Buick - Encore - Owners Manual - 2020 - 2020

20_BUI_Encore_COV_en_US_84709964A_2019MAY31.ai 1 4/11/2019 1:45:29 PM 2020 Encore C M Encore Owner’s Manual Y CM MY CY CMY K 84709964 A Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . 2 Keys, Doors, and Windows . . . . . . 7 Seats and Restraints . . . . . . . . . . . 29 Storage . . . . . . . . . . . . . . . . . . . . . . . . . 83 Instruments and Controls . . . . . . . 88 Lighting . . . . . . . . . . . . . . . . . . . . . . . 124 Infotainment System . . . . . . . . . . 130 Climate Controls . . . . . . . . . . . . . . 131 Driving and Operating . . . . . . . . . 139 Vehicle Care . . . . . . . . . . . . . . . . . . 187 Service and Maintenance . . . . . 262 Technical Data . . . . . . . . . . . . . . . . 276 Customer Information . . . . . . . . . 280 Reporting Safety Defects . . . . . . 290 OnStar . . . . . . . . . . . . . . . . . . . . . . . . 294 Connected Services . . . . . . . . . . . 302 Index . . . . . . . . . . . . . . . . . . . . 305 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 2 Introduction Introduction This manual describes features that may or may not be on the vehicle because of optional equipment that was not purchased on the vehicle, model variants, country specifications, features/applications that may not be available in your region, or changes subsequent to the printing of this owner’s manual. Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170 USA Using this Manual The names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, GM, the GM logo, BUICK, the BUICK Emblem, and ENCORE are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors. Refer to the purchase documentation relating to your specific vehicle to confirm the features. To quickly locate information about the vehicle, use the Index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found. Keep this manual in the vehicle for quick reference. About Driving the Vehicle For vehicles first sold in Canada, substitute the name “General Motors of Canada Company” for Buick Motor Division wherever it appears in this manual. A French language manual can be obtained from your dealer, at www.helminc.com, or from: Canadian Vehicle Owners Propriétaires Canadiens On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante: Litho in U.S.A. Part No. 84709964 A First Printing © As with other vehicles of this type, failure to operate this vehicle correctly may result in loss of control or a crash. Be sure to read the driving guidelines in this manual in the section called “Driving and Operating” and specifically Driver Behavior 0 140, Driving Environment 0 140, and Vehicle Design 0 140. 2019 General Motors LLC. All Rights Reserved. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Introduction Danger, Warning, and Caution Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them. { Danger Danger indicates a hazard with a high level of risk which will result in serious injury or death. { Warning Warning indicates a hazard that could result in injury or death. Vehicle Symbol Chart Here are some additional symbols that may be found on the vehicle and what they mean. See the features in this manual for information. A circle with a slash through it is a safety symbol which means “Do not,” “Do not do this,” or “Do not let this happen.” Symbols The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a specific component, control, message, gauge, or indicator. M : Shown when the owner’s Caution Caution indicates a hazard that could result in property or vehicle damage. 3 manual has additional instructions or information. * : Shown when the service manual has additional instructions or information. 0 : Shown when there is more information on another page — “see page.” u : Air Conditioning System G : Air Conditioning Refrigerant Oil 9 : Airbag Readiness Light ! : Antilock Brake System (ABS) $ : Brake System Warning Light 9 : Dispose of Used Components Properly P : Do Not Apply High Pressure Water B : Engine Coolant Temperature _ : Flame/Fire Prohibited H : Flammable [ : Forward Collision Alert R : Fuse Block Cover Lock Location + : Fuses j : ISOFIX/LATCH System Child Restraints Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 4 Introduction Q : Keep Fuse Block Covers Properly Installed | : Lane Change Alert @ : Lane Departure Warning A : Lane Keep Assist * : Malfunction Indicator Lamp : : Oil Pressure X : Park Assist ~ : Pedestrian Ahead Indicator O : Power 7 : Rear Cross Traffic Alert I : Registered Technician / : Remote Vehicle Start > : Seat Belt Reminders I : Side Blind Zone Alert h : Stop/Start 7 : Tire Pressure Monitor d : Traction Control/StabiliTrak/ Electronic Stability Control (ESC) a : Under Pressure V : Vehicle Ahead Indicator Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Introduction Instrument Panel Overview 5 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 6 Introduction 1. Air Vents 0 136. 2. Turn Signal Lever. See Turn and Lane-Change Signals 0 126. Headlamp High/Low-Beam Changer 0 124. 3. Instrument Cluster 0 95. 4. Driver Information Center (DIC) Display. See Driver Information Center (DIC) 0 110. 5. Windshield Wiper/Washer 0 89. Rear Window Wiper/Washer 0 91. 6. Light Sensor. See Automatic Headlamp System 0 125. 7. Infotainment 0 130. 8. Climate Control Systems 0 131 or Dual Automatic Climate Control System 0 133 (If Equipped). Heated Steering Wheel 0 89 (If Equipped). 9. Instrument Panel Storage 0 83. 10. Shift Lever. See Automatic Transmission 0 161. 11. Traction Control/Electronic Stability Control 0 166. Hazard Warning Flashers 0 126. Passenger Airbag Status Indicator. See Passenger Sensing System 0 56. 12. Park Assist 0 174 (If Equipped). 13. Lane Departure Warning (LDW) 0 179 (If Equipped). 14. Ignition Positions 0 152. 15. Steering Wheel Controls 0 89. 16. Horn 0 89. 17. Steering Wheel Adjustment 0 89. 18. Cruise Control 0 168. Forward Collision Alert (FCA) System 0 175 (If Equipped). 19. Hood Release. See Hood 0 190. 20. Instrument Panel Storage 0 83. 21. Data Link Connector (DLC) (Out of View). See Malfunction Indicator Lamp (Check Engine Light - Capless) 0 101 or Malfunction Indicator Lamp (Check Engine Light - Capped) 0 103. 22. Exterior Lamp Controls 0 124. Instrument Panel Illumination Control 0 127. Front Fog Lamps 0 127 (If Equipped). Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows Keys, Doors, and Windows Folding Mirrors . . . . . . . . . . . . . . . . . 23 Heated Mirrors . . . . . . . . . . . . . . . . . 23 Reverse Tilt Mirrors . . . . . . . . . . . . 23 Interior Mirrors Keys and Locks Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . 8 Remote Keyless Entry (RKE) System Operation . . . . . . . . . . . . . 8 Remote Vehicle Start . . . . . . . . . . 15 Door Locks . . . . . . . . . . . . . . . . . . . . 16 Power Door Locks . . . . . . . . . . . . . 17 Delayed Locking . . . . . . . . . . . . . . . 17 Automatic Door Locks . . . . . . . . . 17 Lockout Protection . . . . . . . . . . . . . 18 Safety Locks . . . . . . . . . . . . . . . . . . . 18 Doors Liftgate . . . . . . . . . . . . . . . . . . . . . . . . 19 Vehicle Security Vehicle Security . . . . . . . . . . . . . . . . Vehicle Alarm System . . . . . . . . . Immobilizer . . . . . . . . . . . . . . . . . . . . Immobilizer Operation . . . . . . . . . 20 20 21 21 Exterior Mirrors Convex Mirrors . . . . . . . . . . . . . . . . 22 Power Mirrors . . . . . . . . . . . . . . . . . . 23 Interior Rearview Mirrors . . . . . . . 24 Manual Rearview Mirror . . . . . . . . 24 Automatic Dimming Rearview Mirror . . . . . . . . . . . . . . . . . . . . . . . . . 24 Windows Windows . . . . . . . . . . . . . . . . . . . . . . . 24 Power Windows . . . . . . . . . . . . . . . 25 Sun Visors . . . . . . . . . . . . . . . . . . . . . 26 Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 27 7 Keys and Locks Keys { Warning Leaving children in a vehicle with a Remote Keyless Entry (RKE) transmitter is dangerous and children or others could be seriously injured or killed. They could operate the power windows or other controls or make the vehicle move. The windows will function with the RKE transmitter in the vehicle, and children or others could be caught in the path of a closing window. Do not leave children in a vehicle with an RKE transmitter. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 8 Keys, Doors, and Windows To remove the key, press the button on the back of the transmitter, and pull the key out. Never pull the key out without pressing the button. . Check the location. Other vehicles or objects may be blocking the signal. . Check the transmitter's battery. See “Battery Replacement” later in this section. . If the transmitter is still not working correctly, see your dealer or a qualified technician for service. See your dealer if a new key is needed. If locked out of the vehicle, see Roadside Assistance Program 0 284. The key that is part of the Remote Keyless Entry (RKE) transmitter can be used for all locks. With an active OnStar or connected service plan, an OnStar Advisor may remotely unlock the vehicle. See OnStar Overview 0 294. Remote Keyless Entry (RKE) System See Radio Frequency Statement 0 290. If there is a decrease in the Remote Keyless Entry (RKE) operating range: . Check the distance. The transmitter may be too far from the vehicle. Remote Keyless Entry (RKE) System Operation The Keyless Access system allows for vehicle entry when the Remote Keyless Entry (RKE) transmitter is within 1 m (3 ft). See “Keyless Access Operation” later in this section. The RKE transmitter may work up to 60 m (197 ft) away from the vehicle. Other conditions can impact the performance of the transmitter. See Remote Keyless Entry (RKE) System 0 8. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows immediately unlock. See Vehicle Personalization 0 114. If the passenger door is open when pressed, all doors lock. Q is Pressing Q may also arm the theft-deterrent system. See Vehicle Alarm System 0 20. With Remote Start Shown The following may be available: Q : Press to lock all doors and the fuel door, if equipped. The turn signal indicators may flash and/or the horn may sound on the second press to indicate locking. See Vehicle Personalization 0 114. If the driver door is open when Q is pressed and Unlocked Door Anti-Lockout is enabled, all doors will lock and then the driver door will K : Press to unlock the driver door and the fuel door, if equipped. Press again within five seconds to unlock all doors. The RKE transmitter can be programmed to unlock all doors on the first button press. See Vehicle Personalization 0 114. The turn signal indicators will flash to indicate unlocking. See Vehicle Personalization 0 114. Pressing K will disarm the theft-deterrent system. See Vehicle Alarm System 0 20. 7 : Press and release one time to initiate vehicle locator. The exterior lamps flash and the horn chirps three times. Press and hold 7 for at least three seconds to sound the 9 panic alarm. The horn sounds and the turn signals flash for 30 seconds, or until 7 is pressed again or the vehicle is started. / : If equipped, press Q and then press and hold / for at least four seconds to start the engine from outside the vehicle using the RKE transmitter. See Remote Vehicle Start 0 15. Keyless Access Operation The Keyless Access system lets you lock and unlock the doors and access the liftgate without removing the RKE transmitter from your pocket, purse, briefcase, etc. The RKE transmitter must be within 1 m (3 ft) of the liftgate or door being opened. There is a button on each door handle. Keyless Access can be programmed to unlock all doors on the first lock/unlock press from the driver door. See Vehicle Personalization 0 114. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 10 Keys, Doors, and Windows Keyless Unlocking/Locking from the Passenger Doors If equipped with memory seats, RKE transmitters 1 and 2 are linked to seating positions of memory 1 or 2. See Memory Seats 0 34. When the doors are locked and the RKE transmitter is within 1 m (3 ft) of the passenger door handle, pressing the lock/unlock button on the passenger door handle will unlock all doors. Keyless Unlocking/Locking from the Driver Door When the doors are locked and the RKE transmitter is within 1 m (3 ft) of the driver door handle, pressing the lock/unlock button on the driver door handle will unlock the driver door. If the lock/unlock button is pressed again within five seconds, all passenger doors will unlock. Pull the door handle to unlatch the door. Driver Side Shown, Passenger Side Similar Pressing the lock/unlock button will cause all doors to lock if any of the following occur: . It has been more than five seconds since the first lock/ unlock button press. . The lock/unlock button presses were used to unlock all doors. . Any vehicle door has opened and all doors are now closed. Pressing the lock/unlock button will cause all doors to lock if any of the following occur: . The lock/unlock button was used to unlock all doors. . Any vehicle door has opened and all doors are now closed. Passive Locking The vehicle will lock several seconds after all doors are closed if the vehicle is off and at least one transmitter has been removed or none remain in the vehicle. The fuel door will also lock, if equipped. If other electronic devices interfere with the RKE transmitter signal, the vehicle may not detect the RKE Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows transmitter inside the vehicle. If passive locking is enabled, the doors may lock with the RKE transmitter inside the vehicle. Do not leave the RKE transmitter in an unattended vehicle. To customize the doors to automatically lock when exiting the vehicle, see Vehicle Personalization 0 114. Temporary Disable of Passive Locking Temporarily disable passive locking by pressing and holding K on the interior door switch with a door open for several seconds, or until three chimes are heard. Passive locking will then remain disabled until Q on the interior door is pressed, or until the vehicle is turned on. Remote Left In Vehicle Alert When the vehicle is turned off and an RKE transmitter is left in the vehicle, the horn will chirp three times after all doors are closed. To turn on or off see Vehicle Personalization 0 114. Remote No Longer In Vehicle Alert If the vehicle is on with a door open and then all doors are closed, the vehicle will check for RKE transmitters inside. If an RKE transmitter is not detected, the Driver Information Center (DIC) will display NO REMOTE DETECTED and the horn will chirp three times. This occurs only once each time the vehicle is driven. To turn on or off see Vehicle Personalization 0 114. Keyless Liftgate Opening When the doors are locked, press the touch pad to open the liftgate if the RKE transmitter is within 1 m (3 ft). Programming Transmitters to the Vehicle Only RKE transmitters programmed to the vehicle will work. If a transmitter is lost or stolen, a replacement can be purchased and programmed through your dealer. The vehicle can be reprogrammed so that lost or stolen transmitters no longer work. Any remaining 11 transmitters will need to be reprogrammed. Each vehicle can have up to eight transmitters matched to it. Programming with Recognized Transmitters A new transmitter can be programmed to the vehicle when there are two recognized transmitters. To program, the vehicle must be off and all of the transmitters, both currently recognized and new, must be with you. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 12 Keys, Doors, and Windows 1. Remove the key from the RKE transmitter. To program additional transmitters, repeat Steps 4–6. 2. Place the two recognized transmitters in the center console front cupholder. When all additional transmitters are programmed, press and hold ENGINE START/STOP for 10 seconds to exit programming mode. 3. Insert the vehicle key of the new transmitter into the key lock cylinder on the outside of the driver door and turn the key to the unlock position five times within 10 seconds. The DIC displays READY FOR REMOTE #2, 3, 4 or 5. 4. Remove the two recognized transmitters from the cupholder. 5. Place the new transmitter in the cupholder 6. Press ENGINE START/STOP. When the transmitter is learned, the DIC will show that it is ready to program the next transmitter. 7. Remove the transmitter from the cupholder and press K. Programming without Recognized Transmitters If two currently recognized transmitters are not available, follow this procedure to program up to eight transmitters. This feature is not available in Canada. This procedure will take approximately 30 minutes to complete. The vehicle must be off and all of the transmitters to be programmed must be with you. 1. Remove the key from the RKE transmitter. 2. Insert the vehicle key of the transmitter into the key lock cylinder on the outside of the driver door and turn the key to the unlock position five times within 10 seconds. The DIC displays REMOTE LEARN PENDING, PLEASE WAIT. 3. Wait for 10 minutes until the DIC displays PRESS ENGINE START BUTTON TO LEARN and then press ENGINE START/STOP. The DIC will again show REMOTE LEARN PENDING, PLEASE WAIT. 4. Repeat Step 2 two additional times. After the third time, all previously known transmitters will no longer work with the vehicle. Remaining transmitters can be relearned during the next steps. The DIC display should now show READY FOR REMOTE # 1. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows When all additional transmitters are programmed, press and hold ENGINE START/STOP for 10 seconds to exit programming mode. Starting the Vehicle with a Low Transmitter Battery 5. Place the new transmitter in the front cupholder. 6. Press ENGINE START/STOP. When the transmitter is learned, the DIC will show that it is ready to program the next transmitter. 7. Return the key back into the transmitter. 8. Remove the transmitter from the cupholder and press K. To program additional transmitters, repeat Steps 4–6. If the transmitter battery is weak, the DIC may display NO REMOTE DETECTED when trying to start the vehicle. The DIC may also display REPLACE BATTERY IN REMOTE KEY. To start the vehicle: 13 1. Place the transmitter in the center console front cupholder with the buttons facing the front of the vehicle. 2. With the vehicle in P (Park) or N (Neutral), press the brake pedal and ENGINE START/STOP. Replace the transmitter battery as soon as possible. Battery Replacement { Warning Never allow children to play with the RKE transmitter. The transmitter contains a small battery, which can be a choking hazard. If swallowed, internal burns can occur, resulting in severe injury or death. Seek medical attention immediately if a battery is swallowed. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 14 Keys, Doors, and Windows 2. Separate the two halves of the transmitter using a flat tool inserted into the area near the key slot. Caution When replacing the battery, do not touch any of the circuitry on the transmitter. Static from your body could damage the transmitter. Caution Always replace the battery with the correct type. Replacing the battery with an incorrect type could potentially create a risk of battery explosion. Dispose of used batteries according to instructions and local laws. Do not attempt to burn, crush, or cut the used battery. Replace the battery if the REPLACE BATTERY IN REMOTE KEY message displays in the DIC. The battery is not rechargeable. To replace the battery: 1. Press the button on the back of the RKE transmitter and pull the key out. Never pull the key out without pressing the button. 3. Remove the battery by pushing on the battery and sliding it toward the bottom of the transmitter. 4. Insert the new battery, positive side facing the back cover. Push the battery down until it is held in place. Replace with a CR2032 or equivalent battery. 5. Snap the battery cover back on to the transmitter. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows 6. Reinsert the key. Remote Vehicle Start The vehicle may have this feature that allows you to start the engine from outside the vehicle. / : This button will be on the RKE transmitter if the vehicle has remote start. The climate control system will use the previous settings during a remote start. The rear window defogger may come on during a remote start based on cold ambient conditions. The rear window defogger indicator light does not come on during a remote start. If the vehicle has heated seats, they may come on during a remote start. See Heated Front Seats 0 36. Laws in some local communities may restrict the use of remote starters. For example, some laws require a person using remote start to have the vehicle in view. Check local regulations for any requirements. Do not use remote start if the vehicle is low on fuel as it may run out of fuel. Other conditions can affect the performance of the transmitter. See Remote Keyless Entry (RKE) System 0 8. Starting the Vehicle To start the engine using the remote start feature: 1. Press and release Q. 2. Immediately after completing Step 1, press and hold / for at least four seconds or until the turn signal lamps flash. The turn signal lamps flashing confirms the request to remote start the vehicle has been received. When the engine starts, the parking lamps will turn on and remain on as long as the engine is running. The doors will be locked and the climate control system may come on. 15 The engine will continue to run for 15 minutes. After 30 seconds, repeat the steps if a 15-minute extension is desired. Remote start can be extended only once. Extending Engine Run Time The engine run time can also be extended by another 15 minutes, if during the first 15 minutes Steps 1 and 2 are repeated while the engine is still running. An extension can be requested 30 seconds after starting. This provides a total of 30 minutes. The remote start can only be extended once. When the remote start is extended, the second 15-minute period is added on to the first 15 minutes for a total of 30 minutes. A maximum of two remote starts, or a remote start with an extension, are allowed between ignition cycles. The ignition must be turned on and then off before the remote start procedure can be used again. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 16 Keys, Doors, and Windows Canceling a Remote Start . To cancel a remote start, do one of the following: . Press and hold / until the parking lamps turn off. . Turn on the hazard warning flashers. . Turn the vehicle on and then off. Conditions in Which Remote Start Will Not Work The remote vehicle start feature will not operate if: . A transmitter is in the vehicle. . The vehicle is on. . The hood is not closed. . The hazard warning flashers are on. . The malfunction indicator lamp is on. . The engine coolant temperature is too high. . The oil pressure is low. . Two remote vehicle starts, or a single remote start with an extension, have already been used. Warning (Continued) doors should be locked whenever the vehicle is driven. The vehicle is not in P (Park). Door Locks . Young children who get into unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer permanent injuries or even death from heat stroke. Always lock the vehicle whenever leaving it. . Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening. { Warning Unlocked doors can be dangerous. . Passengers, especially children, can easily open the doors and fall out of a moving vehicle. The doors can be unlocked and opened while the vehicle is moving. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all passengers should wear seat belts properly and the (Continued) To lock or unlock the doors from the outside: . Press K or Q on the Remote Keyless Entry (RKE) transmitter. See Remote Keyless Entry (RKE) System Operation 0 8. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows . Use the key in the driver door. To lock or unlock the doors from inside the vehicle: . Press K or Q on the power door lock switch. . Pulling an interior door handle will unlock the door. Pulling the door handle again unlatches it. does not reset the lock, turn the key halfway around in the cylinder and repeat the reset procedure. Power Door Locks The RKE transmitter must be within 1 m (3 ft) of the liftgate or door being opened. Press the button on the door handle to open. See “Keyless Access Operation” under Remote Keyless Entry (RKE) System Operation 0 8. The door key lock cylinder turns freely when either the wrong key is used, or the correct key is not fully inserted. The free-turning door lock feature prevents the lock from being forced open. To reset the lock, turn it to the vertical position with the correct key fully inserted. Remove the key and insert it again. If this Delayed locking can only be turned on when the Unlocked Door Anti-Lockout has been turned off. When Q is pressed on the power door lock switch while the door is open, a chime will sound three times indicating delayed locking is active. The doors will lock automatically five seconds after all doors are closed. If a door is reopened before that time, the five-second timer will reset when all doors are closed again. Keyless Access Free-Turning Locks 17 K : Press to unlock the doors. Q : Press to lock the doors. Delayed Locking This feature delays the locking of the doors until five seconds after all doors are closed. Press Q on the door lock switch again or press Q on the RKE transmitter to lock the doors immediately. This feature can also be programmed. See Vehicle Personalization 0 114. Automatic Door Locks The doors will lock automatically when all doors are closed, the ignition is on, and the vehicle is shifted out of P (Park). Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 18 Keys, Doors, and Windows If a vehicle door is unlocked, and then opened and closed, the doors will lock either when your foot is removed from the brake or the vehicle speed becomes faster than 13 km/h (8 mph). transmitters inside. If an RKE transmitter is detected and the number of RKE transmitters inside has not reduced, the driver door will unlock and the horn will chirp three times. To unlock the doors: Lockout Protection can be manually overridden with the driver door open by pressing and holding Q on the power door lock switch. . Press K on the power door lock switch. . Shift the transmission into P (Park). Automatic door locking cannot be disabled. Automatic door unlocking can be programmed. See Vehicle Personalization 0 114. Lockout Protection If the vehicle is on or in ACC/ ACCESSORY and the power door lock switch is pressed with the driver door open, all the doors will lock and only the driver door will unlock. If the vehicle is off and locking is requested while a door is open, when all doors are closed the vehicle will check for RKE Manual Safety Locks Unlocked Door Anti-Lockout If Unlocked Door Anti-Lockout has been turned on and the vehicle is off, the driver door is open, and locking is requested, all the doors will lock and the driver door will remain unlocked. The Unlocked Door Anti-Lockout feature can be turned on or off. See Vehicle Personalization 0 114. Safety Locks The rear door safety locks prevent passengers from opening the rear doors from inside the vehicle. If equipped, the safety lock is located on the inside edge of the rear doors. To use the safety lock: 1. Insert the key into the safety lock slot and turn it so the slot is in the horizontal position. 2. Close the door. 3. Do the same for the other rear door. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows To open a rear door when the safety lock is on: Doors 1. Unlock the door by activating the inside handle, by using the power door lock switch, or by using the Remote Keyless Entry (RKE) transmitter. Liftgate 2. Open the door from the outside. To cancel the safety lock: 1. Unlock the door and open it from the outside. 2. Insert the key into the safety lock slot and turn it so the slot is in the vertical position. Do the same for the other door. 19 Warning (Continued) and set the fan speed to the highest setting. See “Climate Control Systems” in the Index. { Warning Exhaust gases can enter the vehicle if it is driven with the liftgate, hatch/trunk open, or with any objects that pass through the seal between the body and the hatch/trunk or liftgate. Engine exhaust contains carbon monoxide (CO) which cannot be seen or smelled. It can cause unconsciousness and even death. If the vehicle must be driven with the liftgate or hatch/trunk open: . Close all of the windows. . Fully open the air outlets on or under the instrument panel. . Adjust the climate control system to a setting that brings in only outside air (Continued) . If the vehicle is equipped with a power liftgate, disable the power liftgate function. For more information about carbon monoxide, see Engine Exhaust 0 160. Caution To avoid damage to the liftgate or liftgate glass, make sure the area above and behind the liftgate is clear before opening it. To open the liftgate, press K on the power door lock switch or press K on the RKE transmitter to Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 20 Keys, Doors, and Windows unlock all doors. See Power Door Locks 0 17 and Remote Keyless Entry (RKE) System Operation 0 8. Vehicle Security This vehicle has theft-deterrent features; however, they do not make the vehicle impossible to steal. Vehicle Alarm System If equipped with an anti-theft alarm system, the indicator light, on the instrument panel near the windshield, shows the status of the system. Fast Flast : Vehicle is unsecured. A door, the liftgate, or the hood is open. Slow Flash : Alarm system is armed. Arming the Alarm System 1. Turn off the vehicle. 2. Lock the vehicle in one of two ways: . Use the RKE transmitter. . 3. After 30 seconds the alarm system will arm, and the indicator light will begin to slowly flash indicating the alarm system is operating. Pressing Q on the RKE transmitter a second time will bypass the 30-second delay and immediately arm the alarm system. Press the touch pad below the license plate and lift up. The liftgate may also be opened while the vehicle is locked by pressing the touch pad while the RKE transmitter is within 1 m (3 ft) of the rear of the vehicle. To close the liftgate, push from the center to ensure that it fully latches. With a door open, press Q on the interior of the door. Off : Alarm system is disarmed. On Solid : Vehicle is secured during the delay to arm the system. The vehicle alarm system will not arm if the doors are locked with the key. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows If any door or the hood is opened without first unlocking with the RKE transmitter, the horn will chirp and the lights will flash to indicate pre-alarm. If the vehicle is not started, or the door is not unlocked by pressing K on the RKE transmitter during the 10-second pre-alarm, the alarm will be activated. The alarm will also be activated if any door or the the hood is opened without first disarming the system. When the alarm is activated, the turn signals flash and the horn sounds for about 30 seconds. The alarm system will then re-arm to monitor for the next unauthorized event. Disarming the Alarm System To disarm the alarm system or turn off the alarm if it has been activated: K on the RKE transmitter. . Press . Start the vehicle. Avoid setting off the alarm by accident: 21 . Lock the vehicle after all occupants have exited and all doors are closed. The vehicle is automatically immobilized when the transmitter leaves the vehicle. . Always unlock the vehicle with the RKE transmitter. The immobilization system is disarmed when ENGINE START/ STOP is pressed and a valid transmitter is found in the vehicle. Unlocking the driver door with the key will not disarm the system or turn off the alarm. How to Detect a Tamper Condition If K is pressed and the horn chirps and the lights flash three times, an attempted break-in has occurred while the system was armed. Immobilizer See Radio Frequency Statement 0 290. Immobilizer Operation This vehicle has a passive theft-deterrent system. The system does not have to be manually armed or disarmed. The security light in the instrument cluster comes on when there is a problem with arming or disarming the theft-deterrent system. The system has one or more transmitters matched to an immobilizer control unit in your vehicle. Only a correctly matched transmitter will start the vehicle. If the transmitter is ever damaged, you may not be able to start your vehicle. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 22 Keys, Doors, and Windows When trying to start the vehicle, the security light comes on briefly when the ignition is turned on. If the engine does not start and the security light stays on, there is a problem with the system. Turn the vehicle off and try again. If the vehicle will not change ignition modes (ACC/ACCESSORY, on, off), and the RKE transmitter appears to be undamaged, try another transmitter. Or, you may try placing the transmitter in the front cupholder. See “Starting the Vehicle with a Low Transmitter Battery” under Remote Keyless Entry (RKE) System Operation 0 8. If the engine does not start with the other transmitter or when the transmitter is in the pocket in the front cupholder, the vehicle needs service. See your dealer who can service the theft-deterrent system and have a new transmitter programmed to the vehicle. Do not leave the transmitter or device that disarms or deactivates the theft-deterrent system in the vehicle. Exterior Mirrors Convex Mirrors { Warning A convex mirror can make things, like other vehicles, look farther away than they really are. If you cut too sharply into the right lane, you could hit a vehicle on the right. Check the inside mirror or glance over your shoulder before changing lanes. The passenger side mirror is convex shaped. A convex mirror's surface is curved so more can be seen from the driver seat. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows Power Mirrors Folding Mirrors Manual Folding Mirrors These mirrors can be folded inward to prevent damage when going through an automatic car wash. To fold, pull the mirror toward the vehicle. Push the mirror outward to return it to the original position. Heated Mirrors This vehicle has heated mirrors: 1 : Press to heat the mirrors. To adjust the mirrors: 1. Turn the selector switch to L (Left) or R (Right) to choose the driver or passenger mirror. 2. Move the control to adjust the mirror. 3. Turn the selector switch to to deselect the mirror. 9 See “Rear Window Defogger” under Climate Control Systems 0 131. Reverse Tilt Mirrors If equipped with memory seats, the passenger and/or driver mirror tilts to a preselected position when the vehicle is in R (Reverse). This allows the curb to be seen when parallel parking. 23 The mirror(s) return to the original position when: . The vehicle is shifted out of R (Reverse), or remains in R (Reverse) for about 30 seconds. . The ignition is turned off. . The vehicle is driven in R (Reverse) above a set speed. To turn this feature on or off, see Vehicle Personalization 0 114. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 24 Keys, Doors, and Windows Interior Mirrors Interior Rearview Mirrors Adjust the rearview mirror for a clear view of the area behind your vehicle. If equipped with OnStar, the vehicle may have three control buttons at the bottom of the mirror. See OnStar Overview 0 294. To avoid accidental OnStar calls, clean the mirror with the ignition off. Do not spray glass cleaner directly on the mirror. Use a soft towel dampened with water. Manual Rearview Mirror If equipped with a manual rearview mirror, push the tab forward for daytime use and pull it for nighttime use to avoid glare from the headlamps from behind. Automatic Dimming Rearview Mirror If equipped, automatic dimming reduces the glare of headlamps from behind. The dimming feature comes on when the vehicle is started. Windows { Warning Never leave a child, a helpless adult, or a pet alone in a vehicle, especially with the windows closed in warm or hot weather. They can be overcome by the extreme heat and suffer permanent injuries or even death from heat stroke. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows 25 Window Lockout The vehicle aerodynamics are designed to improve fuel economy performance. This may result in a pulsing sound when either rear window is down and the front windows are up. To reduce the sound, open either a front window or the sunroof, if equipped. Power Windows { Warning Children could be seriously injured or killed if caught in the path of a closing window. Never leave the Remote Keyless Entry (RKE) transmitter in a vehicle with children. When there are children in the rear seat, use the window lockout switch to prevent operation of the windows. See Keys 0 7. Power windows work when the ignition is on, in ACC/ACCESSORY, or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 157. Using the window switch, press to open or pull to close the window. The windows may be temporarily disabled if they are used repeatedly within a short time. This feature stops the rear passenger windows from working. . Press Z to engage the rear window lockout feature. The indicator light is on when engaged. . Press Z again to disengage. Window Express Movement All windows can be opened without holding the window switch. Press the switch down fully and quickly release to express open the window. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 26 Keys, Doors, and Windows If equipped, pull the window switch up fully and quickly release to express close the window. Briefly press or pull the window switch in the same direction to stop that window’s express movement. Window Automatic Reversal System The express-close feature will reverse window movement if it comes in contact with an object. Extreme cold or ice could cause the window to auto-reverse. The window will operate normally after the object or condition is removed. Automatic Reversal System Override { Warning If automatic reversal system override is active, the window will not reverse automatically. You or others could be injured and the window could be damaged. Before using automatic reversal (Continued) Warning (Continued) system override, make sure that all people and obstructions are clear of the window path. 4. Open the window and continue to press the switch briefly after the window has fully opened. Sun Visors When the engine is on, override the automatic reversal system by pulling and holding the window switch if conditions prevent it from closing. Programming the Power Windows Programming may be necessary if the vehicle battery has been disconnected or discharged. If the window is unable to express-up, program each express-close window: 1. Close all doors. 2. Turn the ignition on or to ACC/ ACCESSORY. 3. Partially open the window to be programmed. Then close it and continue to pull the switch briefly after the window has fully closed. Pull the sun visor down to block glare. If equipped, detach the sun visor from the center mount to pivot to the side window or to extend along the rod. If equipped, there is a lighted mirror on the sun visor. Lift the cover to open. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Keys, Doors, and Windows at the second detent to express-close the sunroof. Press the switch again to stop the movement. Roof Sunroof Open/Close (Manual Mode) : Press and hold D (1) at the first detent to open the sunroof. Press and hold g (1) at the first detent to close the sunroof. Release the switch to stop the movement. Tilt Switch Vent : Press and hold If equipped, the sunroof only operates when the ignition is on or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 157. Automatic Reversal System The sunroof has an automatic reversal system that is only active when the sunroof is operated in express-close mode. If an object is in the path while express closing, the reversal system will detect object, stop, and open the sunroof slightly. If frost or other conditions prevent closing, override the feature by closing the sunroof in manual mode. To stop movement, release the switch. the sunroof. Press and hold to close the sunroof vent. The sunshade opens automatically with the sunroof, but must be manually closed. The sunroof will not operate if the vehicle has an electrical failure. Slide Switch Express-Open/Express-Close : Press and release D (1) at the second detent to express-open the sunroof. Press and release E (2) to vent g (2) 27 g (1) Dirt and debris may collect on the sunroof seal or in the track. This could cause an issue with sunroof operation or noise. It could also plug Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 28 Keys, Doors, and Windows the water drainage system. Periodically open the sunroof and remove any obstacles or loose debris. Wipe the sunroof seal and roof sealing area using a clean cloth, mild soap, and water. Do not remove grease from the sunroof. If water is seen dripping into the water drainage system, this is normal. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Seats and Restraints Seat Belt Care . . . . . . . . . . . . . . . . . 49 Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . 50 Airbag System Head Restraints Head Restraints . . . . . . . . . . . . . . . 30 Front Seats Seat Adjustment . . . . . . . . . . . . . . . Power Seat Adjustment . . . . . . . . Lumbar Adjustment . . . . . . . . . . . . Reclining Seatbacks . . . . . . . . . . . Memory Seats . . . . . . . . . . . . . . . . . Front Seat Armrest . . . . . . . . . . . . Heated Front Seats . . . . . . . . . . . . Folding Seatback . . . . . . . . . . . . . . 31 32 32 32 34 36 36 37 Rear Seats Rear Seats . . . . . . . . . . . . . . . . . . . . 38 Rear Seat Armrest . . . . . . . . . . . . . 42 Seat Belts Seat Belts . . . . . . . . . . . . . . . . . . . . . How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . Lap-Shoulder Belt . . . . . . . . . . . . . Seat Belt Use During Pregnancy . . . . . . . . . . . . . . . . . . . . Seat Belt Extender . . . . . . . . . . . . . Safety System Check . . . . . . . . . . 42 43 45 48 49 49 Airbag System . . . . . . . . . . . . . . . . . 50 Where Are the Airbags? . . . . . . . 52 When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 53 What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 54 How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . . . 55 What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . 55 Passenger Sensing System . . . 56 Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . . . 60 Adding Equipment to the Airbag-Equipped Vehicle . . . . . 61 Airbag System Check . . . . . . . . . . 62 Replacing Airbag System Parts after a Crash . . . . . . . . . . . . . . . . . 62 Child Restraints Older Children . . . . . . . . . . . . . . . . . Infants and Young Children . . . . Child Restraint Systems . . . . . . . Where to Put the Restraint . . . . . Lower Anchors and Tethers for Children (LATCH System) . . . . 63 64 67 68 70 29 Replacing LATCH System Parts After a Crash . . . . . . . . . . . . . . . . . 77 Securing Child Restraints (With the Seat Belt in the Rear Seat) . . . . . . . . . . . . . . . . . . . 78 Securing Child Restraints (With the Seat Belt in the Front Seat) . . . . . . . . . . . . . . . . . . . 80 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 30 Seats and Restraints Head Restraints { Warning With head restraints that are not installed and adjusted properly, there is a greater chance that occupants will suffer a neck/ spinal injury in a crash. Do not drive until the head restraints for all occupants are installed and adjusted properly. Front Seats The front seats have adjustable head restraints in the outboard seating positions. Adjust the head restraint so that the top of the restraint is at the same height as the top of the occupant's head. This position reduces the chances of a neck injury in a crash. The height of the head restraint can be adjusted. Pull the head restraint up to raise it. Try to move the head restraint to make sure that it is locked in place. To lower the head restraint, press the button, located on the top of the seatback, and push the head restraint down. Try to move the head restraint after the button is released to make sure that it is locked in place. The front seat outboard head restraints are not removable. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Rear Seats The rear seats have head restraints in the outboard seating positions that can be lowered for better visibility when the rear seat is unoccupied. When an occupant is in the seat, always return the head restraint to the upright position. Pull the head restraint up and push it rearward until it locks into place. Push and pull on the head restraint to make sure that it is locked. If you are installing a child restraint in the rear seat, see “Securing a Child Restraint Designed for the LATCH System” under Lower Anchors and Tethers for Children (LATCH System) 0 70. 31 Front Seats Seat Adjustment { Warning You can lose control of the vehicle if you try to adjust a driver seat while the vehicle is moving. Adjust the driver seat only when the vehicle is not moving. To lower the head restraint, press the button, located on the top of the seatback, and push the head restraint down. To adjust a manual seat: 1. Pull the handle at the front of the seat. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 32 Seats and Restraints Lumbar Adjustment 2. Slide the seat to the desired position and release the handle. 3. Try to move the seat back and forth to be sure it is locked in place. Power Seat Adjustment { Warning The power seats will work with the ignition off. Children could operate the power seats and be injured. Never leave children alone in the vehicle. To adjust a power seat: . Move the seat forward or rearward by sliding the control forward or rearward. . Raise or lower the front part of the seat cushion by moving the front of the control up or down. . Raise or lower the entire seat by moving the rear of the control up or down. To adjust the seatback, see Reclining Seatbacks 0 32. To adjust the lumbar support, see Lumbar Adjustment 0 32. If available, press the front or rear of the switch to increase or decrease lumbar support. Release the switch when the desired level of support is reached. Reclining Seatbacks { Warning If either seatback is not locked, it could move forward in a sudden stop or crash. That could cause (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Warning (Continued) injury to the person sitting there. Always push and pull on the seatbacks to be sure they are locked. 2. Move the seatback to the desired position, then release the lever to lock the seatback in place. 3. Push and pull on the seatback to make sure it is locked. To return the seatback to an upright position: 1. Lift the lever fully without applying pressure to the seatback, and the seatback returns to the upright position. 2. Push and pull on the seatback to make sure it is locked. { Warning Manual Seat Shown, Power Seat Similar To recline the seatback: 1. Lift the lever. If necessary, move the seat belt out of the way to access the lever. Sitting in a reclined position when the vehicle is in motion can be dangerous. Even when buckled up, the seat belts cannot do their job. (Continued) 33 Warning (Continued) The shoulder belt will not be against your body. Instead, it will be in front of you. In a crash, you could go into it, receiving neck or other injuries. The lap belt could go up over your abdomen. The belt forces would be there, not at your pelvic bones. This could cause serious internal injuries. For proper protection when the vehicle is in motion, have the seatback upright. Then sit well back in the seat and wear the seat belt properly. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 34 Seats and Restraints If equipped, the MEM, 1, and 2 buttons on the outboard side of the driver seat are used to manually save and recall the driver seat and outside mirror positions. These manually stored positions are referred to as Button Memory positions. Do not have a seatback reclined if the vehicle is moving. Memory Seats The vehicle will also automatically save driver seat and outside mirror positions to the current driver Remote Keyless Entry (RKE) transmitter when the ignition is turned off. These automatically stored positions are referred to as RKE Memory positions. See Remote Keyless Entry (RKE) System Operation 0 8. Storing Button Memory Positions To save positions into Button Memory: 1. Adjust the driver seat and outside mirrors to the desired driving positions. 2. Press and hold MEM (Memory) and 1 at the same time until a beep sounds. 3. Repeat Steps 1 and 2 for a second driver using 2. Recalling Button Memory Positions To recall the Button Memory positions, press and hold 1 or 2. The driver seat and outside mirrors move to the positions stored to those buttons when pressed. Releasing 1 or 2 before the stored positions are reached stops the recall. If something has blocked the driver seat while recalling a memory position, the recall may stop. Remove the obstruction; then press and hold the appropriate manual control for the memory item that is not recalling for two seconds. Try recalling the memory position again by pressing the appropriate memory button. If the memory position is still not recalling, see your dealer for service. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Recalling RKE Memory Positions . The RKE memory feature can recall the driver seat and outside mirrors to previously stored RKE Memory positions when entering the vehicle. This feature can be turned on or off. See Vehicle Personalization 0 114. Every time the ignition is turned off, the positions of the driver seat and outside mirrors are automatically stored to the RKE transmitter that was used to start the vehicle. These positions and settings are called RKE Memory positions and may be different than the previously mentioned Button Memory positions saved to the 1 or 2 buttons. . On vehicles with RKE, press K on the RKE transmitter and open the driver door. . On vehicles with Keyless Access, press the lock/unlock button on the outside driver door handle and open the door. The RKE transmitter must be present for the recall to activate. If the driver door is already open, press K on the RKE transmitter to activate the recall. To stop recall movement, press one of the memory, power mirror, or power seat controls. If something has blocked the driver seat while recalling a memory position, the recall may stop. Remove the obstruction; then press and hold the appropriate manual control for the memory item that is not recalling for two seconds. Try recalling the memory position again by opening the driver door and pressing the RKE transmitter K button. If the memory position is still not recalling, see your dealer for service. Easy Exit Driver Seat This feature moves the seat rearward allowing the driver more room to exit the vehicle. 35 To activate, turn off the ignition and open the driver door. If the driver door is already open, turning off the ignition will activate the recall. This feature can be turned on or off. See Vehicle Personalization 0 114. To stop recall movement, press one of the memory, power mirror, or power seat controls. If something has blocked the driver seat while recalling the exit position, the recall may stop. Remove the obstruction; then press and hold the power seat control rearward for two seconds. Try recalling the exit position again. If the exit position is still not recalling, see your dealer for service. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 36 Seats and Restraints Front Seat Armrest Warning (Continued) when using the seat heater, especially for long periods of time. Do not place anything on the seat that insulates against heat, such as a blanket, cushion, cover, or similar item. This may cause the seat heater to overheat. An overheated seat heater may cause a burn or may damage the seat. There is an armrest on the inboard side of the driver seat. To raise or lower the armrest, push up or pull down on the armrest. Heated Front Seats { Warning If temperature change or pain to the skin cannot be felt, the seat heater may cause burns. To reduce the risk of burns, use care (Continued) If equipped, the controls are on the climate control panel. The engine must be running to operate the heated seats. Press M or L to heat the driver or passenger seat cushion and seatback. Press the control once for the highest setting. With each press of the control, the heated seat will change to the next lower setting, and then the off setting. Three lights indicate the highest setting and one light the lowest. The passenger seat may take longer to heat up. Remote Start Heated Seats When it is cold outside, the heated seats can be turned on automatically during a remote vehicle start. The heated seats will be canceled when the ignition is turned on. Press the heated seat controls to use the heated seats after the vehicle is started. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints The heated seat indicator lights on the control do not turn on during a remote start. The temperature performance of an unoccupied seat may be reduced. This is normal. The heated seats will not turn on during a remote start unless the heated seat feature is enabled in the vehicle personalization menu. See Remote Vehicle Start 0 15 and Vehicle Personalization 0 114. Folding Seatback The front passenger seatback folds flat. { Warning If you fold the seatback forward to carry longer objects, such as skis, be sure any such cargo is not near an airbag. In a crash, an inflating airbag might force that object toward a person. This could cause severe injury or even (Continued) 37 Warning (Continued) death. Secure objects away from the area in which an airbag would inflate. For more information, see Where Are the Airbags? 0 52 and Vehicle Load Limits 0 148. { Warning Things you put on this seatback can strike and injure people in a sudden stop or turn, or in a crash. Remove or secure all items before driving. To fold the seatback: 1. Lower the head restraint all the way. See Head Restraints 0 30. 2. Move the seat as far back as possible. See Seat Adjustment 0 31. 3. Lift the lever fully and fold the seatback forward. If necessary, move the seat belt out of the way to access the lever. 4. Continue lowering the seatback until it is completely folded and locks in place. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 38 Seats and Restraints To raise the seatback: 1. Lift the lever fully to unlock the seatback. Then, raise the seatback and push it rearward until it re-engages. 2. Push and pull on the seatback to make sure it is locked in place. { Warning If either seatback is not locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always push and pull on the seatbacks to be sure they are locked. Rear Seats Rear Seat Reminder If equipped, the message REAR SEAT REMINDER LOOK IN REAR SEAT displays under certain conditions indicating there may be an item or passenger in the rear seat. Check before exiting the vehicle. This feature will activate when a second row door is opened while the vehicle is on or up to 10 minutes before the vehicle is turned on. There will be an alert when the vehicle is turned off. The alert does not directly detect objects in the rear seat; instead, under certain conditions, it detects when a rear door is opened and closed, indicating that there may be something in the rear seat. The feature is active only once each time the vehicle is turned on and off, and will require reactivation by opening and closing the second row doors. There may be an alert even when there is nothing in the rear seat; for example, if a child entered the vehicle through the rear door and left the vehicle without the vehicle being shut off. The feature can be turned on or off. See Vehicle Personalization 0 114. Folding the Seatback Either side of the seatback can be folded down for more cargo space. Fold a seatback only when the vehicle is not moving. Caution Folding a rear seat with the seat belts still fastened may cause damage to the seat or the seat belts. Always unbuckle the seat belts and return them to their normal stowed position before folding a rear seat. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 39 Caution Folding the rear seatback prior to tilting the seat cushion forward may damage the rear seat. Always tilt the rear seat cushion forward before folding the seatback. To fold a seatback down: 1. Make sure the floor area in front of the rear seats is clear. 2. Fully lower the head restraint. See Head Restraints 0 30. 3. Slide the front seats forward and place the front seatbacks in the upright position. See Seat Adjustment 0 31 and Reclining Seatbacks 0 32. 4. Pull the strap on the front edge of the rear seat cushion to release the cushion. Tilt the seat cushion forward toward the front of the vehicle. The seat cushion must be tilted forward before the seatback is folded down. Otherwise, the seatback will not fold down properly. Rear Seat with Retainer Hook on the Seatback 5. Make sure the seat belt is in the retainer hook on top of the seatback, if equipped. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 40 Seats and Restraints { Warning Do not allow the seat belt webbing to become caught under the retainer hook trim, as this may cause the seat belt to not be worn properly. 6. Reach under the belt and pull the lever on top of the seatback to unlock the seatback. A tab near the seatback lever raises when the seatback is unlocked. 7. Fold the seatback forward and down. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 41 Warning (Continued) injury to the person sitting there. Always push and pull on the seatbacks to be sure they are locked. { Warning Seat Belt Clip on Side Trim 8. Place the outboard seat belt in the seat belt clip (if equipped) on the side trim of the vehicle. 9. Repeat Steps 1–8 for the other seatback and seat cushion, if desired. Raising the Seatback { Warning If either seatback is not locked, it could move forward in a sudden stop or crash. That could cause (Continued) A seat belt that is improperly routed, not properly attached, or twisted will not provide the protection needed in a crash. The person wearing the belt could be seriously injured. After raising the rear seatback, always check to be sure that the seat belts are properly routed and attached, and are not twisted. To return the rear seatback to the normal seating position: Seat Belt Clip on Side Trim 1. Remove the outboard seat belt from the seat belt clip (if equipped) on the side trim of the vehicle. 2. Lift the seatback and push it rearward to lock it in place. A tab near the seatback lever retracts when the seatback is locked in place. Make sure the seat belts are not pinched by the seatback locking mechanism. The center rear seat belt may lock when you raise the seatback. If this happens, let Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 42 Seats and Restraints the belt go back all the way and start again. If the seat belt is still locked, try again after pulling the seat cushion out. Rear Seat Armrest This section describes how to use seat belts properly, and some things not to do. 3. Push and pull the top of the seatback to be sure it is locked into position. { Warning 4. Return the seat cushion to its original position and push down on the front part of the seat cushion until it latches. Make sure the seat belts and seat belt buckles are not trapped under the seat cushion and are properly positioned for use. 5. Repeat Steps 1–4 for the other seatback and seat cushion, if necessary. If additional cargo space is not needed, the seatbacks should be kept in the upright, locked position. Seat Belts The rear seat has an armrest in the center of the seatback. Lower the armrest to access the cupholders. To fold, lift the armrest up and push it rearward until it is flush with the seatback. Do not let anyone ride where a seat belt cannot be worn properly. In a crash, if you or your passenger(s) are not wearing seat belts, injuries can be much worse than if you are wearing seat belts. You can be seriously injured or killed by hitting things inside the vehicle harder or by being ejected from the vehicle. In addition, anyone who is not buckled up can strike other passengers in the vehicle. It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a collision, passengers riding in these areas are more likely to be seriously injured or killed. Do not allow (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Warning (Continued) passengers to ride in any area of the vehicle that is not equipped with seats and seat belts. Always wear a seat belt, and check that all passenger(s) are restrained properly too. This vehicle has indicators as a reminder to buckle the seat belts. See Seat Belt Reminders 0 99. Why Seat Belts Work When riding in a vehicle, you travel as fast as the vehicle does. If the vehicle stops suddenly, you keep going until something stops you. It could be the windshield, the instrument panel, or the seat belts! When you wear a seat belt, you and the vehicle slow down together. There is more time to stop because you stop over a longer distance and, when worn properly, your strongest bones take the forces from the seat belts. That is why wearing seat belts makes such good sense. Q: If my vehicle has airbags, why should I have to wear seat belts? A: Airbags are supplemental systems only. They work with seat belts — not instead of them. Whether or not an airbag is provided, all occupants still have to buckle up to get the most protection. Also, in nearly all states and in all Canadian provinces, the law requires wearing seat belts. Questions and Answers About Seat Belts How to Wear Seat Belts Properly Q: Will I be trapped in the vehicle after a crash if I am wearing a seat belt? Follow these rules for everyone's protection. A: You could be — whether you are wearing a seat belt or not. Your chance of being conscious during and after a crash, so you can unbuckle and get out, is much greater if you are belted. 43 There are additional things to know about seat belts and children, including smaller children and infants. If a child will be riding in the vehicle, see Older Children 0 63 or Infants and Young Children 0 64. Review and follow the rules for children in addition to the following rules. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 44 Seats and Restraints It is very important for all occupants to buckle up. Statistics show that unbelted people are hurt more often in crashes than those who are wearing seat belts. this applies force to the strong pelvic bones and you would be less likely to slide under the lap belt. If you slid under it, the belt would apply force on your abdomen. This could cause serious or even fatal injuries. There are important things to know about wearing a seat belt properly. . Wear the shoulder belt over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. The shoulder belt locks if there is a sudden stop or crash. { Warning You can be seriously injured, or even killed, by not wearing your seat belt properly. . Sit up straight and always keep your feet on the floor in front of you (if possible). . Always use the correct buckle for your seating position. . Wear the lap part of the belt low and snug on the hips, just touching the thighs. In a crash, Never allow the lap or shoulder belt to become loose or twisted. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 45 { Warning The seat belt can be pinched if it is routed under plastic trim on the seat, such as trim around the rear seatback folding handle or side airbag. In a crash, pinched seat belts might not be able to provide adequate protection. Never allow seat belts to be routed under plastic trim pieces. Always use the correct buckle for your seating position. Lap-Shoulder Belt All seating positions in the vehicle have a lap-shoulder belt. The following instructions explain how to wear a lap-shoulder belt properly. 1. Adjust the seat, if the seat is adjustable, so you can sit up straight. To see how, see “Seats” in the Index. Never wear the shoulder belt under both arms or behind your back. Never route the lap or shoulder belt over an armrest. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 46 Seats and Restraints feature stays engaged after letting the belt go back to stowed position on the seat, move the seat rearward or recline the seat until the shoulder belt retractor lock releases. The rear center seat belt can only be withdrawn from the retractor if the seatback is in the upright locked position. 2. Pick up the latch plate and pull the belt across you. Do not let it get twisted. The lap-shoulder belt may lock if you pull the belt across you very quickly. If this happens, let the belt go back slightly to unlock it. Then pull the belt across you more slowly. If the shoulder portion of a passenger belt is pulled out all the way, the child restraint locking feature may be engaged. See Child Restraint Systems 0 67. If this occurs, let the belt go back all the way and start again. If the locking 3. Push the latch plate into the buckle until it clicks. Pull up on the latch plate to make sure it is secure. If the belt is not long enough, see Seat Belt Extender 0 49. Position the release button on the buckle so that the seat belt could be quickly unbuckled if necessary. 4. If equipped with a shoulder belt height adjuster, move it to the height that is right for you. See “Shoulder Belt Height Adjuster” later in this section for instructions on use and important safety information. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 5. To make the lap part tight, pull up on the shoulder belt. 47 Before a door is closed, be sure the seat belt is out of the way. If a door is slammed against a seat belt, damage can occur to both the seat belt and the vehicle. Shoulder Belt Height Adjuster The vehicle has a shoulder belt height adjuster for the driver and front outboard passenger seating positions. To unlatch the belt, push the button on the buckle. The belt should return to its stowed position. Always stow the seat belt slowly. If the seat belt webbing returns quickly to the stowed position, the retractor may lock and cannot be pulled out. If this happens, pull the seat belt straight out firmly to unlock the webbing, and then release it. If the webbing is still locked in the retractor, see your dealer. Adjust the height so the shoulder portion of the belt is on the shoulder and not falling off of it. The belt should be close to, but not contacting, the neck. Improper shoulder belt height adjustment could reduce the effectiveness of the seat belt in a crash. See How to Wear Seat Belts Properly 0 43. To move the shoulder belt height adjuster down, push down on the release button and move the height adjuster to the desired position. You can move the height adjuster up by pushing up on the shoulder belt guide. After the adjuster is set to the desired position, try to move it down without pushing the release button to make sure it has locked into position. Seat Belt Pretensioners This vehicle has seat belt pretensioners for the front outboard occupants. Although the seat belt Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 48 Seats and Restraints pretensioners cannot be seen, they are part of the seat belt assembly. They can help tighten the seat belts during the early stages of a moderate to severe frontal, near frontal, or rear crash if the threshold conditions for pretensioner activation are met. Seat belt pretensioners can also help tighten the seat belts in a side crash or a rollover event. Pretensioners work only once. If the pretensioners activate in a crash, the pretensioners and probably other parts of the vehicle's seat belt system will need to be replaced. See Replacing Seat Belt System Parts after a Crash 0 50. Do not sit on the outboard seat belt while entering or exiting the vehicle or at any time while sitting in the seat. Sitting on the seat belt can damage the webbing and hardware. Rear Seat Belt Comfort Guides Rear seat belt comfort guides may provide added seat belt comfort for older children who have outgrown booster seats and for some adults. When installed on a shoulder belt, the comfort guide positions the belt away from the neck and head. Comfort guides are available through your dealer for the rear outboard seating positions. Instructions are included with the guides. Seat Belt Use During Pregnancy Seat belts work for everyone, including pregnant women. Like all occupants, they are more likely to be seriously injured if they do not wear seat belts. A pregnant woman should wear a lap-shoulder belt, and the lap portion should be worn as low as possible, below the rounding, throughout the pregnancy. The best way to protect the fetus is to protect the mother. When a seat belt is worn properly, it is more likely that the fetus will not be hurt in a crash. For pregnant women, as for anyone, the key to making seat belts effective is wearing them properly. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Seat Belt Extender If the vehicle's seat belt will fasten around you, you should use it. But if a seat belt is not long enough, your dealer will order you an extender. When you go in to order it, take the heaviest coat you will wear, so the extender will be long enough for you. To help avoid personal injury, do not let someone else use it, and use it only for the seat it is made to fit. The extender has been designed for adults. Never use it for securing child restraints. For more information on the proper use and fit of seat belt extenders see the instruction sheet that comes with the extender. Safety System Check Periodically check the seat belt reminder, seat belts, buckles, latch plates, retractors, shoulder belt height adjusters (if equipped), and seat belt anchorages to make sure they are all in working order. Look for any other loose or damaged seat belt system parts that might keep a seat belt system from performing properly. See your dealer to have it repaired. Torn, frayed, or twisted seat belts may not protect you in a crash. Torn or frayed seat belts can rip apart under impact forces. If a belt is torn or frayed, have it replaced immediately. If a belt is twisted, it may be possible to untwist by reversing the latch plate on the webbing. If the twist cannot be corrected, ask your dealer to fix it. Make sure the seat belt reminder light is working. See Seat Belt Reminders 0 99. Keep seat belts clean and dry. See Seat Belt Care 0 49. Seat Belt Care Keep belts clean and dry. Seat belts should be properly cared for and maintained. 49 Seat belt hardware should be kept dry and free of dust or debris. As necessary, exterior hard surfaces and seat belt webbing may be lightly cleaned with mild soap and water. Ensure there is not excessive dust or debris in the mechanism. If dust or debris exists in the system please see the dealer. Parts may need to be replaced to ensure proper functionality of the system. { Warning Do not bleach or dye seat belt webbing. It may severely weaken the webbing. In a crash, they might not be able to provide adequate protection. Clean and rinse seat belt webbing only with mild soap and lukewarm water. Allow the webbing to dry. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 50 Seats and Restraints Replacing Seat Belt System Parts after a Crash { Warning A crash can damage the seat belt system in the vehicle. A damaged seat belt system may not properly protect the person using it, resulting in serious injury or even death in a crash. To help make sure the seat belt systems are working properly after a crash, have them inspected and any necessary replacements made as soon as possible. After a minor crash, replacement of seat belts may not be necessary. But the seat belt assemblies that were used during any crash may have been stressed or damaged. See your dealer to have the seat belt assemblies inspected or replaced. Airbag System . A frontal airbag for the front outboard passenger New parts and repairs may be necessary even if the seat belt system was not being used at the time of the crash. . A seat-mounted side impact airbag for the driver . A seat-mounted side impact airbag for the front outboard passenger . A roof-rail airbag for the driver and the passenger seated directly behind the driver . A roof-rail airbag for the front outboard passenger and the passenger seated directly behind the front outboard passenger Have the seat belt pretensioners checked if the vehicle has been in a crash, or if the airbag readiness light stays on after you start the vehicle or while you are driving. See Airbag Readiness Light 0 99. The vehicle has the following airbags: . A frontal airbag for the driver The vehicle may have the following airbags: . A knee airbag for the driver . A knee airbag for the front outboard passenger Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints . Seat-mounted side impact airbags for the second row outboard passengers All vehicle airbags have the word AIRBAG on the trim or on a label near the deployment opening. For frontal airbags, the word AIRBAG is on the center of the steering wheel for the driver and on the instrument panel for the front outboard passenger. For knee airbags, the word AIRBAG is on the lower part of the instrument panel. For seat-mounted side impact airbags, the word AIRBAG is on the side of the seatback or side of the seat closest to the door. For roof-rail airbags, the word AIRBAG is on the ceiling or trim. Airbags are designed to supplement the protection provided by seat belts. Even though today's airbags are also designed to help reduce the risk of injury from the force of an inflating bag, all airbags must inflate very quickly to do their job. Here are the most important things to know about the airbag system: { Warning You can be severely injured or killed in a crash if you are not wearing your seat belt, even with airbags. Airbags are designed to work with seat belts, not replace them. Also, airbags are not designed to inflate in every crash. In some crashes seat belts are the only restraint. See When Should an Airbag Inflate? 0 53. Wearing your seat belt during a crash helps reduce your chance of hitting things inside the vehicle or being ejected from it. Airbags are “supplemental restraints” to the seat belts. Everyone in the vehicle should wear a seat belt properly, whether or not there is an airbag for that person. 51 { Warning Because airbags inflate with great force and faster than the blink of an eye, anyone who is up against, or very close to, any airbag when it inflates can be seriously injured or killed. Do not sit unnecessarily close to any airbag, as you would be if sitting on the edge of the seat or leaning forward. Seat belts help keep you in position before and during a crash. Always wear a seat belt, even with airbags. The driver should sit as far back as possible while still maintaining control of the vehicle. The seat belts and the front outboard passenger airbags are most effective when you are sitting well back and upright in the seat with both feet on the floor. (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 52 Seats and Restraints Warning (Continued) Occupants should not lean on or sleep against the door or side windows in seating positions with seat-mounted side impact airbags and/or roof-rail airbags. There is an airbag readiness light on the instrument cluster which shows the airbag symbol. The system checks the airbag electrical system for malfunctions. The light tells you if there is an electrical problem. See Airbag Readiness Light 0 99 for more information. Where Are the Airbags? { Warning Children who are up against, or very close to, any airbag when it inflates can be seriously injured or killed. Always secure children properly in the vehicle. To read how, see Older Children 0 63 or Infants and Young Children 0 64. The driver knee airbag (if equipped) is below the steering column. The front outboard passenger knee airbag (if equipped) is below the glove box. The driver frontal airbag is in the center of the steering wheel. The front outboard passenger frontal airbag is in the passenger side instrument panel. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 53 Warning (Continued) inflating airbag must be kept clear. Do not put anything between an occupant and an airbag, and do not attach or put anything on the steering wheel hub or on or near any other airbag covering. Driver Side Shown, Passenger Side Similar The seat-mounted side impact airbags for the driver and front outboard passenger are in the side of the seatbacks closest to the door. The roof-rail airbags for the driver, front outboard passenger, and second row outboard passengers are in the ceiling above the side windows. Rear Seat Driver Side Shown, Passenger Side Similar On vehicles with second row seat-mounted side impact airbags, they are in the side of the seatback closest to the door. { Warning If something is between an occupant and an airbag, the airbag might not inflate properly or it might force the object into that person causing severe injury or even death. The path of an (Continued) Do not use seat accessories that block the inflation path of a seat-mounted side impact airbag. Never secure anything to the roof of a vehicle with roof-rail airbags by routing a rope or tie‐down through any door or window opening. If you do, the path of an inflating roof-rail airbag will be blocked. When Should an Airbag Inflate? This vehicle is equipped with airbags. See Airbag System 0 50. Airbags are designed to inflate if the impact exceeds the specific airbag Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 54 Seats and Restraints system's deployment threshold. Deployment thresholds are used to predict how severe a crash is likely to be in time for the airbags to inflate and help restrain the occupants. The vehicle has electronic sensors that help the airbag system determine the severity of the impact. Deployment thresholds can vary with specific vehicle design. Frontal airbags are designed to inflate in moderate to severe frontal or near frontal crashes to help reduce the potential for severe injuries, mainly to the driver's or front outboard passenger's head and chest. Whether the frontal airbags will or should inflate is not based primarily on how fast the vehicle is traveling. It depends on what is hit, the direction of the impact, and how quickly the vehicle slows down. Frontal airbags may inflate at different crash speeds depending on whether the vehicle hits an object straight on or at an angle, and whether the object is fixed or moving, rigid or deformable, narrow or wide. A seat-mounted side impact airbag is designed to inflate on the side of the vehicle that is struck. Frontal airbags are not intended to inflate during vehicle rollovers, in rear impacts, or in many side impacts. Roof-rail airbags are designed to inflate in moderate to severe side crashes depending on the location of the impact. In addition, these roof-rail airbags are designed to inflate during a rollover or in a severe frontal impact. Roof-rail airbags are not designed to inflate in rear impacts. Both roof-rail airbags will inflate when either side of the vehicle is struck, if the sensing system predicts that the vehicle is about to roll over on its side, or in a severe frontal impact. In addition, the vehicle has advanced technology frontal airbags. Advanced technology frontal airbags adjust the restraint according to crash severity. Knee airbags (if equipped) are designed to inflate in moderate to severe frontal or near frontal impacts. Knee airbags are not designed to inflate during vehicle rollovers, in rear impacts, or in many side impacts. Seat-mounted side impact airbags are designed to inflate in moderate to severe side crashes depending on the location of the impact. Seat-mounted side impact airbags are not designed to inflate in frontal impacts, near frontal impacts, rollovers, or rear impacts. In any particular crash, no one can say whether an airbag should have inflated simply because of the vehicle damage or repair costs. What Makes an Airbag Inflate? In a deployment event, the sensing system sends an electrical signal triggering a release of gas from the inflator. Gas from the inflator fills the Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints airbag causing the bag to break out of the cover. The inflator, the airbag, and related hardware are all part of the airbag module. For airbag locations, see Where Are the Airbags? 0 52. How Does an Airbag Restrain? In moderate to severe frontal or near frontal collisions, even belted occupants can contact the steering wheel or the instrument panel. In moderate to severe side collisions, even belted occupants can contact the inside of the vehicle. Airbags supplement the protection provided by seat belts by distributing the force of the impact more evenly over the occupant's body. Rollover capable roof-rail airbags are designed to help contain the head and chest of occupants in the outboard seating positions in the first and second rows. The rollover capable roof-rail airbags are designed to help reduce the risk of full or partial ejection in rollover events, although no system can prevent all such ejections. But airbags would not help in many types of collisions, primarily because the occupant's motion is not toward those airbags. See When Should an Airbag Inflate? 0 53. Airbags should never be regarded as anything more than a supplement to seat belts. What Will You See after an Airbag Inflates? After the frontal, knee (if equipped), and seat-mounted side impact airbags inflate, they quickly deflate, so quickly that some people may not even realize the airbags inflated. Roof-rail airbags may still be at least partially inflated for some time after they inflate. Some components of the airbag module may be hot for several minutes. For location of the airbags, see Where Are the Airbags? 0 52. 55 The parts of the airbag that come into contact with you may be warm, but not too hot to touch. There may be some smoke and dust coming from the vents in the deflated airbags. Airbag inflation does not prevent the driver from seeing out of the windshield or being able to steer the vehicle, nor does it prevent people from leaving the vehicle. { Warning When an airbag inflates, there may be dust in the air. This dust could cause breathing problems for people with a history of asthma or other breathing trouble. To avoid this, everyone in the vehicle should get out as soon as it is safe to do so. If you have breathing problems but cannot get out of the vehicle after an airbag inflates, then get fresh air by opening a window or a door. If you experience breathing problems following an airbag deployment, you should seek medical attention. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 56 Seats and Restraints The vehicle has a feature that may automatically unlock the doors, turn on the interior lamps and hazard warning flashers, and shut off the fuel system after the airbags inflate. The feature may also activate, without airbag inflation, after an event that exceeds a predetermined threshold. After turning the ignition off and then on again, the fuel system will return to normal operation; the doors can be locked, the interior lamps can be turned off, and the hazard warning flashers can be turned off using the controls for those features. If any of these systems are damaged in the crash they may not operate as normal. { Warning A crash severe enough to inflate the airbags may have also damaged important functions in the vehicle, such as the fuel system, brake and steering systems, etc. Even if the vehicle appears to be drivable after a (Continued) Warning (Continued) . The vehicle has a crash sensing and diagnostic module which records information after a crash. See Vehicle Data Recording and Privacy 0 291 and Event Data Recorders 0 292. . Let only qualified technicians work on the airbag systems. Improper service can mean that an airbag system will not work properly. See your dealer for service. moderate crash, there may be concealed damage that could make it difficult to safely operate the vehicle. Use caution if you should attempt to restart the engine after a crash has occurred. In many crashes severe enough to inflate the airbag, windshields are broken by vehicle deformation. Additional windshield breakage may also occur from the front outboard passenger airbag. . Airbags are designed to inflate only once. After an airbag inflates, you will need some new parts for the airbag system. If you do not get them, the airbag system will not be there to help protect you in another crash. A new system will include airbag modules and possibly other parts. The service manual for the vehicle covers the need to replace other parts. Passenger Sensing System The vehicle has a passenger sensing system for the front outboard passenger position. The passenger airbag status indicator will light on the instrument panel when the vehicle is started. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints conditions. No other airbag is affected by the passenger sensing system. United States Canada The words ON and OFF, or the symbols for on and off, will be visible during the system check. When the system check is complete, either the word ON or OFF, or the symbol for on or off, will be visible. See Passenger Airbag Status Indicator 0 100. The passenger sensing system turns off the front outboard passenger frontal airbag and knee airbag (if equipped) under certain The passenger sensing system works with sensors that are part of the front outboard passenger seat. The sensors are designed to detect the presence of a properly seated occupant and determine if the front outboard passenger frontal airbag and knee airbag (if equipped) should be allowed to inflate or not. According to accident statistics, children are safer when properly secured in a rear seat in the correct child restraint for their weight and size. Whenever possible, children aged 12 and under should be secured in a rear seating position. Never put a rear-facing child seat in the front. This is because the risk to the rear-facing child is so great if the airbag inflates. 57 { Warning A child in a rear-facing child restraint can be seriously injured or killed if the passenger frontal airbag inflates. This is because the back of the rear-facing child restraint would be very close to the inflating airbag. A child in a forward-facing child restraint can be seriously injured or killed if the passenger frontal airbag inflates and the passenger seat is in a forward position. Even if the passenger sensing system has turned off the front outboard passenger airbag(s), no system is fail-safe. No one can guarantee that an airbag will not deploy under some unusual circumstance, even though the airbag(s) are off. Never put a rear-facing child restraint in the front seat, even if the airbag is off. If securing a forward-facing child restraint in (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 58 Seats and Restraints Warning (Continued) the front outboard passenger seat, always move the seat as far back as it will go. It is better to secure child restraints in the rear seat. Consider using another vehicle to transport the child when a rear seat is not available. The passenger sensing system is designed to turn off the front outboard passenger frontal airbag and knee airbag (if equipped) if: . The front outboard passenger seat is unoccupied. . The system determines that an infant is present in a rear-facing infant seat. . The system determines that a small child is present in a child restraint. . The system determines that a small child is present in a booster seat. . A front outboard passenger takes his/her weight off of the seat for a period of time. the ON indicator will light and stay lit as a reminder that the airbags are active. . A front outboard passenger seat is occupied by a smaller person, such as a child who has outgrown child restraints. . There is a critical problem with the airbag system or the passenger sensing system. For some children who have outgrown child restraints and for very small adults, the passenger sensing system may or may not turn off the front outboard passenger frontal airbag and knee airbag (if equipped), depending upon the person's seating posture and body build. Everyone in the vehicle who has outgrown child restraints should wear a seat belt properly — whether or not there is an airbag for that person. When the passenger sensing system has turned off the front outboard passenger frontal airbag and knee airbag (if equipped), the OFF indicator will light and stay lit as a reminder that the airbags are off. See Passenger Airbag Status Indicator 0 100. The passenger sensing system is designed to turn on the front outboard passenger frontal airbag and knee airbag (if equipped) anytime the system senses that a person of adult size is sitting properly in the front outboard passenger seat. When the passenger sensing system has allowed the airbags to be enabled, { Warning If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. To help avoid injury to yourself or others, have the vehicle serviced right (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Warning (Continued) away. See Airbag Readiness Light 0 99 for more information, including important safety information. If the On Indicator Is Lit for a Child Restraint If a child restraint has been installed and the ON indicator is lit: 1. Turn the vehicle off. 2. Remove the child restraint from the vehicle. 3. Remove any additional items from the seat such as blankets, cushions, seat covers, seat heaters, or seat massagers. 4. Reinstall the child restraint following the directions provided by the child restraint manufacturer and refer to Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 78 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 80. 5. If, after reinstalling the child restraint and restarting the vehicle, the ON indicator is still lit, turn the vehicle off. Then slightly recline the vehicle seatback and adjust the seat cushion, if adjustable, to make sure that the vehicle seatback is not pushing the child restraint into the seat cushion. Also make sure the child restraint is not trapped under the vehicle head restraint. If this happens, adjust the head restraint. See Head Restraints 0 30. 6. Restart the vehicle. If the ON indicator is still lit, secure the child in the child restraint in a rear seat position in the vehicle, and check with your dealer. 59 If the Off Indicator Is Lit for an Adult-Sized Occupant If a person of adult size is sitting in the front outboard passenger seat, but the OFF indicator is lit, it could be because that person is not sitting properly in the seat. Use the following steps to allow the system to detect that person and enable the front outboard passenger frontal airbag and knee airbag (if equipped): 1. Turn the vehicle off. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 60 Seats and Restraints 2. Remove any additional material from the seat, such as blankets, cushions, seat covers, seat heaters, or seat massagers. 3. Place the seatback in the fully upright position. 4. Have the person sit upright in the seat, centered on the seat cushion, with legs comfortably extended. 5. Restart the vehicle and have the person remain in this position for two to three minutes after the ON indicator is lit. { Warning If the front outboard passenger airbag is turned off for an adult-sized occupant, the airbag will not be able to inflate and help protect that person in a crash, resulting in an increased risk of serious injury or even death. An adult-sized occupant should not (Continued) Warning (Continued) ride in the front outboard passenger seat, if the passenger airbag OFF indicator is lit. Additional Factors Affecting System Operation Seat belts help keep the passenger in position on the seat during vehicle maneuvers and braking, which helps the passenger sensing system maintain the passenger airbag status. See “Seat Belts” and “Child Restraints” in the Index for additional information about the importance of proper restraint use. A thick layer of additional material, such as a blanket or cushion, or aftermarket equipment such as seat covers, seat heaters, and seat massagers can affect how well the passenger sensing system operates. We recommend that you not use seat covers or other aftermarket equipment except when approved by GM for your specific vehicle. See Adding Equipment to the Airbag-Equipped Vehicle 0 61 for more information about modifications that can affect how the system operates. The ON indicator may be lit if an object, such as a briefcase, handbag, grocery bag, laptop, or other electronic device is put on an unoccupied seat. If this is not desired, remove the object from the seat. { Warning Stowing articles under the passenger seat or between the passenger seat cushion and seatback may interfere with the proper operation of the passenger sensing system. Servicing the Airbag-Equipped Vehicle Airbags affect how the vehicle should be serviced. There are parts of the airbag system in several places around the vehicle. Your Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints dealer and the service manual have information about servicing the vehicle and the airbag system. To purchase a service manual, see Publication Ordering Information 0 289. { Warning For up to 10 seconds after the vehicle is turned off and the battery is disconnected, an airbag can still inflate during improper service. You can be injured if you are close to an airbag when it inflates. Avoid yellow connectors. They are probably part of the airbag system. Be sure to follow proper service procedures, and make sure the person performing work for you is qualified to do so. 61 Adding Equipment to the Airbag-Equipped Vehicle sensing and diagnostic module, and airbag wiring along with the proper replacement procedures. Adding accessories that change the vehicle's frame, bumper system, height, front end, or side sheet metal may keep the airbag system from working properly. In addition, the vehicle has a passenger sensing system for the front outboard passenger position, which includes sensors that are part of the passenger seat. The passenger sensing system may not operate properly if the original seat trim is replaced with non-GM covers, upholstery, or trim; or with GM covers, upholstery, or trim designed for a different vehicle. Any object, such as an aftermarket seat heater or a comfort-enhancing pad or device, installed under or on top of the seat fabric, could also interfere with the operation of the passenger sensing system. This could either prevent proper deployment of the passenger airbag(s) or prevent the passenger sensing system from properly turning off the passenger airbag(s). See Passenger Sensing System 0 56. The operation of the airbag system can also be affected by changing, including improperly repairing or replacing, any parts of the following: . Airbag system, including airbag modules, front or side impact sensors, sensing and diagnostic module, or airbag wiring . Front seats, including stitching, seams or zippers . Seat belts . Steering wheel, instrument panel, ceiling trim, or pillar garnish trim . Inner door seals, including speakers Your dealer and the service manual have information about the location of the airbag modules and sensors, Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 62 Seats and Restraints If the vehicle has rollover roof-rail airbags, see Different Size Tires and Wheels 0 237 for additional important information. If the vehicle must be modified because you have a disability and have questions about whether the modifications will affect the vehicle's airbag system, or if you have questions about whether the airbag system will be affected if the vehicle is modified for any other reason, call Customer Assistance. See Customer Assistance Offices 0 282. Airbag System Check The airbag system does not need regularly scheduled maintenance or replacement. Make sure the airbag readiness light is working. See Airbag Readiness Light 0 99. Caution If an airbag covering is damaged, opened, or broken, the airbag may not work properly. Do not (Continued) Caution (Continued) open or break the airbag coverings. If there are any opened or broken airbag coverings, have the airbag covering and/or airbag module replaced. For the location of the airbags, see Where Are the Airbags? 0 52. See your dealer for service. Replacing Airbag System Parts after a Crash { Warning A crash can damage the airbag systems in the vehicle. A damaged airbag system may not properly protect you and your passenger(s) in a crash, resulting in serious injury or even death. To help make sure the airbag systems are working properly after a crash, have them (Continued) Warning (Continued) inspected and any necessary replacements made as soon as possible. If an airbag inflates, you will need to replace airbag system parts. See your dealer for service. If the airbag readiness light stays on after the vehicle is started or comes on when you are driving, the airbag system may not work properly. Have the vehicle serviced right away. See Airbag Readiness Light 0 99. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Child Restraints . Older Children Older children who have outgrown booster seats should wear the vehicle’s seat belts. The manufacturer instructions that come with the booster seat state the weight and height limitations for that booster. Use a booster seat with a lap-shoulder belt until the child passes the fit test below: Sit all the way back on the seat. Do the knees bend at the seat edge? If yes, continue. If no, return to the booster seat. . Buckle the lap-shoulder belt. Does the shoulder belt rest on the shoulder? If yes, continue. If no, try using the rear seat belt comfort guide, if available. See “Rear Seat Belt Comfort Guides” under Lap-Shoulder Belt 0 45. If a comfort guide is not available, or if the shoulder belt still does not rest on the shoulder, then return to the booster seat. . Does the lap belt fit low and snug on the hips, touching the thighs? If yes, continue. If no, return to the booster seat. . Can proper seat belt fit be maintained for the length of the trip? If yes, continue. If no, return to the booster seat. 63 Q: What is the proper way to wear seat belts? A: An older child should wear a lap-shoulder belt and get the additional restraint a shoulder belt can provide. The shoulder belt should not cross the face or neck. The lap belt should fit snugly below the hips, just touching the top of the thighs. This applies belt force to the child's pelvic bones in a crash. It should never be worn over the abdomen, which could cause severe or even fatal internal injuries in a crash. Also see “Rear Seat Belt Comfort Guides” under Lap-Shoulder Belt 0 45. According to accident statistics, children are safer when properly restrained in a rear seating position. In a crash, children who are not buckled up can strike other people who are buckled up, or can be thrown out of the vehicle. Older children need to use seat belts properly. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 64 Seats and Restraints { Warning { Warning Never allow more than one child to wear the same seat belt. The seat belt cannot properly spread the impact forces. In a crash, they can be crushed together and seriously injured. A seat belt must be used by only one person at a time. Never allow a child to wear the seat belt with the shoulder belt behind their back. A child can be seriously injured by not wearing the lap-shoulder belt properly. In a crash, the child would not be restrained by the shoulder belt. The child could move too far forward increasing the chance of head and neck injury. The child might also slide under the lap belt. The belt force would then be applied right on the abdomen. That could cause serious or fatal injuries. The shoulder belt should go over the shoulder and across the chest. Infants and Young Children Everyone in a vehicle needs protection! This includes infants and all other children. Neither the distance traveled nor the age and size of the traveler changes the need, for everyone, to use safety restraints. In fact, the law in every state in the United States and in every Canadian province says children up to some age must be restrained while in a vehicle. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints { Warning Children can be seriously injured or strangled if a shoulder belt is wrapped around their neck. The shoulder belt can tighten but cannot be loosened if it is locked. The shoulder belt locks when it is pulled all the way out of the retractor. It unlocks when the shoulder belt is allowed to go all the way back into the retractor, but it cannot do this if it is wrapped around a child’s neck. If the shoulder belt is locked and tightened around a child’s neck, the only way to loosen the belt is to cut it. Never leave children unattended in a vehicle and never allow children to play with the seat belts. Every time infants and young children ride in vehicles, they should have the protection provided by 65 appropriate child restraints. Neither the vehicle's seat belt system nor its airbag system is designed for them. Children who are not restrained properly can strike other people, or can be thrown out of the vehicle. { Warning Never hold an infant or a child while riding in a vehicle. Due to crash forces, an infant or a child will become so heavy it is not possible to hold it during a crash. For example, in a crash at only 40 km/h (25 mph), a 5.5 kg (12 lb) infant will suddenly become a 110 kg (240 lb) force on a person's arms. An infant or child should be secured in an appropriate child restraint. { Warning Children who are up against, or very close to, any airbag when it inflates can be seriously injured or killed. Never put a rear-facing child restraint in the front outboard seat. Secure a rear-facing child restraint in a rear seat. It is also better to secure a forward-facing child restraint in a rear seat. If you must secure a forward-facing child restraint in the front outboard seat, always move the front passenger seat as far back as it will go. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 66 Seats and Restraints For each type of child restraint, there are many different models available. When purchasing a child restraint, be sure it is designed to be used in a motor vehicle. If it is, the child restraint will have a label saying that it meets federal motor vehicle safety standards. Child restraints are devices used to restrain, seat, or position children in the vehicle and are sometimes called child seats or car seats. There are three basic types of child restraints: . Forward-facing child restraints . Rear-facing child restraints . Belt-positioning booster seats The proper child restraint for your child depends on their size, weight, and age, and also on whether the child restraint is compatible with the vehicle in which it will be used. The instruction manual that is provided with the child restraint states the weight and height limitations for that particular child restraint. In addition, there are many kinds of child restraints available for children with special needs. { Warning To reduce the risk of neck and head injury in a crash, infants and toddlers should be secured in a rear-facing child restraint until age two, or until they reach the maximum height and weight limits of their child restraint. { Warning A young child's hip bones are still so small that the vehicle seat belt may not remain low on the hip bones, as it should. Instead, it may settle up around the child's abdomen. In a crash, the belt would apply force on a body area that is unprotected by any bony structure. This alone could cause serious or fatal injuries. To reduce the risk of serious or fatal injuries during a crash, young children should always be secured in an appropriate child restraint. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 67 Child Restraint Systems Forward-Facing Child Restraint Rear-Facing Infant Restraint A rear-facing child restraint provides restraint with the seating surface against the back of the infant. The harness system holds the infant in place and, in a crash, acts to keep the infant positioned in the restraint. A forward-facing child restraint provides restraint for the child's body with the harness. Booster Seats A belt-positioning booster seat is used for children who have outgrown their forward-facing child restraint. Boosters are designed to improve the fit of the vehicle's seat belt system until the child is large enough for the vehicle seat belts to fit properly without a booster seat. See the seat belt fit test in Older Children 0 63. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 68 Seats and Restraints Securing an Add-On Child Restraint in the Vehicle { Warning A child can be seriously injured or killed in a crash if the child restraint is not properly secured in the vehicle. Secure the child restraint properly in the vehicle using the vehicle seat belt or LATCH system, following the instructions that came with that child restraint and the instructions in this manual. To help reduce the chance of injury, the child restraint must be secured in the vehicle. Child restraints must be secured in vehicle seats by lap belts or the lap belt portion of a lap-shoulder belt, or by the LATCH system. See Lower Anchors and Tethers for Children (LATCH System) 0 70 for more information. Children can be endangered in a crash if the child restraint is not properly secured in the vehicle. 1. Instruction labels provided on the child restraint inspection station. For CPST availability in Canada, check with Transport Canada or the Provincial Ministry of Transportation office. 2. Instruction manual provided with the child restraint Securing the Child Within the Child Restraint When securing an add-on child restraint, refer to the following: 3. This vehicle owner's manual The child restraint instructions are important, so if they are not available, obtain a replacement copy from the manufacturer. Keep in mind that an unsecured child restraint can move around in a collision or sudden stop and injure people in the vehicle. Be sure to properly secure any child restraint in the vehicle — even when no child is in it. In some areas Certified Child Passenger Safety Technicians (CPSTs) are available to inspect and demonstrate how to correctly use and install child restraints. In the U.S., refer to the National Highway Traffic Safety Administration (NHTSA) website to locate the nearest child safety seat { Warning A child can be seriously injured or killed in a crash if the child is not properly secured in the child restraint. Secure the child properly following the instructions that came with that child restraint. Where to Put the Restraint According to accident statistics, children and infants are safer when properly restrained in an appropriate child restraint secured in a rear seating position. Whenever possible, children aged 12 and under should be secured in a rear seating position. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Never put a rear-facing child restraint in the front. This is because the risk to the rear-facing child is so great if the airbag deploys. { Warning A child in a rear-facing child restraint can be seriously injured or killed if the front passenger airbag inflates. This is because the back of the rear-facing child restraint would be very close to the inflating airbag. A child in a forward-facing child restraint can be seriously injured or killed if the front passenger airbag inflates and the passenger seat is in a forward position. Even if the passenger sensing system has turned off the front passenger frontal airbag, no system is fail-safe. No one can guarantee that an airbag will not deploy under some unusual circumstance, even though it is turned off. (Continued) Warning (Continued) Secure rear-facing child restraints in a rear seat, even if the airbag is off. If you secure a forward-facing child restraint in the front seat, always move the front passenger seat as far back as it will go. It is better to secure the child restraint in a rear seat. See Passenger Sensing System 0 56 for additional information. When securing a child restraint with the seat belts in a rear seat position, study the instructions that came with the child restraint to make sure it is compatible with this vehicle. Child restraints and booster seats vary considerably in size, and some may fit in certain seating positions better than others. 69 Depending on where you place the child restraint and the size of the child restraint, you may not be able to access adjacent seat belts or LATCH anchors for additional passengers or child restraints. Adjacent seating positions should not be used if the child restraint prevents access to or interferes with the routing of the seat belt. Wherever a child restraint is installed, be sure to follow the instructions that came with the child restraint and secure the child restraint properly. Keep in mind that an unsecured child restraint can move around in a collision or sudden stop and injure people in the vehicle. Be sure to properly secure any child restraint in the vehicle — even when no child is in it. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 70 Seats and Restraints Lower Anchors and Tethers for Children (LATCH System) The LATCH system secures a child restraint during driving or in a crash. LATCH attachments on the child restraint are used to attach the child restraint to the anchors in the vehicle. The LATCH system is designed to make installation of a child restraint easier. In order to use the LATCH system in your vehicle, you need a child restraint that has LATCH attachments. LATCH-compatible rear-facing and forward-facing child seats can be properly installed using either the LATCH anchors or the vehicle’s seat belts. Do not use both the seat belts and the LATCH anchorage system to secure a rear-facing or forward-facing child seat. Booster seats use the vehicle’s seat belts to secure the child and the booster seat. If the manufacturer recommends that the booster seat be secured with the LATCH system, this can be done as long as the booster seat can be positioned properly and there is no interference with the proper positioning of the lap-shoulder belt on the child. Make sure to follow the instructions that came with the child restraint, and also the instructions in this manual. When installing a child restraint with a top tether, you must also use either the lower anchors or the seat belts to properly secure the child restraint. A child restraint must never be installed using only the top tether and anchor. For a forward-facing 5-pt harness child restraint where the combined weight of the child and restraint are up to 29.5 kg (65 lb), use either the lower LATCH anchorages with the top tether anchorage, or the seat belt with the top tether anchorage. Where the combined weight of the child and restraint are greater than 29.5 kg (65 lb), use the seat belt with the top tether anchorage only. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 71 Recommended Methods for Attaching Child Restraints Restraint Type Combined Weight of the Child + Child Restraint Rear-Facing Child Restraint Up to 29.5 kg (65 lb) Rear-Facing Child Restraint Greater than 29.5 kg (65 lb) Forward-Facing Child Restraint Up to 29.5 kg (65 lb) Forward-Facing Child Restraint Greater than 29.5 kg (65 lb) See Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 78 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 80. Child restraints built after March 2014 will be labeled with the specific child weight up to which the LATCH system can be used to install the restraint. Use Only Approved Attachment Methods Shown with an X LATCH – Lower Anchors Only X Seat Belt Only LATCH – Lower Anchors and Top Tether Anchor Seat Belt and Top Tether Anchor X X X X X The following explains how to attach a child restraint with these attachments in the vehicle. Not all vehicle seating positions have lower anchors. In this case, the seat belt must be used (with top tether where available) to secure the child restraint. See Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 78 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 80. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 72 Seats and Restraints Lower Anchors Top Tether Anchor Some child restraints that have a top tether are designed for use with or without the top tether being attached. Others require the top tether always to be attached. In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. Be sure to read and follow the instructions for your child restraint. Lower Anchor and Top Tether Anchor Locations Lower anchors (1) are metal bars built into the vehicle. There are two lower anchors for each LATCH seating position that will accommodate a child restraint with lower attachments (2). A top tether (3, 4) is used to secure the top of the child restraint to the vehicle. A top tether anchor is built into the vehicle. The top tether attachment hook (2) on the child restraint connects to the top tether anchor in the vehicle in order to reduce the forward movement and rotation of the child restraint during driving or in a crash. The child restraint may have a single tether (3) or a dual tether (4). Either will have a single attachment hook (2) to secure the top tether to the anchor. I : Seating positions with top tether anchors. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints H : Seating positions with two lower anchors. 73 position. See Where to Put the Restraint 0 68 for additional information. Securing a Child Restraint Designed for the LATCH System { Warning To assist in locating the lower anchors, each seating position with lower anchors has two labels, near the crease between the seatback and the seat cushion. To assist in locating the top tether anchors, the top tether anchor symbol is on the trim near the anchor. The top tether anchors are on the back of the rear seatbacks. Be sure to use an anchor located directly behind the seating position where the child restraint will be placed. Do not secure a child restraint in a position without a top tether anchor if a national or local law requires that the top tether be attached, or if the instructions that come with the child restraint say that the top tether must be attached. According to accident statistics, children and infants are safer when properly restrained in a child restraint system or infant restraint system secured in a rear seating A child could be seriously injured or killed in a crash if the child restraint is not properly attached to the vehicle using either the LATCH anchors or the vehicle seat belt. Follow the instructions that came with the child restraint and the instructions in this manual. { Warning To reduce the risk of serious or fatal injuries during a crash, do not attach more than one child restraint to a single anchor. (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 74 Seats and Restraints Warning (Continued) Attaching more than one child restraint to a single anchor could cause the anchor or attachment to come loose or even break during a crash. A child or others could be injured. { Warning Children can be seriously injured or strangled if a shoulder belt is wrapped around their neck. The shoulder belt can tighten but cannot be loosened if it is locked. The shoulder belt locks when it is pulled all the way out of the retractor. It unlocks when the shoulder belt is allowed to go all the way back into the retractor, but it cannot do this if it is wrapped around a child’s neck. If the shoulder belt is locked and (Continued) Warning (Continued) tightened around a child’s neck, the only way to loosen the belt is to cut it. Buckle any unused seat belts behind the child restraint so children cannot reach them. Pull the shoulder belt all the way out of the retractor to set the lock, and tighten the belt behind the child restraint after the child restraint has been installed. Caution Do not let the LATCH attachments rub against the vehicle’s seat belts. This may damage these parts. If necessary, move buckled seat belts to avoid rubbing the LATCH attachments. (Continued) Caution (Continued) Do not fold the rear seatback when the seat is occupied. Do not fold the empty rear seat with a seat belt buckled. This could damage the seat belt or the seat. Unbuckle and return the seat belt to its stowed position, before folding the seat. If you need to secure more than one child restraint in the rear seat, see Where to Put the Restraint 0 68. 1. Attach and tighten the lower attachments to the lower anchors. If the child restraint does not have lower attachments or the desired seating position does not have lower anchors, secure the child restraint with the top tether and the seat belt. Refer to the child restraint manufacturer instructions and the instructions in this manual. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 1.1. Find the lower anchors for the desired seating position. 1.2. Put the child restraint on the seat. For rear outboard seating positions, if the head restraint interferes with the proper installation of the child restraint, the head restraint may be removed. See “Head Restraint Removal and Reinstallation” at the end of this section. When installing a rear-facing child restraint, it may be necessary to move the front seat forward to properly install the child restraint per the child restraint manufacturer instructions. See Seat Adjustment 0 31. 75 1.3. Attach and tighten the lower attachments on the child restraint to the lower anchors. 2. If the child restraint manufacturer recommends that the top tether be attached, attach and tighten the top tether to the top tether anchor, if equipped. Refer to the child restraint instructions and the following steps: 2.1. Find the top tether anchor. If the position you are using does not have a headrest or head restraint and you are using a single tether, route the tether over the seatback. 2.2. Remove the cargo cover, if equipped, before installing the top tether. Place the cargo cover on the floor of the cargo area. The cargo cover should remain off while the top tether is in use. 2.3. Route, attach, and tighten the top tether according to your child restraint instructions and the following instructions: If the position you are using does not have a headrest or head restraint Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 76 Seats and Restraints Head Restraint Removal and Reinstallation and you are using a dual tether, route the tether over the seatback. The rear outboard head restraints can be removed if they interfere with the proper installation of the child restraint. To remove the head restraint: If the position you are using has an adjustable headrest or head restraint and you are using a single tether, raise the headrest or head restraint and route the tether under the headrest or head restraint and in between the headrest or head restraint posts. If the position you are using has an adjustable headrest or head restraint and you are using a dual tether, raise the headrest or head restraint and route the tether under the headrest or head restraint and around the headrest or head restraint posts. 3. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the LATCH path and attempt to move it side to side and back and forth. There should be no more than 2.5 cm (1 in) of movement for proper installation. 1. Partially fold the seatback forward. See Rear Seats 0 38. 2. Press both buttons on the head restraint posts at the same time, and pull up on the head restraint. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 3. Store the head restraint in a secure place. To reinstall the head restraint: 4. When the child restraint is removed, reinstall the head restraint before the seating position is used. Replacing LATCH System Parts After a Crash { Warning { Warning With head restraints that are not installed and adjusted properly, there is a greater chance that occupants will suffer a neck/ spinal injury in a crash. Do not drive until the head restraints for all occupants are installed and adjusted properly. 77 1. Insert the head restraint posts into the holes in the top of the seatback. The notches on the posts must face the driver side of the vehicle. 2. Push the head restraint down. If necessary, press the height adjustment release button to further lower the head restraint. See Rear Seats 0 38. 3. Try to move the head restraint to make sure it is locked in place. A crash can damage the LATCH system in the vehicle. A damaged LATCH system may not properly secure the child restraint, resulting in serious injury or even death in a crash. To help make sure the LATCH system is working properly after a crash, see your dealer to have the system inspected and any necessary replacements made as soon as possible. If the vehicle has the LATCH system and it was being used during a crash, new LATCH system parts may be needed. New parts and repairs may be necessary even if the LATCH system was not being used at the time of the crash. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 78 Seats and Restraints Securing Child Restraints (With the Seat Belt in the Rear Seat) In Canada, the law requires that forward-facing child restraints have a top tether and that the tether be attached. When securing a child restraint with the seat belts in a rear seat position, study the instructions that came with the child restraint to make sure it is compatible with this vehicle. If the child restraint or vehicle seat position does not have the LATCH system, you will be using the seat belt to secure the child restraint. Be sure to follow the instructions that came with the child restraint. If the child restraint has the LATCH system, see Lower Anchors and Tethers for Children (LATCH System) 0 70 for how and where to install the child restraint using LATCH. If a child restraint is secured in the vehicle using a seat belt and it uses a top tether, see Lower Anchors and Tethers for Children (LATCH System) 0 70 for top tether anchor locations. Do not secure a child seat in a position without a top tether anchor if a national or local law requires that the top tether be anchored, or if the instructions that come with the child restraint say that the top tether must be anchored. If more than one child restraint needs to be installed in the rear seat, be sure to read Where to Put the Restraint 0 68. 1. Put the child restraint on the seat. For outboard second row seating positions, remove the seat belt from the guide. Do not secure the child restraint with the seat belt routed through the guide. When installing a rear-facing child restraint, it may be necessary to move the front seat forward to properly install the child restraint per the child restraint manufacturer instructions. If the head restraint interferes with the proper installation of the child restraint, the head restraint may be removed. See "Head Restraint Removal and Reinstallation" under Lower Anchors and Tethers for Children (LATCH System) 0 70. 2. Pick up the latch plate, and run the lap and shoulder portions of the vehicle seat belt through or around the restraint. The child restraint instructions will show you how. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints 3. Push the latch plate into the buckle until it clicks. Position the release button on the buckle, away from the child restraint, so that the seat belt could be quickly unbuckled if necessary. 4. Pull the shoulder belt all the way out of the retractor to set the lock. When the retractor lock is set, the belt can be tightened but not pulled out of the retractor. 79 5. To tighten the belt, push down on the child restraint, pull the shoulder portion of the belt to tighten the lap portion of the belt, and feed the shoulder belt back into the retractor. When installing a forward-facing child restraint, it may be helpful to use your knee to push down on the child restraint as you tighten the belt. Try to pull the belt out of the retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 4 and 5. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 80 Seats and Restraints 6. If the child restraint has a top tether, follow the child restraint manufacturer's instructions regarding the use of the top tether. See Lower Anchors and Tethers for Children (LATCH System) 0 70. 7. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the seat belt path and attempt to move it side to side and back and forth. When the child restraint is properly installed, there should be no more than 2.5 cm (1 in) of movement. To remove the child restraint, unbuckle the vehicle seat belt and let it return to the stowed position. If the top tether is attached to a top tether anchor, disconnect it. If the head restraint was removed, reinstall it before the seating position is used. See "Head Restraint Removal and Reinstallation" under Lower Anchors and Tethers for Children (LATCH System) 0 70 for additional information on installing the head restraint properly. Securing Child Restraints (With the Seat Belt in the Front Seat) This vehicle has airbags. A rear seat is a safer place to secure a forward-facing child restraint. See Where to Put the Restraint 0 68. In addition, the vehicle has a passenger sensing system which is designed to turn off the front outboard passenger frontal airbag and knee airbag (if equipped) under certain conditions. See Passenger Sensing System 0 56 and Passenger Airbag Status Indicator 0 100 for more information, including important safety information. Never put a rear-facing child seat in the front. This is because the risk to the rear-facing child is so great if the airbag deploys. { Warning A child in a rear-facing child restraint can be seriously injured or killed if the front outboard passenger frontal airbag inflates. This is because the back of the rear-facing child restraint would be very close to the inflating airbag. A child in a forward-facing child restraint can be seriously injured or killed if the front outboard passenger frontal airbag inflates and the passenger seat is in a forward position. Even if the passenger sensing system has turned off the front outboard passenger airbag(s), no system is fail-safe. No one can guarantee that an airbag will not deploy under some unusual circumstance, even though the airbag(s) are off. Secure rear-facing child restraints in a rear seat, even if the airbag(s) are off. If you secure a (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Seats and Restraints Warning (Continued) forward-facing child restraint in the front outboard passenger seat, always move the seat as far back as it will go. It is better to secure the child restraint in a rear seat. See Passenger Sensing System 0 56 for additional information. If the child restraint uses a top tether, see Lower Anchors and Tethers for Children (LATCH System) 0 70 for top tether anchor locations. Do not secure a child seat in a position without a top tether anchor if a national or local law requires that the top tether be anchored, or if the instructions that come with the child restraint say that the top tether must be anchored. In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. When using the lap-shoulder belt to secure the child restraint in this position, follow the instructions that came with the child restraint and the following instructions: 81 or around the restraint. The child restraint instructions will show you how. 1. Move the seat as far back as it will go before securing the forward-facing child restraint. Move the seat upward or the seatback to an upright position, if needed, to get a tight installation of the child restraint. When the passenger sensing system has turned off the front outboard passenger frontal airbag and knee airbag (if equipped), the OFF indicator on the passenger airbag status indicator should light and stay lit when you start the vehicle. See Passenger Airbag Status Indicator 0 100. 2. Put the child restraint on the seat. 3. Pick up the latch plate, and run the lap and shoulder portions of the vehicle seat belt through 4. Push the latch plate into the buckle until it clicks. Position the release button on the buckle, away from the child restraint, so that the seat belt could be quickly unbuckled if necessary. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 82 Seats and Restraints 7. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the seat belt path and attempt to move it side to side and back and forth. When the child restraint is properly installed, there should be no more than 2.5 cm (1 in) of movement. 5. Pull the shoulder belt all the way out of the retractor to set the lock. When the retractor lock is set, the belt can be tightened but not pulled out of the retractor. 6. To tighten the belt, push down on the child restraint, pull the shoulder portion of the belt to tighten the lap portion of the belt, and feed the shoulder belt back into the retractor. When installing a forward-facing child restraint, it may be helpful to use your knee to push down on the child restraint as you tighten the belt. Try to pull the belt out of the retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 5 and 6. If the airbag or airbags are off, the OFF indicator in the passenger airbag status indicator will come on and stay on when the vehicle is started. If a child restraint has been installed and the ON indicator is lit, see “If the On Indicator Is Lit for a Child Restraint” under Passenger Sensing System 0 56. To remove the child restraint, unbuckle the vehicle seat belt and let it return to the stowed position. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Storage Storage Storage Compartments Storage Compartments Storage Compartments . . . . . . . . Instrument Panel Storage . . . . . . Glove Box . . . . . . . . . . . . . . . . . . . . . Cupholders . . . . . . . . . . . . . . . . . . . . Underseat Storage . . . . . . . . . . . . . Center Console Storage . . . . . . . 83 83 83 84 84 84 Additional Storage Features Cargo Cover . . . . . . . . . . . . . . . . . . . 85 Cargo Management System . . . 85 Convenience Net . . . . . . . . . . . . . . 86 { Warning Do not store heavy or sharp objects in storage compartments. In a crash, these objects may cause the cover to open and could result in injury. Instrument Panel Storage Pull up on the handle to open. Glove Box Roof Rack System Lift up on the glove box lever to open it. Roof Rack System . . . . . . . . . . . . . 86 Pull the handle to open. 83 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 84 Storage Cupholders Underseat Storage Center Console Storage If equipped, pull the rear seat armrest down to access. If equipped, there is storage under the front passenger seat. Lift the end of the tray and pull it forward to open. Push it in toward the seat to close. For vehicles with center console storage, press the button and slide rearward to open. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Storage 85 Additional Storage Features Cargo Cover { Warning An unsecured cargo cover could strike people in a sudden stop or turn, or in a crash. Store the cargo cover securely or remove it from the vehicle. { Warning Do not place objects on the cargo cover. Sudden stops or turns can cause objects to be thrown in the vehicle. You or others could be injured. If equipped, use the cargo cover to cover items in the rear of the vehicle. Pull the strap to lift. To install, hang the loops on the liftgate anchors. Cargo Management System This vehicle has a cargo management system in the rear. Fold the load floor. Place the hook from the load floor inside the hook on the side trim. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 86 Storage Convenience Net Roof Rack System { Warning The vehicle may have a convenience net. The net is used to store small loads and should not be used for heavy loads. If something is carried on top of the vehicle that is longer or wider than the roof rack — like paneling, plywood, or a mattress — the wind can catch it while the vehicle is being driven. The item being carried could be violently torn off, and this could cause a collision and damage the vehicle. Never carry something longer or wider than the roof rack on top of the vehicle unless using a GM certified accessory carrier. For vehicles with a roof rack, the rack can be used to load items. For roof racks that do not have crossrails included, GM Certified crossrails can be purchased as an accessory. See your dealer for additional information. Caution Loading cargo on the roof rack that weighs more than 75 kg (165 lb) or hangs over the rear or sides of the vehicle may damage the vehicle. Do not load cargo exceeding 75 kg (165 lbs) and always load cargo so that it rests evenly between the crossrails and does not block the vehicle lamps or windows. Fasten the cargo securely. To prevent damage or loss of cargo when driving, check to make sure crossrails and cargo are securely fastened. Loading cargo on the roof rack will make the vehicle’s center of gravity higher. Avoid high speeds, sudden starts, sharp turns, sudden braking, or abrupt maneuvers; otherwise it may result in loss of control. If driving for a long distance, on rough roads, or at high speeds, occasionally stop the vehicle to make sure the cargo remains in its Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Storage place. Do not exceed the maximum vehicle capacity when loading the vehicle. See Vehicle Load Limits 0 148. 87 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 88 Instruments and Controls Instruments and Controls Controls Steering Wheel Adjustment . . . . Steering Wheel Controls . . . . . . . Heated Steering Wheel . . . . . . . . Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . Windshield Wiper/Washer . . . . . . Rear Window Wiper/Washer . . . Compass . . . . . . . . . . . . . . . . . . . . . . Clock . . . . . . . . . . . . . . . . . . . . . . . . . . Power Outlets . . . . . . . . . . . . . . . . . 89 89 89 89 89 91 92 93 93 Warning Lights, Gauges, and Indicators Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . 94 Instrument Cluster . . . . . . . . . . . . . 95 Speedometer . . . . . . . . . . . . . . . . . . 96 Odometer . . . . . . . . . . . . . . . . . . . . . . 96 Trip Odometer . . . . . . . . . . . . . . . . . 97 Tachometer . . . . . . . . . . . . . . . . . . . . 97 Fuel Gauge . . . . . . . . . . . . . . . . . . . . 97 Engine Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . . . 98 Seat Belt Reminders . . . . . . . . . . . 99 Airbag Readiness Light . . . . . . . . 99 Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . 100 Charging System Light . . . . . . . 101 Malfunction Indicator Lamp (Check Engine Light Capless) . . . . . . . . . . . . . . . . . . . . 101 Malfunction Indicator Lamp (Check Engine Light Capped) . . . . . . . . . . . . . . . . . . . . 103 Brake System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . 105 Antilock Brake System (ABS) Warning Light . . . . . . . . . . . . . . . 105 Lane Departure Warning (LDW) Light . . . . . . . . . . . . . . . . . 106 Vehicle Ahead Indicator . . . . . . 106 Traction Off Light . . . . . . . . . . . . . 106 StabiliTrak OFF Light . . . . . . . . . 107 Traction Control System (TCS)/ StabiliTrak Light . . . . . . . . . . . . . 107 Tire Pressure Light . . . . . . . . . . . 107 Engine Oil Pressure Light . . . . 108 Low Fuel Warning Light . . . . . . 108 Immobilizer Light . . . . . . . . . . . . . 108 High-Beam On Light . . . . . . . . . . 109 Front Fog Lamp Light . . . . . . . . . 109 Lamps On Reminder . . . . . . . . . 109 Cruise Control Light . . . . . . . . . . 109 Door Ajar Light . . . . . . . . . . . . . . . 110 Information Displays Driver Information Center (DIC) . . . . . . . . . . . . . . . . 110 Vehicle Messages Vehicle Messages . . . . . . . . . . . . 113 Engine Power Messages . . . . . 113 Vehicle Speed Messages . . . . . 113 Vehicle Personalization Vehicle Personalization . . . . . . . 114 Universal Remote System Universal Remote System . . . . 120 Universal Remote System Programming . . . . . . . . . . . . . . . 120 Universal Remote System Operation . . . . . . . . . . . . . . . . . . . 122 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls 89 Controls Do not adjust the steering wheel while driving. The steering wheel takes about three minutes to start heating. Steering Wheel Adjustment Steering Wheel Controls Horn Press a on the steering wheel pad The infotainment system can be operated by using the steering wheel controls. See “Steering Wheel Controls” in the infotainment manual. to sound the horn. Windshield Wiper/Washer Heated Steering Wheel The windshield wiper/washer lever is on the right side of the steering column. To adjust the steering wheel: 1. Pull the lever down. Move the lever to one of the following positions: 2. Move the steering wheel up or down. HI : Use for fast wipes. 3. Pull or push the steering wheel closer or away from you. 4. Lift the lever up to lock the steering wheel in place. LO : Use for slow wipes. ( : If equipped, press to turn on or off. A light on the button displays when the feature is turned on. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 90 Instruments and Controls additional wipes may occur depending on how long the windshield washer had been activated. See Washer Fluid 0 202 for information on filling the windshield washer fluid reservoir. INT : Use this setting for intermittent wipes or Rainsense™, if equipped. For intermittent wipes, move the windshield wiper lever to INT. Turn the x INT band up for more frequent wipes or down for less frequent wipes. If equipped with Rainsense wipes, see “Rainsense” later in this section. OFF : Use to turn the wipers off. 1X : For a single wipe, briefly move the wiper lever down. For several wipes, hold the wiper lever down. b : Pull the windshield wiper lever toward you to spray windshield washer fluid and activate the wipers. The wipers will continue until the lever is released or the maximum wash time is reached. When the windshield wiper lever is released, Wipe Parking If the ignition is turned off while the wipers are on LO, HI, or INT, they will immediately stop. If the windshield wiper lever is then moved to OFF before the driver door is opened or within 10 minutes, the wipers will restart and move to the base of the windshield. If the ignition is turned off while the wipers are performing wipes due to windshield washing or Rainsense wipes, the wipers continue to run until they reach the base of the windshield. { Warning In freezing weather, do not use the washer until the windshield is warmed. Otherwise the washer fluid can form ice on the windshield, blocking your vision. { Warning Before driving the vehicle, always clear snow and ice from the hood, windshield, roof, and rear of the vehicle, including all lamps and windows. Reduced visibility from snow and ice buildup could lead to a crash. Clear snow and ice from the wiper blades before using them. If frozen to the windshield, carefully loosen or thaw them. Damaged wiper blades should be replaced. See Wiper Blade Replacement 0 207. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Heavy snow or ice can overload the wiper motor. A circuit breaker will stop the motor until it cools down. . Rainsense™ Wiper Arm Assembly Protection If equipped with Rainsense, a sensor near the top center of the windshield detects the amount of water on the windshield and controls the frequency of the windshield wiper. When using an automatic car wash, move the windshield wiper lever to OFF. This disables the automatic Rainsense windshield wipers and/or manual windshield wipers. Keep the sensor free from debris to allow for best system performance. INT : When enabled, move the windshield wiper lever to INT. Turn the x INT band on the wiper lever to adjust the sensitivity. Move the windshield wiper lever out of the INT position to deactivate Rainsense. With Rainsense, if the transmission is in N (Neutral) and the vehicle speed is very slow, the wipers will automatically stop at the base of the windshield. The wiper operations return to normal when the transmission is no longer in N (Neutral) or the vehicle speed has increased. Rear Window Wiper/ Washer . Turn the band up for more sensitivity to moisture. . Turn the band down for less sensitivity to moisture. 91 The rear wiper/washer controls are on the end of the windshield wiper lever. ON : Press the upper portion of the button for continuous rear window wipes. OFF : The rear wiper turns off when the button is returned to the middle position. INT : Press the lower portion of the button for rear intermittent wipes. m= REAR : Push the windshield wiper lever forward to spray washer fluid on the rear window. The lever returns to its starting position when released. Rear Wiper Arm Assembly Protection When using an automatic car wash, move the rear wiper control to OFF to disable the rear wiper. In some vehicles, if the transmission is in N (Neutral) and the vehicle speed is Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 92 Instruments and Controls very slow, the rear wiper will automatically park under the rear spoiler. The wiper operations return to normal when the transmission is no longer in N (Neutral) or the vehicle speed has increased. Reverse Gear Wipes If the rear wiper control is off, the rear wiper will automatically operate continuously when the shift lever is in R (Reverse), and the front windshield wiper is performing low or high speed wipes. If the rear wiper control is off, the shift lever is in R (Reverse), and the front windshield wiper is performing interval wipes, then the rear wiper automatically performs interval wipes. This feature can be changed. See Vehicle Personalization 0 114. The windshield washer reservoir is used for the windshield and the rear window. Check the fluid level in the reservoir if either washer is not working. See Washer Fluid 0 202. Compass The vehicle may have a compass display in the Driver Information Center (DIC). Setting the Compass Zone Under certain circumstances, such as during a long trip or moving to a new area, the compass zone will need to be reset. If the compass is not set to the correct zone, it may give false readings. The compass zone should be set to the area in which the vehicle is currently traveling. Use the DIC buttons to set the compass zone: 1. While the vehicle is in P (Park), press the MENU button to display the DIC menu. 2. Press and hold SET/CLR while the Set Area display is active. 3. Find the vehicle's current location and zone number on the map. Zones 1 through 15 are available. 4. Use w x to change to the correct zone number. 5. Press SET/CLR to confirm the setting. The compass system is designed to operate for a certain number of miles or degrees of turn before needing a signal from the GPS satellites. When the compass display shows CAL, drive the vehicle for a short distance in an open area where it can receive a Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls GPS signal. The compass system will automatically determine when a GPS signal is restored and provide a heading again. Press q BACK to go to the last menu and save the changes or { to return to the Home Page. Clock Power Outlets Setting the Time and Date Power Outlet 110/120-Volt Alternating Current To set the time or date: 1. Select Settings from the Home Page, then select Time and Date. 2. Select the desired function. To set the time or date, touch « or ª to change the hour, minutes, AM, PM, day, month, or year. To change the 12-24 Hr setting, touch 12-24 Hr. To turn Auto Set on and off, touch Auto Set. If auto timing is set, the time displayed on the clock may not update immediately when driving into a new time zone. Auto set requires an active OnStar or connected service plan. If equipped, this power outlet is on the rear of the center console. It can be used to plug in electrical equipment that uses a maximum limit of 150 watts. 93 An indicator light on the outlet turns on to show it is in use. The light comes on when the ignition is on and equipment requiring less than 150 watts is plugged into the outlet, and no system fault is detected. The indicator light does not come on when the ignition is off or if the equipment is not fully seated into the outlet. If equipment is connected using more than 150 watts or a system fault is detected, a protection circuit shuts off the power supply and the indicator light turns off. To reset the circuit, unplug the item and plug it back in or turn the Retained Accessory Power (RAP) off and then back on. See Retained Accessory Power (RAP) 0 157. The power restarts when equipment using 150 watts or less is plugged into the outlet and a system fault is not detected. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 94 Instruments and Controls The power outlet is not designed for and may not work properly, if any of the following are plugged in: . Equipment with high initial peak wattage, such as compressor-driven refrigerators and electric power tools . Other equipment requiring an extremely stable power supply, such as microcomputer-controlled electric blankets and touch sensor lamps . Medical equipment Warning Lights, Gauges, and Indicators Warning lights and gauges can signal that something is wrong before it becomes serious enough to cause an expensive repair or replacement. Paying attention to the warning lights and gauges could prevent injury. Some warning lights come on briefly when the engine is started to indicate they are working. When one of the warning lights comes on and stays on while driving, or when one of the gauges shows there may be a problem, check the section that explains what to do. Waiting to do repairs can be costly and even dangerous. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Instrument Cluster English Shown, Metric Similar 95 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 96 Instruments and Controls Cluster Menu There is an interactive display area in the center of the instrument cluster. Use the controls to open and scroll through the different items and displays. 1. SET/CLR : Press to set or clear the menu item when it is displayed. 2. \ : Turn the band to scroll through the menu items. 3. MENU: Press to access the cluster applications. This button is also used to return to or exit the last screen displayed on the DIC. Press MENU to access the cluster applications. Use \ to scroll through the list of available applications. Not all applications will be available on all vehicles. . Info app. This is where you can view the selected Driver Information Center (DIC) displays. See Driver Information Center (DIC) 0 110. . Navigation . Options Navigation Press SET/CLR to select the Navigation app. Use \ to highlight available options. If there is no active route, you can resume the last route and turn the voice prompts on/off. If there is an active route, press SET/CLR to cancel route guidance or turn the voice prompts on/off. Options Press SET/CLR to select the Options app. Use \ to scroll through the items in the Options menu. Unit : Press SET/CLR while Unit is displayed to enter the Units menu. Choose U.S. or metric units by pressing SET/CLR while the desired item is highlighted. Info Pages : Press SET/CLR while Info Pages is displayed to enter the Info Pages menu. Press SET/CLR to edit the list of info apps displayed. See Driver Information Center (DIC) 0 110. Speedometer The speedometer shows the vehicle speed in kilometers per hour (km/h) and miles per hour (mph). Odometer The odometer shows how far the vehicle has been driven, in either kilometers or miles. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Trip Odometer The trip odometer shows how far the vehicle has been driven since the trip odometer was last reset. The trip odometer is accessed and reset through the Driver Information Center (DIC). See Driver Information Center (DIC) 0 110. Tachometer Caution (Continued) vehicle could be damaged, and the damage would not be covered by the vehicle warranty. Do not operate the engine with the rpm’s in the warning area. Fuel Gauge The tachometer displays the engine speed in revolutions per minute (rpm). English When the ignition is on, the fuel gauge indicates about how much fuel is left in the tank. When the engine is on, the tachometer will indicate the engine’s revolutions per minute (rpm). The tachometer may vary by several hundred rpm’s, during Auto Stop mode, when the engine is shutting off and restarting. Caution If the engine is operated with the rpm’s in the warning area at the high end of the tachometer, the (Continued) 97 An arrow on the fuel gauge indicates the side of the vehicle the fuel door is on. Metric When the indicator nears empty, the low fuel light comes on. There is a small amount of fuel left, but the fuel tank should be filled soon. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 98 Instruments and Controls Here are four things that some owners ask about. None of these show a problem with the fuel gauge: . At the service station, the fuel pump shuts off before the gauge reads full. . It takes a little more or less fuel to fill up than the gauge indicated. For example, the gauge indicated the tank was half full, but it actually took a little more or less than half the tank's capacity to fill the tank. . The gauge moves a little while turning a corner or speeding up. . The gauge takes a few seconds to stabilize after the ignition is turned on, and goes back to empty when the ignition is turned off. Engine Coolant Temperature Gauge English Metric This gauge shows the engine coolant temperature. If the pointer moves toward the warning area at the high end of the gauge, the engine is too hot. This reading indicates the same thing as the warning light. It means that the engine coolant has overheated. If the vehicle has been operating under normal driving conditions, pull off the road, stop the vehicle, and turn off the engine as soon as possible. See Engine Overheating 0 201. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Seat Belt Reminders Driver Seat Belt Reminder Light There is a driver seat belt reminder light on the instrument cluster. When the vehicle is started, this light flashes and a chime may come on to remind the driver to fasten their seat belt. Then the light stays on solid until the belt is buckled. This cycle may continue several times if the driver remains or becomes unbuckled while the vehicle is moving. If the driver seat belt is buckled, neither the light nor the chime comes on. Passenger Seat Belt Reminder Light The vehicle may also have a passenger seat belt reminder light. 99 electronic device. To turn off the reminder light and/or chime, remove the object from the seat or buckle the seat belt. Airbag Readiness Light When the vehicle is started, this light flashes and a chime may come on to remind passengers to fasten their seat belt. Then the light stays on solid until the belt is buckled. This light shows if there is an electrical problem with the airbag system. The system check includes the airbag sensor(s), passenger sensing system (if equipped), the pretensioners, the airbag modules, the wiring, and the crash sensing and diagnostic module. For more information on the airbag system, see Airbag System 0 50. This cycle continues several times if the front passenger remains or becomes unbuckled while the vehicle is moving. If the front passenger seat belt is buckled, neither the chime nor the light comes on. The front passenger seat belt reminder light and chime may turn on if an object is put on the seat such as a briefcase, handbag, grocery bag, laptop, or other The airbag readiness light comes on for several seconds when the vehicle is started. If the light does not come on then, have it fixed immediately. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 100 Instruments and Controls outboard passenger frontal airbag and knee airbag (if equipped) are allowed to inflate. { Warning If the airbag readiness light stays on after the vehicle is started or comes on while driving, it means the airbag system might not be working properly. The airbags in the vehicle might not inflate in a crash, or they could even inflate without a crash. To help avoid injury, have the vehicle serviced right away. Passenger Airbag Status Indicator The vehicle has a passenger sensing system. See Passenger Sensing System 0 56 for important safety information. The instrument panel has a passenger airbag status indicator. United States Canada When the vehicle is started, the passenger airbag status indicator will light ON and OFF, or the symbol for on and off, for several seconds as a system check. Then, after several seconds, the status indicator will light either ON or OFF, or the on or off symbol to let you know the status of the front outboard passenger frontal airbag and knee airbag (if equipped). If the word ON or the on symbol is lit on the passenger airbag status indicator, it means that the front If the word OFF or the off symbol is lit on the passenger airbag status indicator, it means that the passenger sensing system has turned off the front outboard passenger frontal airbag and passenger knee airbag (if equipped). If, after several seconds, both status indicator lights remain on, or if there are no lights at all, there may be a problem with the lights or the passenger sensing system. See your dealer for service. { Warning If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. To help avoid injury to yourself or others, have the vehicle serviced right (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Warning (Continued) away. See Airbag Readiness Light 0 99 for more information, including important safety information. Charging System Light This light will come on briefly when the ignition is turned on, and the engine is not running, as a check to show it is working. It should go out when the engine is started. If it stays on, or comes on while driving, there may be a problem with the electrical charging system. Have it checked by your dealer. Driving while this light is on could drain the battery. If a short distance must be driven with the light on, turn off all accessories, such as the radio and air conditioner, to help reduce the drain on the battery. Malfunction Indicator Lamp (Check Engine Light - Capless) This light is part of the vehicle’s emission control on-board diagnostic system. If this light is on while the engine is running, a malfunction has been detected and the vehicle may require service. The light should come on to show that it is working when the ignition is in Service Mode. See Ignition Positions 0 152. 101 Malfunctions are often indicated by the system before any problem is noticeable. Being aware of the light and seeking service promptly when it comes on may prevent damage. Caution If the vehicle is driven continually with this light on, the emission control system may not work as well, the fuel economy may be lower, and the vehicle may not run smoothly. This could lead to costly repairs that might not be covered by the vehicle warranty. Caution Modifications to the engine, transmission, exhaust, intake, or fuel system, or the use of replacement tires that do not meet the original tire specifications, can cause this light to come on. This could lead to (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 102 Instruments and Controls Caution (Continued) costly repairs not covered by the vehicle warranty. This could also affect the vehicle’s ability to pass an Emissions Inspection/ Maintenance test. See Accessories and Modifications 0 189. If the light is flashing : A malfunction has been detected that could damage the emission control system and increase vehicle emissions. Diagnosis and service may be required. To help prevent damage, reduce vehicle speed and avoid hard accelerations and uphill grades. If the light continues to flash, find a safe place to park. Turn the vehicle off and wait at least 10 seconds before restarting the engine. If the light is still flashing, follow the previous guidelines and see your dealer for service as soon as possible. If the light is on steady : A malfunction has been detected. Diagnosis and service may be required. Check the following: . If fuel has been added to the vehicle using the capless funnel adapter, make sure that it has been removed. See “Filling the Tank with a Portable Gas Can” under Filling the Tank (Capless Fuel Fill) 0 182 or Filling the Tank (Capped Fuel Fill) 0 183. The diagnostic system can detect if the adapter has been left installed in the vehicle, allowing fuel to evaporate into the atmosphere. A few driving trips with the adapter removed may turn off the light. . Poor fuel quality can cause inefficient engine operation and poor driveability, which may go away once the engine is warmed up. If this occurs, change the fuel brand. It may require at least one full tank of the proper fuel to turn the light off. See Recommended Fuel 0 181. If the light remains on, see your dealer. Emissions Inspection and Maintenance Programs If the vehicle requires an Emissions Inspection/Maintenance test, the test equipment will likely connect to the vehicle's Data Link Connector (DLC). The DLC is under the instrument panel to the left of the steering wheel. Connecting devices that are not used to perform an Emissions Inspection/Maintenance test or to service the vehicle may affect vehicle operation. See Add-On Electrical Equipment 0 186. See your dealer if assistance is needed. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls The vehicle may not pass inspection if: . The light is on when the engine is running. . The light does not come on when the ignition is in Service Mode. . Critical emission control systems have not been completely diagnosed. If this happens, the vehicle would not be ready for inspection and might require several days of routine driving before the system is ready for inspection. This can happen if the 12-volt battery has recently been replaced or run down, or if the vehicle has been recently serviced. See your dealer if the vehicle will not pass or cannot be made ready for the test. Malfunction Indicator Lamp (Check Engine Light - Capped) This light is part of the vehicle’s emission control on-board diagnostic system. If this light is on while the engine is running, a malfunction has been detected and the vehicle may require service. The light should come on to show that it is working when the ignition is in Service Mode. See Ignition Positions 0 152. Malfunctions are often indicated by the system before any problem is noticeable. Being aware of the light and seeking service promptly when it comes on may prevent damage. 103 Caution If the vehicle is driven continually with this light on, the emission control system may not work as well, the fuel economy may be lower, and the vehicle may not run smoothly. This could lead to costly repairs that might not be covered by the vehicle warranty. Caution Modifications to the engine, transmission, exhaust, intake, or fuel system, or the use of replacement tires that do not meet the original tire specifications, can cause this light to come on. This could lead to costly repairs not covered by the vehicle warranty. This could also affect the vehicle’s ability to pass an Emissions Inspection/ (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 104 Instruments and Controls Caution (Continued) Maintenance test. See Accessories and Modifications 0 189. If the light is flashing : A malfunction has been detected that could damage the emission control system and increase vehicle emissions. Diagnosis and service may be required. To help prevent damage, reduce vehicle speed and avoid hard accelerations and uphill grades. If towing a trailer, reduce the amount of cargo being hauled as soon as possible. If the light continues to flash, find a safe place to park. Turn the vehicle off and wait at least 10 seconds before restarting the engine. If the light is still flashing, follow the previous guidelines and see your dealer for service as soon as possible. If the light is on steady : A malfunction has been detected. Diagnosis and service may be required. Check the following: . A loose or missing fuel cap may cause the light to come on. See Filling the Tank (Capless Fuel Fill) 0 182 or Filling the Tank (Capped Fuel Fill) 0 183. A few driving trips with the cap properly installed may turn the light off. . Poor fuel quality can cause inefficient engine operation and poor driveability, which may go away once the engine is warmed up. If this occurs, change the fuel brand. It may require at least one full tank of the proper fuel to turn the light off. See Recommended Fuel 0 181. If the light remains on, see your dealer. Emissions Inspection and Maintenance Programs If the vehicle requires an Emissions Inspection/Maintenance test, the test equipment will likely connect to the vehicle's Data Link Connector (DLC). The DLC is under the instrument panel to the left of the steering wheel. Connecting devices that are not used to perform an Emissions Inspection/Maintenance test or to service the vehicle may affect vehicle operation. See Add-On Electrical Equipment 0 186. See your dealer if assistance is needed. The vehicle may not pass inspection if: . The light is on when the engine is running. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls . The light does not come on when the ignition is in Service Mode. . Critical emission control systems have not been completely diagnosed. If this happens, the vehicle would not be ready for inspection and might require several days of routine driving before the system is ready for inspection. This can happen if the 12-volt battery has recently been replaced or run down, or if the vehicle has been recently serviced. See your dealer if the vehicle will not pass or cannot be made ready for the test. Brake System Warning Light This light should come on briefly when the vehicle is turned on. If it does not come on then, have it fixed so it will be ready to warn you if there is a problem. When the vehicle is on, the brake system warning light also comes on when the parking brake is set. The light stays on if the parking brake does not fully release. If it stays on after the parking brake is fully released, there is a brake problem. Have the brake system inspected right away. If the light comes on while driving, pull off the road and stop carefully. The brake pedal might be harder to push, or the brake pedal may go closer to the floor. It could take longer to stop. If the light is still on, have the vehicle towed for service. See Towing the Vehicle 0 249. 105 { Warning The brake system might not be working properly if the brake system warning light is on. Driving with the brake system warning light on can lead to a crash. If the light is still on after the vehicle has been pulled off the road and carefully stopped, have the vehicle towed for service. Antilock Brake System (ABS) Warning Light This light comes on briefly when the engine is started. Metric English Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 106 Instruments and Controls If it does not, have the vehicle serviced by your dealer. If the system is working normally, the indicator light then goes off. If the ABS light stays on, turn the ignition off. If the light comes on while driving, stop as soon as it is safely possible and turn the ignition off. Then start the engine again to reset the system. If the ABS light stays on, or comes on again while driving, the vehicle needs service. If the regular brake system warning light is not on, the vehicle still has brakes, but not antilock brakes. If the regular brake system warning light is also on, the vehicle does not have antilock brakes and there is a problem with the regular brakes. See Brake System Warning Light 0 105. Lane Departure Warning (LDW) Light If equipped, this indicator will display green when a vehicle is detected ahead. See Forward Collision Alert (FCA) System 0 175. Traction Off Light This light is green if LDW is on and ready to operate. This light changes to amber and flashes to indicate that the lane marking has been crossed without using a turn signal in that direction. See Lane Departure Warning (LDW) 0 179. Vehicle Ahead Indicator This light comes on briefly while starting the engine. If it does not, have the vehicle serviced by your dealer. If the system is working normally, the indicator light then turns off. The traction off light comes on when the Traction Control System (TCS) has been turned off by pressing and releasing the TCS/StabiliTrak/ESC button. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls This light and the StabiliTrak/ESC OFF light come on when StabiliTrak/ Electronic Stability Control (ESC) is turned off. If the TCS is off, wheel spin is not limited. Adjust driving accordingly. If StabiliTrak/ESC and TCS are off, the system does not assist in controlling the vehicle. Turn on the TCS and the StabiliTrak/ESC systems, and the warning light turns off. See Traction Control/Electronic Stability Control 0 166. See Traction Control/Electronic Stability Control 0 166. StabiliTrak OFF Light Traction Control System (TCS)/StabiliTrak Light This light comes on briefly while starting the engine. If it does not, have the vehicle serviced by your dealer. This light comes on when the StabiliTrak/Electronic Stability Control (ESC) system is turned off. If StabiliTrak/ESC is off, the Traction Control System (TCS) is also off. 107 If the light is on and not flashing, the TCS, and potentially the StabiliTrak/ ESC system have been disabled. If the indicator/warning light is on and flashing, the TCS and/or the StabiliTrak/ESC system is actively working. See Traction Control/Electronic Stability Control 0 166. Tire Pressure Light The StabiliTrak/Electronic Stability Control (ESC) or Traction Control System (TCS) indicator/warning light comes on briefly when the engine is started. For vehicles with the Tire Pressure Monitor System (TPMS), this light comes on briefly when the engine is started. It provides information about tire pressures and the TPMS. If the light does not come on, have the vehicle serviced by your dealer. If the system is working normally, the indicator light turns off. When the Light Is On Steady This indicates that one or more of the tires are significantly underinflated. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 108 Instruments and Controls Stop as soon as possible, and inflate the tires to the pressure value shown on the Tire and Loading Information label. See Tire Pressure 0 228. When the Light Flashes First and Then Is On Steady Caution (Continued) level is within the operating range and the oil pressure is still low, have the vehicle serviced. Always follow the maintenance schedule for changing engine oil. If the light flashes for about a minute and then stays on, there may be a problem with the TPMS. If the problem is not corrected, the light will come on at every ignition cycle. See Tire Pressure Monitor Operation 0 230. Engine Oil Pressure Light Caution Lack of proper engine oil maintenance can damage the engine. Driving with the engine oil low can also damage the engine. The repairs would not be covered by the vehicle warranty. Check the oil level as soon as possible. Add oil if required, but if the oil (Continued) Low Fuel Warning Light This light comes on for a few seconds when the ignition is turned on as a check to indicate it is working. If it does not come on, have it fixed. This light should come on briefly as the engine is started. If it does not come on, have the vehicle serviced by your dealer. If the light comes on and stays on, it means that oil is not flowing through the engine properly. The vehicle could be low on oil and might have some other system problem. See your dealer. The low fuel warning light comes on and a chime sounds periodically when the vehicle is low on fuel. The light turns off when fuel is added to the fuel tank. Immobilizer Light Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls The immobilizer light should come on briefly as the engine is started. If it does not come on, have the vehicle serviced by your dealer. If the system is working normally, the indicator light turns off. If the light stays on and the engine does not start, there could be a problem with the immobilizer system. See Immobilizer Operation 0 21. High-Beam On Light Front Fog Lamp Light See Headlamp High/Low-Beam Changer 0 124. This light comes on when the exterior lamps are in use, except when only the Daytime Running Lamps (DRL) are active. See Exterior Lamp Controls 0 124. Cruise Control Light For vehicles with front fog lamps, this light comes on when the front fog lamps are in use. The light goes out when the front fog lamps are turned off. See Front Fog Lamps 0 127 for more information. Lamps On Reminder This light comes on when the high-beam headlamps are in use. 109 For vehicles with cruise control, the cruise control light is white when the cruise control is on and ready, and turns green when the cruise control is set and active. The light turns off when the cruise control is turned off. See Cruise Control 0 168. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 110 Instruments and Controls Door Ajar Light Information Displays Driver Information Center (DIC) This light comes on when a door is open or not securely latched. Before driving, check that all doors are properly closed. The Driver Information Center (DIC) displays information about the vehicle. It also displays warning messages if a system problem is detected. See Vehicle Messages 0 113. All messages appear in the DIC display in the center of the instrument cluster. The vehicle may also have features that can be customized through the controls on the radio. See Vehicle Personalization 0 114. DIC Operation and Displays The DIC has different displays which can be accessed by using the DIC buttons on the turn signal lever. The DIC displays trip, fuel, and vehicle system information, and warning messages if a system problem is detected. The bottom of the DIC display shows the position of the shift lever and the odometer. It may also show the direction the vehicle is driving. In cold weather the DIC display may change slowly. This is normal and will move more quickly as the vehicle's interior temperature rises. Use the controls to open and scroll through the different items and displays. SET/CLR : Press to set or clear the menu item displayed. \ : Turn the band to scroll through the items in each menu. MENU : Press to display the Trip/ Fuel Menu and the Vehicle Information Menu. This button is also used to return to or exit the last screen displayed on the DIC. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls DIC Info Page Options DIC Menu Items The info pages on the DIC can be turned on or off through the Options app. Press MENU on the turn signal lever until the Info menu is displayed. Use \ scroll through the menu items. Not all items are available on every vehicle. . Digital Speedometer 1. Press MENU to access the cluster applications. 2. Use \ to scroll to the Options menu and press SET/CLR. . 3. Use \ to choose the Info pages. Press SET/CLR to select. Trip A or B, Average Fuel Economy . Fuel Range . Oil Life 4. Select Edit List. . Tire Pressure 5. Use \ to move through the list of possible information displays. . Fuel Economy 6. Press SET/CLR while an item is highlighted to select or deselect that item. When an item is selected, a checkmark will appear next to it. 7. To exit, scroll to Exit and select. Digital Speedometer The speedometer shows how fast the vehicle is moving in either kilometers per hour (km/h) or miles per hour (mph). The speedometer cannot be reset. Trip A or Trip B, Average Fuel Economy Displays the current distance traveled, in either kilometers (km) or miles (mi), from the last reset for the trip odometer. The trip odometer can 111 be reset to zero by pressing and holding the reset stem in the cluster while the trip odometer display is showing. Also displays the approximate average liters per 100 kilometers (L/100 km) or miles per gallon (mpg). This number is based on the number of L/100 km (mpg) recorded since the last time this menu item was reset. This number reflects only the approximate average fuel economy that the vehicle has right now, and will change as driving conditions change. The average fuel economy can be reset by pressing SET/CLR while the Average Fuel Economy display is showing. Fuel Range This display shows the approximate distance the vehicle can be driven without refueling. The fuel range estimate is based on an average of the vehicle’s fuel economy over recent driving history and the amount of fuel remaining in the fuel tank. Fuel range cannot be reset. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 112 Instruments and Controls Oil Life This display shows an estimate of the oil's remaining useful life. If OIL LIFE 99% REMAINING is displayed, that means 99% of the current oil life remains. When the remaining oil life is low, the CHANGE ENGINE OIL SOON message will appear on the display. The oil should be changed as soon as possible. See Engine Oil 0 193. In addition to the Engine Oil Life System monitoring the oil life, additional maintenance is recommended in the Maintenance Schedule in this manual. See Maintenance Schedule 0 264 for more information. Remember, the Oil Life display must be reset after each oil change. It will not reset itself. Also, be careful not to reset the Oil Life display accidentally at any time other than when the oil has just been changed. It cannot be reset accurately until the next oil change. To reset the Engine Oil Life System, press SET/ CLR while the Remaining Oil Life display is active. See Engine Oil Life System 0 195. Tire Pressure The display will show a vehicle with the approximate pressures of all four tires. Tire pressure is displayed in either kilopascal (kPa) or pounds per square inch (psi). See Tire Pressure Monitor System 0 229 and Tire Pressure Monitor Operation 0 230 for more information. Fuel Economy The center displays the approximate instantaneous fuel economy as a number and bar graph. Displayed above the bar graph is a running average of fuel economy for the most recently travelled selected distance. Displayed below the bar graph is the best average fuel economy that has been achieved for the selected distance. The selected distance is displayed at the top of the page as “last xxx mi/km”. Press SET/CLR to select the distance or reset best value. Hold SET/CLR to reset the best average fuel economy. After reset, the best value displays until the selected distance has been travelled. The display provides information on how current driving behavior affects the running average and how well recent driving compares to the best that has been achieved for the selected distance. Compass The vehicle has a compass display in the DIC. See Compass 0 92 for more information. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Vehicle Messages Messages displayed on the DIC indicate the status of the vehicle or some action that may be needed to correct a condition. Multiple messages may appear one after another. . Brakes . Ride Control Systems . Driver Assistance Systems . Cruise Control . Lighting and Bulb Replacement . Wiper/Washer Systems The messages that do not require immediate action can be acknowledged and cleared by pressing SET/CLR. The messages that require immediate action cannot be cleared until that action is performed. . Doors and Windows . Seat Belts . Airbag Systems . Engine and Transmission . Tire Pressure All messages should be taken seriously; clearing the message does not correct the problem. . Battery If a SERVICE message appears, see your dealer. Follow the instructions given in the messages. The system displays messages regarding the following topics: . Service Messages . Fluid Levels . Vehicle Security Engine Power Messages ENGINE POWER IS REDUCED This message displays when the vehicle's propulsion power is reduced. A reduction in propulsion power can affect the vehicle's ability to accelerate. If this message is on, but there is no observed reduction in performance, proceed to your destination. The performance may be reduced the next time the vehicle 113 is driven. The vehicle may be driven while this message is on, but maximum acceleration and speed may be reduced. Anytime this message stays on, or displays repeatedly, the vehicle should be taken to your dealer for service as soon as possible. Under certain operating conditions, propulsion will be disabled. Try restarting after the vehicle has been off for 30 seconds. Vehicle Speed Messages SPEED LIMITED TO XXX KM/H (MPH) This message shows that the vehicle speed has been limited to the speed displayed. The limited speed is a protection for various propulsion and vehicle systems, such as lubrication, brakes, thermal, suspension, Teen Driver if equipped, or tires. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 114 Instruments and Controls Personalization Menus Time and Date The following list of features may be available: . Time and Date Manually set the time and date. See Clock 0 93. . Rear Seat Reminder The following are all possible personalization features. Depending on the vehicle, some may not be available. . Language . Valet Mode This allows for a chime and a message when the rear door has been opened before or during operation of the vehicle. . Radio Select Off or On. To access the personalization menus: . Vehicle . Bluetooth . Apple CarPlay Select Language, then select from the available language(s). . Android Auto . Valet Mode Voice . Display . Rear Camera To turn Valet Mode on and off, see “Valet Mode” under “Settings” in the infotainment manual. . Return to Factory Settings Radio . Software Information . Wi-Fi To manage the radio features, see “Radio” under “Settings” in the infotainment manual. Vehicle Personalization Use the audio system controls to access the personalization menus for customizing vehicle features. 1. Touch SETTINGS on the Home Page of the infotainment display. 2. Touch the desired feature to display a list of available options. 3. Touch to select the desired feature setting. 4. Press BACK on the center stack or touch S on the infotainment display to return to the previous menu or exit. Each menu is detailed in the following information. Rear Seat Reminder Language Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls 115 Vehicle Auto Defog Rear Cross Traffic Alert Select and the following may be displayed: . Climate and Air Quality The front defog will automatically react to temperature and humidity conditions that may cause fogging. Select Off or On. See Rear Vision Camera (RVC) 0 172. . Collision/Detection Systems Select Off or On. Side Blind Zone Alert Select Off or On. See Side Blind Zone Alert (SBZA) 0 177. . Comfort and Convenience Auto Rear Defog . Lighting Comfort and Convenience . Power Door Locks . Remote Lock, Unlock, Start This allows the Auto Rear Defog to be turned on or off. This feature will automatically turn on the rear window defogger when it is cold outside. Select Off or On. . Easy Exit Driver Seat Ionizer . Chime Volume This allows the Ionizer to be turned off or on. . Reverse Tilt Mirror . Auto Wipe in Reverse Gear Climate and Air Quality Select and the following may be displayed: . Auto Fan Speed . Auto Defog . Auto Rear Defog . Ionizer Auto Fan Speed This feature will set the auto fan speed. Select Low, Medium, or High. Select Off or On. Collision/Detection Systems Select and the following may be displayed: . Rear Cross Traffic Alert . Side Blind Zone Alert Select and the following may be displayed: . Auto Memory Recall Auto Memory Recall This feature automatically recalls the previously stored RKE Memory positions when entering the vehicle. See Memory Seats 0 34. Select Off or On. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 116 Instruments and Controls Easy Exit Driver Seat Auto Wipe in Reverse Gear Power Door Locks This feature moves the seat rearward allowing the driver more room to exit the vehicle. See Memory Seats 0 34. When on and the front wiper is on, the rear wiper will automatically activate when the vehicle is shifted to R (Reverse). Select and the following may be displayed: . Unlocked Door Anti Lock Out Select Off or On. Select Off or On. Chime Volume Lighting This allows the selection of the chime volume level. Select and the following may be displayed: . Vehicle Locator Lights Touch + or − to adjust the volume. Reverse Tilt Mirror When on, both the driver and passenger outside mirrors will tilt downward when the vehicle is shifted to R (Reverse) to improve visibility of the ground near the rear wheels. They will return to their previous driving position when the vehicle is shifted out of R (Reverse) or the engine is turned off. Select Off or On. . Exit Lighting Vehicle Locator Lights This feature will flash the exterior lamps when K on the Remote Keyless Entry (RKE) transmitter is pressed to locate the vehicle. . Auto Door Unlock . Delayed Door Lock Unlocked Door Anti Lock Out When on, this feature will keep the driver door from locking when the door is open. If Off is selected, the Delayed Door Lock menu will be available. Select Off or On. Auto Door Unlock Select Off or On. This allows selection of which of the doors will automatically unlock when the vehicle is shifted into P (Park). Exit Lighting Select Off, All Doors, or Driver Door. This allows the selection of how long the exterior lamps stay on when leaving the vehicle when it is dark outside. Delayed Door Lock Select Off, 30 Seconds, 60 Seconds, or 120 Seconds. When on, this feature will delay the locking of the doors. To override the delay, press the power door lock switch on the door. Select Off or On. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Remote Lock, Unlock, Start Remote Door Unlock Select All Doors or Driver Door. Select and the following may be displayed: . Remote Unlock Light Feedback This allows selection of which doors will unlock when pressing K on the RKE transmitter. Passive Door Lock . Remote Lock Feedback . Remote Door Unlock . Remote Start Auto Heat Seats . Passive Door Unlock . Passive Door Lock . Remote Left in Vehicle Alert When set to Driver Door, the driver door will unlock the first time K is pressed and all doors will unlock when K is pressed a second time. When set to All Doors, all of the doors will unlock at the first press of K. Remote Unlock Light Feedback When on, the exterior lamps will flash when unlocking the vehicle with the RKE transmitter. Select Off or Flash Lights. Remote Lock Feedback This allows selection of what type of feedback is given when locking the vehicle with the RKE transmitter. Select Off, Lights and Horn, Lights Only, or Horn Only. Select All Doors or Driver Door. Remote Start Auto Heat Seats If equipped and turned on, this feature will turn on the heated seats when using remote start on cold days. See Heated Front Seats 0 36 and Remote Vehicle Start 0 15. 117 This allows passive locking to be turned on or off and selects feedback. See Remote Keyless Entry (RKE) System Operation 0 8. Select Off, On with Horn Chirp, or On. Remote Left in Vehicle Alert This feature sounds an alert when the RKE transmitter is left in the vehicle. This menu also enables Remote No Longer in Vehicle Alert. Select Off or On. Bluetooth Select and the following may be displayed: . Pair New Device Select Off or On. . Device Management Passive Door Unlock . Ringtones This allows the selection of what doors will unlock when using the button on the driver door to unlock the vehicle. . Voice Mail Numbers . Text Message Alerts Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 118 Instruments and Controls Pair New Device Apple CarPlay Select Off or On. Select to pair a new device. See “Pairing” in “Infotainment Controls” under “Bluetooth” in the infotainment manual. Select and the following may display: . Apple CarPlay Manage Android Auto Devices Device Management Select to connect to a different phone source, disconnect a phone, or delete a phone. Ringtones Touch to change the ring tone for the specific phone. The phone does not need to be connected to change the ring tone. Voice Mail Numbers . Manage Apple CarPlay Devices Apple CarPlay Voice This feature allows Apple devices to be connected to the infotainment system through a USB port. Select and the following may be displayed: . Confidence Threshold Select Off or On. . Prompt Length Manage Apple CarPlay Devices . Audio Feedback Speed Select to manage Apple devices. Apple CarPlay must be on for this feature to be accessed. . Display “What Can I Say?” Tips This feature displays the voice mail number for all connected phones. To change the voice mail number, touch the edit icon. Type a new number, then touch SAVE. Android Auto Text Message Alerts . This allows the feature to be turned on or off. Android Auto Select Off or On. Select to manage Android devices. Android Auto must be on for this feature to be accessed. Select and the following may display: . Android Auto Manage Android Auto Devices This feature allows Android devices to be connected to the infotainment system through a USB port. Confidence Threshold This feature allows the adjustment of the sensitivity of the speech recognition system. Select Confirm More or Confirm Less. Prompt Length This feature adjusts the voice prompt length. Select Short or Long. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls 119 Audio Feedback Speed Rear Camera Clear All Private Data This feature adjusts the audio feedback speed. This allows selection to clear all private information from the vehicle. Select Slow, Medium, or Fast. Select and the following may be displayed: . Guidance Lines Display “What Can I Say?” Tips . Restore Radio Settings This feature gives tips on what to say when using voice recognition. Guidance Lines Rear Park Assist Symbols Select Delete or Cancel. This allows selection to restore radio settings. Select Off or On. Select to turn Off or On. See Rear Vision Camera (RVC) 0 172. Display Rear Park Assist Symbols Software Information Select and the following may be displayed: . Calibrate Touchscreen Select to turn Off or On. Select to view or update the infotainment system current software information. . Turn Display Off Calibrate Touchscreen Select to calibrate the touchscreen, then follow the prompts. Turn Display Off Select to turn the display off. Touch anywhere on the infotainment display or press any infotainment controls on the center stack to turn the display on. Return to Factory Settings Select and the following may be displayed: . Restore Vehicle Settings . Clear All Private Data . Restore Radio Settings Restore Vehicle Settings This allows selection of restoring vehicle settings. Select Restore or Cancel. Select Restore or Cancel. Wi-Fi Select and the following may display: . Wi-Fi . Manage Wi-Fi Networks Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 120 Instruments and Controls Wi-Fi This feature allows Wi-Fi networks to be turned off or on. Select Off or On. Universal Remote System instructions refer to a garage door opener, but can be used for other devices. See Radio Frequency Statement 0 290. Do not use the Universal Remote system with any garage door opener that does not have the stop and reverse feature. This includes any garage door opener model manufactured before April 1, 1982. Manage Wi-Fi Networks Select to manage Wi-Fi networks. Wi-Fi must be on for this feature to be accessed. Universal Remote System Programming Read these instructions completely before programming the Universal Remote system. It may help to have another person assist with the programming process. If equipped, these buttons are in the overhead console. This system can replace up to three remote control transmitters used to activate devices such as garage door openers, security systems, and home automation devices. These Keep the original hand-held transmitter for use in other vehicles as well as for future programming. Erase the programming when vehicle ownership is terminated. See “Erasing Universal Remote System Buttons” later in this section. To program a garage door opener, park outside directly in line with and facing the garage door opener receiver. Clear all people and objects near the garage door. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Make sure the hand-held transmitter has a new battery for quick and accurate transmission of the radio-frequency signal. Programming the Universal Remote System For questions or programming help, see www.homelink.com/gm or call 1-800-355-3515. Programming involves time-sensitive actions, and may time out causing the procedure to be repeated. To program up to three devices: 1. Hold the end of the hand-held transmitter about 3 to 8 cm (1 to 3 in) away from the Universal Remote system buttons with the indicator light in view. The hand-held transmitter was supplied by the manufacturer of the garage door opener receiver. 2. At the same time, press and hold both the hand-held transmitter button and one of the three Universal Remote second button press may be required. For a second time, press and hold the newly programmed button for five seconds. If the light stays on or the garage door moves, programming is complete. system buttons to be used to operate the garage door. Do not release either button until the indicator light changes from a slow to a rapid flash. Then release both buttons. Some garage door openers may require substitution of Step 2 with the procedure under “Radio Signals for Canada and Some Gate Operators” later in this section. 3. Press and hold the newly programmed Universal Remote system button for five seconds while watching the indicator light and garage door activation. . If the indicator light stays on continuously or the garage door moves when the button is pressed, then programming is complete. There is no need to complete Steps 4–6. . If the indicator light does not come on or the garage door does not move, a 121 . If the indicator light blinks rapidly for two seconds, then changes to a solid light and the garage door does not move, continue with programming Steps 4–6. Learn or Smart Button 4. After completing Steps 1–3, locate the Learn or Smart button inside the garage on the garage door opener receiver. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 122 Instruments and Controls The name and color of the button may vary by manufacturer. 5. Press and release the Learn or Smart button. Step 6 must be completed within 30 seconds of pressing this button. 6. Inside the vehicle, press and hold the newly programmed Universal Remote system button for two seconds and then release it. If the garage door does not move or the lamp on the garage door opener receiver does not flash, press and hold the same button a second time for two seconds, then release it. Again, if the door does not move or the garage door lamp does not flash, press and hold the same button a third time for two seconds, then release it. The Universal Remote system should now activate the garage door. Repeat the process for programming the two remaining buttons. Radio Signals for Canada and Some Gate Operators For questions or programming help, see www.homelink.com/gm or call 1-800-355-3515. Canadian radio-frequency laws and some U.S. gate operators require transmitter signals to time out or quit after several seconds of transmission. This may not be long enough for the Universal Remote system to pick up the signal during programming. If the programming did not work, replace Step 2 under “Programming the Universal Remote System” with the following: Press and hold the Universal Remote system button while pressing and releasing the hand-held transmitter button every two seconds until the signal has been successfully accepted by the Universal Remote system. The Universal Remote system indicator light will flash slowly at first and then rapidly. Proceed with Step 3 under “Programming the Universal Remote System” to complete. Universal Remote System Operation Using the Universal Remote System Press and hold the appropriate Universal Remote system button for at least one-half second. The indicator light will come on while the signal is being transmitted. Erasing Universal Remote System Buttons Erase all programmed buttons when vehicle ownership is terminated. To erase: 1. Press and hold the two outside buttons until the indicator light begins to flash. This should take about 10 seconds. 2. Release both buttons. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Instruments and Controls Reprogramming a Single Universal Remote System Button To reprogram any of the system buttons: 1. Press and hold any one of the buttons. Do not release the button. 2. The indicator light will begin to flash after 20 seconds. Without releasing the button, proceed with Step 1 under “Programming the Universal Remote System.” 123 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 124 Lighting Lighting Exterior Lighting Exterior Lamp Controls Exterior Lighting Exterior Lamp Controls . . . . . . . 124 Headlamp High/Low-Beam Changer . . . . . . . . . . . . . . . . . . . . 124 Flash-to-Pass . . . . . . . . . . . . . . . . 125 Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . 125 Automatic Headlamp System . . . . . . . . . . . . . . . . . . . . . . 125 Hazard Warning Flashers . . . . . 126 Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . 126 Front Fog Lamps . . . . . . . . . . . . . 127 Interior Lighting Instrument Panel Illumination Control . . . . . . . . . . . . . . . . . . . . . . Courtesy Lamps . . . . . . . . . . . . . . Dome Lamps . . . . . . . . . . . . . . . . . Reading Lamps . . . . . . . . . . . . . . 5 : Turns on the headlamps together with the parking lamps and instrument panel lights. A warning chime sounds if the driver door is opened when the ignition is off and the headlamps are on. Headlamp High/ Low-Beam Changer The exterior lamp control is on the instrument panel to the left of the steering column. There are four positions: 127 127 127 128 Lighting Features Entry Lighting . . . . . . . . . . . . . . . . Exit Lighting . . . . . . . . . . . . . . . . . . Battery Power Protection . . . . . Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . ; : Turns on the parking lamps including all lamps, except the headlamps. 128 128 129 129 O : Turns the exterior lamps off and deactivates the AUTO mode. Turn O again to reactivate the AUTO mode. In Canada, the headlamps will automatically reactivate when the vehicle is shifted out of P (Park). AUTO : Turns the exterior lamps on and off automatically depending on outside lighting. 3 : Push the turn signal lever away from you and release, to turn the high beams on. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Lighting To return to low beams, push the lever again or pull it toward you and release. A light sensor on top of the instrument panel makes the DRL work, so be sure it is not covered. The DRL system makes the low-beam headlamps come on at a reduced brightness when the following conditions are met: . The ignition is on. This indicator light turns on in the instrument cluster when the high-beam headlamps are on. Flash-to-Pass To flash the high beams, pull the turn signal lever all the way toward you. Then release it. Daytime Running Lamps (DRL) Daytime Running Lamps can make it easier for others to see the front of your vehicle during the day. Fully functional DRL are required on all vehicles first sold in Canada. . The exterior lamp control is in AUTO. . The engine is running. When the DRL are on, the taillamps, sidemarker, instrument panel, and other lamps will not be on. The headlamps automatically change from DRL to the regular headlamps depending on the darkness of the surroundings. The other lamps that come on with the headlamps will also come on. When it is bright enough outside, the headlamps go off and the DRL come on. 125 The DRL turn off when the headlamps are turned to O or the ignition is off. For vehicles first sold in Canada, this control only works when the vehicle is parked. Automatic Headlamp System When it is dark enough outside and the exterior lamp control is in the automatic position, the headlamps come on automatically. See Exterior Lamp Controls 0 124. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 126 Lighting The vehicle has a light sensor on top of the instrument panel. Make sure it is not covered, or the headlamps will be on when they are not needed. The system may also turn on the headlamps when driving through a parking garage or tunnel. come on. The transition time for the lamps coming on varies based on wiper speed. When the wipers are not operating, these lamps turn off. Move the exterior lamp control to P or ; to disable this feature. Hazard Warning Flashers If the vehicle is started in a dark garage, the automatic headlamp system comes on immediately. If it is light outside when the vehicle leaves the garage, there is a slight delay before the automatic headlamp system changes to the DRL. During that delay, the instrument cluster may not be as bright as usual. Make sure the instrument panel brightness control is in the full bright position. See Instrument Panel Illumination Control 0 127. Lights On with Wipers If the windshield wipers are activated in daylight with the engine on, and the exterior lamp control is in AUTO, the headlamps, parking lamps, and other exterior lamps Turn and Lane-Change Signals Move the lever all the way up or down to signal a turn. An arrow on the instrument cluster will flash in the direction of the turn or lane change. Raise or lower the lever until the arrow starts to flash to signal a lane change. The turn signal flashes three times. | : Press and momentarily hold to make the front and rear turn signal lamps flash on and off. This warns others that you are having trouble. Press and momentarily hold again to turn the flashers off. The lever returns to its starting position when it is released. If after signaling a turn or lane change the arrow flashes rapidly or does not come on, a signal bulb may be burned out. Replace any Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Lighting burned out bulbs. If a bulb is not burned out, check the fuse. See Fuses and Circuit Breakers 0 214. Front Fog Lamps 127 Interior Lighting Courtesy Lamps Instrument Panel Illumination Control The courtesy lamps come on automatically when any door is opened and the dome lamp is in the door position. Dome Lamps Front and Rear Dome Lamps The fog lamps button is on the instrument panel beside the steering wheel. To turn on the fog lamps, the ignition and the headlamps or parking lamps must be on. # : If equipped, press to turn on or off. An indicator light on the instrument cluster comes on when the fog lamps are on. Some localities have laws that require the headlamps to be on along with the fog lamps. The brightness of the instrument cluster display, infotainment display and controls, steering wheel controls, and all other illuminated controls, as well as feature status indicators can be adjusted. The knob for this feature is on the instrument panel beside the steering column. Push the knob in all the way until it extends out and then turn the knob clockwise or counterclockwise to brighten or dim the lights. The front dome lamp controls are in the overhead console. ( : Press to turn the lamps off, even when a door is open. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 128 Lighting H : When the button is returned to R : Press to turn on the dome lamps. the middle position, the lamps turn on automatically when a door is opened. Lighting Features Reading Lamps Entry Lighting Some exterior lamps and interior lamps turn on briefly at night, or in areas with limited lighting, when K is pressed on the Remote Keyless Entry (RKE) transmitter. When a door is opened, the interior lamps come on. They stay on for about 20 seconds. When all of the doors have been closed or the ignition is turned on, they gradually fade out. ' : Press to turn on the dome lamps. The front reading lamps are in the overhead console. The rear dome lamp controls are in the headliner above the rear seats. 9 : Press to turn the lamps off, even when a door is open. H : When the button is returned to the middle position, the lamps turn on automatically when a door is opened. # or $ : Press to turn each lamp on or off. This feature can be changed. See “Vehicle Locator Lights” under Vehicle Personalization 0 114. Exit Lighting Some exterior lamps and interior lights come on at night, or in areas with limited lighting, when the driver door is opened after the ignition is turned off. The interior lamps come on after the ignition is turned off. The exterior lamps and interior lamps remain on for a set amount of time, then automatically turn off. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Lighting The exterior lamps turn off immediately by turning the exterior lamp control off. Exterior Lighting Battery Saver This feature can be changed. See Vehicle Personalization 0 114. The exterior lamps turn off about 10 minutes after the ignition is turned off, if the parking lamps or headlamps have been manually left on. This protects against draining the battery. To restart the 10-minute timer, turn the exterior lamp control to the O position and then back to the ; or 2 position. Battery Power Protection The battery saver feature protects against draining the vehicle's battery. If some interior lamps or the manual parking lamps or headlamps are left on and the ignition is turned off, the battery rundown protection system automatically turns the lamp off after some time. To restart the 10-minute timer, turn the exterior lamp control to the O position and then back to the ; or 5 position. To keep the lamps on for more than 10 minutes, the ignition must be on or in ACC/ ACCESSORY. To keep the lamps on for more than 10 minutes, the ignition must be on or in ACC/ACCESSORY. 129 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 130 Infotainment System Infotainment System Introduction Infotainment . . . . . . . . . . . . . . . . . . 130 Introduction Infotainment See the infotainment manual for information on the radio, audio players, phone, navigation system, and voice or speech recognition. It also includes information on settings. Active Noise Cancellation (ANC) If equipped, ANC reduces engine noise in the vehicle’s interior. ANC requires the factory-installed audio system, radio, speakers, amplifier (if equipped), induction system, and exhaust system to work properly. Deactivation is required by your dealer if related aftermarket equipment is installed. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Climate Controls Climate Controls Climate Control Systems Climate Control Systems The heating, cooling, defrosting, and ventilation for the vehicle can be controlled with this system. Climate Control Systems . . . . . 131 Dual Automatic Climate Control System . . . . . . . . . . . . . 133 131 Air Vents Air Vents . . . . . . . . . . . . . . . . . . . . . 136 Maintenance Air Intake . . . . . . . . . . . . . . . . . . . . . 137 Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . 137 Service . . . . . . . . . . . . . . . . . . . . . . . 137 1. Temperature Control 2. Air Delivery Modes 3. Fan Control 4. Defrost 5. Rear Window Defogger 6. Air Conditioning 7. Recirculation The following are climate control settings that use more fuel: . Defrost mode . Extreme temperature settings . High fan speed settings To help reduce fuel usage: . Select a temperature setting that is higher in hot weather and lower in cold weather. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 132 . . Climate Controls Turn off the air conditioning when it is not needed. Only use defrost to clear the windows. 9 : Turn the knob clockwise or counterclockwise to increase or decrease the fan speed. Turn the knob completely to 0 to turn off the fan and air conditioning compressor. Temperature Control : Turn the knob clockwise or counterclockwise to increase or decrease the temperature setting. Air Delivery Mode Control : Press [, Y , or X to change the direction of the airflow. Air delivery mode settings can be combined. An indicator light comes on in the selected mode button. [ : Air is directed to the floor outlets. Y : Air is directed to the instrument panel outlets. X : Air is directed to the windshield and side window vents. 0 : Press to clear the windshield of fog or frost more quickly. Air is directed to the windshield. For best results, clear all snow and ice from the windshield before defrosting. Do not drive the vehicle until all the windows are clear. Air Conditioning # : Press to turn the air conditioning on or off. If the fan is turned off or the outside temperature falls below freezing, the air conditioner will not run and the indicator light turns off. h : Press to turn on the recirculation. An indicator light comes on. Air is recirculated inside the vehicle. It helps to quickly cool the air inside the vehicle or reduce entry of outside air and odors. To improve fuel efficiency and to cool the vehicle faster, recirculation may be automatically selected in warm weather when the temperature is set to the coldest setting. The recirculation light will not come on. Press h to select recirculation; press it again to select outside air. Rear Window Defogger 1 : Press to turn the rear window defogger on or off. An indicator light on the button comes on to show that the rear window defogger is on. The defogger only works when the ignition is on. The defogger turns off if the ignition is off or in ACC/ ACCESSORY. Do not drive the vehicle until all the windows are clear. Caution Do not use a razor blade or sharp object to clear the inside rear window. Do not adhere anything to the defogger grid lines in the rear glass. These actions may damage the rear defogger. Repairs would not be covered by the vehicle warranty. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Climate Controls Dual Automatic Climate Control System The heating, cooling, and ventilation for the vehicle can be controlled with this system. 133 To help reduce fuel usage: . Use the full automatic control as described under “Automatic Operation” following. . Select a temperature setting that is higher in hot weather and lower in cold weather. . Turn off the air conditioning when it is not needed. . Only use defrost to clear the windows. Automatic Operation 1. Driver and Passenger Heated Seats (If Equipped) 8. Air Conditioning 9. Recirculation 2. Driver and Passenger Temperature Controls 10. Heated Steering Wheel (If Equipped) 3. Air Delivery Modes 5. Defrost The following are climate control settings that use more fuel: . Defrost mode 6. Rear Window Defogger . Extreme temperature settings 7. Fan Controls . High fan speed settings 4. AUTO (Automatic Operation) The system automatically controls the fan speed, air delivery, air conditioning, and recirculation in order to heat or cool the vehicle to the desired temperature. When AUTO is lit, all four functions operate automatically. Each function can also be manually set and the selected setting is displayed. Functions not manually set will continue to be automatically controlled, even if the AUTO indicator is not lit. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 134 Climate Controls For automatic operation: 1. Press AUTO. 2. Set the temperature. Allow the system time to stabilize. Then adjust the temperature as needed for best comfort. To improve fuel efficiency and to cool the vehicle faster, recirculation may be automatically selected in warm weather. The recirculation light will not come on. Press h to select recirculation; press it again to select outside air. Manual Operation 9 : Press the lower 9 button to decrease the fan speed. Pressing the lower button longer turns the fan and cooling off. Press the upper 9 button to increase the fan speed. The selected fan speed is indicated by a number on the display screen. Press AUTO to return to automatic operation. Air Delivery Modes : Press [, Y, Air Conditioning or X to change the direction of the airflow. Air delivery mode settings can be combined. An indicator light comes on in the selected mode button. # : Press to turn the air Changing the mode cancels the automatic operation and the direction of the airflow is manually controlled. Press AUTO to return to automatic operation. Press AUTO to return to automatic operation. When the indicator light is on, the air conditioner runs automatically to cool the air inside the vehicle or to dry the air needed to defog the windshield faster. [ : Air is directed to the floor outlets. Y : Air is directed to the instrument panel outlets. X : Air is directed to the windshield and side window vents. 0 : Press to clear the windshield of fog or frost more quickly. Air is directed to the windshield. For best results, clear all snow and ice from the windshield before defrosting. conditioning on or off. If the fan is turned off or the outside temperature falls below freezing, the air conditioner will not run and the indicator light turns off. h : Press to turn on recirculation. An indicator light comes on. Air is recirculated to quickly cool the inside of the vehicle or reduce entry of outside air and odors. Auto Defog : The climate control system may have a sensor to automatically detect high humidity inside the vehicle. When high humidity is detected, the climate control system may adjust to outside air supply and turn on the air conditioner. If the climate control system does not detect possible window fogging, it returns to normal Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Climate Controls operation. To turn Auto Defog off or on, see "Climate and Air Quality" under Vehicle Personalization 0 114. Ionizer : If equipped with an ionizer, this feature helps to clean the air inside the vehicle and remove contaminants such as pollen, odors, and dust. To turn the ionizer on or off, see “Climate and Air Quality” under Vehicle Personalization 0 114. Rear Window Defogger = : Press to turn the rear window defogger on or off. An indicator light on the button comes on to show that the rear window defogger is on. The defogger only works when the ignition is on. The defogger turns off if the ignition is off or in ACC/ ACCESSORY. The rear window defogger can be set to automatic operation. See “Climate and Air Quality” under Vehicle Personalization 0 114. When Auto Rear Defog is turned on, the rear window defogger turns on automatically when the interior temperature is cold and the outside temperature is about 4 °C (40 °F) and below. The auto rear defogger turns off automatically after about 10 minutes. At higher speeds, the rear window defogger may stay on continuously. If equipped with heated outside mirrors, they turn on when the rear window defogger button is on and help to clear fog or frost from the surface of the mirrors. See Heated Mirrors 0 23. Caution Do not try to clear frost or other material from the inside of the front windshield and rear window with a razor blade or anything else that is sharp. This may damage the rear window defogger grid and affect the radio's ability to pick up stations clearly. The repairs would not be covered by the vehicle warranty. 135 M or L : If equipped, press to turn the heated seats on or off. See Heated Front Seats 0 36. ( : If equipped, press to turn the heated steering wheel on or off. See Heated Steering Wheel 0 89. Remote Start Climate Control Operation : If equipped with the remote vehicle start feature, the climate control system may run when the vehicle is started remotely. The system uses the driver’s previous settings to heat or cool the inside of the vehicle. The rear defog may come on during remote start based on cold ambient conditions. The rear defog indicator light does not come on during a remote start. If equipped, the heated seats may come on during a remote start. The heated seat indicator lights do not come on during a remote start. See Remote Vehicle Start 0 15 and Heated Front Seats 0 36. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 136 Climate Controls Sensors Air Vents The solar sensor, on top of the instrument panel near the windshield, monitors the solar heat. Use the louvers located on the air vents to change the direction of the airflow. The climate control system uses the sensor information to adjust the temperature, fan speed, recirculation, and air delivery mode for best comfort. Use the thumbwheels near the air vents to control the amount of airflow or to shut off the airflow. If the sensor is covered, the automatic climate control system may not work properly. Operation Tips . Keep all outlets open whenever possible for best system performance. . Keep the paths under all seats clear of objects to help circulate the air inside the vehicle more effectively. . Clear away any ice, snow, or leaves from the air inlets at the base of the windshield that can block the flow of air into the vehicle. . Clear snow off the hood to improve visibility and help decrease moisture drawn into the vehicle. . Use of non-GM approved hood deflectors can adversely affect the performance of the system. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Climate Controls 3. Open the filter cover by releasing tabs on both sides and pulling up the cover. Maintenance Air Intake 4. Replace the air filter. Clear away any ice, snow, or leaves from the air intake at the base of the windshield that can block the flow of air into the vehicle. 5. Close the air filter cover and reinstall the glove box. See your dealer if additional assistance is needed. Passenger Compartment Air Filter The filter removes dust, pollen, and other airborne irritants from outside air that is pulled into the vehicle. The filter should be replaced as part of routine scheduled maintenance. See Maintenance Schedule 0 264. To find out what type of filter to use, see Maintenance Replacement Parts 0 274. 1. Open the glove box completely and disconnect the damper on the outboard side. 137 Service 2. Push in both sides of the glove box and pull to remove. All vehicles have a label underhood that identifies the refrigerant used in the vehicle. The refrigerant system should only be serviced by trained and certified technicians. The air conditioning evaporator should never be repaired or replaced by one from a salvage vehicle. It should only be replaced by a new evaporator to ensure proper and safe operation. During service, all refrigerants should be reclaimed with proper equipment. Venting refrigerants directly to the atmosphere is harmful to the environment and may also Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 138 Climate Controls create unsafe conditions based on inhalation, combustion, frostbite, or other health-based concerns. The air conditioning system requires periodic maintenance. See Maintenance Schedule 0 264. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Driving and Operating Driving Information Driver Behavior . . . . . . . . . . . . . . . Driving Environment . . . . . . . . . . Vehicle Design . . . . . . . . . . . . . . . Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . . Distracted Driving . . . . . . . . . . . . Defensive Driving . . . . . . . . . . . . . Drunk Driving . . . . . . . . . . . . . . . . . Control of a Vehicle . . . . . . . . . . . Braking . . . . . . . . . . . . . . . . . . . . . . . Steering . . . . . . . . . . . . . . . . . . . . . . Off-Road Recovery . . . . . . . . . . . Loss of Control . . . . . . . . . . . . . . . Driving on Wet Roads . . . . . . . . Hill and Mountain Roads . . . . . Winter Driving . . . . . . . . . . . . . . . . If the Vehicle Is Stuck . . . . . . . . Vehicle Load Limits . . . . . . . . . . . 140 140 140 141 141 142 142 142 142 143 144 144 145 146 146 147 148 Starting and Operating New Vehicle Break-In . . . . . . . . . Ignition Positions . . . . . . . . . . . . . Starting the Engine . . . . . . . . . . . Engine Heater . . . . . . . . . . . . . . . . 152 152 154 155 Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . Shifting Into Park . . . . . . . . . . . . . Shifting out of Park . . . . . . . . . . . Parking over Things That Burn . . . . . . . . . . . . . . . . . . . Extended Parking . . . . . . . . . . . . 157 157 158 159 159 Engine Exhaust Engine Exhaust . . . . . . . . . . . . . . 160 Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . 160 Automatic Transmission Automatic Transmission . . . . . . 161 Manual Mode . . . . . . . . . . . . . . . . . 163 Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . 164 Brakes Antilock Brake System (ABS) . . . . . . . . . . . . . . . Parking Brake . . . . . . . . . . . . . . . . Brake Assist . . . . . . . . . . . . . . . . . . Hill Start Assist (HSA) . . . . . . . . 164 165 165 165 Ride Control Systems Traction Control/Electronic Stability Control . . . . . . . . . . . . . 166 139 Cruise Control Cruise Control . . . . . . . . . . . . . . . . 168 Driver Assistance Systems Driver Assistance Systems . . . Rear Vision Camera (RVC) . . . Park Assist . . . . . . . . . . . . . . . . . . . Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . . . Lane Departure Warning (LDW) . . . . . . . . . . . . . 170 172 174 175 177 179 Fuel Top Tier Fuel . . . . . . . . . . . . . . . . . 180 Recommended Fuel . . . . . . . . . . 181 Prohibited Fuels . . . . . . . . . . . . . . 181 Fuels in Foreign Countries . . . 181 Fuel Additives . . . . . . . . . . . . . . . . 181 Filling the Tank (Capless Fuel Fill) . . . . . . . . . . . . . . . . . . . . 182 Filling the Tank (Capped Fuel Fill) . . . . . . . . . . . . . . . . . . . . 183 Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 185 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 140 Driving and Operating Trailer Towing General Towing Information . . . . . . . . . . . . . . . . . . 186 Conversions and Add-Ons Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . 186 Driving Information Driver Behavior Driving is an important responsibility. Driver behavior, the driving environment, and the vehicle's design all affect how well a vehicle performs. Being aware of these factors can help in understanding how the vehicle handles and what can be done to avoid many types of crashes, including a rollover crash. Most serious injuries and fatalities to unbelted occupants can be reduced or prevented by the use of seat belts. In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a seat belt. In addition, avoiding excessive speed, sudden or abrupt turns, and drunken or aggressive driving can help make trips safer and avoid the possibility of a crash. Driving Environment Be prepared for driving in inclement weather, at night, or during other times where visibility or traction may be limited, such as on curves, slippery roads, or hilly terrain. Unfamiliar surroundings can also have hidden hazards. Vehicle Design Utility vehicles have a significantly higher rollover rate than other types of vehicles. This is because they have a higher ground clearance and a narrower track or shorter wheelbase than passenger cars, which makes them more capable for off-road driving. While these design characteristics provide the driver with a better view of the road, these vehicles do have a higher center of gravity than other types of vehicles. A utility vehicle does not handle the same as a vehicle with a lower center of gravity, like a car, in similar situations. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Safe driver behavior and understanding of the environment can help avoid a rollover crash in any type of vehicle, including utility vehicles. . Always follow posted speed limits or drive more slowly when conditions require. . Keep vehicle tires properly inflated. Driving for Better Fuel Economy . Combine several trips into a single trip. . Replace the vehicle's tires with the same TPC Spec number molded into the tire's sidewall near the size. . Follow recommended scheduled maintenance. Driving habits can affect fuel mileage. Here are some driving tips to get the best fuel economy possible: . Set the climate controls to the desired temperature after the engine is started, or turn them off when not required. . Avoid fast starts and accelerate smoothly. . Brake gradually and avoid abrupt stops. . Avoid idling the engine for long periods of time. . When road and weather conditions are appropriate, use cruise control. Distracted Driving Distraction comes in many forms and can take your focus from the task of driving. Exercise good judgment and do not let other activities divert your attention away from the road. Many local governments have enacted laws regarding driver distraction. Become familiar with the local laws in your area. 141 To avoid distracted driving, keep your eyes on the road, keep your hands on the steering wheel, and focus your attention on driving. . Do not use a phone in demanding driving situations. Use a hands-free method to place or receive necessary phone calls. . Watch the road. Do not read, take notes, or look up information on phones or other electronic devices. . Designate a front seat passenger to handle potential distractions. . Become familiar with vehicle features before driving, such as programming favorite radio stations and adjusting climate control and seat settings. Program all trip information into any navigation device prior to driving. . Wait until the vehicle is parked to retrieve items that have fallen to the floor. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 142 Driving and Operating . Stop or park the vehicle to tend to children. . Keep pets in an appropriate carrier or restraint. . Avoid stressful conversations while driving, whether with a passenger or on a cell phone. { Warning Taking your eyes off the road too long or too often could cause a crash resulting in injury or death. Focus your attention on driving. Refer to the infotainment manual for more information on using that system and the navigation system, if equipped, including pairing and using a cell phone. Defensive Driving Defensive driving means “always expect the unexpected.” The first step in driving defensively is to wear the seat belt. See Seat Belts 0 42. . Assume that other road users (pedestrians, bicyclists, and other drivers) are going to be careless and make mistakes. Anticipate what they may do and be ready. . Allow enough following distance between you and the driver in front of you. . Focus on the task of driving. Drunk Driving Death and injury associated with drinking and driving is a global tragedy. { Warning Drinking and then driving is very dangerous. Your reflexes, perceptions, attentiveness, and judgment can be affected by even a small amount of alcohol. You can have a serious — or even fatal — collision if you drive after drinking. (Continued) Warning (Continued) Do not drink and drive or ride with a driver who has been drinking. Ride home in a cab; or if you are with a group, designate a driver who will not drink. Control of a Vehicle Braking, steering, and accelerating are important factors in helping to control a vehicle while driving. Braking Braking action involves perception time and reaction time. Deciding to push the brake pedal is perception time. Actually doing it is reaction time. Average driver reaction time is about three-quarters of a second. In that time, a vehicle moving at 100 km/h (60 mph) travels 20 m (66 ft), which could be a lot of distance in an emergency. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Helpful braking tips to keep in mind include: . Keep enough distance between you and the vehicle in front of you. . Avoid needless heavy braking. . Keep pace with traffic. If the engine ever stops while the vehicle is being driven, brake normally but do not pump the brakes. Doing so could make the pedal harder to push down. If the engine stops, there will be some power brake assist but it will be used when the brake is applied. Once the power assist is used up, it can take longer to stop and the brake pedal will be harder to push. Caution (Continued) at speeds greater than 3 km/h (1 mph). Use care when driving over other objects such as lane dividers and speed bumps. Damage caused by misuse of the vehicle is not covered by the vehicle warranty. 143 If power steering assist is lost due to a system malfunction, the vehicle can be steered, but may require increased effort. See your dealer if there is a problem. If the steering wheel is turned until it reaches the end of its travel and is held against that position for an extended period of time, power steering assist may be reduced. If the steering assist is used for an extended period of time while the vehicle is not moving, power assist may be reduced. Normal use of the power steering assist should return when the system cools down. See your dealer if there is a problem. Steering Curve Tips Caution To avoid damage to the steering system, do not drive over curbs, parking barriers, or similar objects (Continued) Electric Power Steering The vehicle has electric power steering. It does not have power steering fluid. Regular maintenance is not required. . Take curves at a reasonable speed. . Reduce speed before entering a curve. . Maintain a reasonable steady speed through the curve. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 144 . Driving and Operating Wait until the vehicle is out of the curve before accelerating gently into the straightaway. Off-Road Recovery Loss of Control Steering in Emergencies . Skidding There are some situations when steering around a problem may be more effective than braking. . Holding both sides of the steering wheel allows you to turn 180 degrees without removing a hand. . The Antilock Brake System (ABS) allows steering while braking. 3. Turn the steering wheel to go straight down the roadway. The vehicle's right wheels can drop off the edge of a road onto the shoulder while driving. Follow these tips: 1. Ease off the accelerator and then, if there is nothing in the way, steer the vehicle so that it straddles the edge of the pavement. 2. Turn the steering wheel about one-eighth of a turn, until the right front tire contacts the pavement edge. There are three types of skids that correspond to the vehicle's three control systems: . Braking Skid — wheels are not rolling. . Steering or Cornering Skid — too much speed or steering in a curve causes tires to slip and lose cornering force. . Acceleration Skid — too much throttle causes the driving wheels to spin. Defensive drivers avoid most skids by taking reasonable care suited to existing conditions, and by not overdriving those conditions. But skids are always possible. If the vehicle starts to slide, follow these suggestions: Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating . . . Ease your foot off the accelerator pedal and steer the way you want the vehicle to go. The vehicle may straighten out. Be ready for a second skid if it occurs. Slow down and adjust your driving according to weather conditions. Stopping distance can be longer and vehicle control can be affected when traction is reduced by water, snow, ice, gravel, or other material on the road. Learn to recognize warning clues — such as enough water, ice, or packed snow on the road to make a mirrored surface — and slow down when you have any doubt. Try to avoid sudden steering, acceleration, or braking, including reducing vehicle speed by shifting to a lower gear. Any sudden changes could cause the tires to slide. Remember: Antilock brakes help avoid only the braking skid. Driving on Wet Roads Rain and wet roads can reduce vehicle traction and affect your ability to stop and accelerate. Always drive slower in these types of driving conditions and avoid driving through large puddles and deep-standing or flowing water. { Warning Wet brakes can cause crashes. They might not work as well in a quick stop and could cause pulling to one side. You could lose control of the vehicle. After driving through a large puddle of water or a car/vehicle wash, lightly apply the brake pedal until the brakes work normally. Flowing or rushing water creates strong forces. Driving through flowing water could cause the vehicle to be carried away. If this happens, you and other vehicle (Continued) 145 Warning (Continued) occupants could drown. Do not ignore police warnings and be very cautious about trying to drive through flowing water. Hydroplaning Hydroplaning is dangerous. Water can build up under the vehicle's tires so they actually ride on the water. This can happen if the road is wet enough and you are going fast enough. When the vehicle is hydroplaning, it has little or no contact with the road. There is no hard and fast rule about hydroplaning. The best advice is to slow down when the road is wet. Other Rainy Weather Tips Besides slowing down, other wet weather driving tips include: . Allow extra following distance. . Pass with caution. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 146 Driving and Operating . Keep windshield wiping equipment in good shape. . Keep the windshield washer fluid reservoir filled. . Have good tires with proper tread depth. See Tires 0 221. . Turn off cruise control. Warning (Continued) reduce brake performance, and could result in a loss of braking. Shift the transmission to a lower gear to let the engine assist the brakes on a steep downhill slope. { Warning Coasting downhill in N (Neutral) or with the ignition off is dangerous. This can cause overheating of the brakes and loss of steering assist. Always have the engine running and the vehicle in gear. . Drive at speeds that keep the vehicle in its own lane. Do not swing wide or cross the center line. . Be alert on top of hills; something could be in your lane (e.g., stalled car, crash). { Warning Using the brakes to slow the vehicle on a long downhill slope can cause brake overheating, can (Continued) Pay attention to special road signs (e.g., falling rocks area, winding roads, long grades, passing or no-passing zones) and take appropriate action. Winter Driving Driving on Snow or Ice Hill and Mountain Roads Driving on steep hills or through mountains is different than driving on flat or rolling terrain. Tips include: . Keep the vehicle serviced and in good shape. . Check all fluid levels, brakes, tires, cooling system, and transmission. . Shift to a lower gear when going down steep or long hills. . Snow or ice between the tires and the road creates less traction or grip, so drive carefully. Wet ice can occur at about 0 °C (32 °F) when freezing rain begins to fall. Avoid driving on wet ice or in freezing rain until roads can be treated. For Slippery Road Driving: . Accelerate gently. Accelerating too quickly causes the wheels to spin and makes the surface under the tires slick. . Turn on Traction Control. See Traction Control/Electronic Stability Control 0 166. . The Antilock Brake System (ABS) improves vehicle stability during hard stops, but the brakes should be applied sooner Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating than when on dry pavement. See Antilock Brake System (ABS) 0 164. . . Allow greater following distance and watch for slippery spots. Icy patches can occur on otherwise clear roads in shaded areas. The surface of a curve or an overpass can remain icy when the surrounding roads are clear. Avoid sudden steering maneuvers and braking while on ice. Turn off cruise control. Blizzard Conditions Stop the vehicle in a safe place and signal for help. Stay with the vehicle unless there is help nearby. If possible, use Roadside Assistance. See Roadside Assistance Program 0 284. To get help and keep everyone in the vehicle safe: . Turn on the hazard warning flashers. . Tie a red cloth to an outside mirror. { Warning Snow can trap engine exhaust under the vehicle. This may cause exhaust gases to get inside. Engine exhaust contains carbon monoxide (CO), which cannot be seen or smelled. It can cause unconsciousness and even death. If the vehicle is stuck in snow: . Clear snow from the base of the vehicle, especially any blocking the exhaust pipe. . Open a window about 5 cm (2 in) on the vehicle side that is away from the wind, to bring in fresh air. . Fully open the air outlets on or under the instrument panel. . Adjust the climate control system to circulate the air inside the vehicle and set (Continued) 147 Warning (Continued) the fan speed to the highest setting. See “Climate Control Systems.” For more information about CO, see Engine Exhaust 0 160. To save fuel, run the engine for short periods to warm the vehicle and then shut the engine off and partially close the window. Moving about to keep warm also helps. If it takes time for help to arrive, when running the engine, push the accelerator pedal slightly so the engine runs faster than the idle speed. This keeps the battery charged to restart the vehicle and to signal for help with the headlamps. Do this as little as possible, to save fuel. If the Vehicle Is Stuck Slowly and cautiously spin the wheels to free the vehicle when stuck in sand, mud, ice, or snow. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 148 Driving and Operating If stuck too severely for the traction system to free the vehicle, turn the traction system off and use the rocking method. See Traction Control/Electronic Stability Control 0 166. { Warning If the vehicle's tires spin at high speed, they can explode, and you or others could be injured. The vehicle can overheat, causing an engine compartment fire or other damage. Spin the wheels as little as possible and avoid going above 56 km/h (35 mph). Rocking the Vehicle to Get it Out Turn the steering wheel left and right to clear the area around the front wheels. Turn off any traction system. Shift back and forth between R (Reverse) and a low forward gear, spinning the wheels as little as possible. To prevent transmission wear, wait until the wheels stop spinning before shifting gears. Release the accelerator pedal while shifting, and press lightly on the accelerator pedal when the transmission is in gear. Slowly spinning the wheels in the forward and reverse directions causes a rocking motion that could free the vehicle. If that does not get the vehicle out after a few tries, it might need to be towed out. If the vehicle does need to be towed out, see Towing the Vehicle 0 249. Vehicle Load Limits It is very important to know how much weight the vehicle can carry. This weight is called the vehicle capacity weight and includes the weight of all occupants, cargo, and all nonfactory-installed options. Two labels on the vehicle may show how much weight it may properly carry, the Tire and Loading Information label and the Certification/Tire label. { Warning Do not load the vehicle any heavier than the Gross Vehicle Weight Rating (GVWR), or either the maximum front or rear Gross Axle Weight Rating (GAWR). This can cause systems to break and change the way the vehicle handles. This could cause loss of control and a crash. Overloading can also reduce stopping distance, damage the tires, and shorten the life of the vehicle. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Tire and Loading Information Label Example Label A vehicle-specific Tire and Loading Information label is attached to the center pillar (B-pillar). The Tire and Loading Information label shows the number of occupant seating positions (1), and the maximum vehicle capacity weight (2) in kilograms and pounds. The Tire and Loading Information label also shows the size of the original equipment tires (3) and the recommended cold tire inflation pressures (4). For more information on tires and inflation see Tires 0 221 and Tire Pressure 0 228. There is also important loading information on the vehicle Certification/Tire label. It may show the Gross Vehicle Weight Rating (GVWR) and the Gross Axle Weight Rating (GAWR) for the front and rear axle. See “Certification/Tire Label” later in this section. “Steps for Determining Correct Load Limit– 1. Locate the statement "The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs." on your vehicle’s placard. 149 2. Determine the combined weight of the driver and passengers that will be riding in your vehicle. 3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs. 4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the "XXX" amount equals 1400 lbs. and there will be five 150 lb passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs. (1400-750 (5 x 150) = 650 lbs.) 5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 150 Driving and Operating exceed the available cargo and luggage load capacity calculated in Step 4. 6. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.” This vehicle is neither designed nor intended to tow a trailer. Example 1 Example 2 1. Vehicle Capacity Weight 1. Vehicle Capacity Weight for Example 1 = 453 kg (1,000 lbs). 2. Subtract Occupant Weight @ 68 kg (150 lbs) × 2 = 136 kg (300 lbs). 3. Available Occupant and Cargo Weight = 317 kg (700 lbs). for Example 2 = 453 kg (1,000 lbs). 2. Subtract Occupant Weight @ 68 kg (150 lbs) × 5 = 340 kg (750 lbs). 3. Available Cargo Weight = 113 kg (250 lbs). Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating weight of the driver, passengers, and cargo should never exceed your vehicle's capacity weight. Certification/Tire Label 1. Vehicle Capacity Weight Refer to your vehicle's Tire and Loading Information label for specific information about your vehicle's capacity weight and seating positions. The combined Vehicle Weight Rating (GVWR). The GVWR includes the weight of the vehicle, all occupants, fuel, and cargo. The Certification/Tire label may also show the maximum weights for the front and rear axles, called the Gross Axle Weight Rating (GAWR). To find out the actual loads on the front and rear axles, weigh the vehicle at a weigh station. Your dealer can help with this. Be sure to spread the load equally on both sides of the centerline. Example 3 for Example 3 = 453 kg (1,000 lbs). 2. Subtract Occupant Weight @ 91 kg (200 lbs) × 5 = 453 kg (1,000 lbs). 3. Available Cargo Weight = 0 kg (0 lbs). 151 Label Example A vehicle-specific Certification/ Tire label is attached to the center pillar (B-pillar). The label may show the size of the vehicle's original tires and the inflation pressures needed to obtain the gross weight capacity of the vehicle. The label shows the gross weight capacity of the vehicle. This is called the Gross Caution Overloading the vehicle may cause damage. Repairs would not be covered by the vehicle warranty. Do not overload the vehicle. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 152 Driving and Operating { Warning Things you put inside the vehicle can strike and injure people in a sudden stop or turn, or in a crash. . Put things in the cargo area of the vehicle. Try to spread the weight evenly. . Never stack heavier things, like suitcases, inside the vehicle so that some of them are above the tops of the seats. . Do not leave an unsecured child restraint in the vehicle. . When you carry something inside the vehicle, secure it whenever you can. . Do not leave a seat folded down unless you need to. Starting and Operating New Vehicle Break-In Caution The vehicle does not need an elaborate break-in. But it will perform better in the long run if you follow these guidelines: . Do not drive at any one constant speed, fast or slow, for the first 805 km (500 mi). Do not make full-throttle starts. Avoid downshifting to brake or slow the vehicle. . Avoid making hard stops for the first 322 km (200 mi) or so. During this time the new brake linings are not yet broken in. Hard stops with new linings can mean premature wear and earlier replacement. Follow this (Continued) Caution (Continued) breaking-in guideline every time you get new brake linings. Following break-in, engine speed and load can be gradually increased. Ignition Positions Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating The vehicle has an electronic keyless ignition with pushbutton start. The RKE transmitter must be in the vehicle for the system to operate. If the vehicle is not in P (Park), the ignition will return to ACC/ ACCESSORY and the Driver Information Center (DIC) will display the message SHIFT TO PARK. If the vehicle is not working, the vehicle may be near a strong antenna signal causing interference to the Keyless Access system. See Remote Keyless Entry (RKE) System Operation 0 8. When the vehicle is shifted into P (Park), the ignition system turn off. To shift out of P (Park), the ignition must be on or in ACC/ ACCESSORY, and the brake must be applied. Stopping the Engine/LOCK/OFF (No Indicator Lights) : When the vehicle is stopped, press ENGINE START/STOP once to turn the engine off. If the vehicle is in P (Park), the ignition will turn off, and Retained Accessory Power (RAP) will remain active. See Retained Accessory Power (RAP) 0 157. Do not turn the ignition off when the vehicle is moving. This will cause a loss of power assist in the brake and steering systems and disable the airbags. If the vehicle must be shut off in an emergency: 1. Brake using a firm steady pressure. Do not pump the brakes repeatedly. This may deplete power assist, requiring increased brake pedal force. 2. Shift the vehicle to N (Neutral). This can be done while the vehicle is moving. After shifting to N (Neutral), firmly apply the brakes and steer the vehicle to a safe location. 153 3. Come to a complete stop, shift to P (Park), and turn the ignition off. 4. Set the parking brake. See Parking Brake 0 165. { Warning Turning off the vehicle while moving may cause loss of power assist in the brake and steering systems and disable the airbags. While driving, only shut the vehicle off in an emergency. If the vehicle cannot be pulled over, and must be shut off while driving, press and hold ENGINE START/ STOP for longer than two seconds, or press twice in five seconds. ACC/ACCESSORY (Amber Indicator Light) : This mode allows you to use some electrical accessories when the engine is off. With the ignition off, pressing ENGINE START/STOP one time Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 154 Driving and Operating without the brake pedal applied will place the ignition system in ACC/ ACCESSORY. malfunction indicator lamp as may be required for emission inspection purposes. The ignition will switch from ACC/ ACCESSORY to OFF after five minutes to prevent battery rundown. With the vehicle off, and the brake pedal not applied, pressing and holding ENGINE START/STOP for more than five seconds will place the vehicle in Service Mode. ON/RUN/START (Green Indicator Light) : This mode is for driving and starting. With the ignition off, and the brake pedal applied, pressing ENGINE START/STOP once will place the ignition system in ON/ RUN/START. Once engine cranking begins, release ENGINE START/STOP. Engine cranking will continue until the engine starts. See Starting the Engine 0 154. The engine will then remain in ON/RUN. Service Mode This power mode is available for service and diagnostics, and to verify the proper operation of the The instruments and audio system will operate as they do in ON/RUN, but the vehicle will not be able to be driven. The engine will not start in Service Mode. Press ENGINE START/STOP again to turn the vehicle off. Starting the Engine Move the shift lever to P (Park) or N (Neutral). To restart the vehicle when it is already moving, use N (Neutral) only. Caution Do not try to shift to P (Park) if the vehicle is moving. If you do, you could damage the transmission. Shift to P (Park) only when the vehicle is stopped. Caution If you add electrical parts or accessories, you could change the way the engine operates. Any resulting damage would not be covered by the vehicle warranty. See Add-On Electrical Equipment 0 186. Starting Procedure 1. With the Keyless Access system, the RKE transmitter must be in the vehicle. Press ENGINE START/STOP with the brake pedal applied. When the engine begins cranking, let go of the button. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating The idle speed will go down as the engine gets warm. Do not race the engine immediately after starting it. If the RKE transmitter is not in the vehicle, if there is interference, or if the RKE transmitter battery is low, the Driver Information Center (DIC) will display a message. See Driver Information Center (DIC) 0 110 and Remote Keyless Entry (RKE) System Operation 0 8. Caution Cranking the engine for long periods of time, by pressing ENGINE START/STOP immediately after cranking has ended, can overheat and damage the cranking motor, and drain the battery. Wait at least 15 seconds between each try, to let the cranking motor cool down. 2. If the engine does not start after five to 10 seconds, especially in very cold weather (below −18 °C or 0 °F), it could be flooded with too much gasoline. Try pushing the accelerator pedal all the way to the floor and holding it there as you hold ENGINE START/ STOP, for up to a maximum of 15 seconds. Wait at least 15 seconds between each try, to allow the cranking motor to cool down. When the engine starts, let go of the button and the accelerator. If the vehicle starts briefly but then stops again, follow the same steps. This clears the extra gasoline from the engine. Do not race the engine immediately after starting it. Operate the engine and transmission gently until the oil warms up and lubricates all moving parts. 155 Engine Heater Vehicles may have an engine heater. The engine heater can help in cold weather conditions at or below −18 °C (0 °F) for easier starting and better fuel economy during engine warm-up. Plug in the heater at least four hours before starting the vehicle. An internal thermostat in the plug end of the cord will prevent engine heater operation at temperatures above −18 °C (0 °F). { Warning Do not plug in the engine block heater while the vehicle is parked in a garage or under a carport. Property damage or personal injury may result. Always park the vehicle in a clear open area away from buildings or structures. To Use the Engine Heater 1. Turn off the engine. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 156 Driving and Operating { Warning 2. Open the hood and unwrap the electrical cord. The cord is in the driver side of the engine compartment, near the battery. It is shipped from the factory with a tie holding it in place. Use care in removing the tie so that the cord is not damaged. Check the heater cord for damage. If it is damaged, do not use it. See your dealer for a replacement. Inspect the cord for damage yearly. 3. Plug it into a normal, grounded 110-volt AC outlet. Improper use of the heater cord or an extension cord can damage the cord and may result in overheating and fire. . Plug the cord into a three-prong electrical utility receptacle that is protected by a ground fault detection function. An ungrounded outlet could cause an electric shock. . Use a weatherproof, heavy-duty, 15 amp-rated extension cord if needed. Failure to use the recommended extension cord in good operating condition, or using a damaged heater or extension cord, could make (Continued) Warning (Continued) it overheat and cause a fire, property damage, electric shock, and injury. . Do not operate the vehicle with the heater cord permanently attached to the vehicle. Possible heater cord and thermostat damage could occur. . While in use, do not let the heater cord touch vehicle parts or sharp edges. Never close the hood on the heater cord. . Before starting the vehicle, unplug the cord, reattach the cover to the plug, and securely fasten the cord. Keep the cord away from any moving parts. 4. Before starting the engine, be sure to unplug and store the cord as it was before to keep it Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating away from moving engine parts. If you do not it could be damaged. The length of time the heater should remain plugged in depends on several factors. Ask a dealer in the area where you will be parking the vehicle for the best advice on this. Retained Accessory Power (RAP) When the ignition is turned from on to off, the following features (if equipped) will continue to function for up to 10 minutes, or until the driver door is opened. These features will also work when the ignition is in RUN or ACC/ ACCESSORY: . Infotainment System . Power Windows (during RAP this functionality will be lost when any door is opened) . Sunroof (during RAP this functionality will be lost when any door is opened) . Auxiliary Power Outlet . Audio System . OnStar System Shifting Into Park 1. Hold the brake pedal down and set the parking brake. See Parking Brake 0 165. 2. Move the shift lever into P (Park) by pressing the button on the shift lever and pushing the lever all the way toward the front of the vehicle. 3. Turn the ignition off. Leaving the Vehicle with the Engine Running { Warning It can be dangerous to leave the vehicle with the engine running. It could overheat and catch fire. It is dangerous to get out of the vehicle if the shift lever is not fully in P (Park) with the parking brake firmly set. The vehicle can roll. (Continued) 157 Warning (Continued) Do not leave the vehicle when the engine is running. If you have left the engine running, the vehicle can move suddenly. You or others could be injured. To be sure the vehicle will not move, even when you are on fairly level ground, always set the parking brake and move the shift lever to P (Park). See Shifting Into Park 0 157. If you have to leave the vehicle with the engine running, be sure the vehicle is in P (Park) and the parking brake is firmly set before you leave it. After you have moved the shift lever into P (Park), hold the brake pedal down. Then see if you can move the shift lever away from P (Park) without first pressing the button on the shift lever. If you can, it means that the shift lever was not fully locked into P (Park). Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 158 Driving and Operating Torque Lock If you are parking on a hill and do not shift the transmission into P (Park) properly, the weight of the vehicle may put too much force on the parking pawl in the transmission. You may find it difficult to pull the shift lever out of P (Park). This is called torque lock. To prevent torque lock, set the parking brake and then shift into P (Park) properly before you leave the driver seat. To find out how, see “Shifting Into Park” previously in this section. When you are ready to drive, move the shift lever out of P (Park) before releasing the parking brake. If torque lock does occur, you may need to have another vehicle push yours a little uphill to take some of the pressure from the parking pawl in the transmission, so you can pull the shift lever out of P (Park). Shifting out of Park This vehicle is equipped with a shift lock control. The shift lock control is designed to prevent movement of the shift lever out of P (Park) unless the ignition is on and the brake pedal is applied. The shift lock control is always functional except in the case of an uncharged or low voltage (less than 9-volt) battery. If the vehicle has an uncharged battery or a battery with low voltage, try charging or jump starting the battery. See Jump Starting - North America 0 246. To shift out of P (Park): 1. Apply the brake pedal. 2. Turn the ignition on. 3. Press the shift lever button. 4. Move the shift lever to the desired position. If still unable to shift out of P (Park): 1. Fully release the shift lever button. 2. Hold the brake pedal down and press the shift lever button again. 3. Move the shift lever to the desired position. If the shift lever still cannot be moved from P (Park), see “Shift Lock Manual Release” following. Shift Lock Manual Release The automatic transmission has an electric park lock. The ignition must be on and the brake pedal must be pressed so the shift lever can be moved from the P (Park) position. If the battery has lost power, the shift lever cannot be moved from P (Park) unless the shift lock manual release is disengaged manually. To access the shift lock manual release: 1. Turn the ignition off. 2. Hold the brake pedal down. Apply the parking brake. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating 5. Move the shift lever out of P (Park). If P (Park) is selected again after the key is removed from the slot, the shift lever will be locked again. 6. Remove the key from the slot. 7. Close the cover. 8. Have the cause of the problem fixed by your dealer. 3. Remove the cover on the console. Parking over Things That Burn { Warning Things that can burn could touch hot exhaust parts under the vehicle and ignite. Do not park over papers, leaves, dry grass, or other things that can burn. Extended Parking 4. Insert and push the key into the slot. It is best not to park with the vehicle running. If the vehicle is left running, be sure it will not move and there is adequate ventilation. 159 See Shifting Into Park 0 157 and Engine Exhaust 0 160. If the vehicle is left parked and running with the RKE transmitter outside the vehicle, it will continue to run for up to half an hour. If the vehicle is left parked and running with the RKE transmitter inside the vehicle, it will continue to run for up to an hour. The vehicle could turn off sooner if it is parked on a hill, due to lack of available fuel. The timer will reset if the vehicle is taken out of P (Park) while it is running. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 160 Driving and Operating Engine Exhaust { Warning Engine exhaust contains carbon monoxide (CO), which cannot be seen or smelled. Exposure to CO can cause unconsciousness and even death. Exhaust may enter the vehicle if: . The vehicle idles in areas with poor ventilation (parking garages, tunnels, deep snow that may block underbody airflow or tail pipes). . The exhaust smells or sounds strange or different. . The exhaust system leaks due to corrosion or damage. . The vehicle exhaust system has been modified, damaged, or improperly repaired. (Continued) Warning (Continued) . There are holes or openings in the vehicle body from damage or aftermarket modifications that are not completely sealed. If unusual fumes are detected or if it is suspected that exhaust is coming into the vehicle: . Drive it only with the windows completely down. . Have the vehicle repaired immediately. Never park the vehicle with the engine running in an enclosed area such as a garage or a building that has no fresh air ventilation. Running the Vehicle While Parked It is better not to park with the engine running. If the vehicle is left with the engine running, follow the proper steps to be sure the vehicle will not move. See Shifting Into Park 0 157 and Engine Exhaust 0 160. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Automatic Transmission The selected gear is also shown in the instrument cluster. P : This position locks the drive wheels. Use P (Park) when starting the engine because the vehicle cannot move easily. { Warning It is dangerous to get out of the vehicle if the shift lever is not fully in P (Park) with the parking brake firmly set. The vehicle can roll. Do not leave the vehicle when the engine is running. If you have left the engine running, the vehicle can move suddenly. You or others could be injured. To be sure the vehicle will not move, even when you are on fairly level ground, always set the parking brake and move the shift lever to P (Park). See Shifting Into Park 0 157. Make sure the shift lever is fully in P (Park) before starting the engine. The vehicle has an automatic transmission shift lock control system. The regular brake must be fully applied first and then the shift lever button must be pressed before shifting from P (Park) when the ignition is on. If you cannot shift out of P (Park), ease pressure on the shift lever, then push the shift lever 161 all the way into P (Park) as you maintain brake application. Then press the shift lever button and move the shift lever into another gear. See Shifting out of Park 0 158. R : Use this gear to back up. Caution Shifting to R (Reverse) while the vehicle is moving forward could damage the transmission. The repairs would not be covered by the vehicle warranty. Shift to R (Reverse) only after the vehicle is stopped. To rock the vehicle back and forth to get out of snow, ice, or sand without damaging the transmission, see If the Vehicle Is Stuck 0 147. N : In this position, the engine does not connect with the wheels. To restart the engine when the vehicle is already moving, use N (Neutral) only. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 162 Driving and Operating { Warning Caution Shifting into a drive gear while the engine is running at high speed is dangerous. Unless your foot is firmly on the brake pedal, the vehicle could move very rapidly. You could lose control and hit people or objects. Do not shift into a drive gear while the engine is running at high speed. A transmission hot message may display if the automatic transmission fluid is too hot. Driving under this condition can damage the vehicle. Stop and idle the engine to cool the automatic transmission fluid. This message clears when the transmission fluid has cooled sufficiently. Caution D : This position is for normal driving. If more power is needed for passing, press the accelerator pedal down. Shifting out of P (Park) or N (Neutral) with the engine running at high speed may damage the transmission. The repairs would not be covered by the vehicle warranty. Be sure the engine is not running at high speed when shifting the vehicle. M : This position allows shifting similar to a manual transmission. See Manual Mode 0 163. Caution If the vehicle does not shift gears, the transmission could be damaged. Have the vehicle serviced right away. Automatic Transmission Adaptation Feature : While the vehicle is being driven and gear shifting takes place, the transmission will learn and adapt. This increases durability and maintains the best shift quality of the life of the vehicle. During vehicle break-in (initial driving), it is normal to experience some shift bumps. Shift quality will improve with the normal gear shifting as the transmission learns and adapts. Operating Modes The transmission may operate in a lower gear than normal to improve vehicle performance. The engine speed may be higher and there may be an increase in noise during the following conditions: . When climbing a grade . When driving downhill . When driving in hot temperatures or at high altitude Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Manual Mode Driver Shift Control (DSC) position, the vehicle will automatically shift into 1 (First) gear. 2. Press the + (plus) end of the button on the top of the shift lever to upshift, or press the − (minus) end of the button to downshift. The instrument cluster will change from the currently displayed message to the letter “M,” for Manual position, and a number indicating the requested gear. DSC allows you to shift an automatic transmission similar to a manual transmission. To use the DSC feature: 1. Move the shift lever from D (Drive) rearward to M (Manual Mode). While driving in manual mode, the transmission will remain in the driver selected gear. When coming to a stop in the manual While using the DSC feature, the transmission will have firmer shifting and sportier performance. This can be used for sport driving or when climbing hills to stay in gear longer or to downshift for more power or engine braking. 163 The transmission will only allow you to shift into gears appropriate for the vehicle speed and engine revolutions per minute (rpm): . The transmission will not allow shifting to the next higher gear if the vehicle speed or engine rpm is too low. . The transmission will not allow shifting to the next lower gear if the vehicle speed or engine rpm is too high. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 164 Driving and Operating Drive Systems Brakes All-Wheel Drive Antilock Brake System (ABS) If equipped, this feature transfers engine power, as required, to all four wheels. It is fully automatic, and adjusts itself as needed for road conditions. When using a compact spare tire on an All-Wheel Drive (AWD) vehicle, the system automatically detects the compact spare and disables AWD to protect the system. A Driver Information Center (DIC) message will display on the instrument cluster. See Vehicle Messages 0 113. To restore AWD operation and prevent excessive wear on the system, replace the compact spare with a full-size tire as soon as possible. See Compact Spare Tire 0 245. AWD will be disabled and the message will display if there is excessive wheel spin. When the system cools down, AWD will be restored. The Antilock Brake System (ABS) helps prevent a braking skid and maintain steering while braking hard. ABS performs a system check when the vehicle is first driven. A momentary motor or clicking noise may be heard while this test is going on, and the brake pedal may move slightly. This is normal. ABS does not change the time needed to get a foot on the brake pedal and does not always decrease stopping distance. If you get too close to the vehicle ahead, there will not be enough time to apply the brakes if that vehicle suddenly slows or stops. Always leave enough room ahead to stop, even with ABS. Using ABS Do not pump the brakes. Just hold the brake pedal down firmly. Hearing or feeling ABS operate is normal. Braking in Emergencies ABS allows steering and braking at the same time. In many emergencies, steering can help even more than braking. If there is a problem with ABS, this warning light stays on. See Antilock Brake System (ABS) Warning Light 0 105. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Parking Brake Caution Driving with the parking brake on can overheat the brake system and cause premature wear or damage to brake system parts. Make sure that the parking brake is fully released and the brake warning light is off before driving. Brake Assist To set the parking brake, hold the brake pedal down and pull up on the parking brake lever. If the ignition is on, the brake system warning light will come on. See Brake System Warning Light 0 105. To release the parking brake, hold the brake pedal down. Pull the parking brake lever up until you can press the release button. Hold the release button in as you move the brake lever all the way down. Brake Assist detects rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally. Minor noise, brake pedal pulsation, and/or pedal 165 movement during this time may occur. Continue to apply the brake pedal as the driving situation dictates. Brake Assist disengages when the brake pedal is released. Hill Start Assist (HSA) { Warning Do not rely on the HSA feature. HSA does not replace the need to pay attention and drive safely. You may not hear or feel alerts or warnings provided by this system. Failure to use proper care when driving may result in injury, death, or vehicle damage. See Defensive Driving 0 142. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 166 Driving and Operating When the vehicle is stopped on a grade, Hill Start Assist (HSA) temporarily prevents the vehicle from rolling in an unintended direction during the transition from brake pedal release to accelerator pedal apply. The brakes release when the accelerator pedal is applied or automatically release after a few seconds. The brakes may also release under other conditions. Do not rely on HSA to hold the vehicle. HSA is available when the vehicle is facing uphill in a forward gear, or when facing downhill in R (Reverse). The vehicle must come to a complete stop on a grade for HSA to activate. Ride Control Systems Traction Control/ Electronic Stability Control System Operation The vehicle has a Traction Control System (TCS) and StabiliTrak/ Electronic Stability Control (ESC), an electronic stability control system. These systems help limit wheel slip and assist the driver in maintaining control, especially on slippery road conditions. TCS activates if it senses that any of the drive wheels are spinning or beginning to lose traction. When this happens, TCS applies the brakes to the spinning wheels and reduces engine power to limit wheel spin. StabiliTrak/ESC activates when the vehicle senses a difference between the intended path and the direction the vehicle is actually traveling. StabiliTrak/ESC selectively applies braking pressure to any one of the vehicle wheel brakes to assist the driver in keeping the vehicle on the intended path. If cruise control is being used and traction control or StabiliTrak/ESC begins to limit wheel spin, cruise control will disengage. Cruise control may be turned back on when road conditions allow. Both systems come on automatically when the vehicle is started and begins to move. The systems may be heard or felt while they are operating or while performing diagnostic checks. This is normal and does not mean there is a problem with the vehicle. It is recommended to leave both systems on for normal driving conditions, but it may be necessary to turn TCS off if the vehicle gets stuck in sand, mud, ice, or snow. See If the Vehicle Is Stuck 0 147 and “Turning the Systems Off and On” later in this section. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating 2. Turn the engine off and wait 15 seconds. 3. Start the engine. The indicator light for both systems is in the instrument cluster. This light will: . Flash when TCS is limiting wheel spin. . Flash when StabiliTrak/ESC is activated. . Turn on and stay on when either system is not working. If either system fails to turn on or to activate, a message displays in the Driver Information Center (DIC), and d comes on and stays on to indicate that the system is inactive and is not assisting the driver in maintaining control. The vehicle is safe to drive, but driving should be adjusted accordingly. If d comes on and stays on: 1. Stop the vehicle. Drive the vehicle. If d comes on and stays on, the vehicle may need more time to diagnose the problem. If the condition persists, see your dealer. Turning the Systems Off and On 167 Caution Do not repeatedly brake or accelerate heavily when TCS is off. The vehicle driveline could be damaged. To turn off only TCS, press and release g. The Traction Off light i displays in the instrument cluster. The appropriate message may display in the DIC. To turn TCS on again, press and release g. The Traction Off light i displayed in the instrument cluster will turn off. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 168 Driving and Operating If TCS is limiting wheel spin when g is pressed, the system will not turn off until the wheels stop spinning. To turn off both TCS and StabiliTrak/ ESC, press and hold g until the Traction Off light i and StabiliTrak/ ESC Off light g come on and stay on in the instrument cluster. The appropriate message may display in the DIC. To turn TCS and StabiliTrak/ESC on again, press and release g. The Traction Off light i and StabiliTrak/ ESC Off light g in the instrument cluster turn off. Adding accessories can affect the vehicle performance. See Accessories and Modifications 0 189. Cruise Control The cruise control lets the vehicle maintain a speed of about 40 km/h (25 mph) or more without keeping your foot on the accelerator. Cruise control does not work at speeds below 40 km/h (25 mph). { Warning Cruise control can be dangerous where you cannot drive safely at a steady speed. Do not use cruise control on winding roads or in heavy traffic. disengage. See Traction Control/ Electronic Stability Control 0 166. If a collision alert occurs when cruise control is activated, cruise control is disengaged. See Forward Collision Alert (FCA) System 0 175. When road conditions allow you to safely use it again, cruise control can be turned back on. If the brakes are applied, cruise control disengages. Cruise control can be dangerous on slippery roads. On such roads, fast changes in tire traction can cause excessive wheel slip, and you could lose control. Do not use cruise control on slippery roads. The vehicle has a Traction Control System (TCS) or StabiliTrak/ Electronic Stability Control (ESC) system that begins to limit wheel spin while using cruise control and the cruise control will automatically o : Press to turn the cruise control system on or off. A white indicator comes in the instrument cluster when cruise is turned on. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating RES/+ : If there is a set speed in memory, move the thumbwheel up briefly to resume to that speed or hold upward to accelerate. If cruise control is already active, use to increase vehicle speed. SET/− : Move the thumbwheel down briefly to set the speed and activate cruise control. If cruise control is already active, use to decrease speed. n : Press to disengage cruise control without erasing the set speed from memory. Setting Cruise Control If o is on when not in use, SET/− or RES/+ could get bumped and go into cruise when not desired. Keep o off when cruise control is not being used. To set a speed: 1. Press o to turn cruise control on. 2. Get up to the speed desired. 3. Move the thumbwheel down toward SET/− and release it. 4. Remove your foot from the accelerator. The cruise control indicator on the instrument cluster turns green after cruise control has been set to the desired speed. See Instrument Cluster 0 95. Resuming a Set Speed If the cruise control is set at a desired speed and then the brakes are applied or n is pressed, the cruise control is disengaged without erasing the set speed from memory. Once the vehicle speed is about 40 km/h (25 mph) or greater, move the thumbwheel up toward RES/+ briefly. The vehicle returns to the previously set speed. Increasing Speed While Using Cruise Control If the cruise control system is already activated: . Move the thumbwheel up toward RES/+ and hold it until the desired speed is reached, then release it. . 169 To increase vehicle speed in small increments, move the thumbwheel up toward RES/+ briefly. For each press, the vehicle goes about 1 km/h (1 mph) faster. The speedometer reading can be displayed in either English or metric units. See Driver Information Center (DIC) 0 110. The increment value used depends on the units displayed. Reducing Speed While Using Cruise Control If the cruise control system is already activated: . Move the thumbwheel toward SET/− and hold until the desired lower speed is reached, then release it. . To decrease the vehicle speed in small increments, move the thumbwheel toward SET/− briefly. For each press, the vehicle goes about 1 km/h (1 mph) slower. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 170 Driving and Operating The speedometer reading can be displayed in either English or metric units. See Driver Information Center (DIC) 0 110. The increment value used depends on the units displayed. Passing Another Vehicle While Using Cruise Control Use the accelerator pedal to increase the vehicle speed. When you take your foot off the pedal, the vehicle slows down to the previous set cruise control speed. While pressing the accelerator pedal or shortly following the release to override cruise control, briefly moving the thumbwheel toward SET/− will result in cruise set to the current vehicle speed. Using Cruise Control on Hills How well cruise control works on hills depends on the vehicle speed, load, and the steepness of the hills. When going up steep hills, you might have to step on the accelerator pedal to maintain the vehicle speed. When going downhill, you might have to brake or shift to a lower gear to keep your speed down. If the brake pedal is applied, cruise control will disengage. Ending Cruise Control There are four ways to end cruise control: . To disengage cruise control, step lightly on the brake pedal. n. . Press . Shift the transmission to N (Neutral). . To turn off cruise control, press o. Erasing Speed Memory The cruise control set speed is erased from memory if o is pressed or if the vehicle is turned off. Driver Assistance Systems This vehicle may have features that work together to help avoid crashes or reduce crash damage while driving, backing, and parking. Read this entire section before using these systems. { Warning Do not rely on the Driver Assistance Systems. These systems do not replace the need for paying attention and driving safely. You may not hear or see alerts or warnings provided by these systems. Failure to use proper care when driving may result in injury, death, or vehicle damage. See Defensive Driving 0 142. Under many conditions, these systems will not: (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Warning (Continued) Warning (Continued) . Detect children, pedestrians, bicyclists, or animals. . Detect vehicles or objects outside the area monitored by the system. Complete attention is always required while driving, and you should be ready to take action and apply the brakes and/or steer the vehicle to avoid crashes. . Work at all driving speeds. Audible Alert . Warn you or provide you with enough time to avoid a crash. . Work under poor visibility or bad weather conditions. . Some driver assistance features alert the driver of obstacles by beeping. To change the volume of the warning chime, see “Comfort and Convenience” under Vehicle Personalization 0 114. Work if the detection sensor is not cleaned or is covered by ice, snow, mud, or dirt. . Work if the detection sensor is covered up, such as with a sticker, magnet, or metal plate. . Work if the area surrounding the detection sensor is damaged or not properly repaired. (Continued) 171 Cleaning Depending on vehicle options, keep these areas of the vehicle clean to ensure the best driver assistance feature performance. Driver Information Center (DIC) messages may display when the systems are unavailable or blocked. . Front and rear bumpers and the area below the bumpers . Front grille and headlamps Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 172 Driving and Operating . Front camera lens in the front grille or near the front emblem . Front side and rear side panels . Outside of the windshield in front of the rearview mirrors . Side camera lens on the bottom of the outside mirrors . Rear side corner bumpers . Rear Vision Camera above the license plate Rear Vision Camera (RVC) The RVC can assist when backing up by displaying a view of the area behind the vehicle. { Warning The camera(s) do not display children, pedestrians, bicyclists, crossing traffic, animals, or any other object outside of the cameras’ field of view, below the bumper, or under the vehicle. (Continued) Warning (Continued) Shown distances may be different from actual distances. Do not drive or park the vehicle using only these camera(s). Always check behind and around the vehicle before driving. Failure to use proper care may result in injury, death, or vehicle damage. An image appears on the infotainment display when the vehicle is shifted into R (Reverse). The previous screen displays when the vehicle is shifted out of R (Reverse) after a short delay. To return to the previous screen sooner, press any button on the infotainment display, shift into P (Park), or reach a vehicle speed of approximately 12 km/h (8 mph). Symbols and Guidelines The RVC may have a guideline overlay that can help you align the vehicle when backing into a parking spot. Select the guidance lines button on the camera screen to enable or disable the guidance lines, or see Vehicle Personalization 0 114. The RVC system may have a feature that lets you view Park Assist symbols on the infotainment screen while using the RVC. The Rear Park Assist (RPA) system must not be disabled to use the caution symbols. The error message Rear Park Assist Symbols Unavailable may display if RPA has been disabled and the symbols have been turned on. See Park Assist 0 174. Rear Cross Traffic Alert (RCTA) On vehicles with the RCTA, a warning triangle with a left or right pointing arrow may appear on the infotainment display to warn of traffic coming from the left or the right. Three beeps will sound from the speaker on that side. This system detects objects coming from up to 20 m (65 ft) from the left or right side behind the vehicle. The RCTA system will not work properly Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating if ice, snow, mud, or anything else builds up on the rear bumper sensors. 1. View Displayed by the Camera 2. Corner of the Rear Bumper The following illustrations show the field of view that the camera provides. Rear Vision Camera Location 173 When the System Does Not Seem To Work Properly The RVC may not work properly or display a clear image if: . It is dark. The camera is above the license plate. . The sun or the beam of headlamps is shining directly into the camera lens. . Ice, snow, mud, or anything else builds up on the camera lens. Clean the lens, rinse it with water, and wipe it with a soft cloth. . The back of the vehicle is in a crash. The position and mounting angle of the camera can change or the camera can be affected. Be sure to have the camera and its position and mounting angle checked at your dealer. . There are extreme temperature changes. 1. View Displayed by the Camera The area displayed by the camera is limited. It does not display objects that are close to either corner or under the bumper and can vary depending on vehicle orientation or road conditions. Displayed images may be closer or farther than they appear. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 174 Driving and Operating Park Assist If equipped, the Front and Rear Park Assist (FRPA) system assists you with parking and avoiding objects. FRPA operates at speeds less than 8 km/h (5 mph). The sensors on the front and rear bumper detect objects up to 1.2 m (4 ft) in front of the vehicle, 2.5 m (8 ft) behind the vehicle, and at least 25 cm (10 in) off the ground and below liftgate level. This detection distance may be less during warmer or humid weather. { Warning The Park Assist system does not detect children, pedestrians, bicyclists, animals, or objects located below the bumper or that are too close or too far from the vehicle. It is not available at speeds greater than 8 km/h (5 mph). To prevent injury, death, or vehicle damage, even with Park Assist, always check the (Continued) Warning (Continued) area around the vehicle and check all mirrors before moving forward or backing. How the System Works When the vehicle is shifted into R (Reverse) the front and rear sensors are automatically turned on. After the vehicle is shifted out of R (Reverse), the rear sensors are turned off and the front sensors stay on until the vehicle is above a speed of 8 km/h (5 mph). For the front Park Assist system to be active again without shifting into R (Reverse), X must be pressed. See “Turning the System On and Off” later in this section. When the vehicle is in N (Neutral), the system may be active. If the vehicle is in a car wash, the sensors may detect objects in the car wash. See “Turning the System On and Off” later in this section to turn the system off. When an object is first detected in the rear, one beep will be heard from the rear. When an object is very close (<0.6 m (2 ft) in the vehicle rear or <0.3 m (1 ft) in the vehicle front), five beeps will sound from the front or rear depending on object location. Beeps for FPA are higher pitched than for RPA. Objects Detected by Both the Front and Rear Sensors In general, if objects are detected at the same time near both the front and rear bumpers while backing up, the beeps only sound to indicate that objects are close to the rear bumper. However, if an object comes within 0.3 m (1 ft) of the front bumper while the vehicle is backing up and at the same time there is another object further than 0.3 m (1 ft) from the rear bumper, then higher-pitched beeps only sound to indicate the front object. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Turning the System On and Off . The sensors are not clean. Keep the vehicle's bumpers free of mud, dirt, snow, ice, and slush. For cleaning instructions, see Exterior Care 0 252. . The Park Assist sensors are covered by frost or ice. Frost or ice can form around and behind the sensors and may not always be seen; this can occur after washing the vehicle in cold weather. The message may not clear until the frost or ice has melted. The FRPA system can be turned on and off by pressing X on the center stack. The indicator light in the button comes on when the system is turned on. When the system is off, the indicator light in the button is off or PARK ASSIST OFF briefly displays on the Driver Information Center (DIC). FRPA defaults to the on setting each time the vehicle is started. . When the System Does Not Seem to Work Properly If the FRPA system does not activate due to a temporary condition, a message may display on the DIC. This can occur under the following conditions: . The driver has disabled the system. An object was hanging out of the liftgate during the last drive cycle. Once the object is removed, FRPA will return to normal operation. . An object or cover is attached to the front of the vehicle. . The bumper is damaged. Take the vehicle to your dealer to repair the system. . 175 Other conditions, such as vibrations from a jackhammer or the compression of air brakes on a very large truck, are affecting system performance. Forward Collision Alert (FCA) System If equipped, the FCA system may help to avoid or reduce the harm caused by front-end crashes. When approaching a vehicle ahead too quickly, FCA provides a red flashing alert on the windshield and rapidly beeps. FCA detects vehicles within a distance of approximately 60 m (197 ft) and operates at speeds above 40 km/h (25 mph). { Warning FCA is a warning system and does not apply the brakes. When approaching a slower-moving or stopped vehicle ahead too rapidly, or when following a vehicle too (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 176 Driving and Operating Warning (Continued) closely, FCA may not provide a warning with enough time to help avoid a crash. It also may not provide any warning at all. FCA does not warn of pedestrians, animals, signs, guardrails, bridges, construction barrels, or other objects. Be ready to take action and apply the brakes. See Defensive Driving 0 142. FCA can be disabled with either the FCA steering wheel control or, if equipped, through vehicle personalization. See “Collision/ Detection Systems” under Vehicle Personalization 0 114. Detecting the Vehicle Ahead FCA warnings will not occur unless the FCA system detects a vehicle ahead. When a vehicle is detected, the vehicle ahead indicator will display green. Vehicles may not be detected on curves, highway exit ramps, or hills, due to poor visibility; or if a vehicle ahead is partially blocked by pedestrians or other objects. FCA will not detect another vehicle ahead until it is completely in the driving lane. Warning (Continued) proper condition. Keep the windshield, headlamps, and FCA sensors clean and in good repair. Collision Alert { Warning FCA does not provide a warning to help avoid a crash, unless it detects a vehicle. FCA may not detect a vehicle ahead if the FCA sensor is blocked by dirt, snow, or ice, or if the windshield is damaged. It may also not detect a vehicle on winding or hilly roads, or in conditions that can limit visibility such as fog, rain, or snow, or if the headlamps or windshield are not cleaned or in (Continued) When your vehicle approaches another detected vehicle too rapidly, the FCA display will flash on the windshield. Also, eight rapid high-pitched beeps will sound from the front. When this Collision Alert occurs, the brake system may prepare for driver braking to occur more rapidly which can cause a brief, mild deceleration. Continue to apply the brake pedal as needed. Cruise control may be disengaged when the Collision Alert occurs. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Selecting the Alert Timing of selectable alert timings may not be appropriate for all drivers and driving conditions. Unnecessary Alerts FCA may provide unnecessary alerts to turning vehicles, vehicles in other lanes, objects that are not vehicles, or shadows. These alerts are normal operation and the vehicle does not need service. Cleaning the System The Collision Alert control is on the steering wheel. Press [ to set the FCA timing to far, medium, or near, or on some vehicles, Off. The first button press shows the current setting on the DIC. Additional button presses will change this setting. The chosen setting will remain until it is changed. The timing of alerts will vary based on vehicle speed. The faster the vehicle speed, the farther away the alert will occur. Consider traffic and weather conditions when selecting the alert timing. The range If the FCA system does not seem to operate properly, this may correct the issue: . Clean the outside of the windshield in front of the rearview mirror. . Clean the entire front of the vehicle. . Clean the headlamps. Side Blind Zone Alert (SBZA) If equipped, the SBZA system is a lane-changing aid that assists drivers with avoiding crashes that 177 occur with moving vehicles in the side blind zone (or spot) areas. The SBZA warning display will light up in the corresponding outside side mirror and will flash if the turn signal is on. { Warning SBZA does not alert the driver to vehicles rapidly approaching outside of the side blind zones, pedestrians, bicyclists, or animals. It may not provide alerts when changing lanes under all driving conditions. Failure to use proper care when changing lanes may result in injury, death, or vehicle damage. Before making a lane change, always check mirrors, glance over your shoulder, and use the turn signals. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 178 Driving and Operating SBZA Detection Zones unsafe to change lanes. Before making a lane change, check the SBZA display, check mirrors, glance over your shoulder, and use the turn signals. Left Side Mirror Right Side Mirror Display Display The SBZA sensor covers a zone of approximately one lane over from both sides of the vehicle, or 3.5 m (11 ft). The height of the zone is approximately between 0.5 m (1.5 ft) and 2 m (6 ft) off the ground. This zone starts at approximately the middle of the vehicle and goes back 5 m (16 ft). How the System Works The SBZA symbol lights up in the side mirrors when the system detects a moving vehicle in the next lane over that is in the side blind zone. This indicates it may be When the vehicle is started, both outside mirror SBZA displays will briefly come on to indicate the system is operating. When the vehicle is in a forward gear, the leftor right-side mirror display will light up if a moving vehicle is detected in that blind zone. If the turn signal is activated in the same direction of a detected vehicle, this display will flash as an extra warning not to change lanes. SBZA can be disabled through vehicle personalization. See “Collision/Detection Systems” under Vehicle Personalization 0 114. If SBZA is disabled by the driver, the SBZA mirror displays will not light up. When the System Does Not Seem to Work Properly SBZA displays may not come on when passing a vehicle quickly or for a stopped vehicle. SBZA may alert to objects attached to the vehicle, such as a bicycle, or object extending out to either side of the vehicle. This is normal system operation; the vehicle does not need service. SBZA may not always alert the driver to vehicles in the side blind zone, especially in wet conditions. The system does not need to be serviced. The system may light up due to guardrails, signs, trees, shrubs, and other non-moving objects. This is normal system operation; the vehicle does not need service. SBZA may not operate when the SBZA sensors in the left or right corners of the rear bumper are covered with mud, dirt, snow, ice, Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating or slush, or in heavy rainstorms. For cleaning instructions, see "Washing the Vehicle" under Exterior Care 0 252. If the DIC still displays the system unavailable message after cleaning both sides of the vehicle toward the rear corners of the vehicle, see your dealer. If the SBZA displays do not light up when vehicles are in the blind zone and the system is clean, the system may need service. Take the vehicle to your dealer. When SBZA is disabled for any reason other than the driver turning it off, the Side Blind Zone Alert On option will not be available on the personalization menu. Radio Frequency Information See Radio Frequency Statement 0 290. Lane Departure Warning (LDW) If equipped, LDW may help avoid crashes due to unintentional lane departures. LDW uses a camera sensor to detect the lane markings at speeds of 56 km/h (35 mph) or greater. It may provide an alert if the vehicle is crossing a lane without using a turn signal in that direction. LDW light will not alert if the turn signal is active in the direction of lane departure, or if LDW detects that you are accelerating, braking or actively steering. { Warning The LDW system does not steer the vehicle. The LDW system may not: . Provide enough time to avoid a crash. . Detect lane markings under poor weather or visibility conditions. This can occur if the windshield or headlamps are blocked by dirt, snow, or ice; if they are not in proper condition; or if the sun shines directly into the camera. (Continued) 179 Warning (Continued) . Detect road edges. . Detect lanes on winding or hilly roads. If LDW only detects lane markings on one side of the road, it will only warn you when departing the lane on the side where it has detected a lane marking. Always keep your attention on the road and maintain proper vehicle position within the lane, or vehicle damage, injury, or death could occur. Always keep the windshield, headlamps, and camera sensors clean and in good repair. Do not use LDW in bad weather conditions. How the System Works LDW utilizes camera sensor installed on the windshield ahead of the rearview mirror to detect lane markings. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 180 Driving and Operating To turn LDW on and off, press @ on the instrument panel to the left of the steering wheel. The control indicator will light when LDW is on. When LDW is on, @ is green if LDW is available to warn of a lane departure. If the vehicle crosses a detected lane marking without using the turn signal in that direction,@ changes to amber and flashes. Additionally, there will be three beeps on the right or left, depending on the lane departure direction. LDW will not alert if the turn signal is active in the direction of lane departure, or if LDW detects that you are accelerating, braking or actively steering. When the System Does Not Seem To Work Properly Fuel The system may not detect lanes as well when there are: . Close vehicles ahead. Top Tier Fuel . Sudden lighting changes, such as when driving through tunnels. . Banked roads. If the LDW system is not functioning properly when lane markings are clearly visible, cleaning the windshield may help. LDW alerts may occur due to tar marks, shadows, cracks in the road, temporary or construction lane markings, or other road imperfections. This is normal system operation; the vehicle does not need service. Turn LDW off if these conditions continue. GM recommends the use of TOP TIER Detergent Gasoline to keep the engine clean, reduce engine deposits, and maintain optimal vehicle performance. Look for the TOP TIER Logo or see www.toptiergas.com for a list of TOP TIER Detergent Gasoline marketers and applicable countries. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Recommended Fuel Prohibited Fuels Caution (Continued) Caution Use regular unleaded gasoline meeting ASTM specification D4814 with a posted octane rating of 87 — (R+M)/2 — or higher. Do not use gasoline with a posted octane rating of less than 87, as this may cause engine knock and will lower fuel economy. Do not use any fuel labeled E85 or FlexFuel. Do not use gasoline with ethanol levels greater than 15% by volume. Do not use fuels with any of the following conditions; doing so may damage the vehicle and void its warranty: . For vehicles that are not FlexFuel, fuel labeled greater than 15% ethanol by volume, such as mid-level ethanol blends (16–50% ethanol), E85, or FlexFuel. . Fuel with any amount of methanol, methylal, ferrocene, and aniline. These fuels can corrode metal fuel system parts or damage plastic and rubber parts. . Fuel containing metals such as methylcyclopentadienyl manganese tricarbonyl (Continued) 181 (MMT), which can damage the emissions control system and spark plugs. . Fuel with a posted octane rating of less than the recommended fuel. Using this fuel will lower fuel economy and performance, and may decrease the life of the emissions catalyst. Fuels in Foreign Countries The U.S., Canada, and Mexico post fuel octane ratings in anti-knock index (AKI). For fuel not to use in a foreign country, see Prohibited Fuels 0 181. Fuel Additives TOP TIER Detergent Gasoline is highly recommended for use with your vehicle. If your country does not have TOP TIER Detergent Gasoline, add ACDelco Fuel Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 182 Driving and Operating System Treatment Plus−Gasoline to the vehicle’s gasoline fuel tank at every oil change or 15 000 km (9,000 mi), whichever occurs first. TOP TIER Detergent Gasoline and ACDelco Fuel System Treatment Plus−Gasoline will help keep your vehicle’s engine fuel deposit free and performing optimally. Filling the Tank (Capless Fuel Fill) An arrow on the fuel gauge indicates which side of the vehicle the fuel door is on. See Fuel Gauge 0 97. { Warning Fuel vapors and fuel fires burn violently and can cause injury or death. Follow these guidelines to help avoid injuries to you and others: (Continued) Warning (Continued) . Read and follow all the instructions on the fuel pump island. . Turn off the engine when refueling. . Keep sparks, flames, and smoking materials away from fuel. . Do not leave the fuel pump unattended. . Avoid using electronic devices while refueling. . Do not re-enter the vehicle while pumping fuel. . Keep children away from the fuel pump and never let children pump fuel. . Before touching the fill nozzle, touch a metallic object to discharge static electricity from your body. (Continued) Warning (Continued) . Fuel can spray out if the fill nozzle is inserted too quickly. This spray can happen if the tank is nearly full, and is more likely in hot weather. Insert the fill nozzle slowly and wait for any hiss noise to stop before beginning to flow fuel. To open the fuel door, push and release the rearward center edge of the door. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating The capless refueling system does not have a fuel cap. Fully insert and latch the fill nozzle, begin fueling. { Warning Overfilling the fuel tank by more than three clicks of a standard fill nozzle may cause: . Vehicle performance issues, including engine stalling and damage to the fuel system. . Fuel spills. . Under certain conditions, fuel fires. Be careful not to spill fuel. Wait five seconds after you have finished pumping before removing the fill nozzle. Clean fuel from painted surfaces as soon as possible. See Exterior Care 0 252. Push the fuel door closed until it latches. { Warning If a fire starts while you are refueling, do not remove the fill nozzle. Shut off the flow of fuel by shutting off the pump or by notifying the station attendant. Leave the area immediately. Filling the Tank with a Portable Fuel Container If the vehicle runs out of fuel and must be filled from a portable fuel container: 183 { Warning Attempting to refuel from a portable fuel container without using the funnel adapter may cause fuel spillage and damage the capless fuel system. This could cause a fire. You or others could be badly burned and the vehicle could be damaged. 3. Remove and clean the funnel adapter and return it to the storage location. Filling the Tank (Capped Fuel Fill) 1. Locate the capless funnel adapter. 2. Insert and latch the funnel into the capless fuel system. An arrow on the fuel gauge indicates which side of the vehicle the fuel door is on. See Fuel Gauge 0 97. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 184 Driving and Operating { Warning Warning (Continued) Fuel vapors and fuel fires burn violently and can cause injury or death. . Keep children away from the fuel pump and never let children pump fuel. Follow these guidelines to help avoid injuries to you and others: . Read and follow all the instructions on the fuel pump island. . Turn off the engine when refueling. . Keep sparks, flames, and smoking materials away from fuel. . Do not leave the fuel pump unattended. . Avoid using electronic devices while refueling. . Do not re-enter the vehicle while pumping fuel. (Continued) . Before touching the fill nozzle, touch a metallic object to discharge static electricity from your body. . Fuel can spray out if the fuel cap is opened too quickly. This spray can happen if the tank is nearly full, and is more likely in hot weather. Open the fuel cap slowly and wait for any hiss noise to stop, then unscrew the cap all the way. To open the fuel door, push and release the rearward center edge of the door. Turn the fuel cap counterclockwise to remove. When refueling, hang the fuel cap from the hook on the fuel door. Fully insert and latch the fill nozzle, then begin fueling. { Warning Overfilling the fuel tank by more than three clicks of a standard fill nozzle may cause: (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Driving and Operating Warning (Continued) . Vehicle performance issues, including engine stalling and damage to the fuel system. . Fuel spills. . Under certain conditions, fuel fires. Be careful not to spill fuel. Wait five seconds after you have finished pumping before removing the fill nozzle. Clean fuel from painted surfaces as soon as possible. See Exterior Care 0 252. Reinstall the cap by turning it clockwise until it clicks. Push the fuel door closed until it latches. 185 Caution Warning (Continued) If a new fuel cap is needed, get the right type of cap from your dealer. The wrong type of fuel cap may not fit properly, may turn on the malfunction indicator lamp, and could damage the fuel system and emissions system. See Malfunction Indicator Lamp (Check Engine Light - Capless) 0 101 or Malfunction Indicator Lamp (Check Engine Light - Capped) 0 103. badly burned and the vehicle could be damaged. To help avoid injury to you and others: . Dispense fuel only into approved containers. . Do not fill a container while it is inside a vehicle, in a vehicle's trunk, in a pickup bed, or on any surface other than the ground. . Bring the fill nozzle in contact with the inside of the fill opening before operating the nozzle. Maintain contact until filling is complete. . Keep sparks, flames, and smoking materials away from fuel. . Do not use electronic devices while pumping fuel. Filling a Portable Fuel Container { Warning { Warning If a fire starts while you are refueling, do not remove the fill nozzle. Shut off the flow of fuel by shutting off the pump or by notifying the station attendant. Leave the area immediately. Never fill a portable fuel container while it is in the vehicle. Static electricity discharge from the container can ignite the fuel vapor. You or others could be (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 186 Driving and Operating Trailer Towing General Towing Information { Warning Never tow a trailer with your vehicle. It was not designed or intended to tow a trailer. Conversions and Add-Ons Add-On Electrical Equipment { Warning The Data Link Connector (DLC) is used for vehicle service and Emission Inspection/Maintenance testing. See Malfunction Indicator Lamp (Check Engine Light Capless) 0 101 or Malfunction Indicator Lamp (Check Engine Light - Capped) 0 103. A device connected to the DLC — such as an aftermarket fleet or driver-behavior tracking device — may interfere with vehicle systems. This could affect vehicle operation and cause a crash. Such devices may also access information stored in the vehicle’s systems. Caution Some electrical equipment can damage the vehicle or cause components to not work and would not be covered by the vehicle warranty. Always check with your dealer before adding electrical equipment. Add-on equipment can drain the vehicle's 12-volt battery, even if the vehicle is not operating. The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing the Airbag-Equipped Vehicle 0 60 and Adding Equipment to the Airbag-Equipped Vehicle 0 61. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Vehicle Care General Information General Information . . . . . . . . . . California Proposition 65 Warning . . . . . . . . . . . . . . . . . California Perchlorate Materials Requirements . . . . . Accessories and Modifications . . . . . . . . . . . . . . . . 188 188 189 189 Vehicle Checks Doing Your Own Service Work . . . . . . . . . . . . . . . 189 Hood . . . . . . . . . . . . . . . . . . . . . . . . . 190 Engine Compartment Overview . . . . . . . . . . . . . . . . . . . . 192 Engine Oil . . . . . . . . . . . . . . . . . . . . 193 Engine Oil Life System . . . . . . . 195 Automatic Transmission Fluid . . . . . . . . . . . . . . . . . . . . . . . . 196 Engine Air Cleaner/Filter . . . . . . 197 Cooling System . . . . . . . . . . . . . . 198 Engine Overheating . . . . . . . . . . 201 Washer Fluid . . . . . . . . . . . . . . . . . 202 Brakes . . . . . . . . . . . . . . . . . . . . . . . 203 Brake Fluid . . . . . . . . . . . . . . . . . . . 204 Battery - North America . . . . . . 205 All-Wheel Drive . . . . . . . . . . . . . . . 205 Starter Switch Check . . . . . . . . . 205 Automatic Transmission Shift Lock Control Function Check . . . . . . . . . . . . . . . . . . . . . . . 206 Park Brake and P (Park) Mechanism Check . . . . . . . . . . 206 Wiper Blade Replacement . . . . 207 Windshield Replacement . . . . . 208 Gas Strut(s) . . . . . . . . . . . . . . . . . . 208 Headlamp Aiming Front Headlamp Aiming . . . . . . 209 Bulb Replacement Bulb Replacement . . . . . . . . . . . . 210 Halogen Bulbs . . . . . . . . . . . . . . . . 210 LED Lighting . . . . . . . . . . . . . . . . . 210 Headlamps, Front Turn Signal and Parking Lamps . . . . . . . . . 210 Taillamps, Turn Signal, Sidemarker, Stoplamps, and Back-Up Lamps . . . . . . . . . . . . . 211 License Plate Lamp . . . . . . . . . . 213 Electrical System Electrical System Overload . . . Fuses and Circuit Breakers . . . Engine Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 213 214 214 218 187 Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 220 Wheels and Tires Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 221 All-Season Tires . . . . . . . . . . . . . . 222 Winter Tires . . . . . . . . . . . . . . . . . . 222 Tire Sidewall Labeling . . . . . . . . 223 Tire Designations . . . . . . . . . . . . . 225 Tire Terminology and Definitions . . . . . . . . . . . . . . . . . . 225 Tire Pressure . . . . . . . . . . . . . . . . . 228 Tire Pressure Monitor System . . . . . . . . . . . . . . . . . . . . . . 229 Tire Pressure Monitor Operation . . . . . . . . . . . . . . . . . . . 230 Tire Inspection . . . . . . . . . . . . . . . . 233 Tire Rotation . . . . . . . . . . . . . . . . . 233 When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 234 Buying New Tires . . . . . . . . . . . . . 235 Different Size Tires and Wheels . . . . . . . . . . . . . . . . . . . . . . 237 Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 237 Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 238 Wheel Replacement . . . . . . . . . . 239 Tire Chains . . . . . . . . . . . . . . . . . . . 239 If a Tire Goes Flat . . . . . . . . . . . . 240 Tire Changing . . . . . . . . . . . . . . . . 241 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 188 Vehicle Care Compact Spare Tire . . . . . . . . . . 245 Jump Starting Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . 246 Towing the Vehicle Towing the Vehicle . . . . . . . . . . . 249 Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 250 Appearance Care Exterior Care . . . . . . . . . . . . . . . . . 252 Interior Care . . . . . . . . . . . . . . . . . . 257 Floor Mats . . . . . . . . . . . . . . . . . . . . 260 General Information For service and parts needs, visit your dealer. You will receive genuine GM parts and GM-trained and supported service people. Genuine GM parts have one of these marks: California Proposition 65 Warning { Warning Most motor vehicles, including this one, as well as many of its service parts and fluids, contain and/or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Engine exhaust, many parts and systems, many fluids, and some component wear by-products contain and/or emit these chemicals. For more information go to www.P65Warnings.ca.gov/ passenger-vehicle. See Battery - North America 0 205 and Jump Starting - North America 0 246 and the back cover. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care California Perchlorate Materials Requirements Certain types of automotive applications, such as airbag initiators, seat belt pretensioners, and lithium batteries contained in electronic keys, may contain perchlorate materials. Perchlorate Material – special handling may apply. See www.dtsc.ca.gov/ hazardouswaste/perchlorate. Accessories and Modifications Adding non-dealer accessories or making modifications to the vehicle can affect vehicle performance and safety, including such things as airbags, braking, stability, ride and handling, emissions systems, aerodynamics, durability, and electronic systems like antilock brakes, traction control, and stability control. These accessories or modifications could even cause malfunction or damage not covered by the vehicle warranty. Damage to suspension components caused by modifying vehicle height outside of factory settings will not be covered by the vehicle warranty. Damage to vehicle components resulting from modifications or the installation or use of non-GM certified parts, including control module or software modifications, is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected parts. GM Accessories are designed to complement and function with other systems on the vehicle. See your dealer to accessorize the vehicle using genuine GM Accessories installed by a dealer technician. Also, see Adding Equipment to the Airbag-Equipped Vehicle 0 61. 189 Vehicle Checks Doing Your Own Service Work { Warning It can be dangerous to work on your vehicle if you do not have the proper knowledge, service manual, tools, or parts. Always follow owner’s manual procedures and consult the service manual for your vehicle before doing any service work. If doing some of your own service work, use the proper service manual. It tells you much more about how to service the vehicle than this manual can. To order the proper service manual, see Publication Ordering Information 0 289. This vehicle has an airbag system. Before attempting to do your own service work, see Servicing the Airbag-Equipped Vehicle 0 60. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 190 Vehicle Care If equipped with remote vehicle start, open the hood before performing any service work to prevent remote starting the vehicle accidentally. See Remote Vehicle Start 0 15. Keep a record with all parts receipts and list the mileage and the date of any service work performed. See Maintenance Records 0 275. Caution Even small amounts of contamination can cause damage to vehicle systems. Do not allow contaminants to contact the fluids, reservoir caps, or dipsticks. Hood { Warning Turn the vehicle off before opening the hood. If the engine is running with the hood open, you or others could be injured. { Warning Components under the hood can get hot from running the engine. To help avoid the risk of burning unprotected skin, never touch these components until they have cooled, and always use a glove or towel to avoid direct skin contact. Clear any snow from the hood before opening. To open the hood: 1. Pull the hood release lever with the i symbol. It is on the lower left side of the instrument panel. 2. Go to the front of the vehicle and locate the secondary release lever under the front center of the hood. Push the secondary hood release lever to the right to release. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care To close the hood: 1. Before closing the hood, be sure all filler caps are on properly, and all tools are removed. 3. Lift the hood and release the hood prop rod from its retainer, in the front of the engine compartment. Securely insert the rod end into the slot marked with an arrow, on the underside of the hood. 2. Lift the hood and remove the hood prop rod from the underside of the hood. Return the prop rod to its retainer. The prop rod must click into place when returning it to the retainer to prevent hood damage. 3. Lower the hood 20 cm (8 in) above the vehicle and release it. Check to make sure the hood is latched completely. Repeat this process with additional force if necessary. 191 { Warning Do not drive the vehicle if the hood is not latched completely. The hood could open fully, block your vision, and cause a crash. You or others could be injured. Always close the hood completely before driving. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 192 Vehicle Care Engine Compartment Overview Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care 193 1. Engine Air Cleaner/Filter 0 197. Engine Oil Checking Engine Oil 2. Engine Oil Dipstick. See Engine Oil 0 193. To ensure proper engine performance and long life, careful attention must be paid to engine oil. Following these simple, but important steps will help protect your investment: . Use engine oil approved to the proper specification and of the proper viscosity grade. See “Selecting the Right Engine Oil” in this section. . Check the engine oil level regularly and maintain the proper oil level. See “Checking Engine Oil” and “When to Add Engine Oil” in this section. . Change the engine oil at the appropriate time. See Engine Oil Life System 0 195. . Always dispose of engine oil properly. See “What to Do with Used Oil” in this section. Check the engine oil level regularly, every 650 km (400 mi), especially prior to a long trip. The engine oil dipstick handle is a loop. See Engine Compartment Overview 0 192 for the location. 3. Engine Cooling Fan (Out of View). See Cooling System 0 198. 4. Engine Oil Fill Cap. See Engine Oil 0 193. 5. Engine Coolant Surge Tank and Pressure Cap. See Cooling System 0 198. 6. Brake Fluid Reservoir. See Brakes 0 203. 7. Auxiliary Fuse Block. See Engine Compartment Fuse Block 0 214. 8. Battery - North America 0 205. 9. Windshield Washer Fluid Reservoir. See Washer Fluid 0 202. 10. Engine Compartment Fuse Block 0 214. { Warning The engine oil dipstick handle may be hot; it could burn you. Use a towel or glove to touch the dipstick handle. If a low oil Driver Information Center (DIC) message displays, check the oil level. Follow these guidelines: . To get an accurate reading, park the vehicle on level ground. Check the engine oil level after the engine has been off for at least two hours. Checking the engine oil level on steep grades or too soon after engine shutoff can result in incorrect readings. Accuracy improves when Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 194 Vehicle Care checking a cold engine prior to starting. Remove the dipstick and check the level. . If unable to wait two hours, the engine must be off for at least 15 minutes if the engine is warm, or at least 30 minutes if the engine is not warm. Pull out the dipstick, wipe it with a clean paper towel or cloth, then push it back in all the way. Remove it again, keeping the tip down, and check the level. When to Add Engine Oil If the oil is below the cross-hatched area at the tip of the dipstick and the engine has been off for at least 15 minutes, add 1 L (1 qt) of the recommended oil and then recheck the level. See “Selecting the Right Engine Oil” later in this section for an explanation of what kind of oil to use. For engine oil crankcase capacity, see Capacities and Specifications 0 277. Add enough oil to put the level somewhere in the proper operating range between the MIN and MAX marks. Push the dipstick all the way back in when through. Caution Selecting the Right Engine Oil Do not add too much oil. Oil levels above or below the acceptable operating range shown on the dipstick are harmful to the engine. If you find that you have an oil level above the operating range, i.e., the engine has so much oil that the oil level gets above the MAX mark, the engine could be damaged. You should drain out the excess oil or limit driving of the vehicle and seek a service professional to remove the excess amount of oil. See Engine Compartment Overview 0 192 for the location of the engine oil fill cap. Selecting the right engine oil depends on both the proper oil specification and viscosity grade. See Recommended Fluids and Lubricants 0 273. Specification Use full synthetic engine oils that meet the dexos1 specification. Engine oils that have been approved by GM as meeting the dexos1 specification are marked with the dexos1 approved logo. See www.gmdexos.com. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Caution Failure to use the recommended engine oil or equivalent can result in engine damage not covered by the vehicle warranty. Viscosity Grade Use SAE 5W-30 viscosity grade engine oil. Cold Temperature Operation: In an area of extreme cold, where the temperature falls below −29 °C (−20 °F), an SAE 0W-30 oil may be used. An oil of this viscosity grade will provide easier cold starting for the engine at extremely low temperatures. When selecting an oil of the appropriate viscosity grade, it is recommended to select an oil of the correct specification. See “Specification” earlier in this section. Engine Oil Additives/Engine Oil Flushes Do not add anything to the oil. The recommended oils meeting the dexos1 specification are all that is needed for good performance and engine protection. Engine oil system flushes are not recommended and could cause engine damage not covered by the vehicle warranty. What to Do with Used Oil Used engine oil contains certain elements that can be unhealthy for your skin and could even cause cancer. Do not let used oil stay on your skin for very long. Clean your skin and nails with soap and water, or a good hand cleaner. Wash or properly dispose of clothing or rags containing used engine oil. See the manufacturer's warnings about the use and disposal of oil products. Used oil can be a threat to the environment. If you change your own oil, be sure to drain all the oil from the filter before disposal. Never 195 dispose of oil by putting it in the trash or pouring it on the ground, into sewers, or into streams or bodies of water. Recycle it by taking it to a place that collects used oil. Engine Oil Life System When to Change Engine Oil This vehicle has a computer system that indicates when to change the engine oil and filter. This is based on a combination of factors which include engine revolutions, engine temperature, and miles driven. Based on driving conditions, the mileage at which an oil change is indicated can vary considerably. For the oil life system to work properly, the system must be reset every time the oil is changed. When the system has calculated that oil life has been diminished, it indicates that an oil change is necessary. A CHANGE ENGINE OIL SOON DIC message comes on. Change the oil as soon as possible within the next 1 000 km (600 mi). It is possible that, if driving under Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 196 Vehicle Care the best conditions, the oil life system might indicate that an oil change is not necessary for up to a year. The engine oil and filter must be changed at least once a year and, at this time, the system must be reset. Your dealer has trained service people who will perform this work and reset the system. It is also important to check the oil regularly over the course of an oil drain interval and keep it at the proper level. If the system is ever reset accidentally, the oil must be changed at 5 000 km (3,000 mi) since the last oil change. Remember to reset the oil life system whenever the oil is changed. How to Reset the Engine Oil Life System Reset the system whenever the engine oil is changed so that the system can calculate the next engine oil change. To reset the system: 1. Press the MENU button to show Remaining Oil Life on the display. This display shows an estimate of the oil’s remaining useful life. If 99% is displayed, that means that 99% of the current oil life remains. 2. To reset the engine oil life system, press the SET/CLR button while the oil life display is active. After a few seconds, there will be a single chime and the oil life will be reset to 100%. Be careful not to reset the oil life display accidentally at any time other than after the oil is changed. It cannot be reset accurately. If the CHANGE ENGINE OIL SOON DIC message comes back on when the vehicle is started, the engine oil life system has not reset. Repeat the procedure. Automatic Transmission Fluid How to Check Automatic Transmission Fluid It is not necessary to check the transmission fluid level. A transmission fluid leak is the only reason for fluid loss. If a leak occurs, take the vehicle to your dealer and have it repaired as soon as possible. There is a special procedure for checking and changing the transmission fluid. Because this procedure is difficult, you should have this done at your dealer. Caution Use of the incorrect automatic transmission fluid may damage the vehicle, and the damage may not be covered by the vehicle warranty. Always use the correct automatic transmission fluid. See Recommended Fluids and Lubricants 0 273. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Change the fluid at the intervals listed in Maintenance Schedule 0 264, and be sure to use the fluid listed in Recommended Fluids and Lubricants 0 273. Engine Air Cleaner/Filter The engine air cleaner/filter is in the engine compartment on the passenger side of the vehicle. See Engine Compartment Overview 0 192. debris. Remove the engine air cleaner/filter. Lightly tap and shake the engine air cleaner/filter (away from the vehicle), to release loose dust and dirt. Inspect the engine air cleaner/filter for damage, and replace if damaged. Do not clean the engine air cleaner/filter with water or compressed air. To inspect or replace the air cleaner/ filter: When to Inspect the Engine Air Cleaner/Filter For intervals on changing and inspecting the engine air cleaner/ filter, see Maintenance Schedule 0 264. 3. Lower the cover, slide it into the assembly, then secure with the two screws. See Maintenance Schedule 0 264 for replacement intervals. { Warning Operating the engine with the air cleaner/filter off can cause you or others to be burned. Use caution when working on the engine. Do not start the engine or drive the vehicle with the air cleaner/filter off, as flames may be present if the engine backfires. Caution How to Inspect the Engine Air Cleaner/Filter Do not start the engine or have the engine running with the engine air cleaner/filter housing open. Before removing the engine air cleaner/ filter, make sure that the engine air cleaner/filter housing and nearby components are free of dirt and 197 1. Remove the two screws, tilt the cover, and slide it out of the assembly. 2. Inspect or replace the engine air cleaner/filter. If the air cleaner/filter is off, dirt can easily get into the engine, which could damage it. Always have the air cleaner/filter in place when driving. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 198 Vehicle Care Cooling System The cooling system allows the engine to maintain the correct working temperature. Warning (Continued) Keep hands, clothing, and tools away from any underhood electric fan. { Warning 1. Engine Cooling Fan (Out of View) 2. Engine Coolant Surge Tank and Pressure Cap { Warning An underhood electric fan can start up even when the engine is not running and can cause injury. (Continued) Do not touch heater or radiator hoses, or other engine parts. They can be very hot and can burn you. Do not run the engine if there is a leak; all coolant could leak out. That could cause an engine fire and can burn you. Fix any leak before driving the vehicle. Engine Coolant The cooling system in the vehicle is filled with DEX-COOL engine coolant. This coolant is designed to remain in the vehicle for 5 years or 240 000 km (150,000 mi), whichever occurs first. The following explains the cooling system and how to check and add coolant when it is low. If there is a problem with engine overheating, see Engine Overheating 0 201. What to Use { Warning Plain water, or other liquids such as alcohol, can boil before the proper coolant mixture will. With plain water or the wrong mixture, the engine could get too hot but there would not be an overheat warning. The engine could catch fire and you or others could be burned. Use a 50/50 mixture of clean drinkable water and DEX-COOL coolant. This mixture: . Gives freezing protection down to −37 °C (−34 °F), outside temperature. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care . Gives boiling protection up to 129 °C (265 °F), engine temperature. coolant disposal. This will help protect the environment and your health. . Protects against rust and corrosion. Checking Coolant . Will not damage aluminum parts. . Helps keep the proper engine temperature. Caution The vehicle must be on a level surface when checking the coolant level. It is normal to see coolant moving in the upper coolant hose return line when the engine is running. Do not use anything other than a mix of DEX-COOL coolant that meets GM Standard GMW3420 and clean, drinkable water. Anything else can cause damage to the engine cooling system and the vehicle, which would not be covered by the vehicle warranty. Never dispose of engine coolant by putting it in the trash, pouring it on the ground, or into sewers, streams, or bodies of water. Have the coolant changed by an authorized service center, familiar with legal requirements regarding used 199 If coolant is visible but the coolant level is not at or above the mark pointed to, add a 50/50 mixture of clean drinkable water and DEX-COOL coolant. Be sure the cooling system is cool before this is done. If no coolant is visible in the coolant surge tank, add coolant as follows: How to Add Coolant to the Coolant Surge Tank { Warning Check to see if coolant is visible in the coolant surge tank. If the coolant inside the coolant surge tank is boiling, do not do anything else until it cools down. Steam and scalding liquids from a hot cooling system are under pressure. Turning the pressure cap, even a little, can cause them to come out at high speed and you could be burned. Never turn the cap when the cooling system, including the pressure cap, is hot. Wait for the cooling system and pressure cap to cool. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 200 Vehicle Care { Warning Plain water, or other liquids such as alcohol, can boil before the proper coolant mixture will. With plain water or the wrong mixture, the engine could get too hot but there would not be an overheat warning. The engine could catch fire and you or others could be burned. { Warning Spilling coolant on hot engine parts can burn you. Coolant contains ethylene glycol and it will burn if the engine parts are hot enough. Caution Failure to follow the specific coolant fill procedure could cause the engine to overheat and could cause system damage. If coolant is not visible in the surge tank, contact your dealer. If no problem is found, check to see if coolant is visible in the coolant surge tank. If coolant is visible but the coolant level is not at the indicated level mark, add a 50/50 mixture of clean, drinkable water and DEX-COOL coolant at the coolant surge tank, but be sure the cooling system, including the coolant surge tank pressure cap, is cool before you do it. 1. Remove the coolant surge tank pressure cap when the cooling system, including the coolant surge tank pressure cap and upper radiator hose, is no longer hot. Turn the pressure cap slowly counterclockwise about one-quarter of a turn. If you hear a hiss, wait for that to stop. This will allow any pressure still left to be vented out the discharge hose. 2. Keep turning the pressure cap slowly and remove it. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care 3. Fill the coolant surge tank with the proper mixture to the indicated level mark. 4. With the coolant surge tank pressure cap off, start the engine and let it run until you can feel the upper radiator hose getting hot. Watch out for the engine cooling fan. By this time, the coolant level inside the coolant surge tank may be lower. If the level is lower, add more of the proper mixture to the coolant surge tank until the level reaches the indicated level mark. 5. Replace the pressure cap tightly. 6. Verify coolant level after the engine is shut off and the coolant is cold. If necessary, repeat coolant fill procedure Steps 1–6. If the coolant still is not at the proper level when the system cools down again, see your dealer. 201 Caution Caution If the pressure cap is not tightly installed, coolant loss and engine damage may occur. Be sure the cap is properly and tightly secured. Do not run the engine if there is a leak in the engine cooling system. This can cause a loss of all coolant and can damage the system and vehicle. Have any leaks fixed right away. Engine Overheating The vehicle has an engine coolant temperature gauge to warn of the engine overheating. See Engine Coolant Temperature Gauge 0 98. If the decision is made not to lift the hood when this warning appears, get service help right away. See Roadside Assistance Program 0 284. If the decision is made to lift the hood, make sure the vehicle is parked on a level surface. Then check to see if the engine cooling fan is running. If the engine is overheating, the fan should be running. If it is not, do not continue to run the engine. Have the vehicle serviced. If Steam Is Coming from the Engine Compartment { Warning Steam and scalding liquids from a hot cooling system are under pressure. Turning the pressure cap, even a little, can cause them to come out at high speed and you could be burned. Never turn the cap when the cooling system, including the pressure cap, is hot. Wait for the cooling system and pressure cap to cool. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 202 Vehicle Care If No Steam Is Coming from the Engine Compartment If an engine overheat warning is displayed but no steam can be seen or heard, the problem may not be too serious. Sometimes the engine can get a little too hot when the vehicle: . Climbs a long hill on a hot day . Stops after high-speed driving . Idles for long periods in traffic If the overheat warning is displayed with no sign of steam: for about 10 minutes. Keep a safe vehicle distance from the vehicle in front. If the warning does not come back on, continue to drive normally and have the cooling system checked for proper fill and function. If the warning continues, pull over, stop, and park the vehicle right away. If there is no sign of steam, idle the engine for three minutes while parked. If the warning is still displayed, turn off the engine until it cools down. 1. Turn the air conditioning off. Washer Fluid 2. Turn the heater on to the highest temperature and to the highest fan speed. Open the windows as necessary. What to Use 3. When it is safe to do so, pull off the road, shift to P (Park) or N (Neutral), and let the engine idle. If the engine coolant temperature gauge is no longer in the overheat zone, the vehicle can be driven. Continue to drive the vehicle slowly When the vehicle needs windshield washer fluid, be sure to read the manufacturer's instructions before use. If operating the vehicle in an area where the temperature may fall below freezing, use a fluid that has sufficient protection against freezing. Adding Washer Fluid Open the cap with the washer symbol on it. Add washer fluid until the tank is full. See Engine Compartment Overview 0 192 for reservoir location. Caution . Do not use washer fluid that contains any type of water repellent coating. This can cause the wiper blades to chatter or skip. . Do not use engine coolant (antifreeze) in the windshield washer. It can damage the windshield washer system and paint. (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Caution (Continued) . Do not mix water with ready-to-use washer fluid. Water can cause the solution to freeze and damage the washer fluid tank and other parts of the washer system. . When using concentrated washer fluid, follow the manufacturer instructions for adding water. . Fill the washer fluid tank only three-quarters full when it is very cold. This allows for fluid expansion if freezing occurs, which could damage the tank if it is completely full. Brakes Disc brake pads have built-in wear indicators that make a high-pitched warning sound when the brake pads are worn and new pads are needed. The sound can come and go or can be heard all the time when the vehicle is moving, except when applying the brake pedal firmly. { Warning The brake wear warning sound means that soon the brakes will not work well. That could lead to a crash. When the brake wear warning sound is heard, have the vehicle serviced. 203 inspect brake pads for wear and evenly tighten wheel nuts in the proper sequence to torque specifications. See Capacities and Specifications 0 277. Brake pads should be replaced as complete sets. Brake Pedal Travel See your dealer if the brake pedal does not return to normal height, or if there is a rapid increase in pedal travel. This could be a sign that brake service may be required. Caution Replacing Brake System Parts Continuing to drive with worn-out brake pads could result in costly brake repair. Always replace brake system parts with new, approved replacement parts. If this is not done, the brakes may not work properly. The braking performance expected can change in many other ways if the wrong replacement brake parts are installed or if parts are improperly installed. Some driving conditions or climates can cause a brake squeal when the brakes are first applied or lightly applied. This does not mean something is wrong with the brakes. Properly torqued wheel nuts are necessary to help prevent brake pulsation. When tires are rotated, Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 204 Vehicle Care Brake Fluid . A fluid leak in the brake hydraulic system. Have the brake hydraulic system fixed. With a leak, the brakes will not work well. Always clean the brake fluid reservoir cap and the area around the cap before removing it. The brake master cylinder reservoir is filled with GM approved DOT 4 brake fluid as indicated on the reservoir cap. See Engine Compartment Overview 0 192 for the location of the reservoir. Checking Brake Fluid With the vehicle in P (Park) on a level surface, the brake fluid level should be between the minimum and maximum marks on the brake fluid reservoir. There are only two reasons why the brake fluid level in the reservoir may go down: . Normal brake lining wear. When new linings are installed, the fluid level goes back up. Do not top off the brake fluid. Adding fluid does not correct a leak. If fluid is added when the linings are worn, there will be too much fluid when new brake linings are installed. Add or remove fluid, as necessary, only when work is done on the brake hydraulic system. When the brake fluid falls to a low level, the brake warning light comes on. See Brake System Warning Light 0 105. Brake fluid absorbs water over time which degrades the effectiveness of the brake fluid. Replace brake fluid at the specified intervals to prevent increased stopping distance. See Maintenance Schedule 0 264. What to Add Use only GM approved DOT 4 brake fluid from a clean, sealed container. See Recommended Fluids and Lubricants 0 273. { Warning { Warning If too much brake fluid is added, it can spill on the engine and burn, if the engine is hot enough. You or others could be burned, and the vehicle could be damaged. Add brake fluid only when work is done on the brake hydraulic system. The wrong or contaminated brake fluid could result in damage to the brake system. This could result in the loss of braking leading to a possible injury. Always use the proper GM approved brake fluid. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Caution Warning (Continued) If brake fluid is spilled on the vehicle's painted surfaces, the paint finish can be damaged. Immediately wash off any painted surface. cancer and birth defects or other reproductive harm. Batteries also contain other chemicals known to the State of California to cause cancer. WASH HANDS AFTER HANDLING. For more information go to www.P65Warnings.ca.gov/ passenger-vehicle. Battery - North America The original equipment battery is maintenance free. Do not remove the cap and do not add fluid. Refer to the replacement number shown on the original battery label when a new battery is needed. See Engine Compartment Overview 0 192 for battery location. { Warning WARNING: Battery posts, terminals, and related accessories contain lead and lead compounds, chemicals known to the State of California to cause (Continued) 205 Infrequent Usage: Remove the black, negative (−) cable from the battery to keep the battery from running down. Extended Storage: Remove the black, negative (−) cable from the battery or use a battery trickle charger. All-Wheel Drive Transfer Case See California Proposition 65 Warning 0 188 and the back cover. Vehicle Storage { Warning Batteries have acid that can burn you and gas that can explode. You can be badly hurt if you are not careful. See Jump Starting North America 0 246 for tips on working around a battery without getting hurt. Under normal driving conditions, transfer case fluid does not require maintenance unless there is a fluid leak or unusual noise. If required, have the transfer case serviced by your dealer. Starter Switch Check { Warning When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 206 Vehicle Care 1. Before starting this check, be sure there is enough room around the vehicle. 2. Apply both the parking brake and the regular brake. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer for service. Automatic Transmission Shift Lock Control Function Check { Warning When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface. 2. Apply the parking brake. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition on, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer for service. Park Brake and P (Park) Mechanism Check { Warning When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front (Continued) Warning (Continued) of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. . To check the parking brake's holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. . To check the P (Park) mechanism's holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake. Contact your dealer if service is required. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Wiper Blade Replacement Caution Windshield wiper blades should be replaced periodically. See Maintenance Schedule 0 264. Damage may occur if the wiper blades are not in contact with the windshield before turning on the wiper system. Replacement blades come in different types and are removed in different ways. For proper type and length, see Maintenance Replacement Parts 0 274. Rear Wiper Blade Replacement Caution Allowing the wiper arm to touch the windshield when no wiper blade is installed could damage the windshield. Any damage that occurs would not be covered by the vehicle warranty. Do not allow the wiper arm to touch the windshield. Front Wiper Blade Replacement To replace the front wiper blades: 1. Lift the wiper arm from the windshield until no further movement is possible. 207 2. Press the release button on the top side of the wiper and pull the wiper blade out of the end of the wiper arm. The rear wiper blade and wiper arm have a cover for protection. The cover must be removed before the wiper blade can be replaced. To remove the cover: 3. Install the wiper blade connector by sliding into the end of the wiper arm until the button on the wiper blade clicks into place with the wiper arm. 4. Place the wiper arm with the wiper blade in place back on the windshield. 1. Slide a plastic tool under the cover and push upward to unsnap. 2. Slide the cover toward the wiper blade tip to unhook it from the blade assembly. 3. Remove the cover. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 208 Vehicle Care 4. After wiper blade replacement, ensure that the cover hook slides into the slot in the blade assembly. 5. Snap the cover down to secure. To replace the wiper blade: 1. Lift the wiper arm away from the windshield. Windshield Replacement Driver Assistance Systems When a windshield replacement is needed and the vehicle is equipped with a front-looking camera sensor for the Driver Assistance Systems, the windshield must be installed according to GM specifications for these systems to work properly. If it is not, there may be unexpected behavior and/or messages from these systems. Acoustic Windshield 2. Push the release lever (2) to disengage the hook and push the wiper arm (1) out of the blade assembly (3). 3. Push the new blade assembly securely on the wiper arm until the release lever clicks into place. 4. Replace the wiper cover. The vehicle is equipped with an acoustic windshield. If the windshield needs to be replaced, be sure to get an acoustic windshield so you will continue to have the benefits an acoustic windshield can provide. Gas Strut(s) This vehicle is equipped with gas strut(s) to provide assistance in lifting and holding open the hood/ trunk/liftgate system in full open position. { Warning If the gas struts that hold open the hood, trunk, and/or liftgate fail, you or others could be seriously injured. Take the vehicle to your dealer for service immediately. Visually inspect the gas struts for signs of wear, cracks, or other damage periodically. Check to make sure the hood/trunk/liftgate is held open with enough force. If struts are failing to hold the hood/trunk/liftgate, do not operate. Have the vehicle serviced. Caution Do not apply tape or hang any objects from gas struts. Also do not push down or pull on gas struts. This may cause damage to the vehicle. See Maintenance Schedule 0 264. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care 209 Headlamp Aiming Front Headlamp Aiming Headlamp aim has been preset and should need no further adjustment. If the vehicle is damaged in a crash, the headlamp aim may be affected. If adjustment to the headlamps is necessary, see your dealer. Hood Trunk Liftgate Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 210 Vehicle Care Bulb Replacement LED Lighting For the proper type of replacement bulbs, or any bulb changing procedure not listed in this section, contact your dealer. This vehicle has several LED lamps. For replacement of any LED lighting assembly, contact your dealer. Caution Do not replace incandescent bulbs with aftermarket LED replacement bulbs. This can cause damage to the vehicle electrical system. Halogen Bulbs { Warning Halogen bulbs have pressurized gas inside and can burst if you drop or scratch the bulb. You or others could be injured. Be sure to read and follow the instructions on the bulb package. Headlamps, Front Turn Signal and Parking Lamps Base Level Headlamp Assembly The base model vehicle has halogen high-beam and low-beam headlamps, an LED turn signal lamp, Daytime Running Lamps (DRL), and a sidemarker lamp on the headlamp assembly. Passenger Side Shown, Driver Side Similar 1. High-Beam Headlamp 2. Low-Beam Headlamp Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care High-Beam Headlamp/ Low-Beam Headlamp Uplevel Headlamp Assembly The uplevel model vehicle has LED high-beam and low-beam headlamps, a turn signal lamp, a parking lamp, a DRL, a sidemarker lamp, and lamps on the headlamp assembly. 1. Open the hood. See Hood 0 190. For the driver side, remove the windshield washer bottle filler neck by firmly pulling it straight out. Taillamps, Turn Signal, Sidemarker, Stoplamps, and Back-Up Lamps 4. Disconnect the wiring harness connector from the bulb. Taillamp Assembly 5. Install the new bulb in the headlamp assembly by turning clockwise. The vehicle has halogen turn signal lamps and back-up lamps, LED tail/ stoplamps, and a sidemarker lamp on the taillamp assembly. 6. Reconnect the wiring harness connector. 2. Remove the headlamp bulb access cover. 3. Turn the bulb counterclockwise and pull straight back. 211 7. Install the headlamp bulb access cover. For the driver side, reinstall the windshield washer bottle filler neck by firmly pushing it straight into the bottle. Ensure that the filler neck clip engages into the engine compartment fuse block retainer. Driver Side Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 212 Vehicle Care 1. Remove the cover and screws attaching the panel to the vehicle interior. Remove the panel. Passenger Side Driver Side Shown, Passenger Side Similar 1. Remove the storage door. 2. Remove the cover. 1. Turn Signal Lamp 2. Back-Up Lamp 1. Remove the bulb holder. 2. Remove and replace the bulb. 3. Put the bulb holder into the taillamp assembly and tighten. 4. Close the covers. 2. Remove the cover. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care License Plate Lamp To replace one of these bulbs: 1. Push the left end of the lamp assembly toward the right. 2. Turn the lamp assembly down to remove it. 3. Turn the bulb socket (1) counterclockwise to remove it from the lamp assembly (3). 4. Pull the bulb (2) straight out of the bulb socket (1). Lamp Assembly 5. Push the replacement bulb straight into the bulb socket and turn the bulb socket clockwise to install it into the lamp assembly. 6. Turn the lamp assembly into the lamp assembly opening engaging the clip side first. 7. Push on the lamp side opposite the clip until the lamp assembly snaps into place. Bulb Assembly 213 Electrical System Electrical System Overload The vehicle has fuses and circuit breakers to protect against an electrical system overload. When the current electrical load is too heavy, the circuit breaker opens and closes, protecting the circuit until the current load returns to normal or the problem is fixed. This greatly reduces the chance of circuit overload and fire caused by electrical problems. Fuses and circuit breakers protect power devices in the vehicle. Replace a bad fuse with a new one of the identical size and rating. If there is a problem on the road and a fuse needs to be replaced, the same amperage fuse can be borrowed. Choose some feature of the vehicle that is not needed to use and replace it as soon as possible. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 214 Vehicle Care Headlamp Wiring An electrical overload may cause the lamps to go on and off, or in some cases to remain off. Have the headlamp wiring checked right away if the lamps go on and off or remain off. Windshield Wipers If the wiper motor overheats due to heavy snow or ice, the windshield wipers will stop until the motor cools and will then restart. Although the circuit is protected from electrical overload, overload due to heavy snow or ice may cause wiper linkage damage. Always clear ice and heavy snow from the windshield before using the windshield wipers. If the overload is caused by an electrical problem and not snow or ice, be sure to get it fixed. Fuses and Circuit Breakers The wiring circuits in the vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of damage caused by electrical problems. Fuses of the same amperage can be temporarily borrowed from another fuse location, if a fuse goes out. Replace the fuse as soon as possible. Engine Compartment Fuse Block { Danger Fuses and circuit breakers are marked with their ampere rating. Do not exceed the specified amperage rating when replacing fuses and circuit breakers. Use of an oversized fuse or circuit breaker can result in a vehicle fire. You and others could be seriously injured or killed. To check a fuse, look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure to replace a bad fuse with a new one of the identical size and rating. To remove the fuse block cover, squeeze the clip and lift it up. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Mini Fuses Caution Spilling liquid on any electrical component on the vehicle may damage it. Always keep the covers on any electrical component. The vehicle may not be equipped with all of the fuses, relays, and features shown. 215 Usage 1 Sunroof 2 Exterior mirror switch/Driver side power window/Rain sensor/Universal remote system 3 Canister vent solenoid 4 – 5 Electronic brake control module valve 6 Intelligent battery sensor 7 Electric steering column lock 8 Transmission control module/FICM 9 Automatic occupancy sensing module Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 216 Vehicle Care Mini Fuses Usage Mini Fuses Headlamp leveling switch/Headlamp leveling motor/Rear vision camera/ Interior rearview mirror 18 Engine control module RC/ Transmission control module RC/ FICM RC 29 Engine control module powertrain/ Ignition 1/Ignition 2 30 EMS Var 2 31 11 Rear wiper Left high-beam headlamp 20 – 12 Rear window defogger 32 21 Fan relay (auxiliary BEC) Right high-beam headlamp 13 Power lumbar switch 33 22 – Engine control module battery 14 Exterior mirror heater 23 Ignition coil/ Injector coil 34 Horn Fuel system control module battery 35 A/C clutch 24 Washer pump 36 Front fog lamps 25 Automatic headlamp leveling 26 EMS Var 1 27 28 Mini Fuses 10 15 16 17 Usage Heated seat module/ Memory module TIM DC DC converter/Fuel system control module RC/ Compass module 19 Fuel pump Usage J-Case Fuses Usage –/Auxiliary heater pump 1 Electronic brake control module pump –/Engine control module powertrain/ Ignition 3 2 Front wiper 3 Linear power module blower 4 IEC RC 5 – Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care J-Case Fuses Usage 7 –/Starter solenoid 8 Cooling fan low – mid 9 Cooling fan – high 10 EVP 11 Starter solenoid/ Starter pinion U-Micro Relays Powertrain relay 8 Cooling fan – low HC-Mini Relays Usage Caution Spilling liquid on any electrical component on the vehicle may damage it. Always keep the covers on any electrical component. Cooling fan – high Auxiliary Fuse Block Usage Fuel pump 4 –/Auxiliary heater pump Usage 7 Starter/Starter pinion 10 Starter solenoid Mini Relays Usage 5 6 2 HC-Micro Relays Mini Relays 217 Usage 1 Run/Crank 3 Cooling fan – mid To remove the fuse block cover, squeeze the clips and lift it up. The vehicle may not be equipped with all of the relays and features shown. Relays Usage 01 Electric vacuum pump Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 218 Vehicle Care Relays Usage Fuses 02 Cooling fan control 1 F1 03 Cooling fan control 2 Body control module 1 04 – F2 Body control module 2 F3 Body control module 3 F4 Body control module 4 F5 Body control module 5 F6 Body control module 6 F7 Body control module 7 F8 Body control module 8 F9 Discrete logic ignition switch F10 Sensing diagnostic module battery Instrument Panel Fuse Block The instrument panel fuse block is on the underside of the driver side instrument panel. To access the fuses, remove the storage compartment. To remove the storage compartment, open the compartment and pull it out. The vehicle may not be equipped with all of the fuses, relays, and features shown. Usage F11 Data link connector F12 HVAC module/ICS F13 Liftgate relay Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Fuses Usage Fuses Usage S/B Fuses 219 Usage F14 Central gateway module F26 Heated steering wheel S/B01 Passenger power seat F15 Lane departure warning/GENTEX F27 S/B02 – S/B03 F16 Adaptive forward lighting module Instrument cluster/ Auxiliary heater/ Auxiliary virtual image display Front power windows Trailer feed 2 Rear power windows Electrical steering column lock F28 S/B04 F17 F29 Infotainment system S/B05 Logistic mode relay Park assist module/ Side blind zone alert F30 DC/DC 400W S/B06 Driver power seat F31 Body control module/Regulated voltage control Instrument cluster module battery F32 Silver box audio module/Navigation F20 Clock spring F33 Trailer feed 1 F21 A/C/Accessory power outlet/PRNDL F34 Passive entry/ Passive start F22 Auxiliary power outlet/DC center F23 HVAC module/ICS F24 – F25 OnStar module/ Eraglonass F18 F19 Midi Fuses MD01 S/B07 – S/B08 Trailer interface module Relays Usage RLY01 Accessory/Retained accessory power RLY02 Liftgate Usage RLY03 – Positive temperature coefficient RLY04 – RLY05 Logistic mode Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 220 Vehicle Care Rear Compartment Fuse Block Fuses The rear compartment fuse block is behind a cover on the driver side of the rear compartment. To access the fuses, remove the cover. The vehicle may not be equipped with all of the fuses, relays, and features shown. Fuses F1 Usage Amplifier audio Usage F2 Rear drive control module F3 – F4 – F5 – F6 – F7 – F8 – F9 – F10 – F11 – F12 – F13 – F14 – F15 – F16 – F17 – S/B Fuses S/B1 Usage DC-DC transformer 400W Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care S/B Fuses Usage S/B2 DC-DC transformer 400W S/B3 DC/AC inverter module S/B4 – S/B5 – Relays Usage RLY01 – RLY02 – RLY03 – RLY04 – RLY05 – Circuit Breakers CB1 Wheels and Tires Tires . Poorly maintained and improperly used tires are dangerous. . Overloading the tires can cause overheating as a result of too much flexing. There could be a blowout and a serious crash. See Vehicle Load Limits 0 148. Usage – Warning (Continued) . Underinflated tires pose the same danger as overloaded tires. The resulting crash could cause serious injury. Check all tires frequently to maintain the recommended pressure. Tire pressure should be checked when the tires are cold. . Overinflated tires are more likely to be cut, punctured, or broken by a sudden impact — such as when hitting a pothole. Keep tires at the recommended pressure. . Worn or old tires can cause a crash. If the tread is badly worn, replace them. Every new GM vehicle has high-quality tires made by a leading tire manufacturer. See the warranty manual for information regarding the tire warranty and where to get service. For additional information refer to the tire manufacturer. { Warning (Continued) 221 (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 222 Vehicle Care Warning (Continued) . . . Replace any tires that have been damaged by impacts with potholes, curbs, etc. Improperly repaired tires can cause a crash. Only the dealer or an authorized tire service center should repair, replace, dismount, and mount the tires. Do not spin the tires in excess of 56 km/h (35 mph) on slippery surfaces such as snow, mud, ice, etc. Excessive spinning may cause the tires to explode. All-Season Tires This vehicle may come with all-season tires. These tires are designed to provide good overall performance on most road surfaces and weather conditions. Original equipment tires designed to GM's specific tire performance criteria have a TPC specification code molded onto the sidewall. Original equipment all-season tires can be identified by the last two characters of this TPC code, which will be “MS.” roads is expected. See your dealer for details regarding winter tire availability and proper tire selection. Also, see Buying New Tires 0 235. Consider installing winter tires on the vehicle if frequent driving on snow or ice-covered roads is expected. All-season tires provide adequate performance for most winter driving conditions, but they may not offer the same level of traction or performance as winter tires on snow or ice-covered roads. See Winter Tires 0 222. If using winter tires: . Use tires of the same brand and tread type on all four wheel positions. . Use only radial ply tires of the same size, load range, and speed rating as the original equipment tires. Winter Tires This vehicle was not originally equipped with winter tires. Winter tires are designed for increased traction on snow and ice-covered roads. Consider installing winter tires on the vehicle if frequent driving on ice or snow covered With winter tires, there may be decreased dry road traction, increased road noise, and shorter tread life. After changing to winter tires, be alert for changes in vehicle handling and braking. Winter tires with the same speed rating as the original equipment tires may not be available for H, V, W, Y, and ZR speed rated tires. If winter tires with a lower speed rating are chosen, never exceed the tire's maximum speed capability. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Tire Sidewall Labeling Useful information about a tire is molded into its sidewall. The examples show a typical passenger vehicle tire and a compact spare tire sidewall. Passenger (P-Metric) Tire Example (1) Tire Size : The tire size is a combination of letters and numbers used to define a particular tire's width, height, aspect ratio, construction type, and service description. See the “Tire Size” illustration later in this section. (2) TPC Spec (Tire Performance Criteria Specification) : Original equipment tires designed to GM's specific tire performance criteria have a TPC specification code molded onto the sidewall. GM's TPC specifications meet or exceed all federal safety guidelines. (3) DOT (Department of Transportation) : The Department of Transportation (DOT) code indicates that the tire is in compliance with the U.S. Department of Transportation Motor Vehicle Safety Standards. DOT Tire Date of Manufacture : The last four digits of the TIN indicate the tire manufactured date. The first two digits represent the week (01–52) and the last two digits, the year. For example, the third 223 week of the year 2010 would have a four-digit DOT date of 0310. (4) Tire Identification Number (TIN) : The letters and numbers following the DOT (Department of Transportation) code are the Tire Identification Number (TIN). The TIN shows the manufacturer and plant code, tire size, and date the tire was manufactured. The TIN is molded onto both sides of the tire, although only one side may have the date of manufacture. (5) Tire Ply Material : The type of cord and number of plies in the sidewall and under the tread. (6) Uniform Tire Quality Grading (UTQG) : Tire manufacturers are required to grade tires based on three performance factors: treadwear, traction, and temperature Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 224 Vehicle Care resistance. For more information see Uniform Tire Quality Grading 0 237. (7) Maximum Cold Inflation Load Limit : Maximum load that can be carried and the maximum pressure needed to support that load. Compact Spare Tire Example (1) Tire Ply Material : The type of cord and number of plies in the sidewall and under the tread. (2) Temporary Use Only : The compact spare tire or temporary use tire should not be driven at speeds over 80 km/h (50 mph). The compact spare tire is for emergency use when a regular road tire has lost air and gone flat. If the vehicle has a compact spare tire, see Compact Spare Tire 0 245 and If a Tire Goes Flat 0 240. (3) Tire Identification Number (TIN) : The letters and numbers following the DOT (Department of Transportation) code are the Tire Identification Number (TIN). The TIN shows the manufacturer and plant code, tire size, and date the tire was manufactured. The TIN is molded onto both sides of the tire, although only one side may have the date of manufacture. (4) Maximum Cold Inflation Load Limit : Maximum load that can be carried and the maximum pressure needed to support that load. (5) Tire Inflation : The temporary use tire or compact spare tire should be inflated to 420 kPa (60 psi). For more information on tire pressure and inflation see Tire Pressure 0 228. (6) Tire Size : A combination of letters and numbers define a tire's width, height, aspect ratio, construction type, and service description. The letter “T” as the first character in the tire size means the tire is for temporary use only. (7) TPC Spec (Tire Performance Criteria Specification) : Original equipment tires designed to GM's specific tire performance criteria have a TPC specification code molded onto the sidewall. GM's TPC specifications meet or exceed all federal safety guidelines. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Tire Designations Tire Size The following is an example of a typical passenger vehicle tire size. (1) Passenger (P-Metric) Tire : The United States version of a metric tire sizing system. The letter P as the first character in the tire size means a passenger vehicle tire engineered to standards set by the U.S. Tire and Rim Association. (2) Tire Width : The three-digit number indicates the tire section width in millimeters from sidewall to sidewall. (3) Aspect Ratio : A two-digit number that indicates the tire height-to-width measurements. For example, if the tire size aspect ratio is 60, as shown in item 3 of the illustration, it would mean that the tire's sidewall is 60 percent as high as it is wide. (4) Construction Code : A letter code is used to indicate the type of ply construction in the tire. The letter R means radial ply construction; the letter D means diagonal or bias ply construction; and the letter B means belted-bias ply construction. (5) Rim Diameter : Diameter of the wheel in inches. (6) Service Description : These characters represent the load index and speed rating of the tire. The load index represents the load carrying capacity a tire 225 is certified to carry. The speed rating is the maximum speed a tire is certified to carry a load. Tire Terminology and Definitions Air Pressure : The amount of air inside the tire pressing outward on each square inch of the tire. Air pressure is expressed in kPa (kilopascal) or psi (pounds per square inch). Accessory Weight : The combined weight of optional accessories. Some examples of optional accessories are automatic transmission, power windows, power seats, and air conditioning. Aspect Ratio : The relationship of a tire's height to its width. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 226 Vehicle Care Belt : A rubber coated layer of cords between the plies and the tread. Cords may be made from steel or other reinforcing materials. Bead : The tire bead contains steel wires wrapped by steel cords that hold the tire onto the rim. Bias Ply Tire : A pneumatic tire in which the plies are laid at alternate angles less than 90 degrees to the centerline of the tread. Cold Tire Pressure : The amount of air pressure in a tire, measured in kPa (kilopascal) or psi (pounds per square inch) before a tire has built up heat from driving. See Tire Pressure 0 228. Curb Weight : The weight of a motor vehicle with standard and optional equipment including the maximum capacity of fuel, oil, and coolant, but without passengers and cargo. DOT Markings : A code molded into the sidewall of a tire signifying that the tire is in compliance with the U.S. Department of Transportation (DOT) Motor Vehicle Safety Standards. The DOT code includes the Tire Identification Number (TIN), an alphanumeric designator which can also identify the tire manufacturer, production plant, brand, and date of production. GVWR : Gross Vehicle Weight Rating. See Vehicle Load Limits 0 148. GAWR FRT : Gross Axle Weight Rating for the front axle. See Vehicle Load Limits 0 148. GAWR RR : Gross Axle Weight Rating for the rear axle. See Vehicle Load Limits 0 148. Intended Outboard Sidewall : The side of an asymmetrical tire that must always face outward when mounted on a vehicle. Kilopascal (kPa) : The metric unit for air pressure. Light Truck (LT-Metric) Tire : A tire used on light duty trucks and some multipurpose passenger vehicles. Load Index : An assigned number ranging from 1 to 279 that corresponds to the load carrying capacity of a tire. Maximum Inflation Pressure : The maximum air pressure to which a cold tire can be inflated. The maximum air pressure is molded onto the sidewall. Maximum Load Rating : The load rating for a tire at the maximum permissible inflation pressure for that tire. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Maximum Loaded Vehicle Weight : The sum of curb weight, accessory weight, vehicle capacity weight, and production options weight. Normal Occupant Weight : The number of occupants a vehicle is designed to seat multiplied by 68 kg (150 lb). See Vehicle Load Limits 0 148. Occupant Distribution : Designated seating positions. Outward Facing Sidewall : The side of an asymmetrical tire that has a particular side that faces outward when mounted on a vehicle. The side of the tire that contains a whitewall, bears white lettering, or bears manufacturer, brand, and/or model name molding that is higher or deeper than the same moldings on the other sidewall of the tire. Passenger (P-Metric) Tire : A tire used on passenger cars and some light duty trucks and multipurpose vehicles. Recommended Inflation Pressure : Vehicle manufacturer's recommended tire inflation pressure as shown on the tire placard. See Tire Pressure 0 228 and Vehicle Load Limits 0 148. Radial Ply Tire : A pneumatic tire in which the ply cords that extend to the beads are laid at 90 degrees to the centerline of the tread. Rim : A metal support for a tire and upon which the tire beads are seated. Sidewall : The portion of a tire between the tread and the bead. 227 Speed Rating : An alphanumeric code assigned to a tire indicating the maximum speed at which a tire can operate. Traction : The friction between the tire and the road surface. The amount of grip provided. Tread : The portion of a tire that comes into contact with the road. Treadwear Indicators : Narrow bands, sometimes called wear bars, that show across the tread of a tire when only 1.6 mm (1/16 in) of tread remains. See When It Is Time for New Tires 0 234. UTQGS (Uniform Tire Quality Grading Standards) : A tire information system that provides consumers with ratings for a tire's traction, temperature, and treadwear. Ratings are determined by tire manufacturers using Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 228 Vehicle Care government testing procedures. The ratings are molded into the sidewall of the tire. See Uniform Tire Quality Grading 0 237. Vehicle Capacity Weight : The number of designated seating positions multiplied by 68 kg (150 lb) plus the rated cargo load. See Vehicle Load Limits 0 148. Vehicle Maximum Load on the Tire : Load on an individual tire due to curb weight, accessory weight, occupant weight, and cargo weight. Vehicle Placard : A label permanently attached to a vehicle showing the vehicle capacity weight and the original equipment tire size and recommended inflation pressure. See “Tire and Loading Information Label” under Vehicle Load Limits 0 148. Tire Pressure Warning (Continued) Tires need the correct amount of air pressure to operate effectively. { Warning Neither tire underinflation nor overinflation is good. Underinflated tires, or tires that do not have enough air, can result in: . Tire overloading and overheating which could lead to a blowout. . Premature or irregular wear. . Poor handling. . Reduced fuel economy. Overinflated tires, or tires that have too much air, can result in: . Unusual wear. (Continued) . Poor handling. . Rough ride. . Needless damage from road hazards. The Tire and Loading Information label on the vehicle indicates the original equipment tires and the correct cold tire inflation pressures. The recommended pressure is the minimum air pressure needed to support the vehicle's maximum load carrying capacity. See Vehicle Load Limits 0 148. How the vehicle is loaded affects vehicle handling and ride comfort. Never load the vehicle with more weight than it was designed to carry. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care When to Check Check the pressure of the tires once a month or more. Do not forget the compact spare, if the vehicle has one. The cold compact spare tire pressure should be at 420 kPa (60 psi). See Compact Spare Tire 0 245. How to Check Use a good quality pocket-type gauge to check tire pressure. Proper tire inflation cannot be determined by looking at the tire. Check the tire inflation pressure when the tires are cold, meaning the vehicle has not been driven for at least three hours or no more than 1.6 km (1 mi). Remove the valve cap from the tire valve stem. Press the tire gauge firmly onto the valve to get a pressure measurement. If the cold tire inflation pressure matches the recommended pressure on the Tire and Loading Information label, no further adjustment is necessary. If the inflation pressure is low, add air until the recommended pressure is reached. If the inflation pressure is high, press on the metal stem in the center of the tire valve to release air. Recheck the tire pressure with the tire gauge. Put the valve caps back on the valve stems to keep out dirt and moisture and prevent leaks. Use only valve caps designed for the vehicle by GM. TPMS sensors could be damaged and would not be covered by the vehicle warranty. Tire Pressure Monitor System The Tire Pressure Monitor System (TPMS) uses radio and sensor technology to check tire pressure levels. The TPMS sensors monitor 229 the air pressure in your tires and transmit tire pressure readings to a receiver located in the vehicle. Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a different size than the size indicated on the vehicle placard or tire inflation pressure label, you should determine the proper tire inflation pressure for those tires.) As an added safety feature, your vehicle has been equipped with a tire pressure monitoring system (TPMS) that illuminates a low tire pressure telltale when one or more of your tires is significantly under-inflated. Accordingly, when the low tire pressure telltale illuminates, you should stop and check your tires as soon as possible, and inflate them to the proper pressure. Driving on a significantly under-inflated tire causes the tire to overheat and can Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 230 Vehicle Care lead to tire failure. Under-inflation also reduces fuel efficiency and tire tread life, and may affect the vehicle's handling and stopping ability. Please note that the TPMS is not a substitute for proper tire maintenance, and it is the driver's responsibility to maintain correct tire pressure, even if under-inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale. Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly. The TPMS malfunction indicator is combined with the low tire pressure telltale. When the system detects a malfunction, the telltale will flash for approximately one minute and then remain continuously illuminated. This sequence will continue upon subsequent vehicle start-ups as long as the malfunction exists. When the malfunction indicator is illuminated, the system may not be able to detect or signal low tire pressure as intended. TPMS malfunctions may occur for a variety of reasons, including the installation of replacement or alternate tires or wheels on the vehicle that prevent the TPMS from functioning properly. Always check the TPMS malfunction telltale after replacing one or more tires or wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the TPMS to continue to function properly. sensors monitor the air pressure in the tires and transmit the tire pressure readings to a receiver located in the vehicle. Tire Pressure Monitor Operation When a low tire pressure condition is detected, the TPMS illuminates the low tire pressure warning light located on the instrument cluster. If the warning light comes on, stop as soon as possible and inflate the tires to the recommended pressure shown on the Tire and Loading Information label. See Vehicle Load Limits 0 148. This vehicle may have a Tire Pressure Monitor System (TPMS). The TPMS is designed to warn the driver when a low tire pressure condition exists. TPMS sensors are mounted onto each tire and wheel assembly, excluding the spare tire and wheel assembly. The TPMS A message to check the pressure in a specific tire may display in the Driver Information Center (DIC). The low tire pressure warning light and the DIC warning message, if equipped, come on at each ignition cycle until the tires are inflated to the correct inflation See Tire Pressure Monitor Operation 0 230. See Radio Frequency Statement 0 290. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care pressure. Using the DIC, it may be possible to view the tire pressure levels. For additional information and details about the DIC operation and displays, see Driver Information Center (DIC) 0 110. The low tire pressure warning light may come on in cool weather when the vehicle is first started, and then turn off as the vehicle is driven. This could be an early indicator that the air pressure is getting low and needs to be inflated to the proper pressure. A Tire and Loading Information label shows the size of the original equipment tires and the correct inflation pressure for the tires when they are cold. See Vehicle Load Limits 0 148, for an example of the Tire and Loading Information label and its location. Also see Tire Pressure 0 228. The TPMS can warn about a low tire pressure condition, but it does not replace normal tire maintenance. See Tire Inspection 0 233, Tire Rotation 0 233, and Tires 0 221. Caution Tire sealant materials are not all the same. A non-approved tire sealant could damage the TPMS sensors. TPMS sensor damage caused by using an incorrect tire sealant is not covered by the vehicle warranty. Always use only the GM approved tire sealant available through your dealer or included in the vehicle. TPMS Malfunction Light and Message The TPMS will not function properly if one or more of the TPMS sensors are missing or inoperable. When the system detects a malfunction, the low tire pressure warning light, defined above, flashes for about one minute and then stays on for the remainder of the ignition cycle. A DIC warning message may also display. The malfunction light and DIC warning message, if equipped, come on at each ignition cycle until 231 the problem is corrected. Some of the conditions that can cause these to come on are: . One of the road tires has been replaced with the spare tire. The spare tire does not have a TPMS sensor. The malfunction light and the DIC message, if equipped, should go off after the road tire is replaced and the sensor matching process is performed successfully. See "TPMS Sensor Matching Process" later in this section. . The TPMS sensor matching process was not done or not completed successfully after rotating the tires. The malfunction light and the DIC message, if equipped, should go off after successfully completing the sensor matching process. See "TPMS Sensor Matching Process" later in this section. . One or more TPMS sensors are missing or damaged. The malfunction light and the DIC message, if equipped, should go off when the TPMS sensors are Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 232 Vehicle Care installed and the sensor matching process is performed successfully. See your dealer for service. . . Replacement tires or wheels do not match the original equipment tires or wheels. Tires and wheels other than those recommended could prevent the TPMS from functioning properly. See Buying New Tires 0 235. Operating electronic devices or being near facilities using radio wave frequencies similar to the TPMS could cause the TPMS sensors to malfunction. If the TPMS is not functioning properly, it cannot detect or signal a low tire pressure condition. See your dealer for service if the TPMS malfunction light and DIC message, if equipped, come on and stay on. TPMS Sensor Matching Process Each TPMS sensor has a unique identification code. The identification code needs to be matched to a new tire/wheel position after rotating the vehicle’s tires or replacing one or more of the TPMS sensors. Also, the TPMS sensor matching process should be performed after replacing a spare tire with a road tire containing the TPMS sensor. The malfunction light and the DIC message, if equipped, should go off at the next ignition cycle. The sensors are matched to the tire/ wheel positions, using a TPMS relearn tool, in the following order: driver side front tire, passenger side front tire, passenger side rear tire, and driver side rear. See your dealer for service or to purchase a relearn tool. A TPMS relearn tool can also be purchased. See Tire Pressure Monitor Sensor Activation Tool at www.gmtoolsandequipment.com or call 1-800-GM TOOLS (1-800-468-6657). There are two minutes to match the first tire/wheel position, and five minutes overall to match all four tire/wheel positions. If it takes longer, the matching process stops and must be restarted. The TPMS sensor matching process is: 1. Set the parking brake. 2. Place the vehicle in Service Mode. See Ignition Positions 0 152. 3. Use the MENU button to select the Vehicle Information Menu (Menu 2) in the Driver Information Center (DIC). 4. Use the thumbwheel (or up and down arrows) to scroll to the Tire Pressure Menu Item screen. 5. Press and hold the SET/CLR button to begin the sensor matching process. A message requesting acceptance of the process may display. 6. If requested, press the SET/ CLR button again to confirm the selection. The horn sounds twice to signal the receiver is in relearn mode and the TIRE LEARN or Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care TIRE LEARNING ACTIVE message displays on the DIC screen. 7. Start with the driver side front tire. 8. Place the relearn tool against the tire sidewall, near the valve stem. Then press the button to activate the TPMS sensor. A horn chirp confirms that the sensor identification code has been matched to this tire and wheel position. 9. Proceed to the passenger side front tire, and repeat the procedure in Step 8. 10. Proceed to the passenger side rear tire, and repeat the procedure in Step 8. 11. Proceed to the driver side rear tire, and repeat the procedure in Step 8. The horn sounds two times to indicate the sensor identification code has been matched to the driver side rear tire, and the TPMS sensor matching process is no longer active. The TIRE LEARN or TIRE LEARNING ACTIVE message on the DIC display screen goes off. . The tread or sidewall is cracked, cut, or snagged deep enough to show cord or fabric. . The tire has a bump, bulge, or split. . The tire has a puncture, cut, or other damage that cannot be repaired well because of the size or location of the damage. 12. Turn the vehicle off. 13. Set all four tires to the recommended air pressure level as indicated on the Tire and Loading Information label. Tire Inspection We recommend that the tires, including the spare tire, if the vehicle has one, be inspected for signs of wear or damage at least once a month. Replace the tire if: . The indicators at three or more places around the tire can be seen. . There is cord or fabric showing through the tire's rubber. 233 Tire Rotation Tires should be rotated every 12 000 km (7,500 mi). See Maintenance Schedule 0 264. Tires are rotated to achieve a more uniform wear for all tires. The first rotation is the most important. Anytime unusual wear is noticed, rotate the tires as soon as possible, check for proper tire inflation pressure, and check for damaged tires or wheels. If the Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 234 Vehicle Care unusual wear continues after the rotation, check the wheel alignment. See When It Is Time for New Tires 0 234 and Wheel Replacement 0 239. the tires have been rotated. See Tire Pressure 0 228 and Vehicle Load Limits 0 148. Reset the Tire Pressure Monitor System. See Tire Pressure Monitor Operation 0 230. Check that all wheel nuts are properly tightened. See “Wheel Nut Torque” under Capacities and Specifications 0 277. { Warning Use this rotation pattern when rotating the tires. Do not include the compact spare tire in the tire rotation. Adjust the front and rear tires to the recommended inflation pressure on the Tire and Loading Information label after Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause a crash. When changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, a cloth or a paper towel can be used; however, use a scraper or wire brush later to remove all rust or dirt. Lightly coat the center of the wheel hub with wheel bearing grease after a wheel change or tire rotation to prevent corrosion or rust build-up. Do not get grease on the flat wheel mounting surface or on the wheel nuts or bolts. When It Is Time for New Tires Factors such as maintenance, temperatures, driving speeds, vehicle loading, and road conditions affect the wear rate of the tires. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Treadwear indicators are one way to tell when it is time for new tires. Treadwear indicators appear when the tires have only 1.6 mm (1/16 in) or less of tread remaining. See Tire Inspection 0 233 and Tire Rotation 0 233. The rubber in tires ages over time. This also applies to the spare tire, if the vehicle has one, even if it is never used. Multiple factors including temperatures, loading conditions, and inflation pressure maintenance affect how fast aging takes place. GM recommends that tires, including the spare if equipped, be replaced after six years, regardless of tread wear. To identify the age of a tire, use the tire manufacture date which is the last four digits of the DOT Tire Identification Number (TIN) which is molded into one side of the tire sidewall. The first two digits represent the week (01–52) and the last two digits, the year. For example, the third week of the year 2010 would have a four-digit DOT date of 0310. Vehicle Storage Tires age when stored normally mounted on a parked vehicle. Park a vehicle that will be stored for at least a month in a cool, dry, clean area away from direct sunlight to slow aging. This area should be free of grease, gasoline, or other substances that can deteriorate rubber. Parking for an extended period can cause flat spots on the tires that may result in vibrations while driving. When storing a vehicle for at least a month, remove the tires or raise the vehicle to reduce the weight from the tires. Buying New Tires GM has developed and matched specific tires for the vehicle. The original equipment tires installed were designed to meet General Motors Tire Performance Criteria Specification (TPC Spec) system rating. When replacement tires are needed, 235 GM strongly recommends buying tires with the same TPC Spec rating. GM's exclusive TPC Spec system considers over a dozen critical specifications that impact the overall performance of the vehicle, including brake system performance, ride and handling, traction control, and tire pressure monitoring performance. GM's TPC Spec number is molded onto the tire's sidewall near the tire size. If the tires have an all-season tread design, the TPC Spec number will be followed by MS for mud and snow. See Tire Sidewall Labeling 0 223. GM recommends replacing worn tires in complete sets of four. Uniform tread depth on all tires will help to maintain the performance of the vehicle. Braking and handling performance may be adversely Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 236 Vehicle Care affected if all the tires are not replaced at the same time. If proper rotation and maintenance have been done, all four tires should wear out at about the same time. See Tire Rotation 0 233. However, if it is necessary to replace only one axle set of worn tires, place the new tires on the rear axle. Winter tires with the same speed rating as the original equipment tires may not be available for H, V, W, Y and ZR speed rated tires. Never exceed the winter tires’ maximum speed capability when using winter tires with a lower speed rating. { Warning Tires could explode during improper service. Attempting to mount or dismount a tire could cause injury or death. (Continued) Warning (Continued) Only your dealer or authorized tire service center should mount or dismount the tires. { Warning Mixing tires of different sizes, brands, or types may cause loss of control of the vehicle, resulting in a crash or other vehicle damage. Use the correct size, brand, and type of tires on all wheels. { Warning Using bias-ply tires on the vehicle may cause the wheel rim flanges to develop cracks after many miles of driving. A tire and/or wheel could fail (Continued) Warning (Continued) suddenly and cause a crash. Use only radial-ply tires with the wheels on the vehicle. If the vehicle tires must be replaced with a tire that does not have a TPC Spec number, make sure they are the same size, load range, speed rating, and construction (radial) as the original tires. Vehicles that have a tire pressure monitoring system could give an inaccurate low-pressure warning if non-TPC Spec rated tires are installed. See Tire Pressure Monitor System 0 229. The Tire and Loading Information label indicates the original equipment tires on the vehicle. See Vehicle Load Limits 0 148. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Different Size Tires and Wheels If wheels or tires are installed that are a different size than the original equipment wheels and tires, vehicle performance, including its braking, ride and handling characteristics, stability, and resistance to rollover may be affected. If the vehicle has electronic systems such as antilock brakes, rollover airbags, traction control, electronic stability control, or All-Wheel Drive, the performance of these systems can also be affected. { Warning If different sized wheels are used, there may not be an acceptable level of performance and safety if tires not recommended for those wheels are selected. This increases the chance of a crash and serious injury. Only use GM specific wheel and tire systems (Continued) Warning (Continued) developed for the vehicle, and have them properly installed by a GM certified technician. See Buying New Tires 0 235 and Accessories and Modifications 0 189. Uniform Tire Quality Grading The following information relates to the system developed by the United States National Highway Traffic Safety Administration (NHTSA), which grades tires by treadwear, traction, and temperature performance. This applies only to vehicles sold in the United States. The grades are molded on the sidewalls of most passenger car tires. The Uniform Tire Quality Grading (UTQG) system does not apply to deep tread, winter tires, 237 compact spare tires, tires with nominal rim diameters of 10 to 12 inches (25 to 30 cm), or to some limited-production tires. While the tires available on General Motors passenger cars and light trucks may vary with respect to these grades, they must also conform to federal safety requirements and additional General Motors Tire Performance Criteria (TPC) standards. Quality grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width. For example: Treadwear 200 Traction AA Temperature A All Passenger Car Tires Must Conform to Federal Safety Requirements In Addition To These Grades. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 238 Vehicle Care Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1½) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices and differences in road characteristics and climate. Traction The traction grades, from highest to lowest, are AA, A, B, and C. Those grades represent the tire's ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Warning: The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning, or peak traction characteristics. Temperature The temperature grades are A (the highest), B, and C, representing the tire's resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. Warning: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. Wheel Alignment and Tire Balance The tires and wheels were aligned and balanced at the factory to provide the longest tire life and best overall performance. Adjustments to wheel alignment and tire balancing are not necessary on a regular basis. Consider an alignment check if there is unusual tire wear or the Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care vehicle is significantly pulling to one side or the other. Some slight pull to the left or right, depending on the crown of the road and/or other road surface variations such as troughs or ruts, is normal. If the vehicle is vibrating when driving on a smooth road, the tires and wheels may need to be rebalanced. See your dealer for proper diagnosis. Wheel Replacement Replace any wheel that is bent, cracked, or badly rusted or corroded. If wheel nuts keep coming loose, the wheel, wheel bolts, and wheel nuts should be replaced. If the wheel leaks air, replace it. Some aluminum wheels can be repaired. See your dealer if any of these conditions exist. Your dealer will know the kind of wheel that is needed. Each new wheel should have the same load-carrying capacity, diameter, width, offset, and be mounted the same way as the one it replaces. Replace wheels, wheel bolts, wheel nuts, or Tire Pressure Monitor System (TPMS) sensors with new GM original equipment parts. { Warning Using the wrong replacement wheels, wheel bolts, or wheel nuts can be dangerous. It could affect the braking and handling of the vehicle. Tires can lose air, and cause loss of control, causing a crash. Always use the correct wheel, wheel bolts, and wheel nuts for replacement. Caution The wrong wheel can also cause problems with bearing life, brake cooling, speedometer or odometer calibration, headlamp aim, bumper height, vehicle ground clearance, and tire or tire chain clearance to the body and chassis. 239 Used Replacement Wheels { Warning Replacing a wheel with a used one is dangerous. How it has been used or how far it has been driven may be unknown. It could fail suddenly and cause a crash. When replacing wheels, use a new GM original equipment wheel. Tire Chains { Warning Do not use tire chains. There is not enough clearance. Tire chains used on a vehicle without the proper amount of clearance can cause damage to the brakes, suspension, or other vehicle parts. The area damaged by the tire chains could cause loss of control and a crash. (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 240 Vehicle Care Warning (Continued) Use another type of traction device only if its manufacturer recommends it for the vehicle's tire size combination and road conditions. Follow that manufacturer's instructions. To avoid vehicle damage, drive slow and readjust or remove the traction device if it contacts the vehicle. Do not spin the wheels. If traction devices are used, install them on the front tires. If a Tire Goes Flat It is unusual for a tire to blow out while driving, especially if the tires are maintained properly. See Tires 0 221. If air goes out of a tire, it is much more likely to leak out slowly. But if there ever is a blowout, here are a few tips about what to expect and what to do: If a front tire fails, the flat tire creates a drag that pulls the vehicle toward that side. Take your foot off the accelerator pedal and grip the steering wheel firmly. Steer to maintain lane position, and then gently brake to a stop, well off the road, if possible. A rear blowout, particularly on a curve, acts much like a skid and may require the same correction as used in a skid. Stop pressing the accelerator pedal and steer to straighten the vehicle. It may be very bumpy and noisy. Gently brake to a stop, well off the road, if possible. { Warning Driving on a flat tire will cause permanent damage to the tire. Re-inflating a tire after it has been driven on while severely underinflated or flat may cause a blowout and a serious crash. Never attempt to re-inflate a tire that has been driven on while severely underinflated or flat. Have your dealer or an authorized (Continued) Warning (Continued) tire service center repair or replace the flat tire as soon as possible. { Warning Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. If a jack is provided with the vehicle, it is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack is provided with the vehicle, only use it for changing a flat tire. If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place, well off the road, if possible. Turn on the hazard warning flashers. See Hazard Warning Flashers 0 126. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care { Warning Changing a tire can be dangerous. The vehicle can slip off the jack and roll over or fall causing injury or death. Find a level place to change the tire. To help prevent the vehicle from moving: 241 When the vehicle has a flat tire (2), use the following example as a guide to assist in the placement of the wheel blocks (1), if equipped. 1. Set the parking brake firmly. 2. Put an automatic transmission in P (Park) or a manual transmission in 1 (First) or R (Reverse). 1. Wheel Block (If Equipped) 2. Flat Tire 3. Turn off the engine and do not restart while the vehicle is raised. The following information explains how to repair or change a tire. 4. Do not allow passengers to remain in the vehicle. Tire Changing 5. Place wheel blocks, if equipped, on both sides of the tire at the opposite corner of the tire being changed. Removing the Spare Tire and Tools The spare tire and tools are located in the storage compartment in the rear of the vehicle. 1. 2. 3. 4. 5. 6. Center Retainer Subwoofer Wrench Strap Tow Eye (if equipped) Jack To access the spare tire and tools: 1. Open the liftgate. See Liftgate 0 19. 2. Lift the trim cover. 3. Remove the subwoofer assembly on top of the spare tire by turning the center retainer counterclockwise. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 242 Vehicle Care 4. Remove the spare tire, jack, and tools and place them near the tire being changed. 4. Place the hex tube end of the wrench over the hex head of the jack to attach it. 5. Turn the wheel wrench clockwise until the lift head is firmly contacting the proper lifting point nearest the flat tire. Removing the Flat Tire and Installing the Spare Tire 1. Do a safety check before proceeding. See If a Tire Goes Flat 0 240. { Warning 3. Place the jack at the position marked with a half circle. Getting under a vehicle when it is lifted on a jack is dangerous. If the vehicle slips off the jack, you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack. { Warning 2. Turn the wheel wrench counterclockwise to loosen the wheel nuts. Do not remove them yet. Raising the vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Warning (Continued) damage, be sure to fit the jack lift head into the proper location before raising the vehicle. { Warning Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. If a jack is provided with the vehicle, it is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack is provided with the vehicle, only use it for changing a flat tire. 6. Turn the wheel wrench clockwise to raise the vehicle far enough off the ground so there is enough room for the spare tire to fit underneath the wheel well. 243 7. Turn the wheel nuts counterclockwise to remove them. 8. Remove the flat tire. { Warning Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause a crash. When changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, a cloth or a paper towel can be used; however, use a scraper or wire brush later to remove all rust or dirt. 9. Remove any rust or dirt from the wheel bolts, mounting surfaces, and spare wheel. 10. Place the spare tire on the wheel-mounting surface. { Warning Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle's wheel could fall off, causing a crash. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 244 Vehicle Care 11. Reinstall the wheel nuts. Turn each nut clockwise, by hand, until the wheel is held against the hub. 12. Lower the vehicle by turning the wheel wrench counterclockwise. Lower the jack completely. { Warning Wheel nuts that are improperly or incorrectly tightened can cause the wheels to become loose or come off. The wheel nuts should be tightened with a torque wrench to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications 0 277 for original equipment wheel nut torque specifications. Caution Improperly tightened wheel nuts can lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications 0 277 for the wheel nut torque specification. 13. Tighten the wheel nuts firmly with the wheel wrench in a crisscross sequence, as shown. Caution Wheel covers will not fit on the vehicle's compact spare. If you try to put a wheel cover on the compact spare, the cover or the spare could be damaged. Storing a Flat or Spare Tire and Tools { Warning Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Storing the Flat Tire and Tools 1. Return the jack and tools to their original storage location. 2. Replace the trim cover. 3. Place the flat tire, lying flat, in the rear storage compartment. 4. Attach one end of the strap to a cargo tie-down in the rear of the vehicle. Storing the Compact Spare Tire and Tools Reverse the instructions for removing the spare tire and tools to store the spare tire. The compact spare tire is for temporary use only. Replace the compact spare tire with a full-size tire as soon as you can. See Compact Spare Tire 0 245. Compact Spare Tire { Warning 5. Route the strap through the wheel, as shown. 6. Attach the other end of the strap to the other cargo tie-down in the rear of the vehicle. 7. Tighten the strap. Driving with more than one compact spare tire at a time could result in loss of braking and handling. This could lead to a crash and you or others could be injured. Use only one compact spare tire at a time. If this vehicle has a compact spare tire, it was fully inflated when new; however, it can lose air over time. 245 Check the inflation pressure regularly. It should be 420 kPa (60 psi). Stop as soon as possible and check that the spare tire is correctly inflated after being installed on the vehicle. The compact spare tire is designed for temporary use only. The vehicle will perform differently with the spare tire installed and it is recommended that the vehicle speed be limited to 80 km/h (50 mph). To conserve the tread of the spare tire, have the standard tire repaired or replaced as soon as convenient and return the spare tire to the storage area. When using a compact spare tire, the AWD (if equipped), ABS, and Traction Control systems may engage until the spare tire is recognized by the vehicle, especially on slippery roads. Adjust driving to reduce possible wheel slip. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 246 Vehicle Care Caution When the compact spare is installed, do not take the vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails which can damage the tire, wheel, and other parts of the vehicle. Do not use the compact spare on other vehicles. Do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Caution Tire chains will not fit the compact spare. Using them can damage the vehicle and the chains. Do not use tire chains on the compact spare. Jump Starting Jump Starting - North America For more information about the vehicle battery, see Battery - North America 0 205. If the battery has run down, try to use another vehicle and some jumper cables to start your vehicle. Be sure to use the following steps to do it safely. { Warning WARNING: Battery posts, terminals, and related accessories contain lead and lead compounds, chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Batteries also contain other chemicals known to the State of California to cause cancer. WASH HANDS AFTER (Continued) Warning (Continued) HANDLING. For more information go to www.P65Warnings.ca.gov/ passenger-vehicle. See California Proposition 65 Warning 0 188 and the back cover. { Warning Batteries can hurt you. They can be dangerous because: . They contain acid that can burn you. . They contain gas that can explode or ignite. . They contain enough electricity to burn you. If you do not follow these steps exactly, some or all of these things can hurt you. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Caution Ignoring these steps could result in costly damage to the vehicle that would not be covered by the vehicle warranty. Trying to start the vehicle by pushing or pulling it will not work, and it could damage the vehicle. 3. Good Battery Negative Terminal 4. Good Battery Positive Terminal The jump start negative grounding point (1) for the discharged battery is the engine block or an engine mounting bolt. Connect to a spot as far away from the discharged battery as possible. The jump start positive terminal (2) on the discharged battery is in the engine compartment on the driver side of the vehicle. The jump start negative terminal (3) and positive terminal (4) are on the battery of the vehicle providing the jump start. The positive jump start connection for the discharged battery is under a trim cover. Open the cover to expose the terminal. 1. Discharged Battery Negative Grounding Point 2. Discharged Battery Positive Terminal 1. Check the other vehicle. It must have a 12-volt battery with a negative ground system. 247 Caution If the other vehicle does not have a 12-volt system with a negative ground, both vehicles can be damaged. Only use a vehicle that has a 12-volt system with a negative ground for jump starting. 2. Position the two vehicles so that they are not touching. 3. Set the parking brake firmly and put the shift lever in P (Park) with an automatic transmission, or Neutral with a manual transmission. Caution If any accessories are left on or plugged in during the jump starting procedure, they could be damaged. The repairs would not be covered by the vehicle warranty. Whenever possible, turn off or unplug all accessories on either vehicle when jump starting. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 248 Vehicle Care 4. Turn the ignition off. Turn off all lights and accessories in both vehicles, except the hazard warning flashers if needed. { Warning An electric fan can start up even when the engine is not running and can injure you. Keep hands, clothing, and tools away from any underhood electric fan. { Warning Using a match near a battery can cause battery gas to explode. People have been hurt doing this, and some have been blinded. Use a flashlight if you need more light. Battery fluid contains acid that can burn you. Do not get it on you. If you accidentally get it in your eyes or on your skin, flush the place with water and get medical help immediately. { Warning Fans or other moving engine parts can injure you badly. Keep your hands away from moving parts once the engine is running. 5. Connect one end of the red positive (+) cable to the positive (+) terminal on the discharged battery. 6. Connect the other end of the red positive (+) cable to the positive (+) terminal of the good battery. 7. Connect one end of the black negative (–) cable to the negative (–) terminal of the good battery. 8. Connect the other end of the black negative (–) cable to the negative (–) grounding point for the discharged battery. 9. Start the engine in the vehicle with the good battery and run the engine at idle speed for at least four minutes. 10. Try to start the vehicle that had the dead battery. If it will not start after a few tries, it probably needs service. Caution If the jumper cables are connected or removed in the wrong order, electrical shorting may occur and damage the vehicle. The repairs would not be covered by the vehicle warranty. Always connect and remove the jumper cables in the correct order, making sure that the cables do not touch each other or other metal. Jumper Cable Removal Reverse the sequence exactly when removing the jumper cables. After starting the disabled vehicle and removing the jumper cables, allow it to idle for several minutes. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Towing the Vehicle Caution Incorrectly towing a disabled vehicle may cause damage. The damage would not be covered by the vehicle warranty. Do not lash or hook to suspension components. Use the proper straps around the tires to secure the vehicle. Do not drag a locked wheel/tire. Use tire skates or dollies under any locked wheel/ tire while loading the vehicle. Do not use a sling type lift to tow the vehicle. This could damage the vehicle. Caution If the vehicle cannot be shifted into Neutral (N), do not use the tow eye to tow the vehicle. Vehicle damage may occur. GM recommends a flatbed tow truck to transport a disabled vehicle. Use ramps to help reduce approach angles, if necessary. A towed vehicle should have its drive wheels off the ground. Contact Roadside Assistance or a professional towing service if the disabled vehicle must be towed. The vehicle is equipped with a specific attachment point to be used by the towing provider. This point may be used to pull the vehicle from a flat road surface onto the flatbed tow truck. 249 Caution Improper use of the tow eye can cause vehicle damage. Use caution and low speeds to prevent damage to the vehicle. If equipped, carefully open the cover by using the small notch that conceals the tow eye socket. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 250 Vehicle Care ground. Dolly towing is towing the vehicle with two wheels on the ground and two wheels up on a device known as a dolly. Install the tow eye into the socket by turning it clockwise until it stops. When the tow eye is removed, reinstall the cover with the notch in the original position. Recreational Vehicle Towing Recreational vehicle towing means towing the vehicle behind another vehicle, such as behind a motor home. The two most common types of recreational vehicle towing are known as dinghy towing and dolly towing. Dinghy towing is towing the vehicle with all four wheels on the Here are some important things to consider: . Before towing the vehicle, become familiar with the local laws that apply to recreational vehicle towing. These laws may vary by region. . What is the towing capacity of the towing vehicle? Be sure to read the tow vehicle manufacturer's recommendations. . What is the distance that will be traveled? Some vehicles have restrictions on how far and how long they can tow. . Is the proper towing equipment going to be used? See your dealer or trailering professional for additional advice and equipment recommendations. . Is the vehicle ready to be towed? Just as preparing the vehicle for a long trip, make sure the vehicle is prepared to be towed. Caution Use of a shield mounted in front of the vehicle grille could restrict airflow and cause damage to the transmission. The repairs would not be covered by the vehicle warranty. If using a shield, only use one that attaches to the towing vehicle. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Dinghy Towing Caution If the vehicle is towed with all four wheels on the ground, the drivetrain components could be damaged. The repairs would not be covered by the vehicle warranty. Do not tow the vehicle with all four wheels on the ground. The vehicle was not designed to be towed with all four wheels on the ground. Dolly Towing (All-Wheel-Drive Vehicles) All-wheel-drive vehicles must not be towed with two wheels on the ground. To properly tow these vehicles, they should be placed on a platform trailer with all four wheels off of the ground. 251 Dolly Towing (Front-Wheel-Drive Vehicles Only) To tow a front-wheel-drive vehicle from the front with two wheels on the ground: 1. Put the front wheels on a dolly. 2. Move the shift lever to P (Park). 3. Set the parking brake. 4. Clamp the steering wheel in a straight-ahead position with a clamping device designed for towing. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 252 Vehicle Care 5. Turn the vehicle off. Appearance Care 6. Secure the vehicle to the dolly. Exterior Care 7. Release the parking brake. Locks Towing the Vehicle from the Rear Locks are lubricated at the factory. Use a de-icing agent only when absolutely necessary, and have the locks greased after using. See Recommended Fluids and Lubricants 0 273. Caution Towing the vehicle from the rear could damage it. Also, repairs would not be covered by the vehicle warranty. Never have the vehicle towed from the rear. Do not tow the vehicle from the rear. Washing the Vehicle To preserve the vehicle's finish, wash it often and out of direct sunlight. Caution Do not use petroleum-based, acidic, or abrasive cleaning agents as they can damage the vehicle's paint, metal, or plastic parts. If damage occurs, it would not be covered by the vehicle warranty. Approved cleaning products can be obtained from (Continued) Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Caution (Continued) your dealer. Follow all manufacturer directions regarding correct product usage, necessary safety precautions, and appropriate disposal of any vehicle care product. Caution Avoid using high-pressure washes closer than 30 cm (12 in) to the surface of the vehicle. Use of power washers exceeding 8 274 kPa (1,200 psi) can result in damage or removal of paint and decals. Caution Do not power wash any component under the hood that has this e symbol. (Continued) Caution (Continued) This could cause damage that would not be covered by the vehicle warranty. If using an automatic car wash, follow the car wash instructions. The windshield wiper and rear window wiper, if equipped, must be off. Remove any accessories that may be damaged or interfere with the car wash equipment. Rinse the vehicle well, before washing and after, to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. Finish Care Application of aftermarket clearcoat sealant/wax materials is not recommended. If painted surfaces are damaged, see your dealer to 253 have the damage assessed and repaired. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Occasional hand waxing or mild polishing should be done to remove residue from the paint finish. See your dealer for approved cleaning products. Do not apply waxes or polishes to uncoated plastic, vinyl, rubber, decals, simulated wood, or flat paint as damage can occur. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 254 Vehicle Care Caution Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/ clearcoat paint finish on the vehicle. To keep the paint finish looking new, keep the vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Moldings Caution Failure to clean and protect the bright metal moldings can result in a hazy white finish or pitting. This damage would not be covered by the vehicle warranty. The bright metal moldings on the vehicle are aluminum, chrome, or stainless steel. To prevent damage always follow these cleaning instructions: . Be sure the molding is cool to the touch before applying any cleaning solution. . Use only approved cleaning solutions for aluminum, chrome, or stainless steel. Some cleaners are highly acidic or contain alkaline substances and can damage the moldings. . Always dilute a concentrated cleaner according to the manufacturer’s instructions. . Do not use cleaners that are not intended for automotive use. . Use a nonabrasive wax on the vehicle after washing to protect and extend the molding finish. Cleaning Exterior Lamps/ Lenses, Emblems, Decals, and Stripes Use only lukewarm or cold water, a soft cloth, and a car washing soap to clean exterior lamps, lenses, emblems, decals, and stripes. Follow instructions under "Washing the Vehicle" previously in this section. Lamp covers are made of plastic, and some have a UV protective coating. Do not clean or wipe them when dry. Do not use any of the following on lamp covers: . Abrasive or caustic agents. . Washer fluids and other cleaning agents in higher concentrations than suggested by the manufacturer. . Solvents, alcohols, fuels, or other harsh cleaners. . Ice scrapers or other hard items. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care . Aftermarket appearance caps or covers while the lamps are illuminated, due to excessive heat generated. Caution Failure to clean lamps properly can cause damage to the lamp cover that would not be covered by the vehicle warranty. Caution Using wax on low gloss black finish stripes can increase the gloss level and create a non-uniform finish. Clean low gloss stripes with soap and water only. Air Intakes Clear debris from the air intakes, between the hood and windshield, when washing the vehicle. Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean rubber blades using a lint-free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Damage can be caused by extreme dusty conditions, sand, salt, heat, sun, snow, and ice. 255 can be removed by rubbing with a clean cloth. See Recommended Fluids and Lubricants 0 273. Tires Use a stiff brush with tire cleaner to clean the tires. Caution Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/ or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle. Weatherstrips Wheels and Wheel Trim Apply weatherstrip lubricant on weatherstrips to make them last longer, seal better, and not stick or squeak. Lubricate weatherstrips at least once a year. Hot, dry climates may require more frequent application. Black marks from rubber material on painted surfaces Use a soft, clean cloth with mild soap and water to clean the wheels. After rinsing thoroughly with clean water, dry with a soft, clean towel. A wax may then be applied. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 256 Vehicle Care Caution Chrome wheels and chrome wheel trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium chloride or calcium chloride. These are used on roads for conditions such as dust and ice. Always wash the chrome with soap and water after exposure. Caution To avoid surface damage on wheels and wheel trim, do not use strong soaps, chemicals, abrasive polishes, cleaners, or brushes. Use only GM approved cleaners. Do not drive the vehicle through an automatic car wash that uses silicon carbide tire/wheel cleaning brushes. (Continued) Caution (Continued) Damage could occur and the repairs would not be covered by the vehicle warranty. Brake System Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect drum brake linings/shoes for wear or cracks. Inspect all other brake parts. Steering, Suspension, and Chassis Components Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear at least once a year. Inspect power steering for proper attachment, connections, binding, leaks, cracks, chafing, etc. Visually check constant velocity joint boots and axle seals for leaks. Body Component Lubrication Lubricate all key lock cylinders, hood hinges, liftgate hinges, and the steel fuel door hinges, unless the components are plastic. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. Underbody Maintenance At least twice a year, spring and fall, use plain water to flush any corrosive materials from the underbody. Take care to thoroughly clean any areas where mud and other debris can collect. Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the fluid. Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Sheet Metal Damage Interior Care If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. To prevent dirt particle abrasions, regularly clean the vehicle's interior. Immediately remove any soils. Newspapers or dark garments can transfer color to the vehicle’s interior. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Finish Damage Quickly repair minor chips and scratches with touch-up materials available from your dealer to avoid corrosion. Larger areas of finish damage can be corrected in your dealer's body and paint shop. Chemical Paint Spotting Airborne pollutants can fall upon and attack painted vehicle surfaces causing blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. See “Finish Care” previously in this section. Use a soft bristle brush to remove dust from knobs and crevices on the instrument cluster. Using a mild soap solution, immediately remove hand lotions, sunscreen, and insect repellent from all interior surfaces or permanent damage may result. Use cleaners specifically designed for the surfaces being cleaned to prevent permanent damage. Apply all cleaners directly to the cleaning cloth. Do not spray cleaners on any switches or controls. Remove cleaners quickly. Before using cleaners, read and follow all safety instructions on the label. While cleaning the interior, open the doors and windows to get proper ventilation. 257 To prevent damage, do not clean the interior using the following cleaners or techniques: . Never use a razor or any other sharp object to remove soil from any interior surface. . Never use a brush with stiff bristles. . Never rub any surface aggressively or with too much pressure. . Do not use laundry detergents or dishwashing soaps with degreasers. For liquid cleaners, use approximately 20 drops per 3.8 L (1 gal) of water. A concentrated soap solution will create streaks and attract dirt. Do not use solutions that contain strong or caustic soap. . Do not heavily saturate the upholstery when cleaning. . Do not use solvents or cleaners containing solvents. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 258 Vehicle Care Interior Glass Coated Moldings To clean, use a terry cloth fabric dampened with water. Wipe droplets left behind with a clean dry cloth. If necessary, use a commercial glass cleaner after cleaning with plain water. Coated moldings should be cleaned. . When lightly soiled, wipe with a sponge or soft, lint-free cloth dampened with water. . When heavily soiled, use warm soapy water. Caution To prevent scratching, never use abrasive cleaners on automotive glass. Abrasive cleaners or aggressive cleaning may damage the rear window defogger. Cleaning the windshield with water during the first three to six months of ownership will reduce tendency to fog. Speaker Covers Vacuum around a speaker cover gently, so that the speaker will not be damaged. Clean spots with water and mild soap. Fabric/Carpet/Suede Start by vacuuming the surface using a soft brush attachment. If a rotating vacuum brush attachment is being used, only use it on the floor carpet. Before cleaning, gently remove as much of the soil as possible: . Gently blot liquids with a paper towel. Continue blotting until no more soil can be removed. . For solid soils, remove as much as possible prior to vacuuming. To clean: 1. Saturate a clean, lint-free colorfast cloth with water. Microfiber cloth is recommended to prevent lint transfer to the fabric or carpet. 2. Remove excess moisture by gently wringing until water does not drip from the cleaning cloth. 3. Start on the outside edge of the soil and gently rub toward the center. Fold the cleaning cloth to a clean area frequently to prevent forcing the soil in to the fabric. 4. Continue gently rubbing the soiled area until there is no longer any color transfer from the soil to the cleaning cloth. 5. If the soil is not completely removed, use a mild soap solution followed only by plain water. If the soil is not completely removed, it may be necessary to use a commercial upholstery cleaner or spot lifter. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If ring formation occurs, clean the entire fabric or carpet. After cleaning, use a paper towel to blot excess moisture. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Cleaning High Gloss Surfaces and Vehicle Information and Radio Displays Use a microfiber cloth on high gloss surfaces or vehicle displays. First, use a soft bristle brush to remove dirt that can scratch the surface. Then gently clean by rubbing with a microfiber cloth. Never use window cleaners or solvents. Periodically hand wash the microfiber cloth separately, using mild soap. Do not use bleach or fabric softener. Rinse thoroughly and air dry before next use. Caution Do not attach a device with a suction cup to the display. This may cause damage and would not be covered by the vehicle warranty. Instrument Panel, Leather, Vinyl, Other Plastic Surfaces, Low Gloss Paint Surfaces, and Natural Open Pore Wood Surfaces Use a soft microfiber cloth dampened with water to remove dust and loose dirt. For a more thorough cleaning, use a soft microfiber cloth dampened with a mild soap solution. 259 Caution (Continued) the appearance and feel of leather or soft trim, and are not recommended. Do not use cleaners that increase gloss, especially on the instrument panel. Reflected glare can decrease visibility through the windshield under certain conditions. Caution Caution Soaking or saturating leather, especially perforated leather, as well as other interior surfaces, may cause permanent damage. Wipe excess moisture from these surfaces after cleaning and allow them to dry naturally. Never use heat, steam, or spot removers. Do not use cleaners that contain silicone or wax-based products. Cleaners containing these solvents can permanently change (Continued) Use of air fresheners may cause permanent damage to plastics and painted surfaces. If an air freshener comes in contact with any plastic or painted surface in the vehicle, blot immediately and clean with a soft cloth dampened with a mild soap solution. Damage caused by air fresheners would not be covered by the vehicle warranty. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 260 Vehicle Care Cargo Cover and Convenience Net If equipped, wash with warm water and mild detergent. Do not use chlorine bleach. Rinse with cold water, and then dry completely. Care of Seat Belts Keep belts clean and dry. { Warning Do not bleach or dye seat belt webbing. It may severely weaken the webbing. In a crash, they might not be able to provide adequate protection. Clean and rinse seat belt webbing only with mild soap and lukewarm water. Allow the webbing to dry. Floor Mats . Do not use a floor mat if the vehicle is not equipped with a floor mat retainer on the driver side floor. . Use the floor mat with the correct side up. Do not turn it over. . Do not place anything on top of the driver side floor mat. . Use only a single floor mat on the driver side. . Do not place one floor mat on top of another. { Warning If a floor mat is the wrong size or is not properly installed, it can interfere with the pedals. Interference with the pedals can cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the pedals. Use the following guidelines for proper floor mat usage. . The original equipment floor mats were designed for your vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the accelerator or brake pedal. Always check that the floor mats do not interfere with the pedals. The driver side floor mat is held in place by a button-type retainer. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Vehicle Care Removing and Replacing the Floor Mats 1. Pull up on the rear of the floor mat to unlock the retainers and remove. 2. Reinstall by lining up the floor mat retainer openings over the carpet retainers and snap into position. 3. Make sure the floor mat is properly secured in place. Verify the floor mat does not interfere with the pedals. 261 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 262 Service and Maintenance Service and Maintenance General Information General Information . . . . . . . . . . 262 Maintenance Schedule Maintenance Schedule . . . . . . . 264 Special Application Services Special Application Services . . . . . . . . . . . . . . . . . . . . 269 Additional Maintenance and Care Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . 270 Recommended Fluids, Lubricants, and Parts Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 273 Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . 274 Maintenance Records Maintenance Records . . . . . . . . 275 General Information Your vehicle is an important investment. This section describes the required maintenance for the vehicle. Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance. It may also help to maintain the value of the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up-to-date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs. Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades. Caution Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition. Do not have chemical flushes that are not approved by GM performed on the vehicle. The use of flushes, solvents, cleaners, or lubricants that are not approved by GM could damage the vehicle, requiring expensive repairs that are not covered by the vehicle warranty. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Service and Maintenance The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions. Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits 0 148. . Are driven on reasonable road surfaces within legal driving limits. . Use the recommended fuel. See Recommended Fuel 0 181. Refer to the information in the Maintenance Schedule Additional Required Services - Normal chart. The Additional Required Services Severe are for vehicles that are: . Mainly driven in heavy city traffic in hot weather. . Mainly driven in hilly or mountainous terrain. . Frequently towing a trailer. . Used for high speed or competitive driving. . Used for taxi, police, or delivery service. Refer to the information in the Maintenance Schedule Additional Required Services - Severe chart. 263 { Warning Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work 0 189. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 264 Service and Maintenance Maintenance Schedule Owner Checks and Services At Each Fuel Stop . Check the engine oil level. See Engine Oil 0 193. Once a Month . Check the tire inflation pressures. See Tire Pressure 0 228. . Inspect the tires for wear. See Tire Inspection 0 233. . Check the windshield washer fluid level. See Washer Fluid 0 202. Engine Oil Change When the CHANGE ENGINE OIL SOON DIC message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system may not indicate the need for vehicle service for up to a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System 0 195. Air Conditioning Desiccant (Replace Every Seven Years) The air conditioning system requires maintenance every seven years. This service requires replacement of the desiccant to help the longevity and efficient operation of the air conditioning system. This service can be complex. See your dealer. Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation 0 233. . Check engine oil level and oil life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil 0 193 and Engine Oil Life System 0 195. . Inspect the engine air cleaner filter. See Engine Air Cleaner/ Filter 0 197. . Check engine coolant level. See Cooling System 0 198. . Check windshield washer fluid level. See Washer Fluid 0 202. . Check tire inflation pressures. See Tire Pressure 0 228. . Inspect tire wear. See Tire Inspection 0 233. . Visually check for fluid leaks. . Inspect brake system. See Exterior Care 0 252. . Visually inspect steering, suspension, and chassis components for damage, including cracks or tears in the rubber boots, loose or missing Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Service and Maintenance . . parts, or signs of wear at least once a year. See Exterior Care 0 252. . Check restraint system components. See Safety System Check 0 49. Inspect power steering for proper attachment, connections, binding, leaks, cracks, chafing, etc. . Visually inspect fuel system for damage or leaks. . Visually inspect exhaust system and nearby heat shields for loose or damaged parts. . Lubricate body components. See Exterior Care 0 252. . Check starter switch. See Starter Switch Check 0 205. . Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check 0 206. Visually inspect halfshafts and drive shafts for excessive wear, lubricant leaks, and/or damage including: tube dents or cracks, constant velocity joint or universal joint looseness, cracked or missing boots, loose or missing boot clamps, center bearing excessive looseness, loose or missing fasteners, and axle seal leaks. 265 . Check parking brake and automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check 0 206. . Check accelerator pedal for damage, high effort, or binding. Replace if needed. . Visually inspect gas strut for signs of wear, cracks, or other damage. Check the hold open ability of the strut. If the hold open is low, service the gas strut. See Gas Strut(s) 0 208. . Inspect sunroof track and seal, if equipped. See Sunroof 0 27. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 4 8 0 0 0 k m/3 0 ,0 0 0 mi 6 0 0 0 0 k m/3 7 ,5 0 0 mi 7 2 0 0 0 k m/4 5 ,0 0 0 mi 8 4 0 0 0 k m/5 2 ,5 0 0 mi 9 6 0 0 0 k m/6 0 ,0 0 0 mi 1 0 8 0 0 0 k m/6 7 ,5 0 0 mi 1 2 0 0 0 0 k m/7 5 ,0 0 0 mi 1 3 2 0 0 0 k m/8 2 ,5 0 0 mi 1 4 4 0 0 0 k m/9 0 ,0 0 0 mi 1 5 6 0 0 0 k m/9 7 ,5 0 0 mi 1 6 8 0 0 0 k m/1 0 5 ,0 0 0 mi 1 8 0 0 0 0 k m/11 2 ,5 0 0 mi 1 9 2 0 0 0 k m/1 2 0 ,0 0 0 mi 2 0 4 0 0 0 k m/1 2 7 ,5 0 0 mi 2 1 6 0 0 0 k m/1 3 5 ,0 0 0 mi 2 2 8 0 0 0 k m/1 4 2 ,5 0 0 mi 2 4 0 0 0 0 k m/1 5 0 ,0 0 0 mi Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. 3 6 0 0 0 k m/2 2 ,5 0 0 mi Maintenance Schedule Additional Required Services - Normal 2 4 0 0 0 k m/1 5 ,0 0 0 mi Service and Maintenance 1 2 0 0 0 k m/7 ,5 0 0 mi 266 @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ Replace passenger compartment air filter. (1) @ @ @ Inspect evaporative control system. (2) @ @ Replace engine air cleaner filter. (3) @ @ Replace spark plugs. Inspect spark plug wires, and/or boots. @ @ @ @ @ @ Change rear axle fluid, if equipped with AWD. (4) @ Drain and fill engine cooling system. (5) @ Visually inspect accessory drive belts. (6) @ Replace brake fluid. (7) Replace windshield wiper blades. (8) Replace hood and/or body lift support gas struts. (9) Replace air conditioning desiccant. (10) @ @ @ @ @ @ @ @ @ @ @ @ Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Service and Maintenance Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent passenger compartment air filter replacement may be needed if driving in areas with heavy traffic, poor air quality, high dust levels, or environmental allergens. Passenger compartment air filter replacement may also be needed if there is reduced airflow, window fogging, or odors. Your GM dealer can help determine when to replace the filter. (2) Visually check all fuel and vapor lines and hoses for proper attachment, connection, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. See Engine Air Cleaner/Filter 0 197. (4) Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. (5) Or every five years, whichever comes first. See Cooling System 0 198. 267 (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Replace brake fluid every five years. See Brake Fluid 0 204. (8) Or every 12 months, whichever comes first. See Wiper Blade Replacement 0 207. (9) Or every 10 years, whichever comes first. See Gas Strut(s) 0 208. (10) Replace air conditioning desiccant every seven years. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 4 8 0 0 0 k m/3 0 ,0 0 0 mi 6 0 0 0 0 k m/3 7 ,5 0 0 mi 7 2 0 0 0 k m/4 5 ,0 0 0 mi 8 4 0 0 0 k m/5 2 ,5 0 0 mi 9 6 0 0 0 k m/6 0 ,0 0 0 mi 1 0 8 0 0 0 k m/6 7 ,5 0 0 mi 1 2 0 0 0 0 k m/7 5 ,0 0 0 mi 1 3 2 0 0 0 k m/8 2 ,5 0 0 mi 1 4 4 0 0 0 k m/9 0 ,0 0 0 mi 1 5 6 0 0 0 k m/9 7 ,5 0 0 mi 1 6 8 0 0 0 k m/1 0 5 ,0 0 0 mi 1 8 0 0 0 0 k m/11 2 ,5 0 0 mi 1 9 2 0 0 0 k m/1 2 0 ,0 0 0 mi 2 0 4 0 0 0 k m/1 2 7 ,5 0 0 mi 2 1 6 0 0 0 k m/1 3 5 ,0 0 0 mi 2 2 8 0 0 0 k m/1 4 2 ,5 0 0 mi 2 4 0 0 0 0 k m/1 5 0 ,0 0 0 mi Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. 3 6 0 0 0 k m/2 2 ,5 0 0 mi Maintenance Schedule Additional Required Services - Severe 2 4 0 0 0 k m/1 5 ,0 0 0 mi Service and Maintenance 1 2 0 0 0 k m/7 ,5 0 0 mi 268 @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ Replace passenger compartment air filter. (1) @ @ @ @ @ Inspect evaporative control system. (2) @ @ @ Replace engine air cleaner filter. (3) @ @ @ Change automatic transmission fluid. @ @ Replace spark plugs. Inspect spark plug wires and/or boots. @ @ @ @ Change rear axle fluid, if equipped with AWD. (4) @ Drain and fill engine cooling system. (5) @ Visually inspect accessory drive belts. (6) @ Replace brake fluid. (7) Replace windshield wiper blades. (8) Replace hood and/or body lift support gas struts. (9) Replace air conditioning desiccant. (10) @ @ @ @ @ @ @ @ @ @ @ @ Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Service and Maintenance Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent passenger compartment air filter replacement may be needed if driving in areas with heavy traffic, poor air quality, high dust levels, or environmental allergens. Passenger compartment air filter replacement may also be needed if there is reduced airflow, window fogging, or odors. Your GM dealer can help determine when to replace the filter. (2) Visually check all fuel and vapor lines and hoses for proper attachment, connection, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. See Engine Air Cleaner/Filter 0 197. (4) Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. (5) Or every five years, whichever comes first. See Cooling System 0 198. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Replace brake fluid every five years. See Brake Fluid 0 204. (8) Or every 12 months, whichever comes first. See Wiper Blade Replacement 0 207. (9) Or every 10 years, whichever comes first. See Gas Strut(s) 0 208. (10) Replace air conditioning desiccant every seven years. 269 Special Application Services . Severe Commercial Use Vehicles Only: Lubricate chassis components every oil change. . Have underbody flushing service performed. See "Underbody Maintenance" in Exterior Care 0 252. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 270 Service and Maintenance Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required. Battery Brakes The 12-volt battery supplies power to start the engine and operate any additional electrical accessories. . To avoid break-down or failure to start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free. Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include chirping, grinding, or squealing noises, or difficulty stopping. . Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle. Belts . Belts may need replacing if they squeak or show signs of cracking or splitting. . Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary. Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 273 for GM approved fluids. . Engine oil and windshield washer fluid levels should be checked at every fuel fill. . Instrument cluster lights may come on to indicate that fluids may be low and need to be filled. Fluids Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Service and Maintenance Hoses Shocks and Struts Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed. Shocks and struts help aid in control for a smoother ride. . Signs of wear may include steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear. . As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed. Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection, your dealer can check the lamps and note any concerns. Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the 271 rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. . Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires. Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 257 and Exterior Care 0 252. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 272 Service and Maintenance Wheel Alignment Windshield Wiper Blades Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may need to be adjusted include pulling, improper vehicle handling, or unusual tire wear. . Your dealer has the required equipment to ensure proper wheel alignment. For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include scratches, cracks, and chips. . Trained dealer technicians can inspect the windshield and recommend proper replacement if needed. Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. . Trained dealer technicians can check the wiper blades and replace them when needed. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Service and Maintenance 273 Recommended Fluids, Lubricants, and Parts Recommended Fluids and Lubricants Usage Automatic Transmission Engine Coolant Engine Oil Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Hydraulic Brake System Key Lock Cylinders, Hood and Door Hinges Weatherstrip Conditioning Windshield Washer Fluid/Lubricant DEXRON-VI Automatic Transmission Fluid. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling System 0 198. Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil 0 193. Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. DOT 4 Hydraulic Brake Fluid (GM Part No. 19299570, in Canada 19299571). Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent. Automotive windshield washer fluid that meets regional freeze protection requirements. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 274 Service and Maintenance Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer. Maintenance Replacement Parts Part GM Part Number ACDelco Part Number 95021102 A3184C 55594651/25195785 PF2257G/PF2263G 13271190 CF181 55576026 41-121 Driver Side – 65.0 cm (25.6 in) 94531969 — Passenger Side – 38.0 cm (15.0 in) 95915127 — Rear – 26.5 cm (10.4 in) 95915137 — Engine Air Cleaner/Filter Engine Oil Filter 1.4L L4 Engine (LUV)(1) Passenger Compartment Air Filter Spark Plugs 1.4L L4 Engine (LUV) Wiper Blades Footnote: (1) The Hengst oil filter (55594651/PF2257G) and the UFI oil filter (25195785/PF2263G) are not interchangeable. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Service and Maintenance 275 Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts. Date Odometer Reading Serviced By Services Performed Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 276 Technical Data Technical Data Vehicle Identification Vehicle Identification Vehicle Identification Number (VIN) Vehicle Identification Number (VIN) . . . . . . . . . . . . . . . 276 Service Parts Identification . . . 276 Vehicle Data Capacities and Specifications . . . . . . . . . . . . . . . 277 Engine Drive Belt Routing . . . . 279 This legal identifier is in the front corner of the instrument panel, on the driver side of the vehicle. It can be seen through the windshield from outside. The Vehicle Identification Number (VIN) also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 277 for the vehicle's engine code. Service Parts Identification There may be a large barcode on the certification label on the center pillar that you can scan for the following information: . Vehicle Identification Number (VIN) . Model designation . Paint information . Production options If there is not a large barcode on this label, then you will find this same information on a label inside the glove box. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Technical Data 277 Vehicle Data Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 273 for more information. Application Air Conditioning Refrigerant Capacities Metric English For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the hood. See your dealer for more information. Engine Cooling System* 7.3 L Engine Oil with Filter 4.0 L 4.2 qt Fuel Tank 53 L 14 gal 140 Y 100 lb ft 0.35 L 0.36 qt Wheel Nut Torque Transfer Case 7.7 qt All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling. *Engine cooling system capacity values are based on the entire cooling system and its components. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 278 Technical Data Engine Specifications Engine 1.4L L4 (LUV) VIN Code Transmission Spark Plug Gap B Automatic 0.60–0.70 mm (0.024– 0.028 in) Spark plug gaps are preset by the manufacturer. Re-gapping the spark plug is not recommended and can damage the spark plug. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Technical Data Engine Drive Belt Routing 1.4L L4 Engine (LUV) 279 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 280 Customer Information Customer Information Customer Information Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . 280 Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 282 Customer Assistance for Text Telephone (TTY) Users . . . . . 283 Online Owner Center . . . . . . . . . 283 GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 283 Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 284 Scheduling Service Appointments . . . . . . . . . . . . . . . 285 Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 286 Collision Damage Repair . . . . . 287 Publication Ordering Information . . . . . . . . . . . . . . . . . . 289 Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 290 Reporting Safety Defects Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . 290 Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . 291 Reporting Safety Defects to General Motors . . . . . . . . . . . . . 291 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . 291 Cybersecurity . . . . . . . . . . . . . . . . . 292 Event Data Recorders . . . . . . . . 292 OnStar . . . . . . . . . . . . . . . . . . . . . . . 293 Infotainment System . . . . . . . . . . 293 Customer Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Customer Information STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call 1-800-521-7300. In Canada, contact General Motors of Canada Customer Care Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give the inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. . Dealership name and location. . Vehicle delivery date and present mileage. When contacting Buick, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the 281 decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600 Arlington, VA 22201 Telephone: 1-800-955-5100 http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 282 Customer Information STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Company wants you to be aware of its participation in a no-charge Mediation/Arbitration program. General Motors of Canada Company has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Company Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 The inquiry should be accompanied by the Vehicle Identification Number (VIN). Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Buick, the letter should be addressed to: United States and Puerto Rico Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 www.Buick.com 1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 From U.S. Virgin Islands: 1-800-496-9994 Canada General Motors of Canada Company Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Customer Information All Overseas Locations Membership Benefits Please contact the local General Motors Business Unit. E : Download owner’s manuals and view vehicle-specific how-to videos. Customer Assistance for Text Telephone (TTY) Users G : View maintenance schedules, To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-832-8425. TTY users in Canada can dial 1-800-263-3830. I : View and print dealer-recorded Online Owner Center Online Owner Experience (U.S.) my.buick.com The Buick online owner experience allows access to videos, articles, and vehicle health specific to your Buick as well as your OnStar Account information all in one place. alerts, and Vehicle Diagnostic Information. Schedule service appointments. service records and self-recorded service records. D : Select a dealer and view 283 See my.buick.com to register your vehicle. Buick Owner Centre (Canada) mybuick.ca Visit the Buick Owner Centre at mybuick.ca (English) or my.buick.ca (French) to access similar benefits to the U.S. site. GM Mobility Reimbursement Program locations, maps, phone numbers, and hours. r : Track your vehicle’s warranty information. J : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 276. H : Compare and shop for Buick and OnStar plans and services. View GM Card and SiriusXM information (if equipped). F : Chat with online help representatives. This program is available to qualified applicants for cost reimbursement, up to certain limits, of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/scooter lift for the vehicle. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 284 Customer Information To learn about the GM Mobility program, see www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. . Your name, home address, and home telephone number . Telephone number of your location . Location of the vehicle General Motors of Canada also has a Mobility program. See www.gm.ca or call 1-800-GM-DRIVE (800-463-7483) for details. TTY users call 1-800-263-3830. . Model, year, color, and license plate number of the vehicle . Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle Roadside Assistance Program . For U.S.-purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1-888-889-2438). Services are provided for the duration of the vehicle’s powertrain warranty. For Canadian-purchased vehicles, call 1-800-268-6800. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: Description of the problem changes or discontinue the Roadside Assistance program at any time without notification. General Motors North America and Buick reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. . Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given. . Emergency Tow from a Public Road or Highway: Tow to the nearest Buick dealer for warranty service, or if the vehicle was in a crash and cannot be Coverage Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Buick reserve the right to make any Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Customer Information driven. Assistance is not given when the vehicle is stuck in sand, mud, or snow. . Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty. . Battery Jump Start: Service to jump start a dead battery. . Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed within the Powertrain warranty period. Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 500 miles. Services Not Included in Roadside Assistance . Impound towing caused by violation of any laws. . Legal fines. . Mounting, dismounting, or changing of snow tires, chains, or other traction devices. Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered. Services Specific to Canadian-Purchased Vehicles . Fuel Delivery: Reimbursement is up to 7 liters. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. . Lock-Out Service: Vehicle registration is required. . Trip Interruption Benefits and Assistance: Must be over 150 km from where your trip was started to qualify. Pre-authorization, original detailed receipts, and a copy of the repair orders are required. 285 Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. . Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 286 Customer Information of your transportation needs, your dealer can help minimize your inconvenience. extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair. Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate manual entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options: Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area. Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information. Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Customer Information Additional fees such as fuel, rental vehicle insurance, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to 287 maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 288 Customer Information state-of-the-art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs . Driver license number . Owner name, address, and telephone number . Vehicle license plate number . Vehicle make, model, and model year . Vehicle Identification Number (VIN) . Insurance company and policy number . General description of the damage to the other vehicle If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. Give only the necessary information to police and other parties involved in the crash. If the airbag has inflated, see What Will You See after an Airbag Inflates? 0 55. For emergency towing see Roadside Assistance Program 0 284. Managing the Vehicle Damage Repair Process Gather the following information: . Driver name, address, and telephone number In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Customer Information 289 repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits. owner’s manual, warranty manual, infotainment manual, if applicable, and zip lock bag or pouch. Publication Ordering Information Service manuals and customer literature are available for many current and past model year GM vehicles. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. Service manuals have the diagnosis and repair information on the engine, transmission, axle, suspension, brakes, electrical system, steering system, body, etc. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. Service Manuals Customer Literature Owner’s manuals are written specifically for owners and are intended to provide basic operational information about the vehicle. The owner’s manual includes the Maintenance Schedule for all models. Customer literature publications available for purchase include owner’s manuals, warranty manuals, infotainment manuals, and portfolios. Portfolios include an Current and Past Models To order, call 1-800-551-4123 Monday–Friday, 8:00 a.m.–6:00 p.m. eastern time For credit card orders only (VISA, MasterCard, or Discover), see Helm, Inc. at: www.helminc.com. To order by mail, write to: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170 Make checks payable in U.S. funds. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 290 Customer Information Radio Frequency Statement This vehicle has systems that operate on a radio frequency that complies with Part 15/Part 18 of the Federal Communications Commission (FCC) rules and with Innovation, Science and Economic Development (ISED) Canada's RSP-100 / ICES-GEN. Operation is subject to the following two conditions: 1. The device may not cause harmful interference. 2. The device must accept any interference received, including interference that may cause undesired operation of the device. Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment. Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from http://www.safercar.gov. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Customer Information Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Company. Call Transport Canada at 1-800-333-0510; go to: www.tc.gc.ca/recalls (English) www.tc.gc.ca/rappels (French) or write to: Transport Canada Motor Vehicle Safety Directorate Defect Investigations and Recalls Division 80 Noel Street Gatineau, QC J8Z 0A1 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors. In the U.S., call 1-800-521-7300, or write: Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232–5136 In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Company Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 In Mexico, call 01-800-200-28425 or 01-800-466-0818. In other Central America and Caribbean Countries, call 52-722-236-0680. 291 Vehicle Data Recording and Privacy The vehicle has a number of computers that record information about the vehicle’s performance and how it is driven or used. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle or to help GM improve safety or features. Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 292 Customer Information Cybersecurity GM collects information about the use of your vehicle including operational and safety related information. We collect this information to provide, evaluate, improve, and troubleshoot our products and services and to develop new products and services. The protection of vehicle electronics systems and customer data from unauthorized outside electronic access or control is important to GM. GM maintains appropriate security standards, practices, guidelines and controls aimed at defending the vehicle and the vehicle service ecosystem against unauthorized electronic access, detecting possible malicious activity in related networks, and responding to suspected cybersecurity incidents in a timely, coordinated and effective manner. Security incidents could impact your safety or compromise your private data. To minimize security risks, please do not connect your vehicle electronic systems to unauthorized devices or connect your vehicle to any unknown or untrusted networks (such as Bluetooth, WIFI or similar technology). In the event you suspect any security incident impacting your data or the safe operation of your vehicle, please stop operating your vehicle and contact your dealer. Event Data Recorders This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your vehicle were operating; . Whether or not the driver and passenger safety belts were buckled/fastened; . How far (if at all) the driver was depressing the accelerator and/ or brake pedal; and, . How fast the vehicle was traveling. These data can help provide a better understanding of the circumstances in which crashes and injuries occur. Note EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Customer Information To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access these data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner. OnStar If the vehicle is equipped with OnStar and has an active service plan, additional data may be collected and transmitted through the OnStar system. This includes information about the vehicle’s operation; collisions involving the vehicle; the use of the vehicle and its features, including infotainment; and the location and approximate GPS speed of the vehicle. Refer to the OnStar Terms and Conditions and Privacy Statement on the OnStar website. See OnStar Additional Information 0 296. Infotainment System If the vehicle is equipped with a navigation system as part of the infotainment system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See the infotainment manual for information on stored data and for deletion instructions. 293 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 294 OnStar OnStar OnStar Overview OnStar Overview OnStar Overview . . . . . . . . . . . . . 294 OnStar Services Emergency . . . . . . . . . . . . . . . . . . . 295 Security . . . . . . . . . . . . . . . . . . . . . . 296 OnStar Additional Information OnStar Additional Information . . . . . . . . . . . . . . . . . . 296 = Voice Command Button Q Blue OnStar Button > Red Emergency Button This vehicle may be equipped with a comprehensive, in-vehicle system that can connect to an OnStar Advisor for Emergency, Security, Navigation, Connections, and Diagnostics Services. OnStar services may require a paid service plan and data plan. OnStar requires the vehicle battery and electrical system, cellular service, and GPS satellite signals to be available and operating. OnStar acts as a link to existing emergency service providers. OnStar may collect information about you and your vehicle, including location information. See OnStar User Terms, Privacy Statement, and Software Terms for more details including system limitations at www.onstar.com (U.S.) or www.onstar.ca (Canada). The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready. . Flashing Green: On a call. . Red: Indicates a problem. . Off: System is off. Press Q twice to speak with an OnStar Advisor. Press Q or call 1-888-4ONSTAR (1-888-466-7827) to speak to an Advisor. Functionality of the Voice Command button may vary by vehicle and region. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 OnStar Press . = to: Open the OnStar app on the infotainment display. See the infotainment manual for information on how to use the OnStar app. . Receive a Diagnostic check of the vehicle's key operating systems. . Receive Roadside Assistance. . Manage Wi-Fi Settings, if equipped. Or . Give OnStar Turn-by-Turn Navigation voice commands. . Obtain and customize the Wi-Fi hotspot name or SSID and password, if equipped. Press > to get a priority connection to an OnStar Advisor available 24/7 to: . Get help for an emergency. . Be a Good Samaritan or respond to an AMBER Alert. Press Q to connect to an Advisor to: . Verify account information or update contact information. . Get driving directions. . Get assistance in severe weather or other crisis situations and find evacuation routes. 295 OnStar Services Emergency Emergency Services require an active safety and security plan. With Automatic Crash Response, built-in sensors can automatically alert a specially trained OnStar Advisor who is immediately connected in to the vehicle to help. Press > for a priority connection to an OnStar Advisor who can contact emergency service providers, direct them to your exact location, and relay important information. With OnStar Crisis Assist, specially trained Advisors are available 24 hours a day, 7 days a week, to provide a central point of contact, assistance, and information during a crisis. With Roadside Assistance, Advisors can locate a nearby service provider to help with a flat tire, a battery jump, or an empty gas tank. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 296 OnStar Security If equipped, OnStar provides these services: . With Stolen Vehicle Assistance, OnStar Advisors can use GPS to pinpoint the vehicle and help authorities quickly recover it. . With Remote Ignition Block, if equipped, OnStar can block the engine from being restarted. . With Stolen Vehicle Slowdown, if equipped, OnStar can work with law enforcement to gradually slow the vehicle down. Theft Alarm Notification If equipped, if the doors are locked and the vehicle alarm sounds, a notification by text, e-mail, or phone call will be sent. If the vehicle is stolen, an OnStar Advisor can work with authorities to recover the vehicle. OnStar Additional Information In-Vehicle Audio Messages Audio messages may play important information at the following times: . Prior to vehicle purchase. Press Q to set up an account. . After change in ownership and at 90 days. Transferring Service Press Q to request account transfer eligibility information. The Advisor can cancel or change account information. Selling/Transferring the Vehicle Call 1-888-4ONSTAR (1-888-466-7827) immediately to terminate your OnStar or connected services if the vehicle is disposed of, sold, transferred, or if the lease ends. Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and explain OnStar or connected service options. How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Remote Services, and Roadside Assistance are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar User Terms, Privacy Statement, and Software Terms: . Call 1-888-4ONSTAR (1-888-466-7827). . See www.onstar.com (U.S.). . See www.onstar.ca (Canada). . Call TTY 1-877-248-2080. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 OnStar . Press Q to speak with an Advisor. OnStar or connected services cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. The wireless service provider must also have coverage, network capacity, reception, and technology compatible with OnStar or connected services. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar or connected services may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar or connected services may not work. Other problems beyond the control of OnStar — such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage 297 to the vehicle in a crash, or wireless phone network congestion or jamming — may prevent service. access to all OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation. See Radio Frequency Statement 0 290. If equipped, TTY mode can be turned on or off by touching Settings, then Apps, and then Phone. When TTY mode is on, phone calls can be made or received with OnStar using the infotainment display. Services for People with Disabilities Advisors provide services to help with physical disabilities and medical conditions. Press Q to help: . Locate a gas station with an attendant to pump gas. . Find a hotel, restaurant, etc., that meets accessibility needs. . Provide directions to the closest hospital or pharmacy in urgent situations. TTY Users OnStar has the ability to communicate to deaf, hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY system can provide in-vehicle OnStar Personal Identification Number (PIN) A PIN is needed to access some OnStar services. The PIN will need to be changed the first time when speaking with an Advisor. To change the OnStar PIN, contact an OnStar Advisor by pressing Q or calling 1-888-4ONSTAR. Warranty OnStar equipment may be warranted as part of the vehicle warranty. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 298 OnStar Languages The vehicle can be programmed to respond in multiple languages. Press Q and ask for an Advisor. Advisors are available in English, Spanish, and French. Available languages may vary by country. Potential Issues OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for 10 days without an ignition cycle. If the vehicle has not been started for 10 days, OnStar can contact Roadside Assistance or a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels and underpasses; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to . call OnStar. However, OnStar could have difficulty identifying the exact location. may come on. Press Q to try the call again or try again after driving a few miles into another cellular area. In emergency situations, OnStar can use the last stored GPS location to send to emergency responders. Vehicle and Power Issues A temporary loss of GPS can cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area. Cellular and GPS Antennas Cellular reception is required for OnStar to send remote signals to the vehicle. Do not place items over or near the antenna to prevent blocking cellular and GPS signal reception. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected. Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment 0 186. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate. Vehicle Software Updates OnStar or GM may remotely deliver software updates or changes to the vehicle without further notice or consent. These updates or changes may enhance or maintain safety, Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 OnStar security, or the operation of the vehicle or the vehicle systems. Software updates or changes may affect or erase data or settings that are stored in the vehicle, such as saved navigation destinations or pre-set radio stations. Neither OnStar nor GM is responsible for any affected or erased data or settings. These updates or changes may also collect personal information. Such collection is described in the OnStar privacy statement or separately disclosed at the time of installation. These updates or changes may also cause a system to automatically communicate with GM servers to collect information about vehicle system status, identify whether updates or changes are available, or deliver updates or changes. An active OnStar agreement constitutes consent to these software updates or changes and agreement that either OnStar or GM may remotely deliver them to the vehicle. 299 Privacy libcurl: The complete OnStar Privacy Statement may be found at www.onstar.com (U.S.), or www.onstar.ca (Canada). We recommend that you review it. If you have any questions, call 1-888-4ONSTAR (1-888-466-7827) or press Q to speak with an Advisor. Users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without consent. COPYRIGHT AND PERMISSION NOTICE OnStar - Software Acknowledgements Certain OnStar components include libcurl and unzip software and other third party software. Below are the notices and licenses associated with libcurl and unzip and for other third party software please see http://opensource.lge.com/index www.onstar.com/us/en/ Copyright (c) 1996 - 2010, Daniel Stenberg, . All rights reserved. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 300 OnStar OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder. unzip: This is version 2005-Feb-10 of the Info-ZIP copyright and license. The definitive version of this document should be available at ftp://ftp.info-zip.org/pub/infozip/ license.html indefinitely. Copyright (c) 1990-2005 Info-ZIP. All rights reserved. For the purposes of this copyright and license, “Info-ZIP” is defined as the following set of individuals: Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White. This software is provided “as is,” without warranty of any kind, express or implied. In no event shall Info-ZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. Redistributions of source code must retain the above copyright notice, definition, disclaimer, and this list of conditions. 2. Redistributions in binary form (compiled executables) must reproduce the above copyright notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary (including SFXWiz) as part of a self-extracting archive; that is permitted without inclusion of this license, as long as the normal SFX banner has not been removed from the binary or disabled. 3. Altered versions–including, but not limited to, ports to new operating systems, existing ports with new graphical interfaces, and dynamic, shared, or static library versions–must be plainly marked as such and must not Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 OnStar be misrepresented as being the original source. Such altered versions also must not be misrepresented as being Info-ZIP releases–including, but not limited to, labeling of the altered versions with the names “Info-ZIP” (or any variation thereof, including, but not limited to, different capitalizations), “Pocket UnZip,” “WiZ” or “MacZip” without the explicit permission of Info-ZIP. Such altered versions are further prohibited from misrepresentative use of the Zip-Bugs or Info-ZIP e-mail addresses or of the Info-ZIP URL(s). 4. Info-ZIP retains the right to use the names “Info-ZIP,” “Zip,” “UnZip,” “UnZipSFX,” “WiZ,” “Pocket UnZip,” “Pocket Zip,” and “MacZip” for its own source and binary releases. 301 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 302 Connected Services Connected Services Connected Services Navigation . . . . . . . . . . . . . . . . . . . . 302 Connections . . . . . . . . . . . . . . . . . . 303 Diagnostics . . . . . . . . . . . . . . . . . . . 304 Connected Services Navigation Navigation requires a specific OnStar or connected service plan. Press Q to receive Turn-by-Turn directions or have them sent to the vehicle’s navigation screen, if equipped. Turn-by-Turn Navigation 1. Press Q to connect to an Advisor. 2. Request directions to be downloaded to the vehicle. 3. Follow the voice-guided commands. Using Voice Commands During a Planned Route Functionality of the Voice Command button, if equipped, may vary by vehicle and region. For some vehicles, press = to open the OnStar app on the infotainment display. For other vehicles press as follows. = Cancel Route 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Cancel route.” System responds: “Do you want to cancel directions?” 3. Say “Yes.” System responds: “OK, request completed, thank you, goodbye.” Route Preview 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Route preview.” System responds with the next three maneuvers. Repeat 1. Press =. System responds: “OnStar ready,” then a tone. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Connected Services 2. Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone. Get My Destination 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Get my destination.” System responds with the address and distance to the destination, then responds with “OnStar ready,” then a tone. Send Destination to Vehicle Directions can be sent to the vehicle’s navigation screen, if equipped. Press Q, then ask the Advisor to download directions to the vehicle’s navigation system, if equipped. After the call ends, the navigation screen will provide prompts to begin driving directions. Routes that are sent to the navigation screen can only be canceled through the navigation system. See www.onstar.com (U.S.) or www.onstar.ca (Canada). Connections The following services help with staying connected. For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada). Ensuring Security . Change the default passwords for the Wi-Fi hotspot and myBuick mobile application. Make these passwords different from each other and use a combination of letters, numbers, and symbols to increase the security. . Change the default name of the SSID (Service Set Identifier). This is your network’s name that is visible to other wireless devices. Choose a unique name and avoid family names or vehicle descriptions. 303 Wi-Fi Hotspot (If Equipped) The vehicle may have a built-in Wi-Fi hotspot that provides access to the Internet and web content at 4G LTE speed. Up to seven mobile devices can be connected. A data plan is required. Use the in-vehicle controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press = to open the OnStar app on the infotainment display, then select Wi-Fi Hotspot. On some vehicles, touch Wi-Fi or Wi-Fi Settings on the screen. 2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and signal quality (poor, good, excellent). 3. To change the SSID or password, press Q or call 1-888-4ONSTAR to connect with an Advisor. On some Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 304 Connected Services vehicles, the SSID and password can be changed in the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi hotspot will connect automatically to your mobile devices. Manage data usage by turning Wi-Fi on or off on your mobile device, by using the myBuick mobile app, or by contacting an OnStar Advisor. On some vehicles, Wi-Fi can also be managed from the Wi-Fi Hotspot menu. . Check the vehicle’s fuel level, oil life, or tire pressure, if factory-equipped with the Tire Pressure Monitor System. . Send destinations to the vehicle. . Locate the vehicle on a map (U.S. market only). . Turn the vehicle's Wi-Fi hotspot on/off, manage settings, and monitor data consumption, if equipped. . Locate a dealer and schedule service. . Request roadside assistance. . Set a parking reminder with pin drop, take a photo, make a note, and set a timer. MyBuick Mobile App (If Available) Download the myBuick mobile app to compatible Apple and Android smartphones. Buick users can access the following services from a smartphone: . Remotely start/stop the vehicle, if factory-equipped. . Lock/unlock doors, if equipped with automatic locks. . Activate the horn and lamps. . Connect with Buick on social media. Features are subject to change. For myBuick mobile app information and compatibility, see my.buick.com. An active OnStar or connected service plan may be required. A compatible device, factory-installed remote start, and power locks are required. Data rates apply. See www.onstar.com for details and system limitations. Remote Services Contact an OnStar Advisor to unlock the doors or sound the horn and flash the lamps. Marketplace OnStar Advisors can provide offers from restaurants and retailers on your route, help locate hotels, or book a room. These services vary by market. Diagnostics By monitoring and reporting on the vehicle’s key systems, OnStar Advanced Diagnostics, if equipped, provides a way to keep up on maintenance. Capabilities vary by model. See www.onstar.com for details and system limitations. Features are subject to change. For updates on feature capabilities, see my.buick.com. Message and data rates may apply. Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Index Index A About Driving the Vehicle . . . . . . . . . 2 Accessories and Modifications . . . . . . . . . . . . . . . . . . 189 Accessory Power . . . . . . . . . . . . . . . 157 Add-On Electrical Equipment . . . 186 Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 296 Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 270 Adjustments Lumbar, Front Seats . . . . . . . . . . . . 32 Air Cleaner/Filter, Engine . . . . . . . 197 Air Conditioning . . . . . . . . . . .131, 133 Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 137 Air Intake . . . . . . . . . . . . . . . . . . . . . . . 137 Air Vents . . . . . . . . . . . . . . . . . . . . . . . 136 Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 62 How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . . . 55 Passenger Sensing System . . . . 56 What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 54 What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 55 305 Airbag System (cont'd) When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 53 Where Are the Airbags? . . . . . . . . 52 Airbags Adding Equipment to the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 61 Passenger Status Indicator . . . 100 Readiness Light . . . . . . . . . . . . . . . . 99 Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 60 System Check . . . . . . . . . . . . . . . . . . 50 Alarm Vehicle Security . . . . . . . . . . . . . . . . 20 Alert Side Blind Zone (SBZA) . . . . . . 177 All-Season Tires . . . . . . . . . . . . . . . . 222 All-Wheel Drive . . . . . . . . . . . .164, 205 Antilock Brake System (ABS) . . . 164 Warning Light . . . . . . . . . . . . . . . . . 105 Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 252 Interior . . . . . . . . . . . . . . . . . . . . . . . . 257 Armrest Front Seat . . . . . . . . . . . . . . . . . . . . . . 36 Rear Seat . . . . . . . . . . . . . . . . . . . . . . 42 Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 284 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 306 Index Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 17 Headlamp System . . . . . . . . . . . . 125 Transmission . . . . . . . . . . . . . . . . . 161 Transmission Fluid . . . . . . . . . . . 196 Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 163 Shift Lock Control Function Check . . . . . . . . . . . . . . . . . . . . . . . 206 B Battery Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 129 Power Protection . . . . . . . . . . . . . 129 Battery - North America . . . .205, 246 Blade Replacement, Wiper . . . . . 207 Brake System Warning Light . . . . . . . . 105 Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Antilock . . . . . . . . . . . . . . . . . . . . . . . 164 Assist . . . . . . . . . . . . . . . . . . . . . . . . . 165 Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Parking . . . . . . . . . . . . . . . . . . . . . . . 165 Braking . . . . . . . . . . . . . . . . . . . . . . . . . 142 Break-In, New Vehicle . . . . . . . . . . 152 Bulb Replacement Halogen Bulbs . . . . . . . . . . . . . . . . 210 Bulb Replacement (cont'd) Headlamp Aiming . . . . . . . . . . . . . 209 Headlamps . . . . . . . . . . . . . . . . . . . 210 Headlamps, Front Turn Signal, and Parking Lamps . . . . . . . . . . . . . . . . . . . . . . 210 License Plate Lamps . . . . . . . . . 213 Taillamps, Turn Signal, Sidemarker, Stoplamps, and Backup Lamps . . . . . . . . . . .211 Buying New Tires . . . . . . . . . . . . . . . 235 C Calibration . . . . . . . . . . . . . . . . . . . . . . . 92 California Perchlorate Materials Requirements . . . . . . . . . . . . . . . 189 California Proposition 65 Warning . . . . . . . . . .188, 205, 246, Back Cover Camera Rear Vision (RVC) . . . . . . . . . . . . 172 Canadian Vehicle Owners . . . . . . . . 2 Capacities and Specifications . . . . . . . . . . . . . . . . . 277 Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 160 Carbon Monoxide (cont'd) Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 19 Winter Driving . . . . . . . . . . . . . . . . 146 Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Management System . . . . . . . . . . . 85 Caution, Danger, and Warning . . . . 3 Center Console Storage . . . . . . . . . 84 Chains, Tire . . . . . . . . . . . . . . . . . . . . 239 Charging System Light . . . . . . . . . 101 Check Engine Light (Malfunction Indicator) . . . . . . . . . . . . . . . 101, 103 Child Restraints Infants and Young Children . . . . . 64 Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . . . . . 70 Older Children . . . . . . . . . . . . . . . . . . 63 Securing . . . . . . . . . . . . . . . . . . . . 78, 80 Systems . . . . . . . . . . . . . . . . . . . . . . . . 67 Circuit Breakers . . . . . . . . . . . . . . . . 214 Cleaning Exterior Care . . . . . . . . . . . . . . . . . 252 Interior Care . . . . . . . . . . . . . . . . . . 257 Climate Control Systems . . . . . . . 131 Air Conditioning . . . . . . . . . . . . . . 131 Dual Automatic . . . . . . . . . . . . . . . 133 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Index Climate Control Systems (cont'd) Heating . . . . . . . . . . . . . . . . . . . . . . . 131 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Cluster, Instrument . . . . . . . . . . . . . . 95 Collision Damage Repair . . . . . . . 287 Compact Spare Tire . . . . . . . . . . . . 245 Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 83 Compass . . . . . . . . . . . . . . . . . . . . . . . . 92 Connected Services Connections . . . . . . . . . . . . . . . . . . 303 Diagnostics . . . . . . . . . . . . . . . . . . . 304 Navigation . . . . . . . . . . . . . . . . . . . . 302 Connections Connected Services . . . . . . . . . . 303 Control Traction and Electronic Stability . . . . . . . . . . . . . . . . . . . . . 166 Control of a Vehicle . . . . . . . . . . . . . 142 Convenience Net . . . . . . . . . . . . . . . . 86 Convex Mirrors . . . . . . . . . . . . . . . . . . 22 Coolant Engine Temperature Gauge . . . . 98 Cooling . . . . . . . . . . . . . . . . . . . .131, 133 Cooling System . . . . . . . . . . . . . . . . . 198 Courtesy Lamps . . . . . . . . . . . . . . . . 127 Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 286 Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Cruise Control . . . . . . . . . . . . . . . . . . 168 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Cupholders . . . . . . . . . . . . . . . . . . . . . . 84 Customer Assistance . . . . . . . . . . . 283 Offices . . . . . . . . . . . . . . . . . . . . . . . . 282 Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 283 Customer Information Publications Ordering Information . . . . . . . . . . . . . . . . . . 289 Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 280 Cybersecurity . . . . . . . . . . . . . . . . . . . 292 D Damage Repair, Collision . . . . . . . 287 Danger, Warning, and Caution . . . . 3 Data Collection Infotainment System . . . . . . . . . . 293 OnStar . . . . . . . . . . . . . . . . . . . . . . . 293 Data Recorders, Event . . . . . . . . . 292 Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 125 Defensive Driving . . . . . . . . . . . . . . . 142 Delayed Locking . . . . . . . . . . . . . . . . . 17 307 Diagnostics Connected Services . . . . . . . . . . 304 Distracted Driving . . . . . . . . . . . . . . . 141 Dome Lamps . . . . . . . . . . . . . . . . . . . 127 Door Ajar Light . . . . . . . . . . . . . . . . . . . . . .110 Delayed Locking . . . . . . . . . . . . . . . . 17 Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Power Locks . . . . . . . . . . . . . . . . . . . . 17 Drive Belt Routing, Engine . . . . . . 279 Drive Systems All-Wheel Drive . . . . . . . . . . 164, 205 Driver Assistance Systems . . . . . 170 Driver Behavior . . . . . . . . . . . . . . . . . 140 Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110 Driving Better Fuel Economy . . . . . . . . . 141 Defensive . . . . . . . . . . . . . . . . . . . . . 142 Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 142 Environment . . . . . . . . . . . . . . . . . . 140 Hill and Mountain Roads . . . . . . 146 If the Vehicle is Stuck . . . . . . . . . 147 Loss of Control . . . . . . . . . . . . . . . 144 Off-Road Recovery . . . . . . . . . . . 144 Vehicle Load Limits . . . . . . . . . . . 148 Wet Roads . . . . . . . . . . . . . . . . . . . 145 Winter . . . . . . . . . . . . . . . . . . . . . . . . 146 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 308 Index Driving the Vehicle . . . . . . . . . . . . . . . . 2 Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 133 E Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . . 186 Electrical System Engine Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 214 Fuses and Circuit Breakers . . . 214 Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 218 Overload . . . . . . . . . . . . . . . . . . . . . 213 Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 220 Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 295 Engine Air Cleaner/Filter . . . . . . . . . . . . . 197 Check Light (Malfunction Indicator) . . . . . . . . . . . . . . . 101, 103 Compartment Overview . . . . . . . 192 Coolant Temperature Gauge . . . . 98 Cooling System . . . . . . . . . . . . . . . 198 Drive Belt Routing . . . . . . . . . . . . 279 Exhaust . . . . . . . . . . . . . . . . . . . . . . 160 Engine (cont'd) Heater . . . . . . . . . . . . . . . . . . . . . . . . 155 Oil Life System . . . . . . . . . . . . . . . 195 Oil Pressure Light . . . . . . . . . . . . 108 Overheating . . . . . . . . . . . . . . . . . . 201 Power Messages . . . . . . . . . . . . . .113 Running While Parked . . . . . . . . 160 Starting . . . . . . . . . . . . . . . . . . . . . . . 154 Entry Lighting . . . . . . . . . . . . . . . . . . . 128 Event Data Recorders . . . . . . . . . . 292 Exit Lighting . . . . . . . . . . . . . . . . . . . . 128 Extended Parking . . . . . . . . . . . . . . . 159 Extender, Seat Belt . . . . . . . . . . . . . . 49 Exterior Lamp Controls . . . . . . . . . 124 Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 129 F Filter, Engine Air Cleaner . . . . . . . . . . . 197 Flash-to-Pass . . . . . . . . . . . . . . . . . . . 125 Flashers, Hazard Warning . . . . . . 126 Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 240 Changing . . . . . . . . . . . . . . . . . . . . . 241 Floor Mats . . . . . . . . . . . . . . . . . . . . . . 260 Fluid Automatic Transmission . . . . . . 196 Brakes . . . . . . . . . . . . . . . . . . . . . . . . 204 Fluid (cont'd) Washer . . . . . . . . . . . . . . . . . . . . . . . 202 Fog Lamps Front . . . . . . . . . . . . . . . . . . . . . . . . . 127 Folding Mirrors . . . . . . . . . . . . . . . . . . 23 Folding Seatback . . . . . . . . . . . . . . . . 37 Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 175 Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 290 Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Front Seat Armrest . . . . . . . . . . . . . . 36 Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 31 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 36 Fuel Additives . . . . . . . . . . . . . . . . . . . . . 181 Economy, Driving for Better . . . 141 Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 185 Filling the Tank . . . . . . . . . . 182, 183 Foreign Countries . . . . . . . . . . . . 181 Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Low Fuel Warning Light . . . . . . . 108 Prohibited Fuels . . . . . . . . . . . . . . 181 Recommended . . . . . . . . . . . . . . . 181 Top Tier . . . . . . . . . . . . . . . . . . . . . . 180 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Index Fuses Engine Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . Fuses and Circuit Breakers . . . Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 283 214 214 218 220 G Garage Door Opener . . . . . . . . . . . 120 Programming . . . . . . . . . . . . . . . . . 120 Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 208 Gauges Engine Coolant Temperature . . . 98 Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Odometer . . . . . . . . . . . . . . . . . . . . . . . 96 Speedometer . . . . . . . . . . . . . . . . . . . 96 Tachometer . . . . . . . . . . . . . . . . . . . . . 97 Trip Odometer . . . . . . . . . . . . . . . . . . 97 Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . . . 94 General Information Service and Maintenance . . . . . 262 Towing . . . . . . . . . . . . . . . . . . . . . . . . 186 Vehicle Care . . . . . . . . . . . . . . . . . . 188 Glove Box . . . . . . . . . . . . . . . . . . . . . . . 83 H Halogen Bulbs . . . . . . . . . . . . . . . . . . 210 Hazard Warning Flashers . . . . . . . 126 Head Restraints . . . . . . . . . . . . . . . . . 30 Headlamps Aiming . . . . . . . . . . . . . . . . . . . . . . . . 209 Automatic . . . . . . . . . . . . . . . . . . . . . 125 Bulb Replacement . . . . . . . . . . . . 210 Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . 125 Flash-to-Pass . . . . . . . . . . . . . . . . . 125 High-Beam On Light . . . . . . . . . . 109 High/Low Beam Changer . . . . . 124 Lamps On Reminder . . . . . . . . . 109 Heated Steering Wheel . . . . . . . . . . . . . . . . . 89 Heated Front Seats . . . . . . . . . . . . . . 36 Heated Mirrors . . . . . . . . . . . . . . . . . . . 23 Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 155 Heating . . . . . . . . . . . . . . . . . . . .131, 133 High-Beam On Light . . . . . . . . . . . . 109 Hill and Mountain Roads . . . . . . . . 146 Hill Start Assist (HSA) . . . . . . . . . . 165 Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 309 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 43 HVAC . . . . . . . . . . . . . . . . . . . . . .131, 133 I Ignition Positions . . . . . . . . . . . . . . . 152 Immobilizer . . . . . . . . . . . . . . . . . . . . . . 21 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 106 Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 64 Information Publication Ordering . . . . . . . . . . 289 Infotainment . . . . . . . . . . . . . . . . . . . . 130 Infotainment System . . . . . . . . . . . . 293 Instrument Cluster . . . . . . . . . . . . . . . 95 Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 83 Instrument Panel Overview . . . . . . . 5 Interior Rearview Mirrors . . . . . . . . . 24 Introduction . . . . . . . . . . . . . . . . . . . . . . . 2 J Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 246 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 310 Index K Keyless Entry Remote (RKE) System . . . . . . . . . . 8 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 L Labeling, Tire Sidewall . . . . . . . . . . 223 Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 127 Daytime Running (DRL) . . . . . . 125 Dome . . . . . . . . . . . . . . . . . . . . . . . . . 127 Exterior Controls . . . . . . . . . . . . . . 124 Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 129 Front Fog . . . . . . . . . . . . . . . . . . . . . 127 Headlamps, Front Turn Signal, and Parking Lamps . . . . . . . . . . . . . . . . . . . . . . 210 License Plate . . . . . . . . . . . . . . . . . 213 Malfunction Indicator (Check Engine) . . . . . . . . 101, 103 On Reminder . . . . . . . . . . . . . . . . . 109 Reading . . . . . . . . . . . . . . . . . . . . . . 128 Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 179 Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Lap-Shoulder Belt . . . . . . . . . . . . . . . 45 LATCH System Replacing Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . . 77 LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 70 LED Lighting . . . . . . . . . . . . . . . . . . . . 210 Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 128 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Illumination Control . . . . . . . . . . . 127 LED . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Lights Airbag Readiness . . . . . . . . . . . . . . . 99 Antilock Brake System (ABS) Warning . . . . . . . . . . . . . . 105 Brake System Warning . . . . . . . 105 Charging System . . . . . . . . . . . . . 101 Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . 101, 103 Cruise Control . . . . . . . . . . . . . . . . 109 Door Ajar . . . . . . . . . . . . . . . . . . . . . .110 Engine Oil Pressure . . . . . . . . . . 108 Flash-to-Pass . . . . . . . . . . . . . . . . . 125 Front Fog Lamp . . . . . . . . . . . . . . 109 High-Beam On . . . . . . . . . . . . . . . . 109 High/Low Beam Changer . . . . . 124 Lights (cont'd) Immobilizer . . . . . . . . . . . . . . . . . . . 108 Lane Departure Warning . . . . . . 106 Low Fuel Warning . . . . . . . . . . . . 108 Seat Belt Reminders . . . . . . . . . . . . 99 StabiliTrak OFF . . . . . . . . . . . . . . . 107 Tire Pressure . . . . . . . . . . . . . . . . . 107 Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 107 Traction Off . . . . . . . . . . . . . . . . . . . 106 Locks Automatic Door . . . . . . . . . . . . . . . . . 17 Delayed Locking . . . . . . . . . . . . . . . . 17 Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Lockout Protection . . . . . . . . . . . . . . 18 Power Door . . . . . . . . . . . . . . . . . . . . . 17 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Loss of Control . . . . . . . . . . . . . . . . . 144 Low Fuel Warning Light . . . . . . . . . 108 Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . . . . . . . . . 70 Lumbar Adjustment . . . . . . . . . . . . . . 32 Front Seats . . . . . . . . . . . . . . . . . . . . . 32 M Maintenance Records . . . . . . . . . . . . . . . . . . . . . . 275 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Index Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 270 Maintenance Schedule . . . . . . . . . 264 Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 273 Malfunction Indicator Lamp . . . . . . . . . . .101, 103 Manual Mode . . . . . . . . . . . . . . . . . . . 163 Memory Seats . . . . . . . . . . . . . . . . . . . 34 Messages Engine Power . . . . . . . . . . . . . . . . .113 Vehicle . . . . . . . . . . . . . . . . . . . . . . . .113 Vehicle Speed . . . . . . . . . . . . . . . . .113 Mirrors Automatic Dimming Rearview . . . . . . . . . . . . . . . . . . . . . . 24 Convex . . . . . . . . . . . . . . . . . . . . . . . . . 22 Folding . . . . . . . . . . . . . . . . . . . . . . . . . 23 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 23 Manual Rearview . . . . . . . . . . . . . . . 24 Power . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Tilt in Reverse . . . . . . . . . . . . . . . . . . 23 Mirrors, Interior Rearview . . . . . . . . 24 Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 229 311 N P Navigation Connected Services . . . . . . . . . . 302 Net, Convenience . . . . . . . . . . . . . . . 86 New Vehicle Break-In . . . . . . . . . . . 152 Park Shifting Out of . . . . . . . . . . . . . . . . 158 Park Assist . . . . . . . . . . . . . . . . . . . . . 174 Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 165 Brake and P (Park) Mechanism Check . . . . . . . . . . 206 Extended . . . . . . . . . . . . . . . . . . . . . 159 Over Things That Burn . . . . . . . 159 Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 100 Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Passenger Sensing System . . . . . 56 Perchlorate Materials Requirements, California . . . . . . 189 Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . .114 Power Door Locks . . . . . . . . . . . . . . . . . . . . . 17 Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 93 Protection, Battery . . . . . . . . . . . . 129 Retained Accessory (RAP) . . . 157 Seat Adjustment . . . . . . . . . . . . . . . . 32 Windows . . . . . . . . . . . . . . . . . . . . . . . 25 Pregnancy, Using Seat Belts . . . . 48 O Odometer . . . . . . . . . . . . . . . . . . . . . . . . 96 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 144 Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 193 Engine Oil Life System . . . . . . . 195 Pressure Light . . . . . . . . . . . . . . . . 108 Older Children, Restraints . . . . . . . 63 Online Owner Center . . . . . . . . . . . 283 OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 293 OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 296 OnStar Emergency . . . . . . . . . . . . . 295 OnStar Overview . . . . . . . . . . . . . . . 294 OnStar Security . . . . . . . . . . . . . . . . 296 Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Overheating, Engine . . . . . . . . . . . . 201 Overview Instrument Panel . . . . . . . . . . . . . . . . 5 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 312 Index Privacy Vehicle Data Recording . . . . . . . 291 Program Courtesy Transportation . . . . . . 286 Prohibited Fuels . . . . . . . . . . . . . . . . 181 Proposition 65 Warning, California . . . . . . . . . . . .188, 205, 246, Back Cover Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 289 R Radio Frequency Statement . . . . 290 Reading Lamps . . . . . . . . . . . . . . . . . 128 Rear Seat Armrest . . . . . . . . . . . . . . . 42 Rear Seats . . . . . . . . . . . . . . . . . . . . . . 38 Rear Vision Camera (RVC) . . . . . 172 Rear Window Washer/Wiper . . . . . 91 Rearview Mirrors . . . . . . . . . . . . . . . . 24 Automatic Dimming . . . . . . . . . . . . . 24 Reclining Seatbacks . . . . . . . . . . . . . 32 Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 273 Records Maintenance . . . . . . . . . . . . . . . . . . 275 Recreational Vehicle Towing . . . . 250 Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 283 Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Remote Vehicle Start . . . . . . . . . . . . 15 Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 62 Maintenance . . . . . . . . . . . . . . . . . . 274 Replacing Airbag System . . . . . . . . 62 Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 77 Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 50 Reporting Safety Defects Canadian Government . . . . . . . . 291 General Motors . . . . . . . . . . . . . . . 291 U.S. Government . . . . . . . . . . . . . 290 Restraints Where to Put . . . . . . . . . . . . . . . . . . . 68 Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 157 Reverse Tilt Mirrors . . . . . . . . . . . . . . 23 Roads Driving, Wet . . . . . . . . . . . . . . . . . . 145 Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 284 Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 27 Roof Rack System . . . . . . . . . . . . . . . 86 Rotation, Tires . . . . . . . . . . . . . . . . . . 233 Routing, Engine Drive Belt . . . . . . 279 Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 160 S Safety Defects Reporting Canadian Government . . . . . . . . 291 General Motors . . . . . . . . . . . . . . . 291 U.S. Government . . . . . . . . . . . . . 290 Safety Locks . . . . . . . . . . . . . . . . . . . . . 18 Safety System Check . . . . . . . . . . . . 49 Scheduling Appointments . . . . . . . 285 Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 42 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Extender . . . . . . . . . . . . . . . . . . . . . . . . 49 How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . 43 Lap-Shoulder Belt . . . . . . . . . . . . . . 45 Reminders . . . . . . . . . . . . . . . . . . . . . . 99 Replacing after a Crash . . . . . . . . 50 Use During Pregnancy . . . . . . . . . . 48 Seats Adjustment, Front . . . . . . . . . . . . . . . 31 Folding Seatback . . . . . . . . . . . . . . . 37 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Index Seats (cont'd) Head Restraints . . . . . . . . . . . . . . . . 30 Heated Front . . . . . . . . . . . . . . . . . . . 36 Lumbar Adjustment, Front . . . . . . 32 Memory . . . . . . . . . . . . . . . . . . . . . . . . . 34 Power Adjustment, Front . . . . . . . 32 Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Reclining Seatbacks . . . . . . . . . . . . 32 Underseat Storage . . . . . . . . . . . . . 84 Securing Child Restraints . . . . 78, 80 Security OnStar . . . . . . . . . . . . . . . . . . . . . . . 296 Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 20 Vehicle Alarm . . . . . . . . . . . . . . . . . . . 20 Service . . . . . . . . . . . . . . . . . . . . . . . . . 137 Accessories and Modifications . . . . . . . . . . . . . . . . 189 Climate Control System . . . . . . . 131 Doing Your Own Work . . . . . . . . 189 Maintenance Records . . . . . . . . 275 Maintenance, General Information . . . . . . . . . . . . . . . . . . 262 Parts Identification . . . . . . . . . . . . 276 Scheduling Appointments . . . . . 285 Services Special Application . . . . . . . . . . . 269 Servicing the Airbag . . . . . . . . . . . . . 60 Shift Lock Control Function Check, Automatic Transmission . . . . . . . . . . . . . . . . . . 206 Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 157 Out of Park . . . . . . . . . . . . . . . . . . . 158 Side Blind Zone Alert (SBZA) . . . 177 Sidemarker Bulb Replacement . . . . . . . . . . . . .211 Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 126 Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 245 Special Application Services . . . . 269 Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 277 Speedometer . . . . . . . . . . . . . . . . . . . . 96 StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 107 Start Assist, Hill . . . . . . . . . . . . . . . . . 165 Start Vehicle, Remote . . . . . . . . . . . 15 Starter Switch Check . . . . . . . . . . . 205 Starting the Engine . . . . . . . . . . . . . 154 Steering . . . . . . . . . . . . . . . . . . . . . . . . 143 Heated Wheel . . . . . . . . . . . . . . . . . . 89 Wheel Adjustment . . . . . . . . . . . . . . 89 Wheel Controls . . . . . . . . . . . . . . . . . 89 313 Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . . . . . . .211 Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . . 85 Cargo Management System . . . . 85 Center Console . . . . . . . . . . . . . . . . . 84 Convenience Net . . . . . . . . . . . . . . . 86 Glove Box . . . . . . . . . . . . . . . . . . . . . . 83 Instrument Panel . . . . . . . . . . . . . . . 83 Roof Rack System . . . . . . . . . . . . . . 86 Underseat . . . . . . . . . . . . . . . . . . . . . . 84 Storage Compartments . . . . . . . . . . 83 Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Stuck Vehicle . . . . . . . . . . . . . . . . . . . 147 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 26 Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Forward Collision Alert (FCA) . . . . . . . . . . . . . . . . . . 175 Infotainment . . . . . . . . . . . . . 130, 293 Roof Rack . . . . . . . . . . . . . . . . . . . . . . 86 Systems Driver Assistance . . . . . . . . . . . . . 170 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 314 Index T Tachometer . . . . . . . . . . . . . . . . . . . . . . 97 Taillamps Bulb Replacement . . . . . . . . . . . . .211 Text Telephone (TTY) Users . . . . 283 Theft-Deterrent Systems . . . . . . . . . 21 Immobilizer . . . . . . . . . . . . . . . . . . . . . 21 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 All-Season . . . . . . . . . . . . . . . . . . . . 222 Buying New Tires . . . . . . . . . . . . . 235 Chains . . . . . . . . . . . . . . . . . . . . . . . . 239 Changing . . . . . . . . . . . . . . . . . . . . . 241 Compact Spare . . . . . . . . . . . . . . . 245 Designations . . . . . . . . . . . . . . . . . 225 Different Size . . . . . . . . . . . . . . . . . 237 If a Tire Goes Flat . . . . . . . . . . . . 240 Inspection . . . . . . . . . . . . . . . . . . . . 233 Pressure . . . . . . . . . . . . . . . . . . . . . . 228 Pressure Light . . . . . . . . . . . . . . . . 107 Pressure Monitor Operation . . 230 Pressure Monitor System . . . . . 229 Rotation . . . . . . . . . . . . . . . . . . . . . . 233 Sidewall Labeling . . . . . . . . . . . . . 223 Terminology and Definitions . . 225 Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 237 Tires (cont'd) Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 238 Wheel Replacement . . . . . . . . . . 239 When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 234 Winter . . . . . . . . . . . . . . . . . . . . . . . . 222 Top Tier Fuel . . . . . . . . . . . . . . . . . . . 180 Towing General Information . . . . . . . . . . 186 Recreational Vehicle . . . . . . . . . . 250 Vehicle . . . . . . . . . . . . . . . . . . . . . . . 249 Traction Control System (TCS)/StabiliTrak Light . . . . . . 107 Off Light . . . . . . . . . . . . . . . . . . . . . . 106 Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 166 Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 161 Fluid, Automatic . . . . . . . . . . . . . . 196 Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 286 Trip Odometer . . . . . . . . . . . . . . . . . . . 97 Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 126 Turn Signal Bulb Replacement . . . . . . . . . . . . .211 U Underseat Storage . . . . . . . . . . . . . . 84 Uniform Tire Quality Grading . . . 237 Universal Remote System . . . . . . 120 Operation . . . . . . . . . . . . . . . . . . . . . 122 Programming . . . . . . . . . . . . . . . . . 120 Using This Manual . . . . . . . . . . . . . . . . 2 V Vehicle Alarm System . . . . . . . . . . . . . . . . . . 20 Canadian Owners . . . . . . . . . . . . . . . 2 Control . . . . . . . . . . . . . . . . . . . . . . . 142 Design . . . . . . . . . . . . . . . . . . . . . . . . 140 Identification Number (VIN) . . . 276 Load Limits . . . . . . . . . . . . . . . . . . . 148 Messages . . . . . . . . . . . . . . . . . . . . .113 Personalization . . . . . . . . . . . . . . . .114 Remote Start . . . . . . . . . . . . . . . . . . . 15 Security . . . . . . . . . . . . . . . . . . . . . . . . 20 Speed Messages . . . . . . . . . . . . . .113 Towing . . . . . . . . . . . . . . . . . . . . . . . . 249 Vehicle Ahead Indicator . . . . . . . . 106 Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 228 Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 291 Ventilation, Air . . . . . . . . . . . . . . . . . . 136 Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) 2020 - CRC - 6/4/19 Index Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 W Warning Brake System Light . . . . . . . . . . . 105 Caution and Danger . . . . . . . . . . . . . 3 Lane Departure (LDW) . . . . . . . 179 Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . 94 Warnings Hazard Flashers . . . . . . . . . . . . . . 126 Washer Fluid . . . . . . . . . . . . . . . . . . . 202 Wheels Alignment and Tire Balance . . 238 Different Size . . . . . . . . . . . . . . . . . 237 Replacement . . . . . . . . . . . . . . . . . 239 When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Where to Put the Restraint . . . . . . 68 Windows . . . . . . . . . . . . . . . . . . . . . . . . 24 Power . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Windshield Replacement . . . . . . . . . . . . . . . . . 208 Wiper/Washer . . . . . . . . . . . . . . . . . . 89 Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . 146 Winter Tires . . . . . . . . . . . . . . . . . . . . 222 Wiper Blade Replacement . . . . . . 207 Wipers Rear Washer . . . . . . . . . . . . . . . . . . . 91 315 20_BUI_Encore_COV_en_US_84709964A_2019MAY31.ai 1 4/11/2019 1:45:29 PM 2020 Encore C M Encore Owner’s Manual Y CM MY CY CMY K 84709964 A