirrors heat to help clear fog or frost from the surface of the mirror when 1 is pressed. See Heated Mirrors 0 39. Do not use a razor blade or sharp object to clear the inside rear window. Do not adhere anything to the defogger grid lines in the rear glass. These actions may damage the rear defogger. Repairs would not be covered by the vehicle warranty. 161 AUX : The thumbwheel for this system is on the instrument panel below the audio system. 9 : Turn the thumbwheel up or down to increase or decrease the amount of heated air sent to the rear seating area. Q : This position supplies the most amount of heat to the rear seating area. If equipped with a rear heating and air conditioning system, it controls the temperature, fan speed, and air delivery for the rear seat passengers only. The front climate control panel is in the overhead console between the driver and front passenger. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 162 Climate Controls Front Climate Control Panel 1. Fan Control 2. Air Delivery Mode Control 3. Temperature Control Use this control panel to maintain a separate temperature setting. Adjust the direction of the airflow or adjust the fan speed for the rear seat passenger(s). When the fan knob is in the AUX position, the rear climate control panel can be used to adjust the climate settings in the rear seating area. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Climate Controls 163 Temperature Control : Turn clockwise or counterclockwise to increase or decrease the temperature in the rear seating area. The air conditioning system on the main climate control panel must be turned on to direct cooled air to the rear of the vehicle. If it is not on, then the temperature in the rear of the vehicle remains at cabin temperature. Rear Climate Control Panel 1. Fan Control 2. Air Delivery Mode Control 3. Temperature Control For vehicles with a rear climate control panel, it is located overhead behind the driver and front passenger, centered in front of the second row. To adjust the rear climate control panel settings by a rear seat passenger, the front climate control panel fan knob must be in the AUX position. The fan speed, air delivery mode, and temperature can then be adjusted. Air Delivery Mode Control : Turn clockwise or counterclockwise to change the direction of the airflow in the rear seating area. AUX : Turn the fan knob on the front climate control panel to AUX to let rear seat passengers use the control panel in the rear seating area. This disables the front control panel. To return control to the front panel, move the fan knob out of AUX. H : Air is directed to the upper outlets, with some directed to the floor outlets. 9 : Turns the system off. 9 : Turn clockwise or 2 : Air is directed to the floor outlets. counterclockwise to increase or decrease the fan speed in the rear seating area. To change the current mode, select one of the following: Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 164 Climate Controls Be sure to keep the area under the front seats clear of any objects so that the air inside of the vehicle can circulate effectively. For information on how to use the main climate control system, see Climate Control Systems 0 159. For information on ventilation, see Air Vents 0 164. Air Vents Use the outlets located near the center and on the sides of the instrument panel to change the direction of airflow. Operation Tips . Clear away any ice, snow or leaves from the air inlets at the base of the windshield that may block the flow of air into the vehicle. . Use of non-GM approved hood deflectors may adversely affect the performance of the system. . Clear snow off the hood to improve visibility and help decrease moisture drawn into the vehicle. . Keep the path under the front seats clear of objects to help circulate the air inside of the vehicle more effectively. Maintenance Service All vehicles have a label underhood that identifies the refrigerant used in the vehicle. The refrigerant system should only be serviced by trained and certified technicians. The air conditioning evaporator should never be repaired or replaced by one from a salvage vehicle. It should only be replaced by a new evaporator to ensure proper and safe operation. During service, all refrigerants should be reclaimed with proper equipment. Venting refrigerants directly to the atmosphere is harmful to the environment and may also create unsafe conditions based on inhalation, combustion, frostbite, or other health-based concerns. The air conditioning system requires periodic maintenance. See Maintenance Schedule 0 319. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Driving and Operating Parking over Things That Burn . . . . . . . . . . . . . . . . . . . 184 Engine Exhaust Driving Information Distracted Driving . . . . . . . . . . . . Defensive Driving . . . . . . . . . . . . . Drunk Driving . . . . . . . . . . . . . . . . . Control of a Vehicle . . . . . . . . . . . Braking . . . . . . . . . . . . . . . . . . . . . . . Steering . . . . . . . . . . . . . . . . . . . . . . Off-Road Recovery . . . . . . . . . . . Loss of Control . . . . . . . . . . . . . . . Driving on Wet Roads . . . . . . . . Hill and Mountain Roads . . . . . Winter Driving . . . . . . . . . . . . . . . . If the Vehicle Is Stuck . . . . . . . . Vehicle Load Limits . . . . . . . . . . . 166 166 167 167 167 167 168 168 169 170 170 172 172 Starting and Operating New Vehicle Break-In . . . . . . . . . Ignition Positions . . . . . . . . . . . . . Starting the Engine . . . . . . . . . . . Fast Idle System . . . . . . . . . . . . . Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . Engine Coolant Heater . . . . . . . Shifting Into Park . . . . . . . . . . . . . Shifting out of Park . . . . . . . . . . . 176 176 178 180 180 180 182 183 Engine Exhaust . . . . . . . . . . . . . . 184 Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . 185 Automatic Transmission Automatic Transmission . . . . . . 185 Manual Mode . . . . . . . . . . . . . . . . . 188 Tow/Haul Mode . . . . . . . . . . . . . . . 189 Brakes Antilock Brake System (ABS) . . . . . . . . . . . . . . . Parking Brake . . . . . . . . . . . . . . . . Brake Assist . . . . . . . . . . . . . . . . . . Hill Start Assist (HSA) . . . . . . . . 190 191 191 192 Ride Control Systems Traction Control/Electronic Stability Control . . . . . . . . . . . . . 192 Locking Rear Axle . . . . . . . . . . . . 194 Cruise Control Cruise Control . . . . . . . . . . . . . . . . 194 Driver Assistance Systems Driver Assistance Systems . . . 197 Rear Vision Camera (RVC) . . . 198 Park Assist . . . . . . . . . . . . . . . . . . . 199 165 Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . 201 Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . . . 202 Lane Departure Warning (LDW) . . . . . . . . . . . . . 204 Fuel Top Tier Fuel . . . . . . . . . . . . . . . . . Recommended Fuel . . . . . . . . . . Prohibited Fuels . . . . . . . . . . . . . . Fuels in Foreign Countries . . . Fuel Additives . . . . . . . . . . . . . . . . E85 or FlexFuel . . . . . . . . . . . . . . Filling the Tank . . . . . . . . . . . . . . . Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 206 206 206 207 207 207 208 209 Trailer Towing General Towing Information . . . . . . . . . . . . . . . . . . Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . . Trailer Towing . . . . . . . . . . . . . . . . Towing Equipment . . . . . . . . . . . . Trailer Sway Control (TSC) . . . 210 210 215 222 225 Conversions and Add-Ons Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . 227 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 166 Driving and Operating Driving Information Distracted Driving Distraction comes in many forms and can take your focus from the task of driving. Exercise good judgment and do not let other activities divert your attention away from the road. Many local governments have enacted laws regarding driver distraction. Become familiar with the local laws in your area. To avoid distracted driving, keep your eyes on the road, keep your hands on the steering wheel, and focus your attention on driving. . Do not use a phone in demanding driving situations. Use a hands-free method to place or receive necessary phone calls. . Watch the road. Do not read, take notes, or look up information on phones or other electronic devices. . Designate a front seat passenger to handle potential distractions. . Become familiar with vehicle features before driving, such as programming favorite radio stations and adjusting climate control and seat settings. Program all trip information into any navigation device prior to driving. . Wait until the vehicle is parked to retrieve items that have fallen to the floor. . Stop or park the vehicle to tend to children. . Keep pets in an appropriate carrier or restraint. . Avoid stressful conversations while driving, whether with a passenger or on a cell phone. { Warning Taking your eyes off the road too long or too often could cause a crash resulting in injury or death. Focus your attention on driving. Refer to the infotainment section for more information on using that system and the navigation system, if equipped, including pairing and using a cell phone. Defensive Driving Defensive driving means “always expect the unexpected.” The first step in driving defensively is to wear the seat belt. See Seat Belts 0 50. . Assume that other road users (pedestrians, bicyclists, and other drivers) are going to be careless and make mistakes. Anticipate what they might do and be ready. . Allow enough following distance between you and the driver in front of you. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating . Focus on the task of driving. Drunk Driving Death and injury associated with drinking and driving is a global tragedy. { Warning Drinking and then driving is very dangerous. Your reflexes, perceptions, attentiveness, and judgment can be affected by even a small amount of alcohol. You can have a serious — or even fatal — collision if you drive after drinking. Do not drink and drive or ride with a driver who has been drinking. Ride home in a cab; or if you are with a group, designate a driver who will not drink. Control of a Vehicle Braking, steering, and accelerating are important factors in helping to control a vehicle while driving. Braking Braking action involves perception time and reaction time. Deciding to push the brake pedal is perception time. Actually doing it is reaction time. Average driver reaction time is about three-quarters of a second. In that time, a vehicle moving at 100 km/h (60 mph) travels 20 m (66 ft), which could be a lot of distance in an emergency. Helpful braking tips to keep in mind include: . Keep enough distance between you and the vehicle in front of you. . Avoid needless heavy braking. . Keep pace with traffic. If the engine ever stops while the vehicle is being driven, brake normally but do not pump the brakes. Doing so could make the pedal harder to push down. If the engine stops, there will be some power brake assist but it will be used when the brake is applied. 167 Once the power assist is used up, it can take longer to stop and the brake pedal will be harder to push. Steering Hydraulic Power Steering Your vehicle has hydraulic power steering. It may require maintenance. See Power Steering Fluid 0 250. If power steering assist is lost because the engine stops or because of a system malfunction, the vehicle can be steered but may require increased effort. See your dealer if there is a problem. Caution If the steering wheel is turned until it reaches the end of its travel, and is held in that position for more than 15 seconds, damage may occur to the power steering system and there may be loss of power steering assist. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 168 Driving and Operating Curve Tips . Take curves at a reasonable speed. . Reduce speed before entering a curve. . Maintain a reasonable steady speed through the curve. . Wait until the vehicle is out of the curve before accelerating gently into the straightaway. Off-Road Recovery Loss of Control Skidding Steering in Emergencies . . . There are some situations when steering around a problem may be more effective than braking. Holding both sides of the steering wheel allows you to turn 180 degrees without removing a hand. Antilock Brake System (ABS) allows steering while braking. 3. Turn the steering wheel to go straight down the roadway. The vehicle's right wheels can drop off the edge of a road onto the shoulder while driving. Follow these tips: 1. Ease off the accelerator and then, if there is nothing in the way, steer the vehicle so that it straddles the edge of the pavement. 2. Turn the steering wheel about one-eighth of a turn, until the right front tire contacts the pavement edge. There are three types of skids that correspond to the vehicle's three control systems: . Braking Skid — wheels are not rolling. . Steering or Cornering Skid — too much speed or steering in a curve causes tires to slip and lose cornering force. . Acceleration Skid — too much throttle causes the driving wheels to spin. Defensive drivers avoid most skids by taking reasonable care suited to existing conditions, and by not overdriving those conditions. But skids are always possible. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating If the vehicle starts to slide, follow these suggestions: . Ease your foot off the accelerator pedal and steer the way you want the vehicle to go. The vehicle may straighten out. Be ready for a second skid if it occurs. . Slow down and adjust your driving according to weather conditions. Stopping distance can be longer and vehicle control can be affected when traction is reduced by water, snow, ice, gravel, or other material on the road. Learn to recognize warning clues — such as enough water, ice, or packed snow on the road to make a mirrored surface — and slow down when you have any doubt. . Try to avoid sudden steering, acceleration, or braking, including reducing vehicle speed by shifting to a lower gear. Any sudden changes could cause the tires to slide. Remember: Antilock brakes help avoid only the braking skid. Driving on Wet Roads Rain and wet roads can reduce vehicle traction and affect your ability to stop and accelerate. Always drive slower in these types of driving conditions and avoid driving through large puddles and deep-standing or flowing water. { Warning Wet brakes can cause crashes. They might not work as well in a quick stop and could cause pulling to one side. You could lose control of the vehicle. After driving through a large puddle of water or a car/vehicle wash, lightly apply the brake pedal until the brakes work normally. (Continued) 169 Warning (Continued) Flowing or rushing water creates strong forces. Driving through flowing water could cause the vehicle to be carried away. If this happens, you and other vehicle occupants could drown. Do not ignore police warnings and be very cautious about trying to drive through flowing water. Hydroplaning Hydroplaning is dangerous. Water can build up under the vehicle's tires so they actually ride on the water. This can happen if the road is wet enough and you are going fast enough. When the vehicle is hydroplaning, it has little or no contact with the road. There is no hard and fast rule about hydroplaning. The best advice is to slow down when the road is wet. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 170 Driving and Operating Other Rainy Weather Tips { Warning Besides slowing down, other wet weather driving tips include: . Allow extra following distance. . Pass with caution. . Keep windshield wiping equipment in good shape. . Keep the windshield washer fluid reservoir filled. . Have good tires with proper tread depth. See Tires 0 270. . Turn off cruise control. Using the brakes to slow the vehicle on a long downhill slope can cause brake overheating, can reduce brake performance, and could result in a loss of braking. Shift the transmission to a lower gear to let the engine assist the brakes on a steep downhill slope. Be alert on top of hills; something could be in your lane (e.g., stalled car, crash). . Pay attention to special road signs (e.g., falling rocks area, winding roads, long grades, passing or no-passing zones) and take appropriate action. Winter Driving Driving on Snow or Ice { Warning Coasting downhill in N (Neutral) or with the ignition off is dangerous. This can cause overheating of the brakes and loss of steering assist. Always have the engine running and the vehicle in gear. Hill and Mountain Roads Driving on steep hills or through mountains is different than driving on flat or rolling terrain. Tips include: . Keep the vehicle serviced and in good shape. . Check all fluid levels and brakes, tires, cooling system, and transmission. . Shift to a lower gear when going down steep or long hills. . . Drive at speeds that keep the vehicle in its own lane. Do not swing wide or cross the center line. Snow or ice between the tires and the road creates less traction or grip, so drive carefully. Wet ice can occur at about 0 °C (32 °F) when freezing rain begins to fall. Avoid driving on wet ice or in freezing rain until roads can be treated. For slippery road driving: . Accelerate gently. Accelerating too quickly causes the wheels to spin and makes the surface under the tires slick. . Turn on Traction Control. See Traction Control/Electronic Stability Control 0 192. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating . . . Antilock Brake System (ABS) improves vehicle stability during hard stops, but the brakes should be applied sooner than when on dry pavement. See Antilock Brake System (ABS) 0 190. Allow greater following distance and watch for slippery spots. Icy patches can occur on otherwise clear roads in shaded areas. The surface of a curve or an overpass can remain icy when the surrounding roads are clear. Avoid sudden steering maneuvers and braking while on ice. Turn off cruise control. Blizzard Conditions Stop the vehicle in a safe place and signal for help. Stay with the vehicle unless there is help nearby. If possible, use Roadside Assistance. See Roadside Assistance Program 0 339. To get help and keep everyone in the vehicle safe: . Turn on the hazard warning flashers. . Tie a red cloth to an outside mirror. { Warning Snow can trap engine exhaust under the vehicle. This may cause exhaust gases to get inside. Engine exhaust contains carbon monoxide (CO), which cannot be seen or smelled. It can cause unconsciousness and even death. If the vehicle is stuck in snow: . Clear snow from the base of the vehicle, especially any blocking the exhaust pipe. (Continued) 171 Warning (Continued) . Open a window about 5 cm (2 in) on the vehicle side that is away from the wind, to bring in fresh air. . Fully open the air outlets on or under the instrument panel. . Adjust the climate control system to circulate the air inside the vehicle and set the fan speed to the highest setting. See “Climate Control Systems.” For more information about CO, see Engine Exhaust 0 184. To save fuel, run the engine for short periods to warm the vehicle and then shut the engine off and partially close the window. Moving about to keep warm also helps. If it takes time for help to arrive, when running the engine, push the accelerator pedal slightly so the engine runs faster than the idle Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 172 Driving and Operating speed. This keeps the battery charged to restart the vehicle and to signal for help with the headlamps. Do this as little as possible, to save fuel. If the Vehicle Is Stuck Slowly and cautiously spin the wheels to free the vehicle when stuck in sand, mud, ice, or snow. If stuck too severely for the traction system to free the vehicle, turn the traction system off and use the rocking method. See Traction Control/Electronic Stability Control 0 192. { Warning If the vehicle's tires spin at high speed, they can explode, and you or others could be injured. The vehicle can overheat, causing an engine compartment fire or other damage. Spin the wheels as little as possible and avoid going above 56 km/h (35 mph). Rocking the Vehicle to Get it Out Turn the steering wheel left and right to clear the area around the front wheels. Turn off any traction system. Shift back and forth between R (Reverse) and a low forward gear, spinning the wheels as little as possible. To prevent transmission wear, wait until the wheels stop spinning before shifting gears. Release the accelerator pedal while shifting, and press lightly on the accelerator pedal when the transmission is in gear. Slowly spinning the wheels in the forward and reverse directions causes a rocking motion that could free the vehicle. If that does not get the vehicle out after a few tries, it might need to be towed out. If the vehicle does need to be towed out, see Towing the Vehicle 0 306. Vehicle Load Limits It is very important to know how much weight the vehicle can carry. This weight is called the vehicle capacity weight and includes the weight of all occupants, cargo, and all nonfactory-installed options. Two labels on the vehicle may show how much weight it was designed to carry, the Tire and Loading Information label and the Certification/Tire label. { Warning Do not load the vehicle any heavier than the Gross Vehicle Weight Rating (GVWR), or either the maximum front or rear Gross Axle Weight Rating (GAWR). This can cause systems to break and change the way the vehicle handles. This could cause loss of control and a crash. Overloading can also reduce stopping distance, damage the tires, and shorten the life of the vehicle. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Tire and Loading Information Label Label Example A vehicle specific Tire and Loading Information label is attached to the center pillar (B-pillar). The tire and loading information label shows the number of occupant seating positions (1), and the maximum vehicle capacity weight (2) in kilograms and pounds. The Tire and Loading Information label also shows the size of the original equipment tires (3) and the recommended cold tire inflation pressures (4). For more information on tires and inflation see Tires 0 270 and Tire Pressure 0 278. There is also important loading information on the vehicle Certification/Tire label. It may show the Gross Vehicle Weight Rating (GVWR) and the Gross Axle Weight Rating (GAWR) for the front and rear axle. See “Certification/Tire Label” later in this section. “Steps for Determining Correct Load Limit– 1. Locate the statement "The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs." on your vehicle’s placard. 2. Determine the combined weight of the driver and passengers that will be riding in your vehicle. 173 3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs. 4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the "XXX" amount equals 1400 lbs. and there will be five 150 lb passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs. (1400-750 (5 x 150) = 650 lbs.) 5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. 6. If your vehicle will be towing a trailer, load from your trailer will be transferred to Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 174 Driving and Operating your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.” See Trailer Towing 0 215 for important information on towing a trailer, towing safety rules and trailering tips. 2. Subtract Occupant Weight @ 68 kg (150 lbs) × 2 = 136 kg (300 lbs) 3. Available Occupant and Cargo Weight = 317 kg (700 lbs) Example 3 Example 2 A. Vehicle Capacity Weight for Example 2 = 453 kg (1,000 lbs) Example 1 1. Vehicle Capacity Weight for Example 1 = 453 kg (1,000 lbs) B. Subtract Occupant Weight @ 68 kg (150 lbs) × 5 = 136 kg (750 lbs) C. Available Cargo Weight = 113 kg (250 lbs) 1. Maximum Vehicle Capacity Weight for Example 3 = 453 kg (1,000 lbs) 2. Subtract Occupant Weight @ 91 kg (200 lbs) × 5 = 453 kg (1,000 lbs) 3. Available Cargo Weight = 0 kg (0 lbs) Refer to the vehicle tire and loading information label for specific information about the vehicle's capacity weight and seating positions. The combined Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating weight of the driver, passengers, and cargo should never exceed the vehicle capacity weight. (GVWR). The GVWR includes the weight of the vehicle, all occupants, fuel, and cargo. Certification/Tire Label The Certification/Tire label also may show the maximum weights for the front and rear axles, called Gross Axle Weight Rating (GAWR). To find out the actual loads on the front and rear axles, you need to go to a weigh station and weigh the vehicle. Your dealer can help you with this. Be sure to spread out the load equally on both sides of the centerline. A vehicle specific Certification/ Tire label is attached to the rear edge of the driver door. The label may show the size of the vehicle's original tires and the inflation pressures needed to obtain the gross weight capacity of the vehicle. This is called Gross Vehicle Weight Rating { Warning Things you put inside the vehicle can strike and injure people in a sudden stop or turn, or in a crash. . Put things in the cargo area of the vehicle. Try to spread the weight evenly. (Continued) 175 Warning (Continued) . Never stack heavier things, like suitcases, inside the vehicle so that some of them are above the tops of the seats. . Do not leave an unsecured child restraint in the vehicle. . When you carry something inside the vehicle, secure it whenever you can. . Do not leave a seat folded down unless you need to. Add-On Equipment When carrying removable items, a limit on how many people carried inside the vehicle may be necessary. Be sure to weigh the vehicle before buying and installing the new equipment. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 176 Driving and Operating Starting and Operating Caution (Continued) premature wear and earlier replacement. Follow this breaking-in guideline every time you get new brake linings. New Vehicle Break-In Caution The vehicle does not need an elaborate break-in. But it will perform better in the long run if you follow these guidelines: . Keep the vehicle speed at 88 km/h (55 mph) or less for the first 805 km (500 mi). . Do not drive at any one constant speed, fast or slow, for the first 805 km (500 mi). Do not make full-throttle starts. Avoid downshifting to brake or slow the vehicle. . Avoid making hard stops for the first 322 km (200 mi) or so. During this time the new brake linings are not yet broken in. Hard stops with new linings can mean (Continued) Ignition Positions . Do not tow a trailer during break-in. See Trailer Towing 0 215 for the trailer towing capabilities of the vehicle and more information. Following break-in, engine speed and load can be gradually increased. 0. Stopping the Engine/LOCK/OFF 1. ACC/ACCESSORY 2. ON/RUN 3. START The ignition switch has four positions. To shift out of P (Park), the ignition must be in ON/RUN and the brake pedal must be applied. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating 0 (Stopping the Engine/LOCK/ OFF) : This position turns off the vehicle. It also locks the ignition, the transmission, and the steering column, if equipped with a locking steering column. 4. Push the key all the way in the steering column (1), then turn the key to LOCK/OFF (2). 5. Remove the key. 6. Release the brake pedal. See your dealer if the key can be removed in any other position. Retained Accessory Power (RAP) will remain active. See Retained Accessory Power (RAP) 0 180. A warning chime will sound when the driver door is opened and the key is in the ignition. To turn off the vehicle: 1. Make sure that the vehicle is stopped. 2. Shift to P (Park). 3. Continue to hold the brake pedal, then set the parking brake. See Parking Brake 0 191. If equipped with a locking steering column, the steering can bind with the front wheels turned off center, which may prevent key rotation out of LOCK/OFF. If this happens, move the steering wheel from right to left while turning the key to ACC/ ACCESSORY. If this does not work, then the vehicle needs service. 177 { Warning Turning off the vehicle while moving may cause loss of power assist in the brake and steering systems and disable the airbags. While driving, turn off the vehicle only in an emergency. In an emergency, if the vehicle cannot be pulled over and must be turned off while driving: 1. Push the key all the way in toward the steering column, then turn the key to ACC/ ACCESSORY. 2. Brake using firm and steady pressure. Do not pump the brakes repeatedly. This may deplete power assist, requiring increased brake pedal force. 3. Shift the vehicle to N (Neutral). This can be done while the vehicle is moving. Continue braking and steer the vehicle to a safe location. 4. Come to a complete stop. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 178 Driving and Operating 5. Shift to P (Park) with an automatic transmission, or Neutral with a manual transmission. 6. Continue to hold the brake pedal, then set the parking brake. See Parking Brake 0 191. 7. Push the key all the way in toward the steering column, then turn the ignition to LOCK/OFF. 8. Remove the key. 9. Release the brake pedal. Caution Use the correct key, make sure it is all the way in — or pushed all the way in toward the steering column when turning off the vehicle — and turn it only with your hand. 1 (ACC/ACCESSORY) : This position allows features such as the infotainment system to operate while the vehicle is off. It also unlocks the steering column, if equipped with a locking steering column. Use this position if the vehicle must be pushed or towed. See Retained Accessory Power (RAP) 0 180. The switch stays in this position when the engine is running. The transmission is also unlocked in this position. From ON/RUN, push the key all the way in toward the steering column, then turn the key to ACC/ ACCESSORY. 3 (START) : This is the position that starts the engine. When the engine starts, release the key. The ignition returns to ON/RUN for driving. If the key is left in ACC/ ACCESSORY with the engine off, the battery could drain and the vehicle may not start. Starting the Engine A warning chime will sound when the driver door is opened and the key is in the ignition. 2 (ON/RUN) : This position can be used to operate the electrical accessories and to display some instrument cluster warning and indicator lights. This position can also be used for service and diagnostics, and to verify the proper operation of the malfunction indicator lamp as may be required for emission inspection purposes. If the key is left in ON/RUN with the engine off, the battery could drain and the vehicle may not start. If the vehicle has a diesel engine, see the Duramax diesel supplement. To place the transmission in the proper gear: Move the shift lever to P (Park) or N (Neutral). The engine will not start in any other position. To restart the engine when the vehicle is already moving, use N (Neutral) only. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Caution Caution (Continued) If you add electrical parts or accessories, you could change the way the engine operates. Any resulting damage would not be covered by the vehicle warranty. See Add-On Electrical Equipment 0 227. may occur to the hydraulic power steering system and there may be loss of power steering assist. Caution Do not try to shift to P (Park) if the vehicle is moving. If you do, you could damage the transmission. Shift to P (Park) only when the vehicle is stopped. Caution If the steering wheel is turned until it reaches the end of its travel, and is held in that position while starting the vehicle, damage (Continued) Starting Procedure 1. With your foot off the accelerator pedal, turn the ignition key to START. When the engine starts, let go of the key. The idle speed will go down as your engine gets warm. Do not race the engine immediately after starting it. Operate the engine and transmission gently to allow the oil to warm up and lubricate all moving parts. When the low fuel warning light is on and the FUEL LEVEL LOW message is displayed in the Driver Information Center (DIC), the Computer-Controlled Cranking System is disabled to prevent possible vehicle component damage. When this 179 happens, hold the ignition switch in the START position to continue engine cranking. Caution Cranking the engine for long periods of time, by returning the ignition to the START position immediately after cranking has ended, can overheat and damage the cranking motor, and drain the battery. Wait at least 15 seconds between each try, to let the cranking motor cool down. 2. If the engine does not start after five to 10 seconds, especially in very cold weather (below −18 °C or 0 °F), it could be flooded with too much gasoline. Try pushing the accelerator pedal all the way to the floor and holding it there as you hold the key in START for up to 15 seconds. Wait at least 15 seconds between each try, to allow the cranking motor to cool down. When the engine Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 180 Driving and Operating starts, let go of the key and accelerator. If the vehicle starts briefly but then stops again, do the same thing. This clears the extra gasoline from the engine. Do not race the engine immediately after starting it. Operate the engine and transmission gently until the oil warms up and lubricates all moving parts. Fast Idle System If equipped, this feature is available only with cruise control. The manual fast idle switch is operated using the cruise control buttons on the left side of the steering wheel. This system can be used to increase engine idle speed whenever the following conditions are met: . The parking brake is set. . The brake pedal is not pressed. . The vehicle must not be moving and the accelerator must not be pressed. To control the fast idle: . To enable the Fast Idle System, press and release the cruise control on/off button and ensure that the switch indicator light is lit. . Press and release the cruise control SET- button. Engine speed will be held at approximately 1200 rpm. When the fast idle is active, the Driver Information Center (DIC) will display FAST IDLE ON. One of the following actions will turn off the fast idle: . Pressing the brake. . Selecting the cruise control cancel button. . Releasing the parking brake. . Moving the transmission shift lever out of P (Park) or N (Neutral). . Selecting the cruise control on/ off button when it was previously on. . Pressing the cruise control SETbutton a second time. . Pressing the accelerator more than one-quarter of the way down. . Turning the ignition off. Retained Accessory Power (RAP) These vehicle accessories can be used for up to 10 minutes after the engine is turned off: . Audio System . Power Windows (if equipped) These features will work when the ignition is on or in ACC/ ACCESSORY. Once the ignition is turned from on to off, power to the radio and power windows will continue to work for 10 minutes or until the driver door is opened. Engine Coolant Heater If the vehicle has a diesel engine, see the Duramax diesel supplement. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating For V6 engines, the cord for the engine coolant heater is on the driver side of the engine compartment. { Warning Do not plug in the engine block heater while the vehicle is parked in a garage or under a carport. Property damage or personal injury may result. Always park the vehicle in a clear open area away from buildings or structures. The engine coolant heater can provide easier starting and better fuel economy during engine warm-up in cold weather conditions at or below −18 °C (0 °F). Vehicles with an engine coolant heater should be plugged in at least four hours before starting. An internal thermostat in the plug end of the cord may exist which will prevent engine coolant heater operation at temperatures above −18 °C (0 °F). For V8 engines, the cord for the engine coolant heater is behind the engine air cleaner/ filter. 4.3L V6 Engine Check the heater cord for damage. If it is damaged, do not use it. See your dealer for a replacement. Inspect the cord for damage yearly. 5. Plug it into a normal, grounded 110-volt AC outlet. { Warning To Use the Engine Coolant Heater 1. Turn off the engine. 181 6.0L V8 Engine 4. Open the hood and unwrap the electrical cord. Improper use of the heater cord or an extension cord can damage the cord and may result in overheating and fire. . Plug the cord into a three-prong electrical utility receptacle that is protected by a ground fault detection (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 182 . . Driving and Operating Warning (Continued) Warning (Continued) function. An ungrounded outlet could cause an electric shock. vehicle. Possible heater cord and thermostat damage could occur. Use a weatherproof, heavy-duty, 15 amp-rated extension cord if needed. Failure to use the recommended extension cord in good operating condition, or using a damaged heater or extension cord, could make it overheat and cause a fire, property damage, electric shock, and injury. Do not operate the vehicle with the heater cord permanently attached to the (Continued) . . While in use, do not let the heater cord touch vehicle parts or sharp edges. Never close the hood on the heater cord. Before starting the vehicle, unplug the cord, reattach the cover to the plug, and securely fasten the cord. Keep the cord away from any moving parts. 6. Before starting the engine, be sure to unplug and store the cord as it was before to keep it away from moving engine parts and prevent damage. The length of time the heater should remain plugged in depends on several factors. Ask a dealer in the area where you will be parking the vehicle for the best advice on this. Shifting Into Park 1. Hold the brake pedal down, then set the parking brake. 2. Move the shift lever into the P (Park) position by pulling the shift lever toward you and moving it up as far as it will go. 3. Push the ignition key in, towards the steering column and then turn the ignition off. 4. Remove the key and take it with you. If you can leave the vehicle with the ignition key in your hand, the vehicle is in P (Park). Leaving the Vehicle with the Engine Running { Warning It can be dangerous to leave the vehicle with the engine running. It could overheat and catch fire. (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Warning (Continued) It is dangerous to get out of the vehicle if the shift lever is not fully in P (Park) with the parking brake firmly set. The vehicle can roll. Do not leave the vehicle when the engine is running. If you have left the engine running, the vehicle can move suddenly. You or others could be injured. To be sure the vehicle will not move, even when you are on fairly level ground, always set the parking brake and move the shift lever to P (Park). See Shifting Into Park 0 182. If you are towing a trailer, see Driving Characteristics and Towing Tips 0 210. If you have to leave the vehicle with the engine running, be sure the vehicle is in P (Park) and the parking brake is firmly set. After the shift lever is moved into P (Park), hold the regular brake pedal down. Then, see if you can move the shift lever away from P (Park) without first pulling it toward you. If you can, it means that the shift lever was not fully locked into P (Park). Torque Lock If you are parking on a hill and you do not shift the transmission into P (Park) properly, the weight of the vehicle can put too much force on the parking pawl in the transmission. It might be difficult to pull the shift lever out of P (Park). This is called torque lock. To prevent torque lock, set the parking brake and then shift into P (Park) properly before you leave the driver seat. To find out how, see Shifting Into Park 0 182. When you are ready to drive, move the shift lever out of P (Park) before releasing the parking brake. If torque lock does occur, you might need to have another vehicle push yours a little uphill to take some of the pressure from the parking pawl in the transmission. Then you should be able to pull the shift lever out of P (Park). 183 Shifting out of Park The vehicle has an automatic transmission shift lock control system. You have to fully apply the brakes before you can shift from P (Park) when the ignition is on. See Automatic Transmission 0 185. The shift lock control system is designed to: . Prevent the ignition key from being removed unless the shift lever is in P (Park). . Prevent movement of the shift lever out of P (Park), unless the ignition is on and the regular brake pedal is applied. The shift lock control system is always functional except in the case of a dead battery or low voltage (less than 9 V) battery. If the vehicle has an uncharged battery or a battery with low voltage, try charging or jump starting the battery. See Jump Starting - North America 0 302. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 184 Driving and Operating To shift out of P (Park): 1. Apply the brake pedal. 2. Turn the ignition on. 3. Move the shift lever to the desired position. If you still are unable to shift out of P (Park): 1. Ease the pressure on the shift lever. 2. While holding down the brake pedal, push the shift lever all the way into P (Park). 3. Move the shift lever to the desired position. If you are still having a problem shifting, have the vehicle serviced. Parking over Things That Burn { Warning Things that can burn could touch hot exhaust parts under the vehicle and ignite. Do not park over papers, leaves, dry grass, or other things that can burn. Engine Exhaust { Warning Engine exhaust contains carbon monoxide (CO), which cannot be seen or smelled. Exposure to CO can cause unconsciousness and even death. Exhaust may enter the vehicle if: . The vehicle idles in areas with poor ventilation (parking garages, tunnels, deep snow that may block underbody airflow or tail pipes). . The exhaust smells or sounds strange or different. . The exhaust system leaks due to corrosion or damage. . The vehicle exhaust system has been modified, damaged, or improperly repaired. (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Warning (Continued) . There are holes or openings in the vehicle body from damage or aftermarket modifications that are not completely sealed. If unusual fumes are detected or if it is suspected that exhaust is coming into the vehicle: . Drive it only with the windows completely down. . Have the vehicle repaired immediately. Never park the vehicle with the engine running in an enclosed area such as a garage or a building that has no fresh air ventilation. 185 Running the Vehicle While Parked Automatic Transmission It is better not to park with the engine running. A shift position indicator is in the instrument cluster. If the vehicle is left with the engine running, follow the proper steps to be sure the vehicle will not move. See Shifting Into Park 0 182 and Engine Exhaust 0 184. There are several different positions for the shift lever. If parking on a hill and pulling a trailer, see Driving Characteristics and Towing Tips 0 210. See “Range Selection Mode” under Manual Mode 0 188. P : This position locks the rear wheels. It is the best position to use when starting the engine because the vehicle cannot move easily. When parked on a hill, especially when the vehicle has a heavy load, you might notice an increase in the effort to shift out of P (Park). See “Torque Lock” under Shifting Into Park 0 182. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 186 Driving and Operating { Warning Caution (Continued) Warning (Continued) It is dangerous to get out of the vehicle if the shift lever is not fully in P (Park) with the parking brake firmly set. The vehicle can roll. repairs would not be covered by the vehicle warranty. Shift to R (Reverse) only after the vehicle is stopped. people or objects. Do not shift into a drive gear while the engine is running at high speed. To rock the vehicle back and forth to get out of snow, ice, or sand without damaging the transmission, see If the Vehicle Is Stuck 0 172. Caution Do not leave the vehicle when the engine is running. If you have left the engine running, the vehicle can move suddenly. You or others could be injured. To be sure the vehicle will not move, even when you are on fairly level ground, always set the parking brake and move the shift lever to P (Park). See Shifting Into Park 0 182 and Driving Characteristics and Towing Tips 0 210. R : Use this gear to back up. Caution Shifting to R (Reverse) while the vehicle is moving forward could damage the transmission. The (Continued) N : In this position, the engine does not connect with the wheels. To restart when you are already moving, use N (Neutral) only. Also, use N (Neutral) when the vehicle is being towed. Shifting out of P (Park) or N (Neutral) with the engine running at high speed may damage the transmission. The repairs would not be covered by the vehicle warranty. Be sure the engine is not running at high speed when shifting the vehicle. { Warning Shifting into a drive gear while the engine is running at high speed is dangerous. Unless your foot is firmly on the brake pedal, the vehicle could move very rapidly. You could lose control and hit (Continued) Caution A transmission hot message may display if the automatic transmission fluid is too hot. Driving under this condition can damage the vehicle. Stop and idle (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Caution (Continued) the engine to cool the automatic transmission fluid. This message clears when the transmission fluid has cooled sufficiently. D : This position is for normal driving. It provides the best fuel economy. If you need more power for passing, and you are: . Going less than about 55 km/h (35 mph), push the accelerator pedal about halfway down. . Going about 55 km/h (35 mph) or more, push the accelerator all the way down. By doing this, the vehicle shifts down to the next gear and has more power. D (Drive) can be used when towing a trailer, carrying a heavy load, or driving on steep hills. You might want to shift the transmission to a lower gear selection if the transmission shifts too often. Downshifting the transmission in slippery road conditions could result in skidding. See “Skidding” under Loss of Control 0 168. The vehicle has a shift stabilization feature that adjusts the transmission shifting to the current driving conditions in order to reduce rapid upshifts and downshifts. This shift stabilization feature is designed to determine, before making an upshift, if the engine is able to maintain vehicle speed by analyzing things such as vehicle speed, throttle position, and vehicle load. If the shift stabilization feature determines that a current vehicle speed cannot be maintained, the transmission does not upshift and instead holds the current gear. In some cases, this could appear to be a delayed shift, however the transmission is operating normally. The transmission uses adaptive shift controls. Adaptive shift controls continually compare key shift parameters to pre-programmed ideal shifts stored in the transmission’s computer. The 187 transmission constantly makes adjustments to improve vehicle performance according to how the vehicle is being used, such as with a heavy load or when the temperature changes. During this adaptive shift control process, shifting might feel different as the transmission determines the best settings. The shift quality of a new vehicle may not be ideal because the adaptive shift control process may not have determined the best settings for a particular shift or condition. Shift quality will improve with continued driving. When temperatures are very cold, the transmission's gear shifting could be delayed, providing more stable shifts until the engine warms up. Shifts could be more noticeable with a cold transmission. This difference in shifting is normal. M : This position lets drivers select the range of gears appropriate for current driving conditions. If the Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 188 Driving and Operating vehicle has this feature, see “Range Selection Mode” under Manual Mode 0 188. 1 : This position reduces vehicle speed without using the brakes. You can use it for major/severe downgrades where the vehicle would otherwise accelerate due to steepness of grade. When you shift to 1 (First) it provides the lowest gear appropriate to current road speed and continues to downshift as the vehicle slows, eventually downshifting to 1 (First) gear. The transmission can be held in 1 (First) gear using Range Selection Mode or the shift lever. See “Range Selection Mode” under Manual Mode 0 188. Caution Spinning the tires or holding the vehicle in one place on a hill using only the accelerator pedal may damage the transmission. The repair will not be covered by the vehicle warranty. If the vehicle (Continued) Caution (Continued) is stuck, do not spin the tires. When stopping on a hill, use the brakes to hold the vehicle in place. Manual Mode Range Selection Mode Normal Mode Grade Braking This mode is enabled when the vehicle is started, but is not enabled in Range Selection Mode. It assists in maintaining desired vehicle speeds when driving on downhill grades by using the engine and transmission to slow the vehicle. The first time the system activates for each ignition key cycle. To disable or enable Normal Mode Grade Braking within the current ignition key cycle, press and hold the Tow/Haul button for three seconds. For other forms of grade braking, see Tow/Haul Mode 0 189 and Cruise Control 0 194. If equipped, Range Selection Mode helps control the vehicle's transmission and vehicle speed while driving downhill or towing a trailer by letting you select a desired range of gears. To use this feature: 1. Move the shift lever to M (Manual Mode). 2. Press the +/− buttons on the shift lever to select the desired range of gears for current driving conditions. When M (Manual Mode) is selected, the transmission will downshift and a number displays in the Driver Information Center (DIC) next to the M indicating the current gear. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating This number is the highest gear that can be used. However, the vehicle can automatically shift to lower gears as it adjusts to driving conditions. This means that all gears below that number are available. When 5 (Fifth) is selected, 1 (First) through 5 (Fifth) gears are automatically shifted by the vehicle, but 6 (Sixth) cannot be used until the +/− button on the shift lever is used to change to the gear. Caution (Continued) is stuck, do not spin the tires. When stopping on a hill, use the brakes to hold the vehicle in place. Tow/Haul Mode Turn the Tow/Haul Mode on and off by pressing the button on the instrument panel. When Tow/Haul is on, a light on the instrument cluster will come on. See Tow/Haul Mode Light 0 111. Also see “Tow/Haul Mode” under Towing Equipment 0 222. Tow/Haul Mode Grade Braking Tow/Haul Mode Grade Braking is only enabled while the Tow/Haul Mode is selected and the vehicle is not in the Range Selection Mode. See “Tow/Haul Mode” listed previously and Manual Mode 0 188. Tow/Haul Mode Grade Braking assists in maintaining desired vehicle speeds when driving on downhill grades by using the engine and transmission to slow the vehicle. Grade Braking is not available when Range Selection Mode is active. See Tow/Haul Mode 0 189. While using Range Selection Mode, cruise control and the Tow/Haul Mode can be used. Caution Spinning the tires or holding the vehicle in one place on a hill using only the accelerator pedal may damage the transmission. The repair will not be covered by the vehicle warranty. If the vehicle (Continued) 189 If equipped, Tow/Haul Mode adjusts the transmission shift pattern to reduce shift cycling, providing increased performance, vehicle control, and transmission cooling when towing or hauling heavy loads. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 190 Driving and Operating To disable or enable Tow/Haul Mode Grade Braking within the current ignition key cycle, press and hold the Tow/Haul button for three seconds. Brakes See Towing Equipment 0 222. This vehicle has an Antilock Brake System (ABS), an advanced electronic braking system that helps prevent a braking skid. For other forms of grade braking, see Automatic Transmission 0 185 and Cruise Control 0 194. Antilock Brake System (ABS) When the vehicle begins to drive away, ABS checks itself. A momentary motor or clicking noise may be heard while this test is going on, and it may even be noticed that the brake pedal moves a little. This is normal. If there is a problem with ABS, this warning light stays on. See Antilock Brake System (ABS) Warning Light 0 110. If driving safely on a wet road and it becomes necessary to slam on the brakes and continue braking to avoid a sudden obstacle, a computer senses the wheels are slowing down. If one of the wheels is about to stop rolling, the computer will separately work the brakes at each wheel. ABS can change the brake pressure to each wheel, as required, faster than any driver could. This can help you steer around the obstacle while braking hard. As the brakes are applied, the computer keeps receiving updates on wheel speed and controls braking pressure accordingly. Remember: ABS does not change the time needed to get a foot up to the brake pedal or always decrease stopping distance. If you get too close to the vehicle in front of you, there will not be enough time to apply the brakes if that vehicle suddenly slows or stops. Always leave enough room up ahead to stop, even with ABS. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Using ABS Do not pump the brakes. Just hold the brake pedal down firmly and let ABS work. You may hear the ABS pump or motor operating and feel the brake pedal pulsate. This is normal. Braking in Emergencies ABS allows you to steer and brake at the same time. In many emergencies, steering can help more than even the very best braking. Parking Brake To set the parking brake, hold the regular brake pedal, then push down the parking brake pedal. If the ignition is on, the brake system warning light will come on. To release the parking brake, hold the regular brake pedal down. Pull the handle, located just above the parking brake pedal, with the parking brake symbol, to release the parking brake. If the ignition is on when the parking brake is released, the brake system warning light will go off. Caution Driving with the parking brake on can overheat the brake system and cause premature wear or damage to brake system parts. Make sure that the parking brake is fully released and the brake warning light is off before driving. 191 If you are towing a trailer and are parking on a hill, see Driving Characteristics and Towing Tips 0 210. Brake Assist The Brake Assist feature is designed to assist the driver in stopping or decreasing vehicle speed in emergency driving conditions. This feature uses the stability system hydraulic brake control module to supplement the power brake system under conditions where the driver has quickly and forcefully applied the brake pedal in an attempt to quickly stop or slow down the vehicle. The stability system hydraulic brake control module increases brake pressure at each corner of the vehicle until the ABS activates. Minor brake pedal pulsation or pedal movement during this time is normal and the driver should continue to apply the brake pedal as the driving situation dictates. The Brake Assist feature will automatically disengage when the Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 192 Driving and Operating brake pedal is released or brake pedal pressure is quickly decreased. Hill Start Assist (HSA) If equipped, this feature will prevent the vehicle from rolling when it attempts to move on a moderate to steep hill. During the transition when the brake pedal is released and the accelerator pedal is pressed, HSA uses braking pressure to hold the vehicle stationary for a few seconds depending on the steepness of the hill. After this transition or after the accelerator pedal is pressed, the brake will automatically release. HSA only activates when the driver door is closed. HSA will not activate in a forward drive gear when facing downhill, or in R (Reverse) when facing uphill. If the brake pedal is released and then reapplied while HSA is activated, the brake pedal may feel firmer with less pedal travel. Ride Control Systems Traction Control/ Electronic Stability Control System Operation The vehicle has a Traction Control System (TCS) and StabiliTrak/ Electronic Stability Control (ESC), an electronic stability control system. These systems help limit wheel spin and assist the driver in maintaining control, especially on slippery road conditions. TCS activates if it senses any of the drive wheels are spinning or beginning to lose traction. When this happens, TCS applies the brakes to the spinning wheels and reduces engine power to limit wheel spin. StabiliTrak/ESC activates when the vehicle senses a difference between the intended path and the direction the vehicle is actually traveling. StabiliTrak/ESC selectively applies braking pressure to any one of the vehicle wheel brakes to assist the driver in keeping the vehicle on the intended path. Trailer Sway Control (TSC) is also on automatically when the vehicle is started. See Trailer Sway Control (TSC) 0 225. If cruise control is being used and traction control or StabiliTrak/ESC begins to limit wheel spin, cruise control will disengage. Cruise control may be turned back on when road conditions allow. Both systems come on automatically when the vehicle is started and begins to move. The systems may be heard or felt while they are operating or while performing diagnostic checks. This is normal and does not mean there is a problem with the vehicle. It is recommended to leave both systems on for normal driving conditions, but it may be necessary to turn TCS off if the vehicle gets stuck in sand, mud, ice, or snow. See If the Vehicle Is Stuck 0 172 and “Turning the Systems Off and On” later in this section. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating 2. Turn the engine off and wait 15 seconds. 3. Start the engine. The indicator light for both systems is in the instrument cluster. This light will: . Flash when TCS is limiting wheel spin. . Flash when StabiliTrak/ESC is activated. . Turn on and stay on when either system is not working. If either system fails to turn on or to activate, a message displays in the Driver Information Center (DIC), and d comes on and stays on to indicate that the system is inactive and is not assisting the driver in maintaining control. The vehicle is safe to drive, but driving should be adjusted accordingly. If d comes on and stays on: 1. Stop the vehicle. Drive the vehicle. If d comes on and stays on, the vehicle may need more time to diagnose the problem. If the condition persists, see your dealer. Turning the Systems Off and On 193 Caution Do not repeatedly brake or accelerate heavily when TCS is off. The vehicle driveline could be damaged. To turn off only TCS, press and release g. The appropriate message will display in the DIC. To turn TCS on again, press and release g. If TCS is limiting wheel spin when g is pressed, the system will not turn off until the wheels stop spinning. To turn off both TCS and StabiliTrak/ ESC, press and hold g until the StabiliTrak/ESC OFF light g comes on and stays on in the instrument cluster, then release. The appropriate message will display in the DIC. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 194 Driving and Operating To turn TCS and StabiliTrak/ESC on again, press and release g. The StabiliTrak/ESC OFF light g in the instrument cluster turns off. Adding accessories can affect the vehicle performance. See Accessories and Modifications 0 230. StabiliTrak/ESC will automatically turn back on if the vehicle exceeds 32 km/h (20 mph). TCS will remain off until g is pressed or the ignition is cycled off then on. Locking Rear Axle The vehicle has a Trailer Sway Control (TSC) feature and a Hill Start Assist (HSA) feature. See Trailer Sway Control (TSC) 0 225 or Hill Start Assist (HSA) 0 192. Vehicles with a locking rear axle can give more traction on snow, mud, ice, sand, or gravel. It works like a standard axle most of the time, but when traction is low, this feature will allow the rear wheel with the most traction to move the vehicle. Cruise Control { Warning Cruise control can be dangerous where you cannot drive safely at a steady speed. Do not use cruise control on winding roads or in heavy traffic. Cruise control can be dangerous on slippery roads. On such roads, fast changes in tire traction can cause excessive wheel slip, and you could lose control. Do not use cruise control on slippery roads. If equipped with cruise control, a speed of about 40 km/h (25 mph) or more can be maintained without keeping your foot on the accelerator. Cruise control does not work at speeds below about 40 km/h (25 mph). If the Traction Control System (TCS) or StabiliTrak/Electronic Stability Control (ESC) system begins to limit wheel spin while using cruise control, the cruise control Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating automatically disengages. See Traction Control/Electronic Stability Control 0 192. When road conditions allow you to safely use it again, cruise control can be turned back on. If the brakes are applied, cruise control disengages. accelerate. If cruise control is already active, use to increase vehicle speed. SET− : Press briefly to set the speed and activate cruise control. If cruise control is already active, use to decrease vehicle speed. [ : Press to disengage cruise control without erasing the set speed from memory. Setting Cruise Control If I is on when not in use, the SET− or +RES button could get pressed and go into cruise when not desired. Keep I off when cruise is not being used. To set a speed: 1. Press I to turn the cruise system on. I : Press to turn cruise control on or off. The white indicator comes on in the instrument cluster when cruise control is turned on. +RES : If there is a set speed in memory, press briefly to resume that speed or press and hold to 2. Get up to the desired speed. 3. Press and release SET−. 4. Remove your foot from the accelerator. 195 The cruise control indicator on the instrument cluster turns green after cruise control has been set to the desired speed. See Instrument Cluster 0 101. Resuming a Set Speed If the cruise control is set at a desired speed and then the brakes are applied or [ is pressed, the cruise control is disengaged without erasing the set speed from memory. Once the vehicle speed reaches about 40 km/h (25 mph) or more, briefly press +RES. The vehicle returns to the previous set speed. Increasing Speed While Using Cruise Control If the cruise control system is already activated: . Press and hold +RES until the desired speed is reached, then release it. . To increase vehicle speed in small increments, briefly press +RES. For each press, the Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 196 Driving and Operating vehicle goes about 1 km/h (Metric display) or 1 mph (English display) faster. The speedometer reading can be displayed in either English or metric units. See Driver Information Center (DIC) 0 114. The increment value used depends on the units displayed. Reducing Speed While Using Cruise Control If the cruise control system is already activated: . Press and hold SET– until the desired lower speed is reached, then release it. . To slow down in small increments, briefly press SET–. For each press, the vehicle goes about 1 km/h (Metric display) or 1 mph (English display) slower. The speedometer reading can be displayed in either English or metric units. See Driver Information Center (DIC) 0 114. The increment value used depends on the units displayed. Passing Another Vehicle While Using Cruise Control Use the accelerator pedal to increase the vehicle speed. When you take your foot off the pedal, the vehicle will slow down to the previous set cruise speed. While pressing the accelerator pedal or shortly following the release to override cruise control, briefly pressing SET– will result in cruise set to the current vehicle speed. Using Cruise Control on Hills How well the cruise control works on hills depends on the vehicle speed, load, and the steepness of the hills. When going up steep hills, pressing the accelerator pedal may be necessary to maintain vehicle speed. When going downhill, Cruise Grade Braking helps maintain the driver selected speed. Cruise Grade Braking is enabled when the vehicle is started and cruise control is active. It assists in maintaining driver selected speed when driving on downhill grades by using the engine and transmission to slow the vehicle. If the brake pedal is applied, cruise control will disengage. Ending Cruise Control There are four ways to end cruise control: . Step lightly on the brake pedal. [. . Press . Shift the transmission to N (Neutral). . To turn off cruise control, press I. Erasing Speed Memory The cruise control set speed is erased from memory if I is pressed or if the vehicle is turned off. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Driver Assistance Systems This vehicle may have features that work together to help avoid crashes or reduce crash damage while driving, backing, and parking. Read this entire section before using these systems. Warning (Continued) Under many conditions, these systems will not: . . Detect vehicles or objects outside the area monitored by the system. . Work at all driving speeds. . Warn you or provide you with enough time to avoid a crash. { Warning Do not rely on the Driver Assistance Systems. These systems do not replace the need for paying attention and driving safely. You may not hear or see alerts or warnings provided by these systems. Failure to use proper care when driving may result in injury, death, or vehicle damage. See Defensive Driving 0 166. (Continued) Detect children, pedestrians, bicyclists, or animals. . Work under poor visibility or bad weather conditions. . Work if the detection sensor is not cleaned or is covered by ice, snow, mud, or dirt. . Work if the detection sensor is covered up, such as with a sticker, magnet, or metal plate. (Continued) 197 Warning (Continued) . Work if the area surrounding the detection sensor is damaged or not properly repaired. Complete attention is always required while driving, and you should be ready to take action and apply the brakes and/or steer the vehicle to avoid crashes. Audible Alert Some driver assistance features alert the driver of obstacles by beeping. To change the volume of the warning chime, see Vehicle Personalization 0 120. Cleaning Depending on vehicle options, keep these areas of the vehicle clean to ensure the best driver assistance feature performance. Driver Information Center (DIC) messages may display when the systems are unavailable or blocked. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 198 Driving and Operating . Front camera lens in the front grille or near the front emblem . Front side and rear side panels . Outside of the windshield in front of the rearview mirrors . Side camera lens on the bottom of the outside mirrors . Rear side corner bumpers . Rear Vision Camera above the license plate Rear Vision Camera (RVC) If equipped, the RVC system is designed to help the driver when backing up by displaying a view of the area behind the vehicle. { Warning . Front and rear bumpers and the area below the bumpers . Front grille and headlamps The camera(s) do not display children, pedestrians, bicyclists, crossing traffic, animals, or any other object outside of the cameras’ field of view, below the (Continued) Warning (Continued) bumper, or under the vehicle. Shown distances may be different from actual distances. Do not drive or park the vehicle using only these camera(s). Always check behind and around the vehicle before driving. Failure to use proper care may result in injury, death, or vehicle damage. When the vehicle is on and shifted into R (Reverse), the video image appears on the inside rearview mirror. The video image disappears after the vehicle is shifted out of R (Reverse). Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating RVC Location The camera is next to the license plate. 1. View displayed by the camera 1. View displayed by the camera 2. Corners of the rear bumper Displayed images may be further or closer than they appear. The area displayed is limited and objects that are close to either corner of the bumper or under the bumper do not display. When the System Does Not Seem To Work Properly The RVC system might not work properly or display a clear image if: . It is dark. 199 . The sun or the beam of headlamps is shining directly into the camera lens. . Ice, snow, mud, or anything else builds up on the camera lens. Clean the lens, rinse it with water, and wipe it with a soft cloth. . The back of the vehicle is in an accident. The position and mounting angle of the camera can change or the camera can be affected. Be sure to have the camera and its position and mounting angle checked at your dealer. Troubleshooting If the vehicle is in R (Reverse) and a blue screen is displayed in the mirror and then the display shuts off, see your dealer for service. Park Assist If equipped, the Rear Park Assist (RPA) system uses sensors on the rear bumper to assist with parking and avoiding objects while in R (Reverse). Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 200 Driving and Operating { Warning The Park Assist system does not detect children, pedestrians, bicyclists, animals, or objects below the bumper or that are too close or too far from the vehicle. It is not available at speeds greater than 8 km/h (5 mph). To prevent injury, death, or vehicle damage, even with Park Assist, always check the area around the vehicle and check all mirrors before backing. How the System Works RPA comes on automatically when the shift lever is moved into R (Reverse). A single beep sounds to indicate the system is working. RPA operates only at speeds less than 8 km/h (5 mph). An obstacle detection is indicated by beeps. The time between beeps gets shorter as the vehicle approaches the obstacle. Repeated beeps are heard when the distance is less than 30 cm (12 in). To be detected, objects must be at least 25 cm (10 in) off the ground and below rear door level. Objects must also be within 2.5 m (8 ft) from the rear bumper. This distance may be less during warmer or humid weather. Turning the System On and Off The system can be disabled through the Driver Information Center (DIC). See “Park Assist” under Driver Information Center (DIC) 0 114. RPA defaults to the on setting each time the vehicle is started. Turn RPA off when towing a trailer. When the System Does Not Seem to Work Properly The following messages may be displayed on the DIC: SERVICE PARK ASSIST : If this message occurs, take the vehicle to your dealer for repair. PARK ASSIST OFF : This message occurs if the driver disables the system or if the vehicle is driven above 8 km/h (5 mph) in R (Reverse). PARK ASST BLOCKED SEE OWNERS MANUAL : This message can occur under the following conditions: . The sensors are not clean. Keep the rear bumper free of mud, dirt, snow, ice, slush, and frost. The message may not clear until frost or ice has melted all around and inside the sensor. . A trailer is attached to the vehicle, or a bicycle or an object hanging out of the rear door during the current or last drive cycle. RPA will return to normal operation after it is determined the object is removed. This could take a few drive cycles. . A tow bar is attached to the vehicle. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Other conditions may affect system performance, such as vibrations from a jackhammer or the compression of air brakes on a very large truck. Forward Collision Alert (FCA) System If equipped, the FCA system may help to avoid or reduce the harm caused by front-end crashes. When approaching a vehicle ahead too quickly, FCA provides a red flashing alert on the windshield and rapidly beeps. FCA also lights an amber visual alert if following another vehicle much too closely. FCA detects vehicles within a distance of approximately 60 m (197 ft) and operates at speeds above 40 km/h (25 mph). { Warning FCA is a warning system and does not apply the brakes. When approaching a slower-moving or (Continued) Warning (Continued) stopped vehicle ahead too rapidly, or when following a vehicle too closely, FCA may not provide a warning with enough time to help avoid a crash. It also may not provide any warning at all. FCA does not warn of pedestrians, animals, signs, guardrails, bridges, construction barrels, or other objects. Be ready to take action and apply the brakes. See Defensive Driving 0 166. FCA can be disabled with the button on the center stack. [ Detecting the Vehicle Ahead 201 FCA warnings will not occur unless the FCA system detects a vehicle ahead. When a vehicle is detected, the vehicle ahead indicator will display green. Vehicles may not be detected on curves, highway exit ramps, or hills, due to poor visibility; or if a vehicle ahead is partially blocked by pedestrians or other objects. FCA will not detect another vehicle ahead until it is completely in the driving lane. { Warning FCA does not provide a warning to help avoid a crash, unless it detects a vehicle. FCA may not detect a vehicle ahead if the FCA sensor is blocked by dirt, snow, or ice, or if the windshield is damaged. It may also not detect a vehicle on winding or hilly roads, or in conditions that can limit visibility such as fog, rain, or snow, or if the headlamps or windshield are not cleaned or in (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 202 Driving and Operating Warning (Continued) Tailgating Alert proper condition. Keep the windshield, headlamps, and FCA sensors clean and in good repair. Collision Alert When your vehicle approaches another detected vehicle too rapidly, the red FCA display will flash on the windshield. Also, eight rapid high-pitched beeps will sound from the front. When this Collision Alert occurs, the brake system may prepare for driver braking to occur more rapidly which can cause a brief, mild deceleration. Continue to apply the brake pedal as needed. Cruise control may be disengaged when the Collision Alert occurs. timing. The range of selectable alert timings may not be appropriate for all drivers and driving conditions. Unnecessary Alerts The vehicle ahead indicator will display amber if following a detected vehicle ahead much too closely. FCA may provide unnecessary alerts to turning vehicles, vehicles in other lanes, objects that are not vehicles, or shadows. These alerts are normal operation and the vehicle does not need service. Selecting the Alert Timing Cleaning the System The Collision Alert button is on the center stack. Press [ to set the alert timing to far, medium, near, or off. The first button press shows the current control setting on the DIC. Additional button presses will change this setting. The chosen setting will remain until it is changed and will affect both the Collision Alert and the Tailgating Alert features. The timing of both alerts will vary based on vehicle speed. The faster the vehicle speed, the farther away the alert will occur. Consider traffic and weather conditions when selecting the alert If the FCA system does not seem to operate properly, cleaning the outside of the windshield area in front of the camera sensor may correct the issue. Side Blind Zone Alert (SBZA) If equipped, the SBZA system is a lane-changing aid that assists drivers with avoiding crashes that occur with moving vehicles in the side blind zone (or spot) areas. The SBZA warning display will light up in Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating the corresponding outside side mirror and will flash if the turn signal is on. SBZA Detection Zones { Warning SBZA does not alert the driver to vehicles rapidly approaching outside of the side blind zones, pedestrians, bicyclists, or animals. It may not provide alerts when changing lanes under all driving conditions. Failure to use proper care when changing lanes may result in injury, death, or vehicle damage. Before making a lane change, always check mirrors, glance over your shoulder, and use the turn signals. 203 unsafe to change lanes. Before making a lane change, check the SBZA display, check mirrors, glance over your shoulder, and use the turn signals. Left Side Mirror Right Side Mirror Display Display The SBZA sensor covers a zone of approximately one lane over from both sides of the vehicle, or 3.5 m (11 ft). The height of the zone is approximately between 0.5 m (1.5 ft) and 2 m (6 ft) off the ground. This zone starts at approximately the middle of the vehicle and goes back 8 m (26 ft). How the System Works The SBZA symbol lights up in the side mirrors when the system detects a moving vehicle in the next lane over that is in the side blind zone. This indicates it may be When the vehicle is started, both outside mirror SBZA displays will briefly come on to indicate the system is operating. When the vehicle is in a forward gear, the left or right side mirror display will light up if a moving vehicle is detected in that blind zone. If the turn signal is activated in the same direction of a detected vehicle, this display will flash as an extra warning not to change lanes. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 204 Driving and Operating SBZA can be disabled through the Driver Information Center (DIC). See Driver Information Center (DIC) 0 114. If SBZA is disabled by the driver, the SBZA mirror displays will not light up. When the System Does Not Seem to Work Properly SBZA displays may not come on when passing a vehicle quickly, for a stopped vehicle, or when towing a trailer. The SBZA detection zones that extend back from the side of the vehicle do not move further back when a trailer is towed. Use caution while changing lanes when towing a trailer. SBZA may alert to objects attached to the vehicle, such as a trailer, bicycle, or object extending out to either side of the vehicle. This is normal system operation; the vehicle does not need service. SBZA may not always alert the driver to vehicles in the side blind zone, especially in wet conditions. The system does not need to be serviced. The system may light up due to guardrails, signs, trees, shrubs, and other non-moving objects. This is normal system operation; the vehicle does not need service. SBZA may not operate when the SBZA sensors in the left or right corners of the rear bumper are covered with mud, dirt, snow, ice, or slush, or in heavy rainstorms. For cleaning instructions, see "Washing the Vehicle" under Exterior Care 0 308. If the DIC displays the system unavailable message after cleaning both sides of the vehicle toward the rear corners of the vehicle, see your dealer. If the SBZA displays do not light up when vehicles are in the blind zone and the system is clean, the system may need service. Take the vehicle to your dealer. Radio Frequency Information See Radio Frequency Statement 0 345. Lane Departure Warning (LDW) If equipped, LDW may help avoid crashes due to unintentional lane departures. It may provide an alert if the vehicle is crossing a lane without using a turn signal in that direction. LDW uses a camera sensor to detect the lane markings at speeds of 56 km/h (35 mph) or greater. { Warning The LDW system does not steer the vehicle. The LDW system may not: . Provide enough time to avoid a crash. . Detect lane markings under poor weather or visibility conditions. This can occur if the windshield or headlamps are blocked by dirt, snow, or ice; if they are (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Warning (Continued) not in proper condition; or if the sun shines directly into the camera. . Detect road edges. . Detect lanes on winding or hilly roads. If LDW only detects lane markings on one side of the road, it will only warn you when departing the lane on the side where it has detected a lane marking. Always keep your attention on the road and maintain proper vehicle position within the lane, or vehicle damage, injury, or death could occur. Always keep the windshield, headlamps, and camera sensors clean and in good repair. Do not use LDW in bad weather conditions. How the System Works The LDW camera sensor is on the windshield ahead of the rearview mirror. To turn LDW on and off, press @ on the center stack. The control indicator will light when LDW is on. When LDW is on, @ is green if LDW is available to warn of a lane departure. If the vehicle crosses a detected lane marking without using the turn signal in that direction, @ changes to amber and flashes. Additionally, there will be three beeps on the right or left, depending on the lane departure direction. When the System Does Not Seem to Work Properly The system may not detect lanes as well when there are: . Close vehicles ahead. . Sudden lighting changes, such as when driving through tunnels. . Banked roads. 205 If the LDW system is not functioning properly when lane markings are clearly visible, cleaning the windshield may help. LDW alerts may occur due to tar marks, shadows, cracks in the road, temporary or construction lane markings, or other road imperfections. This is normal system operation; the vehicle does not need service. Turn LDW off if these conditions continue. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 206 Driving and Operating Fuel Recommended Fuel Top Tier Fuel For diesel engine vehicles, see “Fuel for Diesel Engines” in the Duramax diesel supplement. GM recommends the use of TOP TIER Detergent Gasoline to keep the engine clean, reduce engine deposits, and maintain optimal vehicle performance. Look for the TOP TIER Logo or see www.toptiergas.com for a list of TOP TIER Detergent Gasoline marketers and applicable countries. If the vehicle has a yellow fuel cap or a yellow sticker on the fuel door, E85 or FlexFuel can be used. If the vehicle does not have a yellow fuel cap or yellow sticker, do not use gasoline with ethanol levels greater than 15% by volume. See E85 or FlexFuel 0 207. Use regular unleaded gasoline meeting ASTM specification D4814 with a posted octane rating of 87 or higher. Do not use gasoline with a posted octane rating of less than 87, as this may cause engine knock and will lower fuel economy. Prohibited Fuels Caution Do not use fuels with any of the following conditions; doing so may damage the vehicle and void its warranty: . For vehicles that are not FlexFuel, fuel labeled greater than 15% ethanol by volume, such as mid-level ethanol blends (16–50% ethanol), E85, or FlexFuel. . Fuel with any amount of methanol, methylal, ferrocene, and aniline. These fuels can corrode metal fuel system parts or damage plastic and rubber parts. . Fuel containing metals such as methylcyclopentadienyl manganese tricarbonyl (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Caution (Continued) (MMT), which can damage the emissions control system and spark plugs. . Fuel with a posted octane rating of less than the recommended fuel. Using this fuel will lower fuel economy and performance, and may decrease the life of the emissions catalyst. Fuels in Foreign Countries The U.S., Canada, and Mexico post fuel octane ratings in anti-knock index (AKI). For fuel not to use in a foreign country, see Prohibited Fuels 0 206. Fuel Additives TOP TIER Detergent Gasoline is highly recommended for use with your vehicle. If your country does not have TOP TIER Detergent Gasoline, add ACDelco Fuel System Treatment Plus−Gasoline to the vehicle’s gasoline fuel tank at every oil change or 15,000 km (9,000 mi), whichever occurs first. TOP TIER Detergent Gasoline and ACDelco Fuel System Treatment Plus−Gasoline will help keep your vehicle’s engine fuel deposit free and performing optimally. E85 or FlexFuel Vehicles with a yellow fuel cap can use either unleaded gasoline or fuel containing up to 85% ethanol (E85). All other vehicles should use only the unleaded gasoline as described in Recommended Fuel 0 206. The use of E85 or FlexFuel is encouraged when the vehicle is designed to use it. E85 or FlexFuel is made from renewable sources. To help locate fuel stations that carry E85 or FlexFuel, the U.S. Department of Energy has an alternative fuel website. See www.afdc.energy.gov/afdc/locator/ stations. 207 E85 or FlexFuel should meet ASTM Specification D 5798 or CAN/ CGSB–3.512 in Canada. Do not use the fuel if the ethanol content is greater than 85%. Fuel mixtures that do not meet ASTM or CGSB specifications can affect driveability and could cause the malfunction indicator lamp to come on. The starting characteristics of E85 or FlexFuel make it unsuitable for use when temperatures fall below −18 °C (0 °F). Use gasoline or add gasoline to the E85 or FlexFuel. Because E85 or FlexFuel has less energy per liter (gallon) than gasoline, the vehicle will need to be refilled more often. See Filling the Tank 0 208. The only GM approved aftermarket additive is ACDelco Fuel System Treatment Plus-FlexFuel. Follow the instructions on the bottle for proper use. This product is available at your GM dealer. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 208 Driving and Operating Caution Some additives are not compatible with E85 or FlexFuel and can harm the vehicle's fuel system. Use only additives approved by GM for E85 or FlexFuel vehicles. Damage caused by unapproved additives would not be covered by the vehicle warranty. Caution Do not use fuel containing methanol. It can corrode metal parts in the fuel system and also damage plastic and rubber parts. That damage would not be covered under the vehicle warranty. Filling the Tank { Warning Fuel vapors and fuel fires burn violently and can cause injury or death. Follow these guidelines: . To help avoid injuries to you and others, read and follow all the instructions on the fuel pump island. . Turn off the engine when refueling. . Keep sparks, flames, and smoking materials away from fuel. . Do not leave the fuel pump unattended. . Avoid using electronic devices while refueling. . Do not re-enter the vehicle while pumping fuel. (Continued) Warning (Continued) . Keep children away from the fuel pump and never let children pump fuel. . Fuel can spray out if the fuel cap is opened too quickly. This spray can happen if the tank is nearly full, and is more likely in hot weather. Open the fuel cap slowly and wait for any hiss noise to stop, then unscrew the cap all the way. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating The fuel cap is behind a hinged fuel door on the driver side of the vehicle. nozzle. Clean fuel from painted surfaces as soon as possible. See Exterior Care 0 308. If the vehicle has E85 fuel capability, the fuel cap will be yellow and state that E85 or gasoline can be used. See E85 or FlexFuel 0 207. When replacing the fuel cap, turn it clockwise until it clicks. Make sure the cap is fully installed. The diagnostic system can determine if the fuel cap has been left off or improperly installed. This would allow fuel to evaporate into the atmosphere. See Malfunction Indicator Lamp 0 108. To remove the fuel cap, turn it slowly counterclockwise. While refueling, hang the tethered fuel cap from the hook on the fuel door. { Warning Overfilling the fuel tank by more than three clicks of a standard fill nozzle may cause: . Vehicle performance issues, including engine stalling and damage to the fuel system. . Fuel spills. . Potential fuel fires. Be careful not to spill fuel. Wait a few seconds after you have finished pumping before removing the { Warning If a fire starts while you are refueling, do not remove the nozzle. Shut off the flow of fuel by shutting off the pump or by notifying the station attendant. Leave the area immediately. 209 Caution If a new fuel cap is needed, be sure to get the right type of cap from your dealer. The wrong type of fuel cap may not fit properly, may cause the malfunction indicator lamp to light, and could damage the fuel tank and emissions system. See Malfunction Indicator Lamp 0 108. Filling a Portable Fuel Container { Warning Never fill a portable fuel container while it is in the vehicle. Static electricity discharge from the container can ignite the fuel vapor. You can be badly burned (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 210 Driving and Operating Warning (Continued) and the vehicle damaged if this occurs. To help avoid injury to you and others: . Dispense fuel only into approved containers. . Do not fill a container while it is inside a vehicle, in a vehicle's trunk, pickup bed, or on any surface other than the ground. . Bring the fill nozzle in contact with the inside of the fill opening before operating the nozzle. Contact should be maintained until the filling is complete. . Do not smoke while pumping fuel. . Avoid using electronic devices. Trailer Towing General Towing Information Only use towing equipment that has been designed for the vehicle. Contact your dealer or trailering dealer for assistance with preparing the vehicle to tow a trailer. Read the entire section before towing a trailer. To tow a disabled vehicle, see Towing the Vehicle 0 306. To tow the vehicle behind another vehicle such as a motor home, see Recreational Vehicle Towing 0 306. Driving Characteristics and Towing Tips { Warning You can lose control when towing a trailer if the correct equipment is not used or the vehicle is not driven properly. For example, if the trailer is too heavy or the (Continued) Warning (Continued) trailer brakes are inadequate for the load, the vehicle may not stop as expected. You and others could be seriously injured. The vehicle may also be damaged, and the repairs would not be covered by the vehicle warranty. Pull a trailer only if all the steps in this section have been followed. Ask your dealer for advice and information about towing a trailer with the vehicle. Driving with a Trailer Trailering is different than just driving the vehicle by itself. Trailering means changes in handling, acceleration, braking, durability, and fuel economy. Successful, safe trailering takes correct equipment, and it has to be used properly. The following information has many time-tested, important trailering tips and safety rules. Many of these are Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating important for your safety and that of your passengers. Read this section carefully before pulling a trailer. When towing a trailer: . Become familiar with and follow all state and local laws that apply to trailer towing. These requirements vary from state to state. . State laws may require the use of extended side view mirrors. Even if not required, you should install extended side view mirrors if your visibility is limited or restricted while towing. . Do not tow a trailer during the first 800 km (500 mi) of vehicle use to prevent damage to the engine, axle, or other parts. . It is recommended to perform the first oil change before heavy towing. . During the first 800 km (500 mi) of trailer towing, do not drive over 80 km/h (50 mph) and do not make starts at full throttle. . Vehicles can tow in D (Drive). Tow/Haul Mode is recommended for heavier trailers. See Tow/ Haul Mode 0 189. If the transmission downshifts too often, a lower gear may be selected using Manual Mode. See Manual Mode 0 188. If equipped, the following driver assistance features should be turned off when towing a trailer: . Adaptive Cruise Control (ACC) . Super Cruise Control . Lane Keep Assist (LKA) . Park Assist . Automatic Parking Assist (APA) . Reverse Automatic Braking (RAB) If equipped, the following driver assistance features should be turned to alert or off when towing a trailer: . Forward Automatic Braking System (FAB) . Intelligent Brake Assist (IBA) . 211 Front Pedestrian Braking (FPB) If equipped with Lane Change Alert (LCA), the LCA detection zones that extend back from the side of the vehicle do not move further back when a trailer is towed. Use caution while changing lanes when towing a trailer. If equipped with Rear Cross Traffic Alert (RCTA), use caution while backing up when towing a trailer, as the RCTA detection zones that extend out from the back of the vehicle do not move further back when a trailer is towed. { Warning To prevent serious injury or death from carbon monoxide (CO), when towing a trailer: . Do not drive with the liftgate, trunk/hatch, or rear-most window open. (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 212 Driving and Operating Warning (Continued) . Fully open the air outlets on or under the instrument panel. . Adjust the climate control system to a setting that brings in only outside air. See “Climate Control Systems” in the Index. For more information about carbon monoxide, see Engine Exhaust 0 184. Towing a trailer requires experience. The combination of the vehicle and trailer is longer and not as responsive as the vehicle itself. Get used to the handling and braking of the combination by driving on a level road surface before driving on public roads. The trailer structure, the tires, and the brakes must be all be rated to carry the intended cargo. Inadequate trailer equipment can cause the combination to operate in an unexpected or unsafe manner. Before driving, inspect all trailer hitch parts and attachments, safety chains, electrical connectors, lamps, tires, and mirrors. See Towing Equipment 0 222. If the trailer has electric brakes, start the combination moving and then manually apply the trailer brake controller to check the trailer brakes work. During the trip, occasionally check that the cargo and trailer are secure and that the lamps and any trailer brakes are working. Towing with a Stability Control System When towing, the stability control system might be heard. The system reacts to vehicle movement caused by the trailer, which mainly occurs during cornering. This is normal when towing heavier trailers. Following Distance Stay at least twice as far behind the vehicle ahead as you would when driving without a trailer. This can help to avoid heavy braking and sudden turns. Passing More passing distance is needed when towing a trailer. The combination of the vehicle and trailer will not accelerate as quickly and is much longer than the vehicle alone. It is necessary to go much farther beyond the passed vehicle before returning to the lane. Pass on level roadways. Avoid passing on hills if possible. Backing Up Hold the bottom of the steering wheel with one hand. To move the trailer to the left, move that hand to the left. To move the trailer to the right, move that hand to the right. Always back up slowly and, if possible, have someone guide you. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Making Turns Caution Turn more slowly and make wider arcs when towing a trailer to prevent damage to your vehicle. Making very sharp turns could cause the trailer to contact the vehicle. Make wider turns than normal when towing, so trailer will not go over soft shoulders, over curbs, or strike road signs, trees, or other objects. Always signal turns well in advance. Do not steer or brake suddenly. Driving on Grades Reduce speed and shift to a lower gear before starting down a long or steep downhill grade. If the transmission is not shifted down, the brakes may overheat and result in reduced braking efficiency. The vehicle can tow in D (Drive). Shift the transmission to a lower gear if the transmission shifts too often under heavy loads and/or hilly conditions. When towing at higher altitudes, engine coolant will boil at a lower temperature than at lower altitudes. If the engine is turned off immediately after towing at high altitude on steep uphill grades, the vehicle could show signs similar to engine overheating. To avoid this, let the engine run, preferably on level ground, with the transmission in P (Park) for a few minutes before turning the engine off. If the overheat warning comes on, see Engine Overheating 0 248. Parking on Hills { Warning To prevent serious injury or death, always park your vehicle and trailer on a level surface when possible. 213 When parking your vehicle and your trailer on a hill: 1. Press the brake pedal, but do not shift into P (Park) yet. Turn the wheels into the curb if facing downhill or into traffic if facing uphill. 2. Have someone place chocks under the trailer wheels. 3. When the wheel chocks are in place, gradually release the brake pedal to allow the chocks to absorb the load of the trailer. 4. Reapply the brake pedal. Then apply the parking brake and shift into P (Park). 5. Release the brake pedal. Leaving After Parking on a Hill 1. Apply and hold the brake pedal. . Start the engine. . Shift into a gear. . Release the parking brake. 2. Let up on the brake pedal. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 214 Driving and Operating 3. Drive slowly until the trailer is clear of the chocks. Warning (Continued) 4. Stop and have someone pick up and store the chocks can be especially slippery at low tide when part of the ramp was previously submerged at high tide. Do not back onto the ramp to launch the boat if you are not sure the vehicle can maintain traction. Launching and Retrieving a Boat Backing the Trailer into the Water { Warning . . Have all passengers get out of the vehicle before backing onto the sloped part of the ramp. Lower the driver and passenger side windows before backing onto the ramp. This will provide a means of escape in the unlikely event the vehicle slides into the water. If the boat launch surface is slippery, have the driver remain in the vehicle with the brake pedal applied while the boat is being launched. The boat launch (Continued) . Do not move the vehicle if someone is in the path of the trailer. Some parts of the trailer might be underwater and not visible to people who are assisting in launching the boat. Disconnect the wiring to the trailer before backing the trailer into the water to prevent damage to the electrical circuits on the trailer. Reconnect the wiring to the trailer after removing the trailer from the water. If the trailer has electric brakes that can function when the trailer is submerged, it might help to leave the electrical trailer connector attached to maintain trailer brake functionality while on the boat ramp. To back the trailer into the water: 1. Slowly back down the boat ramp until the boat is floating, but no further than necessary. 2. Press and hold the brake pedal, but do not shift into P (Park) yet. 3. Have someone place chocks under the front wheels of the vehicle. 4. Gradually release the brake pedal to allow the chocks to absorb the load of the trailer. 5. Reapply the brake pedal. Then apply the parking brake and shift into P (Park). If equipped with a manual transmission, turn off the engine and move the shift lever into 1 (First) gear. 6. Release the brake pedal. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Pulling the Trailer from the Water To pull the trailer from the water: 1. Press and hold the brake pedal. 2. Start the engine and shift into a gear. 3. Release the parking brake. 4. Let up on the brake pedal. 5. Drive slowly until the tires are clear of the chocks. 6. Stop and have someone pick up and store the chocks. 7. Slowly pull the trailer from the water. Caution If the vehicle tires begin to spin and the vehicle begins to slide toward the water, remove your foot from the accelerator pedal and apply the brake pedal. Seek help to have the vehicle towed up the ramp. Maintenance when Trailer Towing The vehicle needs service more often when used to tow trailers. See Maintenance Schedule 0 319. It is especially important to check the automatic transmission fluid, engine oil, axle lubricant, belts, cooling system, and brake system before and during each trip. Check periodically that all nuts and bolts on the trailer hitch are tight. Engine Cooling when Trailer Towing The cooling system may temporarily overheat during severe operating conditions. See Engine Overheating 0 248. Trailer Towing If equipped with a diesel engine, see the Duramax diesel supplement. 215 Caution Towing a trailer improperly can damage the vehicle and result in costly repairs not covered by the vehicle warranty. To tow a trailer correctly, follow the directions in this section and see your dealer for important information about towing a trailer with the vehicle. Trailering is different than just driving the vehicle by itself. Trailering means changes in handling, acceleration, braking, durability, and fuel economy. Successful, safe trailering takes correct equipment, and it has to be used properly. The following information has many time-tested, important trailering tips and safety rules. Many of these are important for your safety and that of your passengers. Read this section carefully before pulling a trailer. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 216 Driving and Operating Trailer Weight { Warning Never exceed the towing capacity for your vehicle. Safe trailering requires monitoring the weight, speed, altitude, road grades, outside temperature, dimensions of the front of the trailer, and how frequently the vehicle is used to tow a trailer. Trailering Weight Ratings When towing a trailer, the combined weight of the vehicle, vehicle contents, trailer, and trailer contents must be below all of the maximum weight ratings for the vehicle, including: . GCWR: Gross Combined Weight Rating . GVWR: Gross Vehicle Weight Rating . Maximum Trailer Weight Rating . GAWR-RR: Gross Axle Weight Rating-Rear . Maximum Trailer Tongue Weight Rating See “Weight-Distributing Hitch Adjustment” under Towing Equipment 0 222 to determine if equalizer bars are required to obtain the maximum trailer weight rating. See “Trailer Brakes” under Towing Equipment 0 222 to determine if brakes are required based on your trailer's weight. The only way to be sure the weight is not exceeding any of these ratings is to weigh the tow vehicle and trailer combination, fully loaded for the trip, getting individual weights for each of these items. { Warning You and others could be seriously injured or killed if the trailer is too heavy or the trailer brakes are inadequate for the load. The (Continued) Warning (Continued) vehicle may be damaged, and the repairs would not be covered by the vehicle warranty. Only tow a trailer if all the steps in this section have been followed. Ask your dealer for advice and information about towing a trailer. Gross Combined Weight Rating (GCWR) GCWR is the total allowable weight of the completely loaded vehicle and trailer including any fuel, passengers, cargo, equipment, and accessories. Do not exceed the GCWR for your vehicle. The GCWR for the vehicle is on the Tow Rating Chart following. To check that the weight of the vehicle and trailer are within the GCWR for the vehicle, follow these steps: 1. Start with the curb weight from the Tow Rating Chart. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Maximum Trailer Weight 2. Add the weight of the trailer loaded with cargo and ready for the trip. The maximum trailer weight rating is calculated assuming only the driver is in the tow vehicle and it has all the required trailering equipment. The weight of additional optional equipment, passengers, and cargo in the tow vehicle must be subtracted from the maximum trailer weight. 3. Add the weight of all passengers. 4. Add the weight of all cargo in the vehicle. 5. Add the weight of hitch hardware such as a draw bar, ball, load equalizer bars, or sway bars. 6. Add the weight of any accessories or aftermarket equipment added to the vehicle. The resulting weight cannot exceed the GCWR value shown on the Tow Rating Chart. The gross combined weight can also be confirmed by weighing the truck and trailer on a public scale. The truck and trailer should be loaded for the trip with passengers and cargo. 217 Gross Vehicle Weight Rating (GVWR) For information about the vehicle's maximum load capacity, see Vehicle Load Limits 0 172. When calculating the GVWR with a trailer attached, the trailer tongue weight must be included as part of the weight the vehicle is carrying. Use the Tow Rating Chart to determine how much the trailer can weigh, based on the vehicle model and options. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 218 Driving and Operating Tow Rating Chart Vehicle Axle Ratio Maximum Trailer Weight GCWR (a) G2500 Cargo Van 2WD Short Wheelbase 4.3L V6 3.42 3 357 kg (7,400 lb) 5 897 kg (13,000 lb) 6.0L V8 3.42 4 536 kg (10,000 lb) 7 258 kg (16,000 lb) G2500 Cargo Van 2WD Long Wheelbase 4.3L V6 3.42 3 220 kg (7,100 lb) 5 897 kg (13,000 lb) 6.0L V8 3.42 4 536 kg (10,000 lb) 7 258 kg (16,000 lb) 4.3L V6 3.42 3 039 kg (6,700 lb) 5 897 kg (13,000 lb) 6.0L V8 3.42 4 355 kg (9,600 lb) 7 258 kg (16,000 lb) 4.3L V6 3.42 3 357 kg (7,400 lb) 5 897 kg (13,000 lb) 6.0L V8 3.42 4 536 kg (10,000 lb) 7 258 kg (16,000 lb) 4.3L V6 3.42 3 265 kg (7,200 lb) 5 897 kg (13,000 lb) 6.0L V8 3.42 4 536 kg (10,000 lb) 7 258 kg (16,000 lb) 3.42 3 039 kg (6,700 lb) 5 897 kg (13,000 lb) G2500 Passenger Van 2WD Short Wheelbase G3500 Cargo Van 2WD Short Wheelbase G3500 Cargo Van 2WD Long Wheelbase G3500 Passenger Van 2WD Short Wheelbase 4.3L V6 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Tow Rating Chart (cont'd) Vehicle Axle Ratio Maximum Trailer Weight GCWR (a) 3.42 4 355 kg (9,600 lb) 7 258 kg (16,000 lb) 4.3L V6 3.42 2 858 kg (6,300 lb) 5 897 kg (13,000 lb) 6.0L V8 3.42 4 173 kg (9,200 lb) 7 258 kg (16,000 lb) 6.0L V8 G3500 Passenger Van 2WD Long Wheelbase 3500 Series Cutaway – 353 cm (139 in) Wheelbase 4.3L V6 3.42/3.73 (b) 5 897 kg (13,000 lb) 6.0L V8 3.42/3.73 (b) 7 258 kg (16,000 lb) 3500 Series Cutaway – 404 cm (159 in) Wheelbase 4.3L V6 3.42/3.73 (b) 5 897 kg (13,000 lb) 6.0L V8 3.42/3.73 (b) 7 258 kg (16,000 lb) 6.0L V8 4.10 (b) 8 618 kg (19,000 lb) 6.0L V8 4.10 (b) 9 072 kg (20,000 lb) (b) 7 258 kg (16,000 lb) 3500 Series Cutaway – 450 cm (177 in) Wheelbase 6.0L V8 3.42/3.73 6.0L V8 4.10 (b) 8 618 kg (19,000 lb) 6.0L V8 4.10 (b) 9 072 kg (20,000 lb) 219 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 220 Driving and Operating Tow Rating Chart (cont'd) Vehicle Axle Ratio Maximum Trailer Weight GCWR (a) (a) The Gross Combined Weight Rating (GCWR) is the total allowable weight of the completely loaded vehicle and trailer including any passengers, cargo, equipment, and conversion. The GCWR for the vehicle should not be exceeded. (b) Maximum Trailer Weight cannot be provided because total vehicle weight is unknown. The bumper on this vehicle is not designed to tow a trailer. Maximum Trailer Tongue Weight Rating The Maximum Trailer Tongue Weight Rating is the allowable trailer tongue weight that the vehicle can support using a conventional trailer hitch. It may be necessary to reduce the overall trailer weight to stay within the maximum trailer tongue weight rating while still maintaining the correct trailer load balance. Do not exceed a maximum trailer tongue weight of 454 kg (1,000 lb). Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Vehicle Series Hitch Type Maximum Tongue Weight 2500/3500 Weight Carrying 181 kg (400 lb) 2500/3500 Weight Distributing 454 kg (1,000 lb) The trailer tongue weight contributes to the Gross Vehicle Weight (GVW). GVW includes the curb weight of your vehicle, any passengers, cargo, equipment, and the trailer tongue weight. Vehicle options, passengers, cargo, and equipment reduce the maximum allowable tongue weight the vehicle can carry, which also reduces the maximum allowable trailer weight. Trailer Load Balance The correct trailer load balance must be maintained to ensure trailer stability. Incorrect load balance is a leading cause of trailer sway. 221 for each trailer. Never exceed the maximum loads for your vehicle, hitch, and trailer. The trailer tongue weight (1) should be 10–15% of the loaded trailer weight (2). Some specific trailer types, such as boat trailers, fall outside of this range. Always refer to the trailer owner’s manual for the recommended trailer tongue weight After loading the trailer, separately weigh the trailer and then the trailer tongue and calculate the trailer load balance percentage to see if the weights and distribution are appropriate for your vehicle. If the trailer weight is too high, it may be possible to transfer some of the cargo into your vehicle. If the trailer tongue weight is too high or too low, it may be possible to rearrange some of the cargo inside of the trailer. Do not exceed the maximum allowable tongue weight for your vehicle. Use the shortest hitch extension available to position the hitch ball closer to your vehicle. This Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 222 Driving and Operating hook. Other trailers may require a weight-distributing hitch that uses spring bars to distribute the trailer tongue weight between your vehicle and trailer axles. See “Maximum Trailer Tongue Weight Rating” under Trailer Towing 0 215 for weight limits with various hitch types. will help reduce the effect of the trailer tongue weight on the trailer hitch and the rear axle. If a cargo carrier is used in the trailer hitch receiver, choose a carrier that positions the load as close to the vehicle as possible. Make sure the total weight, including the carrier, is no more than half of the maximum allowable tongue weight for the vehicle or 227 kg (500 lb), whichever is less. Never attach rental hitches or other bumper-type hitches. Only use frame-mounted hitches that do not attach to the bumper. Rear Gross Axle Weight Rating (GAWR-RR) Ask your dealer for trailering information or assistance. The GAWR-RR is the total weight that can be supported by the rear axle of the vehicle. Do not exceed the GAWR-RR for the vehicle, with the tow vehicle and trailer fully loaded for the trip including the weight of the trailer tongue. If using a weight-distributing hitch, do not exceed the GAWR-RR before applying the weight distribution spring bars. Towing Equipment Hitches Always use the correct hitch equipment for your vehicle. Crosswinds, large trucks going by, and rough roads can affect the trailer and the hitch. Proper hitch equipment for your vehicle helps maintain combination control. Many trailers can be towed using a weight-carrying hitch which has a coupler latched to the hitch ball, or a tow eye latched to a pintle Consider using mechanical sway controls with any trailer. Ask a trailering professional about sway controls or refer to the trailer manufacturer's recommendations and instructions. Weight-Distributing Hitch Adjustment A weight distributing hitch may be useful with some trailers. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating . Tires must be properly inflated to support loads while towing a trailer. See Tires 0 270 for instructions on proper tire inflation. Safety Chains 1. Front of Vehicle 2. Body to Ground Distance When using a weight-distributing hitch, measure the front fender height distance (2) before connecting the trailer. Adjust the spring bars until the front fender height distance (2) is the same height before the trailer was connected. Do not reduce the front fender height below the initial distance (2). Tires . Do not tow a trailer while using a compact spare tire on the vehicle. Always attach chains between the vehicle and the trailer, and attach the chains to the holes on the trailer hitch platform. Instructions about safety chains may be provided by the hitch manufacturer or by the trailer manufacturer. Cross the safety chains under the tongue of the trailer to help prevent the tongue from contacting the road if it becomes separated from the hitch. Always leave just enough slack so the combination can turn. Never allow safety chains to drag on the ground. Trailer Brakes Loaded trailers over 675 kg (1,500 lb) must be equipped with brake systems and with brakes for each axle. Trailer braking equipment conforming to Canadian Standards 223 Association (CSA) requirement CAN3-D313, or its equivalent, is recommended. State or local regulations may require trailers to have their own braking system if the loaded weight of the trailer exceeds certain minimums that can vary from state to state. Read and follow the instructions for the trailer brakes so they are installed, adjusted, and maintained properly. Never attempt to tap into your vehicle's hydraulic brake system. If you do, both the vehicle anti-lock brakes and the trailer brakes may not function, which could result in a crash. Trailer Wiring Harness Basic Trailer Wiring If the vehicle is not equipped with a trailer connector on the rear bumper, a seven-wire trailering harness is tied to the vehicle’s frame. The harness requires the installation of a trailer connector, which is available through your dealer. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 224 Driving and Operating Use only a round, seven-wire connector with flat blade terminals meeting SAE J2863 specifications for proper electrical connectivity. The seven-wire harness contains the following trailer circuits: Stop/Turn Yellow Signal Left* Stop/Turn Signal Right* Dark Green Tail/Parking Lamps** Brown Reverse Lamps** Light Green Battery Feed Red/Black Ground White Electric Trailer Brake Dark Blue *If the vehicle is a cutaway with trailer provisions, a 15 amp fuse will be shared for both left/stop trailer turn and right/stop trailer turn signals. However, the cutaway lighting connector will have a 10 amp fuse for each signal. **If the vehicle is a cutaway with trailer provisions, a 15 amp fuse will be shared for trailer park lamps and cutaway rear lighting connector park lamps. Also, a 10 amp fuse will be shared for trailer back-up lamps and cutaway rear lighting connector back-up lamps. 1. Left Turn/Brake 2. Taillamps 3. Reverse Lamps 4. Battery Feed 5. Right Turn/Brake Heavy-Duty Trailer Wiring Harness Package lf equipped, the trailer wiring harness, with a seven-pin connector is mounted on the trailer hitch. 6. Electric Brakes 7. Ground Electric Brake Control Wiring Provisions If the vehicle is not equipped with an integrated trailer brake controller, and the trailer has electric brakes, a trailer brake controller needs to be installed on the vehicle. The brake Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating controller should be installed by your dealer or a qualified service center. controller. The wire colors on the brake controller may be different from the vehicle. If equipped, wiring provisions for an aftermarket electric trailer brake controller are included with the vehicle as part of the trailer wiring package. The harness contains the following circuits: Electric Trailer Dark Blue Brakes Trailer Lamps Battery Feed Red/White Brake Apply Signal Light Blue Ground Black There are four blunt cut wires under the floor carpeting in front of the brake pedal. It will be necessary to have a technician connect the 12-volt power to the engine compartment fuse block. Refer to the aftermarket electric trailer brake controller owner's manual to determine wire color coding of the electric trailer brake Always check all trailer lamps are working at the beginning of each trip, and periodically on longer trips. Turn Signals When Towing a Trailer When properly connected, the trailer turn signals will illuminate to indicate the vehicle is turning, changing lanes, or stopping. When towing a trailer, the arrows on the instrument cluster will illuminate even if the trailer is not properly connected or the bulbs are burned out. Tow/Haul Mode Tow/Haul assists when pulling a heavy trailer or a large or heavy load. For instructions on how to enter Tow/Haul mode, see Tow/Haul Mode 0 189. Tow/Haul Mode is designed to be most effective when the vehicle and trailer combined weight is at least 225 75% of the vehicle's Gross Combined Weight Rating (GCWR). See “Trailer Weight” under Trailer Towing 0 215. Tow/Haul Mode is most useful when towing a heavy trailer or carrying a large or heavy load: . through rolling terrain . in stop-and-go traffic . in busy parking lots Operating the vehicle in Tow/Haul Mode when lightly loaded or not towing will not cause damage; however, it is not recommended and may result in unpleasant engine and transmission driving characteristics and reduced fuel economy. Trailer Sway Control (TSC) Vehicles with StabiliTrak/Electronic Stability Control (ESC) have a Trailer Sway Control (TSC) feature. Trailer sway is unintended side-to-side motion of a trailer while towing. If the vehicle is towing a trailer and the TSC detects that Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 226 Driving and Operating sway is increasing, the vehicle brakes are selectively applied at each wheel, to help reduce excessive trailer sway. If equipped with the Integrated Trailer Brake Control (ITBC) system, and the trailer has an electric brake system, StabiliTrak/ESC may also apply the trailer brakes. If TSC is enabled, the Traction Control System (TCS)/StabiliTrak/ ESC warning light will flash on the instrument cluster. Reduce vehicle speed by gradually removing your foot from the accelerator. If trailer sway continues, StabiliTrak/ESC can reduce engine torque to help slow the vehicle. TSC will not function if StabiliTrak/ESC is turned off. See Traction Control/Electronic Stability Control 0 192. { Warning Trailer sway can result in a crash and in serious injury or death, even if the vehicle is equipped with TSC. If the trailer begins to sway, reduce vehicle speed by gradually removing your foot from the accelerator. Then pull over to check the trailer and vehicle to help correct possible causes, including an improperly or overloaded trailer, unrestrained cargo, improper trailer hitch configuration, or improperly inflated or incorrect vehicle or trailer tires. See Towing Equipment 0 222 for trailer ratings and hitch setup recommendations. Trailer Tires Special Trailer (ST) tires differ from vehicle tires. Trailer tires are designed with stiff sidewalls to help prevent sway and to support heavy loads. These features can make it difficult to determine if the trailer tire pressures are low only based on a visual inspection. Always check all trailer tire pressures before each trip when the tires are cool. Low trailer tire pressure is a leading cause of trailer tire blow-outs. Trailer tires deteriorate over time. The trailer tire sidewall will show the week and year the tire was manufactured. Many trailer tire manufacturers recommend replacing tires more than six years old. Overloading is another leading cause of trailer tire blow-outs. Never load your trailer with more weight than the tires are designed to support. The load rating is located on the trailer tire sidewall. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Driving and Operating Always know the maximum speed rating for the trailer tires before driving. This may be significantly lower than the vehicle tire speed rating. The speed rating may be on the trailer tire sidewall. If the speed rating is not shown, the default trailer tire speed rating is 105 km/h (65 mph). Conversions and Add-Ons Add-On Electrical Equipment { Warning The Data Link Connector (DLC) is used for vehicle service and Emission Inspection/Maintenance testing. See Malfunction Indicator Lamp 0 108. A device connected to the DLC — such as an aftermarket fleet or driver-behavior tracking device — may interfere with vehicle systems. This could affect vehicle operation and cause a crash. Such devices may also access information stored in the vehicle’s systems. 227 Caution Some electrical equipment can damage the vehicle or cause components to not work and would not be covered by the vehicle warranty. Always check with your dealer before adding electrical equipment. Add-on equipment can drain the vehicle's 12-volt battery, even if the vehicle is not operating. The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing the Airbag-Equipped Vehicle 0 70 and Adding Equipment to the Airbag-Equipped Vehicle 0 70. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 228 Vehicle Care Vehicle Care General Information General Information . . . . . . . . . . California Proposition 65 Warning . . . . . . . . . . . . . . . . . California Perchlorate Materials Requirements . . . . . Accessories and Modifications . . . . . . . . . . . . . . . . 229 229 230 230 Vehicle Checks Doing Your Own Service Work . . . . . . . . . . . . . . . 230 Hood . . . . . . . . . . . . . . . . . . . . . . . . . 231 Engine Compartment Overview . . . . . . . . . . . . . . . . . . . . 232 Engine Oil . . . . . . . . . . . . . . . . . . . . 235 Engine Oil Life System . . . . . . . 237 Automatic Transmission Fluid (6-Speed Transmission) . . . . . 238 Automatic Transmission Fluid (8-Speed Transmission) . . . . . 241 Engine Air Cleaner/Filter . . . . . . 242 Cooling System . . . . . . . . . . . . . . 244 Engine Overheating . . . . . . . . . . 248 Engine Fan . . . . . . . . . . . . . . . . . . . 249 Power Steering Fluid . . . . . . . . . 250 Washer Fluid . . . . . . . . . . . . . . . . . 250 Brakes . . . . . . . . . . . . . . . . . . . . . . . 251 Brake Fluid . . . . . . . . . . . . . . . . . . . 252 Battery - North America . . . . . . 253 Rear Axle . . . . . . . . . . . . . . . . . . . . 254 Noise Control System . . . . . . . . 255 Starter Switch Check . . . . . . . . . 256 Automatic Transmission Shift Lock Control Function Check . . . . . . . . . . . . . . . . . . . . . . . 256 Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . 257 Park Brake and P (Park) Mechanism Check . . . . . . . . . . 257 Wiper Blade Replacement . . . . 257 Windshield Replacement . . . . . 258 Gas Strut(s) . . . . . . . . . . . . . . . . . . 258 Headlamp Aiming Headlamp Aiming . . . . . . . . . . . . 259 Bulb Replacement Bulb Replacement . . . . . . . . . . . . Halogen Bulbs . . . . . . . . . . . . . . . . Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . . . . Taillamps . . . . . . . . . . . . . . . . . . . . . Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . License Plate Lamp . . . . . . . . . . 260 260 260 261 262 262 Electrical System Electrical System Overload . . . Fuses and Circuit Breakers . . . Engine Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . Floor Console Fuse Block . . . . 263 264 264 268 Wheels and Tires Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 270 All-Season Tires . . . . . . . . . . . . . . 271 Winter Tires . . . . . . . . . . . . . . . . . . 271 Tire Sidewall Labeling . . . . . . . . 272 Tire Designations . . . . . . . . . . . . . 274 Tire Terminology and Definitions . . . . . . . . . . . . . . . . . . 275 Tire Pressure . . . . . . . . . . . . . . . . . 278 Tire Pressure Monitor System . . . . . . . . . . . . . . . . . . . . . . 279 Tire Pressure Monitor Operation . . . . . . . . . . . . . . . . . . . 280 Tire Inspection . . . . . . . . . . . . . . . . 283 Tire Rotation . . . . . . . . . . . . . . . . . 283 Dual Tire Rotation . . . . . . . . . . . . 285 When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 285 Buying New Tires . . . . . . . . . . . . . 286 Different Size Tires and Wheels . . . . . . . . . . . . . . . . . . . . . . 287 Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 288 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . Wheel Replacement . . . . . . . . . . Tire Chains . . . . . . . . . . . . . . . . . . . If a Tire Goes Flat . . . . . . . . . . . . Tire Changing . . . . . . . . . . . . . . . . Full-Size Spare Tire . . . . . . . . . . 289 289 290 291 292 301 Jump Starting Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . 302 Towing the Vehicle Towing the Vehicle . . . . . . . . . . . 306 Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 306 Appearance Care Exterior Care . . . . . . . . . . . . . . . . . 308 Interior Care . . . . . . . . . . . . . . . . . . 313 Floor Mats . . . . . . . . . . . . . . . . . . . . 316 General Information For service and parts needs, visit your dealer. You will receive genuine GM parts and GM-trained and supported service people. Genuine GM parts have one of these marks: 229 California Proposition 65 Warning { Warning Most motor vehicles, including this one, as well as many of its service parts and fluids, contain and/or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Engine exhaust, many parts and systems, many fluids, and some component wear by-products contain and/or emit these chemicals. For more information go to www.P65Warnings.ca.gov/ passenger-vehicle. See Battery - North America 0 253 and Jump Starting - North America 0 302 and the back cover. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 230 Vehicle Care California Perchlorate Materials Requirements Certain types of automotive applications, such as airbag initiators, seat belt pretensioners, and lithium batteries contained in Remote Keyless Entry transmitters, may contain perchlorate materials. Special handling may be necessary. For additional information, see www.dtsc.ca.gov/hazardouswaste/ perchlorate. Accessories and Modifications Adding non-dealer accessories or making modifications to the vehicle can affect vehicle performance and safety, including such things as airbags, braking, stability, ride and handling, emissions systems, aerodynamics, durability, and electronic systems like antilock brakes, traction control, and stability control. These accessories or modifications could even cause malfunction or damage not covered by the vehicle warranty. Damage to suspension components caused by modifying vehicle height outside of factory settings will not be covered by the vehicle warranty. Damage to vehicle components resulting from modifications or the installation or use of non-GM certified parts, including control module or software modifications, is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected parts. GM Accessories are designed to complement and function with other systems on the vehicle. See your dealer to accessorize the vehicle using genuine GM Accessories installed by a dealer technician. Also, see Adding Equipment to the Airbag-Equipped Vehicle 0 70. Vehicle Checks Doing Your Own Service Work { Warning It can be dangerous to work on your vehicle if you do not have the proper knowledge, service manual, tools, or parts. Always follow owner’s manual procedures and consult the service manual for your vehicle before doing any service work. If doing some of your own service work, use the proper service manual. It tells you much more about how to service the vehicle than this manual can. To order the proper service manual, see Publication Ordering Information 0 344. This vehicle has an airbag system. Before attempting to do your own service work, see Servicing the Airbag-Equipped Vehicle 0 70. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care If equipped with remote vehicle start, open the hood before performing any service work to prevent remote starting the vehicle accidentally. See Remote Vehicle Start 0 29. 231 1. Pull the handle with this symbol on it. It is in front of the driver side door frame near the floor. Keep a record with all parts receipts and list the mileage and the date of any service work performed. See Maintenance Records 0 330. Caution Even small amounts of contamination can cause damage to vehicle systems. Do not allow contaminants to contact the fluids, reservoir caps, or dipsticks. Hood To open the hood: 3. Lift the hood, release the hood prop from its retainer, and put the hood prop into the slot in the hood. 2. Go to the front of the vehicle and lift up the secondary hood release, which is underneath the middle of the hood. If the vehicle has an underhood lamp, it will automatically come on and stay on until the hood is closed. Before closing the hood, be sure all of the filler caps are on properly. Then lift the hood to relieve pressure on the hood prop. Remove the hood prop from the slot in the hood and return the prop to its retainer. Let the hood down and close it firmly. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 232 Vehicle Care Engine Compartment Overview 4.3L V6 Engine Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 1. Battery - North America 0 253. 2. Radiator Pressure Cap. See Cooling System 0 244. 3. Coolant Recovery Tank. See Cooling System 0 244. 4. Engine Cooling Fan (Out of View). See Cooling System 0 244. 5. Engine Air Cleaner/Filter 0 242. 6. Engine Oil Dipstick. See “Checking Engine Oil” under Engine Oil 0 235. 7. Engine Oil Fill Cap. See “When to Add Engine Oil” under Engine Oil 0 235. 8. Power Steering Fluid Reservoir. See Power Steering Fluid 0 250. 9. Engine Compartment Fuse Block 0 264. 10. Brake Master Cylinder Reservoir. See Brake Fluid 0 252. 11. Windshield Washer Fluid Reservoir. See “Adding Washer Fluid” under Washer Fluid 0 250. 233 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 234 Vehicle Care 6.0L V8 Engine Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 1. Battery - North America 0 253. 2. Radiator Pressure Cap. See Cooling System 0 244. 3. Coolant Recovery Tank. See Cooling System 0 244. 4. Automatic Transmission Fluid Dipstick. See “Checking the Fluid Level” under Automatic Transmission Fluid (6-Speed Transmission) 0 238 or Automatic Transmission Fluid (8-Speed Transmission) 0 241. 5. Engine Oil Fill Cap. See “When to Add Engine Oil” under Engine Oil 0 235. 6. Engine Oil Dipstick. See “Checking Engine Oil” under Engine Oil 0 235. 7. Engine Cooling Fan (Out of View). See Cooling System 0 244. 8. Engine Air Cleaner/Filter 0 242. 9. Power Steering Fluid Reservoir. See Power Steering Fluid 0 250. 10. Engine Compartment Fuse Block 0 264. . Check the engine oil level regularly and maintain the proper oil level. See “Checking Engine Oil” and “When to Add Engine Oil” in this section. . Change the engine oil at the appropriate time. See Engine Oil Life System 0 237. . Always dispose of engine oil properly. See “What to Do with Used Oil” in this section. 11. Brake Master Cylinder Reservoir. See Brake Fluid 0 252. 12. Windshield Washer Fluid Reservoir. See “Adding Washer Fluid” under Washer Fluid 0 250. Engine Oil For diesel engine vehicles, see “Engine Oil” in the Duramax diesel supplement. To ensure proper engine performance and long life, careful attention must be paid to engine oil. Following these simple, but important steps will help protect your investment: . Use engine oil approved to the proper specification and of the proper viscosity grade. See “Selecting the Right Engine Oil” in this section. 235 Checking Engine Oil Check the engine oil level regularly, every 650 km (400 mi), especially prior to a long trip. The engine oil dipstick handle is a loop. See Engine Compartment Overview 0 232 for the location. { Warning The engine oil dipstick handle may be hot; it could burn you. Use a towel or glove to touch the dipstick handle. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 236 Vehicle Care If a low oil Driver Information Center (DIC) message displays, check the oil level. Follow these guidelines: . To get an accurate reading, park the vehicle on level ground. Check the engine oil level after the engine has been off for at least two hours. Checking the engine oil level on steep grades or too soon after engine shutoff can result in incorrect readings. Accuracy improves when checking a cold engine prior to starting. Remove the dipstick and check the level. . If unable to wait two hours, the engine must be off for at least 15 minutes if the engine is warm, or at least 30 minutes if the engine is not warm. Pull out the dipstick, wipe it with a clean paper towel or cloth, then push it back in all the way. Remove it again, keeping the tip down, and check the level. When to Add Engine Oil 4.3L V6 Engine 6.0L V8 Engine If the oil is below the cross-hatched area at the tip of the dipstick and the engine has been off for at least 15 minutes, add 1 L (1 qt) of the recommended oil and then recheck the level. See “Selecting the Right Engine Oil” later in this section for an explanation of what kind of oil to use. For engine oil crankcase capacity, see Capacities and Specifications 0 332. Caution Do not add too much oil. Oil levels above or below the acceptable operating range shown on the dipstick are harmful to the engine. If the oil level is above the operating range (i.e., the engine has so much oil that the oil level gets above the cross-hatched area that shows the proper operating range), the engine could be damaged. Drain the excess oil or limit driving of the vehicle, and seek a service professional to remove the excess oil. See Engine Compartment Overview 0 232 for the location of the engine oil fill cap. Add enough oil to put the level somewhere in the proper operating range. Push the dipstick all the way back in when through. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 237 Selecting the Right Engine Oil Viscosity Grade What to Do with Used Oil Selecting the right engine oil depends on both the proper oil specification and viscosity grade. See Recommended Fluids and Lubricants 0 327. Use SAE 5W-30 viscosity grade engine oil. Used engine oil contains certain elements that can be unhealthy for your skin and could even cause cancer. Do not let used oil stay on your skin for very long. Clean your skin and nails with soap and water, or a good hand cleaner. Wash or properly dispose of clothing or rags containing used engine oil. See the manufacturer's warnings about the use and disposal of oil products. Specification Use full synthetic engine oils that meet the dexos1 specification. Engine oils that have been approved by GM as meeting the dexos1 specification are marked with the dexos1 approved logo. See www.gmdexos.com. Cold Temperature Operation: In an area of extreme cold, where the temperature falls below −29 °C (−20 °F), an SAE 0W-30 oil may be used. An oil of this viscosity grade will provide easier cold starting for the engine at extremely low temperatures. When selecting an oil of the appropriate viscosity grade, it is recommended to select an oil of the correct specification. See “Specification” earlier in this section. Engine Oil Additives/Engine Oil Flushes Caution Failure to use the recommended engine oil or equivalent can result in engine damage not covered by the vehicle warranty. Do not add anything to the oil. The recommended oils meeting the dexos1 specification are all that is needed for good performance and engine protection. Engine oil system flushes are not recommended and could cause engine damage not covered by the vehicle warranty. Used oil can be a threat to the environment. If you change your own oil, be sure to drain all the oil from the filter before disposal. Never dispose of oil by putting it in the trash or pouring it on the ground, into sewers, or into streams or bodies of water. Recycle it by taking it to a place that collects used oil. Engine Oil Life System When to Change Engine Oil This vehicle has a computer system that indicates when to change the engine oil and filter. This is based on a combination of factors which Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 238 Vehicle Care include engine revolutions, engine temperature, and miles driven. Based on driving conditions, the mileage at which an engine oil change is indicated can vary considerably. For the oil life system to work properly, the system must be reset every time the oil is changed. If the system is ever reset accidentally, the oil must be changed at 5 000 km (3,000 mi) since the last oil change. Remember to reset the oil life system whenever the oil is changed. When the system has calculated that oil life has been diminished, it indicates that an oil change is necessary. A CHANGE ENGINE OIL SOON message comes on. Change the oil as soon as possible within the next 1 000 km (600 mi). It is possible that, if driving under the best conditions, the oil life system might indicate that an oil change is not necessary for up to a year. The engine oil and filter must be changed at least once a year and, at this time, the system must be reset. Your dealer has trained service people who will perform this work and reset the system. It is also important to check the oil regularly over the course of an oil drain interval and keep it at the proper level. Reset the system whenever the engine oil is changed so that the system can calculate the next engine oil change. How to Reset the Engine Oil Life System To reset the Engine Oil Life System on most models: 1. Display the OIL LIFE REMAINING on the DIC. See Driver Information Center (DIC) 0 114. 2. Press and hold V on the DIC while the Oil Life display is active. The oil life will change to 100%. The oil life system can also be reset as follows: 1. Display the OIL LIFE REMAINING on the DIC. See Driver Information Center (DIC) 0 114. 2. Fully press and release the accelerator pedal three times within five seconds. If the display shows 100%, the system is reset. If the CHANGE ENGINE OIL SOON message comes back on when the vehicle is started, the engine oil life system has not reset. Repeat the procedure. Automatic Transmission Fluid (6-Speed Transmission) When to Check and Change Automatic Transmission Fluid It is usually not necessary to check the transmission fluid level. The only reason for fluid loss is a transmission leak or overheated transmission. If a small leak is Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care suspected, use the following procedures to check the fluid level. However, if there is a large leak, it may be necessary to have the vehicle towed to a dealer and have it repaired before driving the vehicle further. Caution Too much or too little fluid can damage the transmission. Too much can mean that some of the fluid could come out and fall on hot engine parts or exhaust system parts, starting a fire. Too little fluid could cause the transmission to overheat. Be sure to get an accurate reading if checking the transmission fluid. Change the fluid and filter at the intervals listed in Maintenance Schedule 0 319, and be sure to use the transmission fluid listed in Recommended Fluids and Lubricants 0 327. How to Check Automatic Transmission Fluid Because this operation can be difficult, it is recommended to have this check done at your dealer, which can monitor the transmission temperature. The transmission fluid level increases with temperature. To obtain a highly accurate fluid level check, the transmission temperature must be measured. If it is decided to check the fluid level, be sure to follow all the instructions here, or a false reading on the dipstick may occur. Wait at least 30 minutes with the engine off, before checking the transmission fluid level if the vehicle has been driven: . In hot weather, when outside temperatures are above 32 °C (90 °F). . The vehicle is heavily loaded. . At high speed for quite a while in hot weather. . In heavy traffic and hot weather. . While pulling a trailer. 239 After driving under these conditions, a hot check can be performed. The fluid should be hot, which is 71 °C to 93 °C (160 °F to 200 °F). A cold fluid level check can be performed after the vehicle has been sitting for eight hours or more with the engine off, but this is used only as a reference. Let the engine run at idle for five minutes if the outside temperature is between 15 ° C to 32 °C (60 °F to 90 °F). Should the fluid level be low during this cold check, the fluid must be checked warm or hot before adding fluid. If the outside temperature is colder than 15 °C (60 °F) or hotter than 32 ° C (90 °F), a cold check cannot be performed. A warm fluid level check can be performed by driving the vehicle under lightly loaded conditions and outside temperatures between 10 °C to 27 °C (50 °F to 80 °F). The vehicle should be driven for at least 24 km (15 mi) before performing a warm check. Checking the fluid Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 240 Vehicle Care warm or hot will give a more accurate reading of the fluid level than a cold check. Because the vehicle is equipped with a high-efficiency air-to-oil cooler, the transmission fluid temperature may not reach the required hot fluid level checking temperature under normal lightly loaded driving vehicle conditions. Checking the Fluid Level Prepare the vehicle: 1. Park the vehicle on a level place. Keep the engine running. Then, without shutting off the engine, use the steps that follow. 2. Push it back in all the way, wait three seconds, and pull it back out again. The transmission dipstick is near the center of the engine compartment and will be labeled with the graphic shown. See Engine Compartment Overview 0 232 for more information on location. 2. With the parking brake applied, place the shift lever in P (Park). 3. With a foot on the brake pedal, move the shift lever through each gear range, pausing for about three seconds in each range. When M is reached, move the selector from M1 through M3. Then, position the shift lever in P (Park). 4. Let the engine run at idle for two minutes or more. 1. Flip the handle up, pull out the dipstick, and wipe it with a clean rag or paper towel. 1. COLD Range 2. WARM Range 3. HOT Range 3. Check both sides of the dipstick, and read the lower level. The fluid level must be in the COLD (1) range for a cold check, transmission temperature 27 °C to 32 °C (80 °F to 90 °F); between the COLD (1) and HOT (3) range for a WARM (2) check, 50 °C to 60 °C (122 °F to 140 °F); or in the HOT (3) cross-hatched range for a hot check, 71 °C to 93 °C (160 °F to 200 °F). Be sure to keep the dipstick pointed down to get an accurate reading. 4. If the fluid level is in the acceptable range, push the dipstick back in all the way; then flip the handle down to lock the dipstick in place. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care How to Add Automatic Transmission Fluid Refer to Recommended Fluids and Lubricants 0 327 to determine what kind of transmission fluid to use. warm or hot transmission fluid. It does not take much fluid, generally less than 0.5 L (1 pt). Do not overfill. Caution Use of the incorrect automatic transmission fluid may damage the vehicle, and the damage may not be covered by the vehicle warranty. Always use the correct automatic transmission fluid. See Recommended Fluids and Lubricants 0 327. 1. WARM Range 2. HOT Range Using a funnel, add fluid down the transmission dipstick tube only after checking the transmission fluid while it is warm or hot. A cold check is used only as a reference. If the fluid level is low, add only enough of the proper fluid to bring the level up to the middle of the WARM (1) or HOT (2) range depending on the ambient temperature and prior driving conditions. Refer to “How to Check Automatic Transmission Fluid” earlier in this section for instructions on driving to achieve . After adding fluid, recheck the fluid level as described under “How to Check Automatic Transmission Fluid,” earlier in this section. . When the correct fluid level is obtained, push the dipstick back in all the way; then flip the handle down to lock the dipstick in place. 241 Automatic Transmission Fluid (8-Speed Transmission) When to Check and Change Automatic Transmission Fluid It is usually not necessary to check the transmission fluid level. The only reason for fluid loss is a transmission leak or overheated transmission. This vehicle is not equipped with a transmission fluid level dipstick. There is a special procedure for checking and changing the transmission fluid in these vehicles. Because this procedure is difficult, this should be done at the dealer. Contact the dealer for additional information or the procedure can be found in the service manual. See Publication Ordering Information 0 344. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 242 Vehicle Care Caution Use of the incorrect automatic transmission fluid may damage the vehicle, and the damage may not be covered by the vehicle warranty. Always use the correct automatic transmission fluid. See Recommended Fluids and Lubricants 0 327. Change the fluid and filter at the scheduled maintenance intervals listed in Maintenance Schedule 0 319. Be sure to use the transmission fluid listed in Recommended Fluids and Lubricants 0 327. Engine Air Cleaner/Filter The air cleaner/filter assembly is on the front of the engine compartment on the driver side of the vehicle. See Engine Compartment Overview 0 232. When to Inspect the Engine Air Cleaner/Filter For intervals on changing and inspecting the engine air filter, see Maintenance Schedule 0 319. How to Inspect the Engine Air Cleaner/Filter Do not start the engine or have the engine running with the engine air filter housing open. Before removing the engine air filter, make sure that the engine air filter housing and nearby components are free of dirt and debris. Remove the engine air filter. Lightly tap and shake the engine air filter (away from the vehicle) to release dust and dirt. Inspect the engine air filter for damage, and replace if damaged. Do not clean the engine air filter or components with water or compressed air. 4.3L V6 Engine To inspect and replace the filter: 1. Remove the eight screws, slide the top cover forward and lift, to gain access to the air cleaner/filter. 2. Remove the air cleaner/filter from the housing base. Take care to dislodge as little dirt as possible. 3. Clean the air cleaner/filter sealing surface and housing base. 4. Install the engine air cleaner/ filter in the housing base. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 5. Install the top cover by sliding it into position on the housing base, and secure using eight screws. 2. Remove the air cleaner/filter from the housing base. Take care to dislodge as little dirt as possible. 3. Clean the air cleaner/filter sealing surface and housing base. 4. Install the engine air cleaner/ filter by aligning the arrow on one side of the air cleaner/filter end cap with the arrow on top of the housing base. 6.0L V8 Engine 1. Retaining Clips 2. Housing Base 3. Housing Cover To inspect and replace the filter: 1. Unlock the two retaining clips (1) on the sides of the housing cover (3) and on the housing base (2) and pull the cover off. 5. Install the housing cover by aligning the arrow on top of the cover to the arrow on top of the housing base, and fasten the two retaining clips. See Maintenance Schedule 0 319 to determine when to replace the engine air cleaner/filter. { Warning Operating the engine with the air cleaner/filter off can cause you or others to be burned. Use caution (Continued) 243 Warning (Continued) when working on the engine. Do not start the engine or drive the vehicle with the air cleaner/filter off, as flames may be present if the engine backfires. Caution If the air cleaner/filter is off, dirt can easily get into the engine, which could damage it. Always have the air cleaner/filter in place when driving. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 244 Vehicle Care Cooling System { Warning The cooling system allows the engine to maintain the correct working temperature. Do not touch heater or radiator hoses, or other engine parts. They can be very hot and can burn you. Do not run the engine if there is a leak; all coolant could leak out. That could cause an engine fire and can burn you. Fix any leak before driving the vehicle. 6.0L V8 Engine 4.3L V6 Engine 1. Radiator Pressure Cap 2. Coolant Recovery Tank 3. Engine Cooling Fan (Out of View) 1. Radiator Pressure Cap 2. Coolant Recovery Tank 3. Engine Cooling Fan (Out of View) { Warning An underhood electric fan can start up even when the engine is not running and can cause injury. Keep hands, clothing, and tools away from any underhood electric fan. Engine Coolant The cooling system in the vehicle is filled with DEX-COOL engine coolant. This coolant is designed to remain in the vehicle for 5 years or 240 000 km (150,000 mi), whichever occurs first. The following explains the cooling system and how to check and add coolant when it is low. If there is a problem with engine overheating, see Engine Overheating 0 248. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care What to Use { Warning Plain water, or other liquids such as alcohol, can boil before the proper coolant mixture will. With plain water or the wrong mixture, the engine could get too hot but there would not be an overheat warning. The engine could catch fire and you or others could be burned. Use a 50/50 mixture of clean, drinkable water and DEX-COOL coolant. If using this mixture, nothing else needs to be added. This mixture: . Gives freezing protection down to −37 °C (−34 °F), outside temperature. . Gives boiling protection up to 129 °C (265 °F), engine temperature. . Protects against rust and corrosion. 245 . Will not damage aluminum parts. Checking Coolant . Helps keep the proper engine temperature. The vehicle must be on a level surface when checking the coolant level. Caution Do not use anything other than a mix of DEX-COOL coolant that meets GM Standard GMW3420 and clean, drinkable water. Anything else can cause damage to the engine cooling system and the vehicle, which would not be covered by the vehicle warranty. Never dispose of engine coolant by putting it in the trash, pouring it on the ground, or into sewers, streams, or bodies of water. Have the coolant changed by an authorized service center, familiar with legal requirements regarding used coolant disposal. This will help protect the environment and your health. Check to see if coolant is visible in the coolant recovery tank. If the coolant inside the coolant recovery tank is boiling, do not do anything else until it cools down. If coolant is visible but the coolant level is not at or above the indicated mark, add a 50/50 mixture of clean, drinkable water and DEX-COOL coolant at the coolant recovery tank, but be sure the cooling system is cool before this is done. The coolant recovery tank cap has this symbol on it. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 246 Vehicle Care How to Add Coolant to the Recovery Tank for Gasoline Engines { Warning Spilling coolant on hot engine parts can burn you. Coolant contains ethylene glycol and it will burn if the engine parts are hot enough. When the engine is cold, the coolant level should be at or above the COLD FILL mark. If it is not, there could be a leak in the cooling system. If the coolant is low, add the coolant or take the vehicle to a dealer for service. { Warning Steam and scalding liquids from a hot cooling system are under pressure. Turning the pressure cap, even a little, can cause them to come out at high speed and you could be burned. Never turn the cap when the cooling system, including the pressure cap, is hot. Wait for the cooling system and pressure cap to cool. { Warning Plain water, or other liquids such as alcohol, can boil before the proper coolant mixture will. With plain water or the wrong mixture, the engine could get too hot but there would not be an overheat warning. The engine could catch fire and you or others could be burned. Caution Failure to follow the specific coolant fill procedure could cause the engine to overheat and could cause system damage. If coolant is not visible in the surge tank, contact your dealer. If coolant is needed, add the proper DEX-COOL coolant mixture at the coolant recovery tank. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care How to Add Coolant to the Radiator { Warning Steam and scalding liquids from a hot cooling system are under pressure. Turning the pressure cap, even a little, can cause them to come out at high speed and you could be burned. Never turn the cap when the cooling system, including the pressure cap, is hot. Wait for the cooling system and pressure cap to cool. If coolant is needed, add the proper mixture directly to the radiator, but be sure the cooling system is cool before this is done. 247 1. Remove the radiator pressure cap when the cooling system, including the radiator pressure cap and upper radiator hose, is no longer hot. Turn the pressure cap slowly counterclockwise until it first stops. Do not press down while turning the pressure cap. If a hiss is heard, wait for that to stop. A hiss means there is still some pressure left. 2. Keep turning the pressure cap, but now push down as you turn it. Remove the pressure cap. 4. Remove the coolant recovery tank cap and fill to the COLD FILL mark. 3. Fill the radiator with the proper mixture, up to the base of the filler neck. See Recommended Fluids and Lubricants 0 327 for more information about the proper coolant mixture. 5. Reinstall the cap back on the coolant recovery tank, but leave the radiator pressure cap off. 6. Start the engine and let it run until the upper radiator hose can be felt getting hot. Watch out for the engine cooling fan. 7. By this time, the coolant level inside the radiator filler neck may be lower. If the level is lower, add more of the proper Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 248 Vehicle Care mixture through the filler neck until the level reaches the base of the filler neck. 8. Replace the pressure cap. At any time during this procedure if coolant begins to flow out of the filler neck, reinstall the pressure cap. Caution If the pressure cap is not tightly installed, coolant loss and engine damage may occur. Be sure the cap is properly and tightly secured. Engine Overheating If the vehicle has a diesel engine, see the Duramax diesel supplement. Caution Do not run the engine if there is a leak in the engine cooling system. This can cause a loss of all coolant and can damage the system and vehicle. Have any leaks fixed right away. The vehicle has an indicator to warn of engine overheating. There is an engine coolant temperature gauge on the vehicle's instrument cluster. See Engine Coolant Temperature Gauge 0 104. If the decision is made not to lift the hood when this warning appears, but instead get service help right away, see Roadside Assistance Program 0 339. If the decision is made to lift the hood, make sure the vehicle is parked on a level surface. Then check to see if the engine cooling fans are running. If the engine is overheating, the fan should be running. If it is not, do not continue to run the engine and have the vehicle serviced. See if the engine cooling fan speed increases when idle speed is doubled by pushing the accelerator pedal down. If it does not, the vehicle needs service. Turn off the engine. If Steam is Coming from the Engine Compartment { Warning Steam and scalding liquids from a hot cooling system are under pressure. Turning the pressure cap, even a little, can cause them to come out at high speed and you could be burned. Never turn the cap when the cooling system, including the pressure cap, is hot. Wait for the cooling system and pressure cap to cool. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care If No Steam is Coming from the Engine Compartment If an engine overheat warning is displayed but no steam can be seen or heard, the problem may not be too serious. Sometimes the engine can get a little too hot when the vehicle: . Climbs a long hill on a hot day. . Stops after high-speed driving. . Idles for long periods in traffic. . Tows a trailer. See “Driving on Grades” under Trailer Towing 0 215. If the overheat warning is displayed with no sign of steam: 1. Turn the air conditioning off. 2. Turn the heater on to the highest temperature and to the highest fan speed. Open the windows as necessary. 3. When it is safe to do so, pull off the road, shift to P (Park) or N (Neutral) and let the engine idle. If the engine coolant temperature gauge is no longer in the overheat zone or an overheat warning no longer displays, the vehicle can be driven. Continue to drive the vehicle slowly for about 10 minutes. Keep a safe vehicle distance from the vehicle in front. If the warning does not come back on, continue to drive normally and have the cooling system checked for proper fill and function. If the warning continues, pull over, stop, and park the vehicle right away. If there is still no sign of steam, push down the accelerator until the engine speed is about twice as fast as normal idle speed for at least three minutes while parked. If the warning is still on, turn off the engine until it cools down. If the decision is made not to lift the hood, get service help right away. 249 Engine Fan The vehicle has a clutched engine cooling fan. When the clutch is engaged, the fan spins faster to provide more air to cool the engine. In most everyday driving conditions, the fan is spinning slower and the clutch is not fully engaged. This improves fuel economy and reduces fan noise. Under heavy vehicle loading, trailer towing, and/or high outside temperatures, the fan speed increases as the clutch more fully engages, so an increase in fan noise may be heard. This is normal and should not be mistaken as the transmission slipping or making extra shifts. It is merely the cooling system functioning properly. The fan will slow down when additional cooling is not required and the clutch partially disengages. This fan noise may be heard when starting the engine. It will go away as the fan clutch partially disengages. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 250 Vehicle Care Power Steering Fluid How to Check Power Steering Fluid To check the power steering fluid: 1. Turn the key off and let the engine compartment cool down. The power steering fluid reservoir is in the engine compartment on the driver side of the vehicle. See Engine Compartment Overview 0 232 for reservoir location. When to Check Power Steering Fluid It is not necessary to regularly check power steering fluid unless there is a leak suspected in the system or an unusual noise is heard. A fluid loss in this system could indicate a problem. Have the system inspected and repaired. 2. Wipe the cap and the top of the reservoir clean. 3. Unscrew the cap and wipe the dipstick with a clean rag. 4. Replace the cap and completely tighten it. 5. Remove the cap again and look at the fluid level on the dipstick. The level should be at the COLD FILL mark. If necessary, add only enough fluid to bring the level up to the mark. To prevent contamination of brake fluid, never check or fill the power steering reservoir with the brake master cylinder cover off. What to Use Caution Use of the incorrect fluid may damage the vehicle and the damages may not be covered by the vehicle warranty. Always use the correct fluid listed in Recommended Fluids and Lubricants 0 327. To determine what kind of fluid to use, see Recommended Fluids and Lubricants 0 327. Always use the proper fluid. Failure to use the proper fluid can cause leaks and damage hoses and seals. Washer Fluid What to Use When the vehicle needs windshield washer fluid, be sure to read the manufacturer's instructions before use. If operating the vehicle in an area where the temperature may fall Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care below freezing, use a fluid that has sufficient protection against freezing. Caution (Continued) . Do not use engine coolant (antifreeze) in the windshield washer. It can damage the windshield washer system and paint. . Do not mix water with ready-to-use washer fluid. Water can cause the solution to freeze and damage the washer fluid tank and other parts of the washer system. Adding Washer Fluid Open the cap with the washer symbol on it. Add washer fluid until the tank is full. See Engine Compartment Overview 0 232 for reservoir location. . When using concentrated washer fluid, follow the manufacturer instructions for adding water. . Fill the washer fluid tank only three-quarters full when it is very cold. This allows for fluid expansion if freezing occurs, which could damage the tank if it is completely full. Caution . Do not use washer fluid that contains any type of water repellent coating. This can cause the wiper blades to chatter or skip. (Continued) 251 Brakes Disc brake pads have built-in wear indicators that make a high-pitched warning sound when the brake pads are worn and new pads are needed. The sound can come and go or can be heard all the time when the vehicle is moving, except when applying the brake pedal firmly. { Warning The brake wear warning sound means that soon the brakes will not work well. That could lead to a crash. When the brake wear warning sound is heard, have the vehicle serviced. Caution Continuing to drive with worn-out brake pads could result in costly brake repair. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 252 Vehicle Care Some driving conditions or climates can cause a brake squeal when the brakes are first applied or lightly applied. This does not mean something is wrong with the brakes. Properly torqued wheel nuts are necessary to help prevent brake pulsation. When tires are rotated, inspect brake pads for wear and evenly tighten wheel nuts in the proper sequence to torque specifications. See Capacities and Specifications 0 332. Brake pads should be replaced as complete sets. Brake Pedal Travel See your dealer if the brake pedal does not return to normal height, or if there is a rapid increase in pedal travel. This could be a sign that brake service may be required. Replacing Brake System Parts Always replace brake system parts with new, approved replacement parts. If this is not done, the brakes may not work properly. The braking performance expected can change in many other ways if the wrong replacement brake parts are installed or if parts are improperly installed. Brake Fluid The brake master cylinder reservoir is filled with DOT 3 brake fluid. See Engine Compartment Overview 0 232 for the location of the reservoir. There are only two reasons why the brake fluid level in the reservoir may go down: . Normal brake lining wear. When new linings are installed, the fluid level goes back up. . A fluid leak in the brake hydraulic system. Have the brake hydraulic system fixed. With a leak, the brakes will not work well. Always clean the brake fluid reservoir cap and the area around the cap before removing it. Do not top off the brake fluid. Adding fluid does not correct a leak. If fluid is added when the linings are worn, there will be too much fluid when new brake linings are installed. Add or remove fluid, as necessary, only when work is done on the brake hydraulic system. { Warning If too much brake fluid is added, it can spill on the engine and burn, if the engine is hot enough. You or others could be burned, and the vehicle could be damaged. Add brake fluid only when work is done on the brake hydraulic system. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care When the brake fluid falls to a low level, the brake warning light comes on. See Brake System Warning Light 0 109. The fluid level should be above MIN. If it is not, have the brake hydraulic system checked to see if there is a leak. Brake fluid absorbs water over time. Replace brake fluid at the specified intervals to prevent increased stopping distance. See Maintenance Schedule 0 319. After work is done on the brake hydraulic system, make sure the level is above MIN but not over the MAX mark. Checking Brake Fluid Use only GM approved DOT 3 brake fluid from a clean, sealed container. See Recommended Fluids and Lubricants 0 327. Check brake fluid by looking at the brake fluid reservoir. See Engine Compartment Overview 0 232. What to Add { Warning The wrong or contaminated brake fluid could result in damage to the brake system. This could result in the loss of braking leading to a possible injury. Always use the proper GM approved brake fluid. 253 Caution If brake fluid is spilled on the vehicle's painted surfaces, the paint finish can be damaged. Immediately wash off any painted surface. Battery - North America The original equipment battery is maintenance free. Do not remove the cap and do not add fluid. Refer to the replacement number shown on the original battery label when a new battery is needed. See Engine Compartment Overview 0 232 for battery location. { Warning WARNING: Battery posts, terminals, and related accessories contain lead and lead compounds, chemicals known to the State of California to cause (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 254 Vehicle Care Warning (Continued) cancer and birth defects or other reproductive harm. Batteries also contain other chemicals known to the State of California to cause cancer. WASH HANDS AFTER HANDLING. For more information go to www.P65Warnings.ca.gov/ passenger-vehicle. Infrequent Usage: Remove the black, negative (−) cable from the battery to keep the battery from running down. Extended Storage: Remove the black, negative (−) cable from the battery or use a battery trickle charger. Rear Axle When to Check Lubricant See California Proposition 65 Warning 0 229 and the back cover. Vehicle Storage { Warning Batteries have acid that can burn you and gas that can explode. You can be badly hurt if you are not careful. See Jump Starting North America 0 302 for tips on working around a battery without getting hurt. It is not necessary to regularly check rear axle fluid unless you suspect there is a leak or you hear an unusual noise. A fluid loss could indicate a problem. Have it inspected and repaired. How to Check Lubricant To get an accurate reading, the vehicle should be on a level surface. For axles with the fill plug located on the back cover of the rear axle, the proper level is 15 mm to 40 mm (0.59 to 1.57 in) below the bottom of the fill hole. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care For axles with the fill plug located on the passenger side of the rear axle, the proper level is 0 mm to 10 mm (0 to 0.4 in) below the bottom of the fill hole. What to Use Refer to Recommended Fluids and Lubricants 0 327 to determine what kind of lubricant to use. Noise Control System Noise Emissions Warranty General Motors warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser that this vehicle as manufactured by General Motors, was designed, built and equipped to conform at the time it left General Motors’s control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by General Motors, and is not limited to any particular part, component or system of the vehicle manufactured by General Motors. Defects in design, assembly or in any part, component or system of the vehicle as manufactured by General Motors, which, at the time it left General Motors’s control, caused noise emissions to exceed Federal standards, are covered by this warranty for the life of the vehicle. The following information relates to compliance with federal noise emission standards for vehicles with a Gross Vehicle Weight Rating (GVWR) of more than 4 536 kg (10,000 lb). The Maintenance Schedule provides information on maintaining the noise control system to minimize degradation of the noise 255 emission control system during the life of the vehicle. The noise control system warranty is given in the warranty manual. These standards apply only to vehicles sold in the United States. TAMPERING WITH NOISE CONTROL SYSTEM PROHIBITED Federal law prohibits the following acts or the causing thereof: 1. The removal or rendering inoperative by any person, other than for purposes of maintenance, repair, or replacement, of any device or element of design incorporated into any new vehicle for the purpose of noise control prior to its sale or delivery to the ultimate purchaser or while it is in use; or Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 256 Vehicle Care 2. The use of the vehicle after such device or element of design has been removed or rendered inoperative by any person. Among those acts presumed to constitute tampering are the acts listed below. Insulation: Removal of the noise shields or any underhood insulation. Engine: Removal or rendering the engine speed governor, if equipped, inoperative so as to allow engine speed to exceed manufacturer specifications. Fan and Drive: . Removal of the fan clutch, if equipped, or rendering the clutch inoperative. . Removal of the fan shroud, if equipped. Air Intake: . Removal of the air cleaner silencer. . Modification of the air cleaner. Exhaust: . Removal of the muffler and/or resonator. . Removal of the exhaust pipes and exhaust pipe clamps. Fuel Operated Heater (FOH) Diesel Engine: . Removal of the muffler. Starter Switch Check { Warning When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. 2. Apply both the parking brake and the regular brake. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer for service. Automatic Transmission Shift Lock Control Function Check { Warning When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface. 2. Apply the parking brake. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition on, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer for service. Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition off in each shift lever position. . The ignition should turn to off only when the shift lever is in P (Park). . The ignition key should come out only when the ignition is off. Contact your dealer if service is required. Park Brake and P (Park) Mechanism Check { Warning When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. . To check the parking brake's holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot 257 pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. . To check the P (Park) mechanism's holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake. Contact your dealer if service is required. Wiper Blade Replacement Windshield wiper blades should be inspected for wear and cracking. See Maintenance Schedule 0 319. Replacement blades come in different types and are removed in different ways. For proper type and length, see Maintenance Replacement Parts 0 329. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 258 Vehicle Care Caution Allowing the wiper arm to touch the windshield when no wiper blade is installed could damage the windshield. Any damage that occurs would not be covered by the vehicle warranty. Do not allow the wiper arm to touch the windshield. 1. Lift the wiper arm away from the windshield. 3. Push the new blade assembly securely on the wiper arm until the release lever clicks into place. Windshield Replacement Driver Assistance Systems If the windshield needs to be replaced and the vehicle is equipped with a front camera sensor for the Driver Assistance Systems, a GM replacement windshield is recommended. The replacement windshield must be installed according to GM specifications for proper alignment. If it is not, these systems may not work properly, they may display messages, or they may not work at all. See your dealer for proper windshield replacement. Gas Strut(s) 2. Push the release lever (2) to disengage the hook and push the wiper arm (1) out of the blade assembly (3). This vehicle is equipped with gas strut(s) to provide assistance in lifting and holding open the hood/ trunk/liftgate system in full open position. { Warning If the gas struts that hold open the hood, trunk, and/or liftgate fail, you or others could be seriously injured. Take the vehicle to your dealer for service immediately. Visually inspect the gas struts for signs of wear, cracks, or other damage periodically. Check to make sure the hood/trunk/liftgate is held open with enough force. If struts are failing to hold the hood/trunk/liftgate, do not operate. Have the vehicle serviced. Caution Do not apply tape or hang any objects from gas struts. Also do not push down or pull on gas struts. This may cause damage to the vehicle. See Maintenance Schedule 0 319. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 259 Headlamp Aiming Headlamp aim has been preset and should need no further adjustment. If the vehicle is damaged in a crash, the headlamp aim may be affected. If adjustment to the headlamps is necessary, see your dealer. Hood Trunk Liftgate Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 260 Vehicle Care Bulb Replacement For the proper type of replacement bulbs, or any bulb changing procedure not listed in this section, contact your dealer. Front Turn Signal, Sidemarker, and Parking Lamps 2. Remove the lamp from the grille. 3. Turn the bulb socket counterclockwise one-quarter turn and remove it from the lamp assembly. Caution Do not replace incandescent bulbs with aftermarket LED replacement bulbs. This can cause damage to the vehicle electrical system. Halogen Bulbs { Warning Halogen bulbs have pressurized gas inside and can burst if you drop or scratch the bulb. You or others could be injured. Be sure to read and follow the instructions on the bulb package. 1. Use a small tool to unlatch the outboard clip on the lamp by pushing inboard and prying the lamp assembly forward. 4. Remove the bulb from the socket by pulling it straight out. 1. Front Parking and Turn Signal Lamp 2. Front Sidemarker Lamp To replace the front turn signal, sidemarker, and/or parking lamp bulb(s): 5. Replace the bulb. 6. Turn the bulb socket clockwise to reinstall it in the lamp assembly. 7. Reinstall the lamp assembly into the grille until the outboard clip snaps into place. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Taillamps 5. Remove the taillamp assembly from the vehicle. To replace a taillamp/turn signal lamp or back-up lamp bulb: 1. Remove the two inboard nuts from the inside of the taillamp assembly. 261 2. The third nut (3) is under the applique piece (2) above the lamp. Remove the two inboard applique nuts. Pull the applique (2) straight rearward slightly to clear the studs. Then rotate the applique (2) just far enough to gain access to the outer push pins (1). 3. Carefully disconnect the push pins (1) from the applique bracket. 4. Remove the third nut (3) from the upper outboard side of the lamp. 6. Remove the taillamp/turn signal lamp (1) or back-up lamp (2) bulb socket by turning it counterclockwise one-quarter turn and pulling it out of the lamp assembly. 7. Remove the bulb by pulling it straight out. 8. Push the new bulb into the socket. 9. Reinstall the bulb socket by turning it clockwise into the lamp assembly. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 262 Vehicle Care 10. Reverse Steps 1–5 to reinstall the taillamp assembly and applique. Center High-Mounted Stoplamp (CHMSL) The Center High-Mounted Stoplamp (CHMSL) is above the rear doors at the center of the vehicle. To replace a bulb: 3. Turn the bulb socket counterclockwise one-quarter turn to remove it from the lamp assembly. 4. Pull the old bulb straight out of the socket and push the new bulb into the socket. 5. Turn the bulb socket clockwise one-quarter turn to install it in the lamp assembly. 6. Reinstall the CHMSL assembly and two screws. Do not block or damage the CHMSL when items are loaded on the roof of the vehicle. 1. Remove the two screws from the CHMSL assembly. 2. Remove the CHMSL assembly. License Plate Lamp 1. Bulb Socket 2. License Plate Bulb Assembly 3. Screws Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care To replace one of these bulbs: 1. Remove the screws (3) that secure the license plate bulb assembly (2). 2. Turn the bulb socket (1) counterclockwise and pull the bulb straight out of the socket. 3. Install the new bulb. 4. Reverse Steps 1 and 2 to reinstall the license plate bulb assembly. Electrical System Electrical System Overload The vehicle has fuses and circuit breakers to protect against an electrical system overload. When the current electrical load is too heavy, the circuit breaker opens and closes, protecting the circuit until the current load returns to normal or the problem is fixed. This greatly reduces the chance of circuit overload and fire caused by electrical problems. Fuses and circuit breakers protect power devices in the vehicle. Replace a bad fuse with a new one of the identical size and rating. If there is a problem on the road and a fuse needs to be replaced, the same amperage fuse can be borrowed. Choose some feature of the vehicle that is not needed to use and replace it as soon as possible. 263 Headlamp Wiring An electrical overload may cause the lamps to go on and off, or in some cases to remain off. Have the headlamp wiring checked right away if the lamps go on and off or remain off. Windshield Wipers If the wiper motor overheats due to heavy snow or ice, the windshield wipers will stop until the motor cools and will then restart. Although the circuit is protected from electrical overload, overload due to heavy snow or ice may cause wiper linkage damage. Always clear ice and heavy snow from the windshield before using the windshield wipers. If the overload is caused by an electrical problem and not snow or ice, be sure to get it fixed. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 264 Vehicle Care Fuses and Circuit Breakers Engine Compartment Fuse Block The wiring circuits in the vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems. The fuse block is in the engine compartment on the driver side of the vehicle. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. Vehicles with Upfitter Content See www.gmupfitter.com for upfitter provisions and best practices. Caution Spilling liquid on any electrical component on the vehicle may damage it. Always keep the covers on any electrical component. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Fuses The vehicle may not be equipped with all of the fuses, relays, and features shown. Fuses Usage 265 Usage 3 Right trailer stoplamp/Turn signal lamp 4 – 5 – 6 Fuel system control module/Ignition 7 Body control module 5 8 Body control module 7 9 Body control module 4 10 Instrument cluster 11 Trailer wiring 12 – 13 Interior rear vision camera module 14 Windshield washer 16 Horn Transmission A/C 1 ABS motor 17 2 ABS module 18 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 266 Vehicle Care Fuses Usage Fuses Usage 19 Engine control module battery 30 Engine control module/Ignition 20 Cutaway/Left stoplamp/Turn signal lamp 31 Transmission control module Ignition 21 Left trailer stoplamp/Turn signal lamp 32 Transmission control module 1 battery 22 Cutaway/Right stoplamp/Turn signal lamp 33 Rear parking aid module 34 – 23 – 35 – 24 Fuel pump 36 25 Auxiliary power outlet 26 Body control module 3 27 Fuses Usage 47 – 51 Left high-beam headlamp 52 Right high-beam headlamp 53 Left low-beam headlamp 54 Right low-beam headlamp 55 Wipers 56 Canister vent solenoid Fuel system control module battery 58 Body control module 2 41 Transmission control 2 module battery power 59 Body control module 1 Special equipment option 42 Trailer wiring 61 Engine oil solenoid 43 – 62 O2 sensor 2 28 Airbag 44 Starter solenoid 63 – 29 Steering wheel sensor 45 Engine control module/Powertrain 64 Mass airflow/ Canister vent 46 AC DC inverter Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Fuses Usage Fuses Usage 65 Ignition/Injectors – odd 78 Engine control module/Powertrain 66 Daytime running lamps 2 79 Ignition/Injectors – even 67 Daytime running lamps 1 Relays Auxiliary Fuse Block Usage 68 Auxiliary stoplamps 15 69 External power for trailer 37 – 38 Fuel pump 70 Upfitter stoplamps 39 Crank 71 Fuel heater/ FlexFuel sensor 40 A/C compressor 72 Body control module 6 48 – 49 Powertrain Lighter/Data link connector 50 – 57 – 74 Front blower 60 – 75 Engine control module diesel 76 – MR Rel 1 Upfitter 1 77 O2 sensor 1 MR Rel 2 Upfitter 2 73 267 Run/Crank This component is near the fuse block in the engine compartment Fuses Usage MR-1 Upfitter 1 MR-2 Upfitter 2 MR-3 Upfitter power control Relays Usage Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 268 Vehicle Care Mega Fuse Holder Floor Console Fuse Block The floor console fuse block is under the driver seat. Fuse 1 Usage Starter motor Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care The vehicle may not be equipped with all of the fuses, relays, and features shown. Mini-Fuses Usage F1 F2 – Steering wheel sensor Mini-Fuses F10 Usage Airbag/Automatic occupant sensing Mini-Fuses 269 Usage F22 Ignition switch/ Discrete logic ignition sensor Instrument cluster F11 – /OnStar F12 ECM batt V6 gas F23 F13 HVAC 2 F24 – F14 HVAC 1 F25 HVAC control F15 Reflected LED display F26 Auxiliary/Trailer reverse lamps F16 Upfitter aux 1/Gas ambulance F27 Reverse tail lamps F28 Upfitter 2/Reading lamps/Ambulance F29 Rear blower F3 Auxiliary parking lamps F4 Front parking lamps F5 Trailer parking lamps F6 Upfitter/Parking lamps F18 Right rear parking lamp Rear window defogger F30 F7 Upfitter/Courtesy lamps F19 Compass F31 Front door lock F8 Left rear parking lamp F20 F32 Rear door lock F9 Exterior rear mirror switch/ Door lock-unlock control upfitter/Front camera module Radio/Chime/ SiriusXM satellite radio F33 Cargo door unlock F34 Passenger door unlock F35 Rear passenger door unlock F36 Driver door lock F17 F21 Heated outside mirrors Remote function actuator/Tire pressure monitor Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 270 Vehicle Care Mini-Fuses Usage F37 – F38 – Relays K1 Tires Usage Run K2 – K3 Parking lamps K4 Upfitter 2 K5 Rear window defogger K6 Retained accessory power Circuit Breakers Wheels and Tires Power seats CB2 Power windows . Underinflated tires pose the same danger as overloaded tires. The resulting crash could cause serious injury. Check all tires frequently to maintain the recommended pressure. Tire pressure should be checked when the tires are cold. . Overinflated tires are more likely to be cut, punctured, or broken by a sudden impact — such as when hitting a pothole. Keep tires at the recommended pressure. . Worn or old tires can cause a crash. If the tread is badly worn, replace them. Every new GM vehicle has high-quality tires made by a leading tire manufacturer. See the warranty manual for information regarding the tire warranty and where to get service. For additional information refer to the tire manufacturer. { Warning . Poorly maintained and improperly used tires are dangerous. . Overloading the tires can cause overheating as a result of too much flexing. There could be a blowout and a serious crash. See Vehicle Load Limits 0 172. Usage CB1 Warning (Continued) (Continued) (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Warning (Continued) . . . Replace any tires that have been damaged by impacts with potholes, curbs, etc. Improperly repaired tires can cause a crash. Only the dealer or an authorized tire service center should repair, replace, dismount, and mount the tires. Do not spin the tires in excess of 56 km/h (35 mph) on slippery surfaces such as snow, mud, ice, etc. Excessive spinning may cause the tires to explode. All-Season Tires This vehicle may come with all-season tires. These tires are designed to provide good overall 271 performance on most road surfaces and weather conditions. Original equipment tires designed to GM's specific tire performance criteria have a TPC specification code molded onto the sidewall. Original equipment all-season tires can be identified by the last two characters of this TPC code, which will be “MS.” roads is expected. See your dealer for details regarding winter tire availability and proper tire selection. Also, see Buying New Tires 0 286. Consider installing winter tires on the vehicle if frequent driving on snow or ice-covered roads is expected. All-season tires provide adequate performance for most winter driving conditions, but they may not offer the same level of traction or performance as winter tires on snow or ice-covered roads. See Winter Tires 0 271. If using winter tires: . Use tires of the same brand and tread type on all four wheel positions. . Use only radial ply tires of the same size, load range, and speed rating as the original equipment tires. Winter Tires This vehicle was not originally equipped with winter tires. Winter tires are designed for increased traction on snow and ice-covered roads. Consider installing winter tires on the vehicle if frequent driving on ice or snow covered With winter tires, there may be decreased dry road traction, increased road noise, and shorter tread life. After changing to winter tires, be alert for changes in vehicle handling and braking. Winter tires with the same speed rating as the original equipment tires may not be available for H, V, W, Y, and ZR speed rated tires. If winter tires with a lower speed rating are chosen, never exceed the tire's maximum speed capability. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 272 Vehicle Care Tire Sidewall Labeling Useful information about a tire is molded into the sidewall. The examples show a typical passenger and light truck tire sidewall. Passenger (P-Metric)/Spare Tire (1) Tire Size : The tire size code is a combination of letters and numbers used to define a particular tire's width, height, aspect ratio, construction type, and service description. See the “Tire Size” illustration later in this section for more detail. (2) TPC Spec (Tire Performance Criteria Specification) : Original equipment tires designed to GM's specific tire performance criteria have a TPC specification code molded onto the sidewall. GM's TPC specifications meet or exceed all federal safety guidelines. (3) DOT (Department of Transportation) : The Department of Transportation (DOT) code indicates that the tire is in compliance with the U.S. Department of Transportation Motor Vehicle Safety Standards. DOT Tire Date of Manufacture : The last four digits of the TIN indicate the tire manufactured date. The first two digits represent the week (01-52) and the last two digits, the year. For example, the third week of the year 2010 would have a four-digit DOT date of 0310. (4) Tire Identification Number (TIN) : The letters and numbers following the DOT code are the Tire Identification Number (TIN). The TIN shows the manufacturer and plant code, tire size, and date the tire was manufactured. The TIN is molded onto both sides of the tire, although only one side may have the date of manufacture. (5) Tire Ply Material : The type of cord and number of plies in the sidewall and under the tread. (6) Uniform Tire Quality Grading (UTQG) : Tire manufacturers are required to grade tires based on three performance factors: treadwear, traction, and temperature resistance. For more information, see Uniform Tire Quality Grading 0 288. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care code molded onto the sidewall. GM's TPC specifications meet or exceed all federal safety guidelines. (7) Maximum Cold Inflation Load Limit : Maximum load that can be carried and the maximum pressure needed to support that load. For information on recommended tire pressure see Tire Pressure 0 278 and Vehicle Load Limits 0 172. (8) Temporary Use Only : Only use a temporary spare tire until the road tire is repaired and replaced. This spare tire should not be driven on over 112 km/h (70 mph), or 88 km/h (55 mph) when pulling a trailer, with the proper inflation pressure. See Full-Size Spare Tire 0 301. 273 Light Truck (LT-Metric) Tire (1) Tire Size : The tire size code is a combination of letters and numbers used to define a particular tire's width, height, aspect ratio, construction type, and service description. See the “Tire Size” illustration later in this section for more detail. (2) TPC Spec (Tire Performance Criteria Specification) : Original equipment tires designed to GM's specific tire performance criteria have a TPC specification (3) Dual Tire Maximum Load : Maximum load that can be carried and the maximum pressure needed to support that load when used in a dual configuration. For information on recommended tire pressure see Tire Pressure 0 278 and Vehicle Load Limits 0 172. (4) DOT (Department of Transportation) : The Department of Transportation (DOT) code indicates that the tire is in compliance with the U.S. Department of Transportation Motor Vehicle Safety Standards. DOT Tire Date of Manufacture : The last four digits of the TIN indicate the tire manufactured date. The first two digits represent the week Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 274 Vehicle Care (01-52) and the last two digits, the year. For example, the third week of the year 2010 would have a four-digit DOT date of 0310. (5) Tire Identification Number (TIN) : The letters and numbers following the DOT code are the Tire Identification Number (TIN). The TIN shows the manufacturer and plant code, tire size, and date the tire was manufactured. The TIN is molded onto both sides of the tire, although only one side may have the date of manufacture. (6) Tire Ply Material : The type of cord and number of plies in the sidewall and under the tread. (7) Single Tire Maximum Load : Maximum load that can be carried and the maximum pressure needed to support that load when used as a single. For information on recommended tire pressure see Tire Pressure 0 278 and Vehicle Load Limits 0 172. Tire Designations Tire Size The examples show a typical passenger vehicle and light truck tire size. Passenger (P-Metric) Tire (1) Passenger (P-Metric) Tire : The United States version of a metric tire sizing system. The letter P as the first character in the tire size means a passenger vehicle tire engineered to standards set by the U.S. Tire and Rim Association. (2) Tire Width : The three-digit number indicates the tire section width in millimeters from sidewall to sidewall. (3) Aspect Ratio : A two-digit number that indicates the tire height-to-width measurements. For example, if the tire size aspect ratio is 75, as shown in item C of the tire illustration, it would mean that the tire's sidewall is 75 percent as high as it is wide. (4) Construction Code : A letter code is used to indicate the type of ply construction in the tire. The letter R means radial ply construction; the letter D means diagonal or bias ply construction; and the letter B means belted-bias ply construction. (5) Rim Diameter : Diameter of the wheel in inches. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care (6) Service Description : These characters represent the load index and speed rating of the tire. The load index represents the load carrying capacity a tire is certified to carry. The speed rating is the maximum speed a tire is certified to carry a load. Light Truck (LT-Metric) Tire (1) Light Truck (LT-Metric) Tire : The United States version of a metric tire sizing system. The letters LT as the first two characters in the tire size mean a light truck tire engineered to standards set by the U.S. Tire and Rim Association. (2) Tire Width : The three-digit number indicates the tire section width in millimeters from sidewall to sidewall. (3) Aspect Ratio : A two-digit number that indicates the tire height-to-width measurements. For example, if the tire size aspect ratio is 75, as shown in item 3 of the light truck (LT-Metric) tire illustration, it would mean that the tire's sidewall is 75 percent as high as it is wide. (4) Construction Code : A letter code is used to indicate the type of ply construction in the tire. The letter R means radial ply construction; the letter D means diagonal or bias ply construction; and the letter B means belted-bias ply construction. (5) Rim Diameter : Diameter of the wheel in inches. (6) Load Range : Load Range. 275 (7) Service Description : The service description indicates the load index and speed rating of a tire. If two numbers are given as in the example, 120/116, then this represents the load index for single versus dual wheel usage (single/dual). The speed rating is the maximum speed a tire is certified to carry a load. Tire Terminology and Definitions Air Pressure : The amount of air inside the tire pressing outward on each square inch of the tire. Air pressure is expressed in kPa (kilopascal) or psi (pounds per square inch). Accessory Weight : The combined weight of optional accessories. Some examples of optional accessories are automatic transmission, power windows, power seats, and air conditioning. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 276 Vehicle Care Aspect Ratio : The relationship of a tire's height to its width. Belt : A rubber coated layer of cords between the plies and the tread. Cords may be made from steel or other reinforcing materials. Bead : The tire bead contains steel wires wrapped by steel cords that hold the tire onto the rim. Bias Ply Tire : A pneumatic tire in which the plies are laid at alternate angles less than 90 degrees to the centerline of the tread. Cold Tire Pressure : The amount of air pressure in a tire, measured in kPa (kilopascal) or psi (pounds per square inch) before a tire has built up heat from driving. See Tire Pressure 0 278. Curb Weight : The weight of a motor vehicle with standard and optional equipment including the maximum capacity of fuel, oil, and coolant, but without passengers and cargo. DOT Markings : A code molded into the sidewall of a tire signifying that the tire is in compliance with the U.S. Department of Transportation (DOT) Motor Vehicle Safety Standards. The DOT code includes the Tire Identification Number (TIN), an alphanumeric designator which can also identify the tire manufacturer, production plant, brand, and date of production. GVWR : Gross Vehicle Weight Rating. See Vehicle Load Limits 0 172. GAWR FRT : Gross Axle Weight Rating for the front axle. See Vehicle Load Limits 0 172. GAWR RR : Gross Axle Weight Rating for the rear axle. See Vehicle Load Limits 0 172. Intended Outboard Sidewall : The side of an asymmetrical tire that must always face outward when mounted on a vehicle. Kilopascal (kPa) : The metric unit for air pressure. Light Truck (LT-Metric) Tire : A tire used on light duty trucks and some multipurpose passenger vehicles. Load Index : An assigned number ranging from 1 to 279 that corresponds to the load carrying capacity of a tire. Maximum Inflation Pressure : The maximum air pressure to which a cold tire can be inflated. The maximum air pressure is molded onto the sidewall. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Maximum Load Rating : The load rating for a tire at the maximum permissible inflation pressure for that tire. Maximum Loaded Vehicle Weight : The sum of curb weight, accessory weight, vehicle capacity weight, and production options weight. Normal Occupant Weight : The number of occupants a vehicle is designed to seat multiplied by 68 kg (150 lb). See Vehicle Load Limits 0 172. Occupant Distribution : Designated seating positions. Outward Facing Sidewall : The side of an asymmetrical tire that has a particular side that faces outward when mounted on a vehicle. The side of the tire that contains a whitewall, bears white lettering, or bears manufacturer, brand, and/or model name molding that is higher or deeper than the same moldings on the other sidewall of the tire. Passenger (P-Metric) Tire : A tire used on passenger cars and some light duty trucks and multipurpose vehicles. Recommended Inflation Pressure : Vehicle manufacturer's recommended tire inflation pressure as shown on the tire placard. See Tire Pressure 0 278 and Vehicle Load Limits 0 172. Radial Ply Tire : A pneumatic tire in which the ply cords that extend to the beads are laid at 90 degrees to the centerline of the tread. Rim : A metal support for a tire and upon which the tire beads are seated. Sidewall : The portion of a tire between the tread and the bead. 277 Speed Rating : An alphanumeric code assigned to a tire indicating the maximum speed at which a tire can operate. Traction : The friction between the tire and the road surface. The amount of grip provided. Tread : The portion of a tire that comes into contact with the road. Treadwear Indicators : Narrow bands, sometimes called wear bars, that show across the tread of a tire when only 1.6 mm (1/ 16 in) of tread remains. See When It Is Time for New Tires 0 285. UTQGS (Uniform Tire Quality Grading Standards) : A tire information system that provides consumers with ratings for a tire's traction, temperature, and treadwear. Ratings are determined by tire manufacturers using Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 278 Vehicle Care government testing procedures. The ratings are molded into the sidewall of the tire. See Uniform Tire Quality Grading 0 288. Vehicle Capacity Weight : The number of designated seating positions multiplied by 68 kg (150 lb) plus the rated cargo load. See Vehicle Load Limits 0 172. Vehicle Maximum Load on the Tire : Load on an individual tire due to curb weight, accessory weight, occupant weight, and cargo weight. Vehicle Placard : A label permanently attached to a vehicle showing the vehicle capacity weight and the original equipment tire size and recommended inflation pressure. See “Tire and Loading Information Label” under Vehicle Load Limits 0 172. Tire Pressure Warning (Continued) Tires need the correct amount of air pressure to operate effectively. { Warning Neither tire underinflation nor overinflation is good. Underinflated tires, or tires that do not have enough air, can result in: . Tire overloading and overheating which could lead to a blowout. . Premature or irregular wear. . Poor handling. . Reduced fuel economy. Overinflated tires, or tires that have too much air, can result in: . Unusual wear. (Continued) . Poor handling. . Rough ride. . Needless damage from road hazards. The Tire and Loading Information label on the vehicle indicates the original equipment tires and the correct cold tire inflation pressures. The recommended pressure is the minimum air pressure needed to support the vehicle's maximum load carrying capacity. For additional information regarding how much weight the vehicle can carry, and an example of the Tire and Loading Information label, see Vehicle Load Limits 0 172. How the vehicle is loaded affects vehicle handling and ride comfort. Never Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care load the vehicle with more weight than it was designed to carry. When to Check Check the pressure of the tires once a month or more. Do not forget the spare tire, if the vehicle has one. See Full-Size Spare Tire 0 301 for additional information. How to Check Use a good quality pocket-type gauge to check tire pressure. Proper tire inflation cannot be determined by looking at the tire. Check the tire inflation pressure when the tires are cold, meaning the vehicle has not been driven for at least three hours or no more than 1.6 km (1 mi). Remove the valve cap from the tire valve stem. Press the tire gauge firmly onto the valve to get a pressure measurement. If the cold tire inflation pressure matches the recommended pressure on the Tire and Loading Information label, no further adjustment is necessary. If the inflation pressure is low, add air until the recommended pressure is reached. If the inflation pressure is high, press on the metal stem in the center of the tire valve to release air. Re-check the tire pressure with the tire gauge. Put the valve caps back on the valve stems to keep out dirt and moisture and prevent leaks. Use only valve caps designed for the vehicle by GM. TPMS sensors could be damaged and would not be covered by the vehicle warranty. Tire Pressure Monitor System The Tire Pressure Monitor System (TPMS) uses radio and sensor technology to check tire pressure 279 levels. The TPMS sensors monitor the air pressure in your tires and transmit tire pressure readings to a receiver located in the vehicle. Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a different size than the size indicated on the vehicle placard or tire inflation pressure label, you should determine the proper tire inflation pressure for those tires.) As an added safety feature, your vehicle has been equipped with a tire pressure monitoring system (TPMS) that illuminates a low tire pressure telltale when one or more of your tires is significantly under-inflated. Accordingly, when the low tire pressure telltale illuminates, you should stop and check your tires as soon as possible, and inflate them to the proper pressure. Driving on a significantly under-inflated tire Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 280 Vehicle Care causes the tire to overheat and can lead to tire failure. Under-inflation also reduces fuel efficiency and tire tread life, and may affect the vehicle's handling and stopping ability. Please note that the TPMS is not a substitute for proper tire maintenance, and it is the driver's responsibility to maintain correct tire pressure, even if under-inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale. Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly. The TPMS malfunction indicator is combined with the low tire pressure telltale. When the system detects a malfunction, the telltale will flash for approximately one minute and then remain continuously illuminated. This sequence will continue upon subsequent vehicle start-ups as long as the malfunction exists. When the malfunction indicator is illuminated, the system may not be able to detect or signal low tire pressure as intended. TPMS malfunctions may occur for a variety of reasons, including the installation of replacement or alternate tires or wheels on the vehicle that prevent the TPMS from functioning properly. Always check the TPMS malfunction telltale after replacing one or more tires or wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the TPMS to continue to function properly. mounted onto each tire and wheel assembly, excluding the spare tire and wheel assembly. The TPMS sensors monitor the air pressure in the tires and transmit the tire pressure readings to a receiver located in the vehicle. Tire Pressure Monitor Operation When a low tire pressure condition is detected, the TPMS illuminates the low tire pressure warning light located on the instrument cluster. If the warning light comes on, stop as soon as possible and inflate the tires to the recommended pressure shown on the Tire and Loading Information label. See Vehicle Load Limits 0 172. This vehicle may have a Tire Pressure Monitor System (TPMS). The TPMS is designed to warn the driver when a low tire pressure condition exists. TPMS sensors are A message to check the pressure in a specific tire displays in the Driver Information Center (DIC). The low tire pressure warning light and the DIC warning message come on at See Tire Pressure Monitor Operation 0 280. See Radio Frequency Statement 0 345. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care each ignition cycle until the tires are inflated to the correct inflation pressure. If the vehicle has DIC buttons, tire pressure levels can be viewed. For additional information and details about the DIC operation and displays, see Driver Information Center (DIC) 0 114. The low tire pressure warning light may come on in cool weather when the vehicle is first started, and then turn off as the vehicle is driven. This could be an early indicator that the air pressure is getting low and needs to be inflated to the proper pressure. A Tire and Loading Information label shows the size of the original equipment tires and the correct inflation pressure for the tires when they are cold. See Vehicle Load Limits 0 172, for an example of the Tire and Loading Information label and its location. Also see Tire Pressure 0 278. The TPMS can warn about a low tire pressure condition but it does not replace normal tire maintenance. See Tire Inspection 0 283, Tire Rotation 0 283 and Tires 0 270. Caution Tire sealant materials are not all the same. A non-approved tire sealant could damage the TPMS sensors. TPMS sensor damage caused by using an incorrect tire sealant is not covered by the vehicle warranty. Always use only the GM approved tire sealant available through your dealer or included in the vehicle. TPMS Malfunction Light and Message The TPMS will not function properly if one or more of the TPMS sensors are missing or inoperable. When the system detects a malfunction, the low tire pressure warning light flashes for about one minute and then stays on for the remainder of the ignition cycle. A DIC warning message also displays. The 281 malfunction light and DIC warning message come on at each ignition cycle until the problem is corrected. Some of the conditions that can cause these to come on are: . One of the road tires has been replaced with the spare tire. The spare tire does not have a TPMS sensor. The malfunction light and the DIC message should go off after the road tire is replaced and the sensor matching process is performed successfully. See "TPMS Sensor Matching Process" later in this section. . The TPMS sensor matching process was not done or not completed successfully after rotating the tires. The malfunction light and the DIC message should go off after successfully completing the sensor matching process. See "TPMS Sensor Matching Process" later in this section. . One or more TPMS sensors are missing or damaged. The malfunction light and the DIC Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 282 Vehicle Care message should go off when the TPMS sensors are installed and the sensor matching process is performed successfully. See your dealer for service. . . Replacement tires or wheels do not match the original equipment tires or wheels. Tires and wheels other than those recommended could prevent the TPMS from functioning properly. See Buying New Tires 0 286. Operating electronic devices or being near facilities using radio wave frequencies similar to the TPMS could cause the TPMS sensors to malfunction. If the TPMS is not functioning properly, it cannot detect or signal a low tire pressure condition. See your dealer for service if the TPMS malfunction light and DIC message come on and stay on. TPMS Sensor Matching Process Each TPMS sensor has a unique identification code. The identification code needs to be matched to a new tire/wheel position after rotating the vehicle’s tires or replacing one or more of the TPMS sensors. Also, the TPMS sensor matching process should be performed after replacing a spare tire with a road tire containing the TPMS sensor. The malfunction light and the DIC message should go off at the next ignition cycle. The sensors are matched to the tire/wheel positions, using a TPMS relearn tool, in the following order: driver side front tire, passenger side front tire, passenger side rear tire, and driver side rear. See your dealer for service or to purchase a relearn tool. A TPMS relearn tool can also be purchased. See Tire Pressure Monitor Sensor Activation Tool at www.gmtoolsandequipment.com or call 1-800-GM TOOLS (1-800-468-6657). There are two minutes to match the first tire/wheel position, and five minutes overall to match all four tire/wheel positions. If it takes longer, the matching process stops and must be restarted. The TPMS sensor matching process is: 1. Set the parking brake. 2. Turn the ignition on without starting the vehicle. See Ignition Positions 0 176. 3. Press the Remote Keyless Entry (RKE) transmitter's Q and K buttons at the same time for approximately five seconds. The horn sounds twice to signal the receiver is in relearn mode and TIRE LEARNING ACTIVE message displays on the DIC screen. If the vehicle does not have RKE, press the Driver Information Center (DIC) vehicle information button until the PRESS V TO RELEARN TIRE POSITIONS message displays. The horn sounds twice to signal the receiver is in relearn mode and TIRE LEARNING ACTIVE message displays on the DIC screen. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 4. Start with the driver side front tire. 5. Place the relearn tool against the tire sidewall, near the valve stem. Then press the button to activate the TPMS sensor. A horn chirp confirms that the sensor identification code has been matched to this tire and wheel position. 6. Proceed to the passenger side front tire, and repeat the procedure in Step 5. 10. Set all four tires to the recommended air pressure level as indicated on the Tire and Loading Information label. Tire Inspection We recommend that the tires, including the spare tire, if the vehicle has one, be inspected for signs of wear or damage at least once a month. Replace the tire if: 7. Proceed to the passenger side rear tire, and repeat the procedure in Step 5. . The indicators at three or more places around the tire can be seen. 8. Proceed to the driver side rear tire, and repeat the procedure in Step 5. The horn sounds two times to indicate the sensor identification code has been matched to the driver side rear tire, and the TPMS sensor matching process is no longer active. The TIRE LEARNING ACTIVE message on the DIC display screen goes off. . There is cord or fabric showing through the tire's rubber. . The tread or sidewall is cracked, cut, or snagged deep enough to show cord or fabric. . The tire has a bump, bulge, or split. 9. Turn the vehicle off. . 283 The tire has a puncture, cut, or other damage that cannot be repaired well because of the size or location of the damage. Tire Rotation Tires should be rotated every 12 000 km (7,500 mi). See Maintenance Schedule 0 319. Tires are rotated to achieve a uniform wear for all tires. The first rotation is the most important. Anytime unusual wear is noticed, rotate the tires as soon as possible, check for proper tire inflation pressure, and check for damaged tires or wheels. If the unusual wear continues after the rotation, check the wheel alignment. See When It Is Time for New Tires 0 285 and Wheel Replacement 0 289. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 284 Vehicle Care Reset the Tire Pressure Monitor System. See Tire Pressure Monitor Operation 0 280. If the full-size spare tire is part of the tire rotation, make sure the tire rotated into the spare position is stored securely. Push, pull, and then try to rotate or turn the tire. If it moves, use the wheel wrench/hoist shaft to tighten the cable. See Tire Changing 0 292. Check that all wheel nuts are properly tightened. See “Wheel Nut Torque” under Capacities and Specifications 0 332. { Warning Use this rotation pattern when rotating the tires if the vehicle has dual rear wheels. When installing dual wheels, check that the vent holes in the inner and outer wheels on each side are lined up. Use this rotation pattern when rotating the tires if the vehicle has single rear wheels. Adjust the front and rear tires to the recommended inflation pressure on the Tire and Loading Information label after the tires have been rotated. See Tire Pressure 0 278 and Vehicle Load Limits 0 172. Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause a crash. When changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, a cloth or a paper towel can be used; however, use a scraper or wire brush later to remove all rust or dirt. Lightly coat the center of the wheel hub with wheel bearing grease after a wheel change or tire rotation to prevent corrosion Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care or rust build-up. Do not get grease on the flat wheel mounting surface or on the wheel nuts or bolts. Dual Tire Rotation When the vehicle is new, or whenever a wheel, wheel bolt, or wheel nut is replaced or serviced, check the wheel nut torque after 160, 1 600, and 10 000 km (100, 1,000, and 6,000 mi) of driving. For proper torque and wheel nut tightening information, see “Removing the Flat Tire and Installing the Spare Tire” under Tire Changing 0 292 and “Wheel Nut Torque” under Capacities and Specifications 0 332. The outer tire on a dual wheel setup generally wears faster than the inner tire. Tires last longer and wear more evenly if they are rotated. See Tire Inspection 0 283 and Tire Rotation 0 283. Also see Maintenance Schedule 0 319. See Tires 0 270 and Tire Pressure 0 278 for more information on proper tire inflation. When It Is Time for New Tires Factors, such as maintenance, temperatures, driving speeds, vehicle loading, and road conditions affect the wear rate of the tires. Treadwear indicators are one way to tell when it is time for new tires. Treadwear indicators appear when the tires have only 1.6 mm (1/16 in) or less of tread remaining. Some 285 commercial truck tires may not have treadwear indicators. See Tire Inspection 0 283 and Tire Rotation 0 283 for additional information. The rubber in tires ages over time. This also applies to the spare tire, if the vehicle has one, even if it is never used. Multiple factors including temperatures, loading conditions, and inflation pressure maintenance affect how fast aging takes place. GM recommends that tires, including the spare if equipped, be replaced after six years, regardless of tread wear. To identify the age of a tire, use the tire manufacture date which is the last four digits of the DOT Tire Identification Number (TIN) which is molded into one side of the tire sidewall. The first two digits represent the week (01-52) and the last two digits, the year. For example, the third week of the year 2010 would have a four-digit DOT date of 0310. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 286 Vehicle Care Vehicle Storage Tires age when stored normally mounted on a parked vehicle. Park a vehicle that will be stored for at least a month in a cool, dry, clean area away from direct sunlight to slow aging. This area should be free of grease, gasoline, or other substances that can deteriorate rubber. Parking for an extended period can cause flat spots on the tires that may result in vibrations while driving. When storing a vehicle for at least a month, remove the tires or raise the vehicle to reduce the weight from the tires. Buying New Tires GM has developed and matched specific tires for the vehicle. The original equipment tires installed were designed to meet General Motors Tire Performance Criteria Specification (TPC Spec) system rating. When replacement tires are needed, GM strongly recommends buying tires with the same TPC Spec rating. GM's exclusive TPC Spec system considers over a dozen critical specifications that impact the overall performance of the vehicle, including brake system performance, ride and handling, traction control, and tire pressure monitoring performance. GM's TPC Spec number is molded onto the tire's sidewall near the tire size. If the tires have an all-season tread design, the TPC Spec number will be followed by MS for mud and snow. See Tire Sidewall Labeling 0 272 for additional information. GM recommends replacing worn tires in complete sets of four (six for dual rear wheels). Uniform tread depth on all tires will help to maintain the performance of the vehicle. Braking and handling performance may be adversely affected if all the tires are not replaced at the same time. If proper rotation and maintenance have been done, all four tires (six for dual rear wheels) should wear out at about the same time. See Tire Rotation 0 283 for information on proper tire rotation. However, if it is necessary to replace only one axle set of worn tires, place the new tires on the rear axle (two for single rear wheels, four for dual rear wheels). { Warning Tires could explode during improper service. Attempting to mount or dismount a tire could cause injury or death. Only your dealer or authorized tire service center should mount or dismount the tires. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care { Warning Mixing tires of different sizes, brands, or types may cause loss of control of the vehicle, resulting in a crash or other vehicle damage. Use the correct size, brand, and type of tires on all wheels. { Warning Using bias-ply tires on the vehicle may cause the wheel rim flanges to develop cracks after many miles of driving. A tire and/or wheel could fail suddenly and cause a crash. Use only radial-ply tires with the wheels on the vehicle. Winter tires with the same speed rating as the original equipment tires may not be available for H, V, W, Y and ZR speed rated tires. Never exceed the winter tires’ maximum speed capability when using winter tires with a lower speed rating. If the vehicle tires must be replaced with a tire that does not have a TPC Spec number, make sure they are the same size, load range, speed rating, and construction (radial) as the original tires. Vehicles that have a tire pressure monitoring system could give an inaccurate low-pressure warning if non-TPC Spec rated tires are installed. See Tire Pressure Monitor System 0 279. The Tire and Loading Information label indicates the original equipment tires on the vehicle. See Vehicle Load Limits 0 172 for the label location and more information about the Tire and Loading Information label. 287 Different Size Tires and Wheels If wheels or tires are installed that are a different size than the original equipment wheels and tires, vehicle performance, including its braking, ride and handling characteristics, stability, and resistance to rollover may be affected. If the vehicle has electronic systems such as antilock brakes, rollover airbags, traction control, electronic stability control, or All-Wheel Drive, the performance of these systems can also be affected. { Warning If different sized wheels are used, there may not be an acceptable level of performance and safety if tires not recommended for those wheels are selected. This increases the chance of a crash and serious injury. Only use GM specific wheel and tire systems (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 288 Vehicle Care Warning (Continued) developed for the vehicle, and have them properly installed by a GM certified technician. See Buying New Tires 0 286 and Accessories and Modifications 0 230. Uniform Tire Quality Grading The following information relates to the system developed by the United States National Highway Traffic Safety Administration (NHTSA), which grades tires by treadwear, traction, and temperature performance. This applies only to vehicles sold in the United States. The grades are molded on the sidewalls of most passenger car tires. The Uniform Tire Quality Grading (UTQG) system does not apply to deep tread, winter tires, compact spare tires, tires with nominal rim diameters of 10 to 12 inches (25 to 30 cm), or to some limited-production tires. While the tires available on General Motors passenger cars and light trucks may vary with respect to these grades, they must also conform to federal safety requirements and additional General Motors Tire Performance Criteria (TPC) standards. Quality grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width. For example: Treadwear 200 Traction AA Temperature A All Passenger Car Tires Must Conform to Federal Safety Requirements In Addition To These Grades. Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1½) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices and differences in road characteristics and climate. Traction The traction grades, from highest to lowest, are AA, A, B, and C. Those grades represent the tire's ability to stop on wet pavement as measured under controlled conditions on Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Warning: The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning, or peak traction characteristics. Temperature The temperature grades are A (the highest), B, and C, representing the tire's resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. Warning: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. Wheel Alignment and Tire Balance The tires and wheels were aligned and balanced at the factory to provide the longest tire life and best overall performance. Adjustments to wheel alignment and tire balancing are not necessary on a regular basis. Consider an alignment check if there is unusual tire wear or the 289 vehicle is significantly pulling to one side or the other. Some slight pull to the left or right, depending on the crown of the road and/or other road surface variations such as troughs or ruts, is normal. If the vehicle is vibrating when driving on a smooth road, the tires and wheels may need to be rebalanced. See your dealer for proper diagnosis. Wheel Replacement Replace any wheel that is bent, cracked, or badly rusted or corroded. If wheel nuts keep coming loose, the wheel, wheel bolts, and wheel nuts should be replaced. If the wheel leaks air, replace it. Some aluminum wheels can be repaired. See your dealer if any of these conditions exist. Your dealer will know the kind of wheel that is needed. Each new wheel should have the same load-carrying capacity, diameter, width, offset, and be mounted the same way as the one it replaces. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 290 Vehicle Care Replace wheels, wheel bolts, wheel nuts, or Tire Pressure Monitor System (TPMS) sensors with new GM original equipment parts. { Warning Using the wrong replacement wheels, wheel bolts, or wheel nuts can be dangerous. It could affect the braking and handling of the vehicle. Tires can lose air, and cause loss of control, causing a crash. Always use the correct wheel, wheel bolts, and wheel nuts for replacement. Caution The wrong wheel can also cause problems with bearing life, brake cooling, speedometer or odometer calibration, headlamp aim, bumper height, vehicle ground clearance, and tire or tire chain clearance to the body and chassis. Used Replacement Wheels { Warning Replacing a wheel with a used one is dangerous. How it has been used or how far it has been driven may be unknown. It could fail suddenly and cause a crash. When replacing wheels, use a new GM original equipment wheel. Tire Chains { Warning Tire chains used on a vehicle without the proper amount of clearance can cause damage to the brakes, suspension, or other vehicle parts. The area damaged by the tire chains could cause you to lose control of the vehicle and you or others may be injured in a crash. To help avoid damage to (Continued) Warning (Continued) the vehicle, drive slowly, readjust, or remove the device if it is contacting the vehicle. Do not spin the vehicle's tires. Follow the manufacturer's instructions. Caution Use tire chains only where legal and only when necessary. Use chains that are the proper size for the tires. Install them on the tires of the rear axle. Do not use chains on the tires of the front axle. Tighten them as tightly as possible with the ends securely fastened. Drive slowly and follow the chain manufacturer's instructions. If the chains contact the vehicle, stop and retighten them. If the contact continues, slow down until it stops. Driving (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Caution (Continued) too fast or spinning the wheels with chains on will damage the vehicle. For Cutaway models with LT245/ 75R16 or LT225/75R16 size single or dual rear tires, use Low Profile Z-Chain or SAE Class S cables. For Cargo or Passenger models with LT225/75R16 or LT245/75R16 size tires, use Low Profile Z-Chain cables. SAE Class S chains are not recommended. If the vehicle has dual rear tires, do not use individual tire chains. Use tire chains that fit across both dual tires. If a Tire Goes Flat It is unusual for a tire to blow out while driving, especially if the tires are maintained properly. See Tires 0 270. If air goes out of a tire, it is much more likely to leak out slowly. But if there ever is a blowout, here are a few tips about what to expect and what to do: If a front tire fails, the flat tire creates a drag that pulls the vehicle toward that side. Take your foot off the accelerator pedal and grip the steering wheel firmly. Steer to maintain lane position, and then gently brake to a stop, well off the road, if possible. A rear blowout, particularly on a curve, acts much like a skid and may require the same correction as used in a skid. Stop pressing the accelerator pedal and steer to straighten the vehicle. It may be very bumpy and noisy. Gently brake to a stop, well off the road, if possible. { Warning Driving on a flat tire will cause permanent damage to the tire. Re-inflating a tire after it has been driven on while severely (Continued) 291 Warning (Continued) underinflated or flat may cause a blowout and a serious crash. Never attempt to re-inflate a tire that has been driven on while severely underinflated or flat. Have your dealer or an authorized tire service center repair or replace the flat tire as soon as possible. { Warning Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. If a jack is provided with the vehicle, it is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack is provided with the vehicle, only use it for changing a flat tire. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 292 Vehicle Care If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place, well off the road, if possible. Turn on the hazard warning flashers. See Hazard Warning Flashers 0 128. { Warning Changing a tire can be dangerous. The vehicle can slip off the jack and roll over or fall causing injury or death. Find a level place to change the tire. To help prevent the vehicle from moving: Warning (Continued) 5. Place wheel blocks, if equipped, on both sides of the tire at the opposite corner of the tire being changed. Tire Changing Removing the Spare Tire and Tools Equipment needed for a cargo van or a passenger van is in the passenger side rear corner of the vehicle. When the vehicle has a flat tire (2), use the following example as a guide to assist in the placement of the wheel blocks (1), if equipped. 1. Set the parking brake firmly. 2. Put an automatic transmission in P (Park) or a manual transmission in 1 (First) or R (Reverse). 3. Turn off the engine and do not restart while the vehicle is raised. 4. Do not allow passengers to remain in the vehicle. (Continued) 1. Wheel Block (If Equipped) 2. Flat Tire The following information explains how to repair or change a tire. Remove the retaining wing bolt and lift it off of the mounting bracket. Equipment needed for a 15-passenger seating arrangement is secured on the rear floor on the passenger side of the vehicle. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care To lower the spare tire from the vehicle: Remove the retaining wing bolt and lift it out of the mounting bracket to access the equipment. The tools you will be using include: 1. 2. 3. 4. 5. Jack Hoist Handle Extension(s) Wheel Wrench Jack Handle The spare tire is mounted in the rear underbody of the vehicle. Use the hoist handle, extension(s), and the wheel wrench to remove the underbody-mounted spare tire. 1. 2. 3. 4. 5. 6. Spare Tire Tire/Wheel Retainer Hoist Cable Hoist Assembly Hoist Shaft Hoist Handle and Extension(s) 7. Wheel Wrench 293 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 294 Vehicle Care 5. Pull the spare tire out from under the vehicle. The spare tire is a full-size tire, like the other tires on the vehicle. 1. Assemble the wheel wrench (7) to the hoist handle and the extension(s) (6). 7. Put the spare tire near the flat tire. 2. Open the passenger side rear door. 3. Insert the chisel end of the hoist handle, on an angle, through the hole in the rear floor panel above the bumper. 8. Close the passenger side rear door. 6. Tilt the tire toward the vehicle with some slack in the cable to access the tire/wheel retainer. Removing the Flat Tire and Installing the Spare Tire If the vehicle has plastic wheel nut caps, loosen them by turning the wheel wrench counterclockwise. The wheel nut caps are designed to remain with the center cap. Remove the center cap. Be sure the hoist handle connects to the hoist shaft. The chiseled end of the hoist handle is used to lower the spare tire. 4. Turn the wheel wrench counterclockwise to lower the spare tire to the ground. Continue to turn the wheel wrench until the spare tire can be pulled out from under the vehicle. For a vehicle that was completed from a cab and chassis, refer to the information from the body supplier/installer. Tilt the retainer and pull it through the center of the wheel along with the cable and spring. If the wheel has a smooth center piece, place the chisel end of the wheel wrench in the slot on the wheel and gently pry it out. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Front Flat: Assemble the jack (1) together with the jack handle (5), one or two extension(s) (3), and the wheel wrench (4). Rear Flat: Assemble the jack (1) together with the jack handle (5), two extensions (3), and the wheel wrench (4). 1. 2. 3. 4. 5. Front Position Jack Hoist Handle Extension(s) Wheel Wrench Jack Handle 1. Do a safety check before proceeding. See If a Tire Goes Flat 0 291. 2. Loosen all the wheel nuts with the wheel wrench. Do not remove them yet. 3. Assemble the jack and tools: Front Position Rear Position 295 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 296 Vehicle Care absorber bracket in order to avoid any interference with the exhaust pipe (2). off the ground so there is enough room for the spare tire to fit. { Warning Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack. Rear Alternative Position (Diesel Vehicles) 4. Position the jack under the vehicle, as shown. The front position jacking point is on the frame. The rear position jacking point is on the rear axle. If the exhaust system interferes with the jack location in the rear axle, such as in Diesel vehicles, place the jack (1) on the rear axle between the axle housing and the shock { Warning Raising the vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle. 5. Turn the wheel wrench clockwise to raise the vehicle. Raise the vehicle far enough 6. Remove all the wheel nuts. 7. Take the flat tire off of the mounting surface. { Warning Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause a crash. When (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Warning (Continued) changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, a cloth or a paper towel can be used; however, use a scraper or wire brush later to remove all rust or dirt. { Warning Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle's wheel could fall off, causing a crash. 297 10. Turn the jack handle counterclockwise to lower the vehicle. Lower the jack completely. { Warning Wheel nuts that are not tight can work loose. If all the nuts on a wheel come off, the wheel can come off the vehicle, causing a crash. All wheel nuts must be properly tightened. Follow the rules in this section to be sure they are. { Warning 8. Remove any rust or dirt from the wheel bolts, mounting surfaces, and spare wheel. 9. Put the wheel nuts back on with the rounded end of the nuts toward the wheel. Tighten each wheel nut by hand until the wheel is held against the hub. If wheel studs are damaged, they can break. If all the studs on a wheel broke, the wheel could come off and cause a crash. If any stud is damaged because of a loose-running wheel, it could be that all of the studs are damaged. To be sure, replace all (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 298 Vehicle Care Warning (Continued) Warning (Continued) studs on the wheel. If the stud holes in a wheel have become larger, the wheel could collapse in operation. Replace any wheel if its stud holes have become larger or distorted in any way. Inspect hubs and hub‐piloted wheels for damage. Because of loose running wheels, piloting pad damage may occur and require replacement of the entire hub, for proper centering of the wheels. When replacing studs, hubs, wheel nuts or wheels, be sure to use GM original equipment parts. to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications 0 332 for original equipment wheel nut torque specifications. { Warning Wheel nuts that are improperly or incorrectly tightened can cause the wheels to become loose or come off. The wheel nuts should be tightened with a torque wrench (Continued) Caution Improperly tightened wheel nuts can lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications 0 332 for the wheel nut torque specification. 11. Use the wheel wrench to tighten the nuts firmly. Turn the wheel wrench clockwise and in a crisscross sequence, as shown. 12. Put the wheel cover or the center cap and plastic wheel nut caps back on. Remove any wheel blocks. Have a technician check the wheel nut tightness of all wheels with a torque wrench after the first 160 km (100 mi) and then 1 600 km (1,000 mi) after that. Repeat this service whenever a tire is removed or Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care serviced. See Capacities and Specifications 0 332 for more information. Storing a Flat or Spare Tire and Tools { Warning Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place. { Warning Failure to follow these tire storage instructions carefully could result in personal injury or property damage if the hoist cable fails or if the tire comes loose. Make sure the tire is stored securely before driving. 299 Caution The tire hoist can be damaged if there is no tension on the cable when using it. To have the necessary tension, the spare or road tire and wheel assembly must be installed on the tire hoist to use it. { Warning An improperly stored spare tire could come loose and cause a crash. To avoid personal injury or property damage, always store the spare tire when the vehicle is parked on a level surface. Store the tire under the rear of the vehicle in the spare tire carrier. 1. 2. 3. 4. 5. 6. Spare Tire Tire/Wheel Retainer Hoist Cable Hoist Assembly Hoist Shaft Hoist Handle and Extension(s) 7. Wheel Wrench 1. Put the tire on the ground at the rear of the vehicle with the valve stem pointed down, and to the rear. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 300 Vehicle Care 2. Pull the cable and spring through the center of the wheel. Tilt the wheel retainer plate down and through the center wheel. Make sure the retainer is fully seated across the underside of the wheel. Caution (Continued) and could damage the system. Use only the tools supplied with the hoist mechanism. 5. Insert the chisel end of the hoist handle, on an angle, through the hole in the rear floor panel above the bumper and onto the hoist shaft. Do not use the chiseled end of the wheel wrench. 3. Assemble the wheel wrench (7) to the hoist handle and the extension(s) (6). 4. Open the passenger side rear door. Caution Use of an air wrench or other power tools with the hoist mechanism is not recommended (Continued) 6. Raise the tire part way upward. Make sure the retainer is seated in the wheel opening. 7. Raise the tire fully against the underside of the vehicle by turning the wheel wrench clockwise until you hear two clicks or feel it skip twice. You cannot overtighten the cable. 8. Make sure the tire is stored securely. Push, pull (1), and then try to turn (2) the tire. If the tire moves, use the wheel wrench to tighten the cable. Two clicks mean the tire is up all the way. Repeat this tightness check procedure when checking the spare tire pressure according to the scheduled maintenance information or any time the spare tire is handled due to service of other components. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 301 After installing the spare tire on the vehicle, stop as soon as possible and check that the spare is correctly inflated. The spare tire is made to perform well at speeds up to 112 km/h (70 mph) at the recommended inflation pressure, so you can finish your trip. Correctly Stored Incorrectly Stored Have the damaged or flat road tire repaired or replaced back onto the vehicle, as soon as possible, so the spare tire will be available in case it is needed again. 9. Return the jacking equipment to the proper location. Secure the items and replace the jack cover. Do not mix tires and wheels of different sizes, because they will not fit. Keep the spare tire and its wheel together. Full-Size Spare Tire If this vehicle came with a full-size spare tire, it was fully inflated when new, however, it can lose air over time. Check the inflation pressure regularly. See Tire Pressure 0 278 and Vehicle Load Limits 0 172. For instructions on how to remove, install, or store a spare tire, see Tire Changing 0 292. If this vehicle has a spare tire that does not match the original road tires and wheels in size and type, do not include the spare in the tire rotation. If equipped with a temporary use full-size spare tire, it is indicated on the tire sidewall. See Tire Sidewall Labeling 0 272. The spare tire should not be driven on over 112 km/h (70 mph), or 88 km/h Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 302 Vehicle Care (55 mph) when pulling a trailer, at the proper inflation pressure. Repair and replace the road tire as soon as it is convenient, and stow the spare tire for future use. Jump Starting Jump Starting - North America For more information about the vehicle battery, see Battery - North America 0 253. If the vehicle battery has run down, you may want to use another vehicle and some jumper cables to start your vehicle. Be sure to use the following steps to do it safely. { Warning WARNING: Battery posts, terminals, and related accessories contain lead and lead compounds, chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Batteries also contain other chemicals known to the State of California to cause cancer. WASH HANDS AFTER (Continued) Warning (Continued) HANDLING. For more information go to www.P65Warnings.ca.gov/ passenger-vehicle. See California Proposition 65 Warning 0 229 and the back cover. { Warning Batteries can hurt you. They can be dangerous because: . They contain acid that can burn you. . They contain gas that can explode or ignite. . They contain enough electricity to burn you. If you do not follow these steps exactly, some or all of these things can hurt you. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Caution Ignoring these steps could result in costly damage to the vehicle that would not be covered by the vehicle warranty. Trying to start the vehicle by pushing or pulling it will not work, and it could damage the vehicle. 1. Check the other vehicle. It must have a 12-volt battery with a negative ground system. ground connection you do not want. You would not be able to start your vehicle, and the bad grounding could damage the electrical systems. To avoid the possibility of the vehicles rolling, set the parking brake firmly on both vehicles involved in the jump start procedure. Put an automatic transmission in P (Park) or a manual transmission in Neutral before setting the parking brake. 303 cigarette lighter or the accessory power outlet. Turn off the radio and all lamps that are not needed. This will avoid sparks and help save both batteries. And it could save the radio! 4. Open the hoods and locate the positive (+) and negative (−) terminal locations of the other vehicle. On your van, use the unpainted radio antenna bracket as a remote negative (−) terminal. Caution Caution { Warning If the other vehicle does not have a 12-volt system with a negative ground, both vehicles can be damaged. Only use a vehicle that has a 12-volt system with a negative ground for jump starting. If any accessories are left on or plugged in during the jump starting procedure, they could be damaged. The repairs would not be covered by the vehicle warranty. Whenever possible, turn off or unplug all accessories on either vehicle when jump starting. Using a match near a battery can cause battery gas to explode. People have been hurt doing this, and some have been blinded. Use a flashlight if you need more light. 2. Get the vehicles close enough so the jumper cables can reach, but be sure the vehicles are not touching each other. If they are, it could cause a 3. Turn the ignition off on both vehicles. Unplug unnecessary accessories plugged into the Battery fluid contains acid that can burn you. Do not get it on you. If you accidentally get it in (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 304 Vehicle Care Warning (Continued) your eyes or on your skin, flush the place with water and get medical help immediately. { Warning Fans or other moving engine parts can injure you badly. Keep your hands away from moving parts once the engine is running. On your van, use the unpainted radio antenna bracket as a remote negative (−) terminal. Do not connect positive (+) to negative (−) or you will get a short that would damage the battery and maybe other parts too. And do not connect the negative (−) cable to the negative (−) terminal on the dead battery because this can cause sparks. 7. Now connect the black negative (−) cable to the negative (−) terminal of the good battery. Use a remote negative (−) terminal if the vehicle has one. Do not let the other end touch anything until the next step. The other end of the negative (−) cable does not go to the dead battery. It goes to a heavy, unpainted metal engine part or to a remote negative (−) terminal on the vehicle with the dead battery. On your van, use the unpainted radio antenna bracket as a remote negative (−) terminal. 5. Check that the jumper cables do not have loose or missing insulation. If they do, you could get a shock. The vehicles could be damaged too. Before you connect the cables, here are some basic things you should know. Positive (+) will go to positive (+) or to a remote positive (+) terminal if the vehicle has one. Negative (−) will go to an unpainted metal part or to a remote negative (−) terminal if the vehicle has one. terminal if the vehicle has one. Do not let the other end touch metal. Connect it to the positive (+) terminal of the good battery. Use a remote positive (+) terminal if the vehicle has one. 6. Connect the red positive (+) cable to the positive (+) terminal of the dead battery. Use a remote positive (+) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care 8. Connect the other end of the negative (−) cable to the negative (−) terminal location on the vehicle with the dead battery. On your van, use the unpainted radio antenna bracket as a remote negative (−) terminal. 305 Caution (Continued) Caution (Continued) out of the way before clamping the negative jumper cable to the fixed antenna bracket. Avoid touching the negative cable clamp to the air conditioning line. Failure to do either of these could damage the vehicle. The repairs would not be covered by the vehicle warranty. vehicle. The repairs would not be covered by the vehicle warranty. Always connect and remove the jumper cables in the correct order, making sure that the cables do not touch each other or other metal. 9. Now start the vehicle with the good battery and run the engine for a while. 10. Try to start the vehicle that had the dead battery. If it will not start after a few tries, it probably needs service. Caution Caution The vehicle uses the unpainted radio antenna bracket as a remote negative (-) terminal. Move the antenna coaxial cable (Continued) If the jumper cables are connected or removed in the wrong order, electrical shorting may occur and damage the (Continued) Jumper Cable Removal Reverse the sequence exactly when removing the jumper cables. After starting the disabled vehicle and removing the jumper cables, allow it to idle for several minutes. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 306 Vehicle Care Towing the Vehicle Front Attachment Points Caution Incorrectly towing a disabled vehicle may cause damage. The damage would not be covered by the vehicle warranty. Do not lash or hook to suspension components. Use the proper straps around the tires to secure the vehicle. Do not drag a locked wheel/tire while loading the vehicle. Do not use a sling type lift to tow the vehicle. This could damage the vehicle. GM recommends a flatbed tow truck to transport a disabled vehicle. Use ramps to help reduce approach angles, if necessary. A towed vehicle should have its drive wheels off the ground. Contact Roadside Assistance or a professional towing service if the disabled vehicle must be towed. The vehicle is equipped with specific attachment points to be used to pull the vehicle onto a flatbed car carrier from a flat road surface. Do not use these attachment points to pull the vehicle from snow, mud or sand. Recreational Vehicle Towing Recreational vehicle towing means towing the vehicle behind another vehicle, such as behind a motor home. The two most common types of recreational vehicle towing are known as dinghy towing and dolly towing. Dinghy towing is towing the vehicle with all four wheels on the ground. Dolly towing is towing the vehicle with two wheels on the ground and two wheels up on a device known as a dolly. Here are some important things to consider before recreational vehicle towing: . Before towing the vehicle, become familiar with the local laws that apply to recreational vehicle towing. These laws may vary by region. . What is the towing capacity of the towing vehicle? Be sure to read the tow vehicle manufacturer's recommendations. . What is the distance that will be traveled? Some vehicles have restrictions on how far and how long they can tow. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care . . Is the proper towing equipment going to be used? See your dealer or trailering professional for additional advice and equipment recommendations. Dinghy Towing 307 Dolly Towing Rear Towing (Rear Wheels Off the Ground) Is the vehicle ready to be towed? Just as preparing the vehicle for a long trip, make sure the vehicle is prepared to be towed. Caution Use of a shield mounted in front of the vehicle grille could restrict airflow and cause damage to the transmission. The repairs would not be covered by the vehicle warranty. If using a shield, only use one that attaches to the towing vehicle. Caution If the vehicle is towed with all four wheels on the ground, the drivetrain components could be damaged. The repairs would not be covered by the vehicle warranty. Do not tow the vehicle with all four wheels on the ground. The vehicle should not be towed with all four wheels on the ground. To tow the vehicle from the rear: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions. 2. Drive the rear wheels onto the dolly. 3. Firmly set the parking brake. See Parking Brake 0 191. 4. Put the transmission in P (Park). Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 308 Vehicle Care 5. Secure the vehicle to the dolly following the manufacturer's instructions. 6. Use an adequate clamping device designed for towing to ensure that the front wheels are locked into the straight position. 7. Turn the ignition to off. If the tow vehicle will not be started or driven for six weeks or more, remove the battery cable from the negative terminal (post) of the battery to prevent the battery from draining while towing. Appearance Care Exterior Care Locks Locks are lubricated at the factory. Use a de-icing agent only when absolutely necessary, and have the locks greased after using. See Recommended Fluids and Lubricants 0 327. Washing the Vehicle To preserve the vehicle's finish, wash it often and out of direct sunlight. Caution Do not use petroleum-based, acidic, or abrasive cleaning agents as they can damage the vehicle's paint, metal, or plastic parts. If damage occurs, it would not be covered by the vehicle warranty. Approved cleaning products can be obtained from (Continued) Caution (Continued) your dealer. Follow all manufacturer directions regarding correct product usage, necessary safety precautions, and appropriate disposal of any vehicle care product. Caution Avoid using high-pressure washes closer than 30 cm (12 in) to the surface of the vehicle. Use of power washers exceeding 8,274 kPa (1,200 psi) can result in damage or removal of paint and decals. Caution Do not power wash any component under the hood that has this e symbol. (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Caution (Continued) This could cause damage that would not be covered by the vehicle warranty. If using an automatic car wash, follow the car wash instructions. The windshield wiper and rear window wiper, if equipped, must be off. Remove any accessories that may be damaged or interfere with the car wash equipment. Rinse the vehicle well, before washing and after, to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. Finish Care Application of aftermarket clearcoat sealant/wax materials is not recommended. If painted surfaces are damaged, see your dealer to have the damage assessed and repaired. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Occasional hand waxing or mild polishing should be done to remove residue from the paint finish. See your dealer for approved cleaning products. Do not apply waxes or polishes to uncoated plastic, vinyl, rubber, decals, simulated wood, or flat paint as damage can occur. 309 Caution Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/ clearcoat paint finish on the vehicle. To keep the paint finish looking new, keep the vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Moldings Caution Failure to clean and protect the bright metal moldings can result in a hazy white finish or pitting. This damage would not be covered by the vehicle warranty. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 310 Vehicle Care The bright metal moldings on the vehicle are aluminum, chrome, or stainless steel. To prevent damage always follow these cleaning instructions: . Be sure the molding is cool to the touch before applying any cleaning solution. . Use only approved cleaning solutions for aluminum, chrome, or stainless steel. Some cleaners are highly acidic or contain alkaline substances and can damage the moldings. . Always dilute a concentrated cleaner according to the manufacturer’s instructions. . Do not use cleaners that are not intended for automotive use. . Use a nonabrasive wax on the vehicle after washing to protect and extend the molding finish. Cleaning Exterior Lamps/ Lenses, Emblems, Decals, and Stripes Use only lukewarm or cold water, a soft cloth, and a car washing soap to clean exterior lamps, lenses, emblems, decals, and stripes. Follow instructions under "Washing the Vehicle" previously in this section. . Aftermarket appearance caps or covers while the lamps are illuminated, due to excessive heat generated. Caution Failure to clean lamps properly can cause damage to the lamp cover that would not be covered by the vehicle warranty. Lamp covers are made of plastic, and some have a UV protective coating. Do not clean or wipe them while they are dry. Do not use any of the following on lamp covers: . Abrasive or caustic agents. . Washer fluids and other cleaning agents in higher concentrations than suggested by the manufacturer. . Solvents, alcohols, fuels, or other harsh cleaners. . Ice scrapers or other hard items. Caution Using wax on low gloss black finish stripes can increase the gloss level and create a non-uniform finish. Clean low gloss stripes with soap and water only. Air Intakes Clear debris from the air intakes, between the hood and windshield when washing the vehicle. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean rubber blades using a lint-free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Damage can be caused by extreme dusty conditions, sand, salt, heat, sun, snow, and ice. can be removed by rubbing with a clean cloth. See Recommended Fluids and Lubricants 0 327. Tires Use a stiff brush with tire cleaner to clean the tires. Caution Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/ or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle. Weatherstrips Wheels and Wheel Trim Apply weatherstrip lubricant on weatherstrips to make them last longer, seal better, and not stick or squeak. Lubricate weatherstrips at least once a year. Hot, dry climates may require more frequent application. Black marks from rubber material on painted surfaces Use a soft, clean cloth with mild soap and water to clean the wheels. After rinsing thoroughly with clean water, dry with a soft, clean towel. A wax may then be applied. 311 Caution Chrome wheels and chrome wheel trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium chloride or calcium chloride. These are used on roads for conditions such as dust and ice. Always wash the chrome with soap and water after exposure. Caution To avoid surface damage on wheels and wheel trim, do not use strong soaps, chemicals, abrasive polishes, cleaners, or brushes. Use only GM approved cleaners. Do not drive the vehicle through an automatic car wash that uses silicon carbide tire/wheel cleaning brushes. (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 312 Vehicle Care Caution (Continued) Damage could occur and the repairs would not be covered by the vehicle warranty. Brake System Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect drum brake linings/shoes for wear or cracks. Inspect all other brake parts. Steering, Suspension, and Chassis Components Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear at least once a year. Inspect power steering for proper attachment, connections, binding, leaks, cracks, chafing, etc. Visually check constant velocity joint boots and axle seals for leaks. Lubricate the upper and lower control arm ball joints, at least every other engine oil change. Lubricate the tie rod ball joints, idler arm pivot shaft bearings, idler arm socket, and pitman arm socket, at least every other engine oil change. Caution Lubrication of applicable steering/ suspension points should not be done unless the temperature is −12 °C (10 °F) or higher, or damage could result. Underbody Maintenance At least twice a year, spring and fall, use plain water to flush dirt and debris from the vehicle's underbody. Your dealer or an underbody car washing system can do this. If not removed, rust and corrosion can develop. Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the fluid. Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. Body Component Lubrication Sheet Metal Damage Lubricate all key lock cylinders, hood hinges, liftgate hinges, and the fuel door hinge unless the components are plastic. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Finish Damage Quickly repair minor chips and scratches with touch-up materials available from your dealer to avoid corrosion. Larger areas of finish damage can be corrected in your dealer's body and paint shop. Chemical Paint Spotting Airborne pollutants can fall upon and attack painted vehicle surfaces causing blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. See “Finish Care” previously in this section. Interior Care To prevent dirt particle abrasions, regularly clean the vehicle's interior. Immediately remove any soils. Newspapers or dark garments can transfer color to the vehicle’s interior. Use a soft bristle brush to remove dust from knobs and crevices on the instrument cluster. Using a mild soap solution, immediately remove hand lotions, sunscreen, and insect repellent from all interior surfaces or permanent damage may result. Use cleaners specifically designed for the surfaces being cleaned to prevent permanent damage. Apply all cleaners directly to the cleaning cloth. Do not spray cleaners on any switches or controls. Remove cleaners quickly. Before using cleaners, read and follow all safety instructions on the label. While cleaning the interior, open the doors and windows to get proper ventilation. To prevent damage, do not clean the interior using the following cleaners or techniques: . Never use a razor or any other sharp object to remove soil from any interior surface. . Never use a brush with stiff bristles. . Never rub any surface aggressively or with too much pressure. 313 . Do not use laundry detergents or dishwashing soaps with degreasers. For liquid cleaners, use approximately 20 drops per 3.8 L (1 gal) of water. A concentrated soap solution will create streaks and attract dirt. Do not use solutions that contain strong or caustic soap. . Do not heavily saturate the upholstery when cleaning. . Do not use solvents or cleaners containing solvents. Interior Glass To clean, use a terry cloth fabric dampened with water. Wipe droplets left behind with a clean dry cloth. If necessary, use a commercial glass cleaner after cleaning with plain water. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 314 Vehicle Care Caution To prevent scratching, never use abrasive cleaners on automotive glass. Abrasive cleaners or aggressive cleaning may damage the rear window defogger. Cleaning the windshield with water during the first three to six months of ownership will reduce tendency to fog. Speaker Covers Vacuum around a speaker cover gently, so that the speaker will not be damaged. Clean spots with water and mild soap. Coated Moldings Coated moldings should be cleaned. . When lightly soiled, wipe with a sponge or soft, lint-free cloth dampened with water. . When heavily soiled, use warm soapy water. Fabric/Carpet/Suede Start by vacuuming the surface using a soft brush attachment. If a rotating vacuum brush attachment is being used, only use it on the floor carpet. Before cleaning, gently remove as much of the soil as possible: . Gently blot liquids with a paper towel. Continue blotting until no more soil can be removed. . For solid soils, remove as much as possible prior to vacuuming. To clean: 1. Saturate a clean, lint-free colorfast cloth with water. Microfiber cloth is recommended to prevent lint transfer to the fabric or carpet. 2. Remove excess moisture by gently wringing until water does not drip from the cleaning cloth. 3. Start on the outside edge of the soil and gently rub toward the center. Fold the cleaning cloth to a clean area frequently to prevent forcing the soil in to the fabric. 4. Continue gently rubbing the soiled area until there is no longer any color transfer from the soil to the cleaning cloth. 5. If the soil is not completely removed, use a mild soap solution followed only by plain water. If the soil is not completely removed, it may be necessary to use a commercial upholstery cleaner or spot lifter. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If ring formation occurs, clean the entire fabric or carpet. After cleaning, use a paper towel to blot excess moisture. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Vehicle Care Cleaning High Gloss Surfaces and Vehicle Information and Radio Displays Use a microfiber cloth on high gloss surfaces or vehicle displays. First, use a soft bristle brush to remove dirt that can scratch the surface. Then gently clean by rubbing with a microfiber cloth. Never use window cleaners or solvents. Periodically hand wash the microfiber cloth separately, using mild soap. Do not use bleach or fabric softener. Rinse thoroughly and air dry before next use. Caution Do not attach a device with a suction cup to the display. This may cause damage and would not be covered by the vehicle warranty. Instrument Panel, Leather, Vinyl, Other Plastic Surfaces, Low Gloss Paint Surfaces, and Natural Open Pore Wood Surfaces Use a soft microfiber cloth dampened with water to remove dust and loose dirt. For a more thorough cleaning, use a soft microfiber cloth dampened with a mild soap solution. 315 Caution (Continued) the appearance and feel of leather or soft trim, and are not recommended. Do not use cleaners that increase gloss, especially on the instrument panel. Reflected glare can decrease visibility through the windshield under certain conditions. Caution Caution Soaking or saturating leather, especially perforated leather, as well as other interior surfaces, may cause permanent damage. Wipe excess moisture from these surfaces after cleaning and allow them to dry naturally. Never use heat, steam, or spot removers. Do not use cleaners that contain silicone or wax-based products. Cleaners containing these solvents can permanently change (Continued) Use of air fresheners may cause permanent damage to plastics and painted surfaces. If an air freshener comes in contact with any plastic or painted surface in the vehicle, blot immediately and clean with a soft cloth dampened with a mild soap solution. Damage caused by air fresheners would not be covered by the vehicle warranty. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 316 Vehicle Care Cargo Cover and Convenience Net If equipped, wash with warm water and mild detergent. Do not use chlorine bleach. Rinse with cold water, and then dry completely. Care of Seat Belts Keep belts clean and dry. { Warning Do not bleach or dye seat belt webbing. It may severely weaken the webbing. In a crash, they might not be able to provide adequate protection. Clean and rinse seat belt webbing only with mild soap and lukewarm water. Allow the webbing to dry. Floor Mats { Warning If a floor mat is the wrong size or is not properly installed, it can interfere with the pedals. Interference with the pedals can cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the pedals. Use the following guidelines for proper floor mat usage. . The original equipment floor mats were designed for the vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the pedals. Always check that the floor mats do not interfere with the pedals. . Use the floor mat with the correct side up. Do not turn it over. . Do not place anything on top of the driver side floor mat. . Use only a single floor mat on the driver side. . Do not place one floor mat on top of another. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Service and Maintenance Service and Maintenance General Information General Information . . . . . . . . . . 317 Maintenance Schedule Maintenance Schedule . . . . . . . 319 Special Application Services Special Application Services . . . . . . . . . . . . . . . . . . . . 324 Additional Maintenance and Care Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . 324 Recommended Fluids, Lubricants, and Parts Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 327 Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . 329 Maintenance Records Maintenance Records . . . . . . . . 330 General Information This maintenance section applies to vehicles with a gasoline engine. For diesel engine vehicles, see "Maintenance Schedule" in the Duramax diesel supplement. Your vehicle is an important investment. This section describes the required maintenance for the vehicle. Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance. It may also help to maintain the value of the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up-to-date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs. 317 Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades. Caution Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition. Do not have chemical flushes that are not approved by GM performed on the vehicle. The use of flushes, solvents, cleaners, or lubricants that are not (Continued) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 318 Service and Maintenance Caution (Continued) approved by GM could damage the vehicle, requiring expensive repairs that are not covered by the vehicle warranty. The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions. Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits 0 172. . Are driven on reasonable road surfaces within legal driving limits. . Use the recommended fuel. See Recommended Fuel 0 206. Refer to the information in the Maintenance Schedule Additional Required Services - Normal chart. The Additional Required Services Severe are for vehicles that are: . Mainly driven in heavy city traffic in hot weather . Mainly driven in hilly or mountainous terrain . Frequently towing a trailer . Used for high speed or competitive driving . Used for taxi, police, or delivery service Refer to the information in the Maintenance Schedule Additional Required Services - Severe chart. { Warning Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work 0 230. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Service and Maintenance Maintenance Schedule Owner Checks and Services At Each Fuel Stop . Check the engine oil level. See Engine Oil 0 235. Once a Month . Check the tire inflation pressures, including the spare. See Tire Pressure 0 278. . Inspect the tires for wear. See Tire Inspection 0 283. . Check the windshield washer fluid level. See Washer Fluid 0 250. Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system may not indicate the need for vehicle service for up to a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System 0 237. Power Take Off (PTO) and Extended Idle Use When the vehicle is used with the PTO equipment or used in a way that requires extended idle time, one hour of use shall be deemed the same as 53 km (33 mi). See Driver Information Center (DIC) 0 114 for hourmeter. Air Conditioning Desiccant (Replace Every Seven Years) The air conditioning system requires maintenance every seven years. This service requires replacement of the desiccant to help the longevity and efficient operation of the air conditioning system. This service can be complex. See your dealer. 319 Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation 0 283. . Check engine oil level and oil life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil 0 235 and Engine Oil Life System 0 237. . Check engine coolant level. See Cooling System 0 244. . Check windshield washer fluid level. See Washer Fluid 0 250. . Check tire inflation pressures, including the spare. See Tire Pressure 0 278. . Inspect tire wear. See Tire Inspection 0 283. . Visually check for fluid leaks. . Inspect engine air cleaner filter. See Engine Air Cleaner/Filter 0 242. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 320 Service and Maintenance . Inspect brake system. See Exterior Care 0 308. . Visually inspect fuel system for damage or leaks. . Visually inspect steering, suspension, and chassis components for damage, including cracks or tears in the rubber boots, loose or missing parts, or signs of wear at least once a year. See Exterior Care 0 308. . Visually inspect exhaust system and nearby heat shields for loose or damaged parts. . Lubricate body components. See Exterior Care 0 308. . Check starter switch. See Starter Switch Check 0 256. Inspect power steering for proper attachment, connections, binding, leaks, cracks, chafing, etc. . Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check 0 256. . . . Visually inspect halfshafts and drive shafts for excessive wear, lubricant leaks, and/or damage including: tube dents or cracks, constant velocity joint or universal joint looseness, cracked or missing boots, loose or missing boot clamps, center bearing excessive looseness, loose or missing fasteners, and axle seal leaks. Check restraint system components. See Safety System Check 0 58. . Check ignition transmission lock. See Ignition Transmission Lock Check 0 257. . Check parking brake and automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check 0 257. . Check accelerator pedal for damage, high effort, or binding. Replace if needed. . Visually inspect gas strut for signs of wear, cracks, or other damage. Check the hold open ability of the strut. If the hold open is low, service the gas strut. See Gas Strut(s) 0 258. . Lubricate the steering linkage (greasable joints). See Normal and Severe Maintenance Schedules. For severe commercial use vehicles, see Special Application Services 0 324. . Visually inspect the spare tire to ensure that it is tightly stowed under the vehicle. Push, pull, and try to turn the tire. If the spare tire moves, tighten as necessary. Verify that the wheel retainer plate compression spring is fully compressed. See Tire Changing 0 292. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 3 6 0 0 0 k m/2 2 ,5 0 0 mi 4 8 0 0 0 k m/3 0 ,0 0 0 mi 6 0 0 0 0 k m/3 7 ,5 0 0 mi 7 2 0 0 0 k m/4 5 ,0 0 0 mi 8 4 0 0 0 k m/5 2 ,5 0 0 mi 9 6 0 0 0 k m/6 0 ,0 0 0 mi 1 0 8 0 0 0 k m/6 7 ,5 0 0 mi 1 2 0 0 0 0 k m/7 5 ,0 0 0 mi 1 3 2 0 0 0 k m/8 2 ,5 0 0 mi 1 4 4 0 0 0 k m/9 0 ,0 0 0 mi 1 5 6 0 0 0 k m/9 7 ,5 0 0 mi 1 6 8 0 0 0 k m/1 0 5 ,0 0 0 mi 1 8 0 0 0 0 k m/11 2 ,5 0 0 mi 1 9 2 0 0 0 k m/1 2 0 ,0 0 0 mi 2 0 4 0 0 0 k m/1 2 7 ,5 0 0 mi 2 1 6 0 0 0 k m/1 3 5 ,0 0 0 mi 2 2 8 0 0 0 k m/1 4 2 ,5 0 0 mi 2 4 0 0 0 0 k m/1 5 0 ,0 0 0 mi Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. Lubricate the steering linkage. 2 4 0 0 0 k m/1 5 ,0 0 0 mi Maintenance Schedule Additional Required Services - Normal 321 1 2 0 0 0 k m/7 ,5 0 0 mi Service and Maintenance @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ Inspect evaporative control system. (1) @ @ Replace engine air cleaner filter. (2) @ @ @ @ @ Replace spark plugs. Inspect spark plug wires. Drain and fill engine cooling system. (3) @ Visually inspect accessory drive belts. (4) @ Replace brake fluid. (5) Replace windshield wiper blades. (6) Replace hood and/or body lift support gas struts. @ @ @ @ @ @ @ @ @ @ @ @ Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 322 Service and Maintenance Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Visually check all fuel and vapor lines and hoses for proper attachment, connection, routing, and condition. (2) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (3) Or every five years, whichever comes first. See Cooling System 0 244. (4) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (5) Replace brake fluid every five years. See Brake Fluid 0 252. (6) Or every 12 months, whichever comes first. See Wiper Blade Replacement 0 257. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 3 6 0 0 0 k m/2 2 ,5 0 0 mi 4 8 0 0 0 k m/3 0 ,0 0 0 mi 6 0 0 0 0 k m/3 7 ,5 0 0 mi 7 2 0 0 0 k m/4 5 ,0 0 0 mi 8 4 0 0 0 k m/5 2 ,5 0 0 mi 9 6 0 0 0 k m/6 0 ,0 0 0 mi 1 0 8 0 0 0 k m/6 7 ,5 0 0 mi 1 2 0 0 0 0 k m/7 5 ,0 0 0 mi 1 3 2 0 0 0 k m/8 2 ,5 0 0 mi 1 4 4 0 0 0 k m/9 0 ,0 0 0 mi 1 5 6 0 0 0 k m/9 7 ,5 0 0 mi 1 6 8 0 0 0 k m/1 0 5 ,0 0 0 mi 1 8 0 0 0 0 k m/11 2 ,5 0 0 mi 1 9 2 0 0 0 k m/1 2 0 ,0 0 0 mi 2 0 4 0 0 0 k m/1 2 7 ,5 0 0 mi 2 1 6 0 0 0 k m/1 3 5 ,0 0 0 mi 2 2 8 0 0 0 k m/1 4 2 ,5 0 0 mi 2 4 0 0 0 0 k m/1 5 0 ,0 0 0 mi Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. Lubricate the steering linkage. 2 4 0 0 0 k m/1 5 ,0 0 0 mi Maintenance Schedule Additional Required Services - Severe 323 1 2 0 0 0 k m/7 ,5 0 0 mi Service and Maintenance @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ Inspect evaporative control system. (1) @ @ @ Replace engine air cleaner filter. (2) @ @ @ Change automatic transmission fluid and filter. @ @ @ @ Replace spark plugs. Inspect spark plug wires. Drain and fill engine cooling system. (3) @ Visually inspect accessory drive belts. (4) @ Replace brake fluid. (5) Replace windshield wiper blades. (6) Replace hood and/or body lift support gas struts. Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Visually check all fuel and vapor lines and hoses for proper attachment, connection, routing, and condition. @ @ @ @ @ @ (2) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (3) Or every five years, whichever comes first. See Cooling System 0 244. @ @ @ @ @ @ (4) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 324 Service and Maintenance (5) Replace brake fluid every five years. See Brake Fluid 0 252. (6) Or every 12 months, whichever comes first. See Wiper Blade Replacement 0 257. Special Application Services Additional Maintenance and Care . Vehicles with Dual Wheels: Check dual wheel nut torque at 160, 1 600, and 10 000 km (100, 1,000, and 6,000 mi) of driving. Repeat this service whenever a tire/wheel is serviced or removed. Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. . Severe Commercial Use Vehicles Only: Lubricate chassis components every oil change. . Have underbody flushing service performed. See “Underbody Maintenance” in Exterior Care 0 308. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required. Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Service and Maintenance . . To avoid break-down or failure to start the vehicle, maintain a battery with full cranking power. Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free. Belts . Belts may need replacing if they squeak or show signs of cracking or splitting. . Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary. Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include chirping, grinding, or squealing noises, or difficulty stopping. . Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle. Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 327 for GM approved fluids. . Engine oil and windshield washer fluid levels should be checked at every fuel fill. . Instrument cluster lights may come on to indicate that fluids may be low and need to be filled. Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed. 325 Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection, your dealer can check the lamps and note any concerns. Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear. . As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 326 Service and Maintenance of leaking, blown seals, or damage, and can advise when service is needed. Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. . Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires. Vehicle Care . To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 313 and Exterior Care 0 308. Wiper Blades Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may need to be adjusted include pulling, improper vehicle handling, or unusual tire wear. . Your dealer has the required equipment to ensure proper wheel alignment. Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include scratches, cracks, and chips. Trained dealer technicians can inspect the windshield and recommend proper replacement if needed. Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. . Trained dealer technicians can check the wiper blades and replace them when needed. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Service and Maintenance 327 Recommended Fluids, Lubricants, and Parts Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see the maintenance schedule section in the Duramax diesel supplement. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer. Usage Fluid/Lubricant Automatic Transmission (6-Speed Transmission) DEXRON-VI Automatic Transmission Fluid. Automatic Transmission (8-Speed Transmission) DEXRON-HP Automatic Transmission Fluid. Chassis Lubrication, Parking Brake Cable Guides Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Engine Coolant Engine Oil Front Wheel Bearings Hydraulic Brake System 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling System 0 244. Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil 0 235. Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. 1051344, in Canada 993037). DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in Canada 19353127). Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 328 Service and Maintenance Usage Key Lock Cylinders, Hood Hinges Power Steering System Fluid/Lubricant Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). GM Power Steering Fluid (GM Part No. 19329450, in Canada 19329451). Rear Axle (Dual Rear Wheels) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678). Rear Axle (Single Rear Wheels) SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458). Weatherstrip Conditioning Weatherstrip Squeaks Windshield Washer Weatherstrip lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent. Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437). Automotive windshield washer fluid that meets regional freeze protection requirements. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Service and Maintenance 329 Maintenance Replacement Parts If the vehicle has the Duramax diesel engine, see the Duramax diesel supplement. Replacement parts identified below by name, part number, or specification can be obtained from your dealer. Part GM Part Number ACDelco Part Number 4.3L V6 Engine 84065602 A3228C 6.0L V8 Engine 84000015 A3221C 4.3L V6 Engine 19330000 PF63E 6.0L V8 Engine 19303975 PF48E 4.3L V6 Engine 12622441 41-114 6.0L V8 Engine 12680072 41-110 15214346 — Engine Air Cleaner/Filter Engine Oil Filter Spark Plugs Wiper Blades – 56.0 cm (22 in) Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 330 Service and Maintenance Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts. Date Odometer Reading Serviced By Services Performed Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Technical Data Technical Data Vehicle Identification Vehicle Identification Vehicle Identification Number (VIN) Vehicle Identification Number (VIN) . . . . . . . . . . . . . . . 331 Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 331 Vehicle Data Capacities and Specifications . . . . . . . . . . . . . . . 332 Engine Drive Belt Routing . . . . 334 This legal identifier is in the front corner of the instrument panel, on the driver side of the vehicle. It can be seen through the windshield from outside. The Vehicle Identification Number (VIN) also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement 331 parts. See “Engine Specifications” under Capacities and Specifications 0 332 for the vehicle's engine code. Service Parts Identification Label There may be a label on the rear edge of the passenger side front door that contains the following information: . Vehicle Identification Number (VIN) . Model designation . Paint information . Production options and special equipment If there is no label, there is a barcode on the certification label on the rear edge of the driver side front door to scan for this same information. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 332 Technical Data Vehicle Data Capacities and Specifications If the vehicle has a diesel engine, see the Duramax diesel supplement for more information. The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 327 for more information. Application Air Conditioning Refrigerant R134a Capacities Metric English For the air conditioning system refrigerant charge amount, see the refrigerant label located under the hood. See your dealer for more information. Cooling System without Rear Heat 4.3L V6 10.1 L 10.7 qt 6.0L V8 13.1 L 13.8 qt 4.3L V6 12.4 L 13.1 qt 6.0L V8 16.1 L 17.0 qt 5.7 L 6.0 qt 215.7 L 57.0 gal Cooling System with Rear Heat Engine Oil with Filter Fuel Tank Cutaway (Optional Tank)* Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Technical Data Capacities Application Metric English Cutaway (Standard Tank) 124.9 L 33.0 gal Passenger and Cargo 117.3 L 31.0 gal 190 Y 140 lb ft * 4 039 mm (159 in) wheelbase or 4 496 mm (177 in) wheelbase only Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling. Engine Specifications Engine VIN Code Transmission Spark Plug Gap 4.3L V6 (LV1) P Automatic 0.95–1.10 mm (0.037– 0.043 in) 6.0L V8 (L96) G Automatic 0.95–1.10 mm (0.037– 0.043 in) 6.0L V8 (LC8) (Capable of Being Upfit for Gaseous Fuel) B Automatic 0.95–1.10 mm (0.037– 0.043 in) 333 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 334 Technical Data Engine Drive Belt Routing 6.0L V8 Engine (L96/LC8) 4.3L V6 Engine (LV1) If equipped with a diesel engine, see the Duramax diesel supplement. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Customer Information Customer Information Customer Information Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . 335 Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 337 Customer Assistance for Text Telephone (TTY) Users . . . . . 338 Online Owner Center . . . . . . . . . 338 GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 339 Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 339 Scheduling Service Appointments . . . . . . . . . . . . . . . 341 Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 341 Collision Damage Repair . . . . . 342 Publication Ordering Information . . . . . . . . . . . . . . . . . . 344 Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 345 Reporting Safety Defects Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . 346 Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . 346 Reporting Safety Defects to General Motors . . . . . . . . . . . . . 346 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . 347 Event Data Recorders . . . . . . . . 347 OnStar . . . . . . . . . . . . . . . . . . . . . . . 348 Infotainment System . . . . . . . . . . 348 335 Customer Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager. STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 336 Customer Information resolved by your dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. . Dealership name and location. . Vehicle delivery date and present mileage. When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600 Arlington, VA 22201 Telephone: 1-800-955-5100 http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Customer Information and Two, General Motors of Canada Company wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Company has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. 337 For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Customer Assistance Offices The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Company Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 United States and Puerto Rico Your inquiry should be accompanied by the Vehicle Identification Number (VIN). Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 www.Chevrolet.com 1-800-222-1020 1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872 From U.S. Virgin Islands: 1-800-496-9994 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 338 Customer Information Canada General Motors of Canada Company Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Overseas Please contact the local General Motors Business Unit. the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830. Online Owner Center Online Owner Experience (U.S.) my.chevrolet.com The Chevrolet online owner experience allows interaction with Chevrolet and keeps important vehicle-specific information in one place. Membership Benefits E : Download owner’s manuals and view vehicle-specific how-to videos. Customer Assistance for Text Telephone (TTY) Users G : View maintenance schedules, To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in I : View and print dealer-recorded alerts, and Vehicle Diagnostic Information. Schedule service appointments. service records and self-recorded service records. D : Select a preferred dealer and view locations, maps, phone numbers, and hours. r : Track your vehicle’s warranty information. J : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 331. H : View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information (if equipped). F : Chat with online help representatives. See my.chevrolet.com to register your vehicle. Chevrolet Owner Centre (Canada) www.chevroletowner.ca Visit the Chevrolet Owner Centre: . Chat live with online help representatives. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Customer Information . Locate owner resources such as lease-end, financing, and warranty information. such as hand controls or a wheelchair/scooter lift for the vehicle. . Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections. . Download owner’s manuals. To learn about the GM Mobility program, see www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. . Find the Chevrolet-recommended maintenance services. GM Mobility Reimbursement Program General Motors of Canada also has a Mobility program. See www.gm.ca or call 1-800-GM-DRIVE (800-463-7483) for details. TTY users call 1-800-263-3830. Roadside Assistance Program For U.S.-purchased vehicles, call 1-800-243-8872. (Text Telephone (TTY): 1-888-889-2438.) For Canadian-purchased vehicles, call 1-800-268-6800. This program is available to qualified applicants for cost reimbursement, up to certain limits, of eligible aftermarket adaptive equipment required for the vehicle, Service is available 24 hours a day, 365 days a year. 339 Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and home telephone number . Telephone number of your location . Location of the vehicle . Model, year, color, and license plate number of the vehicle . Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle . Description of the problem Coverage Services are provided for the duration of the vehicle’s powertrain warranty. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 340 Customer Information Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Chevrolet reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow. . General Motors North America and Chevrolet reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. . Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given. . Emergency Tow from a Public Road or Highway: Tow to the nearest Chevrolet dealer for Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty. . Battery Jump Start: Service to jump start a dead battery. . Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed within the Powertrain warranty period. Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 500 miles. Services Not Included in Roadside Assistance . Impound towing caused by violation of any laws . Legal fines . Mounting, dismounting, or changing of snow tires, chains, or other traction devices Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered. Services Specific to Canadian-Purchased Vehicles . Fuel Delivery: Reimbursement is up to 7 liters. If available, diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. . Lock-Out Service: Vehicle registration is required. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Customer Information . . Trip Interruption Benefits and Assistance: Must be over 150 km from where your trip was started to qualify. Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment. Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. 341 Scheduling Service Appointments Courtesy Transportation Program When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair. The Courtesy Transportation program is no longer available for cutaway vehicles. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 342 Customer Information Transportation Options Courtesy Rental Vehicle Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options: For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility. Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area. Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Customer Information appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state-of-the-art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of 343 aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 344 Customer Information puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program 0 339. Gather the following information: . Driver name, address, and telephone number . Driver license number . Owner name, address, and telephone number . Vehicle license plate number . Vehicle make, model, and model year . Vehicle Identification Number (VIN) . Insurance company and policy number . General description of the damage to the other vehicle Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See after an Airbag Inflates? 0 65. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits. Publication Ordering Information Service Manuals Service manuals have the diagnosis and repair information on the engine, transmission, axle, suspension, brakes, electrical system, steering system, body, etc. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Customer Information Customer Literature Owner’s manuals are written specifically for owners and are intended to provide basic operational information about the vehicle. The owner’s manual includes the Maintenance Schedule for all models. Customer literature publications available for purchase include owner’s manuals, warranty manuals, infotainment manuals, and portfolios. Portfolios include an owner’s manual, warranty manual, infotainment manual, if applicable, and zip lock bag or pouch. Current and Past Models Service manuals and customer literature are available for many current and past model year GM vehicles. To order, call 1-800-551-4123 Monday–Friday, 8:00 a.m.–6:00 p.m. eastern time For credit card orders only (VISA, MasterCard, or Discover), see Helm, Inc. at: www.helminc.com. To order by mail, write to: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170 Make checks payable in U.S. funds. Radio Frequency Statement This vehicle has systems that operate on a radio frequency that complies with Part 15/Part 18 of the Federal Communications Commission (FCC) rules and with Innovation, Science and Economic Development (ISED) Canada's RSP-100 / license-exempt RSS's / ICES-001. 345 Operation is subject to the following two conditions: 1. The device may not cause harmful interference. 2. The device must accept any interference received, including interference that may cause undesired operation of the device. Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 346 Customer Information Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http:// www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from http:// www.safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Company. Call Transport Canada at 1-800-333-0510; go to: www.tc.gc.ca/recalls (English) www.tc.gc.ca/rappels (French) or write to: Transport Canada Motor Vehicle Safety Directorate Defect Investigations and Recalls Division 80 Noel Street Gatineau, QC J8Z 0A1 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors. In the U.S., call 1-800-222-1020, or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Customer Information In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Company Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 In Mexico, call 01-800-466-0811. In other Central America and Caribbean Countries, call 52-722-236-0680. Vehicle Data Recording and Privacy The vehicle has a number of computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings. 347 Event Data Recorders This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your vehicle were operating; . Whether or not the driver and passenger safety belts were buckled/fastened; . How far (if at all) the driver was depressing the accelerator and/ or brake pedal; and, . How fast the vehicle was traveling. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 348 Customer Information These data can help provide a better understanding of the circumstances in which crashes and injuries occur. Note EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access these data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner. OnStar If the vehicle is equipped with OnStar and has an active service plan, additional data may be collected through the OnStar system. This includes information about the vehicle’s operation; collisions involving the vehicle; the use of the vehicle and its features; and, in certain situations, the location and approximate GPS speed of the vehicle. Refer to the OnStar Terms and Conditions and Privacy Statement on the OnStar website. See OnStar Additional Information 0 351. Infotainment System If the vehicle is equipped with a navigation system as part of the infotainment system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See the infotainment manual for information on stored data and for deletion instructions. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 OnStar OnStar OnStar Overview OnStar Overview OnStar Overview . . . . . . . . . . . . . 349 OnStar Services Emergency . . . . . . . . . . . . . . . . . . . 350 Security . . . . . . . . . . . . . . . . . . . . . . 351 OnStar Additional Information OnStar Additional Information . . . . . . . . . . . . . . . . . . 351 = Voice Command Button Q Blue OnStar Button > Red Emergency Button This vehicle may be equipped with a comprehensive, in-vehicle system that can connect to an OnStar Advisor for Emergency, Security, Navigation, Connections, and Diagnostics Services. OnStar services may require a paid service plan and data plan. OnStar requires the vehicle battery and electrical system, cellular service, and GPS satellite signals to be available and operating. OnStar acts as a link to existing emergency service providers. OnStar may collect information about you and your vehicle, including location information. See OnStar User 349 Terms, Privacy Statement, and Software Terms for more details including system limitations at www.onstar.com (U.S.) or www.onstar.ca (Canada). The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready. . Flashing Green: On a call. . Red: Indicates a problem. . Off: System is off. Press Q twice to speak with an OnStar Advisor. Press Q or call 1-888-4ONSTAR (1-888-466-7827) to speak to an Advisor. Functionality of the Voice Command button may vary by vehicle and region. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 350 Press . OnStar = to: Open the OnStar app on the infotainment display. See the infotainment manual for information on how to use the OnStar app. Or . Make a call, end a call, or answer an incoming call. . Give OnStar Hands-Free Calling voice commands. . Give OnStar Turn-by-Turn Navigation voice commands. . Obtain and customize the Wi-Fi hotspot name or SSID and password, if equipped. Press Q to connect to an Advisor to: . Verify account information or update contact information. . Get driving directions. . Receive a Diagnostic check of the vehicle's key operating systems. . Receive Roadside Assistance. . Manage Wi-Fi Settings, if equipped. Press > to get a priority connection to an OnStar Advisor available 24/ 7 to: . Get help for an emergency. . Be a Good Samaritan or respond to an AMBER Alert. . Get assistance in severe weather or other crisis situations and find evacuation routes. OnStar Services Emergency Emergency Services require an active safety and security plan. With Automatic Crash Response, built-in sensors can automatically alert a specially trained OnStar Advisor who is immediately connected in to the vehicle to help. Press > for a priority connection to an OnStar Advisor who can contact emergency service providers, direct them to your exact location, and relay important information. With OnStar Crisis Assist, specially trained Advisors are available 24 hours a day, 7 days a week, to provide a central point of contact, assistance, and information during a crisis. With Roadside Assistance, Advisors can locate a nearby service provider to help with a flat tire, a battery jump, or an empty gas tank. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 OnStar Security If equipped, OnStar provides these services: . With Stolen Vehicle Assistance, OnStar Advisors can use GPS to pinpoint the vehicle and help authorities quickly recover it. . With Remote Ignition Block, if equipped, OnStar can block the engine from being restarted. . With Stolen Vehicle Slowdown, if equipped, OnStar can work with law enforcement to gradually slow the vehicle down. Theft Alarm Notification If equipped, if the doors are locked and the vehicle alarm sounds, a notification by text, e-mail, or phone call will be sent. If the vehicle is stolen, an OnStar Advisor can work with authorities to recover the vehicle. OnStar Additional Information In-Vehicle Audio Messages Audio messages may play important information at the following times: . Prior to vehicle purchase. Press Q to set up an account. . After change in ownership and at 90 days. Transferring Service Press Q to request account transfer eligibility information. The Advisor can cancel or change account information. Selling/Transferring the Vehicle Call 1-888-4ONSTAR (1-888-466-7827) immediately to terminate your OnStar or connected services if the vehicle is disposed of, sold, transferred, or if the lease ends. 351 Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and explain OnStar or connected service options. How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Remote Services, Roadside Assistance, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar User Terms, Privacy Statement, and Software Terms: . Call 1-888-4ONSTAR (1-888-466-7827). . See www.onstar.com (U.S.). . See www.onstar.ca (Canada). . Call TTY 1-877-248-2080. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 352 . OnStar Press Q to speak with an Advisor. OnStar or connected services cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. The wireless service provider must also have coverage, network capacity, reception, and technology compatible with OnStar or connected services. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar or connected services may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar or connected services may not work. Other problems beyond the control of OnStar — such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming — may prevent service. access to all OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation. See Radio Frequency Statement 0 345. If equipped, TTY mode can be turned on or off by touching Settings, then Apps, and then Phone. When TTY mode is on, phone calls can be made or received with OnStar using the infotainment display. Services for People with Disabilities Advisors provide services to help with physical disabilities and medical conditions. Press Q to help: . Locate a gas station with an attendant to pump gas. . Find a hotel, restaurant, etc., that meets accessibility needs. . Provide directions to the closest hospital or pharmacy in urgent situations. TTY Users OnStar has the ability to communicate to deaf, hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY system can provide in-vehicle OnStar Personal Identification Number (PIN) A PIN is needed to access some OnStar services. The PIN will need to be changed the first time when speaking with an Advisor. To change the OnStar PIN, contact an OnStar Advisor by pressing Q or calling 1-888-4ONSTAR. Warranty OnStar equipment may be warranted as part of the vehicle warranty. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 OnStar Languages The vehicle can be programmed to respond in multiple languages. Press Q and ask for an Advisor. Advisors are available in English, Spanish, and French. Available languages may vary by country. Potential Issues OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for 10 days without an ignition cycle. If the vehicle has not been started for 10 days, OnStar can contact Roadside Assistance or a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels and underpasses; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to . 353 call OnStar. However, OnStar could have difficulty identifying the exact location. may come on. Press Q to try the call again or try again after driving a few miles into another cellular area. In emergency situations, OnStar can use the last stored GPS location to send to emergency responders. Vehicle and Power Issues A temporary loss of GPS can cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area. Cellular and GPS Antennas Cellular reception is required for OnStar to send remote signals to the vehicle. Do not place items over or near the antenna to prevent blocking cellular and GPS signal reception. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected. Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment 0 227. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate. Vehicle Software Updates OnStar or GM may remotely deliver software updates or changes to the vehicle without further notice or consent. These updates or changes may enhance or maintain safety, Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 354 OnStar security, or the operation of the vehicle or the vehicle systems. Software updates or changes may affect or erase data or settings that are stored in the vehicle, such as OnStar Hands-Free Calling name tags, saved navigation destinations, or pre-set radio stations. Neither OnStar nor GM is responsible for any affected or erased data or settings. These updates or changes may also collect personal information. Such collection is described in the OnStar privacy statement or separately disclosed at the time of installation. These updates or changes may also cause a system to automatically communicate with GM servers to collect information about vehicle system status, identify whether updates or changes are available, or deliver updates or changes. An active OnStar agreement constitutes consent to these software updates or changes and agreement that either OnStar or GM may remotely deliver them to the vehicle. Privacy libcurl: The complete OnStar Privacy Statement may be found at www.onstar.com (U.S.), or www.onstar.ca (Canada). We recommend that you review it. If you have any questions, call 1-888-4ONSTAR (1-888-466-7827) or press Q to speak with an Advisor. Users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without consent. COPYRIGHT AND PERMISSION NOTICE OnStar - Software Acknowledgements Certain OnStar components include libcurl and unzip software and other third party software. Below are the notices and licenses associated with libcurl and unzip and for other third party software please see http:// opensource.lge.com/index www.onstar.com/us/en/ Copyright (c) 1996 - 2010, Daniel Stenberg, . All rights reserved. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 OnStar OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder. unzip: This is version 2005-Feb-10 of the Info-ZIP copyright and license. The definitive version of this document should be available at ftp:// ftp.info-zip.org/pub/infozip/ license.html indefinitely. Copyright (c) 1990-2005 Info-ZIP. All rights reserved. For the purposes of this copyright and license, “Info-ZIP” is defined as the following set of individuals: Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White. This software is provided “as is,” without warranty of any kind, express or implied. In no event shall Info-ZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 355 1. Redistributions of source code must retain the above copyright notice, definition, disclaimer, and this list of conditions. 2. Redistributions in binary form (compiled executables) must reproduce the above copyright notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary (including SFXWiz) as part of a self-extracting archive; that is permitted without inclusion of this license, as long as the normal SFX banner has not been removed from the binary or disabled. 3. Altered versions–including, but not limited to, ports to new operating systems, existing ports with new graphical interfaces, and dynamic, shared, or static library versions–must be plainly marked as such and must not Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 356 OnStar be misrepresented as being the original source. Such altered versions also must not be misrepresented as being Info-ZIP releases–including, but not limited to, labeling of the altered versions with the names “Info-ZIP” (or any variation thereof, including, but not limited to, different capitalizations), “Pocket UnZip,” “WiZ” or “MacZip” without the explicit permission of Info-ZIP. Such altered versions are further prohibited from misrepresentative use of the Zip-Bugs or Info-ZIP e-mail addresses or of the Info-ZIP URL(s). 4. Info-ZIP retains the right to use the names “Info-ZIP,” “Zip,” “UnZip,” “UnZipSFX,” “WiZ,” “Pocket UnZip,” “Pocket Zip,” and “MacZip” for its own source and binary releases. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Connected Services Connected Services Connected Services Navigation . . . . . . . . . . . . . . . . . . . . 357 Connections . . . . . . . . . . . . . . . . . . 358 Diagnostics . . . . . . . . . . . . . . . . . . . 360 Connected Services Navigation Navigation requires a specific OnStar or connected service plan. Press Q to receive Turn-by-Turn directions or have them sent to the vehicle’s navigation screen, if equipped. Turn-by-Turn Navigation 1. Press Q to connect to an Advisor. 2. Request directions to be downloaded to the vehicle. 3. Follow the voice-guided commands. Using Voice Commands During a Planned Route Functionality of the Voice Command button, if equipped, may vary by vehicle and region. For some vehicles, press = to open the 357 OnStar app on the infotainment display. For other vehicles press as follows. = Cancel Route 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Cancel route.” System responds: “Do you want to cancel directions?” 3. Say “Yes.” System responds: “OK, request completed, thank you, goodbye.” Route Preview 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Route preview.” System responds with the next three maneuvers. Repeat 1. Press =. System responds: “OnStar ready,” then a tone. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 358 Connected Services 2. Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone. Get My Destination 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Get my destination.” System responds with the address and distance to the destination, then responds with “OnStar ready,” then a tone. Send Destination to Vehicle Directions can be sent to the vehicle’s navigation screen, if equipped. Press Q, then ask the Advisor to download directions to the vehicle’s navigation system, if equipped. After the call ends, the navigation screen will provide prompts to begin driving directions. Routes that are sent to the navigation screen can only be canceled through the navigation system. See www.onstar.com (U.S.) or www.onstar.ca (Canada). Connections The following services help with staying connected. For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada). Ensuring Security . Change the default passwords for the Wi-Fi hotspot and myChevrolet mobile application. Make these passwords different from each other and use a combination of letters, numbers, and symbols to increase the security. . Change the default name of the SSID (Service Set Identifier). This is your network’s name that is visible to other wireless devices. Choose a unique name and avoid family names or vehicle descriptions. Wi-Fi Hotspot (If Equipped) The vehicle may have a built-in Wi-Fi hotspot that provides access to the Internet and web content at 4G LTE speed. Up to seven mobile devices can be connected. A data plan is required. Use the in-vehicle controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press = to open the OnStar app on the infotainment display, then select Wi-Fi Hotspot. On some vehicles, touch Wi-Fi or Wi-Fi Settings on the screen. 2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and signal quality (poor, good, excellent). 3. To change the SSID or password, press Q or call 1-888-4ONSTAR to connect with an Advisor. On some Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Connected Services vehicles, the SSID and password can be changed in the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi hotspot will connect automatically to your mobile devices. Manage data usage by turning Wi-Fi on or off on your mobile device, using the myChevrolet mobile app, or by contacting an OnStar Advisor. On some vehicles, Wi-Fi can also be managed from the Wi-Fi Hotspot menu. MyChevrolet Mobile App (If Available) Download the myChevrolet mobile app to compatible Apple and Android smartphones. Chevrolet users can access the following services from a smartphone: . Remotely start/stop the vehicle, if factory-equipped. . Lock/unlock doors, if equipped with automatic locks. . Activate the horn and lamps. 359 . Check the vehicle’s fuel level, oil life, or tire pressure, if factory-equipped with the Tire Pressure Monitor System. factory-installed remote start, and power locks are required. Data rates apply. See www.onstar.com for details and system limitations. . Send destinations to the vehicle. Remote Services . Locate the vehicle on a map (U.S. market only). . Turn the vehicle's Wi-Fi hotspot on/off, manage settings, and monitor data consumption, if equipped. Contact an OnStar Advisor to unlock the doors or sound the horn and flash the lamps. . Locate a dealer and schedule service. . Request roadside assistance. . Set a parking reminder with pin drop, take a photo, make a note, and set a timer. . Connect with Chevrolet on social media. Features are subject to change. For myChevrolet mobile app information and compatibility, see my.chevrolet.com. An active OnStar or connected service plan may be required. A compatible device, Marketplace OnStar Advisors can provide offers from restaurants and retailers on your route, help locate hotels, or book a room. These services vary by market. OnStar Hands-Free Calling Make and receive calls with the built-in wireless calling service, which requires available minutes. Functionality of the Voice Command button may vary by vehicle and region. For some vehicles, press = to open the OnStar app on the infotainment display, then select Hands-Free calling. For other vehicles press = as follows. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 360 Connected Services Make a Call Retrieve My Number 1. Press =. System responds: “OnStar ready.” 1. Press =. System responds: “OnStar ready.” 2. Say “Call.” System responds: “Call. Please say the name or number to call.” 2. Say “My number.” System responds: “Your OnStar Hands-Free Calling number is,” then says the number. 3. Say the entire number without pausing, including a “1” and the area code. System responds: “OK, calling.” Calling 911 Emergency 1. Press =. System responds: “OnStar ready.” 2. Say “Call.” System responds: “Call. Please say the name or number to call.” 3. Say “911” without pausing. System responds: “911.” 4. Say “Call.” System responds: “OK, dialing 911.” End a Call Press =. System responds: “Call ended.” Verify Minutes and Expiration Press = and say “Minutes” then “Verify” to check how many minutes remain and their expiration date. If equipped, press = and touch Account Services to view the number of remaining minutes, available Wi-Fi data, and other account information. Diagnostics By monitoring and reporting on the vehicle's key systems, OnStar Advanced Diagnostics, if equipped, provides a way to keep up on maintenance. Capabilities vary by model. See www.onstar.com for details and system limitations. Features are subject to change. For updates on feature capabilities, see my.chevrolet.com. Message and data rates may apply. Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Index Index A Accessories and Modifications . . . . . . . . . . . . . . . . . . 230 Accessory Power . . . . . . . . . . . . . . . 180 Add-On Electrical Equipment . . . 227 Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 351 Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 324 Air Cleaner/Filter, Engine . . . . . . . 242 Air Conditioning . . . . . . . . . . .159, 161 Air Vents . . . . . . . . . . . . . . . . . . . . . . . 164 Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 71 How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . . . 65 What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 65 What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 65 When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 64 Where Are the Airbags? . . . . . . . . 62 Airbags Adding Equipment to the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 70 Light On-Off . . . . . . . . . . . . . . . . . . 106 On-Off Light . . . . . . . . . . . . . . . . . . 106 361 Airbags (cont'd) On-Off Switch . . . . . . . . . . . . . . . . . . 67 Readiness Light . . . . . . . . . . . . . . 105 Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 70 System Check . . . . . . . . . . . . . . . . . . 60 Alarm Vehicle Security . . . . . . . . . . . . . . . . 36 Alert Side Blind Zone (SBZA) . . . . . . 202 All-Season Tires . . . . . . . . . . . . . . . . 271 AM-FM Radio . . . . . . . . . . . . . . . . . . . 138 Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 141 Antilock Brake System (ABS) . . . 190 Warning Light . . . . . . . . . . . . . . . . . .110 Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 308 Interior . . . . . . . . . . . . . . . . . . . . . . . . 313 Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . 100 Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 339 Audio Theft-Deterrent Feature . . . . . . . 133 Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 32 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 362 Index Automatic (cont'd) Headlamp System . . . . . . . . . . . . 127 Transmission . . . . . . . . . . . . . . . . . 185 Transmission Fluid . . . . . . 238, 241 Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 188 Shift Lock Control Function Check . . . . . . . . . . . . . . . . . . . . . . . 256 Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 146 Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . 141 Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 254 B Battery Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 131 Load Management . . . . . . . . . . . . 130 Power Protection . . . . . . . . . . . . . 131 Battery - North America . . . .253, 302 Blade Replacement, Wiper . . . . . 257 Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . 151 Brake System Warning Light . . . . . . . . 109 Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Antilock . . . . . . . . . . . . . . . . . . . . . . . 190 Brakes (cont'd) Assist . . . . . . . . . . . . . . . . . . . . . . . . . 191 Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Parking . . . . . . . . . . . . . . . . . . . . . . . 191 Braking . . . . . . . . . . . . . . . . . . . . . . . . . 167 Break-In, New Vehicle . . . . . . . . . . 176 Bulb Replacement Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . 262 Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . . . . . . . . . . . . . . . . . 260 Halogen Bulbs . . . . . . . . . . . . . . . . 260 Headlamp Aiming . . . . . . . . . . . . . 259 Headlamps . . . . . . . . . . . . . . . . . . . 260 License Plate Lamps . . . . . . . . . 262 Taillamps . . . . . . . . . . . . . . . . . . . . . 261 Buying New Tires . . . . . . . . . . . . . . . 286 C Calibration . . . . . . . . . . . . . . . . . . . . . . . 96 California Perchlorate Materials Requirements . . . . . . . . . . . . . . . 230 California Proposition 65 Warning . . . . . . . . . .229, 253, 302, Back Cover Camera Rear Vision (RVC) . . . . . . . . . . . . 198 Canadian Vehicle Owners . . . . . . . . 2 Capacities and Specifications . . . . . . . . . . . . . . . . . 332 Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 184 Winter Driving . . . . . . . . . . . . . . . . 170 Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 92 Cargo Door Relocking . . . . . . . . . . . 31 Caution, Danger, and Warning . . . . 2 CD Player . . . . . . . . . . . . . . . . . . . . . . 141 Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . . . 262 Chains, Tire . . . . . . . . . . . . . . . . . . . . 290 Charging System Light . . . . . . . . . 107 Check Engine Light (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 108 Ignition Transmission Lock . . . 257 Child Restraints Infants and Young Children . . . . . 73 Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . . . . . 79 Older Children . . . . . . . . . . . . . . . . . . 72 Securing . . . . . . . . . . . . . . . . . . . . 85, 87 Systems . . . . . . . . . . . . . . . . . . . . . . . . 76 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Index Cigarette Lighter . . . . . . . . . . . . . . . . . 99 Circuit Breakers . . . . . . . . . . . . . . . . 264 Cleaning Exterior Care . . . . . . . . . . . . . . . . . 308 Interior Care . . . . . . . . . . . . . . . . . . 313 Climate Control Systems . . . . . . . 159 Air Conditioning . . . . . . . . . . . . . . 159 Heating . . . . . . . . . . . . . . . . . . . . . . . 159 Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Rear Heating System . . . . . . . . . 161 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Cluster, Instrument . . . . . . . . . . . . . 101 Collision Damage Repair . . . . . . . 342 Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 91 Compass . . . . . . . . . . . . . . . . . . . . . . . . 96 Connected Services Connections . . . . . . . . . . . . . . . . . . 358 Diagnostics . . . . . . . . . . . . . . . . . . . 360 Navigation . . . . . . . . . . . . . . . . . . . . 357 Connections Connected Services . . . . . . . . . . 358 Control Traction and Electronic Stability . . . . . . . . . . . . . . . . . . . . . 192 Control of a Vehicle . . . . . . . . . . . . . 167 Convex Mirrors . . . . . . . . . . . . . . . . . . 38 Coolant Engine Temperature Gauge . . 104 Cooling . . . . . . . . . . . . . . . . . . . .159, 161 Cooling System . . . . . . . . . . . . . . . . . 244 Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 341 Cruise Control . . . . . . . . . . . . . . . . . . 194 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Customer Assistance . . . . . . . . . . . 338 Offices . . . . . . . . . . . . . . . . . . . . . . . . 337 Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 338 Customer Information Publications Ordering Information . . . . . . . . . . . . . . . . . . 344 Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 335 D Damage Repair, Collision . . . . . . . 342 Danger, Warning, and Caution . . . . 2 Data Collection Infotainment System . . . . . . . . . . 348 OnStar . . . . . . . . . . . . . . . . . . . . . . . 348 Data Recorders, Event . . . . . . . . . 347 Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 127 Defensive Driving . . . . . . . . . . . . . . . 166 363 Delayed Locking . . . . . . . . . . . . . . . . . 32 Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 146 Diagnostics Connected Services . . . . . . . . . . 360 Distracted Driving . . . . . . . . . . . . . . . 166 Dome Lamps . . . . . . . . . . . . . . . . . . . 129 Door Cargo Door Relocking . . . . . . . . . . 31 Delayed Locking . . . . . . . . . . . . . . . . 32 Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Power Locks . . . . . . . . . . . . . . . . . . . . 31 Rear Doors . . . . . . . . . . . . . . . . . . . . . 35 Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Drive Belt Routing, Engine . . . . . . 334 Driver Assistance Systems . . . . . 197 Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 114 Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . . 210 Defensive . . . . . . . . . . . . . . . . . . . . . 166 Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 167 For Better Fuel Economy . . . . . . . 23 Hill and Mountain Roads . . . . . . 170 If the Vehicle is Stuck . . . . . . . . . 172 Loss of Control . . . . . . . . . . . . . . . 168 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 364 Index Driving (cont'd) Off-Road Recovery . . . . . . . . . . . Vehicle Load Limits . . . . . . . . . . . Wet Roads . . . . . . . . . . . . . . . . . . . Winter . . . . . . . . . . . . . . . . . . . . . . . . Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . . . 168 172 169 170 285 E E85 or FlexFuel . . . . . . . . . . . . . . . . 207 Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . . 227 Electrical System Engine Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 264 Floor Console Fuse Block . . . . 268 Fuses and Circuit Breakers . . . 264 Overload . . . . . . . . . . . . . . . . . . . . . 263 Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 350 Engine Air Cleaner/Filter . . . . . . . . . . . . . 242 Check Light (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 108 Compartment Overview . . . . . . . 232 Coolant Heater . . . . . . . . . . . . . . . 180 Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 104 Engine (cont'd) Cooling System . . . . . . . . . . . . . . . 244 Drive Belt Routing . . . . . . . . . . . . 334 Exhaust . . . . . . . . . . . . . . . . . . . . . . 184 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Oil Life System . . . . . . . . . . . . . . . 237 Oil Pressure Gauge . . . . . . . . . . 103 Oil Pressure Light . . . . . . . . . . . . .112 Overheating . . . . . . . . . . . . . . . . . . 248 Power Messages . . . . . . . . . . . . . .119 Running While Parked . . . . . . . . 185 Starting . . . . . . . . . . . . . . . . . . . . . . . 178 Enhanced Technology Glass . . . . 42 Entry Lighting . . . . . . . . . . . . . . . . . . . 130 Entry/Exit Lighting . . . . . . . . . . . . . . 130 Equipment, Towing . . . . . . . . . . . . . 222 Event Data Recorders . . . . . . . . . . 347 Exit Lighting . . . . . . . . . . . . . . . . . . . . 130 Extender, Seat Belt . . . . . . . . . . . . . . 58 Exterior Lamp Controls . . . . . . . . . 125 Exterior Lamps Off Reminder . . . 126 Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 131 F Fan Engine . . . . . . . . . . . . . . . . . . . . . . . . 249 Fast Idle System . . . . . . . . . . . . . . . . 180 Filter, Engine Air Cleaner . . . . . . . . . . . 242 Flash-to-Pass . . . . . . . . . . . . . . . . . . . 126 Flashers, Hazard Warning . . . . . . 128 Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 291 Changing . . . . . . . . . . . . . . . . . . . . . 292 FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Floor Mats . . . . . . . . . . . . . . . . . . . . . . 316 Fluid Automatic Transmission . . . . . . . . . . . 238, 241 Brakes . . . . . . . . . . . . . . . . . . . . . . . . 252 Power Steering . . . . . . . . . . . . . . . 250 Washer . . . . . . . . . . . . . . . . . . . . . . . 250 Folding Mirrors . . . . . . . . . . . . . . . . . . 39 Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 201 Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 345 Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 44 Front Storage . . . . . . . . . . . . . . . . . . . . 91 Front Turn Signal Bulb Replacement . . . . . . . . . . . . 260 Fuel Additives . . . . . . . . . . . . . . . . . . . . . 207 Economy Driving . . . . . . . . . . . . . . . 23 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Index Fuel (cont'd) Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 209 Filling the Tank . . . . . . . . . . . . . . . 208 Foreign Countries . . . . . . . . . . . . 207 Gauge . . . . . . . . . . . . . . . . . . . . . . . . 102 Low Fuel Warning Light . . . . . . . .113 Prohibited Fuels . . . . . . . . . . . . . . 206 Recommended . . . . . . . . . . . . . . . 206 Top Tier . . . . . . . . . . . . . . . . . . . . . . 206 Full-Size Spare Tire . . . . . . . . . . . . 301 Fuses Engine Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 264 Floor Console Fuse Block . . . . 268 Fuses and Circuit Breakers . . . 264 G Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 258 Gauges Engine Coolant Temperature . . . . . . . . . . . . . . . . 104 Engine Oil Pressure . . . . . . . . . . 103 Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Odometer . . . . . . . . . . . . . . . . . . . . . 102 Speedometer . . . . . . . . . . . . . . . . . 102 Trip Odometer . . . . . . . . . . . . . . . . 102 Voltmeter . . . . . . . . . . . . . . . . . . . . . 105 Gauges (cont'd) Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 100 General Information Service and Maintenance . . . . . 317 Towing . . . . . . . . . . . . . . . . . . . . . . . . 210 Vehicle Care . . . . . . . . . . . . . . . . . . 229 Glass, Enhanced Technology . . . . 42 GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 339 H Halogen Bulbs . . . . . . . . . . . . . . . . . . 260 Hazard Warning Flashers . . . . . . . 128 Head Restraints . . . . . . . . . . . . . . . . . 44 Headlamps Aiming . . . . . . . . . . . . . . . . . . . . . . . . 259 Automatic . . . . . . . . . . . . . . . . . . . . . 127 Bulb Replacement . . . . . . . . . . . . 260 Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . 127 Flash-to-Pass . . . . . . . . . . . . . . . . . 126 High-Beam On Light . . . . . . . . . . .113 High/Low Beam Changer . . . . . 126 Heated Mirrors . . . . . . . . . . . . . . . . . . . 39 Heater Engine Coolant . . . . . . . . . . . . . . . 180 Heating . . . . . . . . . . . . . . . . . . . .159, 161 365 High-Beam On Light . . . . . . . . . . . . 113 Hill and Mountain Roads . . . . . . . . 170 Hill Start Assist (HSA) . . . . . . . . . . 192 Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 51 HVAC . . . . . . . . . . . . . . . . . . . . . .159, 161 I Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Ignition Positions . . . . . . . . . . . . . . . 176 Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 257 Immobilizer . . . . . . . . . . . . . . . . . . . . . . 37 Indicator Vehicle Ahead . . . . . . . . . . . . . . . . . 111 Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 73 Information Publication Ordering . . . . . . . . . . 344 Infotainment . . . . . . . . . . . . . . . . . . . . 132 Infotainment System . . . . . . . . . . . . 348 Instrument Cluster . . . . . . . . . . . . . . 101 Interior Rearview Mirrors . . . . . . . . . 39 Introduction . . . . . . . . . . . . . . . . . . . . . . . 2 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 366 Index J Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 302 K Keyless Entry Remote (RKE) System . . . . . . . . . 27 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 L Labeling, Tire Sidewall . . . . . . . . . . 272 Lamps Daytime Running (DRL) . . . . . . 127 Dome . . . . . . . . . . . . . . . . . . . . . . . . . 129 Exterior Controls . . . . . . . . . . . . . . 125 Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . 126 Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 131 License Plate . . . . . . . . . . . . . . . . . 262 Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 108 Reading . . . . . . . . . . . . . . . . . . . . . . 130 Taillamps . . . . . . . . . . . . . . . . . . . . . 261 Lamps, Bulb Replacement . . . . . . 260 Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 204 Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Lap-Shoulder Belt . . . . . . . . . . . . . . . 53 LATCH System Replacing Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . . 85 LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 79 Lighter, Cigarette . . . . . . . . . . . . . . . . 99 Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 130 Entry/Exit . . . . . . . . . . . . . . . . . . . . . 130 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Illumination Control . . . . . . . . . . . 129 Lights Airbag On-Off . . . . . . . . . . . . . . . . . 106 Airbag Readiness . . . . . . . . . . . . . 105 Antilock Brake System (ABS) Warning . . . . . . . . . . . . . . .110 Brake System Warning . . . . . . . 109 Charging System . . . . . . . . . . . . . 107 Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 108 Cruise Control . . . . . . . . . . . . . . . . .114 Engine Oil Pressure . . . . . . . . . . .112 Flash-to-Pass . . . . . . . . . . . . . . . . . 126 Lights (cont'd) High-Beam On . . . . . . . . . . . . . . . . .113 High/Low Beam Changer . . . . . 126 Lane Departure Warning . . . . . . . 111 Low Fuel Warning . . . . . . . . . . . . .113 Seat Belt Reminders . . . . . . . . . . 105 Security . . . . . . . . . . . . . . . . . . . . . . .113 StabiliTrak OFF . . . . . . . . . . . . . . . . 111 Tire Pressure . . . . . . . . . . . . . . . . . .112 Tow/Haul Mode . . . . . . . . . . . . . . . . 111 Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . .112 Locking Rear Axle . . . . . . . . . . . . . . 194 Locks Automatic Door . . . . . . . . . . . . . . . . . 32 Cargo Door Relocking . . . . . . . . . . 31 Delayed Locking . . . . . . . . . . . . . . . . 32 Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Lockout Protection . . . . . . . . . . . . . . 32 Power Door . . . . . . . . . . . . . . . . . . . . . 31 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Loss of Control . . . . . . . . . . . . . . . . . 168 Low Fuel Warning Light . . . . . . . . . 113 Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . . . . . . . . . 79 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Index M Maintenance Records . . . . . . . . . . . . . . . . . . . . . . 330 Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 324 Maintenance Schedule . . . . . . . . . 319 Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 327 Malfunction Indicator Lamp . . . . . 108 Manual Mirrors . . . . . . . . . . . . . . . . . . 38 Manual Mode . . . . . . . . . . . . . . . . . . . 188 Manual Windows . . . . . . . . . . . . . . . . 40 Media Avoiding Untrusted Devices . . 141 Messages Engine Power . . . . . . . . . . . . . . . . .119 Vehicle . . . . . . . . . . . . . . . . . . . . . . . .119 Vehicle Speed . . . . . . . . . . . . . . . . .119 Mirrors Convex . . . . . . . . . . . . . . . . . . . . . . . . . 38 Folding . . . . . . . . . . . . . . . . . . . . . . . . . 39 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 39 Manual . . . . . . . . . . . . . . . . . . . . . . . . . 38 Manual Rearview . . . . . . . . . . . . . . . 39 Power . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 38 Mirrors, Interior Rearview . . . . . . . . 39 Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 279 Multi-band Antenna . . . . . . . . . . . . . 141 N Navigation Connected Services . . . . . . . . . . 357 New Vehicle Break-In . . . . . . . . . . . 176 Noise Control System . . . . . . . . . . 255 O Odometer . . . . . . . . . . . . . . . . . . . . . . . 102 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 168 Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 235 Engine Oil Life System . . . . . . . 237 Engine Oil Pressure Gauge . . . 103 Pressure Light . . . . . . . . . . . . . . . . .112 Older Children, Restraints . . . . . . . 72 Online Owner Center . . . . . . . . . . . 338 OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 348 OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 351 OnStar Emergency . . . . . . . . . . . . . 350 OnStar Overview . . . . . . . . . . . . . . . 349 OnStar Security . . . . . . . . . . . . . . . . 351 OnStar System . . . . . . . . . . . . . . . . . 151 367 Operation Infotainment System . . . . . . . . . . 136 Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Overheating, Engine . . . . . . . . . . . . 248 Overview . . . . . . . . . . . . . . . . . .133, 135 P Park Shifting Into . . . . . . . . . . . . . . . . . . . 182 Shifting Out of . . . . . . . . . . . . . . . . 183 Park Assist . . . . . . . . . . . . . . . . . . . . . 199 Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 191 Brake and P (Park) Mechanism Check . . . . . . . . . . 257 Over Things That Burn . . . . . . . 184 Perchlorate Materials Requirements, California . . . . . . 230 Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 120 Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 151 Power Door Locks . . . . . . . . . . . . . . . . . . . . . 31 Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 98 Protection, Battery . . . . . . . . . . . . 131 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 368 Index Power (cont'd) Retained Accessory (RAP) . . . 180 Seat Adjustment . . . . . . . . . . . . . . . . 44 Steering Fluid . . . . . . . . . . . . . . . . . 250 Windows . . . . . . . . . . . . . . . . . . . . . . . 40 Pregnancy, Using Seat Belts . . . . 57 Privacy Vehicle Data Recording . . . . . . . 347 Program Courtesy Transportation . . . . . . 341 Prohibited Fuels . . . . . . . . . . . . . . . . 206 Proposition 65 Warning, California . . . . . . . . . . . .229, 253, 302, Back Cover Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 344 R Radio Frequency Statement . . . . 345 Radio Reception . . . . . . . . . . . . . . . . 140 Radios AM-FM Radio . . . . . . . . . . . . . . . . . 138 Satellite . . . . . . . . . . . . . . . . . . . . . . . 139 Reading Lamps . . . . . . . . . . . . . . . . . 130 Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 254 Locking . . . . . . . . . . . . . . . . . . . . . . . 194 Rear Climate Control System . . . 161 Rear Doors . . . . . . . . . . . . . . . . . . . . . . 35 Rear Heating System . . . . . . . . . . . 161 Rear Seats . . . . . . . . . . . . . . . . . . . . . . 46 Rear Vision Camera (RVC) . . . . . 198 Rear Windows . . . . . . . . . . . . . . . . . . . 42 Rearview Mirrors . . . . . . . . . . . . . . . . 39 Reclining Seatbacks . . . . . . . . . . . . . 45 Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 327 Records Maintenance . . . . . . . . . . . . . . . . . . 330 Recreational Vehicle Towing . . . . 306 Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 339 Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 27 Remote Vehicle Start . . . . . . . . . . . . 29 Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 71 Maintenance . . . . . . . . . . . . . . . . . . 329 Replacing Airbag System . . . . . . . . 71 Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 85 Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 59 Reporting Safety Defects Canadian Government . . . . . . . . 346 General Motors . . . . . . . . . . . . . . . 346 U.S. Government . . . . . . . . . . . . . 346 Restraints Where to Put . . . . . . . . . . . . . . . . . . . 77 Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 180 Roads Driving, Wet . . . . . . . . . . . . . . . . . . 169 Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 339 Rotation, Tires . . . . . . . . . . . . . . . . . . 283 Routing, Engine Drive Belt . . . . . . 334 Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 185 S Safety Defects Reporting Canadian Government . . . . . . . . 346 General Motors . . . . . . . . . . . . . . . 346 U.S. Government . . . . . . . . . . . . . 346 Safety Locks . . . . . . . . . . . . . . . . . . . . . 32 Safety System Check . . . . . . . . . . . . 58 Satellite Radio . . . . . . . . . . . . . . . . . . 139 Scheduling Appointments . . . . . . . 341 Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 50 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Index Seat Belts (cont'd) Extender . . . . . . . . . . . . . . . . . . . . . . . . 58 How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . 51 Lap-Shoulder Belt . . . . . . . . . . . . . . 53 Reminders . . . . . . . . . . . . . . . . . . . . 105 Replacing after a Crash . . . . . . . . 59 Use During Pregnancy . . . . . . . . . . 57 Seats Adjustment, Front . . . . . . . . . . . . . . . 44 Head Restraints . . . . . . . . . . . . . . . . 44 Power Adjustment, Front . . . . . . . 44 Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Reclining Seatbacks . . . . . . . . . . . . 45 Securing Child Restraints . . . . 85, 87 Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . .113 OnStar . . . . . . . . . . . . . . . . . . . . . . . 351 Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 36 Vehicle Alarm . . . . . . . . . . . . . . . . . . . 36 Service . . . . . . . . . . . . . . . . . . . . . . . . . 164 Accessories and Modifications . . . . . . . . . . . . . . . . 230 Climate Control System . . . . . . . 159 Doing Your Own Work . . . . . . . . 230 Maintenance Records . . . . . . . . 330 Maintenance, General Information . . . . . . . . . . . . . . . . . . 317 Service (cont'd) Parts Identification Label . . . . . 331 Scheduling Appointments . . . . . 341 Services Special Application . . . . . . . . . . . 324 Servicing the Airbag . . . . . . . . . . . . . 70 Shift Lock Control Function Check, Automatic Transmission . . . . . . . . . . . . . . . . . . 256 Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 182 Out of Park . . . . . . . . . . . . . . . . . . . 183 Side Blind Zone Alert (SBZA) . . . 202 Side Door . . . . . . . . . . . . . . . . . . . . . . . 33 Sidemarker Bulb Replacement . . . . . . . . . . . . 260 Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 128 Sliding Door . . . . . . . . . . . . . . . . . . . . . 34 Special Application Services . . . . 324 Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 332 Speedometer . . . . . . . . . . . . . . . . . . . 102 StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . 111 Start Assist, Hill . . . . . . . . . . . . . . . . . 192 Start Vehicle, Remote . . . . . . . . . . . 29 Starter Switch Check . . . . . . . . . . . 256 369 Starting the Engine . . . . . . . . . . . . . 178 Steering . . . . . . . . . . . . . . . . . . . . . . . . 167 Fluid, Power . . . . . . . . . . . . . . . . . . 250 Wheel Adjustment . . . . . . . . . . . . . . 94 Wheel Controls . . . . . . . . . . . . . . . . . 94 Storage Areas Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Storage Compartments . . . . . . . . . . 91 Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 Stuck Vehicle . . . . . . . . . . . . . . . . . . . 172 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 42 Swing-out Windows . . . . . . . . . . . . . . 41 Switches Airbag On-Off . . . . . . . . . . . . . . . . . . . 67 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Forward Collision Alert (FCA) . . . . . . . . . . . . . . . . . . 201 Infotainment . . . . . . . . . . . . . 132, 348 Noise Control . . . . . . . . . . . . . . . . . 255 Systems Driver Assistance . . . . . . . . . . . . . 197 T Taillamps . . . . . . . . . . . . . . . . . . . . . . . 261 Text Telephone (TTY) Users . . . . 338 Theft-Deterrent Systems . . . . . . . . . 37 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 370 Index Theft-Deterrent Systems (cont'd) Immobilizer . . . . . . . . . . . . . . . . . . . . . 37 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 All-Season . . . . . . . . . . . . . . . . . . . . 271 Buying New Tires . . . . . . . . . . . . . 286 Chains . . . . . . . . . . . . . . . . . . . . . . . . 290 Changing . . . . . . . . . . . . . . . . . . . . . 292 Designations . . . . . . . . . . . . . . . . . 274 Different Size . . . . . . . . . . . . . . . . . 287 Dual Rotation . . . . . . . . . . . . . . . . . 285 Full-Size Spare . . . . . . . . . . . . . . . 301 If a Tire Goes Flat . . . . . . . . . . . . 291 Inspection . . . . . . . . . . . . . . . . . . . . 283 Pressure . . . . . . . . . . . . . . . . . . . . . . 278 Pressure Light . . . . . . . . . . . . . . . . .112 Pressure Monitor Operation . . 280 Pressure Monitor System . . . . . 279 Rotation . . . . . . . . . . . . . . . . . . . . . . 283 Sidewall Labeling . . . . . . . . . . . . . 272 Terminology and Definitions . . 275 Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 288 Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 289 Wheel Replacement . . . . . . . . . . 289 When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 285 Tires (cont'd) Winter . . . . . . . . . . . . . . . . . . . . . . . . 271 Top Tier Fuel . . . . . . . . . . . . . . . . . . . 206 Tow/Haul Mode . . . . . . . . . . . . . . . . . 189 Tow/Haul Mode Light . . . . . . . . . . . 111 Towing Driving Characteristics . . . . . . . . 210 Equipment . . . . . . . . . . . . . . . . . . . . 222 General Information . . . . . . . . . . 210 Recreational Vehicle . . . . . . . . . . 306 Trailer . . . . . . . . . . . . . . . . . . . . . . . . 215 Trailer Sway Control (TSC) . . . 225 Vehicle . . . . . . . . . . . . . . . . . . . . . . . 306 Traction Control System (TCS)/StabiliTrak Light . . . . . . .112 Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 192 Trailer Sway Control (TSC) . . . . . . . . . . 225 Tow Mirrors . . . . . . . . . . . . . . . . . . . . . 38 Towing . . . . . . . . . . . . . . . . . . . . . . . . 215 Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 185 Fluid, Automatic . . . . . . . . . 238, 241 Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 341 Trip Odometer . . . . . . . . . . . . . . . . . . 102 Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 128 U Uniform Tire Quality Grading . . . 288 Using This Manual . . . . . . . . . . . . . . . . 2 V Vehicle Alarm System . . . . . . . . . . . . . . . . . . 36 Canadian Owners . . . . . . . . . . . . . . . 2 Control . . . . . . . . . . . . . . . . . . . . . . . 167 Identification Number (VIN) . . . 331 Load Limits . . . . . . . . . . . . . . . . . . . 172 Messages . . . . . . . . . . . . . . . . . . . . .119 Personalization . . . . . . . . . . . . . . . 120 Remote Start . . . . . . . . . . . . . . . . . . . 29 Security . . . . . . . . . . . . . . . . . . . . . . . . 36 Speed Messages . . . . . . . . . . . . . .119 Towing . . . . . . . . . . . . . . . . . . . . . . . . 306 Vehicle Ahead Indicator . . . . . . . . 111 Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 278 Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 347 Ventilation, Air . . . . . . . . . . . . . . . . . . 164 Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Voltmeter Gauge . . . . . . . . . . . . . . . 105 Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico12146162) - 2019 - crc - 11/26/18 Index W Warning Brake System Light . . . . . . . . . . . 109 Caution and Danger . . . . . . . . . . . . . 2 Lane Departure (LDW) . . . . . . . 204 Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . 100 Warnings Hazard Flashers . . . . . . . . . . . . . . 128 Washer Fluid . . . . . . . . . . . . . . . . . . . 250 Wheels Alignment and Tire Balance . . 289 Different Size . . . . . . . . . . . . . . . . . 287 Replacement . . . . . . . . . . . . . . . . . 289 When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Where to Put the Restraint . . . . . . 77 Windows . . . . . . . . . . . . . . . . . . . . . . . . 40 Enhanced Technology Glass . . . 42 Manual . . . . . . . . . . . . . . . . . . . . . . . . . 40 Power . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Swing-out Windows . . . . . . . . . . . . . 41 Windshield Replacement . . . . . . . . . . . . . . . . . 258 Wiper/Washer . . . . . . . . . . . . . . . . . . 95 Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . 170 Winter Tires . . . . . . . . . . . . . . . . . . . . 271 Wiper Blade Replacement . . . . . . 257 371 19_CHEV_Express_COV_en_US_84144864B_2018NOV28.ai 1 11/14/2018 12:30:42 PM C M Y CM MY CY CMY K 84144864 B