Cadillac - CT6 - Owners Manual - 2018 - 2019

GLOBAL SAFETY FIELD INVESTIGATIONS DCS5077 URGENT - DISTRIBUTE IMMEDIATELY Date: June 21, 2019 Subject: N192211740-01 Customer Satisfaction Program Super Cruise Software Update Revised Service Procedure Models: 2018-2019 Cadillac CT6 Equipped with Lane Active Safety-Hands-Free Lane Following (Super Cruise) (RPO UKL) To: All General Motors Dealers This bulletin has been updated in the service procedure section. Please discard all copies of N192211740. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Customer Satisfaction Program N192211740 Super Cruise Software Update Release Date: Revision Description: Attention: June 2019 Revision: 01 This bulletin has been updated in the service procedure section. Please discard all copies of N192211740. This program is in effect until June 30, 2021. Make Cadillac Model CT6 Model Year From To 2018 2019 RPO UKL Description Lane Active Safety-Hands-Free Lane Following (Super Cruise) Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors is expanding the mileage of Super Cruise enabled roads to include over 70,000 additional miles (112,000 additional km) by the end of 2019, bringing the total number of Super Cruise enabled roads to over 200,000 miles (320,000 km). In addition to the currently mapped roads, this mileage expansion allows for the Super Cruise driver assistance feature to be engaged on divided, highspeed main roads that contain some limited intersections and traffic control devices. As always, it remains important for drivers to stay engaged and vigilant at all times while Super Cruise is engaged. In addition to the mileage expansion, there are additional improvements to the Super Cruise system to improve your customer experience including: Correction • Driver Attention System enhancements to enhance driver engagement. • Performance improvements to make the driving experience more natural. • Enhancement to increase the overall functionality of Super Cruise. Reprogram Active Safety Control Module and the Digital Map Control Module. Parts No parts are required for this software update. Warranty Information Labor Operation 9104467* 9104468* * Description Verified Module Calibration Level – One or Both modules have current software (Use this labor code if neither module needs programming, or if only one module needs to be programmed) Add: Active Safety Control Module Reprogramming only or Add: Digital Map Control Module Reprogramming Add: Update Digital Map Control Module software with USB (can be used with Digital Map Control Module Reprogramming if map update is required) Active Safety Control Module Reprogramming and Digital Map Control Module Reprogramming (Use this labor code if both modules need programming) Add: Update Digital Map Control Module software with USB (if map update is required) Labor Time 0.2 0.1 0.1 1.0 Trans. Type ZFAT Net Item N/A 0.5 1.0 ZFAT N/A To avoid warranty transaction rejections, carefully read and follow the instructions below: • The VIN and the job card number on the transaction must match the VIN and job card number associated with the reprogramming event in the SPS system. • The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction. • When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the Copyright 2019 General Motors. All Rights Reserved. Page 1 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS. Warranty Claim Code Information Retrieval If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: • • • • Open TIS on the computer used to program the vehicle Select and start SPS Select Settings Select the Warranty Claim Code tab The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field. Service Procedure Note: Carefully read and follow the instructions below. • Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. • Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. • Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc. • Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO. 5164840 Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, record the warranty claim code (WCC) and select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin. 1. Reprogram the Active Safety Control Module. Refer to K124 Active Safety Control Module: Programming and Setup (for K124A and K124B (With UKL)) in SI. 2. Using GDS2, manually build the vehicle as a 2018 Cadillac CT6. You will not be able to see Digital Map Control Module data unless the vehicle is built as an 18 in GDS2 – this applies even for 19 MY vehicles. 3. Navigate in GDS2 to the Digital Map Module and enter the Data Display screen. Page 2 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5360928 4. 5. Verify that the Digital Map Version is 84743195 or a later (numerically higher) version as shown. • If the Digital Map Version is 84743195 or a later (numerically higher), proceed to step 6, but do not perform the USB Map Update. • If the Digital Map Version is lower than 84743195, proceed to step 6 and perform the USB Map Update. Reprogram the Digital Map Control Module. Refer to K179 Digital Map Control Module: Programming and Setup in SI. 5164843 6. Record SPS Warranty Claim Code on job card for warranty transaction submission. 7. Print the appropriate language owner manual insert for your service area. 8. Locate the owner manual in the accessories bag. 9. Install the owner manual inserts to the owner’s manual. Page 3 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update USA/Canada (English) 5359906 5359908 Page 4 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359910 5359912 Page 5 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359913 5359914 Page 6 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359915 5359916 Page 7 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359919 5359921 Page 8 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359922 5359923 Page 9 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359924 5359925 Page 10 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359926 5359927 Page 11 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update Canada (French) 5359930 5359933 Page 12 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359934 5359936 Page 13 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359937 5359939 Page 14 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359941 5359943 Page 15 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359945 5359947 Page 16 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359949 5359952 Page 17 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359953 5359957 Page 18 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359959 5359962 Page 19 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359963 5359967 Page 20 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update 5359968 Dealer Responsibility All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through June 30, 2021. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through June 30, 2021, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. Dealer Reports For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program. Page 21 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details. Customer Notification USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 22 of 23 Customer Satisfaction Program N192211740 Super Cruise Software Update June 2019 This notice applies to your vehicle, VIN: ________________________________ Dear General Motors Customer: We are pleased to inform you that we are expanding the mileage of Super Cruise enabled roads to include over 70,000 additional miles by the end of 2019, bringing the total number of Super Cruise enabled roads to over 200,000 miles. In addition to the currently mapped roads, this mileage expansion allows for the Super Cruise driver assistance feature to be engaged on divided, high-speed main roads that contain some limited intersections and traffic control devices. As always, it remains important for drivers to stay engaged and vigilant at all times while Super Cruise is engaged. For further information about Super Cruise and its operation, please visit www.cadillac.com/supercruise or see your owner’s manual. In addition to the mileage expansion, there are additional improvements to the Super Cruise system to improve your customer experience including: • • • Driver Attention System enhancements to enhance driver engagement. Performance improvements to make the driving experience more natural. Enhancement to increase the overall functionality of Super Cruise. To receive the updates to the Super Cruise driver assistance feature in your vehicle, you must visit your dealer. The mileage expansion and additional improvements are free of charge for a limited time. What We Will Do: Your GM dealer will reprogram the Active Safety Control Modules and the Digital Map Control Module. This service will be performed for you at no charge until June 30, 2021. After that, any applicable warranty will apply. What You Should Do: At your earliest convenience, please contact your Cadillac dealer to schedule an appointment for this upgrade. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Cadillac Puerto Rico – English Puerto Rico – Español Virgin Islands Number 1-800-458-8006 1-800-496-9994 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-833-2622 We truly appreciate you taking the time to update your vehicle, as we know your time is valuable. We hope the Super Cruise software update provides you with many miles of enjoyable driving. Neelie O’Connor Executive Director North America Contact Center Operations N192211740 Page 23 of 23